2020 Vision & Values RE-FOCUSSED
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Contents Introduction 3 What has happened in the last 4 months?
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2020 – Re-focussed
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The Mission, The Vision, & The Values
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The Mission
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The Vision 19 The Values 20 - Teamwork - Innovation - Integrity - Pride - Clarity That’s All Folks!
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Hi everyone We wanted to share a quick catch up and reflection with our key friends and clients, following one of the hardest 4 months in the history of Concorde BGW. We jumped into 2020 with a feather in our cap and a spring in our step, giddy for what was due to be Concorde BGW’s biggest & best year, we were full of excitement and ready to go. Little did we know what was lurking around the corner… Through no fault of our own, and completely unprecedented & unpredicted, our Concorde world has been rocked by the Covid – 19 global pandemic. Pubs, bars and hotels all asked to close indefinitely by the government. Our lovely clients have been forced to enter into battle to keep their businesses buoyant and we have had to make some hard decisions to ensure Concorde stays the strong and vibrant business we all know and love. Covid-19 forced us all to press the pause button on life and take time to reflect, enjoy the sunshine and spend time keeping ourselves and our families safe. We are lucky that our team remain in good health and we are thankful for that, despite the huge challenges we have faced. Unfortunately, to keep the company in a position of strength we have had to lose members of our amazing team and look at how we operate as a business. We really didn’t want to let anyone go and had no idea this is where 2020 would lead Concorde BGW Group.
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“ Some things are so unexpected that no one is prepared for them�
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So what now? It’s time to pick ourselves up, dust ourselves off, reaffirm our mission and what needs to be done and set off back in the right direction. This is a quick reflection on where we are and what our plans are in the new world, we find ourselves in. This will re-introduce our company mission, vision and values, and explain a little bit about how we are going to ensure Concorde stays at the top of its game and continues to offer the innovative designs, quality workmanship and fabulous service we are so well known for. T.T.F.N. CBGW X 5
Life in lockdown
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Shortlisted for the 2020 Mixology Awards
Back to the pub
Leo Cycling
4th July Pie at the pub
Lets get Quizzical Lockdown Quiz Nights
Care Packages
Easter Foodbank Deliveries during lockdown 7
Jess Building a BBQ
So, what has happened in the last 4 months? • We have had to let some of our amazing team go – and we are genuinely very sad about that. • We have taken the decision to move out of our London office as it was too big for our purposes and we are now sharing a workspace with another design practice. • We have hosted 11 digital quizzes with over 30 life-changing prizes! • We have continued to send out birthday presents to those in our t eam celebrating a milestone birthday in lockdown and cards to everyone else. • We have encouraged our team to take up free online training courses. • We have reminded our teams to make good use of the Westfield health perks to keep themselves and their families safe during lockdown. • We have sent out 88 care packages to put a smile on everyone’s faces when times were really tough. • Tannis our Health & Safety manager has passed her NEBOSH environmental management qualification. • Guy has relocated to the north and we are pleased to have him now based from our Doncaster office.
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• We have won a large NAAFI job in the Falklands. • We have been shortlisted for 2 Mixology awards. • We have submitted our first ever entry into the CIPD awards. • We have written a detailed COVID-19 policy and implemented COVID-19 measures in our Doncaster, Leicester and Nottingham offices to keep everyone safe. • Our Health and safety documents and procedures have been updated and innovated to include all possible COVID-19 measures to keep our sites safe • •
We have kept in touch with our team to update them with the state of play regularly using zoom video calls and webinars We have talked and listened with our clients and helped them prepare for opening
• We have refocussed our business strategy to suit the new world • Whilst apart our team stayed together - we kept each other going with jokes, thoughts and fun things to do, shared on our Facebook Group Ye Old Concorde Inn. • Danielle our marketing assistant passed her google analytics exam
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Back on site!
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Back on site at The Wharf
Thumbs up at The White Horse
Our sites have new Covid19 measures in place
Back on site with a smile 11
Paul Ainsworths Offices, first handover during lockdown
The Royal Oak, Tickhill – refurbished, ready for opening at social distance 12
Social distancing screens installed at The Methuen
Green Dragon - Function room turned Farm Shop completed during lock down 13
“ Remember how far you have come, not just how far you have to go. You are not where you want to be, but neither are you where you used to be “ 14 14
What is the company focus going forwards for 2020? • • • • • • • • • • • •
Continue to welcome and integrate Intend Electrical and A Hull Electrical into the CBGW Family. Look to expand our core & facilities management business and move into new sectors. Focus on innovation - in terms of how we work, with design, internal processes & with construction. Keep introducing, engraining, reinforcing, and developing our company values. Continued training & development programme. With the introduction of core company values we can begin to “live the values” to create more consistency through the company & our behaviours. Roll out and training of the leadership charter which will help our leaders, lead by our values. Continued innovation through marketing materials and visualisations. Executing the Concorde BGW Group HR strategy & helping our team leaders to deliver excellence. Company recognition scheme. Continued talent management for existing team members and succession planning for the future. Improved mental health awareness & increased mental health first aid trained team members.
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Introducing Our Values, Mission & Vision How did it start? Well, from our last Investors in people accreditation assessment and talking through our results with Ann, our lovely advisor, and also Lee, a management training expert, it became very clear that as the company continues to undergo change, growth & re-structure we needed to agree what our mission is, what our vision for the future is and what values are important to the company. These three things are the foundations for our future success. After a lot of soul searching by the board, and head scratching by Richard, The Mission, The Vision and The Values we need to work to, live by and ultimately use as our Concorde BGW compass were all agreed. These will be the key for our future & will improve and help achieve consistency across the company. We hope that you will agree with & support our company values and work with us to carry on our mission whilst working towards our vision and join us on the next step of our Concorde BGW journey.
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The Mission: Concorde BGW Group Mission Statement What is a mission statement? A mission statement defines your cause and is a formal summary of the purpose, aims and values of the company. Why is a mission statement important? Mission statements are a way to strategically align all levels and departments of a company, so whatever day-today tasks each employee or team is working on, everyone is unified towards the company’s bigger purpose.
“ We believe that we can inspire everyone through our passion, expertise and innovation to entrust us to deliver their ambitions with excellence, every time” – Richard Wilson 2020 18
Our vision statement:
“ We will be the number one choice for clients looking to engage with a design, build and maintenance company within the hospitality industry� – Richard Wilson 2020
The Vision Concorde BGW Group Vision Statement What is a vision statement? A vision statement defines where the company is aspiring to be in the future. Why is a vision statement important? Vision statements are a way to direct a business in the right direction and helps align the business purpose with its future aspirations. It gives a clear common goal for the company and all team members to work together to achieve.
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Our Values
Teamwork
Innovation
We work as a team
• We involve people in decisions that affect their lives • We value our colleagues, and we develop and support them to be resilient and effective • We have empathy for people and seek to understand their perspectives • We support and empower people through our work • We celebrate our achievements as individuals and as a team • We help each other as colleagues
We are innovative • • • • •
We are respectful to other roles within the company We generously share our knowledge, expertise and skills We work in partnership with people and organisations to find the best approach We are inclusive and seek people’s input and involvement We proactively lead a project forward together
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We are flexible, creative and responsive to changing needs We embrace changes and innovation within the business We have the courage to take informed risks and try something new We are reflective and seek feedback to inform and shape our work We push the boundaries to be the best within our field
Integrity
Pride
Clarity
We have integrity
We take pride in everything we do
We champion clarity
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We are trustworthy, and we do what we say we will do We are professional in all our dealings with others We stay true to our values when it’s easy and when it’s difficult We lead by example We treat people with fairness, objectivity, and courtesy
We pride ourselves in our work and our projects We take pride in helping our clients get the best out of our service and their project We take pride in helping each other to be the best we can be We take pride in our work space, our appearance and our approach with clients We are proud to be a part of Concorde BGW
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We listen and communicate honestly and clearly We have a clear business purpose and our team understand their role as part of this We make our expectations clear – to clients and our teams We are clear in the expectations of where the company is heading in the future We set clear company objectives and work towards them as a team
Guy and his alter ego
Raising money for Dementia UK
John o Groats to Lands End Richards Contribution
Concorde BGW Awards 2019 Critics choice Stella Senior Design & Project Manager 22
The Team!
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That’s All Folks We really hope this has given you a bit of an update on the company, where we are at currently and how we are working towards the future. We have really appreciated the support and understanding we have received from our clients and suppliers through this difficult time and we are dedicated to continuing to make Concorde BGW an amazing and inspiring business. Thank you for coming on this journey with us and being a valued part of the Concorde BGW world – we look forward to continuing to work with you for many years to come. .
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“ Any company that
cannot imagine the future, won’t be around to enjoy it”
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