2016 CANADIAN
ROADSHOW
Fraser River Paint & Body
Owner Franko Borri has seen a lot of changes over the years, but theres one thing that’s never changed.
The team from Fraser River Paint & Body. The business has grown significantly since it was founded five years ago.
is to start them from scratch and train them.” The “grow your own” method of developing technicians can work, if you have the time and people to train them. It should also be mentioned that Borri is a hands-on owner. When things get busy, he puts on the coveralls and gets dirty. Borri has seen a lot of changes over the years, but there’s at least one thing that hasn’t changed. “I’ve used Mitchell from day one,” he says. Borri says he has depended on the hard copy books for years, but he and his facility are now starting on a new journey. “We’re really getting going on RepairCenter,” he says, referring to Mitchell’s management program. “When I can use Mitchell, I do. We use Mitchell Estimating for every estimate we can. I find it gives me more accurate results and nothing is left out.”
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o one will deny that growth is good for a business, but it still comes with challenges. Franko Borri opened Fraser River Paint & Body five years ago. Located in the community of New Westminster, British Columbia, the shop started out in a 7,000 sq. ft. space with a staff of six. Since then, it has grown enormously. Today, a total of 27 people work at the business, which occupies 26,000 sq. ft. spread over five buildings. Fraser River Paint & Body is actually comprised of three distinct operations: a commercial fleet shop, a car shop and a restoration shop, Roadhouse Paint & Body. Keeping everything organized and running smoothly has been a major task, but Borri and his team are up to the job. While Borri has been a shop owner for just five years, his experience in the industry goes back more than 40 years. Frankly, he’s seen it all. Today, he sees a challenge that impacts almost every shop across the country: there just aren’t enough qualified techs. “The industry as a whole is going to have a big problem,” he says. “There just aren’t skilled people to do the work. My solution
Attention to detail is always important. Mitchell’s estimating solution helps to ensure nothing is missed.
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