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Community Based Support Annual Report 2016-2017

Adding value to people’s lives

Community Based Support Annual Report 2016/2017 


Contents Chairman’s Report


CEO’s Report


Strategy Map


Adding value to people’s lives


Case study: Essential care for Daphne and Ted


A year in review


How CBS supports you!


Case study: The Purdy’s get some valued respite


Case study: A new bathroom for Lex and Shirley


Case study: CBS helps Ken to find independence


I choose CBS because…


Treasurer’s Report


Financial Statements



Community Based Support Annual Report 2016/2017

Chairman’s Report In my Annual Report message last year, I wrote that it had been a ‘year of change at Community Based Support (CBS)’. That broad theme continued through this reporting period.

It is the staff we employ at CBS that sets us apart from other organisations in our ever-changing sector.

As readers of this report would appreciate, it was the first full financial year for CBS under the leadership of CEO Murray Coates, who was appointed in March 2016 and commenced in April of the same year. Murray has led the organisation very well, and in collaboration with the Board, implemented a number of changes and improvements to ensure the organisation’s readiness for the much-publicised changes within our sector. CBS has kept a watching brief, and in fact has played an active role, on the roll out of the Federal Government’s aged care reforms, the expansion of the National Disability Insurance Scheme and the transition to Consumer Directed Care. As you would expect, Murray has played a key role in this space interacting with government and advocating on behalf of our clients. At last year’s AGM, it was agreed to appoint BDO as our auditors for 2016/17. I am pleased to report that the firm spent the year getting to know the CBS business, and that the relationship is developing in a professional and value-added way. During the year, CBS established an investment portfolio with investment brokers Giles & Wade. The Board felt it was prudent to first investigate and then implement a different approach to managing our modest surplus funds and, through the brokers, have invested in safe, higher return activities. The Board also established a Risk and Business Strategy Committee that meets four times a year. The committee is focused on ensuring that the organisation’s future direction is considered and any required changes – taking account of, for example, the

significant changes being experienced in the sector – are implemented in a timely way. Further, the Board established an Advisory Committee that our clients are represented on that meets every twomonths. This direct consumer input provided to the Board has been vital and will continue in 2017/18. Keeping Directors apprised of good governance remained a focus in 2016/17. In support of this, a number of Directors attended a Better Boards conference and an AICD governance conference during the year. This was particularly important given the tremendous changes that have been (and will be) experienced in our sector. In closing, I would like to thank my fellow Board members for their time, assistance and counsel throughout the year. The Board welcomed three new Directors in 2016/17 – Dr Peter Tucker, Ben Goodsir and Samantha Meyer. Specifically targeted to join our skillsbased Board and expand on the expertise around the table, the new Directors have all added enormous value to our deliberations during the year. I would also like to thank all employees at CBS, particularly Murray and his senior management team, for their hard work over the reporting period. It remains very clear to me – and the Board – that it is the staff we employ at CBS that sets us apart from other organisations in our ever-changing sector.

Ross Doddridge Chairman of the Board

Community Based Support Annual Report 2016/2017 


CEO’s Report Performance indicators for the Board and CEO focus on staff first and this support from the top has resulted in highly engaged and committed staff that have immense pride in their work. Employer of Choice Judges

Without question, change has been a feature of the reporting period in the disability and aged care sector, with more to come. Change has been on the Federal Government’s agenda for some time. CBS is very supportive of client choice. The organisation has invested heavily in our people to help our clients understand and then transition from the old system to the new system. This important work is ongoing. As I reported last year, CBS has a strategy map to take us through to 2019. It is in lock step with the government’s changes –supporting individuals to live the life they choose, that we want to maximise client independence and deliver high quality services that meet customer needs. CBS has actively participated in the reform debate. For example, I sit on the state committee of National Disability Services. CBS also responds to discussion papers and regularly interacts with relevant ministers and bureaucrats to advocate on behalf of our clients and the sector more broadly. CBS took over the management of Derwent Valley day services from the Derwent Valley Council in the reporting period. The service continued as normal. While it is relatively small, it was an important outcome for CBS as it demonstrated that the Federal Government saw our organisation as a good provider and was happy to transfer the service over.


Community Based Support Annual Report 2016/2017

On top of the transition of the Derwent Valley services, I am pleased to be able to report on general growth across the business, including being funded to provide services in Launceston and George Town. CBS has established an office in Launceston and has grown its Home Care packages business since they become portable in February 2017. To the end of June this reporting period, the number increased from 62 to 83. Safety for our employees and clients is our number one priority – and is of critical importance to the Board. Our staff have done an outstanding job in 2016/17, reducing our workers’ compensation premium. As a result, our insurer provided us with a rebate that will be used for the further development of WHS systems. On the subject of staff, more than 100 of our employees attended a highly successful staff conference in May 2017 for professional and ongoing development. The theme was “adding value to people’s lives” during which speakers challenged attendees to find new and creative ways to achieve this goal, outside of the more traditional approaches. Ultimately, CBS wants our staff to be highly-skilled and wellequipped to best serve our clients.

Many of the employees are field based and isolated. Technology and support systems enable them to stay connected, safe and informed. As a result, staff say they are able to provide higher quality care.” CBS started using YouTube to provide news and updates to support workers in the field and our clients. It has been a major change in terms of the way we communicate with our people, but it has been a successful one, with expansion into training areas underway. Feedback has revealed our field workers feel “part of the organisation”. CBS launched a new marketing and advertising campaign in 2016/17 – ‘I choose CBS because…’ The campaign was developed internally and has delivered good results reflected through increased web site visits and social media interaction. As a result, we have attracted new clients and have increased our brand awareness across the state. In closing, I would like to extend my sincere thanks to the Directors of CBS for their direction and important oversight of our business, and thank the dedicated and hardworking team.

In the same month CBS was recognised as an Employer of Choice. The judges said: “Performance indicators for the Board and CEO focus on staff first and this support from the top has resulted in highly engaged and committed staff that have immense pride in their work.

Murray Coates Chief Executive Officer Above right: Employer of choice awards night

Strategy Map 2016-2019 Enhance what we do, Build for the future

2019 Outcomes

Customer Drivers

• Strong brand and profile

• Predictable and consistent service

• Customer focused service organisation Based in Tasmania

• Offering something extra • Quality over quantity

• Flexible,innovative and effective Product offering

• Caring about why and how we work with our clients

• Efficient and effective processes

• Offering information on other services available

• Skilled, informed and responsive staff • Aligned with strategic partners

• Great communication

• Discretionary profit to fulfil vision

• Respectful and maintaining dignity







The way we behave around here Behaviours


 lways comes first A We look after each other

Customer Focused

We do what we say we will do Flexible and solution focused


We walk the talk We are up front


We try new things We learn from mistakes



We own our own decisions We work together


We break down barriers to inclusion We appreciate each other’s differences



u y ser et c vices that me

Values and Behaviours Value

x i m i si n g c l i

ind ent













MISSION Why: CBS supports individuals to live the life they choose




Strategic Investments Understanding client needs Service development and transition Support Innovation Opportunity seeking Communications Technology Attracting and upskilling staff Processes and systems Scale and/or efficiency Advocacy and policy

Community Based Support Annual Report 2016/2017 


Adding value to people’s lives CBS staff conference On Saturday third of May 2017, Community Based Support (CBS) office and field staff gathered at Blundstone Arena, Bellerive, for their fourth annual conference. The theme of the conference was adding value to people’s lives. Guest speakers were invited to challenge participants to find new and creative ways to achieve this outside of more traditional approaches. The conference was a fantastic opportunity for 102 staff to step out of their daily roles and engage with expert speakers and one another. The Board too was well represented by Directors, including the Chairman Ross Doddridge and Treasurer David Asten. CBS office and field staff rarely have the opportunity to meet face to face, so for many the conference was the first time meeting colleagues. This was appreciated by participants, one commenting that “the conference is just such a good way of getting to know all staff that you may only have contact with when they phone the office”. Another participant added that “it was nice getting together and being part of a bigger picture for the future


clients formally complimented the contribution CBS made to their lives in 2016/17. Clockwise from centre top: Keynote speaker, Darren Mathewson Support staff and office staff get to know each other CBS colleagues are also great friends Lifelong learning at CBS Celebrating the end of a great conference


Community Based Support Annual Report 2016/2017

It was nice getting together and being part of a bigger picture for the future of our clients and the industry that is ever evolving.

speakers were excellent. By far the best CBS conference I’ve been to”.

Conference participant

Chief Executive Officer Murray Coates was delighted with the outcomes of the day, especially the participation of the staff. “It was really great to see the passion and honesty of our staff. They raised such great ideas and asked terrific questions. They listened and engaged and seemed inspired. It was great to see them so receptive to new ideas while remaining committed to our clients” he said.

of our clients and the industry that is ever evolving. I really appreciate being informed and knowing that CBS is in good hands”. Staff were invited to contribute topic ideas to the content of the day which resulted in a varied and stimulating program. External speakers included Dr Jane Tolman, leading dementia expert, and Darren Mathewson, CEO of the Tasmania Division of Aged Care Services Australia. Internal speakers provided industry updates on Home Care Packages and NDIS and updates on policy such as Human Resources. Such variety allowed opportunities for networking, listening, asking questions and socialising. Overall, staff were engaged and interested with feedback that included, “the speakers were amazing”, “informative”, “a good mix of important messages and what to expect in the coming weeks” and “the

The conference evaluations overall highlight that the conference was a success. “Thank you for putting the conference together” was a common sentiment shared through the evaluations.

“The annual conference is just one way that CBS demonstrates its commitment to professionalism and ongoing development of our staff. We hold our staff in such high regard and strive to ensure that they are skilled and well-equipped to best serve our clients and understand the changing and dynamic environment of aged and disability care”, explained Murray. “CBS is well positioned to continue offering great service and care to all our clients, adding value to people’s lives.”

7,700 homes cleaned by CBS – that’s almost every home on Tassie’s West Coast!


languages are spoken by CBS staff enriching the lives of many clients. Community Based Support Annual Report 2016/2017 


Essential care for Daphne and Ted Support:

Aged Care Services

Client: Daphne and Ted Phillips

Daphne Phillips was a young mother of five children when her husband Ted was crushed by a tree. It was 1982 and volunteer fire fighter Ted was standing on his truck while fires blazed around him. Were it not for a passing doctor it is unlikely Ted would have lived. Ted arrived at the Royal Hobart Hospital unconscious and broken but thankfully not burnt. He would remain in intensive care for eight months followed by two years in a ward and three years at Douglas Park Rehabilitation Centre in New Town (now St Johns Park) where he had to learn to do everything again. Ted was just 38 years old. As a consequence of the accident Ted has had ongoing and growing health issues that have required constant care and frequent visits to the hospital. In all of the 35 years since the accident, Daphne has never left Ted’s side and as their children have grown they too have become part of his care team.

We’re looking after one another. With the support of our family and CBS things will work out alright. Daphne Philips

It was in 2013 that Daphne first had contact with Community Based Support (CBS). Ted had suffered his third stroke and while in hospital Daphne was given some information on how CBS could help. Daphne explains that she and Ted are “like an ant and an elephant” and with her own health issues she simply could not help him into the shower. Since then, they have been provided with assistive equipment and a support worker comes to their home to shower Ted three times a week and both Ted and Daphne couldn’t be happier. “It’s a marvellous help,” Daphne explains. Although Ted has had different support workers over the years he is complimentary of them all, even becoming friends with one after her role changed. Daphne explains that “Ted feels safe and comfortable with his support workers” and that means so much to her and the family.

During Ted’s last stay in hospital in January this year the doctors sent him home with the knowledge that they really couldn’t do anymore. He now likes to spend his days sitting on the deck listening to the family sawmill operating or watching television with his beloved dog Ringo on his lap. He has a great appetite and Daphne enjoys preparing him a three course meal each day. CBS is in regular contact with Daphne, seeing how she and Ted are and if there is any way they can help. “I only have to ring up and they know who I am” she says. Among the many offers of help are opportunities for respite care. Although Daphne has never taken up these offers she greatly appreciates them. At the moment Ted prefers to be with her and the family but she is confident if things change the support will be there. What Daphne values most about CBS is the “peace of mind that if I need help, they will be there”. Daphne’s commitment to Ted is extraordinary and uncomplaining. When asked how she manages, she simply says “we’re looking after one another. With the support of our family and CBS things will work out alright”. Below left: Daphne and Ringo Below right: Ted and CBS support worker Catrina


Community Based Support Annual Report 2016/2017

A year in review It was once again a privilege for Community Based Support staff to work and engage with clients and the wider community in areas of aged and disability support in the 2016/2017 financial year. We’re proud of our achievements, including winning the Employer of Choice Award, expanding services in the north and successfully incorporating a Client Advisory Group to provide us with a valuable perspective on our work. The area of aged and disability care remains dynamic, one we continue to navigate and explore while seeking opportunities for growth. Advocating on behalf of clients for a fair and functional system remains a priority, including meeting with Ministers and government representatives and responding to policy documents as ways of contributing to future change and development to ensure that client needs are supported and Community Based Support can be here for a long time.

The CBS Board continues to effectively engage with the organisation, providing good governance and oversight to our operations. In this last financial year, we have been fortunate to weave into our strategic plan avenues for development in areas of both success and challenge, while remaining true to our core business of service delivery. An anticipated IT upgrade, based on a well-researched strategy, is due for completion in 2020 and will ensure we can operate at full capability. The Board is supported by the Client Advisory Group and staff who often go above and beyond expectations. In the last year alone, 252 clients formally thanked staff for the positive contribution they made in their lives. Our new advertising campaign, based on real testimonials of current clients, has been well received and helps communicate our message. The organisation encourages and invites contributions from various stakeholders, firmly believing that a collaborative, open approach to our work is essential.

Internally we ensure best practice, with staff members continually participating in professional development and learning. CBS provided an average of 17 hours training a month for its staff this year, including focus on particular areas such as dementia.

It’s been a great year for CBS and we are well placed to play a leading role in aged and disability services well into the future. Our staff are genuinely committed to our clients. Over the last financial year we have driven 77,000 kilometres to keep people socially connected, supported 98 clients’ transition to Home Care Packages and cleaned 7,700 homes. We have 22 languages spoken amongst our 336 staff and integrate cultural sensitivities into our everyday practices.

We’re proud of our achievements, including winning the Employer of Choice Award It’s been a great year for CBS and we are well placed to play a leading role in aged and disability services well into the future. We hope we can work with clients, carers, service providers and other agencies, government and local communities to ensure we continue to add value to people’s lives.

Community Based Support Annual Report 2016/2017 


How CBS supports you! CBS also offers all Tasmanians the option to purchase its services.

Assessment and Care Coordination CBS works with people to assess their individual care needs. Together, we work to find a balance of support and independence to achieve that persons short and long term goals.

Bus outings These outings aim to provide social interaction in the way of group outings that are fun and entertaining, enhancing a person’s quality of life, emotionally, physically and mentally. It reduces social isolation and encourages individuals to be engaged in their community.

Social clubs Social clubs bring fun, companionship and entertainment to people’s lives. Activities can include art and craft, lunch groups, cooking, nature appreciation, gardening, and day trips.

Gentle movement chat and water aerobics groups This program aims to meet the individual’s physical needs for low impact and gentle movement, with each session guided by a professional fitness instructor.

Young carer respite and information services Domestic assistance Assistance with light household duties such as vacuuming, cleaning, laundry and ironing.

This program focuses on decreasing carer stress and improving the daily living capacity of recipients. It provides a range of flexible support options for carers including respite, training and education, and counselling.

Respite program

Carer support services CBS operates the Commonwealth Respite and Carelink Centre in southern Tasmania. The program provides support and respite to carers of all ages and circumstances in order to assist them to prevent or minimise stress and burnout.

This program aims to meet the clients’ need for socialisation and includes individual activities such as visiting family and friends, shopping and bill paying or small groups such as playing cards, book club, afternoon tea or community access.

Home care packages Health and safety monitoring services In partnership with Tunstall Healthcare CBS works with individuals and families to find solutions that increase the level of safety for people living independently in their own homes. These can include devices such as personal medical alarms, fall detectors, help buttons, smoke, gas and flood detectors and key safes.

Practical and social support for young people caring for someone at home and who are at risk of not completing their education due to the caring role.

This program is designed to give carers a break by providing in-home personal, domestic and social support for the care recipient. This includes things such as walks, cards games, meal preparation, going for a drive, light household tasks and assistance with personal care.

Social support Mental health carer support program

Consumer directed respite care This program provides packages of care, tailored towards the specific needs of individual carers.

CBS offers a range of home care packages that are designed to provide individually planned and coordinated services, meeting the daily care needs of older people who live independently at home.

Home modifications program This program focuses on the person’s most immediate needs as they relate to improving safety and accessibility in their home. Major Home Modifications are usually for requests such as bathroom reconfigurations and large ramps. Minor Home Modifications are usually for requests such as hand rails and small ramps.

Residential respite booking service This service allows individuals to make one call for bookings, advice and support when accessing residential care. It provides a short-term stay in an approved aged care facility for people living in the community who need a break.

Garden maintenance Up to three hours of garden maintenance each year is available to eligible people, and can include things such as mowing, weeding, general gardening and rubbish removal.

Personal care program Providing a range of personal services including dressing, showering, mobility assistance, medication prompting and meals.

Home maintenance program This program covers a wide range of small repair and maintenance tasks in the home including things such as the repair and replacement of taps and tap washers, repair and replacement of door and window locks, minor repair of doors, furniture and walls, installation of smoke alarms and installation of key safes.


Community Based Support Annual Report 2016/2017

Spring cleaning This program provides annual spring cleaning to eligible clients; including thorough cleaning of kitchens, bathrooms, light fittings, skirtings, windows, gutters and high dusting. Turning of mattresses is also included.

NDIS CBS is an authorised NDIS provider offering individualised services and support. CBS supports individuals to achieve their short and long term goals.

The Purdy’s get some valued respite


Carer Support Services

Client: Allanah Purdy and her parents Sharon and Wayne

When Allanah Purdy was born in 1987 doctors predicted she wouldn’t survive past twelve months. Diagnosed with microcephaly, Allanah beat the odds and just celebrated her thirtieth birthday. Physically Allanah is the size of a six year old girl and her intellectual and emotional capabilities are that of a young baby. She requires constant care and although her general health is good, if she does become ill, it can take a long time for her to recover. Allanah is lovingly looked after by her parents Sharon and Wayne, as well as her siblings. As a child she attended a special school and as an adult she attends an activity learning centre five days a week. Although her capacity for self-expression is limited, Allanah gets very excited at the day centre. She has a joyous and infectious laugh that delights all who hear it. Sharon first came into contact with Community Based Support (CBS) in 1993 and is eternally grateful for all their help and support. “They’re an amazing organisation and have helped us heaps. We’ve always been looked after so much. You’ve only got

They’re an amazing organisation and have helped us heaps. We’ve always been looked after so much. Sharon Purdy

to pick up the phone and they’re there to help. I’m sure they put things on hold to help us.” Particularly precious to the couple is the respite care CBS offers. “We wouldn’t have been able to have any time out without them, especially when the kids were younger” Sharon says. In fact, CBS has provided respite for the couple every Thursday night and second Tuesday night for as long as Sharon can remember. Support staff attend to Allanah for an hour, three mornings a week, to help her shower, dress and have breakfast. For a time CBS also helped provide a housekeeper. Sharon is quick to compliment all those who have helped care for Allanah saying, “We’ve always had wonderful carers; there hasn’t been one we didn’t like. They’re all amazing and I often end up friends with many.” Until her retirement, Joyce was a long term CBS support worker, now replaced by her daughter Vicki who also works for CBS. Sharon continues, “All our kids have grown up with them so they’re just like family.”

Treasured by both Sharon and Wayne are the carer getaways offered by CBS’ carer support services. The few days away is an opportunity to really leave everything behind, even just for a short while. The couple take it in turns to attend and find great comfort being with other carers. Allanah will be eligible for the NDIS next year. Sharon says with a laugh, “We didn’t have a clue how it would work or what it would do. CBS has really helped with the process. Jackie has been amazing and helped us understand how it works.” “There’s no way we would change from CBS. They’ve taken a big load off,” Sharon concludes. Above left: Sharon, Wayne and Allanah Purdy Above right: Sharon relaxes at a carers get together Below: Wayne enjoying a carer getaway

Community Based Support Annual Report 2016/2017 


A new bathroom for Lex and Shirley


Home Modifications Program

Client: Lex and Shirley Johnson

Eighty three year old Lex Johnson was on his way to complete a ‘walking test’ at the Royal Hobart Hospital in October 2015 when he was hit from behind by a truck while crossing at the pedestrian crossing. Despite the seriousness of two broken ankles and no memory of the accident, Lex’s family committed to entering the 64 kilometre Bruny Island Ultra Marathon together the following year. He just had to get well. What followed was six weeks at the Royal, where Lex developed hospital induced delirium. The delirium left him disorientated and confused and meant his hospital stay couldn’t be followed up by a rehabilitation stay. Lex’s family applied for him to be discharged into their care. They made whatever changes they could to their home to accommodate a wheel chair and rostered themselves so that Lex would never be alone. The bathroom provided the biggest challenge and despite every best effort Lex always


Community Based Support Annual Report 2016/2017

Our needs are not extensive at the moment but if we’re ever in a bad place, we know they (CBS) can help. Shirley

needed two people to help him get into the shower. Lex started his rehabilitation in early 2016, visiting the physiotherapist once a week at the hospital. It was after one of these visits that Lex and Shirley first came into contact with Community Based Support (CBS). Through the Major Home Modifications Program, CBS was able to modify their bathroom. Shirley gratefully explains, “We now have a ‘wet room’ with all water from the walls and floor draining out in the far corner. The floor is non slip with no furniture or fittings other than the toilet and it (the floor) laps up the wall to replace the old wooden skirting. The old basin cabinet has been replaced with a wall mounted shelf unit. Storage is now at eye level and fitted into the internal wall cavity. No bending! My temporary, cheap shower rail has been replaced with the sturdy railing used for privacy curtains in hospitals. We now have a beautiful,

functional room that even allows direct access to open and close the window”. The bathroom modifications, provided through CBS, will allow this couple to stay living independently in their home for a very long time. It will also make it much easier for effective home-help if either of them should need it. Shirley speaks very highly of her experience with CBS. “They were fantastic to get on with, pleasant and always coming up with positive things that they can do.” Along with some really good tradespeople, Shirley and Lex feel they’ve made a great, long term connection with CBS. “Our needs are not extensive at the moment but if we’re ever in a bad place, we know they (CBS) can help” Shirley says. Fast forward to December 3, 2016 and all ten members of Team Johnson successfully crossed the finish line of the Ultra Marathon. Shirley says she and Lex might be talked into another marathon or family trip along the Three Capes walk sometime soon. Above left: The first steps to recovery Above right: Lex proudly wearing his Marathon Medal

CBS helps Ken to find independence Support:

Home Care Package

Client: Ken Fros

In 2004 Ken Fros’ doctor was concerned about his high blood pressure and referred him to get an MRI. Ken, a fifty one year old self-employed electrician, promptly followed up and just as his MRI was completed he suffered a massive stroke that might have been fatal were he not in a hospital. Ken spent the next two months in hospital followed by another two months in rehabilitation learning to walk, talk, and look after himself. Ken’s oldest daughter Shannon was soon to be married and he was determined to walk her down the aisle. He proudly gave his daughter away later that year.

The service just gets better and better. Ken Fros

Ken’s driver’s licence and electrician’s licence were taken away after the stroke and his marriage soon ended. Unable to work, Ken qualified for the disability pension and with the support of family and friends, he moved closer to town. Five years ago Ken was referred to Community Based Support (CBS) and he has been very happy with all they have offered. “The service just gets better and better” he says. Ken strongly believes that CBS has his best interests at heart, wanting to keep him living independently for as long as possible. Ken speaks warmly of the team saying, “All the women and men at CBS are brilliant. I wouldn’t be able to get through it without them. They’re caring, helpful and nothing seems too hard for them”.

Today Ken lives independently. He really likes it, saying “it’s a quiet block with lovely neighbours and close to my doctor and the shopping centre”. Tanya at CBS is Ken’s Home Care Package coordinator. She’s always available and willing to help and find realistic solutions. “Nothing’s ever too hard” says Ken. As a consequence of his stroke Ken is now a diabetic who administers his own insulin. Tanya organised for the syringe costs to come from funds in his package. “She finds ways to make it easier for me and to save me a little bit of money.”

All the women and men at CBS are brilliant. I wouldn’t be able to get through it without them. Ken Fros

Support worker, Rachel, visits Ken every Friday for three and a half hours and helps in ways that make it more possible for him to continue to live independently. She helps with the shopping, takes him to his weekly doctor’s appointment, does some housework and they often stop for a coffee and chat. Ken speaks very highly of Rachel and it seems they are a well matched pair. “She’s brilliant. She works really hard and it’s nice to have a coffee together.” The social engagement is just as important to Ken as all the practical help he receives. Ken is grateful for all of the services provided by CBS, knowing without it living independently would be a lot more challenging. “My quality of life is very good, excellent really” he says. Left: Ken and his daughter Shannon

Community Based Support Annual Report 2016/2017 


I choose CBS because‌

They are like family. Lyn, 66 and Martin, 69

They give me the support I need so I can have more time to do the things I love. Jenny, 63

These people have become friends and make a huge difference to our lives. Harry, 78 and CBS Support Worker Nella


Community Based Support Annual Report 2016/2017

They are caring, obliging, reliable and understanding. Heath, 32

I like the atmosphere they create when we are together. Anne, 78

 oing to the day centre has G given me the chance to enjoy being part of a social group. Lance, 97

They give me the support I need so I can live at home with my best friend.

It’s been the best thing I’ve ever done. Now I have a lot more friends. CBS is sensational!

Cliff, 84

Darren, 52

Community Based Support Annual Report 2016/2017 


Treasurer’s Report As treasurer of the CBS Board of Directors, I am pleased to provide the following information pertaining to Community Based Supports finances for 2016/17.






Summary Revenues increased by $0.9 million to $13.4 million. However, additional costs in IT, review of accounting streams, additional work by newly appointed auditors and appointment of staff to work on projects to prepare Community Based Support for the future absorbed operational surpluses. For 2016/17, Community Based Support finished with a deficit of $200,623. Non-Trust commercial services income has increased substantially to $4.6 million, reflecting a satisfying increase in package income, home modification services and fee for service activities.






Members funds are now $3.14 million, mostly represented by ownership of properties at Sunderland St, Risdon Road, and Charles Eaton Place. Other service centres are subject to lease agreements.

2017 (201)









Revenue ($ millions)

Surplus/Deficit ($ thousands)


Community Based Support Annual Report 2016/2017

Our current liquidity ratio is positive, indicating a healthy trading position. Operational Performance Reflecting changes to aged care in the community initiated by our Federal government, Consumer Directed Care (CDC) package income has increased substantially this year, and grantsbased income declined. The expansion of services in northern Tasmania, and consolidation of services in Cygnet and Huonville are providing benefits in using our administrative support services more effectively. Full-fee services, home modification projects and other client support programs continue to provide important revenue streams to CBS, and cost-effective services to clients. Surpluses from earlier years have funded changes in IT functions, additional accounting support, and recruitment of new staff to assist with

the challenging and changing operating environment and expanded services in Northern Tasmania. At our office in Moonah, installation of 120 solar panels has proved to be a sound investment. Performance over 10 months indicates a reduction in our electricity bills of approximately $8,000 per year. Small day centre activities in Cygnet and Huonville, Bridport and Burnie continue to operate successfully, and a new office centre was planned for Launceston to service clients being transferred from another provider and to extend Home Care packages and NDIS services to a wider client base. Community Based Supports’ joint venture, Your Care Inc, has been inactive this year. Community Based Support offer over ten different types of services using government grants and full-fee services, including Respite Booking services, Domestic Assistance, Spring Cleaning, and Technical services, to clients and carers across the State. These continue to provide CBS clients with the support they need to remain as independent as possible, in a place they choose to live. Major Assets Land and Buildings were revalued early in 2016. Their asset value increased marginally to $3.16 million. Community Based Support owns 18 vehicles. Motor vehicle replacements were made in accordance with current policy. Service Stream Costs A review process that started in 2015 has progressed through more service streams. Our auditors support this action as it will provide CBS with better clarity of service costs, and assist clients by helping Community Based Support to maintain viable services in a more competitive environment.

David Asten Treasurer

Financial Statements 2016-2017


Community Based Support Annual Report 2016/2017

Community Based Support Annual Report 2016/2017 



Community Based Support Annual Report 2016/2017

Community Based Support Annual Report 2016/2017 



Community Based Support Annual Report 2016/2017

Community Based Support Annual Report 2016/2017 



Community Based Support Annual Report 2016/2017


Community Based Support Annual Report 2016/2017 




Community Based Support Annual Report 2016/2017

Community Based Support Annual Report 2016/2017 


Community Based Support Inc Hobart 24 Sunderland Street Moonah, Tasmania 7009 Tel: 03 6208 6600 Fax: 03 6208 6699 Launceston 42 Canning Street Launceston, Tasmania 7250 Tel: 03 6338 1889 PO Box 823 Moonah, Tasmania 7009 Email: admin@cbsaust.org.au Web: www.cbsaust.org.au ABN: 91 874 273 928


Community Based Support Annual Report 2016/2017

Profile for Community Based Support

Community Based Support 2016-17 Annual Report  

Community Based Support 2016-17 Annual Report  

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