Business Events Africa January 2020

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Voice of the Business Events Industry in Africa

Vol 40 No 1 January 2020

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Voice of the Business Events Industry in Africa

KEEPING YOU IN THE KNOW | CONNECTING PEOPLE WITH PEOPLE

Business Events Africa: Serving the business events industry for 40 years

CONTENTS

VOL 40 NO 1 JANUARY 2020

16

Venue with a view About the cover Indaba Hotel Spa and Conference Centre Just north of the fast-paced business world of Sandton, in the upmarket residential suburb of Fourways, lies the 258-bedroom Indaba Hotel, Spa and Conference Centre. It is a compelling blend of business-like convenience and efficiency, with a relaxed and warm country atmosphere.

16 FANCOURT: UNDERSTATED LUXURY AND BEAUTY Located just outside George on South Africa’s Garden Route, overlooked by the majestic Outeniqua Mountains and surrounded by 613 hectares of pristine countryside, striking landscapes and a staggering coastline, Fancourt’s beautiful setting is the perfect place to mix business and pleasure.

18 TAKING CARE OF BUSINESS HAS NEVER BEEN THIS BREATHTAKING Umthunzi Hotel & Conference is an award winning, uniquely affordable, luxury venue that welcomes leisure guests, business delegates, events and wedding parties. It is perfectly positioned on the beautiful South Coast, one of the finest and most recreational coastlines in South Africa, in the leafy suburb of Umtentweni, near the bustling town of Port Shepstone, overlooking the Indian Ocean.

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The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610

23

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867

Features 4 Editor’s comment Where to draw the line?

5 News ICCA Africa on growing business events in Africa.

13 Personality profile Projeni Pather, managing director of Exposure Marketing and chairperson of Association of African Exhibition Organisers (AAXO): Be open to change.

14 Market news The CTICC: shaping tomorrow, today.

20 Venue news River Place Lodge joins Guvon Signature Collection.

21 Expo news Flight Centre Travel Group’s annual Travel Expo goes national in 2020.

22 Tech watch Social media trends for 2020.

23 Venue news Tsogo Sun Hotels says hi to an out-of-the-ordinary new brand.

24 Company news GL events South Africa – think people, think green and think local.

MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za

26 A local perspective Robust business interruption strategies in turbulent times.

27 Event Greening Forum news Looking ahead: The Event Greening Forum in 2020.

28 SAACI news Embracing the new decade.

29 EXSA news Trending for 2020: What can we expect in creativity and design?

30 AAXO news Education and training are at the core of AAXO’s focus for 2020.

31 SITE news SITE Southern Africa chapter goes continental.

32 Index of advertisers.

33 Calendar.

34 Directory & associations of interest to the industry.

PRODUCTION AND DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za JUNIOR DESIGNER: Elrisha du Plooy elrisha@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVES: Irene Costa | +27 (0)82 558 7387 gomesi@iafrica.com PUBLICATION DETAILS: Volume 40 No 1 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

36 Last word Africa: Business events outlook towards 2020.

THEME: SHARED

ECONOMIES When shared minds com e together, we advance Africa

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publishers of Business Events Africa, is a member of:

9

Learning | Growth | collaboration

South Africa National Convention Bureau Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2020, Africa’s premier business events trade show. www.businesseventsafrica.com

EDITOR: Irene Costa gomesi@iafrica.com

aaxo

Official media partner

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence 24 FEBRUARY 2020:

BOND

AY 25-26 FEBRUARY 2020:

EXHIBITION

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Official journal of the Exhibition & Event Association of Southern Africa

.za

SANDTON CONVENTION JOHAN NESBU RG, SOUTH CENTRE AFRICA

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EDITOR’S COMMENT

A

s we start a new year, we look forward to a new chapter. Many of us start with new year’s resolutions. It isn’t something I do personally, but I think this is the year I should start.

Let me clarify: my new year’s resolutions will be more of a personal work goal.

In our industry, we often find ourselves in positions where saying ‘no’ can be difficult – most of us go out of our way to always make things happen. The ‘people pleaser’ characteristic really makes it difficult to sometimes step back and say ‘no’ when necessary.

Don’t get me wrong, this year I will still go out of my way to exceed expectations but with one difference. It must be within reason, and I need to learn when it is necessary to decline a request.

The fact is, we all have our own limits. Drawing the line every now and again is vital for work and personal life balance, as well as our stress levels.

We already work in a very stressful environment with crazy deadlines.

Putting in a system where you know your own capabilities and sticking to the markers will make the working environment a lot more relaxed.

2020 can be whatever we want it to be.

When I think of ‘drawing the line’ I think of a character from my childhood – the La Linea cartoon. I’m not sure how many of you remember this character?

La Linea, aka Mr. Line, is a beloved and deceptively simple cartoon character drawn with a single unbroken line.

The line takes on human form, and Mr. Line’s a cool guy who throws himself into whatever he’s doing.

No matter what he manages to get up to in two or three minutes of an episode, it’s determined that he’ll eventually butt up

Credit: Hein Liebetrau

Where to draw the line? against the limitations of his lineal reality.

When ‘la linea’ bumps up against an obstacle, he calls upon the godlike hand of the animator to make things right.

We can all be like ‘La Linea’, as long as we know our own limitations and when to ask for assistance.

2020 will no doubt be a year with some interesting challenges, but one thing I know is that our sector is resilient, and no matter what comes our way we always throw ourselves into whatever needs to be done.

Just remember that you are only human, and it is okay every now and again to say ‘no’.

Something I’m still learning.

Irene

Email: gomesi@iafrica.com

NEWS

ICCA Africa on growing business events in Africa The ICCA Africa Regional Office opened in January 2016 to provide greater levels of services and support to members in Africa.

Esmaré Steinhöfel, Regional Director: Africa, International Congress and Convention Association (ICCA) recently shared with Business Events Africa an update on the ICCA Africa chapter.

C

urrent membership in Africa is at 42, with 1 119 members globally, representing suppliers in the destination marketing, venue, meeting support, meetings management and transport sectors. Membership is represented in nine African countries in Southern and East Africa: Ethiopia, Kenya, Mozambique, Rwanda, South Africa, Tanzania, Uganda, Zambia and Zimbabwe.

Besides providing support to members in Africa, another key objective of the Africa Regional Office is to do advocacy around the important role that association meetings play and the economic outcomes they can deliver to a city or country.

Various ICCA members have organised workshops for local industry role-players to educate the market. In 2018 for example, the Tanzania Tourist Board hosted the Tanzania MICE & Business Tourism Masterclass in Dar es Salaam and Arusha.

The Ministry of Tourism, Wildlife & Antiquities Uganda, while in the process of establishing the Uganda Convention Bureau, also engaged with industry where the ICCA Africa Regional Office presented on the association market segment.

A highlight in 2019 on the ICCA Events calendar was the Association Meetings Programme (AMP) that was hosted in Africa for the first time in Durban, South Africa, from 18 – 20 June with record attendance from ICCA Africa members.

Looking at 2020 and beyond The 2nd ICCA Meetings Africa Association Day will take place on Monday, 24 February www.businesseventsafrica.com

as part of the Meetings Africa BONDAY programme. The event is designed for ICCA Africa members as an educational seminar and to formally network with Association Hosted buyers attending Meetings Africa.

A new event for the Africa region, the ICCA Africa Summit, will be launched in the 2nd half of 2020. The Summit will be a platform for the Africa members to meet, network and discuss topics of common interest to pave the way for member-to-member collaboration.

On the international ICCA Events calendar are two key events: the Association Meetings Programme (AMP) that will take place in Tirol from 29 June-1 July, and the 59th ICCA Congress taking place in Kaohsiung, Chinese Taipei from 1-4 November 2020. These events are great opportunities for Africa members to engage with the global industry.

Exciting news is that both Kenya and Ethiopia are looking at establishing National Convention Bureaus this year.

With currently no ICCA members in West, North and Central Africa, a focus will be to engage with industry in these regions.

January will also see the launch of the ICCA Association Community to formalise the relationship with association executives within ICCA’s global community, and should result in the growth of the African Association market and growth in more regional conferences.

Besides the ICCA Africa Regional Office engaging with members, the office is also a member of AfSAE, the African Society of Association Executives, and

gives ICCA a platform to engage with the association community on the continent and not only ICCA members as suppliers.

Regional statistics on the association meetings market A big opportunity for Africa is to increase the number of international and regional association meetings. As per the 2018 ICCA City and Country rankings report, Africa’s market share was only 3.19 per cent with a total of 414 association conferences being hosted compared to 12 937 taking place globally. However, in order to increase this number for Africa, the continent need to actively focus on the business events sector and more countries need to establish convention bureaus.

Senthil Gopinath, ICCA CEO: “The Meetings industry in the African region is growing rapidly. Glad to note the region is focusing more and more on developing the meetings industry knowledge and expertise. Such approach will enable to develop the knowledge economy and achieve societal development within the region.

“ICCA has been creating in-depth engagement and platforms amongst the meetings industry of Africa through our regional director Esmare. We will continue to increase ICCA’s contribution towards the development of the African meetings industry.”

Business Events Africa January 2020 5

COVER STORY | Indaba Hotel Spa & Conference Centre

Your African destination in Johannesburg

ust north of the fast-paced business world of Sandton, in the upmarket residential suburb of Fourways, lies the 258-bedroom Indaba Hotel, Spa and Conference Centre. It is a compelling blend of business-like convenience and efficiency, with a relaxed and warm country atmosphere.

Coupled with easy and convenient access to all main highways, OR Tambo International Airport and a mere 15 km from Lanseria International Airport, the hotel features an impressive selection of some 24 multipurpose conference venues that can accommodate up to

3 000 delegates in total, with banqueting facilities for up to 800 guests.

With two restaurants on the property, there is no need to leave the comfort of the hotel to enjoy world class cuisine.

Our 300-seater Chief’s Boma Restaurant caters for all tastes, with over 120 African-inspired dishes ranging from North African Moroccan cuisine to koeksisters and melktert from the Cape. And with a shisa nyama grill boasting a variety of game meats sizzled to your specification, everyone is sure to find their favourite.

Steeped in history as one of the oldest accommodation options in Fourways, Johannesburg, the charming Indaba

6 Business Events Africa January 2020

Hotel now welcomes guests with a refreshing facelift and spruced up restaurants, including the new Bistro 407, that honour the hotel’s countryside roots. A new a la carte restaurant opened within the well-established Epsom Restaurant, which remains synonymous with splendid buffet breakfast displays an excellent lunch variety. Bistro 407 is a smaller, more intimate eatery within the larger hotel dining area, and is now open for more upscale dinners.

The name of the new bistro is another nod to the history of the Indaba Hotel, as the property began its life located on lot 407 of the original farm, Zevenfontein.

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COVER STORY | Indaba Hotel Spa & Conference Centre

More heritage commemoration can be found in the two new signature cocktails, namely the 407 Lavender Pina Colada and the decadent 407 toasted marshmallow flavouring and white chocolate sauce. Other tempting Bistro 407 menu options include Scottish salmon, wild mushroom and sun-dried tomato risotto, lamb noisette, perfect smoked pork belly and the 407 death by chocolate dessert.

Take a wander through the 17 hectares of lush bushveld gardens and you will find the Mowana Spa, a wellness sanctuary which will revive your senses, rejuvenate your body and soothe your soul. The Mowana Spa, which takes its name from the majestic baobab tree of African lore and legend, offers wellness journeys based on the recognised healing energy of tribal massaging.

Signature pamper journeys include the decadent Mowana full day African which includes dinner, complimentary beverages and 3 relaxing treatments; and the indulgent Mowana African escape spa and stay pamper journey for the ultimate decadent relaxation.

Our commitment to service excellence and staff empowerment through www.businesseventsafrica.com

training and mentoring will ensure that your needs are met and your expectations exceeded as you enjoy a day of pampering at Mowana Spa. The Indaba Hotel and Mowana Spa are also proudly green, ensuring responsible tourism and minimising their carbon footprint through extensive recycling of waste products, water-wise gardening, greening conference initiatives, better material choices, minimising power usage and buying local- after all, a better place to live is a better place to visit.

The Inverroche Gin School located at Indaba Hotel is an educational and exciting journey through the endless world of gin. With your presenter being an able guide and a knowledgeable expert, you will be taken back in time to this spirit’s origin hundreds of years ago.

You will learn new things and have a laugh with friends about facts you would barely believe to be true. The experience gives everyone involved the opportunity to express themselves and their unique personalities in a special and creative way.

The Indaba Hotel is sure to meet all your business and leisure requirements.

We look forward to welcoming you to our oasis in the city.

Contact Information c/o William Nicol Drive & Pieter Wenning Road, Fourways www.indabahotel.co.za indaba@indabahotel.co.za

Business Events Africa January 2020 7

THEME: SHARED ECONOMIES

When shared minds come together, we advance Africa

24 FEBRUARY 2020: BONDAY

25-26 FEBRUARY 2020:

EXHIBITION SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA

www.meetingsafrica.co.za

SANCB | Meetings Africa 2020

Meetings Africa 2020 Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2020, Africa’s premier business events trade show.

MEETINGS AFRICA

will continue building on the Shared Economies theme in 2020, with continued specific focus on regionalisation as a continental strategy, and how this enhances the positioning and value offering for the business events industry in Africa.

M

eetings Africa is a Pan-African Business Events Trade Show that has been in existence for 15 years. The trade show was born in response to the global meetings industry’s growing recognition of Africa as a sought-after premier business events destination.

Meetings Africa is a two-day trade show with a dedicated Educational Day, BONDay, which is executed in conjunction with the key industry associations (SAACI, SITE, EXSA, Event Greening Forum and ICCA).

Meetings Africa 2020 will be held at the Sandton Convention Centre from 24 to 26

Amanda Kotze-Nhlapo, Chief Convention Bureau Officer of the South Africa National Convention Bureau: “At Meetings Africa 2019, Africa came out in full force to support and showcase what business events is about on the African continent. The show’s success comes from its regionalisation – ensuring a focus on the African continent, with the largest number of African exhibitors under one roof showcasing themselves to global and local buyers.

Hosting the show over two days ensures that it has high impact with a streamlined networking system.

“At Meetings Africa 2020 we will continue to enhance the collaboration between African countries and African associations so as to create more shared economic

benefits for the continent’s business events sector. It is about co-operating first and then competing. This makes the African industry stronger and better, with an increased economic impact.

“The show’s further success lies in its maturity. Meetings Africa provides a conducive environment to do business. As it grows year on year, we constantly improve on the hosted buyer programme and the diary system to make sure that we drive return on investment (ROI), so participants really see the value. We put a high premium on ROI for both exhibitors and buyers.

“Africa is ready to host business events and together, really advance Africa together.”

10 Business Events Africa January 2020

February 2020. Here, meetings industry professionals partner to enhance our continent through business events and tourism offerings.

Irene Costa, editor of Business Events Africa “Meetings Africa has earned its place as Africa’s premier business events trade show.

With the SANCB’s involvement and leadership, Meetings Africa has grown significantly. It has become the preferred meeting place for the business events industry on the African continent. It offers international buyers and exhibitors an African platform to meet and bring together global industry leaders to advance the business events industry on the continent.”

ADVANCING AFRICA TOGETHER Shared Economies

When shared minds come together, we advance Africa Connect to one of the fastest growing and exciting business destinations in the world, when blossoming growing global economies and shared minds unite.

www.businesseventsafrica.com

SANCB | Meetings Africa 2020

What’s new at Meetings Africa 2020?

25 February – Show Day 1

24 February – BONDay (Business Opportunity Networking Day) The purpose of BONDay is to provide educational sessions for attendees to learn more about new industry trends which have the potential to contribute to the growth of their businesses. The BONDay programme will be released soon, and speakers for BONDay, will include captains of the industry. Attendees can look forward to cutting-edge technology trends, trade insights and strategic ways in which to tactically grow your business. You can look forward to foremost industry leaders as well as sector experts who will share their knowledge and experience for tangible outcomes that you can apply.

SMME DEVELOPMENT ZONE • 15 products participated in 2019 • Participation criteria in line with Exhibition and NDT TIP programme.

www.businesseventsafrica.com

Trade floor opening. This is the official opening ceremony of Meetings Africa, commemorating 15 years of advancing Africa together. The session is hosted by the South African Minister of Tourism, Mmamoloko Kubayi-Ngubane, who is attending her very first Meetings Africa.

26 February – Show Day 2 • Day two will kick off with a 5km fun run that’s open to all attendees • Women in MICE breakfast for women in the industry.

• The Green Stand Awards will be presented for the first time in our worldclass media centre, providing all winners with maximum media exposure on a global scale. The awards are in keeping with Meetings Africa’s sustainability ethos and consistent practices to ensure a reduced carbon footprint.

For the first time, Meetings Africa will have representation from 20 African countries, which is a first for the trade show.

15th

anniversary In celebration of 15 years, Meetings Africa plans to break 2019 records which saw 343 exhibitors – 37 more than in 2018 – and 86 of whom were from fellow African countries.

New African exhibitors coming to Meetings Africa This year, Meetings Africa welcomes these three new African exhibitors: • SunRays Rent-a-Car Safaris Limited.

• Rickshaws Pousada e Café.

• Office National du Tourism DRC – they are a new exhibitor and a tourism board.

11 African Tourism Boards will exhibit at Meetings Africa • The Kingdom of Eswatini.

• Zimbabwe Tourism Authority.

• Botswana Tourism Organisation.

• Malawi Tourism.

• Reunion Island Tourism Board.

• Mauritius Tourism Promotion Authority.

• Tanzania Tourist Board.

• Uganda Convention Bureau.

• Office National du Tourism DRC • Rwanda Convention Bureau.

• South Africa National Convention Bureau.

Business Events Africa January 2020 11

SANCB | Meetings Africa 2020

New and improved Meetings Africa App The newly-updated Meetings Africa app is now live and ready for downloading by all attendees on all IOS and Android. Among its many exciting and useful features, the app allows participants to create profiles of their businesses, making it easy for fellow attendees to book appointments with them before proceedings start, saving valuable time.

With just one click on the online profiles of exhibitors, buyers can glean crucial information about each exhibitor: who they are, what they do, and what gives them the edge in the business events sector. Through using QR codes, the app makes it so much easier to navigate the Meetings Africa exhibition floor. There’s even a floor plan.

The APP is not merely a digital addon, but rather a functional tool that enhances the entire show experience.

ECO report

• While numbers have increased year on year, the team has kept track of the energy consumption, waste created and carbon emissions associated with the event. Exhibitors and hosted buyers are invited to offset their carbon emissions through procurement of renewable energy certificates (RECs) or trees.

• Other greening initiatives include a premium on all bottled water soldonsite, LED lights for exhibitions, recycled content used for décor, a full recycling programme and messaging about the sustainability initiatives in the exhibition area.

HOSTED BUYERS Meetings Africa’s hosted buyer programme is one of the best, securing high quality buyers who come to the show with the commitment to do business in South Africa and Africa. This hosted buyer programme delivers and ensures a high ROI for exhibitors.

The majority of buyers hosted by South African Tourism have an annual budget of more than 400 000 USD and are predominantly planners, financial decision-makers and Influencers.

• The Green Hotel Award and Green Stand Awards were handed out in recognition of the environmental and social efforts implemented by the winners. This encourages proactive implementation and showcases the dedication of SANCB towards hosting a sustainable event with a lasting impact.

The meetings industry’s contribution to jobs and GDP is not just a South African story but an African one too.

With business events sustaining over 200 000 jobs and the meetings sector alone contributing R115 billion to South Africa’s gross domestic product, the sector has been identified as key to the country’s and the continent’s tourism growth.

12 Business Events Africa January 2020

www.businesseventsafrica.com

PERSONALITY PROFILE

Be open to change Projeni Pather, 48, managing director of Exposure Marketing and chairperson of Association of African Exhibition Organisers (AAXO) enjoys the dynamic nature of the industry and strives to give 110 per cent to everything she does.

P

rojeni said: “I have been in the exhibition industry for the past 16 years. Having been in the advertising and communications industry before that, I organised numerous exhibition activations, conferences and events for many of my clients. I enjoy the dynamic nature of the industry. You must be open to change, or you will get left behind. It gives me great pleasure to be able to think of a concept and then make it happen, and I have an amazing team who all help to make it happen.

“I give 110 per cent to everything I do, but most importantly, I enrich the lives of those who work with me.

It’s the people I work with that help me achieve success,” she said.

Where did you grow up? I grew up in Durban. I studied to be an English and drama teacher at University of Durban Westville. I taught for four years, but realised that teaching was not for me, so I started studying communication through UNISA whilst teaching. Left teaching and joined the world of PR, marketing and advertising. I furthered my studies in marketing and advertising.

What has been the biggest change you’ve seen in this sector? Marketing has changed dramatically. The rise of digital media has certainly changed the way we engage with our clients and visitors. Visitor and client expectations have also changed, and they expect a quicker response time. We are living in an always-on culture, and this has greatly influenced how we do business. It has impacted everything we create on the exhibition floor from registration to the features and layout. The sensory experience has moved up a notch and we will have to strive to continue to fulfil this need.

Are you married? Yes, I am married to Naveen Pather. We have been married for 23 years. He is also my business partner and has been my key inspiration in starting Exposure Marketing. As my biggest fan, www.businesseventsafrica.com

he pushes my boundaries and takes me out of my comfort zone. His great business acumen has allowed us to grow Exposure Marketing to new heights.

at universities and colleges, with plenty of internship opportunities for event and exhibition management.

What role does your family play in your life? I have two

when anyone tells me that the reason they do something is ‘because this is how it’s always been done’. We constantly need to assess and reassess what we do; we live and work in a dynamic environment and we need to keep abreast of what’s new. Innovation is the key to success.

children, Mikara (18) and Saiyen (16). My family keep me grounded. No matter how challenging work can be it is wonderful to have a family that is so supportive. They help me to relax, keep me smiling and are always eager to hear about my day.

When I started Exposure Marketing my daughter was two years old and my son just four months; and I have learnt so much watching the world through their eyes as they grow. They help me keep in touch with the younger generation, and this has helped me in business.

What would you change in your life if you could when looking back? I wouldn’t change a thing. I believe that every choice I made was the right one at the time. No matter how it worked out, it took me to the next phase of my life. I have been truly enriched by all my experiences and all the people I have met along the way.

Do you play any sports? I love running, spinning and pilates. They keep me sane.

What is your favourite sport?

We are a soccer family and we support Manchester United.

What do you do for leisure? I love to travel abroad, read, explore new culinary experiences. I enjoy occasional quiet time, with a Netflix series binge.

What has been your biggest challenge in this sector? Finding the right young professionals who are keen on getting their hands dirty. Many employees love the planning and the preparation but are completely frazzled on site. We need more formal courses

What is your pet hate? I hate it

What type of holiday would you avoid at all costs? Camping.

If you could be anyone for the day who would you be and why? Michelle Obama. She is a visionary, impactful, sincere and wants to help make the world a better place.

What is your favourite city?

I love Los Angeles. The weather is always great. It has a great energy, a sprawling coastline, great entertainment, culinary experiences and the home of movies.

What is your favourite food?

Thai and Mexican.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Don’t be afraid to get your hands dirty. You need to know how it all gets down at ground level before you move up the ranks. If you feel you are weak at something, then find a course you can do to upskill yourself. Make sure you understand all areas of the business. Stay in tune with trends. If you believe strongly in something, speak with confidence. Find opportunities to network with your peers, it’s so important for your career development. And don’t burn your bridges, as you never know when you will need to work with that person again.

What is your dream for the future? To live a fulfilling life with no regrets.

Business Events Africa January 2020 13

MARKET NEWS

The CTICC

Shaping tomorrow, today On 11 December 2019, the Cape Town International Convention Centre (CTICC) held its annual general meeting for shareholders. The financial statements for the past year were tabled by the board, and once again demonstrate that the centre continues to build a sustainable legacy that will serve the people of the City of Cape Town, Western Cape Province and South Africa well into the future.

Driving job creation As outlined in its Economic Impact Report, the CTICC has generated more than 130 465 jobs since its inception in 2003.

Despite an economy that is shedding jobs, assembled shareholders heard that CTICC created or sustained 14 620 jobs in the past financial year alone. It is estimated that the CTICC contributed R1.2 billion to indirect household income in South Africa during the 2018/9 financial reporting year.

Impact on the economy Despite the tough economic trading environment, revenues have grown by more than 30 per cent from R172 million in 2013/14 to R277 million during the last financial year. The centre achieved an operating profit (EBITDA) of R57.5 million in the year under review, which was R49.57 million above the target of R8 million, representing a 69 per cent increase from the R35.4 million achieved in 2013/14.

The convention centre was able to increase its revenue through the 417 070 delegates, which amounted to 877 129 delegate and visitor days, hosted over the 560 events.

The delegates drawn to the CTICC make a significant contribution to the tourism industry of Cape Town, the Western Cape and South Africa as a whole. It is estimated that an additional

566 057 room nights were generated in the Western Cape and 575 898 in South Africa by the CTICC’s events in 2018/19. Total foreign exchange spend as a result of the tourism generated by these events is estimated at R677 million.

Effectively the CTICC contributed a total of R4.5 billion to the Western Cape’s Gross Geographical Product (GGP) and R6.5 billion to South Africa’s Gross Domestic Product (GDP). To date, the centre has made a cumulative contribution to the Western Cape’s GDP of R39.6 billion and R47.3 billion to South Africa’s GDP. In addition, the centre procured R331 million worth of goods and services from local Western Cape suppliers, this equates to 87 per cent of our overall nett spend. In respect to B-BBEE suppliers, R328 million was spent, which was 86 per cent of the centre’s nett spend. While 39 per cent of the total procurement spend was with womenowned enterprises.

14 Business BusinessEvents EventsAfrica AfricaJanuary January2020 2020

Shaping the future The CTICC is committed to a triple bottom line approach, focusing as strongly on its environmental and social impact as on profit margins.

This ensures all areas of the business interconnect to create a conscientious and sustainable business that cares about its communities and the environment.

In 2019, the CTICC invested R1.6 million in corporate social responsibility (CSR) initiatives, including activations and venue sponsorships. Staff at the centre support the CTICC’s local community partners through various activations by donating their time and resources.

Through these initiatives, the centre aims to empower disadvantaged communities and provide much needed support to vulnerable citizens and children.

Globally, consumers and event organisers are demanding that companies follow sustainable business practices and processes, and due to the centre’s focus on waste management, energy consumption, local sourcing and water conservation, it is well-placed to respond to such demands.

One of the CTICC’s most significant sustainability initiatives during 2018 was the installation of a reverse osmosis plant,

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MARKET NEWS

purpose-designed to cater to its daily water consumption requirements. The plant extracts underground seawater, filters and purifies it to produce 200 000 litres of drinking water in a 24-hour cycle. A storage tank with a capacity of 400 000 litres accommodates maximum-demand scenarios. As a result, the centre is able to offer 100 per cent water-neutral events.

Other water-saving initiatives during the year under review included the installation of rainwater storage tanks with a capacity of 265 000 litres. This water is used for irrigation of plants and cleaning. About 20 000 litres of water is also captured weekly from the air-conditioning units and used for cleaning purposes.

The centre is dedicated to reducing the carbon footprint of daily operations, and this focus includes the kitchens.

The kitchens use water from the reverse osmosis plant, which kills bacteria as well as utilises energy-efficient ovens. Wherever possible, local ingredients are used, with all the centre food and beverage suppliers being within a 50 kilometre radius.

The kitchens only order what is needed for a particular event, a kind of just-intime system called event-based ordering.

This means that stocks are not held, produce is always fresh and waste is reduced. In the last year, 86 per cent

of all waste was diverted from landfill through recycling and upcycling.

In respect of energy, it was reported that despite the addition of CTICC 2, which doubled the centre’s exhibition capacity, energy consumption only increased by 6.25 per cent in the last year. The CTICC continues to focus on reducing its electrical consumption and as part of a five year strategy, is looking at investigating in photovoltaic-solar options and water heating by means of heat pumps.

A long list of projects, partnerships and campaigns further reduce the centre’s carbon footprint and enable it to help its clients ‘green’ their events.

The spekboom perfectly illustrates CTICC’s commitment to sustainability with every AGM attendee receiving one.

As each spekboom tree can remove 8.5 kg of CO2 from the air, this could one day equate to 1.0625 tonnes of carbon removed a year. Spekbooms can live to be 200 years old, are edible and are easy to propagate, so this initiative will really have an impact on the future. The CTICC also supported Greenpop’s tree-planting initiative, by planting a tree at the Platbos Forest, on behalf of each attendee.

“Our core business is to provide a platform for events which in turn facilitates the knowledge economy. This report

showcases how our business is making a difference,” notes Julie-May, CTICC CEO. “This year’s results highlight our contribution to job creation, alongside our increase in revenue, our contributions to GGP and GDP, as well as local procurement. I must add that I am particularly proud of how many womenowned suppliers we work with, and how we support our community through corporate social responsibility spend.”

“All this was achieved while setting a standard for excellence in conscientious business practices, hospitality and event hosting, both locally and internationally.

Our achievements are as a result of hard work and strategic alignment to the Western Cape Province’s trade and investment areas, and the City of Cape Town’s catalytic sectors.

“I have absolutely loved my five years at the CTICC,” said Ms Ellingson, who will be leaving the CTICC in the beginning of 2020. “It has been a real privilege to work alongside such a passionate and dedicated team. Together we have done great things, and I know that the team will continue to deliver exceptional events for our clients, make a meaningful contribution to our economy and more importantly, support our communities through job creation and volunteerism.”

Taubie Motlhabane appointed CEO of the CTICC The Cape Town International Convention Centre (CTICC) has appointed Taubie Motlhabane as the centre’s new chief executive officer.

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otlhabane will formally take over the position from the convention centre’s current chief executive officer, JulieMay Ellingson, at the end of January 2020.

Ms Motlhabane holds a masters in global marketing as well as a bachelor degree in communications, alongside over 29 years’ experience in both the private and public business sphere. During this time, some of her previous roles included, executive director of Tshwane Convention & Visitor Bureau and business tourism manager for South African Tourism.

“This expertise is complemented by Taubie’s extensive knowledge in strategy development, business planning, the business events industry and marketing. It is clear to us that she will add significant value as chief executive officer of the CTICC. We look forward to having her at the helm, leading the CTICC team,” said Deon Cloete, chairperson of the CTICC board.

Ms Ellingson said: “The centre’s success can be www.businesseventsafrica.com

attributed to a passionate CTICC team that focuses on attracting and hosting events seamlessly. The addition of CTICC 2 is testament to this success, and something I am particularly proud to have lead and completed during my time at the convention centre.

“It has been an absolute pleasure working at the CTICC, and it is with pride that I hand over to another knowledgeable, passionate, and strong woman. I wish Taubie all the best and I am sure the CTICC will continue to go from strength to strength,” she said.

In conclusion, Ms Motlhabane said: “I am excited about building on the success of the conferencing complex. I know that the sector is a dynamic industry, and one with so much potential. I intend to strategically harness and unlock this possibility and essentially build on the centre’s stellar reputation on the global stage.”

Business Events Africa January 2020 15

VENUE WITH A VIEW | Fancourt

Fancourt

Understated luxury and beauty

Located just outside George on South Africa’s Garden Route, overlooked by the majestic Outeniqua Mountains and surrounded by 613 hectares of pristine countryside, striking landscapes and a staggering coastline, Fancourt’s beautiful setting is the perfect place to mix business and pleasure.

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ancourt turned 25 in 2019, a milestone made all the more special when it was crowned “South Africa’s Leading Resort” in the World Travel Awards, as well as “South Africa’s Best Golf Hotel” in the World Golf Awards. And no wonder. Fancourt’s warm hospitality, understated luxury and enviable offering of activities and attractions has cemented its reputation as South Africa’s premier lifestyle resort.

While Fancourt needs no introduction to keen golfers and holidaymakers, it is also the perfect venue for conferences, meetings and events. An easy 10-minute shuttle from George Airport delivers guests to the estate, where modern conference facilities (including a banquet hall, boardrooms, meeting rooms and breakaway options), five-star service and beautiful accommodation awaits.

Discover genuine comfort at the Fancourt Hotel. Its 115 spacious rooms and suites all blend modern luxury with classic elegance, and the result is a relaxed, comfortable and charming stay – ideal for every type of visitor, from solo business travellers, golfing and special interest groups to conference delegates.

The perfect conference balances hard work, inspiration and networking with downtime and fun. And this is where Fancourt really comes into its own. The ultimate business playground, Fancourt offers guests the perfect base from which to explore the Garden Route and the leisure

team is on hand to organise anything from wine tastings to Big 5 game drives, boat cruises and more.

Adventure-seeking delegates can enjoy mountain biking, horse riding or trail running, or simply keep active by exploring the estate on foot, by bike or Eco Elec Scooter. Two beautiful pools beckon (one heated, perfect for winter or early morning swims), while Fancourt’s fishing dams tantalise anglers with big-mouth black bass.

Of course, Fancourt’s three championship golf courses remain a big drawcard.

Each rank in Golf Digest’s Top 15 courses in the country, and it’s the perfect opportunity for golfers to tick off their ultimate bucket list by playing The Links (1), Montagu (8) and Outeniqua (14).

Fancourt will happily organise a round of golf (or three!) for your team, or book a group into The Academy at Fancourt for the ultimate golf lesson – a memorable experience for enthusiasts and novices alike.

If it’s pure relaxation you are after, The Spa at Fancourt (named the ‘Best Hotel Spa in South Africa’ at the annual Les Nouvelles Esthetiques Spa Awards in 2018), soothes and pampers in equal measure. Guests can choose from a range of blissful treatments, or simply relax in the spa’s Roman bath and

16 Business Events Africa January 2020

jacuzzi, sauna, steam room or tepidarium.

It is a sanctuary like no other and the perfect way to unwind at conference end.

Food also has a starring role at Fancourt. The Garden Route, Klein Karoo and surrounding areas provide a smorgasbord of locally-sourced ingredients (think fresh seafood, farm cheeses and organic vegetables) and Fancourt’s chefs pride themselves on delivering an unforgettable dining experience.

La Cantina is every bit as easy-going and Mediterranean as the name suggests, it’s home to Fancourt’s hearty buffet breakfasts and ever-popular thin-crust pizzas. Monet’s café is a French-style bistro serving up great coffee, a relaxed, convivial atmosphere and magnificent mountain views. The Club House is the spot for steaks, burgers and cocktails, while Henry White’s at The Manor House promises an evening of culinary excellence.

With special business rates available between 1 April and 31 October 2020, there is no better time to book your conference or event at Fancourt.

Rates are from R2 020 per person sharing or from R2 640 per single, and include one of the following: a full-day conference package, round of golf, spa voucher, or dinner voucher.

Contact the Fancourt Reservations Team for more information: www.fancourt.co.za reservations@fancourt.co.za + 27 (0) 44 804 0010

www.businesseventsafrica.com

PERSONALITY PROFILE

www.businesseventsafrica.com

Business Events Africa January 2020 17

VENUE WITH A VIEW | Umthunzi Hotel and Conference

Taking care of business has never been this breathtaking Umthunzi Hotel & Conference is an award winning, uniquely affordable, luxury venue that welcomes leisure guests, business delegates, events and wedding parties. It is perfectly positioned on the beautiful South Coast, one of the finest and most recreational coastlines in South Africa, in the leafy suburb of Umtentweni, near the bustling town of Port Shepstone, overlooking the Indian Ocean.

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ust over an hour south of Durban and 20 minutes from Margate Airport, Umthunzi has been voted for three years running the “Best Function Venue” on the South Coast, a testimony to the excellent quality of service offerings for all functions.

Meet with us Famous for warm hospitality, breathtaking sea views, delicious food, and turnkey service, you will be given a personalised, custom made quotation to meet all your needs for a perfect, custom-made function or event.

Umthunzi offers four different function rooms, from an intimate 12-seater boardroom to a large 100-seater venue, and each can be set up in your preferred way. The Restaurant and Terrace Deck can be used for wonderful award ceremonies and gala dinners.

All function rooms come standard with free Wi-Fi, different equipment per room and the option to have breakaway rooms depending on availability.

Have a bash, a ball or tie the knot From intimate family celebrations to full house corporate banqueting, Umthunzi is a function venue of choice. Ideal for business year end functions, corporate getaways, birthdays, anniversaries, product launches and so much

more. Umthunzi is known for welcoming, professional service and excellent ambience.

You will have your package personally customised to suit your style and focus.

Getting married? Why not have an out of this world romantic coastal wedding at our gorgeous poolside Milkwood Venue with an unforgettable dreamy reception overlooking the Indian Ocean?

Awarded “Best Coastal Wedding Venue”

by Top Vendor Awards, Umthunzi is a wonderful venue catering for small to large wedding parties of up to 220 people.

Spend the night Your accommodation is taken care of at our hotel. Unwind in one of 49 well-appointed deluxe and executive deluxe rooms that offers the space and comfort of a luxurious, clean and airconditioned room in which to relax.

Create a wonderful family room by adding to your smart deluxe bedroom – a very spacious interleading lounge plus adjoining bunk bedroom, that has 4 adult quality mattresses on the beds.

The magnificent Milkwood bridal suite is the most luxurious on the southern KwaZulu-Natal coastline.

Tucked away on the top floor with an incredible view of the Indian Ocean and a small private balcony, it is a lavish retreat for a romantic stay.

18 Business Events Africa January 2020

No need to go further than 30° south Overlooking the Indian Ocean is a wide terrace deck that leads out from the stylish décor in the restaurant. We love that our well-appointed upmarket venue has been called a gem by many patrons. Serving you the full range of hotel fare from delightful full English breakfasts, delicious light lunches, buffet or 3-course a-la-carte dinners (depending on occupancy).

Take in our amazing sea views, have a delicious cocktail or indulge in our awardwinning wine list, whale watch from the terrace deck or take a walk to the beach and swim in the waves, dive into the pool at the hotel or have a game of pool or darts in the smart Lantern Bar. Whatever you choose to do at our beautiful hotel – work, stay or play – we will help you to do it your way.

www.businesseventsafrica.com

VENUE NEWS

River Place Lodge joins Guvon Signature Collection Guvon Hotels & Spas like keeping you guessing what they will be doing next. This all started some 30 years back with the Scottish-themed Glenburn Lodge, and then a five-star fly-fishing haven opened up on the others side of the Swartkops Mountain in Muldersdrift. Soon after, the sound of pinging golf balls and roaring lions were added to this ever-growing portfolio.

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hat does Guvon Hotels and Spas have up their sleeve next? Nothing beats a venue situated in tranquil, lush surroundings, and with the Hennops River flowing through it, you could be forgiven for thinking you are in the middle of nowhere. In fact, this is River Place Lodge, conveniently located just 20 minutes from both Fourways and Centurion.

This serene venue with an authentic riverside setting is conveniently located on the outskirts of Johannesburg and Pretoria. The award-winning venue with its diversified product offering successfully distinguishes itself within the competitive hospitality market by being a symbol of service excellence.

River Place is a picturesque venue for romantic getaways, gastronomic

experiences, weddings, special events and conferences. With one of the only true riverside settings in the region, River Place offers a range of facilities amid beautiful natural surroundings, including al Fiume restaurant with prime riverfront locations, sprawling lawns for picnics and events, two private function rooms.

Accommodation comprising 16 deluxe cottage-style rooms and three stone-clad suites provides comfort with a sense of timeless tranquillity. al Fiume Restaurant – Italian for ‘at the river’ – is a restaurant for all seasons, enjoy long lazy summer days on the wooden deck or cozy up in winter in the restaurant while watching the river flowing past.

Leon Bosch, operations director of Guvon Hotels and Spas, explained

20 Business Events Africa January 2020

the collaboration between the Guvon properties and River Place Lodge: “It is perfectly situated geographically and by obtaining this management contact we have now increased our footprint into the Pretoria markert and River Place Lodge fills that gap within our portfolio. We have seen strong interest from the local business market and look forward to building a mutually strong relationship,” Mr Bosch said.

Ken Davidson, general manager of River Place Lodge echoes the same sentiment: “We believe that the synergy between the Guvon Hotel properties and River Place Hotel is well suited and The Guvon team have a reputation of teamwork and great hotels in excellent locations, that deliver good customer service and this fits in well with our business philosophy. www.businesseventsafrica.com

EXPO NEWS

Annual Travel Expo goes national in 2020 The largest consumer travel show in southern Africa, Flight Centre Travel Group’s annual Travel Expo, returns for its tenth year in 2020, but in an exciting new format. The 2020 Travel Expo #TravelExpo20 will be a pop-up event, with deals available at all 121 Flight Centre and Cruiseabout stores across the country. The event will run for three days from 28 February to 1 March 2020.

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ast year’s Travel Expo, held at the Ticketpro Dome in Johannesburg over one weekend in February, reported 30,000 visitors and over R50 million in travel sales.

“To mark the 10th anniversary of the Travel Expo, we have decided to extend the Expo’s reach across South Africa,” said Andrew Stark, Flight Centre Travel Group managing director, Middle East and Africa.

This is in response to the event’s growing popularity, and requests by customers to bring the expo to other cities in South Africa.

“By going national, more people will have the opportunity to book unbeatable expo deals, just in a far more convenient space and accessible way.

The same great deals will be available at all local Flight Centre and Cruiseabout stores, as well as online on our website.

These will be over 500 exclusive deals that can’t be found anywhere else.

www.businesseventsafrica.com

Think the same great deals with far more convenience,” Mr Stark said.

Mr Stark confirmed that the 2020 Travel Expo will be a three-day event held after payday, so consumers have more days to take advantage of the deals on offer.

Last year’s Travel Expo saw a 40 per cent increase in attendance. Sue Garrett, Flight Centre Travel Group (FCTG) general manager, marketing and product, reported that over 70 per cent of bookings made at the 2019 expo were for international travel.

Top destinations included Mauritius, Thailand, Australia, the US and Indonesia. Garrett predicts that once again rand-friendly destinations, package holidays, cruises and guided holidays will be bestsellers.

“Demand for cruises have increased year on year,” added Sara Park, marketing campaign manager at Cruiseabout, a division of the Flight Centre Travel Group.

“Cruising remains one of the most

value-for-money holidays, with a huge variety of cruises to appeal to every age and interest. Local and regional cruises are always immensely popular. Still, we predict more interest in alternative options, such as river cruising, boating holidays and bucket-list trips to ecoconscious destinations such as India, the Amazon and Galapagos Islands.”

Domestic travel is also predicted to be popular.

“Given unpredictable exchange rates, and the huge diversity of tourism attractions in South Africa, our Local Breaks and Stokvel Travel initiatives aim to get more South Africans exploring our beautiful country.”

“Travel Expo has become synonymous with South Africans planning their holidays for the entire year,” Mr Stark said.

“We are excited that the 2020 pop-up Travel Expo will reach more South Africans than ever before, either at their local Flight Centre store or online,” he added.

Business Events Africa January 2020 21

TECH WATCH

Social media trends for 2020

By Charné O’Haughey, social specialist at Reprise Digital South Africa

It’s clear that social media has become an integral part of people’s lives, forming a large part of their daily routine. So how are we, as marketers and businesses, connecting with our target audiences in 2020, given that there is an already large flock to social platforms?

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his can prove to be extremely difficult for brands, especially when it comes to standing out in an already crowded space, unless of course you have a clear social media marketing strategy fuelled by staying up to date with the latest social media trends. Below are five big moves to keep your eyes on.

The use of ephemeral content This can be found on Facebook, Instagram, Snapchat and WhatsApp Stories, with advertising opportunities starting for the latter this year.This temporary content takes advantage of real FOMO by only being accessible for a brief period. Attention spans are short and looking at how consumers consume information on social media, being pulled here and there – scrolling – swiping – laughing – scrolling – reading –scrolling – forgetting it all, makes ephemeral content appealing and more engaging as users are encouraged to create user-generated content, partake in polls, Q&As and so much more. This type of content is more spontaneous and allows brands to connect in a unique way, becoming recognised as more human, relatable and reliable.

Social commerce expansion

While we know that dominating platforms such as Facebook, Instagram and YouTube have been long used by brands to sell their products, it’s safe to say that social commerce has become a new retail avenue for brands, and this is going to rise in 2020 with more brands climbing onto the bandwagon.

More niche platforms will follow suit by introducing selling/shopping posts. We will see these channels becoming mainstream retail on par with retail websites and offline stores. This means that competition will be fiercer, challenging new strategies around content and implementation on these already crowded platforms.

Domination from video content Across all social platforms that may have been traditionally dominated by image or text

content, it is clear that the most engaging form of content is video, and this goes hand in hand with mobile users. Users are twice as likely than TV viewers and 1.4 times more likely as desktop viewers, to feel a sense of personal connection to brands that show video content or ads on their devices. As data continues to become cheaper, we can expect to see a significant increase in video content consumed by South Africans.

So whether it be short ephemeral content or long-form YouTube videos, it is important to utilise video content in order to stay on par in the social media domain.

Personalising segmentation

While a brand has a main identity (with many sub factors), a key aspect we are able to leverage off is the ability to personalise ads to reach different target segments. Social platforms offer advanced targeting options, including customisation of audiences and on various platforms we can include more than one primary copy, headline copy, description copy, and customisable placements. Personalisation will continue to rise with platforms serving ads to users who have showed interests in similar products from different brands.

Customer service

We have established that social platforms have evolved into retail platforms, product discovery platforms, awareness platforms and now customer support platforms!

This trend began gradually as a result of delayed/ no response through various

22 Business Events Africa January 2020

other channels. From there, brands started directing users to the correct channels to use. It’s not just some one-off cases where customers post their questions or complaints on social media and brands respond. Now, it has become a significant enough customer service channel for brands to recognise it as one.

Social media is dynamic, and it is important to leverage these trends which will dominate the social media landscape in 2020 in order to stay ahead of competitors and to woo consumers.

Happy clicking!

Who is Charné O’Haughey?

Charné O’Haughey is the social specialist for Reprise Digital South Africa. She lives in a world where she’s able to work with innovative businesses doing what she does best, reading books that come bundled with dark chocolate and laced with adventure. Born and raised in Pretoria, Charné moved to the Johannesburg area to reach her career dreams in the media industry and the amazing opportunities of working with world-class clients. She has a passion for strategy, media planning and implementation. You will probably find her working on Facebook and Instagram campaigns, or expanding her knowledge with as many courses as she can get her hands on.

www.businesseventsafrica.com

VENUE NEWS

Tsogo Sun Hotels says hi to an out-of-the-ordinary new brand Tsogo Sun Hotels is venturing into a new space with a uniquely different hotel brand, hi Hotels.

Designed to continue delivering on the group’s promise of creating great experiences, this new brand is young, authentic and modern.

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im de Raedt, hi Hotels’ director of operations, said: “There is a segment of the market that is looking for an affordable, comfortable and well-designed space to stay, rather than a hotel with all the bells and whistles. They want convenience and some creature comforts, and a base from which they can explore the city, go about their business and enjoy what the neighbourhood has to offer. hi Hotels provides all that, and we’re excited to be incorporating it into the Tsogo Sun Hotels portfolio.”

He said the hi Hotels brand is positioned in the select service category, offering room rates at below R1 000. The rooms have luxurious walk-in showers, big windows, blackout curtains, coffee and tea stations, laptop-sized safes, USB ports, and 48-inch TVs. The ‘living lobby’ provides space to work and play, and a convenient deli offering for a quick snack or coffee on the run.

Technology is an important element for hi Hotels; it will be the first hotel within the Tsogo Sun Hotels stable to offer online and self-check-in facilities. The hotel’s TV system will allow guests to cast their own content to their room TV in a www.businesseventsafrica.com

simple process of connecting to the free uncapped high speed Wi-Fi, scanning a QR code and opening the app of their choice.

The first hi Hotel is opening at Montecasino in Johannesburg by late January 2020 with 123 bedrooms (46 double doubles and 77 queens) that are modern, uncluttered and comfortable.

The hotel, which has been built using a modular construction method, offers easy access to the many varied restaurants, bars, theatres, shops, conference and event venues, and other entertainment options in Montecasino, Gauteng’s premier entertainment destination.

The hotel is located less than 100 metres away from the outdoor piazza.

“The location is a good example of what we are looking for in future hi Hotels sites. For the concept to work we need sites that have a variety of restaurants within walking distance and centrally located near an entertainment or corporate node.” Several sites have been identified for a further rollout of the brand in the next two years.

“We’re proud to be breaking new ground with this fresh brand – and we look forward to introducing people to the hi Hotels offering,” Mr De Raedt said.

Business Events Africa January 2020 23

COMPANY NEWS

GL events South Africa Think people, think green and think local The dynamic GL events Group is one of the leading event and exhibition suppliers in South Africa, and prides itself on being an industry giant that never sleeps. Business Events Africa looks back at GL events’ achievements in 2019 and how their victories add to their service excellence.

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perational in South Africa for more than 40 years, the group is well established and has the necessary experience to further expand on the African continent.

GL events Group is focused on three main pillars; think people, think green and think local, with more than 90 branches of the group actively advancing in these three areas, the South African branch is no different.

Think Green Conscious of their environment and the massive impact of the industry on sustainability, 2019 saw the launch of the very first environmentally friendly exhibition display system. The ECO MOD product was launched in April and was well-received within the business events industry. The product offers a display system made from recycled cardboard, not only is the product produced from recycled material but it can also be fully recycled and is reusable.

Focusing on the elements of a circular economy, the product also meets green manufacturing, transport and production standards. There is a definite drive towards Thinking Green and the company endeavours to continuously develop its product and service line to include sustainable solutions.

Did you know?

• GL events is now present in over 23 countries with more than 4 500 employees.

to factory workers were included in the GL events International projects such as the Asian Games, Commonwealth Games and COP25 to mention but a few.

During the last two years, the teams have gained unparalleled experience in the international events and exhibitions space which enabled them to offer a truly world-class experience to local customers. The group is committed to continually invest in their employees and proud to announce the inclusion of more than 40 staff members in international projects in the last two years. In 2020 the group plans to continue down this path with applications for projects in the Middle East already on the cards.

In line with the development of internal staff members, the company is also focused on job-creation and aiding the fight against unemployment. On a bi-annual basis, GL events South Africa offers a two-year learnership programme to unemployed and disabled youth, giving them a chance to obtain an industryrelevant qualification. These learners are often absorbed into the company after the completion of their studies and an internship programme, from the latest group of graduates; three were absorbed into the Johannesburg branch as interns and are now working for the company as permanent employees.

Think People The commitment to Think People in 2019 and 2018 saw the first local teams integrated into international projects. From senior project managers, sales executives

Think Local A company that really Thinks Local is willing to put a financial commitment behind this statement, in 2019 the GL events group proved its loyalty to

24 Business Events Africa January 2020

• In 2019 the group for the first time exceeded €1 billion in revenue.

• The group now manages more than 50 venues worldwide.

Africa by acquiring their first venue on the continent. The acquisition of the Johannesburg Expo Centre (JEC) was completed in February 2019 with the GL events Group now the majority shareholder of this well-known venue.

Keeping with their commitment to local, the group has set forth a strategy for the JEC to be integrated into the GL events South Africa branch, with ample group support and the integration well underway the group venues team works closely with the local team to offer support and skills transfer for the JEC and all its employees.

Interesting stats on GL events South Africa • The local company delivers more than 70 000 sqm of stand space per annum.

• More than 18 000

sqm of custom exhibition stands and elements are designed by the three local studios each year.

• More than 250

events and exhibition projects completed each year.

• Main contractor and infrastructure partner to some of the oldest and largest shows in South Africa, continuously supplying these shows for more than 25 years.

www.businesseventsafrica.com

MARKET NEWS

INTEGRATED SOLUTIONS GL events South Africa GL events South Africa is a leading Exhibitions and Events Solution provider. With over 40 years experience, 3 branches in South Africa and unrivalled expertise we are able to cater for all your needs with our broad range of services.

Services We Offer • Custom Exhibition Stands • Retail & Shopfitting Solutions • Reception & Showroom Solutions • Trade Shows & Exhibitions • Event Infrastructure

Our Capacity Capabilities 70,000sqm Stand Space delivered per year 18,000sqm Stand Space designed by our integrated studio > 200 Projects delivered per year

• Furniture & Flooring • Design Solutions

+ 16,000 Furniture References in stock

• Marquees • Hospitality Services

T: +27 (0)11 210 2500 Johannesburg T: +27 (0)21 526 3200 Cape Town www.businesseventsafrica.com T: +27 (0)31 579 3255 Durban

> 40 Events supplied per year

email us on info.za@gl-events.com Business Events Africa January 2020 25 www.gl-events.co.za | www.gl-events.com

A LOCAL PERSPECTIVE

Robust business interruption strategies in turbulent times Business interruption insurance is critical to keep the revenue generating ability of a business intact.

Amidst catastrophic events such as political strikes, cyber-attacks or natural disasters, business interruption scenarios are evolving rapidly, with the risk rated at #4 on the list of top 10 risks according to Aon’s Global Risk Management survey.

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usiness interruption insurance is designed to compensate the business for the financial impact of the interruption or interference as a result of the insured suffering physical damage to the insured property or other key external events, for example damage at a key customer or a supplier’s depot, or own operations that prevents the normal business operations from continuing and generating revenue,” explained Tony Webster of insurance brokerage and risk advisors, Aon South Africa.

Aon’s global risk management survey identifies three trends that are elevating the necessity for business interruption insurance: • Man-made disruptions such as political protests and labour strikes are making headlines regularly. They cripple business and government operations, as well as transportation infrastructure. As a result, organisations with operations or critical suppliers that are affected by it face a threat to the continuity of their businesses.

• More and more organisations rely on digital technology to improve operational efficiency and manage their supply chains. They are, however, becoming more vulnerable to cyberattacks which have emerged as a major cause of business interruption.

• Part from man-made disruptions, natural disasters also inflict hefty damages globally. In its 2018 annual report, Aon’s Impact Forecasting team documented 394 natural catastrophes. Of those, 42 were USD billion-dollar events. As a result, 2017 and 2018 were the costliest back-to-back years on record for economic losses (USD 653 billion) solely due to weather-related events.

“South Africa finds itself in a dynamic

situation where all three of these trends share, reputational damage, decline in are impacting businesses financially. investor confidence, or a decline in the Firstly, climate change has created share price caused by an interruption. volatile weather systems, leading to more Therefore, a fortified and robust business severe rainstorms, drought and wildfires. continuity plan will boost a company’s Secondly, emerging incidents such as resilience in the event of a business cyber-attacks and internal data breaches interruption event,” Mr Webster said. are occurring more regularly, and while these disruptions may not cause any Aon recommends the physical damage, they result in similar, following in planning a BI if not greater, financial losses. Thirdly, strategy: South Africa’s business sector is bearing • Identify risks and analyse existing the brunt of political unrest and service insurance policies; and matching those delivery strikes. The dynamic interplay with international programme solutions. of these risks is often underpinned by a • Evaluate a company’s overall risk complex supply chain that brings its own picture and the probability of risk set of risks to the table,” says Mr Webster. events actually occurring in order to This complexity often serves as a barrier calculate the amount of potential loss. when trying to determine the level of • Applying concrete measures and built-in resilience an organisation has and procedures to manage risks by attempting to design appropriate risk implementing constructive risk financing and mitigating programmes. engineering, risk financing and In some cases, existing insurance change management solutions. protections may not even meet • Control different risk measures at the business’s changing needs. every phase and put effective and “Risk managers should sustainable risk management take a much broader view on a firm footing. of risk, both traditional and In a world of growing complexity emerging ones, and address and the interrelated nature of it in a coordinated and holistic risks, no company can afford way. Being prepared enables to avoid the very real threat companies to keep operating that business interruption or at least minimise the holds to its operations. losses during natural “Continuity plans disasters, cyber or should always be terrorist attacks or ongoing works reputational crisis. of improvement While insurance and constant can cover risk mitigation. some of the Everyone in the property and business should be operational asking what the losses, it worst-case scenario cannot could be, and as make up a business, how to Tony Webster, Aon for the loss respond to it,” Mr South Africa. of market Webster concluded.

26 Business Events Africa January 2020

www.businesseventsafrica.com

EVENT GREENING FORUM

Looking ahead The Event Greening Forum in 2020 The Event Greening Forum (EGF) is ready for a busy year, and is launching a number of projects – including the two below, both of which will play a critical role in improving the sustainability standards of the South African business events industry.

1. Green event certification “The growth in interest in green event certification is indicative of how the events industry has started embracing sustainability, but the lack of recognised certification labels and specialists offering this service remains a potential constraint to growth,” says Greg McManus, the EGF Chairperson.

“The EGF is at the advanced stage of developing a framework of certification standards against which interested organisations and specialists can apply to have their own event certification labels recognised by the EGF.” The EGF started this process after developing its Minimum Standard for Sustainable Events in 2015.

However, there has been a lot more work since with regards to addressing the minimum prescribed evaluation criteria, evaluation methodologies and administrative processes involved.

It’s important to understand that the EGF will not be creating an EGF certification label, nor will it be offering certification. Rather, independent companies will certify green events

under the auspices of the EGF, with the EGF providing recognition against a prescribed technical standard in order to ensure a standardised and compatible evaluation and certification service.

2. Online training courses After much debate and planning, the EGF will be launching a range of online sustainable event management courses in the coming year. Making these learning opportunities available online will help the organisation better cater for the varying needs of different types of service providers, as well as different levels of understanding (from beginner to advanced).

An added benefit to online training is that anyone can do it from anywhere in the world – and in their available time, which is essential for those working in the events industry. A further benefit is that some courses will carry CPD points.

As for green event certification, the EGF will not create these courses. Instead it will find service providers who have developed suitable training materials, which it will then host on the platform

Free event greening training Don’t forget – the EGF is hosting free introductory event greening workshops, as part of the Meetings Africa and Africa’s Travel Indaba exhibitor briefings. These will be held in Johannesburg (17 January), Cape Town (20 January) and Durban (21 January). While the training is aimed at the exhibitors to these shows, the information is broadly relevant to anyone working in the events industry, and anyone in the industry is welcome to attend. This training is free thanks to its generous sponsorship by the South Africa National Convention Bureau. However registration is essential. Please visit eventgreening. co.za for more information.

www.businesseventsafrica.com

under the EGF banner. If this could be of interest to you, please send an email to info@eventgreening.co.za.

What are your plans for 2020?

“As the need for improved sustainability becomes increasingly clear around the globe, we hope you are looking at how you can adapt your business to these new pressures. We urge you to sign up to our monthly newsletter for the latest local event greening news and information, and to consider becoming a member of the EGF,” adds Mr McManus.

Please note that in last month’s Sustainability Trends article, Kevan Jones was named as the executive director of SAICA. It should have been of SACIA – the Southern African Communications Industries Association.

About the EGF The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry.

The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

Want to know more?

If you would like to know more about event greening, visit www. eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries.

Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za

Business Events Africa January 2020 27

SAACI NEWS

Embracing the new decade

By Glenton de Kock, chief executive officer of SAACI

Two decades into the new century, the world is indeed a different place.

I

n recent years, internationally, we have seen wide scale economic upheaval, natural disasters, political uncertainty and even terrorism. At the same time we have seen the knowledge economy coming to the fore and the Internet and technology driving most of what we do.

South Africa is certainly no exception.

We also have unique challenges, mostly related to the economy, such as unemployment and the power supply crisis.

In all of this, until last year, our tourism industry has shown significant and steady growth. But this has come to a grinding halt and our challenge in this new decade is huge.

Much has been said about the value of the business events industry to South Africa, especially over the past 20 years, as we started flexing our proverbial muscle, demonstrating that we can host some of the largest international events, perfectly and seamlessly.

But as our business events industry matures, we have come to realise that it is much more than just a form of tourism – that it is now a key component of the knowledge economy.

Business events can be a game changer in the global economy and make a difference in the lives of people.

This is what we must achieve in South Africa. To do this, it is imperative that we understand the value chain of the business events sector, so that we can identify and develop enterprise development opportunities.

In this context, youth involvement and succession planning is central.

At SAACI, as any good corporate citizen should, we are embracing these challenges head-on.

At our board’s strategic session late last year we formulated a plan to give shape to this, based on our pillars ‘learning, growth and collaboration’.

In 2020, above all, we will focus on nurturing established and building new stakeholder relationships. We need to know who does what, where synergy exists and where forces should be joined.

To understand the industry better, we will continuously research and communicate new trends in the industry.

To accurately determine the value of business events in South Africa, we will roll out a comprehensive industry study involving all relevant stakeholders.

All this, of course, will be underpinned by a fresh SAACI marketing campaign, of which our annual congress will form an integral part. I believe you will agree that this year’s congress theme, ‘Welcoming the unknown’, could not be more timely and apt.

I appeal to everyone in the business events sector – join SAACI in taking hands to embrace the new decade and to ensure that we take our rightful place in the South African economy and future.

THE ASSOCIATION FOR CONFERENCE INDUSTRY LEADERS

CONNECT SAACI unites , supports and educates the business

events industry in southern Africa by creating sustainable environment for business growth

THRIVE Join SAACI and enjoy access to an inspiring network of industry professionals, while giving your business the professional status it needs to attract the attention of business leaders.

GROW Become the business events professional you’ve always wanted to be. Access the SAACI Academy and enter a world of inspiration, connections and world-class skills development.

Visit our online community: www.saaci.org www.saacicongress.org www.saaci-academy.org

+27(0)11 880 5883 info@saaci.org Learning | Growth | collaboration

EXSA NEWS

Trending for 2020 What can we expect in creativity and design?

By Gill Gibbs, executive committee member of EXSA

Everything influences design – from visual images to concept ideas, from abstract thoughts and sketches to architecture, from life experience to personal taste, everything that we do, that we experience and everything that we are, has an influence on how our designs will be formed and presented.

O

ur industry has an array of different designers with creative, innovative and different solutions and styles. In the exhibition and events industry, everything on display will have degrees of visual, sensory and movement impact on the user. It makes perfect sense then that keeping up with trends and influences that impact user experience (UX) is key to exhibition and event success.

Peter Morville, a pioneer in the UX field with many published bestsellers, cites seven elements that describe the user experience: credible, desirable, valuable, accessible, findable, useful, and usable.

Interestingly, in 2018, the Harris Poll (market research) conducted a study of U.S. millennials and found that 78 per cent would rather spend money on a “desirable experience or event, over buying something desirable.”

Taking the above elements into context for the exhibition and events industry, the Adobe creative trends forecast for 2020 includes:

Visual trends • Age relevance: We will see visual narrative that depicts vitality and health,

from the youth-centric age 18-35 to that • Neon glow – creating dynamic enof wider aged audiences, representing ergy and seen in television series, music mature crowds as relevant figures that are videos, games, and social videos. vibrant, unique and high-energy people.

• Expressive: People becoming increasingly Design trends public with their emotions where they want • Handmade humanism – craving a natuto see more of this inclusivity of all facets ral touch, artists create ‘an emotionally of life experiences through social media. approachable style that is notable through • Standing out: Beauty is being reimagined, its simplicity and handcrafted tone.’ where authentic self-expression is prominent. • Art deco – visual elements that ap• Community: People increasingly coming peal to the nostalgic, with vintage styles together to support causes and campaigns. reworked to incorporate futuristic details whilst retaining their decorative appeal.

Motion trends • Semi-surreal – fantasy meets vibrant • Environmental documentary – brands new perspectives across all mediums will be using documentary film style where designers and artists will implement to portray the challenges and posnew tools and techniques to create the sible future due to climate change. impossible and alter our vision, inspir• Movement response – social media viding curiosity across global audiences. eos are to progress with interactive graph- • Modern gothic – a contrast between ics that respond to movement, attracting analogue and digital elements, featuring viewers and increasing engagement. the dark and dramatic with visionary fu• Liquid abstract – forms are to be turistic materials, mood lighting, industrial introduced that are natural and orinfluences, and striking typography. ganic, leading to freely-flowing shapes Wherever the trends may lead, 2020 with powerful curves, creating dywill prove to be an interesting and creanamic and fluid compositions. tive start to the new decade.

E: info@exsa.co.za T: +27 10 300 7907 www.exsa.co.za

AAXO NEWS

Education and training are at the core of AAXO’s focus for 2020

By Projeni Pather, chairperson of AAXO

In a rapidly shifting business environment, AAXO believes that our members need to be ahead of the game to deliver exceptional service, innovative platforms and organisational excellence.

A

s part of our mission to invest in our members, we are proud to deliver two new programmes that will enhance our contribution to training and development for the industry, the IAEE Certified in Exhibition Management (CEM) programme and the AAXO Education Masterclasses. These courses are valuable to both supplier and organiser employees who are keen on uplifting their professional development.

Our global partnership with the International Association of Exhibition and Events (IAEE) allows us the opportunity to raise the professional standards of our workforce with internationally accredited skills and earn the status of CEM. There are over 3 000 active CEM’s around the world that have earned this premier mark of professional accomplishment in exhibitions and events. The CEM programme is made up of a comprehensive curriculum, which is composed of 8 modules that are essential for exhibition and events management.

• Strategic planning and management

• Finance, budgeting and contracts • Exhibition and event sales • Event marketing • Event operations • Conference and meeting management • Consumer show management • Security, risk and crisis management In addition to CEM, our AAXO Masterclass Programme, which is a series of courses for mid- to senior-level professionals will provide attendees with an active tool kit filled with essential information and strategies to manage any challenge in the exhibition and event space. These short courses, in the form of half-day sessions, allow for an open exchange of ideas to discover solutions that guide new strategies and policies.

• March – Legally speaking: Understand your legal rights and obligation when it comes to POPIA, Intellectual Property, Trademarks and Competition Law. • May – Sponsorship management: Tackle the challenges of corporate sponsorship by developing best

practices in sponsorship execution.

• July – Social media for event marketing: Learn the art of effectively managing your social media strategy to attract delegates/visitors to your event.

• September – Mediabuying and new media: Learn to analyse the data offered by media houses to enable you to buy the most effective platforms for event marketing.

• November – Leadership and management: Learn to tap into your brain using neuroscience methodologies to create permanent change so you can create team synergy.

All courses are open to anyone who is keen on developing their skills in the exhibition and events space. Due to the popularity of the classes, registration will be allocated on a first-come, first-served basis. Please note that AAXO members will receive a preferential registration fee.

For more information contact Molebogeng Masote on mole@aaxo.co.za.

aaxo@aaxo.co.za | www.aaxo.co.za | 011 465 8955

SITE NEWS

SITE Southern Africa chapter goes continental SITE (Society of Incentive Travel Excellence) Southern Africa chapter has been rebranded to Site Africa, the decision was made at the Site International Board of Directors member meeting held at IMEX America in Las Vegas at the end of 2019. The motivation to rebrand was put forward by the SITE Southern Africa chapter.

S

ITE is based in Chicago and is the only fully-international association that has a specific focus on incentive travel. It has more than 2 300 members in 90 countries with 30 chapters worldwide. By rebranding to SITE Africa, it no longer excludes current and potential members from other African countries. Key objectives for this critical change include the following:

• Inclusion for all other African companies involved in the MICE travel sector to become part of the international SITE family.

• C reating better access to education, including workshops, networking events and certification programs. (CIS & CITP).

• P roviding international support and mentorship for developing companies.

• C reating a platform for learning across borders and cultures, providing opportunities for inter-action to facilitate skills and experience transfer.

• L ocal, regional and international networking opportunities.

• Growth by collaboration.

• M eetings Africa participation on the SITE Pavilion, with access to more than 140 qualified international buyers.

What we’re all about: motivational experiences Why we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

SITE NEWS

• Finding and developing leadership in the region with the view of appointing future board members.

• Create regional steering committees to assist with regional SITE events.

• Identify needs and assist with the development of incentive travel experiences and product in various regions, as required.

• Youth development programmes, including possible attendance of the Young Leadership conference in Las Vegas in 2020.

• Access to Developing Membership for 2020 – great discount off regular membership fees.

Tes Proos, president of the new SITE Africa chapter, said the news was very well received and SITE Africa is positive that renewed energy will follow which may forge cross-border relationships around the continent which will bring about better understanding of the business events traveller demands and collaboration among countries to enhance their experience.

Ms Proos stated that SITE has already engaged with leaders in key African regions and have identified highly motivated personalities who are keen to take incentive travel to the next level. “It is a long-term project and we are super-excited by the enthusiasm we have experienced from players around the continent.”

“In addition, succession planning is key. We need to identify young leaders within our communities to ensure they receive the best mentorship and exposure possible to lead the way into the future of incentive travel,” she said.

We would like all destination management companies, tour operators and PCO’s across Africa to join as SITE Africa members.

The good news is that new African members may join as a developing

member at a hugely discounted rate of $200 (plus a once-off joining fee of $50). This membership is valid for two years and runs from January through to December.”

See the benefits of joining at https://www. siteglobal.com/page/join. This page will also take you to the online membership application, where the entire application and payment may be done online. There is also an option to request an invoice for those who would prefer to do a bank transfer.

Breakfast at Lake Elmenteita, Kenya.

ADVERTISERS’ INDEX

January 2020 Vol 40 No 1 ADVERTISER

PAGE

EMAIL

WEBSITE

AAXO

30

aaxo@aaxo.co.za

www.aaxo.co.za

EXSA

29

exsa@exsa.co.za

www.exsa.co.za

Fancourt

16-17

reservations@fancourt.co.za

www.fancourt.co.za

GL Events

24-25

info.za@gl-events.com

www.gl-events.co.za | www.gl-events.com

Hostex

inserts

shalanev@specialised.com

www.hostex.co.za

Indaba Hotel

OFC, 6-8

indaba@indabahotel.co.za

www.indabahotel.co.za

MJunxion

4

yolande@mjunxion.co.za

www.mjunxion.co.za

Plaslope

33

plaslope@plaslope.com

www.plaslope.com

SAACI

28

info@saaci.org

www.saaci.org

SITE

31

info@sitesouthernafrica.com

www.sitesouthernafrica.com

South Africa National Convention Bureau

9-12

convention@southafrica.net

www.businessevents.southafrica.net

Umthunzi Hotel

18-19

reservations@umthunzi.co.za

www.umthunzi.co.za

32 Business Events Africa January 2020

www.businesseventsafrica.com

CALENDAR

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to editorial@businesseventsafrica.com Tel: +44 (0)20 82712120 www.africa.wtm.com

LOCAL: 2020 31 JANUARY 2020 3rd Annual AAXO ROAR Awards Venue: Gallagher Convention Centre www.facebook.com/ events/1020534915005398/ 24-26 FEBRUARY 2020 Meetings Africa Venue: Sandton Convention Centre, Johannesburg Tel: +27 11 895 3000 Email: convention@southafrica.net www.meetingsafrica.co.za 1-3 MARCH 2020 Hostex 2020: Africa’s Food, Drink & Hospitality Trade Expo Venue: Sandton Convention Centre Organiser: Specialised Exhibitions Montgomery Tel: +27 (0)11 835 1565 www.hostex.co.za 2-4 APRIL 2020 ILTM Africa Venue: Moyo, Kirstenbosch National Botanical Garden, Rhodes Dr, Newlands, Tel: +44 (0)20 82712129 Email: iltm.helpline@reedexpo.co.uk www.iltm.com/africa/ 6 APRIL 2020 World Travel Market Africa Venue: Cape Town International Convention Centre

Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.thepromoproductexpo.co.za

6 APRIL 2020 ibtm AFRICA Venue: Cape Town International Convention Centre Tel: +44 (0)20 8271 2180 www.ibtmafrica.com

INTERNATIONAL: 2020

7-8 APRIL 2020 African Tourism Investment Summit (ATIS) Venue: Cape Town International Convention Centre Tel: +27(0)11 549 8300 Email: megan.oberholzer@ reedexpoafrica.co.za https://africa.wtm.com/en/ Sessions/76207/African-TourismInvestment-Summit-Registration 11 MAY 2020 Africa’s Travel Indaba Bonday Venue: Durban ICC, Durban, South Africa Tel: +27 (0)11 476 5104 Email: exhibitor@indaba-southafrica.co.za www.indaba-southafrica.co.za 12-14 MAY 2020 Africa’s Travel Indaba Venue: Durban ICC, Durban, South Africa Tel: +27 (0)11 476 5104 Email: exhibitor@indaba-southafrica.co.za www.indaba-southafrica.co.za 21-22 JULY 2020 The Promo Product Expo Venue: Sandton Convention Centre,

22-24 JANUARY 2020 ACE of M.I.C.E. Exhibition by Turkish Airlines Venue: Istanbul, Turkey Tel: +31 20 342 0232 https://ameistanbul.com 24-27 JANUARY SITE Global Conference Venue: Vancouver, Canada www.siteglobal.com/page/site-globalconference 18-26 MARCH 2020 Eventex Awards and Creative Week Online ceremony Email: hey@eventex.co www.eventex.co 19-22 APRIL 2020 World Travel Market Dubai Venue: Dubai World Trade Centre Tel: +44 (0)20 8271 2158 www. arabiantravelmarket.wtm.com 15-17 SEPTEMBER 2020 IMEX AMERICA Venue: Sands Expo, Las Vegas, USA Tel: +44 1273 227311 www.imexamerica.com

CHERYL TEL: MUHLENBERG +27 11 452 1115 TEL: 11 452 1115 FAX: +27+27 11 452 3609 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com EMAIL: plaslope@plaslope.com

TAMPER EVIDENT SECURITY BAGS

• Debasafe® Tamper Evident Security Bags are used whenever tamper-evident movement is critical.

• We manufacture to order and assist in tailor-made solutions to suit your security needs.

• A comprehensive range of security features are standard on the bags and additional features can be added.

• The sealing strip is used for exacting demands with a heat indicator displaying attempts to tamper.

• Tampering by means of cold, heat, solvents, liquids & manipulation is clearly visible.

• Bags can be customised according to customer’s requirements with exclusive numbering & bar-coding.

• Bags are manufactured in either transparent or opaque LDPE film, in various grades to meet specific requirements.

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The bags are used for the safe movement of: • Government Departments • Foreign Exchange • Confidential Documents (Examinations, Elections, Passports, Visas etc.)

• High Value Items (Diamonds, Precious Metals, Forensic Evidence, Cellphones, Computer Equipment) • Cash (Banks & Cash-in-Transit companies)

Business Events Africa January 2020 33

DIRECTORY

ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

aaxo 46 Waterford Office Park Waterford Drive Fourways Johannesburg t: +27 (0)11 465 8955 e: aaxo@aaxo.co.za Association coordinator: Molebegeng Masote Chairperson: Projeni Pather Exposure Marketing Vice-chairperson: Phetogo Kubheka Synergy Business Events Treasurer: Mark Anderson Specialised Exhibitions Montgomery Board members: Chanelle Hingston, Spintelligent Devi Paulson-Abbott, DMG Events Dee Reuvers, SA Confex Leatitia van Straten, Reed Exhibitions COUNCIL OF EVENTS PROFESSIONALS AFRICA

EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERN AFRICA

EXSA OFFICE www.exsa.co.za Chairperson: Doug Rix t: +27 (0)82 579 7071 e: dougrix@wol.co.za Vice-chairperson: Gill Gibbs t: +27 (0) 83 260 8035 e: gill@blu3.co.za Treasurer: Moses Nefale t: +27 (0)79 882 8616 e: moses@scandisplay.co.za Association manager: Lee-Ann Alder t: +27 (0)82 550 0349 e: info@exsa.co.za Board members Chad Botha t: +27 (0)61 497 2945 e: chad@inspirefurniture.co.za Adele Hartdegen t: +27 (0)82 464 8702 e: adele.hartdegen@gl-events.com Gabi Babinszky t: +27 (0)64 655 3323 e: gabi@brandexpro.co.za Cara Nortman t: +27 (0)79 254 9572 e: cara@ssqdesign.co.za Kerry Brannigan t: +27 (0)72 265 6600 e: kerry@brilliant-branding.co.za

Secretariat Office Melanie Sillince e: melanie@cepa.co.za t: +27 (0)83 653 2480 +27 (0)11 462 4014 www.cepa.co.za EXCO Chairperson: Glenn van Eck Magnetic Storm e: glenn@cepa.co.za

Mike Mira t: +27 (0)83 445 2261 e: mike@efam.co.za Gary Van der Watt t: +27 (0)76 339 5320 e: gary@resourcedesign.co.za INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION

EVENT GREENING FORUM

ICCA African Chapter Chairperson: Lindiwe Rakharebe, Durban International Convention Centre t: +27 (0)31 360 1000 e: LindiweR@icc.co.za Deputy chairperson: Nana Gecaga Kenyatta International Convention Centre t: +254 20 326 1000 e: md@kicc.co.ke

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 e: info@eventgreening.co.za www.eventgreening.co.za Chairperson: Greg McManus Vice-chairperson: Neo Mohlatlole

Learning | Growth | collaboration BOARD OF DIRECTORS Chairperson: Kim Roberts Mise-en-place Solutions e: info@mise-en-placesolutions.com c: +27 (0)82 652 2008 Vice-chairperson: Jaques Fouche Formative e: jaques@formative.co.za c: +27 (0)60 993 7542 Treasurer: Glenn van Eck Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616 Public officer: Denise Kemp Eastern Sun Events e: denise@esternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Glenton De Kock e: ceo@saaci.org c: +27 (0)82 575 7565 DIRECTORS EC chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 KZN chairperson: Tracey Delport The Hospitality Experience e: tracey@thehospitality experience.co.za c: +27 (0)83 293 5190 JHB chairperson: Lorin Bowen Lorin Bowen Business Events e: lorin@lorinbowen.co.za c: + 27 (0)82 433 8687 WC acting chairperson: Angela Lorimer Century City Conference Centre e: angela.l@ccconferencecentre.co.za t: +27 (0)21 809 1101

Vice-chairperson: Gift Luthuli Gintan Luthuli Associates e: gift@cepa.co.za Treasurer: Sue Gannon EXSA Academy e: sue@cepa.co.za

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org. www.iccaworld.com/dbs/ africanchapter www.iccaworld.com

34 Business Events Africa January 2020

Tshwane chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: + 27 (0)82 924 9046 Co-opted youth: Minister Kganyago CSIR MKganyago@csir.co.za c: +27 (0)79 513 8708 Venue rep: Michelle Bingham Sandton Convention Centre e: Michelle.Bingham@tsogosun.com c: +27 (0)82 339 0342 EASTERN CAPE Branch chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 Branch vice-chairperson: David Limbert Magnetic Storm

e: david@magnetic.co.za c: +27 (0)82 9064 198 Branch treasurer: Alistair Stead Scan Display e: alastair@scandisplay.africa c: +27 (0)73 236 6618 COMMITTEE: Learning: Caroline Morgan EXBO e: caro@exbo.co.za c: +27 (0)82 553 6185 Communication: Gill Dickie Bidvest Car Rental e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619 Networking: Melissa Palmer B & E Conference Centre e: melissa@becbc.co.za c: +27 (0)82 437 7600 Networking: Oumi El-Kindly Demi Guard e: oumi@demiguard.co.za Networking: Wanda Fourie Eastern Sun Events e: registration@easternsun.co.za Branch coordinator: Hayley Pretorius e: ec.za@saaci.org c: +27 (0)79 507 3607 c: +27 (0)62 758 7933 JOHANNESBURG Branch chairperson: Lorin Bowen Lorin Bowen Business Events c: +27 (0)82 433 8687 e: lorin@lorinbowen.co.za Branch vice-chairperson: Michelle Bingham Sandton Convention Centre c: +27 (0)82 339 0342 e: michelle.bingham@tsogosun.com Branch treasurer: Manuela Gomes Cullinan Holding c: +27 (0)81 359 6558 e: manuela@ikapacoaches.co.za COMMITTEE: Aidan Koen Ogada Group c: +27 (0)82 561 3188 e: aidan@ogada.co.za Brad Montgomery Ultimate Data Sciences c: +27 (0)72 800 5857 e: brad@ultimatedata.co.za Brendan Vogt Guvon Hotels & Spas c: +27 (0)83 709 0480 e: brendan@guvon.co.za Carmen Rudd Synergy Business Events c: +27 (0)82 707 3977 e: carmen@synergybe.co.za Chad Botha Inspire Furniture Rentals c: +27 (0)87 470 0670 e: chad@inspirefurniture.co.za John Arvanitakis Chatr’ Experiences c: +27 (0)83 415 2774 e: john@chatr.co.za Minister Kganyago CSIR c: +27 (0)79 513 8708 e: mkganyago@csir.co.za

www.businesseventsafrica.com

DIRECTORY Rendani Khorommbi Joburg Tourism c: +27 (0)82 773 2999 e: rendanik@joburgtourism.com Ruth Baldwin Contact Publications c: +27 (0)72 897 6752 e: ruth@businesseventsafrica.com Branch coordinator: Angelique Smith c: +27 (0)60 970 7653 e: Jhb.za@saaci.org TSHWANE Branch chairperson: Leon Pheiffer EPH & Monte de Dios e: leon@ephproductions.co.za; e: leon@montededios.co.za c: +27 (0)82 924 9046 Branch vice-chairperson: Corné Engelbrecht Savetcon e: corne@savetcon.co.za c: +27 (0)82 925 9241 Branch treasurer: Refilwe Nchebisang CSIR ICC e: rnchebisang@csir.co.za c: +27 (0)12 841 3770 COMMITTEE: Melanie Pretorius Hospitality Zone e: melanie.pretorius@mweb.co.za c: +27 (0)82 410 1202 Herkie du Preez Event Wizards e: herkie@eventwizards.co.za c: +27 (0)82 839 3489 Branch coordinator: Heather Heskes SAACI e: tsh.za@saaci.org c: +27 (0)76 321 6111 KWAZULU-NATAL Branch chairperson: Tracey Delport The Hospitality Experience e: tracey@thehospitality experience.co.za c:+27 (0)83 293 5190 Branch vice-chairperson: Tarannum Banatwalla Jellyfish Catering & Event Management e: tarannum@jellyfishcatering.co.za c: +27 (0)83 254 9462

WESTERN CAPE Acting branch chairperson: Angela Lorimer Century City Conference Centre e: angela.l@ccconferencecentre.co.za t: +27 (0)21 809 1101 Branch treasurer: Thiru Naidoo Wesgro e: thiru@wesgro.co.za t: +27 (0)21 487 8600 COMMITTEE: Jaques Fouche Formative e: jaques@formative.co.za c: +27 (0)60 993 7542 Esmare Steinhofel, ICCA e: esmare.s@iccaworld.org c: +27 (0)84 056 5544 Esti Venske, CPUT e: venskee@cput.ac.z t: +27 (0)21 460 3518 Cindy Buser, Mirchee e: cindy@mirchee.co.za c: +27 (0)21 705 7338 Zimkitha Bavuma, CPUT e: zim@live.co.za Zandri Swartz Century City Convention Centre e: zandri.s@ccconferencecentre.co.za c: +27 (0)21 204 8000 Andrew Gibson Magnetic Storm e: andrew@magnetic.co.za t: 0860 111 625 Adele Martiz CTICC e: adele@cticc.co.za t: +27 (0)21 410 5000 Ansu Colditz XL Millennium e: ansuc@millenniumtravel.co.za c: +27 (0)82 457 8071 Alex Wrottesley Into Africa e: alex@intoafrica.co.za t: +27 (0)21 430 2060 Branch coordinator: Lara van Zyl e: wc.za@saaci.org c: +27 (0)82 223 4684

Branch treasurer: Kim Jackson Greyville Convention Centre e: kimj@goldcircle.co.za c: +27 (0)82 378 2264

SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE

COMMITTEE: Vicki Hooper Venues for Conferences in Africa e: vicki@venues.co.za c: +27 (0)83 256 8120 Mabuyi Mosia Ikhono Communications cc e: mabuyi@ikhono.co.za c: +27 (0)71 117 7509 Irene Vallihu Durban International Convention Centre e: IreneV@icc.co.za c: +27 (0)79 692 4604 Branch coordinator: Kerry Potgieter c: +27 (0)84 777 3452 e: kzn.za@saaci.org

www.businesseventsafrica.com

President: Tes Proos e: tes@crystalevents.co.za c: +27 (0) 84 682 7676 International board member: Daryl Keywood e: daryl@walthers.co.za c: +27 (0)82 904 4967 Treasurer: Peter-John Mitrovich e: peter-john.mitrovich@ grosvenortours.com c: +27 (0)82 318 1889

Board member at large: Rick Taylor

Executive director: Kevan Jones

East Africa (Rwanda): Chris Munyao

SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za

North Africa: George Fawzi North Africa support: Brad Glen Young Leadership: Clinton Els Secretariat & Events: Gauteng: Clare Neall c: +27 76 898 0420 e: clare@eventstuff.co.za Western Cape: Mariaan Burger e: info@sitesouthernafrica.com c: +27 (0)82 557 8041 OTHER ASSOCIATIONS OF INTEREST ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za www.abta.co.za Founder: Monique Swart ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za Office manager: Barbara Viljoen FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 t: +27 (0)12 771 5568 c: + 27 (0)82 552 9862 e: ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za www.saboa.co.za SACIA – Southern African Communications Industries Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za

SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za | www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 e: comms@tbcsa.travel www.tbcsa.travel | www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 e: secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com

Business Events Africa January 2020 35

THE LAST WORD

Africa: Business events outlook towards 2020

By Rick Taylor, Business Tourism Company

Africa is 30.2 million km2 in size and home to 15 per cent of the world’s population, an estimated 1.2 billion people in 2019. Sub-Saharan Africa is the youngest region in the world with a median age of 19.5 compared to 38 in the US, 43 in the EU and 47 in Japan. It is estimated that 20 million young people will be joining the workforce every year for the next three decades (Africa Center for Economic Transformation).

A

gainst the aspirations of the African Union’s Agenda 2063 (a plan for transformation that aims for a peaceful, integrated and prosperous continent by 2063), Africa’s tourism competitiveness is increasing as destinations scale up their development agendas specifically into the business events sector.

Africa is under-performing in world business events arrivals, recording only three per cent of international association meetings in 2018, and six per cent of international organisation and association meetings according to ICCA and UIA respectively. This is supported by Events Industry Council

that records only 5.3 per cent of global business events participants and 2.2 per cent of global direct spend in Africa in 2017 (according to Global Economic Significance of Business Events – EIC and Oxford Economics 2018.)

Liberalising air transport and further relaxation of visa rules, easier currency convertibility, Afro-optimism and business events infrastructure development outside of South Africa is mushrooming. Worldclass convention centres and global branded hotels with meeting capabilities are fast appearing on skylines in Kampala, Nairobi, Kigali, Addis Ababa and beyond.

Africa’s middle class is expanding most rapidly which is drawing interest from

What is the Business Tourism Company?

The Business Tourism Company is an international African-based consultancy. Rick Taylor is the strategic architect of five Convention Bureaus’ in Africa and more than 70 diverse tourism projects across South Africa, Namibia, Rwanda, Tanzania, Ethiopia, Uganda, Cameroon, Zambia, Togo and the Middle East – among others internationally. Colette Taylor brings technical skills in marketing, event organisation and product development to TBTC.

36 Business Events Africa January 2020

manufacturers of consumer goods where a strong buyer and seller market is a key demand driver for exhibitions.

What has been missing in Africa is a comprehension of the technicalities required by convention bureaus as brokers of innovation to deliver the economic value and institutional legacies of business events. Our top trend for 2020 is the rise of East Africa as the next market-ready region for meetings, incentives, conferences, events and exhibitions (MICE). Kigali was ranked the #2 city in Africa by ICCA 2018, Uganda launched its National Convention Bureau in 2018 whilst Kenya, and Ethiopia are ones to watch in 2020 as they formalise their MICE strategies and scale up their National Convention Bureaus. On the back of the growth in convention bureaus, above average demand for meetings and events in Africa will grow.

As an industry, the focus is on the economic, social and environmental legacy benefits of business events. This must be extended to include enhancing skills development in Africa’s bright young graduates. Knowledge must be purposefully dispersed to ensure that the business events sector helps meet the future professional development aspirations of our youth. Global meeting and incentive buyers must be encouraged through harder working messaging to step outside their comfort zones and explore new experiences awaiting their delegates in Africa.

If there is one thing we are sure about; it is that Africa can achieve the future it aspires to. Let’s shine the light on Africa as the best choice for that next meeting … together driving social change, creating a lasting legacy and growing job opportunities for our talented future leaders. www.businesseventsafrica.com

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businesseventsafrica.com Business Events Africa has been the voice of the business events industry in southern Africa for the past 39 years. This trusted source of information keeps readers up-to-date with the most relevant news, trends, interviews, destination features, venue showcases and local association news and resources. Business Events Africa is also known for having the most comprehensive directory of venues, service providers, speakers and conference organisers in Africa.

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