P O R T M AC Q UA R I E MITCHE L L VAN DE R V E E R
B
eing a part of the Port Macquarie team has been a wild ride this past year and my staff have been up for the journey. Due to the COVID-19 Pandemic, we successfully adapted to continue meeting our members' financial needs and welcomed new technology in the business, utilising virtual options to exercise member interaction and service.
I themed 2019/2020 a year of growth throughout every aspect of the branch, from team growth both professional and personal to membership growth, as well as developing our community engagement. I get such a kick out of watching the team deliver brilliance to their work. Steven "Wilko" Wilkinson joined the team back in January. He offers our team 41 years banking experience and with energy to burn, his role as Business Development Manager has seen him really impact our local business community. Wilko has been a welcomed mentor for Trent McKeough, this sees Trent develop and take ownership of his portfolio to serve the local business community. I have witnessed Natalie Dick (Home Loan Specialist) show incredible dedication to her role, and she is amazing at
customising the service to find a result for our customers. Timothy McVerry has been superb in looking after everything front of house and really gives our members a rewarding experience for their visit. And to wrap it up, our part-time team members Natalie Duffy and Estelle De Rubertis offer a wealth of knowledge and are great value on their days at work backing up our lenders and ensuring the branch runs smoothly. We continue to endorse Professional Surfer Matt Banting as he seeks requalification onto the World Surf League Championship Tour. He currently sits number #1 on the WSL Qualifying Series before Coronavirus restrictions saw the tour suspended. Thank you, Port Macquarie, for all your continued support. Coastline year in review 2019/20.
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