Community Based Support 2015-16 Annual Report by Community Based Support

Taking a break

Fishing with my

friend

Community Based Support

Transforming lives in Tasmania Annual Report 2015-2016

for over

2 5 yea

Contents Chairman’s Report

CEO’s Report

Case study: CBS gives Harry a new lease of life

Case study: Caring for carers

A year in review

How CBS supports you!

Case study: Living at home with the support I choose

Case study: Team effort gets Melvie to the game

Case study: The right support at the right time

Client testimonials

Treasurer’s Report

Financial Statements

Chairman’s Report

It is with pleasure that I once again provide this report as Chairman of Community Based Support (CBS). It has been a year of change at CBS, where we have turned challenges into opportunities. Peter Nute resigned as CEO in November 2015 and we were fortunate to engage Murray Coates as his replacement. Murray enthusiastically commenced in April 2016.

It is quite clearly the staff of CBS that sets us apart from other organisations in the community services sector.

279

formal compliments received by CBS in 2015/2016

During the interim Loreta Eskirtas, Senior Manager Community Care, acted as CEO and the work of CBS continued effectively. In fact, the organisation functioned so well the skill set for the new CEO was redefined. Engaging an executive search company to recruit Murray, we have been fortunate to find a CEO who can lead the organisation into the changing environment that our sector has rapidly become. CBS’s Board of six volunteer members meet each month to provide good governance. In June the Board and Senior Management developed CBS’s strategic plan for the next three years. To ensure that as many voices as possible where heard and had input into this strategy, pre-workshops and focus groups where held with clients, carers and all levels of CBS staff. This creative and innovative plan will guide CBS as it moves forward over coming years. We said goodbye to one of CBS’s Board Directors, Sarah Crawford, who resigned from her position after 5 years of dedicated service. I would like to take this opportunity to thank Sarah for her commitment to CBS and wish her and her family every success and happiness for the future. I would also like to thank each of my fellow Board members for their time, commitment and assistance throughout the year. CBS received notification from our tenants, Australian Visual Solutions, that they had acquired property and would be moving at the end of their lease in January 2016. While looking for a new tenant, the prospect of CBS using the space by relocating our technical services crew was discerned to be an opportunity to best optimise the use of our asset. We are currently engaging with engineers about the structure needed for the workshop relocation.

Regrettably, CBS suffered a power outage that left the organisation without computer access for an extended period. While we recovered quickly, we learnt from the experience and took the opportunity to secure a more reliable backup server. Our server has subsequently been relocated to Cambridge and is installed in the Aurora building. In March, CBS was approached by a disability services organisation that had recently had its CEO resign and was considering a merger. While the merger did not eventuate, it is comforting to note that CBS is highly regarded by its peers in the sector and is in a good position to explore various prospects for growth and the effective delivery of services. While other organisations have come and gone from our sector, CBS has appreciated the continued support offered by the Federal and State Governments. This has enabled CBS to provide excellence in service delivery and to become a leader in the industry. As highlighted in the Treasurer’s report, CBS delivered a modest surplus for the year and the Board decided to reinvest in a support worker conference, renovations to the kitchen and solar panels at the CBS head office, located at 24 Sunderland St, Moonah. My thanks must also go to the staff at CBS, particularly Murray and the senior management team, for their collective hard work over the financial year. It is quite clearly the staff of CBS that sets us apart from other organisations in the community services sector. Staff at all levels of the organisation perform their roles with enthusiasm and compassion and it remains a privilege to serve as their Chairman.

Ross Doddridge Chairman of the Board

Community Based Support Annual Report 2015 – 2016

CEO’s Report

My first Annual Report message as Chief Executive Officer of Community Based Support will not be a traditional one that reflects on the operations of the business for the 12-months of the reporting period. As I was only appointed to the position in March 2016 and started work the following month, I would rather focus on the future of our business and the sector more broadly, and the direction we are likely to take. At the outset let me say how pleasing it is to be managing a team of passionate, enthusiastic and committed people. Since my appointment I have kept a close eye on the actions of the Federal Government as it rolled out its aged care reforms with the transition to consumer directed care and the expansion of the National Disability Insurance Scheme. It is an understatement, but change is coming to the disability and aged care sector in 2016/17 and beyond. While the changes may be difficult to understand, and change is often difficult at the best of times to accept, our employees, clients and their families should appreciate that we are well placed to manage the business through these changes.

The overall goal is to provide support that enables clients to live the life they choose.

Community Based Support Annual Report 2015 – 2016

We have developed a strategy map for 2016 to 2019, including a Mission and Vision for the organisation.

We have developed a strategy map for 2016 to 2019, including a Mission and Vision for the organisation. It simply states that CBS supports individuals to live the life they choose, that we want to maximise client independence and deliver high quality services that meet customer needs. The overarching message of this strategy document is: “Enhance what we do. Build for the future.” We have also redefined a set of values and supporting behaviours (The way we do it around here), what we need to do to meet the needs of our clients (customer drivers) as well as outcomes we are seeking to achieve by 2019. The overall goal is to provide support that enables clients to live the life they choose. It is obviously an important document that we will reference on a daily basis as we take the organisation forward. In closing my first message, I would like to thank the Board, CBS employees, clients and their families for the way they have welcomed me to this organisation and the feedback they have provided. It has been much appreciated and most valuable and I look forward to it continuing. As I noted earlier, change can be difficult. But I would encourage as many people as possible with queries to contact CBS and start working with the organisation as we help you to understand the changing rules in this sector.

Murray Coates Chief Executive Officer

If we didn’t have CBS on board to pro vide this vital support , Harry’s life wou ld be completely differ ent.

An average

230

Harry Bolch

with mum Kelly and Meegan

hours of suppo rt provided by CB S to each individu al NDIS client

CBS gives Harry a new lease of life Personal Care Program

In many ways Harry Bolch, 17, is like any other teenager. He enjoys shopping, going to the movies and bowling with friends. But unlike other boys his age, he is unable to leave the house on his own and he may never get his driver’s licence. Harry has severe cerebral palsy affecting all of his limbs and alternates between a manual and electric wheelchair to get around. He is one of thousands of young Tasmanians with disabilities benefiting from the National Disability Insurance Scheme (NDIS) since it first rolled out for 15-24-year-old Tasmanians in 2013. Under the scheme, eligible Tasmanians can access the NDIS community linkages and individualised planning processes to identify the necessary supports required to help them achieve their goals and outcomes. Harry’s mum, Kelly Bolch, says the NDIS support, which Harry has been receiving since March 2014 through local service

provider Community Based Support (CBS), has transformed her son’s life. “It’s enabled Harry to have some independence as a teenager,” she said.

She says her son is “a much happier person” since CBS has come on board as an NDIS provider.

“Prior to the scheme being introduced we had minimal funded support, so if we didn’t have CBS on board to provide this vital support, Harry’s life would be completely different.” Mrs Bolch says the trained and qualified staff at CBS work with her to develop and implement a package of services that were individually tailored to Harry’s needs. “We were very fortunate to be matched with CBS,” she said. “We’ve been with them for 14-years – since Harry was three-years-old, so their staff are like extended family,” she said. “They made sure our needs were met after the NDIS transition occurred and that Harry was matched with a great team of support workers who take the time to listen to him and respond to his needs.” Mrs Bolch says one of Harry’s favourite pastimes is going shopping at Eastlands, which CBS helped facilitate. “Every weekend a CBS support worker will take him out into the community…

he’s really comfortable in their presence and could spend hours sitting in a café just watching the crowds go past,” she said.

“Like any teenage boy, he just wants to have a bit of social life without his mum and dad hanging around,” she said. “And mum and dad also get a bit of a break thanks to the CBS Personal Care program (funded through the NDIS), which provides assistance with self-care activities, such as showering.” Eligible participants in the NDIS can choose CBS as their certified service provider. CBS works with people to support them to live the life they choose.

We’ve been with CBS for 14-years – since Harry was three-years-old, so their staff are like extended family. Kelly Bolch

Community Based Support Annual Report 2015 – 2016

It was comfortin g and a huge relie f to have someone who I could trust to ca re for my husband . Dr Jane Tolman

21,536

Total hours of m uch needed respite was provided to CB S carers in 2015/1 6

Dr Jane Tolman

with husband Ian

Caring for carers Carer Support Service

Caring for someone can be a rewarding experience, but it can also be physically and emotionally tiring, stressful and, at times, isolating. Dr Jane Tolman is a carer for her husband, Ian, who lives with Parkinson’s disease, a spectrum of physical symptoms, as well as non-motor symptoms such as memory issues, sleeping problems, depression and anxiety. “Ian was diagnosed 16-years-ago, but his condition has significantly deteriorated over the past two years,” she said. A specialist in geriatrics, Dr Tolman has significantly reduced her own career to care for her husband. “It is possible to leave Ian for brief periods most of the time, but he changes a great deal from day to day, so it can be difficult to plan ahead,” she said. “Of course, it is heart-breaking to watch the person you love suffering so much, but I have to be ready to adapt to new challenges.

“It is important that Ian still experiences a fulfilling and productive life, despite his symptoms, for as long as possible.”

“The CBS carers are qualified, trained and experienced to understand my husband’s situation.

Dr Tolman said she thought she was managing quite well on her own. But she does appreciate that this cannot be done alone and is well aware of the need for carers to get help.

“They turn up on time, they make him feel at ease and nothing is ever a problem for them.”

“Everything really fell into place when I discovered Community Based Support’s Carer Support Service.” The Carer Support Service organises “time out” for carers – or someone in a caring role, allowing them to participate in other activities. For Dr Tolman this might mean being able to attend a professional meeting or undertaking clinical work in other parts of the state. Importantly, it ensures that the person who is being cared for has his or her needs supported and that the carer is able to continue in the role. “It was comforting and a huge relief to have someone who I could trust to care for my husband so I could leave the house for a few hours,” Dr Tolman said.

“My work is my respite and by having these breaks, I am able to ‘do good’ for other people… it’s what keeps me going,” she said. Dr Tolman said one of the challenges of being a full-time carer was recognising when to take a break, and planning ahead when possible. “Being a good carer is about trusting that the sky won’t come crashing down if you don’t iron the bed sheets,” she said. “It forces you to prioritise what you think is important and what actually is important.”

The CBS carers are qualified, trained and experienced to understand my husband’s situation… having these breaks… it’s what keeps me going. Dr Jane Tolman

Community Based Support Annual Report 2015 – 2016

A year in review

The financial year of 2015/2016 has seen the changes continue in aged care and disability services. At Community Based Support (CBS) we have strategically positioned ourselves to meet the changes impacting the sector without losing the links to our strong history, or our focus and commitment to our various client groups. It has been a year full of developments, challenges and success.

In 2015/2016 our staff listened and responded to 250,000 telephone calls and logged 386,489 travel kilometres to ensure qualified and trained staff met our client’s needs with efficient, effective and caring service. That’s equivalent to travelling almost 9 times around the world.

We continue to be a well-respected service provider that has good governance, an active board and comparative to our industry, low staff turnover at 5.6%. This year we delivered support services to 5,586 clients and directly employed 227 Tasmanians. Out of these clients almost three hundred formally complimented our staff on the work they performed. Conversely, just twenty complaints were made. We sincerely appreciated this feedback as it led to process changes and improvements including the CBS rostering and invoicing systems.

It is paramount that our clients have access to competent, affordable and timely care and support services. Constantly evaluating the needs of our clients and refining our capabilities, significant changes and improvements have been made in the area of Information Technology. With these changes clients are now able to access a new private and secure portal, which provides specific and detailed information of their service roster and support worker schedule. Coupled with an opt-in SMS service that notifies clients by text when their support worker is due, our clients are in complete control of their care and able to live the life they choose.

In response to aged packaged care and the National Disability Insurance Scheme (NDIS), this year we sought to re-establish the Client Advisory Group. This group will be made up of representatives of our clients, and carers. They will regularly meet to provide us with feedback and guidance and help to ensure we are well placed and prepared for all the future has to offer in our sector.

hours of suppo

rt…

After 27 years of providing Home and Community Care services to people with disabilities, we are now whole heartedly offering National Disability Insurance Scheme (NDIS) services across Tasmania. Much can be learnt from our experience in implementing the NDIS that will be of enormous help in navigating the reforms ahead of us in aged care. By July 2019 all eligible Tasmanians will have access to the NDIS and we are well prepared for all our client’s growing needs. This year alone, we provided an average of 230 hours of individually tailored support to each of our NDIS clients. We have continued to recognise and honour the selfless work of carers and worked hard to support them in their commitments. This year, CBS provided carers with a whopping 21,536 hours of well-deserved respite! During these hours, carers were offered an opportunity to meet others in similar situations and receive some time for themselves, all the while confident that the person they care for was safe and their needs were being met. The reduction of social isolation cannot be underestimated to the well-being of carers. Committed to good and lasting relationships, we see ourselves as a part of our clients’ extended family. We are eagerly looking forward to the next stage of our growth and development.

CBS delivered

216,688

Recognising that relationships are of utmost importance in our work, our expert staff continue to ensure the best possible match is made between our clients and staff. A great deal of time and effort goes into these matches and, consequently, examples of successful and lasting matches are seen time and again in both areas of aged and disability care. In addition to this, CBS has also taken steps to engage with its staff at all levels to ensure we are able to provide the best possible service to our clients at all times.

…to

5,586 clients

Community Based Support Annual Report 2015 – 2016

Bus outings

Assessment and Care Coordination

These outings aim to provide social interaction in the way of group outings that are fun and entertaining, enhancing a person’s quality of life, emotionally, physically and mentally. It reduces social isolation and encourages individuals to be engaged in their community.

Young carer respite and information services

CBS works with people to assess their individual care needs. Together, we work to find a balance of support and independence to achieve that persons short and long term goals.

Consumer directed respite care

Practical and social support for young people caring for someone at home and who are at risk of not completing their education due to the caring role.

This program provides packages of care, tailored towards the specific needs of individual carers.

Carer support services CBS operates the Commonwealth Respite and Carelink Centre in southern Tasmania. The program provides support and respite to carers of all ages and circumstances in order to assist them to prevent or minimise stress and burnout.

Home modifications program This program focuses on the person’s most immediate needs as they relate to improving safety and accessibility in their home. Major Home Modifications are usually for requests such as bathroom reconfigurations and large ramps. Minor Home Modifications are usually for requests such as hand rails and small ramps.

Garden maintenance

Home care packages

Mental health carer support program This program focuses on decreasing carer stress and improving the daily living capacity of recipients. It provides a range of flexible support options for carers including respite, training and education, and counselling.

NDIS CBS is an authorised NDIS provider offering individualised services and support. CBS supports individuals to achieve their short and long term goals.

Spring cleaning

Residential respite booking service

Community Based Support Annual Report 2015 – 2016

This program provides annual spring cleaning to eligible clients; including thorough cleaning of kitchens, bathrooms, light fittings, skirtings, windows, gutters and high dusting. Turning of mattresses is also included.

This service allows individuals to make one call for bookings, advice and support when accessing residential care. It provides a short-term stay in an approved Social support aged care facility for people living This program aims to meet in the community who the clients’ need for socialisation need a break. and includes individual activities such as visiting family and friends, Domestic assistance shopping and bill paying or small Assistance with light groups such as playing cards, household duties such book club, afternoon tea or as vacuuming, cleaning, community access. laundry and ironing.

CBS offers a range of home care packages that are designed to provide individually planned and coordinated services, meeting the daily care needs of older people who live independently at home.

Up to three hours of garden maintenance each year is available to eligible people, and can include things such as mowing, weeding, general gardening and rubbish removal.

In partnership with Tunstall Healthcare CBS works with individuals and families to find solutions that increase the level of safety for people living independently in their own homes. These can include devices such as personal medical alarms, fall detectors, help buttons, smoke, gas and flood detectors and key safes.

CBS also offers all Tasmanians the option to purchase its services.

Providing a range of personal services including dressing, showering, mobility assistance, medication prompting and meals.

This program aims to meet the individual’s physical needs for low impact and gentle movement, with each session guided by a professional fitness instructor.

Health and safety monitoring services

How CBS supports you!

Personal care program

Gentle movement chat and water aerobics groups

Social clubs Social clubs bring fun, companionship and entertainment to people’s lives. Activities can include art and craft, lunch groups, cooking, nature appreciation, gardening, and day trips.

Respite program This program is designed to give carers a break by providing in-home personal, domestic and social support for the care recipient. This includes things such as walks, cards games, meal preparation, going for a drive, light household tasks and assistance with personal care.

Home maintenance program This program covers a wide range of small repair and maintenance tasks in the home including things such as the repair and replacement of taps and tap washers, repair and replacement of door and window locks, minor repair of doors, furniture and walls, installation of smoke alarms and installation of key safes.

With the assista nce of Community B ased Support (CBS), I can still lead an activ e and independent life, which is very importan t to me. Patricia Haslock

386,489 kms travelled b y CBS to deliver services to clien ts in 2015/2016

Patricia Haslock

at home in Mount Nelson

Living at home with the support I choose Personal Care Support

Patricia Haslock’s garden is, quite simply, her pride and joy. Judging by the immaculately kept lawns, vibrant flowers and lush greenery that surround her Mount Nelson home – which she designed and built on her own at the age of 65 – it is easy to understand why.

Personal care, social support and spring-cleaning are among the flexible services offered by CBS that are helping to address Patricia’s immediate needs and assist her to stay living independently in the community. These supports, which are funded through the Commonwealth Home Support Program, involve a one-hour home visit from a CBS personal care support worker three times a week for assistance with showering and dressing.

“I have always been a keen gardener. I was raised on a farm in Scottsdale, so gardening is in my blood,” Patricia said.

Once a week, a support worker joins Patricia for three-hours so she can do the grocery shopping, banking and pay the bills.

Today, the 93-year-old still enjoys exercising her green thumb, but her chronic back pain means her muchloved hobby is limited to her sun deck, where she tends to her pot plants.

“This support is absolutely necessary to enable me to remain at home, which I intend to do for as long as I can manage,” she said.

Another highlight of Patricia’s week is visiting Kingborough House in Huntingfield through the CBS Day Centre Social Group. The CBS respite house provides opportunities for older people and those with disabilities to pursue recreational activities of their choice. “A bus picks us up at 9am and we arrive to a beautiful morning tea prepared for us at the house,” Patricia said. “There we enjoy a range of activities such as arts and crafts; we play games and do puzzles and go on outings before returning home in the afternoon. “It’s a really lovely experience and a chance for us to have a chat with people in the local area.”

“Suddenly, I was forced to take a step back, which as a strong and determined woman who liked to keep busy, was very difficult,” Patricia said.

Patricia is also accompanied on a fortnightly basis to the local swimming pool where she exercises for two-hours to help reduce the symptoms of her back pain and relieve stress on her joints.

“But with the assistance of Community Based Support (CBS), I can still lead an active and independent life, which is very important to me.”

Visiting the pool regularly not only allows her to maintain good physical health, but it gives her the chance to socialise with other adults her age.

This support is absolutely necessary to enable me to remain at home, which I intend to do for as long as I can manage Patricia Haslock

Community Based Support Annual Report 2015 – 2016

CBS has been a mighty big help. Somet imes I get frustrated, bu they have always t been there to listen a nd to help me get thro ugh the bad days. Melvie Fletcher

Melvie Fletcher

wthorn play

ready to see her beloved Ha

Team effort gets Melvie to the game

227

Tasmanians directly employ ed by CBS in 2015/16

Consumer Directed Care

Ever since she discovered the joys of football as a child, Melvie Fletcher has nurtured a love for the popular Australian pastime. “I absolutely adored going to see Hawthorn play live,” she said. “I just love the atmosphere of those games where all the supporters are gathered together and you get to shout and cheer to your heart’s content. “But with the limited use of my right side and my need to use a walker, it’s just too hard, so I’ve had to make do with watching them at home on the television.” In an effort to get her back into the environment she loves, Community Based Support (CBS) arranged to help Melvie to get to this seasons football match between Hawthorn and Carlton held in Launceston. CBS provides Melvie with weekly care and support delivered under a consumer-directed care (CDC) Home Care Package. The package is designed to provide individually planned and coordinated

support to meet the daily care needs of older people, like Melvie, who are living in their own home. For Melvie, a Home Care Package delivered on a CDC basis means she has a greater say about the types of care services she receives and how they are delivered by working closely with her CBS care team. CBS Aged Care Services team leader Ebony Lacey said the arrangement helped to ensure Melvie was still able to do the things she loved doing, while keeping her involved in the process. “Melvie has wanted to go to the football for a long time but knew this would not be possible unaccompanied” Ebony explained. CBS organised all aspects of the trip, from booking the game tickets and accommodation to lining up the transport to and from the match. “It was very much a team effort, and Melvie was involved in the entire process – from deciding which game she would like to go to, to final approval of the accommodation,” Ebony said. Melvie said she was delighted to be given a front row seat to her first live game in decades.

Community Based Support Annual Report 2015 – 2016

“If it weren’t for CBS, I wouldn’t have had the opportunity to go. And I was delighted to be accompanied by Grace, who I felt comfortable with.” Melvie said that without CBS, she simply would not be the person she was today. “CBS has been a mighty big help. Sometimes I get frustrated, but they have always been there to listen and to help me get through the bad days,” she said. “I have accomplished many things that previously I would have shied away from. “I’m even taking CBS’s armchair exercise classes every Friday and I’ve made quite a few friends in the group. “It’s nice to talk to people and to not feel so lonely anymore.”

If it weren’t for CBS, I wouldn’t have had the opportunity to go. And I was delighted to be accompanied by Grace, who I felt comfortable with. Melvie Fletcher

different langua ges are spoken by CBS, including Auslan! CBS has improve d our quality of life. Everything they’v e done has been of benefit to us. Harry Young

Harry Young

with CBS support worker Nella

The right support at the right time Aged Care Support Package

Ten years ago Judy Young was looking forward to joining her husband Harry in retirement. An academic at the University of Tasmania, she was on her way home when she suffered an aortic dissection, leaving Judy with brain damage and the loss of most of her senses including her vision, taste, smell and hearing. Judy also lost some of her mobility. Without any hesitation and with much love and compassion Harry became Judy’s carer. With sadness he speaks of this time that saw an active, intelligent and strongly independent woman become totally dependent on the care of others. Six years ago some of this would change significantly as Tasmanian owned and operated Community Based Support (CBS) entered their lives. CBS offers Harry and Judy both practical and social support and this has made a vast difference to their quality of life. Harry explains, “CBS has done a top job and beyond our expectations.”

After being offered a Home Care Package, Harry worked closely with the CBS Aged Care team to tailor the supports to his specific needs, providing him with what he says is “an appropriate and comprehensive range of services.” This help with the cleaning, gardening and general home maintenance plus providing simple solutions to some of the challenges that arise has meant that this loving couple in their seventies can stay in their home. As a carer Harry has also attended a carer getaway for a few days hosted by CBS. Harry speaks of this time as “a wonderful opportunity to recharge my batteries, connect with other people in similar circumstances and share stories”. During this time CBS ensures all of Judy’s needs are met with either a carer staying with her or by visiting her several times a day. It is only with this great confidence that Harry will leave Judy. Of great value to Judy has been the social support CBS has provided. Each week Judy spends time with Nella, doing the sorts of things she would do with a friend. Of this aspect of CBS’s services Harry couldn’t speak more highly: “CBS has been very considerate. They went to a great deal of trouble to match us

up with the people providing us with services. These people have become friends and they make a huge difference to our lives”. CBS has also helped introduce a computer software program for Judy that enables her to communicate more effectively. This has contributed to Judy’s independence and connection with the outside world. Of the support they receive, Harry says “CBS has improved our quality of life. Everything they’ve done has been of benefit to us.”

CBS has been very considerate. They went to a great deal of trouble to match us up with the people providing us with services. These people have become friends and they make a huge difference to our lives Harry Young

Community Based Support Annual Report 2015 – 2016

Client testimonials

Taking

a brea

“I would like to express my satisfaction with your teams efforts today and the fantastic job that they did… The three men were all very well presented, friendly and generally very professional… The lawns and garden area look a lot neater and I can now concentrate more time looking after my wife. My dog also made some new friends.” Allen and Wendy, CBS clients

“The last 5 months have been somewhat of an ordeal for David & myself but made so much easier by your help. Thank you and your crew for all your support over the previous weeks. Kudos to you all. Greatly appreciated.” Gary, CBS client

“I would like to take this opportunity to offer my thanks and appreciation to Aaron, all coordinators and office staff for the provision of a supportive and friendly work environment. I have thoroughly enjoyed my 21 year tenure and wish all the staff at CBS all the best for the future…” From a retiring CBS worker to the CEO

Community Based Support Annual Report 2015 – 2016

“I have been most appreciative of the excellent service I have received from numerous (CBS) carers both for my late husband and myself.” A letter to the CEO

Off to th

e game

“To (office worker), whom I only speak on the phone but feel she always puts up with me ringing for information and is always helpful and kind to me. Please accept my thanks for your kindness and patience.” A thank you card to an office worker

“Without the support of CBS and Carers Tasmania my life would be pretty grim.” A letter from a carer

Cooki

ng up

a stor

with Fishing

my frien

Community Based Support Annual Report 2015 – 2016

Treasurer’s Report

As Treasurer of the CBS Board of Directors, it gives me great pleasure to provide the following information pertaining to Community Based Supports finances for 2015/2016. Summary Revenues declined marginally to $12.5 million, and CBS produced a modest surplus of $107,661. Non-Trust commercial services income decreased marginally to $3.4 million, but was well supported by an increase in package income. Member’s funds are now $3.34 million, mostly represented by ownership of properties at Sunderland Street, Risdon Road and Charles Eaton Place. Community Based Support’s (CBS) accumulated cash surplus at 30 June was $1.5 million. Our current liquidity ratio is positive, indicating a healthy trading position.

Operational Performance Grants income declined marginally this year. Full-fee services also declined, but there was a pleasing increase in package income. The overall revenue reduction was $336,278. However, improvements in rostering and other support services resulted, as noted previously, in an operating surplus of $107,661. Surpluses like this from earlier years have funded new facilities in our community houses, upgrades to our computer systems and improvements to workshop facilities. These improvements enhance the attractiveness of premises to our clients, facilitate marketing services more widely, help to produce timely reports for funding providers and enhance OH&S standards for employees. Small day centre activities in Cygnet and Huonville, Bridport and Burnie continue to operate successfully. CBS’s joint venture, Your Care Inc, has been inactive this year. Respite Booking services, Domestic Assistance, Spring Cleaning, and Technical services continue to provide CBS clients with additional support within the scope of government grants and full-fee programs.

Major Assets

Revenue

Members Funds

Community Based Support Annual Report 2015 – 2016

3,338,570

CBS owns 19 vehicles. Motor vehicle replacements were made in accordance with current policy.

Service Stream Costs Government grants in the past have included allowance for many service streams to suit the client. A review started last year has clarified the costs of several service streams. Consequential actions will provide clients with the mix of services they are seeking in future and ensure ongoing financial viability of CBS services.

2016

2,870,141 2015

2,737,600 2014

2,829,165 2013

2012

2016

2,626,136

12,551,145

12,877,423 2015

12,364,329 2014

11,822,813 2013

2012

11,700,000

Land and Buildings were revalued early in 2016. Their value has appreciated overall by $360,000.

David Asten Treasurer

Financial Statements 2015-2016

Community Based Support Annual Report 2015 â&#x20AC;&#x201C; 2016

Community Based Support Inc 24 Sunderland Street, Moonah, Tasmania 7009 PO Box 823, Moonah, Tasmania 7009 Tel: 03 6208 6600 Fax: 03 6208 6699 Email: admin@cbsaust.org.au Web: www.cbsaust.org.au ABN: 91 874 273 928