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Voice of the Business Events Industry in Africa

Vol 38 No 2 February 2018

A hospitality hub, without rival

Business Events Africa: Serving the business events industry for 38 years


Special features

vents www.businesse

Voice of the


nts Industry

Business Eve

in Africa

Vol 38 No 2


February 2018

hub, A hospitalityrival without

About the cover Birchwood: An awardwinning hospitality hub that is without rival Since inception, Birchwood Hotel & OR Tambo Conference Centre’s objective has always been to provide an unrivalled variety of facilities – creating a unique, one-stopshop environment in a convenient location for business and leisure travellers alike.

Regular features 3 Editor’s comment 4 News 13 Personality profile 14 Local perspective 16 Executive chef 27 Incentive idea 28 Venue news 29 SAACI news 30 AAXO news 31 EXSA news 32 Site news 33 Calendar 34 Directory 36 Tribute 36 Index of advertisers

10 SPOTLIGHT ON TSHWANE The City of Tshwane is a treasure trove of hidden tourist delights which appeal to not only the leisure traveller, but the business tourist too. This month, Business Events Africa takes a look at the first TTA Tourism Showcase & Symposium event hosted by the CSIR ICC and Tshwane Tourism Association. We also profile the Arcadia Hotel, which has been a front runner of Pretoria’s hotel industry for over 41 years. 18 SPOTLIGHT ON ULTIMATE DATA SCIENCES With 10 years’ experience, Ultimate offers expert tech solutions specifically tailored to the events industry. This month, Ultimate Data Services celebrates its 10th birthday, and Business Events Africa takes a look at how the company is able to provide uniquely personalised tech services for events. 20 PARADISE ORGANISED ON THE KWAZULU-NATAL SOUTH COAST Ever wished to host your groups in a coastal paradise rather than in an urban concrete jungle? The KwaZulu-Natal South Coast offers an untapped, exceptionally affordable and convenient business and incentive destination that is fresh and inspiring.


The authority on meetings, exhibitions, special events and incentives management

Editor’s comment

Change is coming

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)


South African National Convention Bureau

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610

Credit: Hein Liebetrau

he world is forever changing; our country is on the brink of change following President Jacob Zuma’s resignation. For the first time in a long time I am feeling extremely positive about the future of our country We have had a tough few years but things are definitely looking up, barring the water shortage situation in the Western Cape. The one good thing is that it has made us, South Africans, a lot more aware of how precious water is and many of us have started our own water saving initiatives. The fact is this isn’t just a Western Cape issue – it really is a countrywide issue that needs to be prioritised. In this edition, the Event Greening Forum offers some useful watersaving tips. This definitely ties into the sustainability theme that a few years ago was seen to be a fad. How wrong we were. I must admit I was definitely one of the critics, but over the last few years have changed my views on sustainability. I think in many ways, my children have opened up my eyes to the need for sustainability in terms of our environment and future. Climate change is real – the drought in the Western Cape is definitely a wake-up call. Like sustainability, business events’ impact on a destination is extensive. More than many realise. The far-reaching impact of business events on a destination is still in many ways unknown. When I was asked by the South Africa National Convention Bureau to explore the idea ‘beyond tourism’ in relation to the business events impact, I was first met with much confusion as this wasn’t something many local industry players are aware of, until I started explaining to them what I had discovered. It is definitely a term

that is used more openly on the business events global arena. Many international destinations have delved into this term through research and case studies. In this edition, we are running a supplement which will give you a good general view of what ‘beyond tourism’ is. Business Events Africa will in the next two issues explore this issue even further – starting with a case study on a particular international congress that has taken place on our shores. Meetings Africa 2018 is upon us, as always it remains my favourite local business events showcase. I am looking forward to catching up with all my industry colleagues and friends and meeting new colleagues over the three days. I have no doubt it will be a huge success. 2018 has certainly started on a high; change and all.



HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 PUBLISHER: Godfrey King MANAGING DIRECTOR: Malcolm King EDITOR: Irene Costa PRODUCTION & DESIGN EDITOR: Hayley Mendelow DISTRIBUTION MANAGER: Jackie Goosen SALES REPRESENTATIVES: Pierre Grobler | +27 (0)82 900 4026 Colleen McCann | +27 (0)72 148 1657 Marshane Jesseman | +27 (0)76 396 9654 PUBLICATION DETAILS: Volume 38 No 2 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June. Printed by

, a division of Novus Holdings

52 Mahogany Road, Westmead ANNUAL SUBSCRIPTION RATE: R680 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department.

publishers of Business Events Africa, is a member of:


Business Events Africa, in collaboration with the South Africa National Convention Bureau, will delve into the meaning of ‘beyond tourism’ over a series of three issues. In these supplements we seek to measure not just the immediate tourism benefits of business events, but the longer-lasting social legacies as well.

Integrity | Intelligence | Innovation | Sustainability

Official journal of the Exhibition & Event Association of Southern Africa

Official media partner

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence


Business Events Africa


MEETINGS AFRICA 2018 to highlight the importance of shared economies At a recent media roundtable held at the South African Tourism’s offices in Sandton, chief convention bureau officer at South African Tourism Amanda Kotze-Nhlapo reinforced the importance of the business events industry to the continent’s economy.


egarded as Africa’s premier business events trade show, Meetings Africa 2018 will take place at the Sandton Convention Centre from 26 February to 28 February 2018. Meetings Africa gives exhibitors in the business events industry opportunities to network with key decision-makers, as well as a platform to showcase their products and services to hundreds of global buyers and event planners. This year’s Meetings Africa theme is ‘Shared Economies’.  “The theme is a critical component of the work that our industry, does which of course is way beyond tourism. While Meetings Africa has shown its commitment to sustainability by introducing the use

of low cost energy, eco-friendly material, recycled paper and being carbon footprint conscious, the goal this year is to expand the overall conversation and focus on how collaboration help us find innovative solutions to bettering the lives of our people,” Ms Kotze-Nhlapo said. Meetings Africa builds on years of success, and will once again be attended by the best of local and international industry minds ready to network and share valuable insights on global trends.

The first day of Meetings Africa, Monday 26 February 2018, known as BONDay (Business Opportunities Networking Day), is exclusively designed to add value to exhibitors, and will feature a combination of industry experts and speakers who will engage with them on trends and topics affecting the business events industry.  On Tuesday, 27 February, Tourism Minister Tokozile Xasa, will officially open the show, setting the tone for what Meetings Africa 2018 hopes to achieve. This will be followed by panel discussions titled Business Talks, where South African Tourism chief executive officer, Sisa Ntshona, will be joined by industry experts to discuss the various forms of shared economies and their effects on business events.  Meetings Africa 2018 will also showcase 15 small and medium enterprises. This will illustrate how the industry continues to grow and contribute enormously to the tourism sector’s development – through the generation of income, employment and investment. South African Tourism through the South Africa National Convention Bureau has already secured more than 170 bids for the next five years with a total economic impact estimated at R3 billion.

DURBAN ICC: new role for Scott Langley The Durban International Convention Centre (Durban ICC) is pleased to announce the promotion of Scott Langley to the role of marketing, sales and events director.


r Langley brings a wealth of industry knowledge to the role, having previously worked in Cape Town, Gauteng and the Eastern Cape in various tourism marketing roles. He joined the Durban ICC in October 2012, and during the past five years has served in the positions of marketing and sales manager as well as corporate affairs manager.

Commenting on the appointment, Lindiwe Rakharebe, Durban ICC chief executive officer, said: “I am delighted that Scott has been appointed to this position. He has a fresh approach to the department and will play a vital role in identifying new opportunities for the company and elevating the brand profile of the Durban ICC. “Following a broad search, I know we have found the right person for the role and it is also encouraging that we get to promote from within our organisation thanks to our succession planning programme.” Mr Langley said: “I am thrilled about the new role. I am passionate about the Durban ICC and the incredible socioeconomic impact it has on the city and country. The centre has built a proud

4 Business Events Africa February 2018

Scott Langley, Durban ICC’s newly appointed marketing and sales director.

reputation of attracting high-profile international events to the country over the past twenty years. This is a terrific opportunity to build on that eminent foundation as well as re-invent ourselves in the way we do business both nationally internationally.”





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Cover story | Birchwood Hotel & OR Tambo Conference Centre


An award-winning hospitality hub Since inception, Birchwood Hotel & OR Tambo Conference Centre’s objective has always been to provide an unrivalled variety of facilities – creating a unique, one-stop-shop environment in a convenient location for business and leisure travellers alike.


ow, almost two decades since the first brick was laid, this vision has not only become a reality, but Birchwood continues to upgrade and improve the existing, award-winning phenomenon which is now, arguably, the biggest hotel and conference centre in Southern Africa.

A NEW CONCEPT IN CONFERENCING Staying true to creating the unique and extraordinary, Birchwood will soon officially open a semi-outdoor environment unseen anywhere else in the city and adjacent to the already successful, and popular, Phomolong Restaurant situated within the manicured lawns at Birchwood. Khululeka (meaning “feel free” in isiZulu) speaks both to the tranquil and homely environment available at Birchwood whether conferencing, attending an event or staying in one of the many accommodation rooms, as well as links closely to the brand ethos and slogan of relax, do business as featured in Birchwood’s logo. Further, it is a paradigm shift for multiday conferences or events as one can dine in a different venue, with a completely unique atmosphere every night during time spent at Birchwood. No longer are you forced to be in the same dinner venue with a slightly varied menu – but are subject to a memorable night, every night. Khululeka will feature an assortment of venues ranging from a circular structure reminiscent of a South African bonfire and braai, as well as an upgraded boma area and scenic decking – all intertwined within

“You truly will not find anything of the sort this side of Johannesburg. The goal was always to provide a natural setting where one can feel relaxed, even in a working environment.” stone-fountains, picturesque gardens and a lake built in the heart of it all. Greg Hoffmann, marketing manager, said: “You truly will not find anything of the sort this side of Johannesburg. The goal was always to provide a natural setting where one can feel relaxed, even in a working environment.” This addition to the already vast Birchwood product offering, is over and above numerous upgrades made to existing features.

VALUSTAY @ BIRCHWOOD In late 2017, Birchwood’s budget offering, ValuStay @ Birchwood was completely revamped. These 96 accommodation rooms are located in the heart of the

6 Business Events Africa February 2018

property, close to the Main Reception and a coffee-lover’s dream, The BC Café – named after Birchwood’s late founder, Brian Clarence. ValuStay guests still have access to the on-site leisure facilities such as the Mangwanani Boutique Spa, pool, gym and dining options – and don’t forget the free WiFi. Each room has been completely renovated and changed to suit a more modern feel, with just about every facility in the room replaced with new products. “ValuStay @ Birchwood is designed to exceed all expectations, not budget,” said Hoffmann. These rooms provide an alternative to Birchwood’s award-winning Silverbirch product.

Cover story | Birchwood Hotel & OR Tambo Conference Centre

that is without rival SILVERBIRCH @ BIRCHWOOD Silverbirch @ Birchwood is tailor-made for individual business travellers, and the modern-day corporate who is looking for something upmarket, far from bustling conferences or events. Silverbirch is built to provide your finest business stay. Silverbirch has 235 accommodation rooms which are secluded in an accesscontrolled area which is home to smaller, more intimate conference venues as well as Silverbirch’s own breakfast and lunch venue, The Petit Restaurant, and an upscale eatery and steakhouse The Grill at OneTwenty – a must for any carnivore with only the finest cuts and healthy ingredients. Silverbirch @ Birchwood has proven to be incredibly popular among corporate companies and event organisers as it provides a business stay unlike any other, within Birchwood’s renowned and beautiful gardens. Silverbirch guests have the exclusive benefits of an express check-in facility and dedicated porter service ensuring a swift and efficient journey from arrival to accommodation room – after using Birchwood’s waiting lounge at OR Tambo and complimentary shuttle service.

ACCOLADES 2017 was an immensely successful year for Birchwood, winning numerous awards for both existing products and the new additions too. • Silverbirch @ Birchwood was awarded a Certificate of Excellence from global brand, TripAdvisor • Birchwood’s conferencing and event facilities were voted as both the “best conference venue” and “best event venue” in the annual Best of Ekurhuleni Readers’ Choice Awards.

• The highlight of these accolades was winning both a provincial and national Lilizela Tourism Award for the conferencing and event products available at Birchwood.


“It is always fantastic to receive awards that were based on guest and public reviews,” said general manager, Bradley Partridge. “It encourages us to continue providing the award-winning standard that our patrons have come to enjoy”.

Business Events Africa February 2018 7

Cover story | Birchwood Hotel & OR Tambo Conference Centre

Birchwood is now, more than ever, a hospitality hub offering everything you would need or want, regardless of your requirements. EVERYTHING YOU NEED Birchwood now truly offers a selection and variety of facilities and products that is unheard of and unrivalled, and has the ability to accommodate almost any requirement, whether that is a two-seater boardroom meeting all the way through to a 3 000-person delegation in their Terminal venue – and everything inbetween. Offering over 60 venues on the property and a total of 665 accommodation rooms, in addition to the on-site Mangwanani Boutique Spa, pool, gym and proximity to OR Tambo with a free shuttle service and airport waitinglounge, one will struggle to find a reason for go elsewhere. “Extensive measures have been taken to ensure that every staff member has a smile on their face and a neversay-no attitude which is evident in the many comments on the various review platforms, and awards-received,” Mr Partridge said. It never stops at Birchwood, with

events never in short-supply. On 22 April of this year, Birchwood will host the 8th iteration of their annual half-marathon which will see 4 000 runners – both professional and recreational – hit the streets for a route that has become a permanent feature on every runner’s race calendar. Not to exclude those who may find 21.1 km intimidating, a 10 km and 5km race option is available for all and the race is made possible by numerous sponsors and partnerships such as The City of Ekurhuleni, No Finance Cars, S4 Auto, Home Corp, Fidelity Security, Garbie, Mangwanani Spa, Global Meat Packers, Inkezo Industrial Mining and Sportsmans Warehouse. No Finance Cars generously donated a brand-new Kia Picanto to one lucky runner, to use for free for one year in 2017’s race. Also, in partnership with The City of Ekurhuleni, Birchwood’s monthly Ekurhuleni Comes Alive continues to grow and attract a large following, with the December event hosting over 1 000

guests and featuring the talents of local sensations, Mi Casa and Stimela as well as SA Idols finalist, Mmatema Moremi. This event which is over 16 years old, continues to be a feather-in-the-cap of the Birchwood brand. Gathering momentum is Birchwood’s annual Celebrating Women event which takes place every August, and is the ideal opportunity to thank the women in the industry for their continued loyalty to the brand, as well as showcase the newest features of Birchwood’s product offering. Each event is unique, providing either comedy, motivational presentations or gifts/massages. 2018’s event is one not to be missed and promises to be bigger than ever, with Honda being the primary partner. Watch this space! Birchwood is now, more than ever, a hospitality hub offering everything you would need or want, regardless of your requirement. Whether simply passing by as an individual traveller or hosting a group for a multi-day conference, or even attending an exhibition or banquet – you truly will struggle to find an establishment with the capabilities and facilities that Birchwood has in its extensive arsenal. Almost two decades of experience in the industry means that Birchwood is more than capable of ensuring your experience as it as it should be. You are invited to head through to Birchwood, and simply, relax, do business.

Tel: +27 (0)11 897 0000 8 Business Events Africa February 2018

When shared minds come together, we advance Africa. Connect to one of the fastest-growing and most exciting business destinations in the world, where growing global economies and shared minds unite. Hosting over 2000 delegates, 677 world-class exhibitors and esteemed buyers from all over the world! See how authentic African imagination and innovation bring business and global events to life. Meet us at Meetings Africa.


27-28 FEBRUARY 2018:


Spotlight on Tshwane | CSIR ICC

Building a destination that


nlocking the potential of the city as a business and leisure tourism destination is the major driving force behind the activities of the local Tshwane Tourism Association (TTA), which is a private sector association representing over 243 products from across the city. The CSIR International Convention Centre (CSIR ICC) recently partnered with the TTA to host the first TTA Tourism Showcase & Symposium in January 2018. The purpose behind the event was multi-fold; to create a platform at which TTA member products, attractions, and service providers could not only enhance their knowledge of the city’s offering by learning more about each other, but also where they could showcase their offering to the tourism trade and media. Both tourism service providers and buyers had the opportunity to gain insight into what the capital city offers, all in one day, in one location, and had an opportunity to create strong networks, build partnerships and generate business opportunities.

The City of Tshwane is a treasure trove of hidden tourist delights which appeal to not only the leisure traveller, but the business tourist too.

The symposium, which ran alongside the showcase, provided valuable business management intelligence and also provided a platform for the launch of the TTA’s new visitor website www., which was unveiled by Executive Mayor Councillor Solly Msimanga. In delivering the keynote address at the event, the Honourable Mayor Councillor Msimanga made it clear that the city leadership is committed to supporting the growth of the tourism industry in the city. Similarly, in an address by the City Manager Moeketsi Mosola, a new approach was called for to developing and marketing the city’s many attractions and for industry to initiate and support transformation in the tourism sector. Grant Thornton and the University of Pretoria Tourism Division delivered positive presentations on tourism potential for the city, region and country and a number of marketing gurus presented to attendees on practical ways to improve packaging and marketing of tourism products.

10 Business Events Africa February 2018

The event was a vibrant reflection of the city’s tourism industry, and the CSIR ICC was abuzz with tourism stakeholders and city product owners and service providers dazzling delegates with the multitude of experiences the city has to offer. The unconventional showcase-style format offered delegates decadent gourmet food served from local city food trucks and mobile food bars. This novel arrangement provided an attractive display of the city’s trendy food truck culture on the front lawns of the Convention Centre accompanied by a welcoming cultural show from the Gaaba Motho Traditional Village dancers alongside. According to Bronwen Cadle de Ponte, TTA chairperson and general manager of the CSIR ICC the showcase is an excellent example of how the tourism industry can effectively, and efficiently, develop and market the sector through constructive and engaging collaboration and ‘co-op-petition’. “To our knowledge, there is no such other local showcase available where buyers can learn all they need to know about a city and its products and services so quickly, and we are proud that we have taken the initiative to launch such a resourceful event for our city. “We (TTA) aim to host the event annually at different member venues each year and grow the number of exhibitors and expand the visitors to include national and even international buyers in the

Spotlight on Tshwane | CSIR ICC

future. We are committed to fostering a supportive and collaborative tourism industry in our city to ensure that we grow the size of the tourism pie together, versus all clamouring for a bigger slice of a diminishing pie. “When products work together to enhance their own destination knowledge, expand their offerings, improve their standards and service delivery, we are sure to deliver a continuously improving experience to our visitors and that is our ultimate aim”, she said.

The City of Tshwane has a diverse variety of venues, attractions and services all geared for the business events market. For more information, planners and event owners can visit www.visittshwane. com, where they can not only browse through what the city offers, but also complete a simple form to have customised information and pricing delivered to them. The TTA Tourist Map is also available as a tool for planners, but more importantly also as a tool that planners can use to


educate their events’ markets about the Treasures of Tshwane, a term coined by SAACI. The freshly-printed 2nd edition was distributed at the event The map contains much interesting and alluring information to get attendees excited about the city and to help them plan their trip. The map can be downloaded from the Visit Tshwane website and hard copies can be ordered from the TTA office to be used in bids and marketing campaigns for events or in delegate welcome packs.


Convention Centre

naturally hospitable • globally accessible

Pretoria/Tshwane |

Spotlight on Tshwane | Arcadia Hotel


A caring touch of conferencing


Arcadia Hotel, located at the foot of the Union Buildings, is a privately-owned, but professionally-managed commercial hotel. The hotel has been a “front runner’ of Pretoria’s hotel industry for over 41 years now and continues to offer delegates a friendly, caring touch of hospitality in conferencing.

For all your Conference and Function requirements in Pretoria, we offer unbeatable value for money together with our caring touch of hospitality.

onference facilities at the hotel have been constantly upgraded, yielding consistent conference business. All 139 guest bedrooms are en-suite and have also been recently renovated for soft furnishings and offer all modern guest amenities. Conference facilities include eight venues for up to 250 delegates and offer ‘absolute value for money’ in terms of day conference as well as 24 hour package, which gives the added advantage of accommodation and dinner for delegates. Besides all standard conference equipment and catering for break times as part of the day package, free Wi-Fi is available across the hotel to delegates. Secure, undercover parking for vehicles is available, at a nominal charge, which is included in the day conference package. Arcadia Tours & Transfers, associate company of the hotel, offers airport transfers to and from OR Tambo International Airport as well as sight-seeing tour options for resident guests and conference delegates, while at leisure. Transport within city limits and to the new Gautrain terminals at Hatfield and Pretoria is complimentary to hotel’s resident guests. Srinivasan Venkatkumar, managing director of the hotel, said: “Conference business of the hotel consists of both domestic and international markets, and the ‘caring touch of conferencing’ provided by the hotel has earned it many loyal and return customers. Though the hotel has changed its internal appearance and upgraded the facilities over the years, the friendly and caring customer service has always remained the hallmark of the hotel.” Arcadia Hotel has a three star grading from the Tourism Grading Council of South Africa both for its Accommodation & MESE Venues and is also a ‘Highly Recommended Commercial Hotel’ under quality assured accommodation establishments in South Africa, recommended by Automobile Association in South Africa.

“Though the hotel has changed over the years, the friendly and caring customer service has always remained the hallmark of the hotel”

• Eight conference venues to accommodate from 10 to 250 delegates; • Conference package includes all standard equipment and catering for tea breaks and lunch; • Specialised equipment on request at reasonable rates; • Safe, undercover parking at nominal rates; • FREE Wi-Fi access for all delegates; and • We offer a 24-hour package including dinner and accommodation for the delegates.

515 Johannes Ramokhaose Street (old Proes Street), 0083 Tel: +27 (0)12 326 9311 | Fax: +27 (0)12 326 1067 PO Box 26104, Arcadia, 0007 |

12 Business Events Africa February 2018

Personality profile


Hard working and hands on


’m a qualified electrician, and Raymond Burke and I started an electrical business, Electrical Designs, catering for the exhibition industry in 1978. In 1998 we sold that business, which was incorporated into Oasys Innovations (now trading as GL Events). In 2005, I decided to start my own business again and, under the banner of Baddow Trading, started manufacturing exhibition stand system components. Almost immediately, we were being asked to build stands and provide electrics, and Expo Guys was born. “In 2016 I sold 50 per cent of the business to Patrick Cronning. Pat and I share the same values and passion for the industry – we’re a good match.”

Where do you see exhibition industry in South Africa at present? Today there is considerable

What do you do for leisure? Relax with my family.

What is your secret to success? Work hard, take responsibility and pay attention to detail.

What has been your biggest challenge in this sector? Handling the total build-up of the Nedbank Golf Challenge.

What is your pet hate? People

John Webb, 62, managing who lie and don’t take responsibility for their actions. director of Expo Guys, has been in the exhibition industry What is the most memorable place you have ever been to, for almost four decades. and why? I’ve been lucky enough to travel to many memorable places over the years, but the one that stands out is our trip to Walt Disney World, Orlando in 2017, and being able to see the magic of Disney through the eyes of my granddaughters.

pressure on marketing spend. On the one hand budgets are shrinking; and on the other, there is an ever-increasing bouquet of options for marketers to choose from. Traditional media (like newspapers) are finding it hard to maintain advertising revenue and yet exhibitions, especially in niche markets, are thriving. No doubt the advent of the internet has impacted on some sectors, but I believe that the industry will continue to grow because buyers, be they trade or consumer, will never tire of the showcase that exhibitions provide.

What has been the biggest change you’ve seen in this sector? Using contractors to build in

Where did you grow up? I grew

Do you have any hobbies? I like

up in Kensington, Johannesburg and went to Jeppe High School for Boys.

working with my hands and really enjoy pottering around in my garage. A couple of years ago I built a barge from scratch.

Where did you start your career? Other than my apprenticeship (and my brief time at Oasys) I have never worked for a boss. Before Raymond Burke and I started Electrical Designs, I had my own electrical contracting business, Kenford Electrical.

What do you love most about this sector? I could never sit behind a desk and do the same thing day in and day out. I love the diversity and challenges of this industry. No two days are ever the same and you’re constantly learning.

busy times.

What type of holiday would you avoid at all costs? An organised

What role does your family play in your life? I am married to

tour where I’m told what to do and when.

Melanie. My family is my anchor. My wife and I have been together for 31 years and, as corny as it sounds, we’re still best friends. We are very involved in the lives of our little granddaughters, Courtney and Hannah and spend every spare moment we can with them.

Do you play any sports? I used

If you could be anyone for the day who would you be? I’d be me! What is your favourite city? Johannesburg – it’s home.

What is your favourite book, film, TV programme? I’m not a great reader and I don’t do movies. I enjoy Carte Blanche and Judge Judy!

What is the most impulsive thing you have ever done? We

to run, paddle and cycle. I’ve done six Comrades Marathons, four Iron Man, and three Duzi Marathons. In my younger days I was also a keen rugby player and played for Jeppe Quondam. These days I prefer watching sport on TV (when I can wrestle the remote away from my wife!).

bought a holiday home in Ballito in 2015, having gone there for the weekend with no intention to buy!

What is your favourite sport?

What is your dream for the future? To retire to Ballito once my

Rugby, and Quagga Smith is my favourite sportsman.

What advice do you have for anyone starting out in this industry? Be prepared to put in long hours and work hard.

granddaughters are older.

Business Events Africa February 2018 13

A local perspective

Day Zero What does it mean for the events and hospitality industry? By Pippa Naudé, Event Greening Forum

Day Zero is the day that the City of Cape Town anticipates it will need to turn off the taps. It’s not an inevitable outcome – yet. Rather, it is a date that can arrive sooner or later, or as a best case outcome be avoided altogether, depending on how Capetonians manage their water usage.


ccording to the City of Cape Town’s water dashboard (http://, from the week of 29 January the combined level of dams supplying the city were at 26.3 per cent capacity and decreasing with ongoing use during the dry season. Meanwhile, the percentage of residents using 87 ℓ or less of water per day was at 55 per cent. Fortunately, the trend shows that residents are becoming more conservative with their water consumption – possibly because of heightened awareness about the water crisis. Less fortunately, since 1 February the water restrictions have increased to Level 6B, which requires everyone to use only 50 ℓ or less of water per day. With the current usage rates, and without rainfall, Day Zero is expected to be on 11 May 2018. However, “If all stakeholders adhere to the required water savings target, ‘Day Zero’ can be avoided,” urges a tourism partners communication sent out on the 30 January 2018 from a joint committee of the Western Cape government, The City of Cape Town, the Southern African

Association for the Conference Industry (SAACI), The Federated Hospitality Association of Southern Africa (FEDHASA), the Southern Africa Tourism Services Association (SATSA), Cape Town Tourism and Cape Town & Western Cape Tourism, Trade & Investment (Wesgro).

The hospitality industry reacts The Event Greening Forum (EGF), a non-profit organisation that promotes sustainability within the business events sector, supports the view that the hospitality and events industry must continue servicing their clients – but in a way that is responsible and does not further compound existing water problems. Greg McManus, the chairperson of the EGF, said: “While recognising the impacts that the hospitality and meetings sector have on water consumption, we also acknowledge the efforts that are being made to reduce consumption and we are confident that Day Zero can be avoided”. More than five million tourists visited Cape Town from July 2016 to June 2017, and these numbers are expected to grow.

14 Business Events Africa February 2018

This puts more pressure on the city’s water supply. At the same time, the tourism industry employs approximately 300 000 people and brings millions of Rand of spend into the area. This means it is vital that it continues uninterrupted so that these benefits continue. Grace Stead is a sustainability consultant and the director of Steadfast Greening, as well as a founder of the Event Greening Forum, who has been assisting with workshops around water usage in the city. She added: “Unfortunately some overseas companies are deciding not to host their conferences here, because they are concerned about water shortages. The consequences of these decisions do not help our situation, but can further complicate it.” The tourism partners’ communication points out: “During peak season (November to January) international tourists only add one per cent to the population of the Western Cape. This number drops from April to September. If the tourists follow the daily usage guideline the impact would therefore be negligible.”

How can this be done? Accommodating guests while keeping their water usage under 50 ℓ each a day seems like a big ask. But it is possible. Venues like Spier and The Vineyard have always integrated sustainable practices into their business model, and

A local perspective

grey-water system will be fully functional by end February at both The Vineyard and Oude Werf hotels, and will provide us with a further reduction of between five per cent – eight per cent. The hotels have a host of initiatives in place that have contributed to this reduction, and efforts to further reduce the Petousis hotels’ reliance on municipal water is ongoing. “All of our water conservation efforts are communicated to guests through a communications campaign that kicks in the moment they book their room, to arrival and throughout their stay. It ensures guests are aware of Cape Town’s drought and what is being done about it – as well as how they can help.” Mr Petousis confirmed: “Through the measures we have set in place, all Petousis hotels are preparing for Day Zero and will continue to operate without unnecessarily compromising our guests’ comfort.”

With the current usage The Cape Town Cycle Tour sets a new standard rates, and without The events industry is also proving that “business as usual” is possible with rainfall, Day Zero innovative adaptions. The organisers of is expected to be on the Cape Town Cycle Tour decided it will 11 May 2018. continue this year, in light of the benefits further improving their water usage was something they readily tackled – beyond many of the standard measures, such as removing bath plugs from rooms and installing aerators on all water outlets to reduce the flow rate. Spier pioneered an eco-friendly wastewater treatment in 2007 that recycles 100 per cent of the farm’s grey and black waste water. More recently, they purchased an innovative new Water From Air™ machine that draw in air to condense into water. The machine filters and purifies the water so that it is safe to drink. This one machine can generate as much as 1 500 ℓ of water a day, or 45 000 ℓ a month. Spier sustainability director Heidi Newton-King added: “With an added focus in the last six months, Municipal water consumption in the hotel has been reduced by 58 per cent and in conferencing by 55 per cent compared to the same period in 2015 (pre-drought).” George Petousis, chief executive officer of The Vineyard, said: “Based on our current calculations for The Vineyard, our water usage has been reduced in January by 42 per cent year on year. Our new

it brings to Cape Town – such as a direct injection of R10 million towards charity and over R500-million flowing into the city. However they have undertaken to not use any municipal water for the event by doing the following: 15 000 participants are expected to travel to the city for this event. The organisers are communicating with them to ensure they are aware of the water restrictions in Cape Town. Those who drive to Cape Town for the event are encouraged to bring all of their own drinking water. Only 14 water points will be set up on the day (the minimum number that is considered medically safe). All water and ice used for these will be brought to the city from other water secure areas, and desalinated water will be used for cleaning. Any excess water from these stations will be captured as grey water and taken to a treatment plant after the tour. It is estimated the Cape Town Cycle Tour visitors to the city will use 1.5- to 1.75 million ℓ of water during their stay. The organisers have decided to use some of the funds they raise through the event to purchase 2 million ℓ of responsibly sourced spring water to put back into the

local water grid to offset this use. These steps show that large scale events can continue without compromising, and in fact benefiting, the wellbeing of local communities.

Not only Cape Town Mr McManus added: “It’s important to add that this isn’t a uniquely Cape Town problem; it’s simply one that is affecting Cape Town the most severely right now.” Umgeni Water, which is the biggest supplier of clean water for KwaZulu Natal, reports it is at worrying low levels. It has reduced its potable water production by 15 per cent, which means the municipalities of uMgungundlovu‚ Pietermaritzburg and Durban need to similarly reduce their usage by 15 per cent daily. Meanwhile on 22 January 2018 the City of Johannesburg reiterated that the Level 1 water restrictions that came into effect in March 2017 are still in place, while expressing concern that water usage has been on the increase. South Africa is a water scarce country. Treating water like the precious commodity it is needs to become our new normal. Boreholes and desalination plants are not necessarily the final solution, as underground aquifers are being depleted far more quickly than they are being replenished, and desalination is an energy intense process which increases the salinity of the ocean – something which could potentially impact the marine life and make the desalination process more costly over time. Rather, Mr McManus said: “This is about adapting your business model to ensure you use less water more responsibly, regardless of what is available right now.”

For more information For further guidance on best practice for sustainable business events, please browse our website or contact us directly with your query.

Additional resources: za/110green/build-water-sector focusarea/drought-business-support

Business Events Africa February 2018 15

Executive chef

Around the world with Chef David Tilly

French chef David Tilly, new executive chef at Taj Cape Town, has used his passion and talent for food to travel the world and oversee many of its finest restaurants. This puts him in a unique position to understand what makes dining experiences ‘sing’, especially in today’s competitive space where foodie-oriented experiences abound.


e has worked at Taj hotels in London, India and Morocco and took up his current job in July 2017. He oversees Taj Cape Town’s fine dining Indian restaurant, Bombay Brasserie, which is famed for its symphony of subtle flavours, matched with opulent décor. Additionally, he is hoping to ‘spice up’

Mint – Taj’s relaxed dining alternative, with a Mediterranean spin. “I was born in 1981 in a small port called Morlaix where there’s a population of about 30 000. My mum raised me. I spent weekends with my dad and a lot of time at my grandparents’ farm. This was where I learnt all the flavours and tastes of Brittany – rabbit stew, duck, crepes, ciders,

terrine, calvados, game and so forth. I started my apprenticeship at age 16.” His interest in the industry started at age 14 when his uncle offered him a summer job at his restaurant. “I liked the atmosphere of pressure and fun.” Twenty years later, he still wants to keep learning every day. David has big ideas for Taj’s restaurant offerings, some of which are informed by the trends he’s seeing in the Indian gastronomic space.

Health is wealth Millennials’ preoccupation with health has given rise to a focus on ethically-sourced, seasonal ingredients that are appropriate for a plant-based or low-carb diet. South Indian cuisine lends itself to this style of eating, with subtle flavours, including fresh coconut and seafood. London’s Quilon, run by my friend Chef Sriram Aylur, put South West Indian cuisine on the map in the UK, winning its first Michelin star in 2008 and retaining it ever since. For me, this is the best Indian restaurant in London. The lobster broth with coriander and coconut cream is a personal favourite, along with the pink peppercorn chili prawns. In terms of trends, I think we’ll see more South Indian restaurants worldwide, The Bombay Brasserie at the Taj Cape Town

16 Business Events Africa February 2018

Executive chef

especially with the global movement towards a more health conscious way of life.

The whole experience matters: People expect top restaurants to entertain and take them on a journey. Every detail needs to be carefully thought out, from the waitrons and the stories they tell guests, to the crockery, plating and lighting. Eating out is increasingly becoming synonymous with theatrical immersion. Diners expect to be delighted, surprised and ‘tricked’ – in a way that immerses all the senses.

Fusing local ingredients with authentic spices I love the fact that the chefs take seasonal produce like Dover sole and dress it with authentic spices to retain the integrity of Indian flavours. The foie gras tandoor also blew me away.

Degustation is a new elation Many Michelin restaurants are doubling down on degustation, serving a tasting menu to give guests a sample of everything on offer. Although traditional Indian food is usually served in hearty portions suited for sharing, it’s also a treat to try everything on a menu to get a real feel for the best of Indian gastronomy.

Street food gets street cred: When I lived in India, I’d often pop down to the markets to grab steaming paratha bread stuffed with spiced potatoes and dal. New Delhi has one of the world’s best street food scenes and I’ve started seeing lots of this kind of food on the menus of five star Indian restaurants around the world. At Taj, we serve apricot and potato tikki cakes, a variation of the popular North Indian street snack. It’s not just Indian street food that’s proving popular – think of Spanish tapas and Hawaiian poke.

Food made with heart tastes different – it has a special quality it’s impossible to emulate. Trends will come and go but authenticity will always be prized. I think this is what sets Bombay Brasserie apart: it’s home to five Indian chefs who speak the language of spice. This is the food they love and grew up with, elevated and modernised. It’s amazing to learn from them.

been together for almost 15 years and got married in 2010. We have two children, Cyann (9) and Arsene (4).” For leisure he enjoys travelling with his family. “We spend a lot of time hiking, at the beach, fishing and cycling. We love to spend time together as a family. It’s always fun to cook together, especially as my wife is also a chef.” His advice to newcomers wanting to become a chef is: “Be prepared to work hard. It’s a time consuming job. Nothing falls out of the sky and into your lap – it takes effort. “But if you love it, go for it.”

Travel A taste for

David Tilly has been on quite a journey. Passionate about food and travel, he’s combined these great loves through a singularly varied career. He has been a chef for nearly 20 years.

FRANCE: Tilly was classically trained at a French hotel school before becoming an apprentice chef at L’Auberge du Vieux Chêne in Brittany. From there, he became a sous chef at L’Auberge David Martin in Boulogne Billancourt for two years, following which he joined Le Meurice to work under famed Michelin-star chef Yannick Alléno. There, he fell in love with a fellow chef in the Le Meurice kitchen and the two married and decided to travel.


In London, Tilly became sous chef at Morton’s Club. He took part in the Gourmet Summit Awards in Singapore where he fell hard for Asian cuisine – the first seed of an ongoing love affair.


Integrity is everything:

On the topic of industry challenges, David said: “There are so many incredible restaurants and chefs around the world. I think there’s tremendous pressure to keep innovating in order to stand out. “As an industry I think we need to keep experimenting, while also being ethical and responsible regarding where we source food from and how we prepare it. We need to adopt a sustainable approach. For example, we know over fishing is an issue, so we should be careful where we purchase certain fish from.” David is married to Perrine. “We’ve

His interest in Asian cuisine led him to take up a position as chef de cuisine at the Taj Palace Hotel’s Orient Express restaurant in New Delhi. Tilly says this was a defining moment in his life. Barely speaking English, he was almost the only foreigner in a team of 600 people. Taking full responsibility for the restaurant, he

was welcomed by the Indian chefs, whose natural warmth soon made him feel at home. Tilly revelled in India’s diverse regional cuisines and learned a great deal from his fellow chefs. His daughter’s birth led him to make the move to Morocco.

MOROCCO: In Morocco, Tilly was executive chef at the Taj Palace Marrakech, managing all three restaurants. Exposure to Arabic cuisine entrenched his interest in unusual flavours and textures.

LONDON (THE SECOND STINT): Tilly returned to the UK, where he was employed by Taj London as executive chef of St James Court and 51 Buckingham, heading up both hotels’ kitchens, banqueting events, room service and afternoon teas.

SOUTH AFRICA: A recent move, Tilly is enchanted with the South African food scene and finds the braai-besotted culture extremely appealing. Now managing Cape Town’s best Indian fine dining offering – the Bombay Brasserie – along with Taj Cape Town’s Mint and Twankey Bar, he’s settling in and has some exciting upcoming changes in mind, without compromising the authentic flavours Bombay is famed for.

Business Events Africa February 2018 17

Spotlight on | Ultimate Data Sciences



Technology. A vast, fascinating landscape full of magical tools and expensive mistakes. Navigating this space is a challenge every event industry professional faces, so it’s exciting to be able to share with you a company that offers tech solutions specifically tailored to this industry, which genuinely answer the question, “What is the best way to do this?”


avin Burgess, the founder and • Technical consulting and support. managing director of Ultimate • Services ordering platforms. Data Sciences, understands the • Cashless payment/trading systems. technical challenges and opportunities • Exhibition websites. within business events. With 10 years’ • Registration systems. experience in the industry (the company • Web application celebrates its 10th birthday this month), development. Ultimate is able to provide uniquely personalised tech services for events. KEEPING IT He said, “We have spent the past GREEN decade working hard to find the perfect Ultimate is not blend of the professional, technical and only committed to creative skills that it takes to serve the innovating better events industry.” services for events, but From this, Ultimate has been able also more sustainable to build products and services that ones. The company simplify, streamline and improve event joined the Event experiences for all stakeholders. Greening Forum in He explained, “In this industry, there 2017 and is actively are multiple levels of engagement. We work with our clients in their office, on-site at events, and sometimes we For a functional work with exhibitors themselves. demonstration portal Our clients trust us because we of the cashless payment/ understand that an event has many stakeholders and we know trading system, scan the QR how to innovate in a way that code on this voucher with considers all of them.” a QR Code Scanner. Examples of these personalised products and services includes:

18 Business Events Africa February 2018

seeking ways to ‘go green’ – for example, promoting paperless solutions and using recycled and recyclable materials.

Spotlight on | Ultimate Data Sciences

CLIENT FEEDBACK Gavin and his team masterminded a service like no other for Tourism Indaba 2017. FCB Africa enlisted their help in order to create (and facilitate) a cashless payment/trading system for Indaba’s Sustainability Village. They were incredible to work with – knowledgeable, innovative, solutions-driven and always on call. The system worked without a hitch, and the daily reports were always timeous and accurate. We look forward to extending our partnership with Ultimate Data Sciences into 2018. – Chelsea de Klerk, FCB Africa.

Ultimate assisted SAACI with a short notice request in creating an interim landing page for the association. They immediately had a vision, and with minimum guidance from us they were able to put a site in place with almost no lead-time. Nothing has been too much effort for them! – Rudi van der Vyver, SAACI.

Ultimate hosts our website and has built our new Green Supplier Database. With both, they’ve been able to guide us with smart, cost-effective recommendations – which is essential for a non-profit organisation like ours. Plus, we’re delighted that they are taking steps to offer more sustainable solutions to the events industry! We highly recommend their services. – Lynn McLeod, Event   Greening Forum.

We have greatly benefited from working with Ultimate Data Sciences for the past 10 years. During this time they have developed a number of services for us at our request, such as an online exhibition services ordering platform. It’s been hugely effective, as it simplifies what can be a confusing process, and saves both us and the exhibitors a lot of time. – Justin Hawes, Scan Display.



For both shows, to supply a pre-paid voucher system for visitors to buy goods from local artisans and crafters exhibiting at the Sustainability Villages.

Gavin added, “A major update that we included at Indaba 2017 was a selfhelp facility, which enabled exhibitors to resolve any transaction enquiries. It worked so well that we had zero support enquiries that were not human-error related at that show.”

This system will again be in use at Meetings Africa 2018 and Indaba 2018, so look out for it.


The cashless payment/trading system. Visitors were given pre-loaded voucher cards which the exhibitors could deduct payments from using their cellphones. No special equipment or additional technology was required.


The cashless payment/trading system is completely personalised for each event, and includes optional features such as: • Voucher card top-ups. • Invite-only access to breakaway events. • Reporting functionality (heat maps of visitor movements and detailed financial reporting). • A self-help facility for vendors (direct communication with on-site support

ASSOCIATION MEMBERSHIPS Integrity | Intelligence | Innovation | Sustainability


A platform for trading that was readily embraced by both exhibitors and visitors.

staff through the touch of a button). •E  xhibitor/vendor training and user manuals. • On-site support for the duration of the event.


Tel: +27 11 463 6300  Email: Web: @UDataZA

Business Events Africa February 2018 19

Destination feature | South Coast Tourism

Paradise organised

on the KwaZulu-Natal South Coast

Ever wished to host your groups in a coastal paradise rather than in an urban concrete jungle? The KwaZulu-Natal South Coast offers an untapped, exceptionally affordable and convenient business and incentive destination that is fresh and inspiring.


or long a favoured and wellestablished South African and international holiday destination, the KZN South Coast is a growing business destination. The South Coast is just over an hour’s flight from Johannesburg or two hours from Cape Town. Unless flying directly into Margate with CemAir, the KZN South Coast starts approximately 30-minutes’ drive south from Durban, at Scottburgh, and follows the stunning coastline until Port Edward, counting 39 unique beaches in total and going as far as Harding and the Ingeli Forest inland. Known as the Paradise of the Zulu Kingdom, the KZN South Coast boasts green and lush coastal and hinterland vegetation due to its subtropical climate. The sunny weather and warm Indian Ocean adds to the South Coast’s emerging popularity as a business and incentive tourism destination with its diverse team-building opportunities in scenic surroundings. It’s ideal for small conferences, meetings and special events, rewarding incentives and eco-active and adventurous teambuilding.

Conferences, meetings & special events The KZN South Coast lends itself to small and intimate conferences and special events that can accommodate a maximum of 300 delegates seated cinema style in a conference and up to 400 for a banquet with establishments having up to 900 rooms. The Wild Coast Sun, on our doorstep, however, can accommodate up to 900 cinema-style and 500 for a banquet. The relaxing and beautiful scenery is conducive to productive interactions that will leave delegates refreshed and inspired. Business away from the office will feel like a power holiday, with companies and employees reaping the rewards. Accommodation ranges from five-star all the way to camping to suit any corporate or group budget.

Convenient & affordable services Direct daily flights from Johannesburg’s O.R. Tambo International Airport to Margate on CemAir make the destination instantly accessible. From Margate Airport, shuttles and car hire

Selborne Golf Estate Hotel & Spa

20 Business Events Africa February 2018

Umthunzi Hotel and Conference

are available and hotel transfers can be prearranged. The same is available, should you wish to arrange flights to King Shaka International Airport in Durban. By road, the destination is approximately seven hours from Johannesburg. From Cape Town, fly into Durban, or if weekly departures suit, CemAir flies to Margate via Plettenberg Bay. Once on the South Coast, which stretches for 120 km down the coastline, all attractions and amenities are conveniently close. Catering; technical services and Wi-Fi; entertainment including breathtaking cultural singing, dancing and storytelling; diverse team-building activities; tour guides; education and training; safety and security services; transport services; and conference and event organising services are available. The KZN South Coast is known for its affordability and venues and services suitable for all budgets can be found. This provides relief under the current economic conditions, which has intensified the need for strategic review, motivational meetings, incentives and employee teambuilding sessions.

Hiking trails along the South Coast

Destination feature | South Coast Tourism

The seaside resort town of Margate on the KZN South Coast

Incentives & motivation Palm trees, golden beaches, spectacular sea views, sipping cocktails on skybars, lounging in the sun, exciting ocean safaris, diving in world-renowned marine protected areas, some of the world’s and Africa’s best adventure activities, the Golf Coast with 11 superb golf courses, nature’s best mountain biking and running trails, top birding spots, five-star spas, award-winning establishments and products, seafood grills, trendy shisa nyamas, horse riding on the beach and private helipads. These are only some of the reasons why the KZN South Coast is a thriving film and wedding destination. As yet an undiscovered incentive destination, the possibilities are endless. Be an early adopter and bask in glorious gratitude that is bound to be

showered on you for choosing to reward employees and executives with a welldeserved break in the Paradise of the Zulu Kingdom.

Teambuilding Two stunning gorges, the Oribi Gorge and the Umtamvuna Gorge, play host to countless adventure activities with exceptional credentials. Find Africa’s longest and fastest zipline and the world’s highest gorge swing (a unique adventure activity). Other activities in the gorges include wakeboarding, wakeskating, speed boat and tube rides, river cruises, jet ski courses, river rafting, paintball, abseiling, waterslide and suspension bridge walks. Diving and shark cage-diving is worldrenowned at Marine Protected Areas, Aliwal Shoal and Protea Banks.

Shark cage diving

Surfing lessons, stand up paddling (SUP) and surf, SUP and yoga combo camps, fishing charters and night time golf are available. Scenic mountain biking and hiking trails abound, combine it with a nature or birding guide to add depth. Or why not give the team a chance to traverse the world’s smallest desert, the Red Desert in Port Edward? The Wild2SouthCoast Walk adds a cultural heritage element to the trail experience. Educational and church camps are also popular. Add on a fascinating agritour at a crocodile, butterfly, coffee or banana farm. Team developers, tour facilitators, guides and instructors are available. Paradise has already been organised, all it needs is your imagination to put something spectacular together.

The Gorge Private Game Lodge & Spa

MORE INFORMATION Ugu South Coast Tourism +27 39 682 7944 or CemAir Pumula Beach Hotel

The Gorge Private Game Lodge & Spa

Premier Resort Cutty Sark

Lake Eland Private Game Reserve

Ayton Manor Country House

The Margate Hotel

Umtamvuna River Lodge

Port Edward Holiday Resort

Kapenta Bay Resort & Conference Hotel

Margate Sands

Selborne Golf Estate, Hotel & Spa

The Estuary Hotel & Spa

Anew Hotel Ingeli Forest & Spa

Umdlalo Lodge

Umthunzi Hotel & Conference

Selborne Golf Course

Premier Hotel Edwardian / Splendid Inn Port Edward

Izotsha Creek Wild Coast Sun Sweetdale Camp Riverbend Crocodile Farm Wild5Adventures

Business Events Africa February 2018 21


a destination for

CONFERENCES INCENTIVES & EVENTS It’s for change makers, thought leaders, trailblazers, team building, networking, think tanks, brainstorming, motivating, inspiring, creative ideas, and change...

Fly direct in only 90 minutes from O.R. Tambo to Margate



Going beyond tourism

Business Events Africa, in collaboration with the South Africa National Convention Bureau, will delve into the meaning of ‘beyond tourism’ over a series of three issues. In these supplements we seek to measure not just the immediate tourism benefits of business events but the longer lasting social legacies as well.

THE TIME TO RISE IS NOW, JOIN US. For destination expertise and convention planning support, contact the South Africa National Convention Bureau. T: +27 (0)11 895 3000 | E: | W:

SANCB || Beyond Beyond tourism SANCB tourism



USINESS EVENTS come in many shapes: conferences, conventions, meetings, seminars, summits, exhibitions, training and recognition and incentive programmes. Their significance and contribution to the growth of the local economy and community cannot

At world conferences hosted by professional associations, ideas are generated, discussed and debated. Knowledge and new research findings are presented, collaboration is fostered, investment is stimulated; networks are consolidated, initiated and expanded. “The identification and measurement of the broader economic, academic, professional and societal benefits arising from meetings, conventions and exhibitions is one of the greatest urgencies in the meetings industry today as it leads to a much more realistic value proposition for the industry and a broader basis for the ongoing investment required to support future development,” said Rod Cameron, executive director, Joint Meetings Government and industry are aware that the full value of the business event sector needs to be established. To date, the business event

JOB CREATION & ECONOMIC IMPACT The international business events industry supports, on average, some 252 000 direct and indirect job equivalents in South Africa, and contributes over

to GDP annually in

sector has been evaluated primarily on its The tourism contributions have been impressive in themselves; however, the narrow focus has failed to account for a more extensive set of contributions to economies and communities. Since last year, ICCA and BestCities Global Alliance have teamed up to create the ‘Incredible Impacts Programme’, which celebrates the “beyond tourism” value of international association meetings to create a powerful platform to advocate their positive societal impact.

“The SANCB is keen on congresses which leave a legacy behind for – Denise Kemp, Eastern Sun Events Martin Sirk, chief executive officer of ICCA said: “The biggest shift in the global meetings market over the last decade has been the mindset change from ‘part of tourism’ to broadly accepted that even though meeting delegates are one of the most valuable tourism sectors in terms of their direct spend in a destination, the biggest value from international association meetings comes from the vast quantities of knowledge that are created and shared, the inward investment and business connections that are stimulated, and the societal, healthcare and economic challenges that are addressed and solved. “Incredible Impacts has been designed to celebrate some of the best examples of projects that showcase the wider impact of these meetings, and more importantly, to encourage greater awareness and

BEYOND TOURISM IMPACT: Accelerates the adoption

New investment

Sustainability initiatives

Public awareness of healthcare or environmental issues, or achievement of improved outcomes Improve academics and local intellectual capital

International collaboration

Advancing future intellectual (could be general young members of the association, or young women, or young people from developing countries, etc).

CSI programmes

Local innovation through collaboration

Improve the lives of the local communities

Knowledge and/or skills transfers to developing countries

Product development

Economic contribution to the host destination

Exposure to the world’s leaders

Educating local associations

Intrinsic legacies - practice, social, economic, attitudinal

Improved training

24 Business Events Africa February 2018 24 Business Events Africa February 2018

SANCB | Beyond tourism


Denise Kemp


enise Kemp from Eastern Sun Events said: “The SANCB is keen on congresses which leave a legacy behind for

the community. “Some of our medical congresses have set up teams who come back to teach in Africa. Others set up fellowships to allow African and local specialists in training to go to the top units for six months or so. Yet others donate to charities with income from the congress. Others have an outreach where, for example, they will fund a session to educate GPs on the latest techniques for ENTs or gastroenterologists etc. Some run outreach sessions where they might have a session for Irritable bowel syndrome patients in that area (at no cost to the patient).”


he Durban KwaZulu-Natal Convention Bureau highlighted the significant legacy which the 2011 James Seymour and 17th Conference of the Parties (COP17) to the United Nations Framework Convention on Climate Change (UNFCCC) and the 7th Session of the Conference of the Parties serving as the Meeting of the Parties (CMP7) to the Kyoto Protocol, had on the city of Durban and its

province of KwaZulu-Natal. Some 18 000 delegates from 190 countries descended on Durban for this significant ‘debate’ of the impact of climate change and measures that can be adopted to deal with this challenge. COP17 provided an excellent opportunity to educate the residents of Durban about the reality of climate change and their role in it. According to James Seymour, chief executive officer of Durban KwaZuluNatal Convention Bureau, “A dedicated communication and advocacy campaign began prior to COP17 and extended throughout the conference, with other awareness initiatives held for specific projects. “Key resolutions were made during COP17. Attendees including the EU, Norway, Australia and New Zealand agreed to a second commitment period (2012-2016) to the Kyoto Protocol, the only legally binding agreement for the reduction of greenhouse gas emissions worldwide. “Both developed and developing countries committed to compiling a new international agreement to reduce greenhouse gas emissions which will come into effect in 2020, termed the Durban Platform for Cooperative Action”, he said. Mr Seymour continued: “Business events, or the realm of meetings, incentives, conventions and exhibitions, are amongst the most powerful current stimuli for social

“Business events, or the realm of meetings, incentives, conventions and exhibitions, are amongst the most powerful current stimuli for social and economic development” – James Seymour, Durban KwaZuluNatal Convention Bureau

and economic development. Business events do not only stimulate tourism flow, the use of hospitality facilities and services and economic development through the spend of delegates, but are one of the most important forms of post tertiary education and training. “They increase the level of knowledge of particular disciplines, encourage networking between peers in a particular field, and further develop and even establish particular industries. Furthermore, they enhance the level of awareness and image of a particular destination and its ability to deliver. Research has revealed that some 20 per cent to 40 per cent of conference delegates return as leisure tourists to a destination where a conference was held. They also become critical word of mouth ambassadors for a destination,” he concluded.

Business Events Africa February 2018 25

SANCB | Beyond tourism

“The business events industry provides the catalyst for transitioning towards a knowledge and creative society. Indeed governments themselves acknowledge that it takes a meeting or a summit to solve global issues and to avoid catastrophe… and when scientists, medics and technologists meet, they too change the world.” – David DuBois, president and CEO of the International Association of Exhibitions and Events and immediate past chair of Convention Industry Council


oint Meetings Industry Impact of Meetings”, Mr Sirk welcomed Council has launched a case the fact that this analysis of the study programme called The industry’s true value is now widely Iceberg. Gregg Talley, president accepted. “If you look at any successful, Gregg Talley go-ahead, cutting-edge destination, and chief executive officer of the Talley Management Group said it is the economic development, intellectual capital, opportunity to do this translation… to transfer of knowledge, impact on society, actually take us from the story to what that these are the stories they’re already telling. actually is worth in the destination. What’s really gratifying is how this whole area “That’s it. That’s where we’re going to find has become completely mainstream,” he said. the holy grail, because now we’re talking real The knowledge transfer, the scientific and economic development, local economic healthcare advancements, the movement development, on a totally different of intellectual capital, and the economic scale than we’ve ever been able to talk development of a destination… these are the about before.” real legacies when business and professional In the first of these, “The Beyond Tourism events take place.


The global and local industry views clearly indicate that business events contribute to the economy in the short term, while in the long term, their legacies are broad-reaching and potentially far more valuable.


usiness events stimulate creativity, inspire innovation, propel productivity and drive knowledge economies. They lead to global profiling, international network creation, cultural and business development and foreign investment. Given the difficulty in accurate measurement of ‘beyond tourism’ impact to a destination, Business Events Africa and South Africa National Convention Bureau will present a local business events case study that best encompasses the ‘beyond tourism’ impact.

26 Business Events Africa February 2018

Incentive idea

Hope and Harvest in a Cape township Belmond Mount Nelson Hotel offers guests the opportunity to visit one of South Africa’s most successful and entrepreneurial township farms in Khayelitsha: Abalimi Bezekhaya’s vegetable garden called Moya we Khaya (spirit of home).


he trip starts with a guided tour past many of the well-known townships such as Langa and Gugulethu, learning about township life, before arriving at Mama Kaba’s beautiful organic vegetable garden, Moya we Khaya. Guests will meet Mama Kaba and enjoy a cup of tea with her as they hear her story about how she started with a small neglected piece of municipal land and how, against all odds, her determination to transform people’s lives turned one small farm into one of the most successful gardening and farming initiatives in the country. For example, Belmond Mount Nelson Hotel has been buying vegetables, herbs and salads from Abalimi Bezekhaya’s Harvest of Hope programme for the past five years, and the chefs are always wanting more produce from them. There is even a dedicated dish on the hotel menu – the Abalimi Bezekhaya Beetroot and Kale salad - which intrigues most diners.

After tea, visitors can take a walk through the garden with Mama Kaba and pick their preferred produce for their basket, including firm deep-purple eggplant, tasty herbs, sweet tomatoes, luscious fennel, fat carrots, juicy beetroot, everything seasonal, all plump and bursting with freshness. Upon returning to Belmond Mount Nelson Hotel, the hotel’s creative chefs will weave their magic and transform the ingredients into the most authentic farm to fork salad. The tour will leave from the hotel at 09h30 in the morning and guests should be back around 12h30 in time to enjoy their super farm fresh salad. The cost of the tour is R1 500 per person for two guests and R875 per person for a group of four guests. This includes a donation of compost or seedlings for the Moya we Khaya garden as well as the farm fresh salad for lunch. Booking is recommended.

ABOUT ABALIMI BEZEKHAYA, HARVEST OF HOPE Moya we Khaya is just one of over 100 community garden farms under the umbrella of Abalimi Bezekhaya, which has been leading the way in urban agriculture for the past thirty years. This particular garden is the personal project of Abalimi Bezekhaya, chief executive officer Christina Kaba, who has recently returned from attending the International Forum for Women’s Food Leadership which was sponsored by George Washington University in Washington DC, about which she is very proud. In 2015 Mama Kaba was also named “Entrepreneur of the Year” by the South African Department of Agriculture. Abalimi Bezekhaya’s urban agriculture programme provides food security as well as income generation to thousands of families throughout the Western Cape.

Business Events Africa February 2018 27

Venue news

Top 10 award-winning reasons to host an event at JEC The Johannesburg Expo Centre (JEC) was proud to take top honours at the 2018 AAXO ROAR Awards Ceremony, held on 1 February at the Ticketpro Dome in Johannesburg. The JEC was awarded the Best Venue Award for superior and consultative services and management, as voted for by industry peers.


s a united industry event, the AAXO ROAR Awards was hosted under the umbrella of the Exhibitions Industry Alliance (EIA), in conjunction with EXSA, with whom AAXO has a collaboration agreement. Craig Newman, chief executive officer of JEC said he is extremely proud to have the JEC recognised on this platform, alongside some of the most talented and dedicated industry professionals. “These awards provide a valuable opportunity to honour the hard work and dedication of all those involved in South Africa’s world-class exhibitions, conferences and events industry.” Following this award, the JEC is proud to highlight the top 10 reasons why you should host your next event at the JEC, South Africa’s largest purpose-built exhibition, conference, convention and events venue.

10 reasons why you should host your next event at the JEC 1. The venue is extremely flexible. The JEC’s strength lies in the diversity of its facilities, which enables it to host anything from an international music

festival to a professional trade exhibition. 2. With multipurpose facilities that provide over 50 000 m2 of indoor space and over 100 000 m2 of versatile outdoor space, the JEC offers a unique setting that can accommodate any client. 3. A multipurpose arena for up to 20 000 people, with 20 000 parking spaces, 24-hour security and five-star catering facilities leaves very little for the demanding client to ask for. 4. Some of Gauteng’s finest four and five-star hotels surround this venue of choice, all within 20 minutes. 5. The venue has achieved top honours at the Business Excellence Awards in the Top Exhibitions and Events Venue category, winning its 4th Diamond Arrow award and 6th PMR. africa award in total. 6. Capital Air operates a registered helicopter landing base on the premises. 7. The Johannesburg Expo Centre is affiliated to EXSA, AAXO, SAACI, SOJO and UFI, all of which are major local and international industry associations. 8. Lanseria Airport and O.R. Tambo International Airport are both a mere 30 minutes away.

Craig Newman, CEO of JEC Craig Newman, CEO of JEC

28 Business Events Africa February 2018

9. The venue is easily accessible from all major highways in Gauteng. 10. All service providers that you could possibly need for your event are available on site.

Raising the bar Never content to rest on its laurels, the JEC management team believes that this is a highly competitive sector, where you must keep raising the bar to remain at the top of your game. Officially recognised as one of Southern Africa’s leading exhibitions, conferences and events venues, the JEC is one of the most versatile event destinations on the continent. Over the years, the venue has kept pace with the remarkable growth of the local exhibition and conference industries, evolving into a world-class facility that offers exhibitors, visitors and delegates a first-rate experience. Mr Newman said: “The JEC has been the recipient of numerous awards and accolades, but I believe its real success can be attributed to the versatility of the venue, combined with the delivery of world-class service. In a highly competitive sector we must always look at new ways to improve our service offering so that our clients never experience anything less than the very best.” “We sincerely thank the industry for this award,” says Newman. “The JEC takes great pride in taking on new challenges and targeting new clients for exhibitions, conferences and events, and we want to prove that we can keep pushing the bar. No event is too different, too large, too small or too complicated for us,” Mr Newman concluded.

SAACI news

Eastern Cape: changing the landscape By Andrew Stewart, SAACI – Eastern Cape branch chairman

SAACI in the Eastern Cape (EC) is positioning itself to take on 2018 with a few more arrows in our quiver.


he SAACI National Board met in September last year to re-visit our national strategy, with a view of streamlining the association and increasing value to our members. The filtering down to the regions of the three key focus areas is now taking hold.

Learnership focus The learning aspect has already kicked off with a mentorship program and calls for mentors and mentees having gone out late last year. We are sending out intern applications to students within the Nelson

Mandela Bay Metro who are looking to grow their experience working within the conference and related industries. The learnership focus is on empowering and upskilling our current members, as well as the next generation, and work will be ongoing with the ever-growing SAACI Academy as well as a new resource library.

Networking focus Networking is a focus area that SAACI has always excelled at. The EC committee will be organising a number of events for 2018 which will hugely benefit our members. We kick off our events this year with a “Mystery Run” and team-building day. We are also working on a workshop in March, and are aiming at creating experiential platforms where members can gain true value.

Communication focus The third focus area will encompass a more membership-focused approach with connectivity and “story telling” forming an integral part within the SAACI

membership. We will be working on local newsletters, while SAACI head office will continue to update us via numerous other media platforms with a national and international focus. The EC SAACI committee has seconded two new members who bring a vibrant new energy to our local monthly committee meetings. Their contribution has already proven to be a game-changer. There is no doubt in my mind that the EC is an enormously-underrated region when it comes to conferencing and business events. Testimony to that is the feedback we received from our 2013 SAACI congress held at the Boardwalk Hotel. We are extremely proud of what we have to offer both local, national and international clients and delegates. Our venues, facilities and service providers compare with the best in the world, and that is before we include the add-ons like ease of access around the city and surrounds, natural beauty & heritage and the most fantastic accommodation. Watch this space…

AAXO news

AAXO launches

2018 directory By Carol Weaving, chairperson, The Association of African Organisers (AAXO)

It was with a feeling of pride and excitement that the Association of African Exhibition Organisers (AAXO) launched their official AAXO 2018 Directory during the EIA Awards gala dinner on 1 February – the same event that celebrated the ROAR Awards. A comprehensive compilation of valuable information on Africa’s exhibition industry, the AAXO 2018 Directory is a must-have for all industry professionals.


his glossy directory, the second of its kind, showcases all the 2018 shows of the AAXO organiser members as well as listings of the AAXO-approved suppliers and venues. It also features a section on the African demographics with thought-provoking statistics. This publication is a lifeline that not only links you to all the who’s who of the industry that you have networked with at the 2018 Exhibition of Exhibitions (EoE), but it is also geared towards assisting stakeholders in accessing information relevant to the industry. The massive success of the recently held EoE can be contributed to the excellent showcasing of upcoming 2018 exhibitions,

creative designs and technology trends in the industry, the networking opportunities as well as the chance for marketing agencies to plan and book exhibition stands, stand builders and suppliers for their clients. On top of that was the world-class training that covered various exhibitor, organiser and supplier aspects. AAXO also hosted international safety training, presented by Simon Garrett, for the first time at EoE. The AAXO 2018 Directory is an essential part of the successful industry professional’s toolkit. To order a free copy, contact the AAXO office today or attend any of the AAXO events in the coming months.

EXSA news

Fortune favours the brave…

and the informed By Gill Gibbs, EXSA board member

The Exhibition and Events Industry is one of motion. 2017 saw a technical recession, with a total loss of consumer and business confidence in South Africa according to economist Mike Schussler, with inflation and interest rates at an all-time high and negativity, prevalent in business.


or 2018, it is critical that we are mindful and that we are prepared for a tough year ahead, especially in matters of our careers and wealth. The political scene has turned and seemingly for the better, with the strengthening of the Rand in the wake of Cyril Ramaphosa’s appointment to president of the ANC. There is still a road to be travelled, and it appears that 2018 is already bringing a reckoning of sorts with regards to corruption and exposure. Doug Rix, EXSA chair said: ‘’How we survive as an industry whilst we build as a nation the economy, is with a conservative and careful, as well as a prepared approach. Save, save and save. Take a conservative approach to spending and downscale your expectations. Less is more.”

One important consideration for our industry company directors is to be aware of the Companies Act’s requirements with regards to testing for and maintaining liquidity and solvency in your business. Failure to do so not only risks the health and viability of your business, it also exposes you to the possibility of personal liability. Being informed is essential. EXSA is committed to the industry with a wealth of resources and research from which you can draw and learn. So whether you are a venue, a supplier, or an agency I activation company, you should ensure that you are constantly learning and gathering relevant knowledge and content. As far as your client is concerned, get to know them, their services and product offerings, know what they are paying

you and anticipate their needs, save them on the bottom line, save on yours accordingly and ultimately, ensure your value as a vetted EXSA member. Expect and deliver the unexpected in terms of events and experiences, engage and immerse, bringing the content and messaging to life.

Our EXSA message is: “Remain calm when industry life happens, know your own strengths, your blind spots and gain self-confidence from that knowledge. Tread carefully and your organisation will reap the rewards.’’


SITE news

Site Southern Africa

Ready for 2018 By Peter-John Mitrovich, president of Site Southern Africa

SITE Southern Africa has planned a year filled with exciting events spread between our countrywide partners.


e will kick of 2018 with a SITE session at Meetings Africa 2018, which will be held at Sandton Convention Centre from 26 -28 February. Twelve of our members, from several African countries, are exhibiting on the SITE Pavilion. Shortly after this, we welcome our members and non-members in KwaZuluNatal to join us at our Youth Summit on the 19 March. On 3 May we return to Cape Town, and during an afternoon session, will allow for some welcome insight from our guests speaker, and current trade status panel discussion. Our world of incentive is filled with caring and sharing, and our SITE Johannesburg colleagues will be running a soup kitchen on the 19 July, and on 14 September we return to Johannesburg for our annual summit. Improving our knowledge on event permits, the terms and conditions; the do’s and don’t’s; health and safety at events and disabled guests experience is under the spotlight on the 20th September in Cape Town, ending our year with the SITE Southern Africa Presidents Dinner on the 7th December.

What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site ...

32 Business Events Africa February 2018

Contact Tes Proos

Office: + 27 (0)21 555 3617 Fax: 086 698 7792 Email:


Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications Tel: +27 (0)31 764 6977 | Email: LOCAL 2018 1 FEBRUARY: ROAR Awards Venue: The Ticketpro Dome More information: AAXO Tel: +27 11 549 8300 Email: | 2 FEBRUARY: Directing Safely at Events More information: AAXO Venue: The Ticketpro Dome Tel:+27 11 794 5800

27-28 FEBRUARY: Meetings Africa


Venue: Sandton Convention Centre, Johannesburg More information: South African Tourism Tel: +27 (0)11 895 3000 Email:


18-20 APRIL: WTM Africa 2018 Venue: Cape Town International Convention Centre, Cape Town More information: Thebe Reed Exhibitions Tel: +27 (0)11 549 8300

8-10 MAY: INDABA. Venue: Durban International Convention Centre Tel: +27 (0)11 467 5011 Email:

15-18 APRIL: ICCA Congress Venue: Sydney, Australia Tel: +61 (0) 2 9254 5000 Email:

FEBRUARY 6-8: IBTM ARABIA. Venue: Abu Dhabi, United Arab Emirates. Tel: +44 (0)20 8271 2143 FEBRUARY 20-21: AIME 2018. Venue: Melbourne Convention & Exhibition Centre, Melbourne, Australia. Tel: +61 2 9422 2500.


MAY 13-15: Association Expert Seminar. Venue: Frankfurt am Main, Germany. More information: ICCA Netherlands. Tel: +31 20 398 1961 MAY 15-17: IMEX in Frankfurt Venue: Halle 8, Messe Frankfurt,

APRIL 19-20: ibtm africa Venue: Cape Town International Convention Centre

JUNE 29-JULY 1: ICCA Association Meetings Programme. Venue: Fukuoka, Japan. More information: ICCA Netherlands. Tel: +31 20 398 1902 OCTOBER 16-18: IMEX America Venue: Sands Expo, Las Vegas, USA 11-14 NOVEMBER: 57th ICCA Congress Venue: Dubai, UAE Tel: +31203981902

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: EMAIL:


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Business Events Africa February 2018 33


Integrity | Intelligence | Innovation | Sustainability BOARD OF DIRECTORS

National chairperson: Wayne Smith, Sales Ambassador, Century City Conference Centre e: c: +27(0)83 448 1324 Vice-chairperson: Kim Roberts, The Forum Companya e: c: +27 (0)82 652 2008 Treasurer: Glenn van Eck Chief Executive Officer Magnetic Storm e: c: +27 (0)82 800 2616 Public officer: Denise Kemp Director, Eastern Sun Events e: c: +27 (0)82 654 9755 Chief executive officer: Rudi Van Der Vyver e: c: 27(0)84 580 9882


Co-ordinator: Wendy Knott-Craig e: c: +27(0)73 201 8699 COMMITTEE: Leigh Myles-Rohroft JHGroup-Hotel Savoy e: c: +27 (0)83 228 3928 David Limbert Magnetic Storm e: c: +27 (0)82 906 4198 Alastair Stead Scan Display e: c: +27 (0)73 236 6618 Donna Peo Fish River Sun e: c: +27 (0)82 941 6911 Sadie Isaacs Nelson Mandela Bay Tourism e: c: +27 (0)82 990 7652

EC chairperson: Andrew Stewart PeriExpo e: c: +27 (0)82 578 5987

Gill Dickie Bidvest Car Rental e: c: +27 (0)79 527 7619

KZN chairperson: Nick Papadopoulos Eat Greek Caterers e: c: +27(0)84 505 0113

Vuyiseka Skepe Mandela Bay Development Agency e: c: +27 (0)79 996 2854

JHB chairperson: Lorin Bowen Lorin Bowen Business Events e: c: + 27 (0)82 433 8687

Chairperson: Lorin Bowen Lorin Bowen Business Events e: c: +27 (0)82 433 8687

WC chairperson: Jaques Fouche Gearhouse e: c: +27 (0)83 607 2046 Tshwane chairperson: Robert Walker Jukwaa Group e: c: +27 (0)82 550 0162 C&E forum: Gwyn Matthews Southern Cross Conferences e: c: +27 (0)21 683 5106 Government representative: Nonnie Kubeka Gauteng Convention & Events Bureau e: c: +27 (0)83 571 7410


Vice-chairperson: Michelle Bingham Tsogo Sun e: c: +27 (0)82 339 0342 t: +27 (0)11 779 0025 Treasurer: Manuela Gomes Bidvest Car Rental e: c: +27 (0)82 065 9272


Monique de Sousa Scan Display e: c: +27 (0)82 497 1236

Chairperson: Andrew Stewart PeriExpo e: c: +27 (0)82 578 5987

Letticia Ndhlala SAACI e: c: +27 (0)71 294 6844 Aidan Koen Compex e: c: +27 (0)82 561 3188

Vice-chairperson: David Limbert Magnetic Storm e: c: +27 (0)82 906 4198

Brendan Vogt Guvon Hotels e: c: +27 (0)83 709 0480

Treasurer: Glenn van Eck Magnetic Storm e: c: +27 (0)82 800 2616

Chad Botha Inspire Furniture e: chad@inspirefurniture.coza c: +27 (0)61 497 2945


34 Business Events Africa February 2018

Moses Gontai Namanje Events e: t: +27 (0)11 931 0072

Imran Ahmed Aqua Tours and Transfers e: c: +27 (0)82 410 7116

Ruth Baldwin 3S Media e: c: +27 (0)72 897 6752


Tracey Delport aha Hotels & Lodges e: c: +27 (0)83 293 5190 t: +27 (0)31 536 6520

Chairperson: Robert Walker Jukwaa Group e: c: +27 (0)82 550 0162

Kim Gibbens Aqua Tours and Transfers e: c: +27 (0)79 693 9530

Vice-chairperson: Melanie Pretorius CSIR ICC e: c: +27 (0)82 410 1202 Treasurer: Emily Naidoo CSIR ICC e: c: +27 (0)84 441 1005

COMMITTEE: Anette Burden Casa Toscana e: c: +27 (0)82 787 6144 Jeana Turner e: c: +27 (0)83 400 2685 Leon Pheiffer EPH Productions e: c: +27 (0)82 9249046 Herkie du Preez Event Wizards e: c: +27 (0)82 839 3489 Nellie Swart UNISA e: c: +27 (0)82 771 0270 Nonhlanhla Tshabalala City of Tshwane e: c: +27 (0)71 351 4458


Chairperson: Nick Papadopoulos Vice-chairperson & Treasurer: Scott Langley Durban ICC e: c: +27 (0)31 360 1351 Co-ordinator: Carol Macnab e: c: +27 (0)79 072 0133


Vicki Hooper Venue for Conferences in Africa e: c: +27 (0)83 256 8120 t: +27 (0)31 764 0059 James Seymour Durban KZN Convention Bureau e: c: +27 (0)82 925 5508 t: +27 (0)31 360 1171 Tarannum Banatwalla Jellyfish Catering e: c: +27 (0)83 254 9462 t: +27 (0)31 564 8034

WESTERN CAPE Chairperson: Jaques Fouche Gearhouse e: c: +27 (0)83 607 2046 Vice-chairperson: Lerisha Mudaliar Cape Town & Western Cape Convention Bureau e: t: +27 (0)21 487 8600 Treasurer: Jaco du Plooy NH The Lord Charles e: t: +27 (0)21 855 1040 Co-ordinator: Lara van Zyl e: c: +27 (0)82 223 4684

COMMITTEE: Zandri Swartz Century City Conference Centre e: t: +27 (0)21 204 8000 Cindy Ferreira Buser Mirchee e: c: +27 (0)72 192 5656

Denver Manickum I-Cube Alternative Marketing e: c: +27 (0)83 482 8525

Andrew Gibson Magnetic Storm e: c: +27 (0)74 588 3054

Dawn Holmwood e: c: +27 (0)71 519 9740

Esti Venske CPUT e: c: +27 (0)83 482 9276

Ayanda Shabangu-Sturlese Makulu Events e: c: +27 (0)79 473 3800 t: +27 (0)31 261 1136 Terrilyn Goldman Greyville Conference Centre e: c: +27(0)82 820 9473 t: +27 (0)31 309 1430 Liam Prince Gearhouse e: c: +27 (0)83 602 0442 t: +27 (0)31 792 6200

Esmare Steinhofel ICCA Africa e: c: +27 (0)84 056 5544 Thiru Naidoo Cape Town & Western Cape Convention Bureau e: t: +27 (0)21 487 8600 Angela Lorimer Spier e: t: +27 (0)21 809 1101


Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence President: Peter-John Mitrovich e: peter-john.mitrovich@ c: +27 (0)82 318 1889 Daryl Keywood e: c: +27 (0)82 904 4967 Johan Venter e: c: +27 (0)83 558 2349

Kyasha Bhoola e: c: +27 (0)72 614 0069 Barry Futter e: c: +27 (0)82 790 9015 Secretariat: Mariaan Burger e: c: +27 (0)82 557 8041


EXSA OFFICE 19 Richards Drive, Gallagher Convention Centre, Gallagher House Level 2, Midrand, Johannesburg PO Box 2632, Halfway House, 1685 t: +27 (0)11 805 7272 f: +27 (0)11 805 7273 e: EXSA Chair Doug Rix DK Design t: +27 (0)82 579 7071 e: EXSA Vice Chair Chair of Western Cape Forum Gill Gibbs Blu Cube t: +27 (0)83 260 8035 e: Patrick Cronning Expo Guys t: +27 (0)83 281 5584 e:

Daksha Vallabh Sandton Convention Centre t: +27 (0)82 349 2025 e: Chair of Young Professionals Forum Adele Von Well GL events t: +27 (0)82 464 8702 e: EXSA Treasurer Andrew Gibbs Concept G t: +27 (0)83 260 8065 e: Sandile Makhanya Durban ICC t: +27 (0)82 042 6469 e: Neil Nagooroo SA Tourism t: +27 (0)82 929 5241 e:

ICCA – International Congress & Convention Association


President: Nina Freysen-Pretorius The Conference Company t: +27 (0)31 303 9852 f: +27 (0)31 303 9529 e: Secretariat:  Esmare Steinhofel ICCA Africa Regional director c: +27 (0)84 056 5544 e:

AAXO – Association of African Exhibition Organisers Reed Place, Culross on Main Office Park,

34 Culross Road, Bryanston, Johannesburg t: +27 (0)11 549 8300 e: | General manager: Llewellyn du Plessis | t: +27 (0)11 549 8300

e: Chairperson Carol Weaving (Reed Exhibitions) Senior co-ordinator: Johné Louwrens t: +27 (0)11 549 8300 | e: Vice-chairperson: Projeni Pather (Exposure Marketing) Treasurer: Phil Wood (TE Trade Events) Board members: Amanda Cunningham (The Wedding Expo); Amanda Margison (OnShow solutions); Leatitia van Straten (Specialised Exhibitions Montgomery); Dee Reuvers (SA Confex) Le-Ann Hare (Spintelligent)

OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 | f: +27 (0)11 782 3814 c: +27 (0)83 679 2110 | Founder: Monique Swart ANTOR – Association of National Tourist Office Representatives President: Hélène Bezuidenhoudt Vice-president: Wendie White Box 41022, Craighall 2024 c: +27 (0)83 200 4444 | f: +27 (0)11 523 8290 ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 f: 086 504 9767 | Chief executive officer: Otto de Vries c: +27 (0)76 140 7005 | f: 086 505 1590 Office manager: Barbara Viljoen EGF – Event Greening Forum 179 Jan Smuts Avenue, Parktown North, Private Bag X7000, Parklands 2121 +27 (0)11 447 4777 | info@eventgreening. | Chairman: Justin Hawes Vice-chairman: Greg McManus

FEDHASA National Office – Federated Hospitality Association of Southern Africa | Box 71517, Bryanston 2021 t: 0861 333 628 | f: 0867 165 299 Manager – national office: Lynda Bacon PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 | f: 086 515 0906 c: +27 (0)83 458 6114 Executive director: Nikki Bakker SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 011 9288 f: +27 (0)11 011 9296 | President: Mr A Sefala Executive manager: Mr E Cornelius SACIA – Southern African Communications Industries Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 Executive director: Kevan Jones

SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 | office@translators. | SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 | t: +27 (0)11 886 9996 | f: +27 866832082 | | Chief executive officer: David Frost Chief operations officer: Jenny Mewett SKAL International South Africa International Secretary: Anne Lamb t/f: +27 (0)21 434 7023 c: +27 (0)82 708 1836 | STA – Sandton Tourism Association t: +27 (0)83 558 5445 TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 f: +27 (0)12 664 0103 | or | Member Relations Manager: Boitumelo Moleleki

TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 | t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 TINSA – Interpreters/Translators Network of Southern Africa Co-ordinator: t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 TPSA – Technical Production Services Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 | c: +27 (0)82 555 5556 | Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership co-ordinator: Liz Oosthuysen

Business Events Africa February 2018 35


Tribute to Danie Greyling “I’ve learned that people will forget what you’ve said. And people will forget what you’ve done, but people will never forget how you made them feel.”

Danie Greyling


n 27 January the worst possible thing happened to one of our team members. While partaking in a mountain bike race with his eldest son, Alexander, Danie suffered from an aneurism. For those who knew him, Danie needs no introduction. His infectious laugh and positive attitude was very well known in the industry. Although Danie has been part of our team for the last seven years, we go way back. About 12 years ago we rented offices from him and his wife, Lilanie. We witnessed him bringing home his last born, Christiaan, from the hospital to complete their family of five. That look of pride was obvious to see and a feeling that I myself would only understand a few years after we met for the first time. In 2011 he joined our team as managing director. We enjoyed many laughs, many successfully-completed projects, many “langarm” dances around the boardroom table at work functions as a team. Danie was truly larger than life, he was friendly,

always positive and he was no different at work than at home. Everything he did, he did with conviction and passion. No task was impossible. He had the keenest eye for detail, and everything had to be done right and if not he was happy to get in and do it himself. His clients truly loved having him at events, and since we communicated the news we have been inundated with calls and messages all saying the same thing: Danie was always enthusiastic, passionate, and positive. At home Danie, was a true example of a family man, and a real role model. He lived for his family and loved them more than anything in this world. He would always walk into the office with his chest puffed out proudly at every achievement. Thank you to each and every one of you that has made contact with us. Thank you for your thoughts and prayers – they are all greatly appreciated! Rest in peace, Danie. Karmen Vladar and the team at Lumi.

Advertisers’ index

February 2018 Vol 38 No 2 ADVERTISER






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36 Business Events Africa February 2018

turning business into pleasure The Durban KwaZulu-Natal Convention Bureau is an independent body dedicated to promoting and marketing the region’s many business tourism facilities, capabilities and assets, both nationally and internationally. As such, we are perfectly equipped to help plan delegates’ itineraries and provide marketing collateral while offering relevant on-site event support and assisting meeting planners to create a unique experience. Committed to transforming Durban and KwaZulu-Natal into South Africa’s premier meetings,

incentives, conventions and exhibitions destination, we can provide organisers, planners and business tourists with the latest information and unbiased advice. Whether you require assistance with planning and organising your conference in Durban or anywhere in KwaZulu-Natal, information on accommodation and places of interest or simply want to provide feedback on your experience to an independent source, the Durban KwaZuluNatal Convention Bureau is your first port of call.

PO Box 2516, Durban, 4000, South Africa Tel: +27 31 366 7577/80 Email:

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Business Events Africa February 2018 Vol 38 no 2  
Business Events Africa February 2018 Vol 38 no 2