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Question #:1 - [WalkMe Fundamentals]
What are the key capabilities of WalkMe’s Analytics tools? Note: There are 3 correct answers to this question.
Tracking user engagement with on-screen guidance
Automatically deleting unused software from the tech stack
Preventing users from accessing certain applications
Identifying workflow friction points and adoption gaps
Providing real-time insights into software usage and process efficiency
Answer: A D E
Explanation
WalkMe’s Analytics tools, primarily through Insights and Digital Experience Analytics (DXA),offer the following key capabilities:
Tracking user engagement with on-screen guidance(A): Measures how users interact with WalkMe content like Smart Walk-Thrus and ShoutOuts.
Identifying workflow friction points and adoption gaps(D): Pinpoints where users struggle or fail to adopt processes, enabling optimization.
Providing real-time insights into software usage and process efficiency(E): Delivers actionable data on how software is used, highlighting inefficiencies.
The other options are incorrect:
Automatically deleting unused software(B) is not a WalkMe capability; Discovery identifies, but doesn’t delete.
Preventing access to applications(C) is not an analytics function; it’s related to policy enforcement.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.1: Analytics Overview):
“WalkMe Analytics tracks engagement with guidance, identifies friction points and adoption gaps, and provides real-time insights into software usage and efficiency.”
The course states: WalkMe Fundamentals
“Key analytics capabilities include monitoring user engagement, detecting workflow issues, and offering realtime data to improve process efficiency.”
Options A, D, and E are the key capabilities.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.1: Analytics Overview.
WalkMe Insights User Guide, “Analytics Capabilities” Section.
Course: , Module 3: Analytics and Insights. WalkMe Fundamentals
Question #:2 - [Advancing Your Skills in Building WalkMe Solutions]
While doing Quality Assurance for a SmartTip, you notice that when you scroll up and down the page, the SmartTip appears to scroll up and down as well before snapping back to its proper location next to your element. Which configuration should you adjust to fix this?
Display Condition
Z-Index
Selected Element # Appears and disappears as a result of end user action
Lock to Element
Answer: D
Explanation
The issue described—where a SmartTip scrolls with the page before snapping back to its intended position— indicates that the SmartTip is not properly anchored to its associated element. TheLock to Element configuration ensures that the SmartTip remains fixed relative to the selected element, even during scrolling or dynamic page changes. Enabling this setting in the WalkMe Editor prevents the SmartTip from moving independently and ensures it stays aligned with the target element.
The other options are incorrect:
Display Condition(A) controls when the SmartTip appears based on rules, not its positioning behavior.
Z-Index(B) affects stacking order, not scrolling alignment.
A. B. C. D.
Appears and disappears as a result of end user action(C) relates to element visibility triggers, not anchoring during scrolling.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
“The ‘Lock to Element’ setting ensures that a SmartTip remains anchored to its selected element, preventing it from scrolling independently or misaligning during page interactions like scrolling.”
The course advises: Advancing Your Skills in Building WalkMe Solutions
“If a SmartTip moves with page scrolling before snapping back, enable ‘Lock to Element’ in the Editor to maintain consistent positioning relative to the target element.”
Option D, Lock to Element, resolves the scrolling issue observed during Quality Assurance.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, “SmartTip Positioning” Section.
Course: , Module 8: Troubleshooting SmartTip Advancing Your Skills in Building WalkMe Solutions Configurations.
What is the primary difference between Global Level Design and Local Level Design in WalkMe?
Global Level Design only affects ShoutOuts, while Local Level Design affects SmartTips andLaunchers.
Global Level Design applies to all WalkMe content, while Local Level Design applies to specific items and can override global settings.
Global Level Design requires CSS knowledge, while Local Level Design does not for certain elements.
Global Level Design is only available for administrators, while Local Level Design is available for all users.
Answer: B
Explanation
In WalkMe, Global Level Design refers to styling and configuration settings that apply universally to all WalkMe content within an account, such as default fonts, colors, or balloon styles. These settings ensure
Question #:3 - [Advancing Your Skills in Building WalkMe Solutions]
consistency across deployables like Smart Walk-Thrus, ShoutOuts, and Launchers. Local Level Design, on the other hand, allows Builders to customize the appearance or behavior of specific WalkMe items (e.g., a single ShoutOut or SmartTip), overriding global settings when needed. This hierarchy enables flexibility while maintaining a cohesive brand identity.
The other options are incorrect:
Option Ais wrong because Global Level Design affects all content types, not just ShoutOuts, and Local Level Design applies to any item, not only SmartTips and Launchers.
Option Cis misleading, as both design levels can be configured without CSS knowledge using the WalkMe Editor’s UI, though advanced customization may involve CSS.
Option Dis incorrect, as both design levels are accessible to Builders with appropriate permissions, not restricted by user role.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.6: Design and Customization):
“Global Level Design sets the default styling and behavior for all WalkMe content in an account, such as fonts, colors, and balloon positioning. Local Level Design allows customization of individual items, overriding global settings to meet specific needs.”
The course states: Advancing Your Skills in Building WalkMe Solutions
“Use Global Level Design to enforce brand consistency across all WalkMe deployables. For unique requirements, apply Local Level Design to specific items, which takes precedence over global configurations.”
Option B correctly captures the primary difference between Global and Local Level Design.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.6: Design and Customization.
WalkMe Editor User Guide, “Global vs. Local Design” Section.
Course: , Module 9: Customizing WalkMe Content. Advancing Your Skills in Building WalkMe Solutions
Question #:4 - [Advancing Your Skills in Building WalkMe Solutions]
You’re getting ready to plan your next build. What data/section in Insights can you use to help you Capacitor determine which content your end users may need you to build next?
Total Menu Opens
Activity Log
What Users Are Searching For
D. Text and Multilanguage
Answer: C
Explanation
The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The “What Users Are Searching For” section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for “profile settings” but find no relevant content, this indicates a need to build guidance for that process.
In the context of the question, “What Users Are Searching For” directly informs the WalkMe Builder about user pain points and content demands, unlike the other options:
Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for.
Activity Logprovides a record of user interactions with WalkMe content but doesn’t specifically highlight search behavior or content needs.
Text and Multilanguagerelates to content localization settings, not user behavior or content planning.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
“The ‘What Users Are Searching For’ report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand.”
Additionally, the course emphasizes: Advancing Your Skills in Building WalkMe Solutions
“Leveraging Insights data, particularly the ‘What Users Are Searching For’ section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support.”
This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting.
WalkMe Insights User Guide, “What Users Are Searching For” Report.
Course: , Module 4: Using Insights forContent Planning. Advancing Your Skills in Building WalkMe Solutions
Question #:5 - [WalkMe Fundamentals]
What is the function of WalkMe Discovery’s License Optimization feature?
To automatically renew software licenses without user intervention
To identify potential wasted spend on app licenses
To disable unused applications permanently
To increase the number of applications used in an organization
Answer: B
Explanation
WalkMe Discovery’s feature analyzes application usage data to License Optimization identify potential . By tracking which licenses are underutilized or unused, it helps organizations wasted spend on app licenses optimize software investments, reducing costs without disrupting operations.
The other options are incorrect:
Automatically renewing licenses(A) is not a WalkMe function.
Increasing applications(D) contradicts the goal of optimization.
Extract from Official WalkMe Documentation:
Disabling unused applications permanently(C) is too extreme; Discovery provides insights, not actions.
Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.6: WalkMe Discovery):
“The License Optimization feature in WalkMe Discovery identifies underused or unused software licenses, highlighting opportunities to reduce wasted spend.”
The course explains: WalkMe Fundamentals
“WalkMe Discovery’s License Optimization helps organizations save costs by pinpointing licenses that are not fully utilized, enabling informed decisions.”
Option B correctly describes the function of License Optimization.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.6: WalkMe Discovery.
WalkMe Discovery User Guide, “License Optimization” Section.
Course: , Module 4: Discovery Features. WalkMe Fundamentals
Question #:6 - [Getting Started with Building WalkMe Solutions]
You just created a SmartTip that is attached to a button. This button is only displayed on a popup modal window that will show up or disappear depending on how the user interacts with the page. When you publish the SmartTip to your site and are testing it, you notice that the SmartTip does not appear at all when opening the popup modal window and the SmartTip is supposed to appear every time the window is opened. What is the first configuration you should check to fix this issue?
A. B. C. D.
Element Behavior Setting - Appears and Disappears as Result of User Action
SmartTip Position
Element Behavior Setting - Appears After Page Load and Stays Visible
Lock to Element
Answer: A
Explanation
When a SmartTip is attached to an element in a popup modal window that appears and disappears based on user actions, the SmartTip may not display if its is not configured to account for Element Behavior Setting dynamic visibility. The setting instructs WalkMe to Appears and Disappears as Result of User Action monitor the element’s visibility and display the SmartTip whenever the element (e.g., the button in the modal) becomes visible due to user interactions, such as opening the modal. This is the first configuration to check, as it directly addresses the dynamic nature of the modal window.
The other options are less relevant:
SmartTip Position(B) affects placement but not whether the SmartTip appears.
Appears After Page Load and Stays Visible(C) assumes the element is always visible after page load, which doesn’t apply to a modal.
Lock to Element(D) ensures positional alignment, not visibility triggering.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
“For elements in dynamic UI components like modals, set the Element Behavior to ‘Appears and Disappears as Result of User Action’ to ensure SmartTips display when the element becomes visible.”
The course advises: Getting Started with Building WalkMe Solutions
“If a SmartTip fails to appear on a modal window’s element, first check the Element Behavior Setting. Use ‘Appears and Disappears as Result of User Action’ for elements that toggle visibility.”
Option A is the first configuration to check.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, “SmartTip Element Behavior” Section.
Course: , Module 7: Troubleshooting SmartTips. Getting Started with Building WalkMe Solutions
Question
#:7 - [WalkMe Fundamentals]
What is the primary purpose of Digital Adoption?
To eliminate the need for employee training on new software
To increase the number of applications used in an organization
To reduce IT support teams by automating all processes
To ensure employees and customers use digital platforms and capabilities effectively
Answer: D
Explanation
The primary purpose of is to Digital Adoption ensure employees and customers use digital platforms and , maximizing the value of software investments. Digital Adoption Platforms (DAPs) capabilities effectively like WalkMe achieve this through guidance, analytics, and automation, helping users navigate and master digital tools to achieve business outcomes.
The other options are incorrect:
Eliminating training(A) is not realistic; DAPs support training, not replace it.
Increasing applications(B) is not the goal; it’s about effective use of existing tools.
Reducing IT support teams(C) is a secondary benefit, not the primary purpose.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):
“Digital Adoption aims to ensure that employees and customers effectively utilize digital platforms, enhancing productivity and user satisfaction through tools like DAPs.”
The course states: WalkMe Fundamentals
“The core purpose of Digital Adoption is to enable effective use of digital tools by employees and customers, driving efficiency and value.”
Option D is the primary purpose of Digital Adoption.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.1: Introduction to Digital Adoption.
WalkMe Overview Guide, “Digital Adoption Defined” Section.
Course: , Module 1: Understanding Digital Adoption. WalkMe Fundamentals
Question #:8 - [Advancing Your Skills in Building WalkMe Solutions]
Your IT team needs all employees to complete a critical computer update by the end of the day to prevent cyber-attacks. What is the best strategy to implement for this use case?
Have a ShoutOut appear in the middle of the screen with only a call to action button to complete the update.
Place a ShoutOut at the bottom of the screen and let the end user click on the call to action when they want.
Add a Launcher to the top of the page that says ‘Click here’ and opens a Knowledge Base article.
Have a ShoutOut appear in the middle of the screen and add a ‘Remind me tomorrow’ button.
Answer: A
Explanation
For urgent and critical tasks, such as a mandatory computer update to prevent cyber-attacks, WalkMe ShoutOuts are effective for grabbing user attention and driving immediate action. A ShoutOut positioned in the middle of the screen with a single call to action (CTA) button to complete the update ensures high visibility and encourages prompt compliance. Including only one CTA avoids distractions and aligns with the urgency of the task, as users are guided directly to theupdate process without options to delay or seek additional information.
The other options are less effective:
Option B(ShoutOut at the bottom) is less noticeable and allows users to delay action, which is risky for a critical update.
Option C(Launcher with a Knowledge Base article) provides information but doesn’t directly facilitate the update process.
Option D(ShoutOut with a ‘Remind me tomorrow’ button) undermines the urgency by allowing users to postpone the update.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):
“ShoutOuts are ideal for urgent announcements requiring immediate user action. Positioning a ShoutOut in the center of the screen with a single, clear call to action maximizes engagement and drives compliance with critical tasks.”
The course advises: Advancing Your Skills in Building WalkMe Solutions
“For time-sensitive and mandatory actions, such as security updates, use a centrally placed ShoutOut with a single CTA to ensure users prioritize the task. Avoid options that allow postponement to maintain urgency.”
Option A is the best strategy for this critical use case.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts.
WalkMe Editor User Guide, “Creating Effective ShoutOuts” Section.
Course: , Module 12: Designing Urgent Notifications. Advancing Your Skills in Building WalkMe Solutions
Question #:9 - [Getting Started with Building WalkMe Solutions]
The ShopMe team wants to put a Launcher on every product page. Example URLs of the productpages are as follows:
http://shopme.walkme.com/product/taylor-swift-1989/
http://shopme.walkme.com/product/nicki-minaj-the-pinkprint/
http://shopme.walkme.com/product/beyonce-beyonce/
How would they build the Current URL rule for when this should appear with best practices in mind?
Current URL > is like > shopme.walkme.com/product
Current URL is like > walkme.com
Current URL > contains > /product
Current URL > contains > shopme.walkme.com
Answer: C
Explanation
To display a Launcher on every product page, the Current URL rule must target the common pattern in the product page URLs. The example URLs share the segment “/product,” which uniquely identifies product pages. Using the rule ensures the Launcher appears on all pages with “ Current URL > contains > /product
A.
/product” in the URL, following best practices for specificity and flexibility. This approach avoids overly broad or restrictive rules and accommodates potential URL variations.
The other options are incorrect:
is like > shopme.walkme.com/product(A) is too specific, missing subpaths like “/taylor-swift-1989/.”
is like > walkme.com(B) is too broad, matching non-product pages.
contains > shopme.walkme.com(D) is also too broad, including non-product pages on the domain.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.9: URL Rules):
“For URL-based rules, use ‘contains’ with a unique URL segment (e.g., ‘/product’) to target specific page types, ensuring flexibility and accuracy for dynamic URLs.”
The course advises: Getting Started with Building WalkMe Solutions
“When targeting pages like product pages, use ‘Current URL contains’ with a distinctive segment like ‘ /product’ to capture all relevant pages without including unrelated ones.”
Option C is the best URL rule for the Launcher.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.9: URL Rules.
WalkMe Editor User Guide, “Configuring URL Rules” Section.
Course: , Module 10: Targeting Content with Rules.
In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment. How would you describe the status of this Shuttle?
Answer: D
Explanation
to Production but has been modified
to Production
In the WalkMe Editor, a next to a content item, such as a Shuttle, in the Production full green circle environment indicates that the item is and is live for end users. This status confirms Published to Production that the Shuttle has been successfully deployed without subsequent modifications or archiving.
The other options are incorrect:
Archived in Production(B) would show an archived status, not a green circle.
Draft mode in Test(A) would show a different icon (e.g., gray or yellow) in the Test environment.
Extract from Official WalkMe Documentation:
Published but modified(C) would display a modified indicator, not a full green circle.
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Status):
“A full green circle in the Production environment indicates that the content item, such as a Shuttle, is published and active for end users.”
The course states: Getting Started with Building WalkMe Solutions
“Check the status icon in the Editor: a full green circle in Production means the content is live and published without pending changes.”
Option D correctly describes the Shuttle’s status.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing andStatus.
WalkMe Editor User Guide, “Content Status Indicators” Section.
Course: , Module 12: Managing Content Status. Getting Started with Building WalkMe Solutions
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