Customer Drivers
Values and Behaviours
• Predictable and consistent service
The way we behave around here
• Offering something extra
Value
Behaviours
Safety
lways comes first A We look after each other
Customer Focussed
We do what we say we will do We are flexible and solution focussed
Authenticity
We walk the talk We are up front
Inquisitiveness
We try new things We learn from mistakes
Unity
We own our own decisions We work together
Diversity
We break down barriers to inclusion We appreciate each other’s differences
• Quality over quantity • Caring about why and how we work with our clients • Offering information on other services available • Great communication • Respectful and maintaining dignity
Our Participants/Clients
Our People
• Maintain a solutions focus for all participants
• Staff are our most valuable asset
• Support people with dementia to live at home for longer
• Define the culture we aspire to and live it
• Ensure technology supports client independence
• Ensure our workforce employment model is contemporary
• Maintain an active advocacy role with Government • Provide consistency of workers to all clients • Develop credible research that feeds into cutting edge service provision
• Support our staff to be the best service and solutions providers Tasmania has to offer
Our Processes
Our Potential
• Deeply understand our client groups
• Develop new service models that support the CBS vision of independence for all Tasmanians regardless of age or ability
• Drive efficiencies that don’t negatively impact client services • All core internal systems are well documented and all staff are trained in their usage • Ensure all participants and staff know about and understand the service solutions CBS provides
Community Based Support Annual Report 2018-2019
• Continue to provide, grow and develop quality services across Tasmania in: – Disability Services, predominantly NDIS; and – Aged Care Services, predominantly HCP
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