Collision Repair 24#3

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The Fix Network family came together for a stunning beachfront welcome reception to its 2025 Global Conference at the Dreams Playa Mujeres Golf and Spa Resort in Mexico.

GROWTH, EVOLUTION AND THE SHOP OWNER OF THE FUTURE

BY DARRYL SIMMONS, PUBLISHER

It’s a new era for the Canadian collision repair industry, and one that offers shop owners more paths to growth than ever before. The traditional roadmap, opening a single shop and building a loyal customer base through hands-on leadership, still holds value. But it’s clear we’re at a turning point. The dynamics have shifted. For those who can manage a single location profitably and efficiently, the question becomes: why stop at one?

The modern business environment makes multi-shop ownership possible, and practical. In today’s network-based ecosystem, management structures and repair processes have been refined to the point where scaling up doesn’t mean doubling the stress. You’re essentially expanding

it easier for those with proven track records to grow quickly—if they choose to.

Of course, not everyone sees these changes as wholly positive. There’s something to be said for the old-school model, where the owner knew every customer by name and could walk an insurance appraiser through a repair plan with authority. That model fostered a sense of trust, accountability and hands-on leadership. But it’s increasingly rare.

Today’s reality is shaped by technology. With desk estimating and AI-based appraisal software, many of those traditional conversations no longer take place face-to-face. Third-party vendors using imaging tools and repair databases now guide much of the process. While this streamlines

Today’s reality is shaped by technology. With desk estimating and AI-based appraisal software, many of those traditional conversations no longer take place face-to-face.

the size of your shop floor—but using the same infrastructure, systems and leadership models you’ve already proven.

Franchise and banner networks have played a significant role in this shift. With structured procedures, centralized support and established vendor relationships, they’ve made growth feel less like a leap and more like a logical next step. In the right hands, with the right systems in place, owning two or three shops can be just as manageable as running one—sometimes even more so, thanks to the benefits of scale.

Another important factor driving this evolution is a fundamental shift in who owns collision centres today. Gone are the days when the typical shopowner was someone who worked their way up from sweeping floors to pulling dents and eventually managing the whole operation. Increasingly, we’re seeing second—and third— generation owners who bring a different kind of expertise—education in finance, management, operations and marketing. They may not have turned a wrench, but they know how to turn a profit.

At the same time, capital investors have started to take a serious interest in the collision sector. Groups are being formed, acquisitions made and portfolios built. The thinking is clear: shops that are well-managed, well-equipped and properly staffed represent sound, long-term investments. This influx of capital adds fuel to the fire, making

workflow, it also shifts the skillset required for ownership—from technical to managerial.

Layered on top of this are new challenges: regulatory pressures for sustainability, rising repair complexity and the ongoing difficulty of recruiting and retaining skilled technicians as baby boomers retire. The industry is juggling a lot, and yet—true to form—it keeps adapting.

That’s what makes the Canadian collision repair sector so remarkable. When confronted with challenges, we don’t just react—we respond. We innovate, restructure and move forward. It’s not always easy, and it’s certainly not always fast. But this industry has never been afraid of hard work, and it has never lacked the creativity to find a solution.

So if you’re a shop owner who’s built something successful, maybe it’s time to consider taking that next step. Growth isn’t just for the giants anymore—it’s for anyone who’s proven they can lead with purpose, integrity and efficiency.

Enjoy your summer. And while you’re at it, take a chance on some students. They might just be the future of your next shop.

PUBLISHER

Darryl Simmons publisher@collisionrepairmag.com

ASSOCIATE PUBLISHER

Orest Tkaczuk | orest@mediamatters.ca

EDITOR

Allison Rogers | allison@mediamatters.ca

ART DIRECTOR

Yvonne Maschke | yvonne@mediamatters.ca

VP OF INDUSTRY RELATIONS & ADVERTISING

Gloria Mann 647.998.5677 | gd.mann@rogers.com

INDUSTRY RELATIONS ASSISTANT Wanja Mann 647.998.5677 wanjamann1@gmail.com

DIGITAL OPERATIONS MANAGER

Cassie Doyle | cassie@mediamatters.ca

ONLINE EDITOR

Gideon Scanlon | news@collisionrepairmag.com

AUDIENCE ENGAGEMENT MANAGER

William Simmons | william@mediamatters.ca

MEDIA PRODUCTION SPECIALIST

Dayna Dicuangco | dayna@mediamatters.ca

CONTRIBUTORS

Mario Divalski, Doug Kirk, Stefano Liessi, Lucy Mazzucco, Jay Perry, Jonathan Choi

SUBSCRIPTION

Single edition $7.99 One-year $39.95 ( 6 issues) Collision Repair™ magazine is published bimonthly, and is dedicated to serving the business interests of the collision repair industry. It is published by Media Matters Inc. Material in Collision Repair™ magazine may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing in this publication have been compiled and included with the permission, though not necessarily the endorsement, of the editor, or of independent columnist contributors, and are in no way to be construed as those of the publisher, or as endorsements of them.

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People on the Move

SYLVAIN SÉGUIN, FORMER PRESIDENT OF FIX NETWORK CANADA

Fix Network has announced that Sylvain Séguin, President of Fix Network Canada, has stepped down. Since joining as VP of Operations in 2018 and becoming President in 2022, Sylvain has led Canadian operations for Fix Auto, ProColor Collision, NOVUS Glass and Speedy Auto Service, driving key improvements and growth. “Sylvain’s nearly 30 years in the industry have made him a tremendous asset,” said Steve Leal, Fix Network CEO and president. “We thank him for his dedication and wish him well.” Steve Leal will now oversee the Canadian region directly.

BRIAN KANER, PRESIDENT AND CEO OF THE BOYD GROUP

Brian Kaner has officially been named president and CEO of the Boyd Group, parent company of Assured Automotive, Boyd Autobody and Glass and Gerber Collision and Glass. “I’m honored to lead the Boyd Group and build on our success with the right team in place,” Kaner said. He succeeds longtime leader Tim O’Day, who will remain in an advisory role through 2025. Kaner praised O’Day’s 27 years of leadership and his role in Boyd’s North American expansion. Kaner joined Boyd in 2022 as EVP and COO of its collision business, becoming president and COO in 2023. He previously served as CEO of Pep Boys and Icahn Automotive, and president of Sears Auto Centers.

SRISU SUBRAHMANYAM, CEO, AND KEITH CRERAR, CHIEF TRANSFORMATION OFFICER, REPAIRIFY

Repairify, the parent company of asTech, has named Srisu Subrahmanyam as its new CEO and Keith Crerar as chief transformation officer. “Srisu and Keith bring strong experience in automotive growth and digital transformation,” said John Lindle, executive chairman of Repairify. “They’ll be key to our future success.” Both executives previously held senior roles at OPENLANE, a leading digital vehicle marketplace. Subrahmanyam led the company’s digital transformation, while Crerar focused on global operational efficiency. “As a longtime asTech and BlueDriver user, I’m excited to lead Repairify’s next chapter,” said Subrahmanyam. “We’ll focus on innovation, operational excellence, and solving customer challenges.” Crerar added, “Repairify is at the crossroads of tech, innovation, and service.

I’m committed to driving transformation and scaling performance.” Repairify, part of Kinderhook Industries’ portfolio, includes brands such as adasThink, BlueDriver, and MobileTechRX.

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Training Tomorrow

Fix Network’s Commitment to the Next Generation of Auto Repair Experts

It is no secret that the automotive industry is facing a significant challenge: a growing shortage of skilled technicians. As experienced professionals retire, the urgency to attract and train the next generation of auto repair experts has never been more pressing. In response, Fix Network is proactively addressing this issue by prioritizing engagement with young talent and fostering a dynamic, attractive career path for aspiring technicians.

From hands-on training events and competitions to sponsorships and engaging social media content, Fix Network—a family of premium automotive repair brands in Canada including Fix Auto and ProColor Collision, NOVUS Glass windshield repair and replacement and Speedy Auto Service mechanical repair—is creating exciting opportunities for young people to explore and thrive in this vital industry. Their mission extends beyond simply filling the gap; they aim to inspire a new wave of skilled technicians who are passionate about automotive excellence.

TRAINING GROUND: WHERE TOMORROW’S TECHNICIANS TAKE THE DRIVER’S SEAT

Fix Network’s commitment to continuous training and development is exemplified by their three state-of-the-art training centres located in Blainville, Quebec; Milton, Ontario; and Calgary, Alberta. These cutting-edge facilities serve as

hubs of excellence, supporting not only their valued franchise partners but also youth exploring careers in automotive repair. Through a variety of engaging programs and events, Fix is laying the groundwork for a new era of skilled technicians ready to lead the industry forward.

Among their notable initiatives are the co-ed welding camp and the Young Women in Tech & Trades (YWITT) camp, hosted at their Calgary training centre in partnership with CAREERS NextGen, an organization that brings together industry, schools, government and communities to guide youth into successful career pathways. The YWITT event, in particular gave several female high school students the chance to experience working in a painting booth and hear from successful, inspiring women in the automotive repair industry, such as Cecile Bukmeier, chair of the Northern Alberta Institute of Technology’s autobody program. Cecile spent the day coaching and mentoring the young women, instilling confidence that they can have successful and meaningful careers in the trades. Immense pride comes in knowing that participants from last year’s inaugural event are now apprenticing at various franchise locations, demonstrating the tangible impact of programs such as these in guiding young talent.

“Our goal is to inspire and equip the next generation with the skills they need to succeed,” said Jeff Francis, Technical Trainer in Western Canada. “Seeing these young individuals

progress and thrive in our industry is incredibly rewarding, and it’s what drives our passion for teaching and leading future professionals.” Fix will be building on the momentum of these events with an upcoming Open House, held once again at their training centre, where students will engage with live demonstrations from Fix Network vendor partners, and will have the opportunity to leave their resumes with local Fix franchisees.

ENGAGING THE NEXT GENERATION: SKILLS CANADA AND BEYOND

As sponsors of the Skills Canada Competitions across the country, Fix Network further displays their commitment to tomorrow’s industry leaders at these events by engaging students with interactive booths where they can learn firsthand about automotive repair. Additionally, their technical trainers serve as judges, providing guidance and expertise to aspiring talents eager to make their mark in the industry. A shining example of their dedication to young talent is their sponsorship of 15-year-old accomplished mini cup racer Berlyn McKay, who has been racing since she was eleven and is the only female in her category. Initially supported by Fix Auto Airdrie, Berlyn’s sponsorship has now expanded to the corporate level. Collaborating with vendor partners like 3M, BASF and SATA, and while guiding Berlyn through her participation in the project, Fix has recently completed refinishing her vehicle and have also provided her with a fire-proof racing suit. With over 70 races planned for the year in both Canada and the U.S., Fix Network is looking forward to following her journey as she continues to inspire young racing and automotive enthusiasts.

CONNECTING THROUGH SOCIAL MEDIA: ENGAGING THE NEXT GENERATION

Social media plays a crucial role in connecting with the next generation of automotive technicians. Fix Network has embraced this by launching new Instagram pages for each of their Canadian brands, creating dynamic platforms to showcase exciting partnerships and initiatives. These pages highlight their diverse activities, including their 2024 sponsorship of the LA Kings training camp held in Quebec.

Recently, they expanded their digital presence with a new YouTube channel dedicated to showcasing innovative projects and collaborations. Among the standout content are the humorous Passion Autos capsules, which offer a behind-the-scenes look at vehicle repairs, featuring many of their ProColor franchise partners in the Quebec region. Their latest initiative, set to be featured on their YouTube channel, involves restoring a vehicle purchased from an auction held by the Rust Bros of Netflix’s Rust Valley Restorers. This vehicle will be meticulously restored and auctioned, with proceeds going to their charity partner, Ronald McDonald House Charities Canada.

As the automotive industry navigates the challenge of a shrinking pool of skilled technicians, Fix Network stands at the forefront of a movement dedicated to cultivating the next generation of auto repair experts. Through a holistic approach that combines state-of-the-art training, strategic partnerships and dynamic engagement across social media platforms, Fix Network is more than just addressing the skilled technician gap—they’re inspiring a passion for vehicle repair mastery.

TRAINING TEAM-UP: PETERBOROUGH BUSINESSES BACKING SCHOOL’S AUTOMOTIVE PROGRAMS

Peterborough’s automotive aftermarket businesses are joining forces to support new automotive programs at Thomas A. Stewart Secondary School. Once known for producing skilled industry professionals, the school’s program is being revitalized to address a growing shortage of tradespeople due to retirements.

Led by Carlaw Collision, the group— including Pete’s Autobody, Sidey Auto/NAPA, Clements Body Shop, 3M, Caruk, Cooper Auto Glass and Peterborough Auto Recyclers—is helping modernize the curriculum with skills like plastic welding, dent repair, painting and glass replacement. They’re also advocating for similar programs in other area schools.

The initiative aligns with Ontario’s co-op education program, offering Grade 11 and 12 students real-world experience. Shop teacher Clinton Butts sees the collaboration as key to

exposing students to bodyshop careers and boosting interest in the trade.

“It takes a village,” says Corey Carlaw of Carlaw Collision. “But without a committed teacher like Clinton, we’d go nowhere.” The group is providing tools, expertise and mentorship, with hopes of establishing a

Specialist High Skills Major stream. Russelle Toyota has even donated a vehicle for training. Carlaw encourages other industry professionals to support high school programs across Canada. “Even if I inspire just one student, it’s worth it—but I hope to inspire many more.”

CARING COMMUNITY: WATERDOWN COLLISION RAISES $32,470 TO FIGHT CYSTIC FIBROSIS

For more than 18 years, Waterdown Collision has proudly stood behind the banner of Dante’s Journey to the Cure, raising funds and awareness for Cystic Fibrosis Canada. This commitment is deeply personal—Dante, a cherished member of the Waterdown Collision family, was diagnosed with cystic fibrosis as a young child. His diagnosis sparked a mission that has galvanized friends, family and the broader community to come together and fight for a cure.

Since 2007, with the steadfast support of loyal customers, volunteers, and local businesses, Waterdown Collision has raised more than $350,000 to fund life-changing research and care for those living with CF. Their efforts have included a wide range of events, from the Walk to Make Cystic Fibrosis History and charity car washes to more recently, the Seasonal Tire Swap Fundraiser— each driven by a determination to create a future where CF is a thing of the past.

This year’s Hamilton Walk to Make Cystic Fibrosis History 2025 was a shining example of this spirit. Held on Sunday May 25th, the event drew over 75 friends, family members and Waterdown Collision teammates, all uniting under a shared purpose. Thanks to the incredible generosity of participants and

supporters, the team didn’t just meet their $25,000 fundraising goal—they exceeded it, raising an astounding $32,470.

Special thanks go to everyone who contributed to Waterdown Collision’s seasonal fundraiser, as well as to the many local business partners whose generous support helped make this year’s event a resounding success.

Significant donations were made by several businesses in the automotive aftermarket, including Consolidated Dealers, Burlington Toyota, Hickory Dickory Decks, Terrain Landscaping and the Leggat Group. Enterprise, Hertz and Torq Rentals also sponsored a post-event barbecue.

“It is truly heartwarming to see the immediate and positive engagement from

friends and colleagues,” said Max Di Felice, the current president of Waterdown Collision. “They share our commitment to community support and to the various charities that our industry and partners champion.”

This isn’t just a story of one day’s fundraising—it’s a reflection of Waterdown Collision’s unwavering commitment to a cause that hits close to home. Through Dante’s Journey to the Cure, they have transformed a personal diagnosis into a powerful force for change, proving that when a community comes together, hope becomes action.

Waterdown Collision extends heartfelt gratitude to everyone who has joined them on this journey. Together, they are driving change and bringing us all one step closer to a cure.

SIMPLICITY CAR CARE BRAMPTON ACHIEVES OEM CERTIFICATION

Simplicity Brampton has received OEM certifications from FCA-Mopar, Hyundai, Genesis and Kia.

The milestone marks a significant step forward in the facility’s commitment to manufacturer-approved services in the Brampton community.

“These certifications reflect our ongoing commitment to investing in the latest technology, continuous training and providing our customers with the best repair experience,” said Domenic Prochilo, chief operating officer at Simplicity Car Care. “It also further aligns with our national OEM certification initiative, which has seen rapid advancements and has been embraced by our network.”

Simplicity Car Care is focused on creating a positive and profound impact on its franchisees by:

• Increasing and diversifying top-line sales

• Delivering operational support and processes that allows the franchisee to focus on their business priorities.

• Leveraging our MSO experience to guide and support franchisees through any operational challenges.

Simplicity Car Care is one of Canada’s fastest growing automotive franchises with over 100 locations throughout Canada.

RYDING AUTO BODY MARKS 60 YEARS

Toronto’s Ryding Auto Body is celebrating its 60th anniversary. Founded in 1965 by Rocco “Rocky” DeLorenzo, the shop has grown from a small garage to a 20,000-squarefoot facility on Castlefield Avenue. Now run by Rocky’s son, Mark DeLorenzo, the business employs 20 staff and spans three generations of the DeLorenzo family.

Mark credits the company’s longevity to strong family ties and a loyal team. During the COVID-19 slowdown, he kept the core staff engaged by restoring a 1967 Chevy Camaro—a passion project that reflects his love of classic cars.

Despite tough times, Mark has focused on keeping Ryding competitive, securing 10 OEM certifications and implementing AI tools for customer service and estimating. Though change can be challenging, he says the team adapted quickly.

“At the end of the day, it’s about trust, quality, and honesty,” says Mark. “That’s what keeps customers coming back.”

OF SERVICE

Ryding Auto Body doesn’t just focus on continuous improvement on the shop floor. Recently, the company implemented AI systems to handle answering phones, booking appointments and providing estimation reports.

GLOBAL INDUSTRY LEADERS UNITE TO DRIVE BEST PRACTICES IN PLASTIC REPAIR

Plasnomic has officially brought together some of the most respected and dynamic individuals from across the collision repair ecosystem to form the Plastic Repair Alliance Council—an initiative committed to advancing and supporting the implementation of the highest global standards for plastic repair practices, tools and processes.

This global Council comprises senior leaders and technical experts from some of the most influential organizations in the industry, including 3M, PPG, Polyvance, Mirka, ARA, AkzoNobel, Caliber Collision, Boyd Group, SEM and others. Representing a diverse, cross-regional coalition, the Council spans North America, Europe, Asia, the Middle East, Africa and Australia.

These carefully selected individuals bring a wealth of industry, specialty and regional expertise to support a multilayered approach to communication, education and curriculum development. Their collective insight will help shape the training programs offered to

the broader industry and promote a deep understanding of plastic repair processes and best practices. Council members also maintain strong working relationships with all leading paint companies, MSOs, OEMs, and insurance providers, further enhancing their influence and impact.

“As plastic components such as bumpers, headlights and trims become the most frequently replaced parts in modern vehicles— and current repair volumes represent only a fraction of what can be repaired—the lack of consistent global standards presents both a safety and cost challenge,” said Kurt Lammon, President of Polyvance and founding Council member.

As part of its next phase, the Council will nominate a Council Leader to coordinate efforts and collaborate closely with members in their respective regions and areas of expertise. This leadership role will ensure steady progress and regional alignment toward Plasnomic’s overarching mission.

“This marks a significant milestone for the global collision repair industry and a proud moment for all involved,” said Brian Driehorst, CEO of Plasnomic. “It reflects a unified commitment across stakeholders to set aside differences and work collaboratively to elevate repair standards worldwide. The formation of the Council underscores our shared vision to drive innovation, define best practices, and establish transparent, consistent standards in plastic repair. We’re not just setting guidelines—we’re building an ecosystem of collaboration, transparency, and innovation that will uplift the entire industry and lay the foundation for a more connected, forward-thinking, and sustainable future.”

Under Brian Driehorst’s leadership, Plasnomic will also spearhead a broader collaborative initiative with key partners across the collision, materials, manufacturing, OEM, and insurance sectors.

These strategic partnerships will focus on research, innovation, and the rollout

of best-practice methods for plastic repair, including certified tools, training, and advanced technologies—ensuring highquality, compliant, and sustainable repairs globally. The newly formed group is also in the process of recruiting a COO to support its global expansion and operations.

Council Members Include:

• Anso Jacob (Body Shop Guru), India

• Charles Canning (Halo Group), South Africa

• George Varagic (Industry Executive), Canada

• Graham Threlfall (AkzoNobel), UAE

• John Morrissey (Plastfix), Australia

• Kurt Lammon (Polyvance), USA

• Leonardo Gomez (Mirka), Germany

• Meghan Barrera (SEM/PPG), USA

• Mario Dimovski (Boyd Group )USA

• Peter McAninch (Plastrepair), UK

• Rebecca Miller (3M), USA

• Robert Snook (IBIS Worldwide), UK

• Ryan Gafford (Caliber Collision) USA

• Teruyuki Okuda (3Harmony), Japan

• Vince Edivan (Auto Recycling Association), USA

The council’s mission is bold and vital:

• Promote comprehensive best practices and standards for plastic repair

• Support globally unified training and certification program

• Identify specialized tools, materials, and repair methods

• Review testing and benchmarking OEM compatibility and repair safety

• Collaborate to reduce plastic waste and support sustainability solutions

Plasnomic invites the broader industry to follow its journey as it pioneers innovative solutions, raises global repair standards, and promotes sustainable practices across the collision repair sector.

For more information contact Brian Driehorst of Plasnomic at brian.driehorst@plasnomic.com

“This marks a significant milestone for the global collision repair industry and a proud moment for all involved. It reflects a unified commitment across stakeholders to set aside differences and work collaboratively to elevate repair standards worldwide.”

—

Brian Driehorst, CEO of Plasnomic

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EDUCATIONAL EXCITEMENT

CARSTAR AND BETAG HOST CROSS-SECTOR TRAINING EVENT

BY GIDEON SCANLON

On May 27, 2025, CARSTAR Canada welcomed 50 collision repair professionals and 30 members of the auto insurance sector for a training event focused on cross-sector collaboration and advancing repair best practices.

Held at the franchise’s Hamilton headquarters and at a nearby hotel, the event featured classroom discussions, hands-on demonstrations and a guest presentation from BETAG, an equipment and training provider specializing in OEM-approved repair techniques.

During the keynote session, Bill Davidge,

director of innovation and technology at CARSTAR Canada, focused on best practices for repair operations and strategies for improving shop-insurer communication.

“It’s all about image,” Davidge said. “When appraisers call and say ‘I can’t see the damage in the photo,’ what they mean is they have to see the damage, understand it and be able to communicate it to their teams.”

He went on to discuss the importance of adopting repair-first thinking—a philosophy that prioritizes high-quality, cost-effective repairs over replacement when possible.

“ADAS components are driving [repair]

costs up as they are driving the number of collisions down,” said Davidge. “Safety features [are also increasing repair costs], though we don’t know by how much.”

Attendees received practical, hands-on training on essential PDR and GDR tools and equipment from Kelly Roberts, technical director at BETAG North America.

According to franchise representatives, CARSTAR Canada’s team was thrilled with the response to the event and plans to continue offering opportunities for learning, collaboration and professional growth across the repair sector.

During the keynote session, Bill Davidge, director of innovation and technology at CARSTAR Canada, focused on best practices for repair operations and strategies for improving shop-insurer communication.

Attendees received practical, hands-on training on essential PDR and GDR tools and equipment from Kelly Roberts, technical director at BETAG North America.

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ESTIMATING EXTRAVAGANZA

STEFANO LIESSI HOSTS ESTIMATING COURSE WITH COLOR COMPASS AT SATA’S ONTARIO HQ

Color Compass Corp. hosted an estimating training session at SATA Canada’s headquarters, where Training and Curriculum Coordinator for Color Compass Stefano Liessi conducted a hands-on workshop on estimating expertise.

The day began with a hands-on audit of an estimate, where 15 attendees were told to seek potential line items.

“We use this exercise to address industryrelated key points,” said Tyson Anaka, key account sales representative for Color Compass. “From there, we addressed the points using the concept of repair planning to emphasize the importance of documenting line items and the correlation between them and time.”

The session continued with a discussion on

estimating tools and how to apply them using real-world repair order data. In the second half, attendees re-audited an estimate using the knowledge gained earlier.

“Everyone, even seasoned pros, left with valuable takeaways—especially around profitability,” said Tyson Anaka.

Participants praised the workshop’s ROI, calling it “an instant guarantee.” Stefano Liessi shared similar feedback, noting a sharp increase in ROI awareness among shop owners.

General Manager Darrin Heise emphasized the importance of expanding Color Compass University, particularly in Ontario, as the company grows. He and Anaka shared their commitment to industry training from the soon-to-open Color Compass training centre. More details on the facility’s launch are coming soon.

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PORSCHE ON PARADE

CSN 427 AUTO COLLISION HOSTS SHIFT INTO SPRING OPEN HOUSE

BY GIDEON SCANLON

On April 27, 2025 the Porsche Club of America, Upper Canada Region hosted its annual Shift Into Spring Open House at CSN 427 Auto Collision.

“It was a great event for a great community! In the 10-or-so years we’ve been hosting Shift into Spring, we’ve never had so many people attend,” says Lorenzo D’Alessandro, general manager of CSN 427 Auto Collision.

This year, several hundred Porsche vehicles were parked at the auto repair facility and on several adjoining car parks. Inside the building, guests were invited to take a look around the facility and to attend several technical demonstrations delivered by its staff.

“It’s important for us to open our doors to the public,” says D’Alessandro. “Representatives from Centenial College were also there to

raise awareness about careers in the industry.”

Vendors, including Color Compass and AkzoNobel, were invited to set up space to showcase products and materials, while PCA UCP club members were also on-site to answer any questions from prospective members and attendees.

Visitors were also invited to enjoy lunch from an on-site Mexican food truck sponsored by CSN 427 Auto Collision. The food truck raised about $3,000, which was donated to the Make-a-Wish Foundation.

“We’re happy to partner up with AkzoNobel and 427 Collision for this great event supporting the Porsche Club,” said Darrin Heise, general manager of Color Compass. “And also, to raise money for a charity we all care very much about.”

Inside the building, guests were invited to take a look around the facility and to attend several technical demonstrations delivered by its staff.

Vendors, including Color Compass and AkzoNobel, were invited to set up space to showcase products and materials.

PUTTING CUSTOMERS AT THE CORE

FOR PFAFF AUTOWORKS, COLLISION REPAIR IS ALL ABOUT HONESTY, INTEGRITY, AND PRIORITIZING CUSTOMER NEEDS

BY LUCY MAZZUCCO

When it comes to building a solid reputation for high-end precision repairs, Pfaff Autoworks in Markham, Ontario, knows that prioritizing transparency and authenticity is key for building loyal clientele and fostering community.

In terms of Pfaff’s mission, general manager Jeffrey Pabst says it has always been about putting customers first. From using only OE parts, materials and procedures, to steering clear from industry pressures, the automotive collision repair facility has set high standards and consistently strives to improve in every aspect of their business. “For me, it was always about doing the right thing,” he says. “We do what we say we are doing and have always been transparent in this matter whether it is with the customer or insurance partner. In the end, it’s about trust and creating value in what we do. We always want to deliver the same message and end product of quality and value.”

When it comes to core values, Pfaff’s other general manager, David Friars, says they are all about safe and correct repairs that are customer focused. “We’re early adopters and leaders in implementing new ideas and always try to be first with new products and processes,” says Friars.

In terms of Pfaff’s mission, general manager Jeffrey Pabst says it has always been about putting customers first.

The shop processes on average, 215 R.O.s per month and currently has 46 staff members. Pfaff’s current facility is 47,500 square feet in size with close to 38,000 square feet of production space. The shop features a mixedmaterial room for aluminum and carbon fibre which can accommodate up to three vehicles, depending on the severity of the repairs. It has developed a specialized team of techs that focus solely on express repairs for their dealer partners and/or small collision repairs and is electric vehicle-friendly with tools and equipment to safely handle hybrid, plug-in hybrid and electric vehicles.

Pabst, who has an extensive automotive history, started his career as a tool and die apprentice. With his father having co-founded Canadian auto parts manufacturer, Magna International, he began exploring his passion for the industry and racing at a young age. After making a deal with his parents, Pabst sought out to finish high school so that in return, they would send him to Spenard-David racing school at Shannonville Motorsports Park as a graduation present. Completing his end of the bargain, he attended the racing school where he won and got invited back to a runoff—which he won as well. He

later completed a business course at Seneca College, during which he began working at Pfaff part-time and eventually raced under the Pfaff banner for almost 30 years on a semi-professional level. Today, he runs a grassroots endurance, races in a Porsche 944 and has built his own vintage car, an Audi Quattro. The competition gene runs in both Pabst and his wife Dora’s families with both having a history with horses. His mother-in-law, Christilot Boylen, is even an equestrian and seven-time Olympian in the dressage world and is still coaching young riders and competing at the age of 78.

When it comes to core values, Pfaff’s other general manager, David Friars, says they are all about safe and correct repairs that are customer focused.

The shop processes on average, 215 R.O.s per month and currently has 46 staff members with 23 being productive. Pfaff’s current facility is 47,500 square feet in size with close to 38,000 square feet of production space.

With glass having become a growing area of Pfaff’s business, the facility currently has two express techs trained to do glass and handle all windshield, quarter windows and new ever-popular panoramic roofs. The shop has also added mechanical repairs to their in-house capabilities and has grown to two fulltime OE trained techs on staff to handle all their mechanical needs, including calibrations. Pfaff is also known for its OEM certifications, which Pabst says aims to support their customer base.

With glass having become a growing area of Pfaff’s business, the facility currently has two express techs trained to do glass and handle all windshield, quarter windows and new everpopular panoramic roofs. The shop has also added mechanical repairs to their in-house capabilities and has grown to two full-time OE trained techs on staff to handle all their mechanical needs, including calibrations. Pfaff is also known for its OEM certifications, which Pabst says aims to support their customer base.

Sustainability is also a major focus in today’s industry, which is why Pfaff has implemented initiatives to reduce waste, energy consumption, and emissions in its repair processes, and taken steps to minimize its environmental footprint. “Sustainability is unfortunately an area where our industry doesn’t do enough. It has certainly been top of mind for us for a number of years,” said Pabst, adding that he completed a series of courses at McMaster University with other staff members to be better equipped. “I feel we have had some easy wins with things like LED lighting, recycling of waste materials, metals and cardboards, but we have a very long road ahead still,” he says. “It’s a daily struggle to improve on this because you see waste every day in almost everything we do. We just try to eliminate whatever waste we can wherever we can, but we have a long way to go.”

“I see the future being more about the OE manufacturers being involved in many aspects of our industry; from insuring their cars right from the dealer floor, and more specialized collision stores that focus on a narrower range of specific manufacturers.”

— Jeffrey Pabst, general manager, Pfaff Autoworks in Markham

In terms of what lies ahead for the industry, Pabst says he’s certain technology isn’t going backwards. “I see the future being more about the OE manufacturers being involved in many aspects of our industry; from insuring their cars right from the dealer floor, and more specialized collision stores that focus on a narrower range of specific manufacturers,” he says, adding that manufacturers see collision as an opportunity to not only retain and grow parts revenue, but also use it as a useful retention tool. “The retention component is only possible if they have the people and shop repairing cars to a standard that fosters customer retention. Do the right thing and be transparent with your customer and insurers.”

MISSION POSSIBLE

FIX NETWORK ARRIVED IN MEXICO FOR GLOBAL CONFERENCE

TBY DARRYL SIMMONS, PHOTOS BY JONATHAN CHOI AND WILLIAM SIMMONS

he Fix Network family came together for a stunning beachfront welcome reception to its 2025 Global Conference at the Dreams Playa Mujeres Golf and Spa Resort in Mexico from April 27 to May 1, 2025. Attendees experienced a high-impact agenda packed with inspiring keynotes, unfiltered panels, and invaluable networking opportunities.

Steve Leal, president and chief executive officer of the Fix Network, took the stage alongside numerous other high-profile guests. Among these, Molly Bloom, a bestselling author and celebrity poker game host, shared powerful lessons about resilience and reinvention; Matt Havens, an international keynote speaker and former corporate leader, delivered insightful, actionable strategies to simplify work; racing icon Romain Grosjean offered a deep dive into the mindset of highperformance success and resilience in the face of adversity—and that’s just the start.

“Everyday in every region, I see our Fix Network family pushing boundaries – redefining what’s possible. The Global Conference is a chance to hear new ideas, be inspired by real success stories, and see what’s possible when we stop waiting for opportunities and instead take the initiative to create them ourselves.”

— Steve Leal, president and chief executive officer of

the Fix Network

Many attendees of the Fix Network Global Conference participated in team building competions.

More dynamic speakers, thought leaders, and industry experts took the stage throughout the event, each bringing bold ideas, fresh perspectives and actionable insights that participants could take back to improve and grow their own businesses.

“Everyday in every region, I see our Fix Network family pushing boundaries— redefining what’s possible,” said Leal. “The Global Conference is a chance to hear new ideas, be inspired by real success stories, and see what’s possible when we stop waiting for opportunities and instead take the initiative to create them ourselves.”

The energy, insights, and connections coming out of this year’s Global Conference will set the pace for what’s next across the entire Fix Network.

Fix Network Global Conference attendees dressed to impress at the Gala.

INTELLIGENT INTEGRATION

IBIS USA FOCUSES ON COLLABORATION, GLOBAL CONSOLIDATION, AI AND MORE!

BY DARRYL SIMMONS

The global collision repair community gathered in the Windy City for IBIS USA 2025, kicking off a year defined by leadership through collaboration and the growing influence of artificial intelligence. Under the theme Shaping the Future, the event served as both a reflection of past insights and a strategic launchpad into tomorrow’s innovations.

With sessions covering everything from global market shifts to artificial intelligence, IBIS USA 2025 delivered a clear message: innovation is essential, but collaboration is the true driver of progress. Whether through AI-driven estimating, strategic partnerships, or talent development, the future of collision repair belongs to those who work together.

The day began with Sean Carey, IBIS board member, welcoming attendees. He revisited lessons from 2024’s worldwide Transforming Tomorrow Together series—where IBIS hosted events in diverse markets to inspire local and global collaboration—and set the stage for this year’s forward-looking approach.

In the Global Trends and the Automotive Future session, Carey moderated a conversation that examined the industry’s shifting ground. Almudena Benedito, CEO of GiPA Group, shared key data points on evolving consumer behaviour and global trade patterns. From the OEM perspective, Jennifer Boyer, director of strategy and collision business at Ford Motor Company,

and Christopher Wallace, U.S. parts category sales director at Ford (covering Ford Blue, Ford Model e and Ford Pro), discussed how electric vehicles and customer expectations are reshaping aftersales strategies.

The panel From Transforming Tomorrow Together to Shaping the Future brought together top executives from leading suppliers and solution providers. David Wilk, vice-president, US & Canada, 3M Automotive Aftermarket Division; Jeremy VanAlstyne, vice-president of sales – North America Refinish, Axalta; Craig Edmonds, president of asTech, driven by Repairify; Dan Friedman, vice-president, North American sales and business development at Entegral; and Dave Flockhart, chief operating officer at BETAG Innovation, shared their companies’ roadmaps for growth. The consensus: data integration, customer-centric tech, and crosssector alignment are key to staying ahead.

A global perspective on bodyshop consolidation followed, with European and Australian leaders taking the stage. Fredrik Karlsen, CEO of Intakt Bilskade (Norway), Matthias Rolinski, CEO of IRS Group (Germany), Paul Gange, COO, U.S. Collision, Gerber Collision & Glass, and Ben Chesterfield, general manager of Car Craft QLD Ltd(Australia), addressed the efficiencies and cultural shifts driving mergers and group models. Attendees were encouraged to consider how such trends may manifest in North America.

With sessions covering everything from global market shifts to artificial intelligence, IBIS USA 2025 delivered a clear message: innovation is essential, but collaboration is the true driver of progress.

EMBRACING AI: FROM CONCEPT TO PRACTICE

Following lunch, the conversation turned to artificial intelligence, beginning with a big-picture overview from Kanene Ayo Holder, educator and AI strategist. She highlighted how AI is already streamlining decision-making and operations in multiple industries—and that early adopters in the collision space are seeing performance gains. That promise was made real in AI in Action, where two collision industry leaders shared hands-on experiences. Jonathan Garay, president of operations at Zenetec, discussed via video from Ontario workflow optimization through smart automation. Joe Saputo, owner of Saputo Collision in Southern Ontario and a member of the CARSTAR network, captured the audience’s imagination with his real-life application.

Saputo explained how his operation is using AI tools to assist with estimating. “It still needs human intervention,” he told attendees, “but think of it like a junior estimator. It can give an initial take on a damaged vehicle—helping our team make quicker first decisions that ultimately improve performance.”

He added that AI can “guess with accuracy” the parts a repair may require, even before a teardown, allowing shops to pre-stock commonly used components. Over time, this capability may help shops identify high-frequency parts and reduce reliance on just-in-time delivery, shortening repair timelines and improving customer satisfaction.

Addressing the critical topic of workforce development, Jennifer Maher, CEO of the TechForce Foundation, returned to the IBIS stage to share lessons from other industries experiencing technician shortages. Her insights encouraged attendees to seek collaborative, cross-sector solutions to attract and retain skilled workers in collision repair.

COLLISION WITH DESTINY

CENTENNIAL

BY GIDEON SCANLON, OREST TKACZUK

The winners of the 2025 Skills Ontario auto painting and auto body competitions have been announced.

Centennial College student Ethan A. claimed the gold medal in the post-secondary autobody competition. Fanshawe College students Joe B. And Jorgen B. won the silver and bronze medals, respectively.

Halton District School Board student Jacob B. secured victory in the secondary schoollevel event. Silver was claimed by Gibson B., a student from the Trillium Lakeland District School Board, and the bronze by Shayla C. of the Limestone District School Board.

“The level of competition was impressive — the top four spots in both events were incredibly close. It was also great to see such strong support from our judges, many of whom have already committed to returning

STRIKES GOLD AT SKILLS ONTARIO

next year,” said Bill Speed, a veteran auto body and auto painting educator who served as a judge in the auto painting category. “Their enthusiasm matched that of the competitors!”

Centennial also claimed victory in the auto painting competition for post-secondary students. Gold medalist Shelvin R. shared the podium with silver medalist and Algonquin College student Hailey R. and bronze medalist Mira A., also of Centennial.

In the secondary school category, gold was claimed by Sabina A. of Halton District School Board, while silver was awarded to Peyton M.P. of the Simcoe District School Board and bronze to Amanda N. of the Limestone District School Board.

“We’re still looking to grow engagement between local shops and high schools to help showcase the positive side of our industry,”

added Speed. “Events like this are key to encouraging more students to explore careers in the skilled trades.”

“The competitors were well versed in the scope of repair procedures, completing the structural repair aspect in great time allowing additional time for the cosmetic finesse,” said Jean Marc-Julien, a collision instructor at the Canadian Collision Repair Academy, and judge of the aluminum welding portion of the competition.

“These students are our future and it is important for all in the repair space to educate and capture potential future technicians and incentives the skills participants to continue their paths to a great career.”

The winners of Skills Ontario’s events will go on to compete at Skills Canada’s national event.

At CARSTAR, it’s more than just a job—it’s about joining a team committed to craftsmanship, quality, and truly making a difference for our customers. Restoring vehicles to their best alongside a talented, supportive crew makes every day fulfilling and worthwhile.

- Terry Ratcliff, Manager, CARSTAR Saint John

CARSTAR LEADERS GATHER IN WHISTLER TO ‘RESTORE THE STAR’

WHERE MOUNTAINS RISE THE STARS GET SHARPER. TWO EPIC DAYS OF HIGH-ALTITUDE POWERHOUSE PERFORMANCE TIPS, BOLD BENCHMARKING, AND SHARP STRATEGY SHARING

BY DARRYL SIMMONS

More than forty key CARSTAR shop owners and managers, alongside leading vendor and supplier partners, gathered in Whistler, B.C., for the latest edition of the Restore the Star meeting—a high-altitude strategy session designed to sharpen shop performance and strengthen the network’s competitive edge.

Held April 21 to 23 at the Westin Resort & Spa, the event offered two packed days of financial benchmarking, high-level business discussions and trend forecasting, all under the guidance of Driven Brands’ senior leadership.

The agenda kicked off with a welcome reception Monday evening, setting the tone for a collaborative, results-focused gathering.

Tuesday’s sessions centred around profitability, with attendees diving deep into financial data, margin trends and actionable ways to boost bottom-line performance. Throughout the day, participants were encouraged to bring their laptops and notepads—and their ideas.

Wednesday’s agenda pivoted to partnerled sessions with insights from Dekra, TD, 3M and Betag followed by robust Hot Topics panels. Open-floor conversations explored major industry shifts including AI integration, global tariffs, and the evolving expectations around shop certifications and compliance.

“This kind of focused, in-person collaboration helps us raise the bar not just for CARSTAR shops, but for the entire collision repair industry,” said Dave Foster, senior vice-

president, collision for Driven Brands. “Our franchisees are eager to share best practices and find new efficiencies—and meetings like Restore the Star give us the space and structure to do that.”

Throughout the event, shop owners exchanged lessons learned from across the country, identifying shared challenges and collective solutions. The casual evening gatherings gave everyone a chance to unwind, connect and refocus on common goals.

“Restore the Star is more than just a meeting,” added Foster. “It’s where leaders come to build the future—together.”

The next iteration of the Restore the Star series is already in the works, promising to build on the momentum sparked in Whistler.

“This kind of focused, in-person collaboration helps us raise the bar not just for CARSTAR shops, but for the entire collision repair industry.”

— Dave Foster, senior vice-president, collision for Driven Brands

LORDCO CELEBRATES 35 YEARS OF TRADE SHOW EXCELLENCE

CLOSE TO 10,000 PEOPLE ATTENDED THE TWO-DAY EVENT, WHICH HAS BECOME KNOWN AS A FIXTURE OF WESTERN CANADA’S AUTOMOTIVE AFTERMARKET SOCIAL CALENDAR

“As always, our thanks goes out to everyone who contributed to making this event a resounding success. The support we get from our partners, suppliers and staff is what makes the trade show so special for our customers.”

— Sarah Durant, vice-president of marketing at Lordco

LBY GIDEON SCANLON

ordco Auto Parts, Western Canada’s largest auto part distributor and retailer, held its 35th annual trade show at Vancouver’s Pacific Coliseum and Agrodome on April 9, 2025.

Close to 10,000 people attended the twoday event, which has become known as a fixture of Western Canada’s automotive aftermarket social calendar. As in previous years, visitors were treated to a look at wide range of aftermarket parts and accessories,

including RV and camping supplies as well as auto repair supplies.

“As always, our thanks goes out to everyone who contributed to making this event a resounding success,” said Sarah Durant, vice-president of marketing at Lordco. “The support we get from our partners, suppliers and staff is what makes the trade show so special for our customers.”

With more than 300 exhibiting vendors on the show floor, the event was packed with auto

repairers, auto painters, students and suppliers eager to learn about new products, connect with manufacturers and take advantage of exclusive deals.

Founded in 1974, Lordco Auto Parts is the largest independently owned automotive parts retailer in Western Canada with more than 85 business locations.

Explore highlights from this year’s trade show, showcasing key moments by scanning the QR code.

CERTIFIED COMMITMENT

CCG NATIONAL CONFERENCE DELIVERS POWERFUL KICKOFF IN NASHVILLE

TBY DARRYL SIMMONS

he Certified Collision Group (CCG) Annual Conference kicked off in Nashville, Tennessee, bringing together industry professionals for a series of insightful sessions aimed at driving success in collision repair.

The day began with a continental breakfast in the Vendor Fair, setting the stage for networking and collaboration. At 9:00 a.m., Michelle Sullivan took the main stage to deliver a warm welcome and provide attendees with the latest CCG updates.

Following the opening remarks, Erin Solis, Senior Vice President of Square One Systems, led a session titled “Transforming the Business of Collision Repair.” Solis, alongside CCG affiliates who discussed how they are achieving success in the evolving collision repair landscape. The panelists also shared their strategies around optimizing operations, growth and lessons they learned.

After a short break, the conference resumed with “Creating & Sustaining a HighPerforming Team,” facilitated by Ryan Taylor, CEO of Bodyshop Booster. CCG affiliates shared their strategies around attracting and retaining top talent. The panelists gave the audience some key takeaways in creating high performing teams through transparency, career pathing and mentorship.

Industry leaders share bold insights on shop transformation, team performance, and leadership at this year’s high-energy opening day.

The afternoon sessions commenced with a keynote address by Dr. Damon Friedman, a retired Lieutenant Colonel in Air Force Special Operations. Dr. Friedman, a decorated combat veteran with four deployments to Iraq and Afghanistan, delivered an electrifying speech on recognizing one’s purpose and leveraging personal strengths to effect positive change. His compelling narrative resonated deeply with attendees, inspiring them to pursue excellence in their professional endeavors. Later, members of CCG leadership team presented “Accelerating Your Business,” featuring contributions from Liz Stein, Vice President of Strategic Initiatives, North America. Stein, with over 20 years of industry experience, reviewed CCG’s

Certified Performance Solutions which is CCG’s branded digital workflow system and highlighted its functionality.

Kevin Cartwright, VP of Insurance Services presented the latest with the insurance trends, introduced the insurance team members and shared tips you can do to with your shop. Finally, Erin Solis took the stage again to present an overview of Square One offerings. She introduced the team, highlighted some new performance groups and training offerings. Square One offers the first ADAS performance group in the industry.

The day’s events concluded with a Vendor Fair and Happy Hour in the Griffin Ballroom, offering participants an opportunity to unwind and engage with industry partners.

Quality Air Breathing Systems

When spraying a catalyzed paint or waterborne paint product inside a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator. Air supplied respirators must be supplied with Grade “D” Breathable Air.

Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator. Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

CLARIFY THE VISION

IF YOU CAN’T SEE IT, THEY WON’T FOLLOW

BY JAY PERRY, ALLY BUSINESS CONSULTING

Irecently delivered a speech at a conference of highly motivated professionals, each a leader in their craft. The message was about being crystal clear in their goals. This is so important that I had them do what I called a starter-kit exercise wherein they identified some specifics in what they wanted to accomplish in their area of authority.

Details were to be filled in as they returned to the exercise on their own. The most important part of this kind of exercise is to bring specifics in the greatest of detail to light in what they wrote. You see, once we have clarity in what we have as a vision we can then devise a way to communicate that vision to others.

It is the strictest of duties we as leaders have, to communicate our vision of the future. The future is what we are all working toward and without a clear vision of where you are taking your team they will not follow! Once the vision is clarified regarding what you are working to achieve considering, for example:

JAY PERRY

financial goals, professional reputation, or culture, you can start the journey down the road of communications.

My focus was upon the creation of the clear vision. My colleague, Kim, in a post-lecture summary we did with the audience, really put her finger on where the rubber meets the road—communication.

What she pointed out was the fact that too many of us assume other people get what we see. That assumption kills the realization of many visions because team members are not truly on the same page—we just think they are.

We all think in pictures, not words. If I were to say to you think of an elephant an image jumps into your head. You do not start to spell the word elephant. That image could be a comical rendering, a precise photograph, a memory of when you saw an elephant for the first time, a baby elephant, big tusks, et cetera. You get the point we all think a little differently and that is what we as leaders must be mindful of—that other

Team members are not truly on the same page—we just think they are.

people will see what they want to see until you supply greater detail to the picture you want them to see.

So, if you are trying to build a business in your local community or a worldwide enterprise, you need to start spelling out the details of what that looks like. First you spell it to yourself. Sometimes you might need a little help—I get help with these articles from our editor, Allison—as we all could use a fresh set of eyes to help with the clarification process.

Then we can practice enunciating how that would sound declaring it to others. Then we can move to the phase wherein we can share that vision with others. That sharing of a greatly defined vision increases our odds at being successful in being the one who’s driving.

AXALTA TURNS ROUTINE INTO RESULTS

The Power of Standard Operating Procedures

Standard Operating Procedures (SOPs) are essential for ensuring consistent quality and reliable results. From fast food restaurants to the military, SOPs have been relied on for decades. If you go to fast food chains, you may not get the best burger, but it’ll taste the same whether you’re in one state or another, or even in a different country. The reason for that is simple – because every employee does the same thing, the same way, every time.

Doing the same thing, the same way, every time, ensures consistency, but not necessarily quality. Using best practices—the same way, every time—ensures quality. Consistency alone isn’t enough—if the methods or materials are flawed, the results will be too. Here are a few key reasons why SOPs matter.

• Consistency and Quality Control

Following an SOP helps ensure there is no variability in process or quality.

• Efficiency and Time Savings

When steps are clearly outlined, employees can work more efficiently— without second-guessing or redoing tasks.

• Onboarding New Employees

New team members get up to speed faster, minimizing the need for handson supervision.

• Accountability and Clear Expectations

When everyone follows a clear SOP, it’s easier to identify where issues occur—and it sets clear expectations for performance.

That’s why it’s essential to collaborate with your suppliers to incorporate the industry best practices into your SOPs.

Collision repair centers understand the value of SOPs—and many have already adopted them. The real challenge isn’t creating them; it’s making them stick. Training teams and building consistent habits takes

time. Technicians have good intentions, but changing long-standing routines isn’t easy. It’s human nature—muscle memory kicks in, just like trying to adjust a golf swing you’ve had for years.

Here are a few keys to successful implementation of SOPs.

• Leadership Buy-In

If leadership doesn’t believe or support the SOPs and does not hold people accountable, the odds of successful implementation is almost zero.

• Easy Accessibility

Creating the SOP is only half the battle – they can’t follow what they can’t find. Consider a digital version of the SOP that’s easily accessible with a QR code or directly in the flow of work.

• Visual Clarity

Keep SOPs clear and concise, and include a short video example. Visual learning is more effective for many people – just consider how often we turn to video tutorials to quickly understand something in our daily lives.

Many suppliers have or can help you create SOPs for almost any area of your collision center. Axalta has SOPs that are clear, concise and many have a QR code that helps refresh their memory prior to doing the task. These can be found on the Refinish Support section of the Axalta website axalta.com. Scroll down to “Technical Centers”, choose a brand and you will find Axalta Process SOPs at the bottom of the page.

REPAIR THE BROKEN TELEPHONE

INDUSTRY EVENTS AND THE ART OF PROPAGATION

BY STEFANO LIESSI

All industries have conferences and trade shows. At these events, two major tasks occur: information delivery and networking. Pretty basic. Two schools of thought come out of this: either a) “I can’t wait to attend,” or b) “I wouldn’t attend if it’s the last thing I ever do.” I always want to ask those who choose not to attend why? For the most part, the answer is generally the same: “there is nothing worth hearing,” “it’s the same ol’ stuff.” And the most popular, “it’s a waste of time.”

So, again, I ask, why this perception? I am curious, so with an open mind, I decided to do a bit of digging and soul-searching. After a coffee and about four minutes of my time, I realize that, quite often, the communication presented is not what the attendee needs to hear, but what is thought they would like to hear. Once they have experienced this, they become jaded and can’t be bothered to return. Sometimes, the relativity of communication is so far removed from reality that the attendee loses interest. If the communicator is trying to propagate an idea that is not within reach, but fits all the buzz in the media—regardless of its relevance to the average attendee—events can come off as a colossal waste of time.

Let me use an example that many of you may be familiar with: climate change. You have most likely heard the name Greta Thunberg, the Swedish activist who has presented at countless conferences. She is very well attended, and many people leave with a feeling of righteousness. However, regardless of the validity of her viewpoints and presentations—there is

definitely an issue with our environment—never once has she been able to provide a viable and sustainable solution to the problem, ergo, the perception of time wasted.

Engaging in an event is one thing, as well as listening to what is wrong with the world around us and our industry. Still, it is another thing to provide viable solutions. Quite often, the solutions are not what some want to hear. Complaining or pointing out issues is easy, but it is difficult to follow through with a solution.

Complaining or pointing out issues is easy, but it is difficult to follow through with a solution.

The difficult conversations are the conversations that matter, and an industry event should be the venue for just those conversations. A key factor to successful communication is having all the associated relations present and engaged in the topic. Along with this participation, solutions to the issues must be presented. Easier said than done? Absolutely. Hence the difficult conversation.

People are paying money to attend these events, coming away with the same ol’, same

STEFANO LIESSI

ol’, will eventually wear thin. If all the parties are not in attendance, the finger-pointing is usually placed upon the absent party. Effective communication becomes null and void if the insurers, OEMs, shops and suppliers are not all engaged.

With social media’s growing popularity and the ability to contribute without accountability, forums such as face-to-face and industry events are more necessary than ever. The rampant slander and false information online are insurmountable and solve absolutely nothing. The ability to communicate with accountability is less prevalent; it is easy to hide online. Sugar coating and propagating a false narrative, or self-inflating an ego at an industry event, may make for easy listening, but it is a complete waste of time.

It’s nothing personal, but, when the opportunity is given to be the communicator at an event, save the feel-good stuff for the cocktail gathering and social pleasantries. Bring with you some facts, solutions and answers to why. In my opinion, and you are entitled to my opinion, if you, along with others, leave the event feeling uneasy or defensive, it is very possible you just listened to someone tell you what you needed to hear and not what you wanted to hear. Instead of erasing or ignoring it, and contributing to the problem, maybe this is the opportunity to reflect and start that difficult conversation based on what was presented and become part of the solution.

It is never easy, but good communication is not a waste of time.

Stefano

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CWB Automotive Welding Qualification Benefits

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• Ensure all your technicians have the training and skills needed for welding

• Increased skill levels = quality assurance for Collision Repair Facilities

• Satisfies welding certification requirements for most OEM Certification programs

• Third party oversight and onsite training by certified welding specialists

• Enhanced credibility provided by CWB Automotive welding certifications

• Savings when you register multiple technicians to participate

• Technicians receive CWB Automotive Welding accreditation after completing training and testing

KEY FACTORS TO CONSIDER WHEN BUYING A COLLISION REPAIR SHOP

For many who grew up in the collision repair industry, owning a bodyshop is a long-held dream. However, acquiring a bodyshop goes beyond securing capital; it requires strategic financial planning, industry experience, and alignment with franchise or independent-shop owner expectations. At DSMA, we use our expert knowledge to guide prospective buyers (and sellers) through the process, preparing them for the expectations and challenges involved in the acquisition. Below are the key factors to keep in mind when buying a collision repair shop:

1. Frequently Overlooked Additional Costs

Many buyers underestimate the additional costs involved in purchasing a bodyshop, including legal fees, environmental inspections, and permit requirements. Buyers must also budget for ongoing operational expenses such as management systems, equipment maintenance, and marketing. These costs can add up quickly, and it is crucial to plan for them early in the process to avoid any financial surprises.

2. Financial Preparation and the Importance of Flexibility

Securing the necessary funds for an acquisition is an obvious first step, but the financial commitment doesn’t stop at the sticker price. Buyers must be prepared for various upfront costs, such as a down payment on the real estate (typically around 20%) and the goodwill of the business (which can vary.)

What many buyers overlook is the importance of having financial flexibility to handle the ups and downs of operating a bodyshop. An essential consideration is how to manage cash flow, especially since there are often delays in receiving payments from either the insurance companies or franchises, which can extend the pay out period to a 60 or 90-day net term in lieu of the expected 30-day net term, which often comes as a surprise and leaves owners in a financial bind until payment arrives. Many shop owners have struggled to make payroll in these situations, as they have been forced to dip into personal savings or take out loans just to cover basic operational expenses while waiting for insurance payments. Without sufficient working capital, this cycle can become unsustainable, putting

immense strain on the business. Fortunately, DSMA emphasizes the need for buyers to understand these financial dynamics fully so they can prepare adequately.

3. Staff Management and Replacement

Franchises will not approve a buyer without a solid staffing plan, regardless of financial preparedness. A complete team is essential to execute the business plan and gain franchise approval. Staffing can be one of the biggest challenges, as the quality of your team—technicians, managers, and support staff—directly impacts shop performance. If key employees leave, particularly in smaller or remote areas, replacing them can be difficult, so having a contingency plan is crucial. For example, replacing aging painters and bodymen may require planning for long-term talent availability and a strategy for recruitment, so buyers must plan for long-term staff availability.

4. Reputation Matters

A strong reputation is crucial when acquiring a bodyshop. Franchises want to ensure the buyer has a clean record, with no involvement in insurance lawsuits or unethical business practices. While prior automotive experience can help, what matters most is a solid financial and business plan, along with effective team management skills.

5. The Role of Franchise Approval

When buying a bodyshop under a franchise, buyers will need franchise approval. DSMA helps buyers understand what to expect from the franchise approval process and provides insights into the franchise’s goals and expectations, ensuring they are optimally positioned for a successful acquisition.

Conclusion

Buying a collision repair shop is an exciting venture, but it requires thorough preparation. Financial planning, staffing strategies, understanding of franchise dynamics, and a solid reputation are all crucial components of the acquisition process. At DSMA, we help prospective buyers (and sellers) navigate these challenges and ensure they are fully equipped for success.

Interested in buying or selling a bodyshop? Visit dsma.com or contact Philip Payne at (519)-636-3508 or philip.payne@dsma.com.

TRUSTED OR JUST TASKED?

WHEN TECHNICIANS BYPASS THE REPAIR PLANNER, THE ISSUE ISN’T THE TASK—IT’S TRUST.

The second edition of this series explores the foundational elements of trust in the workplace through a real-life coaching conversation between industry partners. This edition highlights the critical role of visible competence and proven outcomes in building trust and offers practical strategies leaders can use to strengthen delegation and team confidence.

HE: I had a question from one of my managers that stumped me.

SHE: Would you like to tell me what they shared?

HE: She asked me why when she gives repair procedures to her technicians, they take them and execute: But when her Repair Planner provides the same information to the same technicians they still go ask her. She is delegating the work only to have it come back to her.

SHE: What about that stumped you?

HE: How do I explain why that’s happening?

SHE: How do you explain why “what’” is happening.

HE: Why the technician doesn’t trust the repair planner.

SHE: Ok. Why do you think the repair planner isn’t trusted by the technicians?

HE: That’s the thing. I don’t know. The repair planner is following the same process. If I did the research they would trust it. When my manager does the research they trust it.

SHE: That’s interesting. Let’s discuss how trust is built?

HE: Ok.

SHE: Core principal one is integrity. Would your technicians say your repair planner is a person who keeps their word? Does what they say they’ll do. Shows up on time. Walks their talk.

HE: Completely. He is former military. At work early. Breaks at break time. A very regimented person.

SHE: Do you think the others feel that about him?

HE: Yes.

SHE: Principal two is intent. What about his intentions? Would he intentionally try to mess up a colleague or a repair? Take advantage of a customer?

HE: Absolutely not. First off they wouldn’t work for me. Second off, its just not in his DNA. He’s about doing what’s right. When he makes an error he accepts personal responsibility with his team and corrects the error right away.

SHE: That’s interesting.

HE: So why don’t they trust him?

SHE: What do you think is missing?

HE: That is what I don’t know. I know it is trust. But what about him don’t they trust?

SHE: Number three is capability. Is it fair to say that he is capable and trained to research?

HE: Yes.

SHE: Are your technicians aware of his training, and do they believe that he is capable of doing the research?

HE: I don’t know if they know the extent of the training.

SHE: In my experience, trust is absolutely dependent on your knowledge of someone’s capability. For instance, do you trust me?

HE: Of course.

SHE: Would you trust me to remove your gallbladder?

HE: That isn’t trust!

SHE: Would you trust a doctor to do it?

HE: Yes.

SHE: Any doctor? Your family doctor? Your dentist? Your chiropractor?

HE: Well no. A gallbladder doctor. Or whatever they’re called.

SHE: Your knowledge of a person’s capability to perform the specific task is 100% related to your trust in them. If I actually am not qualified or cannot demonstrate to you that I am qualified to remove your gallbladder you won’t trust me. Would that be fair to say?

HE: Yes.

SHE: Principal four is results. I’m curious how long the repair planner has been working with these technicians?

HE: About 6 months.

SHE: How long ago did the manager hand off the responsibility of researching to the repair planner?

HE: I think that’s pretty recent.

SHE: If we return to our previous analogy, let’s imagine that we are at the emergency room and you need your gallbladder removed. The surgeon who sees you has all the credentials but tells you they have never removed a gallbladder before. How much trust would you have in this surgeon?

HE: Not a lot.

SHE: Why?

HE: They have no track record.

SHE: Exactly. No track record of results. But if the surgeon had successfully performed the same procedure 100 times before without any complications…

HE: …I would feel better.

SHE: Understandably. So why do you think the technicians don’t trust the repair planner the way they trust your Manager?

HE: They don’t really know that he is qualified to get the information, and he doesn’t have a track record of accurate results.

SHE: So now that you can explain why this happening to your manager, what would you suggest her next steps be?

HE: She can continue to validate the repair planner’s results, communicate the qualifications and training of the repair planner to her technicians, and encourage the repair planner to be patient, continue walking the talk, showing his integrity and good intentions. In time he will earn trust as they get to see that he is delivering results.

SHE: That sounds like great plan. I’m excited to hear how this rolls out in our next session.

Collision Repair magazine sat down with Claudia Morgillo, a multi-shop owner with Fix Network, who, alongside her partner Claudio, co-owns six Fix Auto locations and four NOVUS Glass franchises.

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TOO HOT TO HANDLE?

REFINISHING SAFETY CONSIDERATIONS WITH EVS

BY DOUG KIRK

Within the global collision repair market, much of the attention regarding EV repairs has centred on one critical issue: the safety of technicians during repair and refinishing

This column focuses primarily on the refinish process, exploring key concerns and offering preliminary answers to questions that remain unclear.

Since their mainstream emergence, electric vehicles (EVs) have become a focal point in global discourse, commanding significant media coverage, regulatory interest, and public debate. Their promise to reshape the transportation landscape is both disruptive and deeply complex. This attention is driven by a combination of technological promise, environmental urgency, and unresolved user challenges.

In the main, these so-called column inches have concentrated on mainstream issues such as:

• ENVIRONMENTAL ISSUES

EVs are at the heart of global strategies to reduce greenhouse gas emissions and combat climate change concerns.

INFRASTRUCTURAL LIMITATIONS

One of the most significant barriers in the eyes of the consumer is charging speed and availability.

• RANGE ANXIETY

Despite continuous improvements in battery capacity, range anxiety remains a psychological barrier.

• CULTURAL AND ECONOMIC DISRUPTION

EVs challenge entrenched norms and industries.

DOUG KIRK

Doug Kirk has had a wide and varied career in the automotive industry, having first begun his journey as an apprentice painter in the United Kingdom. He has worked in senior level positions at businesses such as Nexa, AkzoNobel, LKQ and Sherwin Williams. Kirk is interested in the continued challenges that face the industry.

The extensive media coverage of EVs reflects a perfect storm of transformation: environmental urgency, consumer adaptation, technological risk, and market evolution. As governments push toward net-zero targets, EVs will continue to dominate both headlines and boardroom strategies, making them one of the most watched industries of the 21st century.

KEY REFINISHING ISSUE: HEAT EXPOSURE

Many industry communications highlight baking temperatures during refinishing as a major concern. American Honda issued the following guidance on LinkedIn:

“American Honda would like this message to act as a reminder regarding Paint Booth considerations when repairing Honda and Acura EV products, as reflected in our Service Information Site (SIS):

• Do not use the paint booth heating system for curing applied structural adhesives— use only infrared heaters.

• Maximum paint booth baking temperatures must not exceed 140°F (60°C) and 30 minutes of bake time.

• The high-voltage battery temperature must not exceed 105°F (40.5°C).

Failure to follow these specifications could result in damage to the HV battery or cause a thermal runaway event.”

This issue—temperature limitations—is the most frequently cited concern. Yet, deeper issues remain insufficiently addressed, particularly regarding flammable vapour risks during the application process.

KEY STAGES IN THE REFINISH PROCESS

There are three main steps:

1. Preparation of the surface to accept paint or coatings.

2. Application of coatings within a spray booth.

3. Drying or curing of coatings.

The spray booth environment is classified (e.g., Class 1, Division 1 per NFPA 70 / NEC) due to the presence of flammable vapours.

Within such an environment:

• All equipment must meet ATEX / IECEx / UL hazardous location certification.

• Common devices like cell phones are not compliant and should not be present.

• EV components, including batteries, are not rated for explosive environments unless they are within certified enclosures.

Many industry communications highlight baking temperatures during refinishing as a major concern.

SAFETY REQUIREMENTS FOR EVS IN SPRAY BOOTHS

If placing an EV in a Class 1, Division 1 booth is unavoidable, consider:

• BATTERY SYSTEM ISOLATION

Full electrical disconnection of the high-voltage (HV) system.

• HAZARDOUS LOCATION CERTIFICATION

EV components exposed in the booth would need full certification—expensive and often impractical.

GROUNDING PROTOCOLS

To prevent static buildup and discharge.

• PURGE & PRESSURIZATION SYSTEMS

For controlling internal booth atmosphere.

• CONTINUOUS GAS DETECTION

To ensure flammable vapour levels remain below the lower explosion limit (LEL).

Conclusion: Standard EVs are not suitable for spray environments with flammable vapours without major modifications. The risk of ignition from HV systems or undetected faults is too high without full certification and isolation.

Let’s get one thing straight—EVs are not new. The first electric vehicle was developed in the early 19th century. Here is an overview of the timeline of their very early development:

• 1828–1835

Pioneers in the Netherlands, the United States and even Hungary were creating small-scale electric motors and early electric car prototypes.

• 1870–1880

Increasingly more practical electric cars were being developed, including by British inventor Thomas Parker, who built an electric vehicle in 1884 using non-rechargeable batteries.

1890–1891

In Des Moines, Iowa, William Morrison, a local chemist, built the first successful American electric vehicle, which could carry six passengers for up to 14 miles.

• 1900 Electric vehicles accounted for around one-third of all the vehicles on American roads.

BATTERY SYSTEM ISOLATION WITHOUT REMOVAL

Isolating an EV battery system without removal is vital for safety in collision repair environments, especially during paint application.

Methods include:

• SERVICE DISCONNECT (MSD): Breaks the HV circuit—standard in many EVs.

• DISCONNECTING THE 12V

AUXILIARY BATTERY: Deactivates control electronics that could re-enable HV systems.

• ACTIVATING OEM SAFE MODES: Software modes like “service” or “tow” mode electronically isolate the system.

• LOCK-OUT/TAG-OUT (LOTO): Physically prevents reactivation during work.

• INSULATING HV COMPONENTS: Use covers or blankets to prevent accidental contact.

Always:

• Use Class 0 PPE rated to 1000V.

• Follow manufacturer repair manuals.

• Verify voltage is zero using a multimeter.

The repair and refinishing of EVs demands a complete rethinking of traditional methods. It’s not just about controlling bake temperatures—it’s about understanding.

LIMITATIONS OF ISOLATION TECHNIQUES

Even after isolation:

• They DO NOT stop internal chemical reactions or prevent thermal runaway.

• Service disconnects and 12V disconnections only stop power flow—not internal battery faults.

• Software isolation cannot prevent overheating or venting from compromised cells.

• LOTO & insulation reduce shock risk but do not eliminate fire hazards.

FINAL THOUGHTS

The repair and refinishing of EVs demands a complete rethinking of traditional methods. It’s not just about controlling bake temperatures—it’s about understanding:

• The thermal limits of EV batteries.

• The explosion risks in spray environments.

• The limitations of current safety practices.

As EV adoption grows, the collision repair industry must evolve standards, training, and protocols to meet the unique and potentially hazardous realities of electric vehicles.

Ensuring the isolation of an EV battery system without removing it is crucial for safety in collision repair settings, particularly during paint application.

REWRITING THE CULTURE OF REPAIR

ITS NOT ABOUT THE RIGHT TO REPAIR, IT’S NOW THE NEED TO REPAIR

BY MARIO DIVALSKI, THE BOYD GROUP

In the quiet corners of repair bays and the crowded screens of estimators, a silent revolution is waiting to be recognized. It’s the global shift toward repair over replacement—and while sectors like consumer electronics and agriculture are answering the call, the automotive collision industry remains largely on mute.

The Right and Need to Repair movement is no longer niche. It’s a full-scale rethinking of how industries interact with their products, their customers, and the planet. From Apple offering self-service repair kits to John Deere conceding to independent agricultural repairs, the message is clear: sustainability, transparency, and customer empowerment are no longer optional—they’re expected.

Yet in Canada’s collision repair ecosystem, a culture of default replacement still prevails. Panels, assemblies, and plastic components— many of them perfectly repairable—are routinely discarded. Why? Not because they can’t be fixed, but because the system isn’t built to value the repair.

This isn’t just an operational quirk. It’s an existential issue that affects profitability, sustainability, customer trust, and the longterm relevance of the industry.

WHEN INNOVATION OUTPACES MINDSET

Across industries, repair has evolved from an afterthought to a feature. Apple, once notorious for building impenetrable devices, now touts self-repair as a customer service milestone and environmental commitment.

Through its Self Service Repair program, it ships tools and parts to consumers along with instructions—an unprecedented move that has reshaped public perception of what premium care looks like.

Similarly, agricultural giants like John Deere, long criticized for locking farmers out of their own machinery, have now opened access to software and parts under public and legal pressure. In both cases, innovation didn’t just change process—it changed narrative. Repair became modern, even cool.

Meanwhile, platforms like iFixit have given the repair economy a digital heartbeat. Their fix-it guides, repairability scores, and grassroots advocacy have mainstreamed the idea that fixing things is a badge of honour, not a compromise.

So why does the collision repair industry— still default to replacement?

The Right and Need to Repair movement is no longer niche. It’s a full-scale rethinking of how industries interact with their products, their customers, and the planet.

the message is clear: sustainability, transparency, and customer empowerment are no longer optional— they’re expected.

THE REAL COST OF REPLACEMENT

It’s a culture built on legacy logic. Insurers once deemed repairs too unpredictable and supported replace. Technicians often lacked training in the latest materials and methods. Estimating platforms made replacements easier to write. Over time, replacement became the industry norm—despite parts like headlight assemblies and bumper covers being repairable far more often than current practices reflect. Today, repair-to-replacement ratios for these components remain well below where they should be. But the cost of this status quo is mounting.

• Repair costs are rising as inflation and global supply chains stretch thinner.

• Cycle times are expanding, driven by backordered parts and procedural delays.

• Insurance premiums creep upward , passed down to frustrated consumers.

• And perhaps most strikingly, environmental impact is being overlooked. embracing repair isn’t just smarter—it’s

The automotive collision industry now ranks as a leading contributor to global polypropylene waste. In Canada alone, thousands of tonnes of perfectly repairable plastic parts are buried in landfills annually. Many of these—like bumper covers, grilles, and headlight housings—could have been salvaged, restored, and reused.

This isn’t a material problem—it’s a mindset problem.

are paving the way with science-backed, OEM-compatible methods.

When done right, repair isn’t a downgrade. It’s a craft. It’s a process that requires innovation, precision, and care—especially when working with modern vehicle materials and integrated sensor systems. In fact, a well-executed repair can outperform a replacement in both environmental impact and production time.

Despite outdated perceptions, modern repair techniques are anything but crude. Emerging companies like Plasnomic, along with global leaders in training like I-CAR Canada and Thatcham Research in UK ,

Moreover, embracing repair isn’t just smarter—it’s cheaper and greener. It reduces waste, shortens key-to-key time, and keeps value in the shop instead of shipping it to the parts supplier, and its stimulates work for the industry keeping body and paint technicians busy with each repair stimulating hours of work, where a replacement part does very little.

So, what’s stopping the shift?

REGULATION IS COMING—READY OR NOT

Around the world, governments are stepping in. The European Union now mandates that manufacturers of electronic devices must provide spare parts and documentation for at least ten years. In the U.S., Right to Repair laws have passed in agriculture and electronics, with automotive legislation gaining steam. Massachusetts has already enforced OEM data sharing with independent repairers—setting a precedent others are watching closely.

Canada won’t be far behind. In fact, some provinces are already studying the implications of repairability legislation as part of broader environmental and consumer protection efforts.

When the collision sector is inevitably pulled into the spotlight, tough questions will follow:

• Why was repair discouraged?

• Why were recyclable parts sent to landfill?

• Why weren’t sustainable, lower-cost alternatives offered to consumers?

If the industry isn’t proactively building a better answer, someone else will.

Collision repair has an opportunity to lead—not follow. But doing so means dismantling the old habits of discard and replace and building a new culture rooted in accountability, craftsmanship, and innovation.

CULTURE CHANGE STARTS FROM THE BAY FLOOR UP

This isn’t about a single SOP or tool. It’s about reengineering the way we think about our role as repairers. That means:

• Training technicians to treat plastic repair as a specialization—not a shortcut.

• Integrating AI-based validation tools that verify repair quality and compliance.

• Collaborating with insurers to realign KPIs around repair quality, not just cost.

• Educating consumers that a repaired part isn’t a risk—it’s a responsible choice.

• Redesigning workflows and estimates to flag parts for repair before replacement.

Shops that embrace these principles won’t just avoid regulatory risk—they’ll gain strategic edge. Repair becomes a differentiator. A marketing tool. A reason to choose one shop over another.

COLLISION’S DEFINING MOMENT

Collision repair has an opportunity to lead—not follow. But doing so means dismantling the old habits of discard and replace and building a new culture rooted in accountability, craftsmanship, and innovation. If a tech company like Apple can make repair aspirational, why can’t we?

If iFixit can spark a global culture shift with digital guides and screwdrivers, imagine what a coordinated industry response could look like.

Let’s stop asking if the part can be replaced. Let’s start asking—if it can be repaired, why isn’t it?

The European Union now mandates that manufacturers of electronic devices must provide spare parts and documentation for at least ten years.

Some provinces are already studying the implications of repairability legislation as part of broader environmental and consumer protection efforts.

WHAT DOES THE NEXT CHAPTER OF YOUR LIFE LOOK LIKE?

Make the decision to sell your business a smart business decision.

When you’re ready to sell your collision repair business, the Boyd Group is ready for you. We’re the leading, scaled operator in Canada with a highly experienced team offering bestin-class performance, earned on a trusted reputation. Ensure continuity for your people and the communities you serve, reach out today!

COLLISION COURSE

ROMANS GROUP’S ANNUAL RANKING AND ANALYSIS INDICATES CONTINUED INDUSTRY

NORMALIZATION FOLLOWING COVID-19

The 18th annual Romans Group whitepaper, A 2023 Profile of the Evolving U.S. and Canada Collision Repair Market, is now available. The annual report details the general health of the collision repair marketplace, including a ranking of top repair organizations.

When looking at the data from 2023 more specifically, the report notes that as the industry continues to move away from COVID-19’s impact, it also continues to normalize itself.

For Canada, this normalization is represented by a tidal addressable market (TAM) value of $4.5 billion in 2023, up from $3.95 billion in 2022.

Additionally, when looking at other key highlights from the year, the report further indicates that “while dealership bodyshop sales increased in 2023 and through the first six months of 2024, the percentage of

dealers operating collision repair facilities continued to decline.”

Moreover, Romans Group concludes that, with regard to physical growth and the benefits and risks to all, consolidators continue to be able to quickly, efficiently and effectively integrate expansion and acquisitions.

“This includes managing and navigating new market dynamics and sale, growing their client and revenue base, the ability to balance ongoing insurance DRP and OEM certification program requirements, leveraging supplier relationships and the economics of purchasing power, as well as their ability to effectively integrate their systems and business operating models within their new single-and-multiple-location markets,” reads the report.

And, when looking more closely at the Canadian market, in late 2023, Quebec be-

came the first province to pass a law on consumers’ right to repair that includes the automotive industry.

Alongside this, the country continued to make strides in electric vehicle (EV) adoption with Environment and Climate Change Minister Steve Guilbeault reinforcing in early 2024 that Canada has finalized its Electric Vehicle Availability Standard, phasing out new internal combustion engine (ICE) vehicle sales and requiring 100 percent of vehicle sales to be zero-emission by 2035.

The full version of A 2023 Profile of the Evolving U.S. and Canada Collision Repair Market includes more than 70 charts and graphs throughout more than 90 pages with historical trends and future outlooks.

The report can be purchased by contacting Mary Jane Kurowski of The Romans Group LLC at maryjane@romans-group.com

Manitoba Public Insurance (MPI) has announced that it will be expanding its towing model to a diversified system as of June 30, 2025.

The Crown corporation announced that it is moving from a centralized towing model using one service provider to a diversified approach for the City of Winnipeg.

Specifically, this new model will expand MPI’s contract approach of working with one towing company to up to five businesses in the area.

Under the new model, customers will thus be able to select a preferred towing company when reporting a claim to MPI. Alternatively, customers will be able to contact the tow company directly to have a claim-related tow completed after hours.

MPI has further posted a Request for Pre-Qualification where the five towing companies to be used in the new model will be chosen from.

“We are looking forward to implementing this change in Winnipeg to create more opportunity for individual towing companies, promote a healthy towing industry, and offer

The Crown corporation announced that it is moving from a centralized towing model using one service provider to a diversified approach for the City of Winnipeg.

customers more choice,” said John Bowering, MPI’s vice president & chief claims officer.

“We will work with Manitoba towing companies to provide the best service for MPI customers.”

“This new diversified towing model will significantly benefit Manitoba-based business because competitive rates and

improved service consistency contribute to a more stable and predictable business environment,” concluded Bowering. “This will also increase efficiency of the towing and repair process, which will lead to better movement through our physical damage claims process, reducing downtime and boosting customer satisfaction.”

ADAS ON BOARD: IIHS UPDATES LIST OF SAFEST 2025 VEHICLES

The Insurance Institute for Highway Safety (IIHS) has added the Audi Q6 e-tron, Buick Enclave, and Nissan Armada to its list of 2025 Top Safety Pick+ award winners—the highest safety rating issued by the organization. All vehicles earning the award passed updated crash tests, including a revised moderate overlap front test that now evaluates rearseat protection with a second crash dummy.

In total, 36 vehicles have earned the Top Safety Pick+ for 2025, all featuring strong crashworthiness and standard or available advanced driver assistance systems (ADAS). Hyundai’s SmartSense, Audi’s high-resolution automated braking sensors, GM’s ADAS suite, and Nissan’s Safety Shield 360 highlight the tech found in award-winning models.

Models that fell short include the Audi Q6 Sportback e-tron, Cadillac Lyriq, and Kia K4—often due to poor headlight performance or marginal rear-seat safety ratings.

The IIHS has awarded the Top Safety Pick+ to the following vehicles:

Small Cars:

• 2025 Honda Civic Hatchback

• 2025 Mazda3 Hatchback

• 2025 Mazda3 Sedan

Midsize Cars:

• 2025 Honda Accord

• 2025 Hyundai Ioniq 6

• 2025 Toyota Camry

Midsize Luxury Cars:

• 2025 Mercedes-Benz C-Class

Small SUVs:

• 2025 Genesis GV60

• 2025 Honda HR-V

• 2025 Hyundai Ioniq 5

• 2025 Hyundai Kona

• 2025 Hyundai Tucson

• 2025 Mazda CX-30

• 2025 Mazda CX-50

• 2025 Subaru Solterra

Midsize SUVs:

• 2025 Ford Mustang Mach-E

• 2025 Hyundai Santa Fe (built after November 2024)

• 2025 Kia EV9

• 2025 Kia Telluride

• 2025 Mazda CX-70

• 2025 Mazda CX-70 PHEV

• 2025 Mazda CX-90

• 2025 Mazda CX-90 PHEV

• 2025 Nissan Pathfinder

Midsize Luxury SUVs:

• 2025 Audi Q6 e-tron

• 2025 BMW X5

• 2025 Genesis Electrified GV70

• 2025 Genesis GV70 (built after April 2024)

• 2025 Genesis GV80

• 2025 Lincoln Nautilus

• 2025 Mercedes-Benz GLC

• 2025 Mercedes-Benz GLE-Class (with optional front crash prevention)

• 2025 Volvo XC90 (built before December 2024)

Large SUVs:

• 2025 Audi Q7

• 2025 Infiniti QX80

• 2025 Nissan Armada

• 2025 Rivian R1S (built after August 2024)

Large Pickups:

• 2025 Toyota Tundra Crew Cab

EXPANDING WITH PURPOSE

DARYLL O’KEEFE ON PROCOLOR’S U.S. STRATEGY AND INDUSTRY SHIFTS

On our most recent episode of Industry Insider, Collision Repair sits down with Daryll O’Keefe, who has been named the vice president of strategic business development for Fix Network, to discuss the ambitious expansion of the ProColor brand into the U.S. market.

O’Keefe shares insights into the strategies driving this growth, the challenges of navigating diverse regulatory landscapes, and how Fix is supporting its franchisees every step of the way.

Collision Repair magazine: Can you share your current role and responsibilities at Fix Network?

Daryll O'Keefe: As the Vice President of Strategic Business Development for Fix Network, my primary focus is on expanding our ProColor brand across the U.S. This involves identifying growth opportunities, forging strategic partnerships, and ensuring that our franchisees are well-supported as we scale our operations.

CR: What strategies are you employing for ProColor's expansion into the U.S. market?

DO: We're taking a methodical approach, emphasizing quality over quantity. Our strategy includes partnering with established operators who align with our brand values, investing in training and support systems, and leveraging technology to ensure consistency and efficiency across all locations.

LISTEN NOW!

Scan the QR code or visit www.collisionrepairmag.com/ multi-media/podcast to listen to the full episode.

CR: How does Fix Network continue to support its franchisees during this expansion?

DO: Support is multifaceted. We provide comprehensive training programs, marketing assistance, and operational guidance. Our goal is to empower franchisees with the tools and knowledge they need to succeed, ensuring that they can deliver top-notch service while maintaining profitability.

CR: What challenges have you encountered during the expansion, and how are you addressing them?

DO: One significant challenge is adapting to the diverse regulatory environments across different states. To address this, we've established a dedicated compliance team that works closely with local authorities to ensure that our operations meet all legal requirements. Additionally, we're continuously gathering feedback from franchisees to refine our processes and address any operational hurdles promptly.

CR: How do you see the collision repair industry evolving in the next few years, and how does Fix’s mission align with incoming changes?

DO: The industry is rapidly evolving, especially with the advent of advanced driver-assistance systems (ADAS) and electric vehicles (EVs). Repair shops need to adapt by investing in new technologies and training. At Fix Network, we're proactively developing programs to help our franchisees stay ahead of these trends, ensuring they can handle the complexities of modern vehicle repairs.

CR: What advice would you give to operators looking to join the Fix Network?

DO: I'd advise them to focus on building a strong operational foundation and to be open to continuous learning. Joining a network like ours offers numerous benefits, including access to a wealth of resources and a supportive community. Embracing our systems and being proactive in adopting best practices will position them for long-term success.

The industry is rapidly evolving, especially with the advent of advanced driverassistance systems (ADAS) and electric vehicles (EVs). Repair shops need to adapt by investing in new technologies and training. At Fix Network, we’re proactively developing programs to help our franchisees stay ahead of these trends, ensuring they can handle the complexities of modern vehicle repairs.

Daryll

Your next move can be a game changer.

Strategize with Fix Auto.

When you invest in a Fix Auto franchise, you invest in a business model with a globally proven track record. You invest in a fully branded business with a roadmap for success. You invest in the same values and work ethic that grew your local business to what it is today.

Drive your business forward with:

• Solid performance-driven operational model and ongoing training.

• Full branding and marketing support for local awareness and promotion.

• Proven experience in winning insurance work.

• Established global supply and fleet arrangements.

Our owner started as a franchisee, and this inspires our commitment to the success of the local business owner.

Make your first move!

The TECNA Automatic Smart Inverter Resistance Spot Welder from Arslan Automotive can recognize types and thicknesses of metals and set all parameters automatically. The tool features a water-cooled transformer gun to help optimize your productivity and increase duty cycle. Plus, a support arm with balancer helps for safe and comfortable operation. A new touch screen with intuitive graphic design lets you choose between Automatic Smart+,Quick and Full modes, while an ergonomic, compact and stable cart allows for easy transportation throughout the facility. Also, Wi-Fi, enabled for factory updates and diagnostics.

It’s all about efficiency: The time to find hidden damage is before you start, not after. Typical alignments focus on primary measurements, such as toe, camber and caster, but collision shops need more. The workflow for Hunter’s Collision Alignment System surfaces the trouble up front by providing additional measurements to uncover damage right away. By measuring toe out on turn, maximum steer, ride height, suspension body dimension audit and steering axis inclination, the Collision Alignment System finds damage before it finds you.

3M™ OEM Match Epoxy Seam Sealers are a tough yet flexible material for sealing seams and joints on properly prepared bare metal, as well as primed or painted substrates. They can be used to replicate a variety of factory seam sealer beads. Available in black, beige, white, and gray. For more information visit go.3M.com/CA-seamsealing www.3mcanada.ca

Hunter Engineering Collision Alignment System

3M™ OEM Match Seam Sealers

30 TOP UNDER 40

YOU WILL NOT WANT TO MISS THIS ISSUE OF COLLISION REPAIR MAGAZINE

Influential industry leaders have been submitting their nominations to spotlight the next generation of game changers in the collision repair world! Read all about them in this upcoming issue of Collision Repair magazine.

Collision Repair Magazine’s 30 Under 40 celebrates the brightest young professionals leading the charge in transforming Canada’s collision repair industry. These are the owners, estimators, technicians, OEM liaisons, and supplier reps who aren’t just participating in the industry—they’re shaping what comes next.

This campaign recognizes 30 trailblazing professionals under the age of 40 whose influence is already being felt — and gives sponsors a chance to stand beside them as proud supporters of the future.

THE POWER OF SHOWING UP

Networking means the most

BY ALLISON ROGERS

In an age where answers are always just a quick Google search or phone call away, it’s easy to assume we have everything we need at our fingertips. We’re more connected than ever before—our inboxes, phones and social media feeds are flooded with updates, announcements and insights from

the

But as anyone who’s ever walked the floor at a trade show, sat in on a training session or chatted with a fellow shop owner after a long

are where perspective shifts, where innovation sparks and where real growth begins.

Sure, a quick call might get you an answer. But being in the room where the questions are asked—and hearing how others are answering them—offers far more than a single solution. It gives you context. It gives you clarity. Sometimes, it even gives you the courage to try something new. This issue is filled with examples of that kind of momentum. From events that brought technicians face-to-face with cutting-edge technology

When we show up for each other, we all move forward.

day of conference sessions will tell you: nothing replaces the power of showing up.

Events—whether local meetings, large-scale expos or national training conferences—offer something that no webinar or Zoom call can replicate. They bring us together. They offer a chance to not just listen and learn but to question, to challenge and to connect

Beyond the polished presentations and expert panels, the real magic happens in the moments between. It’s in the hallway conversations, the chance meetings over morning coffee or the late-night debriefs with someone who’s faced the same struggle you thought was yours alone. Those organic exchanges—those shared stories—

to gatherings where business owners talked candidly about the challenges and opportunities of today’s collision landscape, the throughline is clear: when we show up for each other, we all move forward.

So as the industry gears up for another season of events, I encourage you to carve out the time. Book the flight. Attend the dinner. Ask the questions. Shake the hands. You never know what conversation will leave you walking away with a whole new perspective.

Because at the end of the day, this industry isn’t just about metal and paint. It’s about people. And people, as it turns out, are best experienced in person.

WATERBORNE MADE EASY

With a waterborne basecoat that’s easy to mix, match and apply and that uses the same coat flash application you’ve already perfected, Cromax® EZ makes an exceptional finish feel effortless. Discover how easy an outstanding finish can be.

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