Colliers | Columbus Client Feedback Book

CLIENT FEEDBACK COLLIERS | COLUMBUS

Table of Contents

03 23 68

Accounting

Facility Services

Property Management

08 64

Brokerage

Project Management

1

Accounting Services

”

Our Accountant has performed professionally and above all expectations. The quality of records that he has presented to us so far exceeded those from prior management company.

- i3 Ventures

Accounting | 4

”

“On behalf of our audit team, we just wanted to say a big thank you for the quick turnaround with the June reports.

It helped our team immensely and we appreciate all your time and effort to get these to us this month.”

- Time Equities

Accounting | 5

”

I want to take a minute to give feedback on our Accountant. I think he is fabulous! He’s doing a great job on the companies that we manage.

He already knows everything about them and is very helpful in all of the related activities. Great hire!

- Anonymous

Accounting | 6

”

”

I can go on and on but to summarize - our Accountant is ALWAYS on top of it! He is forward-thinking and very diligent. Our other Accountant has also been a great addition to the team. Both of them are great at following up and have excellent communication skills. We love working with them!

- Colliers

Accounting | 7

2

Brokerage Services

”

Our Broker was outstanding, she communicated clearly about the process and what to expect. She worked on our behalf to find a great tenant and what was best for RJE. - RJE

” Brokerage | 9

”

My mother and I couldn’t be happier with our Broker’s performance on the sale of Lagrange Business Center in LaGrange, OH. They walked us through our first commercial property sale from start to finish and always had our best interests at heart. They helped us navigate any bumps in the road and accomplished our main objectives of a quick, near-asking price close. We look forward to working together in the future.

- McCormack Family

Brokerage | 10

”

Great service and on top of the timeline and items for both the buyer and seller to make this a seamless transaction for both family businesses!

- Kedar LTD

” Brokerage | 11

”

Our Broker was incredible from day one. His wise counsel was above and beyond and I am grateful.

- Tree of Life

Brokerage | 12

”

“Terrific service from start to finish!

Our Broker handled everything from showings, to contracts, to contractor suggestions. Very glad we chose the Colliers team!”

- MentorcliQ

Brokerage | 13

Brokerage | 14

Brokerage | 15

”

This is the third deal we have completed with our Broker, and although it was a difficult situation, they worked tirelessly to get this deal done. Their team knows the market and industry better than anyone I have worked with. I will continue to value our relationship, and I look forward to our next deal together.

- Gosula Holdings

Brokerage | 16

”

While I wasn’t in a position to list my property, my Brokers identified it as a great opportunity for a couple of their qualified buyers that they’ve worked with in the past. They reached out to me with a promise of bringing me a competitive offer, and delivered on that promise by presenting several competitive offers shortly after our initial meeting. The transaction was a breeze, and it closed in a total of 77 days!

- Parrish Equities

Brokerage | 17

Brokerage | 18

”

We’ve worked with our Broker on multiple properties across the Midwest and this deal proved to be one of the most difficult given the timing of the market, the location, and the current leases in-place. We are very happy to get the deal done and look forward to the next one.

- M&M Realty

” Brokerage | 19

”

Collaborating with Colliers | Columbus has been an amazing experience. The Landlord Representation Service has attracted and secured the appropriate tenants for our property. We highly recommend the services Colliers has to offer for your commercial property and business goals.

- Jackie Wuethrich

Brokerage | 20

Our Broker was great to work with on this project. She was extremely helpful and incredibly thorough.

- Ohio Mayors Office

Brokerage | 21

”

Our Broker was an absolute pleasure to work with over the last 12 months. She went above and beyond and was patient with our ever-changing demands given the COVID situation.

- CAT Global

Brokerage | 22

”

3

Facility Services

”

I just want to express our sincere appreciation and gratitude for the work and support that our tech has given Community Refugee and Immigration over the past year. He has been a great asset to our organization in providing the services to maintain our building and assure that projects outside of the current renovations are completed and at a fair and equitable cost. He has been extremely helpful and we are grateful for the service and attention he provided during the vandalism of our building that resulted in major flooding. He has been available to make sure services were provided when we could not be on location. Your tech is a very competent and knowledgeable person on maintenance services. He has given us good direction on needed repairs and has provided us with vendors who have done excellent work. In a day and time when good employees are valuable assets to a company, it is important that they be given the due recognition they deserve.

- Community Refugee and Immigration Services

Facility Services | 24

“Our Facility Services Tech is a great asset to the Colliers family.

Thanks for acting on this so quickly.”

- Shiseido Americas

Facility Services | 25

”

We recently hosted a workshop, and many of the attendees commented on how clean and well-maintained it was. I wanted to express my appreciation for the entire team from Colliers.

- The Ohio State University

Facility Services | 26

”

”

What a pleasure it is to say a good word about someone who is always positive, professional, kind, and understanding. These are some words I would use to describe our Facility Services Tech. He entered with a smile and was always aware of his surroundings. He is so patient when describing an issue we have with our suite.

Especially when you have no idea how to describe what is wrong, he always communicates what he needs to do and if he will repair it now or if he will need to come back or call someone in. He truly cares to help. What a lucky company you are to have him on board.

- Southern Glazer’s Wine & Spirits

Facility Services | 27

Facility Services | 28

”

I was just expecting our tech to stop the leak until Cardinal could get it fixed. The water was causing damage to a cabinet, so we needed the leak stopped right away. Our tech went above and beyond, fixed the leak, and solved the problem.

- Cardinal Health

” Facility Services | 29

“Our Facility Services Tech is an outstanding performer.

He responds & resolves issues quickly and is just a great person to work with.”

- Anonymous

Facility Services | 30

”

I never feel like I have to follow up or check on our tech to make sure he’s doing things that need to be taken care of. He always lets me know what he’s doing and when he’s done, and on top of that, my tenants like and appreciate the quality of his work. I can’t thank you enough for putting him with us; it’s the perfect pairing.

- Candy Klenke

Facility Services | 31

”

I would like to bring to your attention to an incident which calls for the Facility Services Tech of our building to receive special mention and praise. Our managing partner arrived at the office to discover ALL elevators were down and after taking the stairs to the twelfth floor, discovered that the door was locked. Within ten minutes of calling Colliers after-hours maintenance line, our tech called to let me know he received the work order. He arrived at our office and assisted our team in gaining access to our office. Our tech has always been professional, polite, and does what needs to be done to keep the tenants happy. He is a true asset to this building and it gives me great peace to know I can count on him!

- Crabbe Brown James LLP

Facility Services | 32

”

I appreciated the Facility Services Team making such a prompt response the other day when we had the leak in the mechanical room. They responded within a few minutes. They were able to identify the problem and start working on a solution within 5 minutes. Honestly, the timely service we received on that call is unparalleled to other contractors and maintenance providers I have worked with in the past. I can’t thank you guys enough.

- Ohio Technology Consortium

Facility Services | 33

”

Our Facility Service Tech is a wonderful help, very responsive, and eager to resolve our concerns.

- Apria Healthcare

Facility Services | 34

”

“Our tech did a fabulous job on the lobby bathroom. It looks great, and the sink is completely attached to the wall. He made it look easy!”

- Syntero at Mill Run

Facility Services | 35

”

As you know, I believe that when people go over and above what’s expected, they should be thanked and applauded for it. Our Facility Services Tech was off when I received a call from a company that was hired by Atkins to photograph many of our medical buildings including Mill Run. I emailed another tech early Monday morning and explained my situation in a phone conversation right after that. He was wonderful and took care of making sure that the property was in “picture ready” condition for me and made himself available if I needed him to meet with the photographer. I appreciated it so much and of course, I thanked him for stepping in and taking care of it while our other tech was off.

- Mill Run Investors

Facility Services | 36

”

I just wanted to drop you a note and say what great work our Facility Technicians did during our update project.

First, their work was outstanding and we could not be happier with the outcome. Second, they were complete professionals. They were very considerate of meetings in the office by shutting doors when they were working on something close by or switching to another project if necessary. They were also very prompt about the times they arrived and left the office so it was easy to schedule around, which made our life easier here. Lastly, they were very clean and orderly when a project was done. You couldn’t tell they were there except for their craftsmanship. I would happily recommend Colliers to my colleagues who may have any updating needs. Thanks for all the work.

- District 1

Facility Services | 37

Facility Services | 38

”

Our technician’s accessibility and availability through the initial stages of planning and design were crucial in allowing us to develop the best facility to meet our operational needs. His dedication, workmanship and abilities reflect great credit upon himself and the entire organization.

- Paragon Technical Services

Facility Services | 40

”

”

Our Facility Services Technician always goes above and beyond, both in the amount of service he provides and the quality of the work he performs, as well as the professional manner in which it is delivered. We could not be more pleased with the work he does for us.

- The Educational Council

Facility Services | 41

”

Our phone line company had to inspect our fiber-optic cable, which went into a locked utility room. I called the 24/7 Colliers Service Center for my urgent situation. I had a nice conversation with them and explained my issue and they were able to reach our Facility Services Technician, who called me immediately. I explained my need and he got me into the utility room by providing a temporary passcode. Your system worked!

- Vintage Wine Distributor

Facility Services | 42

”

Thank you so much for helping us out so quickly with the addition of the space, locks, delivery assistance and moving. And for the connect for the desks and chairs. Our techs are the sweetest and worked so hard in the rain.

Everything went off without a hitch and we couldn’t have done it without your help!

- CRUG Law | Collins, Roche, Utley & Garner

Facility Services | 43

”

Our Facility Services Technician went above and beyond fixing a leak and solving the problem!

Thank you for your continued excellent service!

- Cardinal Health

Facility Services | 44

”

Facility Services | 45

“Thank you for being a great building technician and always promptly responding to our needs.”

- Cherri K.

Facility Services | 46

”

A tenant recently told me that she was so happy when she heard that our Facility Services Technician would continue to service the property even after the building sold. This comment was unsolicited. Yesterday I also received another comment saying ‘The best asset to this property has been our Facility Services Technician’.

- Diane Einstein

”

Facility Services | 47

”

Our Facility Services Tech has been the best maintenance technician we have had. He is dependable, reliable, trustworthy, and last but not least, accountable. When something goes wrong within our facility, I know that I can count on him to have a sense of urgency to resolve the situation.

- Nationwide Insurance

Facility Services | 48

”

Just wanted to let you know I put in a work order and 20 minutes later our Facility Service Technician shows up and gets it done! We have never experienced such fast service and really appreciate it.

- Retirement Funding Solutions

Facility Services | 49

”

I just want to give a ‘shout out’ to our building maintenance technician.

He is always so very courteous and professional in all interactions I’ve had with him. I appreciate him taking the time to explain and give me a heads up on what to expect when fulfilling maintenance requests.

- GKB Law

Facility Services | 50

”

”

I wanted you to know how much we appreciate our tech coming out to take care of our maintenance request this morning. He showed up this morning with a smile on his face, very courteous, and extremely helpful in taking care of the items needing repair. A BIG ‘thank you’ to each of you for making our experience stress-free.

- McClure Counseling LLC

Facility Services | 51

Facility Services | 52

”

Your Facility Services team brings a ‘get it done’ attitude and approach to everything you do. Your team always offer a hand to assist with any task or job.

- The Education Council

” Facility Services | 53

”

As the director of the Facilities Department at Salon Lofts, I know all too well how our Service Technicians and Regional Facilities Managers work. They cannot receive enough compliments in my opinion. Our tech is really good. We are fortunate to have him here.

- Salon Lofts

Facility Services | 54

”

I just wanted to take a moment to let you know what wonderful folks you employ. Our tech always answers his phone when I call and is very prompt to help with our issues.

He is always in a good mood and very knowledgeable about everything. We really appreciate him. If he can’t help, he knows exactly who to call. I am so glad he is in charge of our property!

- Christie Bahnsen

Facility Services | 55

”

Our Facility Services Technician has done a great job since taking over our buildings. He follows through with what we ask him without additional prompting and goes above and beyond to ensure that we are taken care of. He stops by regularly and has been very attentive to our needs. He seems to have an appropriate workload that allows him to keep customers happy.

- Benefit Administrators Group

Facility Services | 56

“Our tech is great to have here as our building maintenance guru! He is always willing to lend a hand to get the job done.”

- Prime AE Group, Inc - Shiseido Americas

Facility Services | 57

”

The emails which are forwarded to me are almost always bad news. It made my day to see the email from Crabbe Brown James.

Customer service can be taught.

Dedication cannot.

- Ravinia Capital Group

Facility Services | 58

”

”

I am so happy with our Facility Service Technicians, as they went out to our property to look at an electrical issue we were having. Not only were they able to fix the problem, but they did it quickly and knew exactly what my problem was. Another great Colliers hire! I’ll definitely be using them again when I have any electrical issues.

- Candy Klenke

Facility Services | 59

Facility Services | 60

”

I just want to send you a note to say that your team is AMAZING. I feel like they are part of our team. They are so respectful and hard working.

- Sarah Powell

Facility Services | 62

”

“Just want to thank your team for the quick response to our maintenance request. It was a matter of safety, so this quick response is greatly appreciated.”

- Ambius

Facility Services | 63

4

Project Management

”

We’ve been thrilled with the impact Colliers’ Project Management team has had on our developments. They are our quarterback on each project, serving as our eyes and ears, importantly, with a ‘think like an owner’ mentality. ​For example, on our Corduroy23 project in Lewis Center, they proactively navigated well-known supply issues and price spikes to deliver the project both on-time and on-budget. Their team’s involvement has been worth the cost many times over.

- Tenby Partners

Project Management | 65

“The Colliers Project Management team are excellent communicators and very transparent, which ensures that we resolve any issues very quickly and in a costeffective manner, while still providing excellent project results.”

- The Ohio State University

Project Management | 66

”

The quality that Colliers Project Management provided for a large tenant buildout in Westerville is a testament to their expertise and depth of experience. Even with the challenges faced during a pandemic, this project was delivered on time and on budget.

Our Project Manager exhibited outstanding leadership in the level of customer service, attention to detail, and dedication.

- Physicians Realty Trust

”

Project Management | 67

5

Property Management

”

I wanted to reach out to let you know how much we appreciate everything that the Property Management team has done to help us with our move into Miranova.

They have been available 24/7 to answer our questions and go above and beyond to make sure the questions are answered properly. We looked at almost every building in downtown Columbus when we were looking at office space, and we were beyond impressed with the management of Miranova and it is one of the reasons we chose this office space. We have now been tenants for over a month, and Colliers has consistently followed up and stopped by to check on us. We know that they are extremely busy and we truly appreciate their time.

- Miller Bahnson Law

Property Management | 69

“Your generosity is greatly appreciated.

Yet another reason this building is awesome to operate our business from! “ - Firefly Agency

Property Management | 70

”

I wanted to take a moment to reach out regarding our Property Manager, and commend their work ethic, response time, professionalism and customer service skills. They comport themselves in a professional and courteous manner, work on a detailed level and strive for accuracy. They exhibit a strong work ethic, responding timely and thoroughly to our requests, asking questions when necessary, providing detailed responses and putting forth the effort necessary to lean our processes, even as we are tweaking them with recent turnover, which all leads to smoother transactions for us.

- HPI Real Estate

Property Management | 71

”

Having worked directly with the Colliers team in my role as Director of Campus Operations with CoverMyMeds (CMM) for several years, I’m happy to enthusiastically endorse the Colliers team. Through CMM’s time at 2 Miranova Place, we found remarkable partnership and flexibility with their management team through constant change and growth, while enduring and partnering with CMM’s remarkable workplace culture. From embracing our involvement with SmartColumbus and progressive mobility initiatives, to Earth Day clean up activities, the Colliers team embraced the challenges of a company which was constantly adding exciting, and sometimes challenging, activities which interfaced our tenancy. They were great and we all had a lot of fun!

- CoverMyMeds

Property Management | 72

”

I have thoroughly enjoyed my short 2.5 years at your offices. We are happy with our building, the maintenance staff, and all other personnel that we have had contact with during our stay. You all have been tremendously accommodating and patient with our last minute requests and have always been friendly and professional.

- ANSA | ASSUNOCAO LLP

Property Management | 73

Property Management | 74

Property Management | 75

”

Customer experience is practically an obsession. So when we receive an exceptional customer experience, we have to say something about it! Our Property Managers do such a wonderful job for us. They are detailed, attentive, insightful, and they go far beyond what is expected as ‘good service’ They take care of our building and our needs by taking their jobs seriously and showing true care and concern for how everything is maintained and by nurturing the client relationship. They make my job easier. I am very grateful for them both. I don’t know what systems you have in place for accolades or reward.

Whatever you have, I highly recommend them both. They are good for your business.

- Revison Eyes

Property Management | 76

“Thank you guys for the Accounting/ Management combo. We can count on you to always be ‘on it’.”

- RCS

Property Management | 77

”

Our Property Manager has been absolutely fantastic on all fronts organized, pleasant and thoughtful.

- RCS

Property Management | 78

”

”

While renewing our deal, our area manager was relaying to me how great our Property Manager is. He was told by the store manager that she has been very responsive and a pleasure to work with.

- Polaris Centers of Commerce

” Property Management | 79

”

I just wanted to let you know that you have a real asset on your team. I was tasked to perform a PCA at two of your properties this past month. The Property Manager was tasked to provide assistance, access and information regarding the sites during my assessment of the properties.

There is an immense amount of information that has to be collected during these visits, and it makes a real difference in completing the reports when you have someone that is not only knowledgeable, but forthcoming with that information. The Property Manager provided me with all of the information and was very responsive in providing me the supporting documentation necessary for the report in a timely manner. I’m glad they were there to help me and I thank them for their service.

- EFI Global Corporation

Property Management | 80

”

I am writing to express my appreciation and gratitude for our Property Management team. We at the Jeffrey Company, the Jeffrey Trusts and Katahdin Asset Management LLC, have been tenants in this building since March 2013. Your team has been a dream to work with. Their responses were always immediate and situations were resolved with professionalism and a high degree of skill.

- The Jeffrey Company

Property Management | 81

”

It was a great pleasure working with you on 100 E Broad. I want to thank you for all of the help and assistance that your company has shown us over the years.

- Cadle’s

Property Management | 82

”

“Your reports are great; it makes me want to buy more property just so you can manage it.”

- U.S. Bridge

Property Management | 83

”

I am very proud to have a venue in this building. Our Property Manager takes great pride in our events, and is always able to assist with any issue or questions that pop up. I appreciate their flexibility and positive attitude. Truly an amazing team and I am so beyond lucky to have them help me find a solution. I feel supported by them, and know they are always able to help me find a solution.

- The Ivory Room

Property Management | 84

”

I wanted to take a moment to thank you for the time your team has taken to walk through the properties that you have been stewarding on Ownership’s behalf. Your team is knowledgeable and prudent, and has been very helpful as well as welcoming. Colliers | Columbus excels in professionalism and graciousness; I’m honored to have you representing VEREIT in such a proficient and hospitable manner.

- VEREIT

Property Management | 85

Property Management | 86

”

The Colliers team does a wonderful job with managing our property. They are always responsive, proactive with cleanliness and maintenance, and we enjoy the food trucks in the summertime.

- Mitsubishi International Food Ingredients

” Property Management | 87

”

Our group was interested to see how happy the tenants were with the management and maintenance of the building. Three of the tenants said that the new management company offers better service than the previous group. They said our Property Manager has done a tremendous job responding to tenant requests.

Maintenance items are taken care of either the same day or the next day, when the previous management group took two weeks to a month to respond.

- RJ Boll

Property Management | 88

“Just a short thank you for the great condition the parking lot is in. I know you probably get complaints, so we wanted to let you know how much we appreciate the safety concerns.“ - Ability Matters Ohio

Property Management | 89

Property Management | 90

Property Management | 91

“The management team is doing great! Our Property Manager is fantastic. Very happy!“ - Cherri K.

Property Management | 92

”

I wanted to reach out and say thank you for the beautiful plant that showed up at our space last week. What a nice surprise! Thanks for your warm welcome and all of your help to ensure a smooth start. We feel very blessed to be a part of this community.

- Assisting Hands Home Care

” Property Management | 93

”

Our Property Manager listens and promptly provides solutions. More importantly, he understands how projects can impact a small business owner and makes every effort to assure little interruption of our day-today business operations.

- Gemini Medicine

Property Management | 94

”

”

We have greatly enjoyed working with your team on our Lincoln Building at 711 N. High Street. We self-manage, so we were nervous about hiring a third-party manager, but the relationship with Colliers has been outstanding. Our Property Manager is a true professional and someone whom we would like to work with for a long time to come.

- Wood Companies

Property Management | 95

”

The staff from Colliers, the security staff, and the valet staff are all amazing. The team goes above and beyond for the tenants and clients that come through this building. This place would not be the same with out them. We run a family law office and many of our clients come to see us at one of the lowest points of their lives and many have commented how welcoming the staff was.

- AMEB

Property Management | 96

Property Management | 97

“Thank you for doing such a nice job this year. I appreciate your efforts.”

- Ameritech

Property Management | 98

”

Wanted to send a quick note to let you know the landscape crew is doing a great job on all the landscaping outside (trimming & planting flowers etc.), as it’s all looking great! Also, love the inside virus signs, standing places, hand stations, and on our floor the new touch-less flushers & handless faucets too! We appreciate everyones efforts as it makes it a nice place to come into work!

- My True North

Property Management | 99

Property Management | 100

Property Management | 101

”

The management team and the maintenace department is second to none. We have no complaints. We could not be happier here and are very proud to be tenants. Our clients are always impressed with the building and any staff they encounter. Keep up the EXCELLENT work.

- Williams & Strohm LLC

Property Management | 102

”

It has been a pleasure to work with the Property Management team so far and I really look forward to the future. It is already easily apparent that they are professional and really care about doing a good job, which makes my life so much easier.

- Wood Companies

Property Management | 103

”

It is always a pleasure working with you guys. We sincerely wish the groups and teams in our other markets were as professional, diligent and strong.

- Alidade Capital

Property Management | 104

”

”

I know from working closely with the other Property Manager over the past year and a half that they have always reciprocated the same level of respect and professionalism in you, that you have for them. For that I thank you.

- Neyer Properties

” Property Management | 105

Colliers Greater Columbus Region Two Miranova Place | Suite 900 Columbus, OH 43215 +1 614 436 9800 colliers.com/columbus