VOLUME 2 | SUMMER 2018
LEADING EDGE TECHNOLOGIES ARE ON THE BRINK OF TRANSFORMING SOCIAL CARE
IS VOICE A GAME CHANGER? AND WHAT OF GDPR? A TALE OF TWO COLLIDING NEEDS? THE JOURNEY TO EMBRACING DIGITISATION HEALTH+CARE SHOW PREVIEW CHANGE YOUR PERCEPTION, CHANGE YOUR APPROACH
INDEPENDENT DIABETES TRUST
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WELCOME TO CARE2
WORDS FROM THE CARE GROUP MANAGER
ell here we are… after an amazing response to our first edition, I am delighted to give you issue number two; our Health+Care Event preview. In this edition we look at case studies of care providers on their journey going paperless and using technology to help them become more GDPR complaint. Dementia continues to drive a strong focus in the care sector and we look at how some care homes are using different interactive activities to help increase their level of care, boost the morale of staff and residents and become outstanding providers to the sector. We also look at the importance of spending time with those living with Dementia and how loneliness is a taboo subject we need to tackle head on. As well as covering the very latest news,
the aim of Care² is to shine a light on all the good work that this hard-working sector does. We want to spread a little joy with regular features such as our Carer of the month in collaboration with the Care Show. If someone in your team is making a huge impact on your care business, we want to hear from you. Technology in care takes many different forms, from digitizing care plans and improvising monitoring systems. This edition looks at how consumer technology can improve the lives of residents and staff in care homes and those in their own homes. We look at a number of new developments in telecare and highlight some of educational talks based around digital healthcare which you can benefit from by attending Health+Care. We also highlight a range of industry
leading services and products to the care sector, delve into a number of key case studies and issues impacting care homes and home care provides, and look at what the industry can expect to see at Health+Care at London ExCeL on the 27th & 28th June. If you have any great stories you’d like to share, are interested in contributing to future editions of Care², or speaking and exhibiting at The Care Show in Birmingham on 17th & 18th October, please get in touch. Michael Corbett, Care Group Manager
Building a better future for care
Building a better future for care
Building a better future for care
PUBLISHER MICHAEL CORBETT ALEX JONES
27-28 June 2018 ExCeL London
17-18 October 2018 NEC Birmingham
The event for senior care professionals
The event for the care community
Register for FREE at www.healthpluscare.co.uk/care2
Register for FREE at www.careshow.co.uk/care2
CLOSERSTLL MEDIA PUBLICATIONS
GUEST EDITOR FRANCESCA ROBINSON FEATURES EDITOR CHELCIE RATCLIFFE TIA KELLY-HINNIGALE HELEN OMOH-MENSAH
CONTENTS WELCOME TO CARE2 HAY DAYS - TACKLING ISOLATION IN CARE IT’S TIME TO MOVE AWAY FROM TRADITION KEEP PERSON CENTRED CARE AT THE HEART OF YOUR BUSINESS
HEALTH+CARE SHOW PREVIEW
LEADING EDGE TECHNOLOGIES ARE ON THE BRINK OF TRANSFORMING SOCIAL CARE
A TALE OF TWO COLLIDING NEEDS
TURN NEGATIVES INTO POSITIVES
CARER OF THE MONTH
THE SURVIVAL GAME
MEET BILLY, THE UK’S FIRST DEMENTIA DOG
GOING, GOING, GONE PAPERLESS. ONE CARE HOME’S JOURNEY
“SHOOTING” FOR OUTSTANDING DON’T WEIGH YOURSELF DOWN WITH PAPER
TECHNOLOGY’S CAUSING TREATMENT PARADIGMS TO BE RECONSIDERED
OUTSTANDING PROVIDERS USE OUTSTANDING SYSTEMS 4
HOW TO ADAPT SOLUTIONS TO BETTER FIT RESIDENTS NEEDS
BEHIND THE MASK RUNNING A CARE BUSINESS IS LIKE SPINNING PLATES
97% OF ELDERLY ARE NOT WILLING TO GO IN TO A CARE HOME
CHANGE YOUR PERCEPTION, CHANGE YOUR APPROACH
BRINGING NAMASTE INTO CARE
A “BITE-SIZED” FORM OF ACTIVITIES AND STIMULATION DON’T ISOLATE THOSE WITH DEMENTIA
ST BRENDANS CARE HOME BUG BEATING
ACCESS LEARNING ON ANY DEVICE
THE JOURNEY TO EMBRACING DIGITISATION WELCOME WIRELESS ASSISTIVE TECHNOLOGY
TRANSFORMING A 43 CARE HOME; DIGITALLY
SAFE. CARING. RESPONSIVE. HELPING YOU IMPROVE YOUR CQC RATING
A DIFFERENT WAY OF SURFING THE WEB FROM DOWN UNDER
WIRELESSLY ADAPTING TO THE EVER CHANGING HEALTHCARE SECTOR CARE SHOW PREVIEW
HAY DAYS - TACKLING ISOLATION IN CARE
LEGRAND ASSISTED LIVING & HEALTHCARE SUPPORT LOCAL INITIATIVE TO TACKLE ISOLATION Whitehouse Farm Centre near Morpeth has launched a new initiative, which aims to encourage new friendships and tackle isolation through a regular programme of events and social activities. 6
HAY DAYS - TACKLING ISOLATION IN CARE
ith support from local company Legrand Assisted Living & Healthcare, based in Blyth, the farm launched ‘Hay Days’ on 8th May with a tea dance, and welcomed over 80 service users and their carers from a number of care homes and community groups in Northumberland and Tyneside. Dawn Peters, a trained carer with expertise in working with the elderly and those living with dementia is the events coordinator at Whitehouse Farm Centre, she said: “The aim of Hay Days is to bring isolated community groups, people living in sheltered accommodation and care homes across the region together to take part in weekly and monthly activities which encourage new friendships and tackle isolation through fun, social events hosted on the farm. “Even though some experience physical or mental infirmities, age should not be a barrier to meeting people and enjoying new experiences. The feedback we have received has been phenomenal and clearly demonstrates there is a need for this type of service in the community.” Attendees at the Victory Europe (VE) Daythemed launch danced and sang along with talented vintage singing sensation Kayley Cares from Sunderland. They were then treated to a tasty lunch by the farm’s catering team which was followed by a tour of the farm. Residents came from Scarbrough Court Care Home in Cramlington, Mind Active Northumberland, Frank Bushell House in South Shields and The Caddy Shacks, a group covering Northumberland and Tyneside which brings adults with learning disabilities and physical disabilities together for trips and activities to help them make new friends and integrate with the local community. June Shone, coordinator for The Caddy Shacks, said: “We had a great day at Whitehouse Farm. Hay Days is a fantastic idea, everyone in our group said what a fantastic day out and how brilliant the organisation
was. It was great to see so many people from different groups get up and dance and mix with one another. I’d like to thank the team at Whitehouse Farm, who were lovely, so friendly and helpful and wish them every success with Hay Days.” In order to minimise the cost of running Hays Days events and activities to ensure they are affordable for people, Whitehouse Farm is receiving support from Legrand Assisted Living & Healthcare. The company designs, manufactures and supplies innovative technology solutions for the supported housing, health and social care sectors through their Tynetec, Jontek and Aid Call brands. Managing Director for Legrand Assisted Living & Healthcare, Chris Dodd, explains: “We are delighted to be involved in this fantastic initiative. Hay Days aims to tackle many of the key issues that are prevalent within our market, given that our products and services are designed to empower individuals to be safe, happy and independent in their own environments. “Without a safe and friendly environment, many of the most vulnerable members within our community experience loneliness and isolation. As we are a Northumberlandbased company that has been designing and manufacturing products in Blyth for over 40 years, we are fully invested in tackling the lack of activities available to combat loneliness in our local area, which is why we are working in partnership with Whitehouse Farm to support an event that is providing a much-needed social environment for elderly people to enjoy.”
The Care team want to help combat loneliness in care by hosting tea parties and events for the elderly. If we can work with your care home to do this please contact alex.jones@ closerstillmedia.com
FIND OUT MORE FROM LEGRAND BY VISITING STAND F50 AT HEALTH+CARE 7
IT’S TIME TO MOVE AWAY FROM TRADITION
HOW DINING EXPERIENCE CAN BE PLACED AT THE CENTRE Ellen Brown, Divisional Manager apetito Care Homes has witnessed a great deal of change in the care sector since apetito entered the market in 2008. Recent collaborations with some of the most pioneering care groups have highlighted these changes and the exciting future of care. One such development is the increased focus on dining experience. Ellen discusses the reasons behind this trend and points to partner Springfield Healthcare as an illustration of how dining experience can be placed at the centre of the care solution.
uality, nutritious meals in care homes should be a given; but perhaps less well documented is the role dining experience plays in ensuring the health and well-being of residents. Often, when people go into care, mealtimes become more of a task than an enjoyment. There are strict times during which residents are fed and they are given a narrow, unimaginative selection of meals. Frequently these are served in solitary, enclosed dining spaces, leaving residents with little to no power over their own mealtime experience. A pleasant and sociable dining environment can have a significant impact on the life of a resident. Making mealtimes an enjoyable experience can encourage them to eat well and often, this in turn having a positive effect on their health, well-being and weight management. Recognising this has led many modern care groups to place an increased focus on dining experience. One such group is Springfield Healthcare. In May 2017, Springfield Healthcare opened its care village in York, ‘The Chocolate Works.’ Housed in the former Terrys Chocolate
IT’S TIME TO MOVE AWAY FROM TRADITION Orange factory, it has been carefully restored to provide exceptional and innovative care facilities. The village is beautifully designed; but there is more to this than being aesthetically pleasing. The centrepiece of ‘The Chocolate Works’ is the marketplace, a large indoor space which aims to ‘bring the outside in.’ The space is full of natural daylight, trees and greenery and is home to shops, a café, spa, gym and chocolate shop. The idea: to move away from the enclosed communal spaces found in traditional care homes. Here residents are free to move around the marketplace, feeling like they are outdoors and part of a wider, bustling community. The shops encourage a sense of normality, so when people move in, they can continue living an active lifestyle, undertaking activities they have participated in throughout their lives.
For residents with dementia, the recognisable elements of the marketplace help to recreate a life they know and understand, making the move into a care setting less of an unsettling experience. These ideologies are very much reflected in the way food and mealtimes are dealt with at ‘The Chocolate Works.’ Just as the facility’s layout and design encourages normality, community and social interaction, so does its approach to food. Each floor has its own kitchen, but, importantly, meals are also served in the café, pub, terrace and other outlets. The selection of dining environments, along with apetito’s expansive and varied meal offering give residents the flexibility to eat what they want, whenever they want, either on their own, or in groups with friends and visitors.
This approach to dining means eating together, relaxing and socialising are cleverly woven into daily life. Residents retain their independence and communal dining allows the natural and enjoyable social aspect of eating to be maintained. Addressing the dining experience is central to apetito’s approach when entering a care home. Therefore, working alongside Springfield Healthcare and having the opportunity to design branding, menus and to provide food throughout the development was an extremely exciting opportunity. ‘The Chocolate Works’ exemplifies that as care facilities move forward, the importance of modernising and improving residents’ dining experience should never be overlooked.
FIND OUT MORE FROM APETITO BY VISITING STAND H32 AT THE CARE SHOW & D64 AT HEALTH+CARE 9
KEEP PERSON CENTRED CARE AT THE HEART OF YOUR BUSINESS
ALL YOUR DATA PROTECTION NEEDS COVERED The GDPR deadline is now upon us, but compliance need not be a daunting task. ZURI, the mobile, web-based care management solution developed by Care Software Solutions, has got all your GDPR compliance needs covered.
eeping client data safe and secure is a primary concern for all care providers, and the seemingly daunting task of becoming compliant with the General Data Protection Regulation (GDPR) which took effect on the 25th of May this year, was a worry for many domiciliary home care managers such as Clare from Nurse OnCall in Jersey. Clare Burchell, a registered nurse and manager of domiciliary home care business Nurse On-Call Ltd, which runs two home care agencies, was looking to move from paper-based client records to electronic records but was concerned about the looming GDPR deadline and the need to find a solution that would address all the care management challenges whilst maintaining the utmost security of her client’s sensitive information. Clare implemented Zuri, the mobile, webbased care management solution developed by Care Software Solutions, as it was the most comprehensive end-to-end solution she
trialed. She was initially drawn to Zuri for its personalised digital care planning, “Personcentred care is at the heart of our business, and we needed a solution that would allow our carers to do their jobs more efficiently, spending less time documenting and more time on what is important – caring for their clients. I needed a solution that would allow me to securely manage and personalise my client care planning and monitor care delivery remotely – Zuri was the perfect solution” What Clare didn’t realise was that as well as solving her care management requirements, Zuri would solve her GDPR compliance needs without her needing to lift a finger. For Nurse On-Call, it is essential that a software system is secure by design and as the data controller
for Nurse On-Call, Zuri is processing highly sensitive health data and personal information that needs to not only protect clients and their carers, but comply with regulation requirements. Zuri does this by hosting data on secure servers, and most importantly, records and databases are secured and encrypted. “When we were still using paper client files, loss, damage and unauthorised access to client information was always a concern as the file could technically have been accessed by anyone who entered the client’s home. I spent a great deal of time physically driving to client’s houses to update care plans and check on care records” Clare added, “I can now access all our client’s records, create updates remotely and communicate with and support my staff instantly through the platform in the knowledge that my data is safe.” Zuri uses Galaxkey to protect all communications, sharing and stored data through access control and advanced encryption platforms. Nurse On-Call can assure their clients that their data is secured both on the back end of the system and at the front end where data breaches are more likely to occur. All staff devices are password protected with password rules, two-factor and fingerprint authentication on smartphones and tablets. Their clients are also assured that their individual rights are upheld, and they can gain access to the system through the Zuri “Family Portal” to stay informed of their records from anywhere at any time.
FIND OUT MORE FROM ZURI BY VISITING STAND J30 AT THE CARE SHOW & B40 AT HEALTH+CARE 10
CARER OF THE MONTH FEBRUARY: ELAINE GREEN, MARCH: ALEXANDER LOUIS
CARER OF THE MONTH If you would like to nominate a carer that has gone above and beyond with their work in the care sector, email careshowteam@ closerstillmedia.com by Friday, 29th June 2018.
Carer of the month
Carer of the month
Linda Mcpartland You are The Care Show’s
You are The Care Show’s
Carer of the Month for May 2018
Carer of the Month for April 2018
Building a better future for care
The chosen carers receive a certificate and gift pack from The Care Show team, and a free craft kit worth £99 courtesy of The HomeMade Club . They are also automatically nominated for Carer of the Year.
Carer of the Month Certificate May Beth AW.indd 1
Building a better future for care
BETH INGHAM Congratulations Beth Ingham from Unique Homecare for being chosen as Carer of the Month for May. It was lovely to hear about the amazing relationships you build with your clients and the support you provide to your team members. Thank you from The Care Show Team
LINDA MCPARTLAND Congratulations to Linda Mcpartland from Meadowvale Homecare for being chosen as The Care Show’s Carer of the Month for April 2018. It was lovely to hear how of the support you provide your clients in the care community and the dedication you have to your role in the sector. Thank you from The Care Show Team
Know someone who is not a carer but deserves a special shout out? Email: firstname.lastname@example.org
he Care Show would like to give special recognition to Carl Davies, an ex-fire serviceman of 24 years who now runs his own company passing on his knowledge in safety training to others. He is also a full-time carer to his wife, Zoe Escudier-Davies, who suffers from a very rare genetic condition which is progressive. Part of the remarkable care Carl has to provide for Zoe is resuscitating her between 3-4 times a week. We were contacted by Zoe as she wanted to thank Carl for everything he does for her. The Care Show would also love to say thank you to Carl, it is truly amazing to hear the work you do and the care you provide for your wife. We hope you both enjoyed our £250 thank you gift.
EUROPE’S LARGEST EVENT DEDICATED TO BUILDING A BETTER FUTURE FOR CARE RETURNS... Incorporating
ExCeL London - 27-28 June 2018
ealth+Care 2018 on 27-28 June, Excel London will welcome thousands of care business owners, directors and managers all wanting to find solutions to their challenges and learn how the longterm integrated healthcare plans will affect the care they provide. Health+Care is unique because it gives senior professionals from the health and care sector the opportunity to come together to network, collaborate and share learning. This year thousands will attend to gain access to content, products and services that will help them: • Achieve more positive outcomes and improve the quality of their care • Improve future CQC results and better prepare for inspection • Develop an agile care service able to adapt to, and make the most of change, whether it be policy or market-based • Enhance the services they provide through new innovations and technologies • Drive business efficiency and growth with lessons learnt in presentations and panel discussions by industry leaders and successful care business operators • Network with leaders from their local CCGs, Local Authority Directors, Trusts and GPs who have new pools of funding they will want to access
Health+Care gives visitors the opportunity to learn from fellow care providers succeeding with the same challenges they face and regulators whose policies impact the service they provide. With over 240 sessions in 13 theatres full of world class conference programme, discussions and tutorials, Health+Care will help you excel in 2018 and battle any challenge you face and most importantly provide better care. A hard-hitting programme delivered by the highest calibre of speakers will showcase the latest innovations and expert advice to help tackle the mounting pressure on care businesses whilst providing excellent care for patients and residents. The care sector has faced an unfathomable cut to spending, budgets are being slashed and struggling businesses are now on the brink of collapse. Health+Care will act as a safe haven for care businesses to collect vital information helping them to safeguard the future of their business so they don’t just survive but thrive. As a senior care professional, you are entitled to a complimentary pass to attend the event for free by signing up this week - saving you £899 + VAT*.
There are a limited number of complimentary places, so guarantee your place at Health+Care 2018 by booking your pass today. Please visit the following website now to make sure you secure your place and can attend: www.healthpluscare.co.uk/drivenbyhealth 12
The event features over 240 sessions including: • The future of adult social care • Learning from the Government’s New Care Models programme • Care technological innovation - Using technology to achieve care excellence • Recruitment - Reducing recruitment agency spend • GDPR - What is it and what does it mean to your care • Improving care – the learning points from the Government’s New Care Models • Market dynamics – how to respond to change and raise quality • Sources of finance for social care businesses – what’s fundable, and what’s available? • Getting involved in transformation - how STPs and social care can work together • Improving commissioning – how can we work together to promote sustainability? • What are the hallmarks of ‘outstanding’ care? Two case studies • Managing Brexit – how can care businesses plan for leaving the EU
Over 400 leaders from the sector will be speaking including: • Andrea Sutcliffe CBE, Chief Inspector of Adult Social Care – CQC • Norman Lamb, Former Minister of State for Care and Support and Liberal Democrat MP for North Norfolk • Izzi Seccombe OBE, Chair of Local Government Association’s Community Wellbeing Board and Leader of Warwickshire County Council • James Sanderson, Director of Personalised Care - NHS England • Bridget Warr, CEO – UKHCA • Scott Sherriden, Managing Director The Care Hub • Deborah Hayes, Director of Care & Services Development and Registered Manager/Safeguarding & Dementia Lead - Age UK East London • Rob Martin, Head of Care Quality – Anchor • Martin Green OBE, FIAM, FInstLM, FRSA, FIPSM, Chief Executive of Care England
HEALTH+CARE PROGRAMME RESIDENTIAL & NURSING CARE THEATRE
Dedicated strategies and action plans to help the running of a successful care home & nursing home.
CHAIRS: Prof Martin Green OBE, Chief Executive, Care England. Vic Rayner, Executive Director, National Care Forum
WEDNESDAY 27th JUNE 2018 Learning from the Government’s New Care Models programme 09:30 Emily Wighton, National Care Homes Senior Manager, New 10:00 Care Models programme, Systems Transformation Group, NHS England
THURSDAY 28th JUNE 2018 SAFE: Banish medication errors in care homes
09:40 Julie Spencer, Assistant Director of Care and Quality, Avery 10:10
Realising personalised care through digital transformation Times are changing - GDPR compliant technology in
10:15 Health and Social Care 10:45
Lynne Omar, Senior Consultant, Cura Systems How to reduce your recruitment costs and grow your
11:10 business by hiring great talent 11:40
Scott Sherriden, Managing Director, The Care Hub
10:20 James Sanderson, Director Personalised Care, NHS England 10:50 Richard Pantlin, NHS England Digital Systems Lead for
Personalisation, NHS England Achieving and sustaining high quality care Andrea Sutcliffe CBE, Chief Inspector of Adult Social Care, CQC LOCATION: HOMECARE THEATRE
Creating quality improvement
11:50 Rt Hon Stephen Dorrell, Chairman, LaingBuisson 12:20
Henry Elphick, CEO, LaingBuisson
How to keep frontline staff longer, cure your retention
11:15 headaches - AND slash your agency staffing spend 11:45
Neil Eastwood, Author, Saving Social Care, Sticky People Ltd
A new approach to workforce challenges? Drawing on experiences in Surrey working with providers can we make 12:30 a difference? 13:00 Ali Porteous, Workforce Project Manager, Surrey Care Association working with Care Association Alliance Excellence in Care 13:10 Nadra Ahmed OBE, Executive Chairman, National Care 13:40 Association Using technology to achieve excellence in care; a case study Steve Sawyer, Divisional Director, Access Health and Social 14:15 Care, Access Uk Ltd 14:45 Richard Bains, Business Development Manager, Access Uk Ltd Stefano Rinaldi, Service Director, New Directions FSC Sources of finance for social care businesses – what’s fundable, and what’s available? 14:55 Anthony Carty, Business Development Director, Alternative 15:50 Business Funding Tim Jones, Deputy Chairman, Allia
11:55 Session to be confirmed. Please check 12:25 www.healthpluscare.co.uk for updates
Making the most of an ageing society – being business ready 12:35 Jon Chapman, Director, Pinders 13:20 Bhavna Keane Rao, Director and Lead Consultant, BKR Care Consultancy Simon Beck MCIM, Director, Care Home Marketing Expert Integrated care : opportunities for residential and 13:30 nursing care 14:00 Rt Hon Paul Burstow, Chair, The Social Care Institute for
Excellence (SCIE) Risky business! Why GDPR, governance assurance and a 14:10 risk-based approach is good for you 14:40 Taffy Gatawa, Chief Information & Compliance Officer,
EveryLIFE Technologies Dementia friendly communities: how can care providers
Tackling increasing dietary and nutritional needs in older
16:00 people 16:30
Jonathan Amies, Head of Specialist Nutrition, apetito
15:00 take the initiative? 15:30 Steve Milton, Director, Innovations in Dementia
Liz Fisher, Wigan Council
HEALTH+CARE PROGRAMME HOMECARE THEATRE
Tackle challenges of stretched care plans, isolated staff, high staff turnover and more.
CHAIR: Colin Angel, Policy and Campaigns Director, United Kingdom Homecare Association (UKHCA)
WEDNESDAY 27th JUNE 2018
THURSDAY 28th JUNE 2018
Health and care transformation – how STPs and social care can work together 09:40 Bridget Warr CBE, Chief Executive Officer, United Kingdom 10:10 Homecare Association (UKHCA) Susannah Howard, STP Programme Director, Suffolk & North East Essex STP
What are the hallmarks of ‘outstanding’ care? Two case studies 09:30 Deborah Hayes, Director of Care & Services Development 10:05 and Registered Manager/Safeguarding & Dementia Lead, Age UK East London Rob Martin, Head of Quality, The Anchor Trust
Care In Numbers - from average pay and bill to travel time, top ups and average hours worked, real world insights to help shape your care business 10:20 Steve Sawyer, Divisional Director, Access Health and Social 10:50 Care, Access Uk Ltd Andrew Heffernan, Membership and Marketing Director, UKHCA 11:05 Five Easy Steps to Fixing the Social Care Crisis 11:35 Bill Watson, Director, Insequa Ltd 11:45 Session to be confirmed. 12:15 Please check www.healthpluscare.co.uk for updates
Delivering high quality, sustainable services – getting beyond crude commissioning Denise Radley, Corporate Director, London Borough of Tower Hamlets, National lead for commissioning, 12:25 Association of Directors of Adult Social Services (ADASS) 13:10 Doug Sheperdigian, Founder and Director, Atlantic Customer Solutions Trevor Brocklebank, CEO, Emeritus of Home Instead Senior Care Provider withdrawal – how to avoid this occurring and
13:20 coping with the consequences and mobilising a response 14:05
if it does
Risky business! Why GDPR, governance assurance and a
14:15 risk-based approach is good for you 14:45 Taffy Gatawa, Chief Information & Compliance Officer,
Homecare recruitment secrets: Transform your business
14:55 growth with the latest best practice from around the globe 15:25
Neil Eastwood, Author, Saving Social Care, Sticky People Ltd
Joining up the dots – connecting NICE guidance to quality Jane Silvester, Associate Director Social Care and Leadership, National Institute of Health and Care Excellence (NICE) 15:35 Emma Maguire, Occupational Therapist and Operational 16:05 Manager, Helping Hands Exmouth Ltd Sandy Kirk, Care Manager, Helping Hands Exmouth Ltd Helliena Kerridge, Registered Manager, Helping Hands Exmouth Ltd Reimagining Homecare
16:15 Alyson Scurfield, Chief Executive, TSA 16:45 Simon Arnold, Chief Executive Officer, Ark Home Healthcare
10:15 Connected Homes for life 10:45 Stuart Carroll, National Sales Manager, Tynetec and Jontek
Achieving and sustaining high quality care
11:10 Andrea Sutcliffe CBE, Chief Inspector of Adult Social Care, 11:40
Promoting market stability through viable homecare
11:50 contracts 12:20 Colin Angel, Policy and Campaigns Director, United Kingdom
Homecare Association (UKHCA)
12:30 The Future of Elderly Care at Home 13:00 Max Parmentier, CEO & Co-founder, Birdie
13:10 Quality and Saftey for Technology Enabled Care 13:40 Paul Finch, Associate - Standards, TSA
Managing brexit – how can care businesses plan for leaving the EU Sharon Allen OBE, CEO, Skills for Care 14:05 Rt Hon Paul Burstow, Chair, The Social Care Institute for 15:00 Excellence (SCIE) Prof Martin Green OBE, FIAM, FInstLM, FRSA, FIPSM, Chief Executive, Care England The promotion of Health and Well Being of Older People in
15:10 Extra Care Supported Housing 15:40 Steve Sinnott, Head of Research & New Service
Development, Places for People Living Plus
HOMECARE THEATRE IN PARTNERSHIP WITH UKHCA
HEALTH+CARE PROGRAMME BUSINESS THEATRE
Expert led discussions that will help you run a successful care business long-term.
WEDNESDAY 27th JUNE 2018
THURSDAY 28th JUNE 2018
09:30 Meeting Challenges Together (a practical way to integrate) 10:00 Melanie Weatherley, BA, Chair, Lincolnshire Care Association
The benefits/purpose of motion-activated projections for 09:30 those living in care 10:00 Anna C. Park, Care & Education Consultant, OM Interactive
10:15 Leadership – what really works best for a care environment? 10:45 Rob Coulthard, Managing Director, Judgement Index How good oral care improves residents’ health and wellbeing 11:10 Andrew Coles, Product Manager, Person Centred Software 11:40 Jane Peterson, Dental Hygienist & Training Coordinator, Knowledge Oral Health Care What’s hot, what’s not and what’s next for training in the 11:50 health and social care sector? 12:20 Steven Embleton, Chief Cloud, My Learning Cloud 12:30 Connected Homes for life 13:00 Trevor Hoggard, Technical Sales Consultant, Jontek 13:10 Empowering Workforces in the Sector to deliver better outcomes 13:40 Adam Hutchison, Managing Director, Belmont Healthcare Group
Light and Health: Our Ten Year Journey 10:10 Fenella Frost, Director, PhotonStar Led Group Plc 10:40 Nathan Lamey, Human Centric Lighting Specialist, PhotonStar Lighting 10:50 Session delivered by: Louie Werth, Director, Care Research 11:20 Please check www.healthpluscare.co.uk for updates The Sleep-ins Crisis and HMRC’s Social Care Compliance 11:40 Scheme 12:10 Lloyd Clarke, Associate Solicitor, Attwells Solicitors LLP Recruiting and retaining staff in 2018 – 5 things you’re 12:15 probably not doing 12:45 Sophie Coulthard, Principal Consultant, Judgement Index
Artificial Intelligence: It’s role in adult social care and why 14:10 you need to know about it 14:40 Nigel Gittins, CEO, Webroster Ltd
12:50 Session to be confirmed 13:20 Please check www.healthpluscare.co.uk for updates
What happens when you house great volunteers 15:00 alongside sheltered housing residents? 15:30 Peter Brown, Chief Executive, Dot Dot Dot Property Guardians Tracy Cullen, Chief Executive Officer, CCHA
5 Steps to Outstanding 13:30 Jonathan Cunningham, Managing Director, STORM 14:00 Consultancy
The business benefits of digital care, a business owner 15:40 perspective 16:10 Mandy Thorn MBE, Managing Director, Marches Care Ltd. Peter Shergill, Sales & Marketing Director, iCare Health 16:20 Session delivered by Outstanding Care Homes 16:50
14:10 Are Apprenticeships right for your organisation? 14:40 Daniel Baker, Director, Your Care Training Home To Decide – Giving Patients the Choice 14:55 15:25 Ann Taylor, Integrated and New Model of Care Provider, Hilton Nursing Partners
CARE HOME LIVE – INTERACTIVE EXPERIENCE Health+Care 2018 will feature a purpose built care home in the heart of the show, creating an immersive and interactive experience. See, touch, hear, smell and even taste some of the experiences you can offer in your own care home, learning about new technologies, products and activities designed to help improve your level of care and morale of staff. This year you will be able to experience: apetito is creating an interactive dining area, which will include several types of dining environments such as a fine dining room, a homely dining room and a pub themed room. This will demonstrate the diverse types of dining area that can be created and how each one positively impacts the atmosphere in which meals are eaten.
Excitin new for g to stimu mat la your sen te all ses
Photonstar will be showcasing their circadian lighting solution which is designed for the benefit of elderly residents and dementia patients. The circadian lighting changes in spectrum and intensity to meet the opposing requirements of day and night lighting and will reduce the nursing costs for the home.
quality and reliability. They work with users, care professionals, clinicians, designers and specialists in patient handling to offer a comprehensive range of bathing solutions for the care environment and you can see their latest edition in our Care Home Live bathroom.
Rhino UK will be offering a sensory engagement opportunity like no other. From individual products to a converted room immersive experience, there will be lots of opportunities for your team to offer the best level of care to your residents .
Miele have an outstanding reputation of more than 90 years in the matter of hygiene, care homes being one of their biggest specialties! They will be holding 4 demonstrations across the 2 days in care home live where you will have the opportunity to learn from the masters of Laundry.
Gainsborough Baths are leading the way in designed and manufactured bathing to offer care homes the highest standards of safety,
Fellowes will be displaying their new Aeramax product designed to clean and purify the air creating a higher quality of facility.
HEALTH+CARE PROGRAMME KEYNOTE THEATRE Headline shared learning destination where everyone from the 360 health and care pathways come together to discuss, debate and share successful integration models that propels transformation.
WEDNESDAY 27th JUNE 2018
THURSDAY 28th JUNE 2018
Keynote debate: seventy years of the NHS - where do we go from here? Margaret Willcox OBE, Commissioning Director: Adults and 09:15 DASS, Gloucestershire County Council 10:00 David Pearson CBE, Corporate Director for Adult Social Care and Health, Nottinghamshire County Council, STP Lead, The Nottingham and Nottinghamshire STP The Rt. Hon Stephen Dorrell, Chairman, LaingBuisson
The future of adult social care - the big unanswered questions Cllr Izzi Seccombe OBE, Chair, Local Government Association’s Community Wellbeing Board, Leader, Warwickshire County Council 09:15 Andrea Sutcliffe CBE, Chief Inspector of Adult Social Care, 10:00 CQC Aidan Kehoe, Chief Executive, Royal Liverpool and Broadgreen University Hospitals NHS Trust Rt Hon Paul Burstow, Chair, The Social Care Institute for Excellence (SCIE) Michael Adamson, Chief Executive, British Red Cross
Winter pressures: how do we up our game for 2018/19? Dr Tajek Hassan, President, Royal College of Emergency Medicine, Emergency Medicine Consultant, Leeds General Infirmary 13:40 Michael Steel, CEO, Greenbrook Healthcare 14:10 Matthew Hopkins, Chief Executive, Barking, Havering and Redbridge University Hospitals NHS Trust Saffron Cordery, Director of Policy and Strategy and Deputy Chief Executive, NHS Providers Maximising efficency in the NHS: 100 weeks to save £20+ billion….can we do it? Sir Robert Naylor, National Advisor NHS Property & Estates, Robert Naylor Consulting LTD Professor Tim Briggs, Chair, GIRFT, National Director of 15:00 Clinical Quality and Efficiency, NHS Improvement 15:50 Luke Edwards, Director of Sector Development, NHS Improvement Professor Matthew Cripps, National Director, NHS RightCare Mario Varela, Managing Director, NHS London Procurement Partnership
View the full programme for this theatre in the Health+Care brochure which you can download at healthpluscare.co.uk /programme18
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Transformation in Action Theatres 1 & 2 Two theatres that look at the bigger picture with sessions that will help you better understand the full system and how you can unlock funding through programmes such as step down care. Integrated discharge services: making it happen at Poole Hospital 27th June 10:40 - 11:10 Jacqueline Coles, Deputy Chief Operating Officer, Poole Hospital NHS Foundation Trust David Vitty, Head of Adult Social Care Services, Borough of Poole, Service Director, Adult Social Care, Bournemouth Borough Council Acute care development across dorset integrated care system– operationalising the vanguard programme 28th June 11:35 - 12:05 Stephen Killen, Director Of Transformation, One NHS in Dorset, Royal Bournemouth & Christchurch NHS foundation Trust Supporting STPs and emerging ICSs throughout their system transformation journey 27th June 11:00 - 11:30 Stephen Childs, Managing Director, North of England Commissioning Support Unit (NECS) Carolyn Gullery, Canterbury DHB & West Coast DHB General Manager, Planning and Funding, North of England Commissioning Support Unit (NECS)
Understanding primary care networks within integrated care systems 27th June 13:55 - 14:25 Professor Nick Harding OBE, Senior Medical Advisor, NHS England for the Primary Care Integrated Care Systems, Founding Partner, Modality Partnership How Risk and Infection Can Collaborate to Affect Outcome 27th June 14:30 - 15:00 Yves Crehore, Product Manager, RL Solutions Nursing staff at the heart of developing health and care services 28th June 10:05 - 10:35 Janet Davies, Chief Executive and General Secretary, Royal College of Nursing Improving retention: national nurse retention program 28th June 10:40 - 11:10 Professor Mark Radford, Director of Nursing - Improvement, NHS Improvement Top tips for reducing agency costs and investing in staff 28th June 11:15 - 11:45 Martin Innes, Senior Operational Data and Intelligence Lead, NHS Improvement
HEALTH+CARE PROGRAMME STP & ICS Hub Interactive learning around the complexities of developing sustainability and Transformation Partnerships (STPs) and Integrated Care Systems (ICSs). Integrated care systems one year on…..what’s different? 27th June 09:50 - 11:05 Rob Whiteman FCPFA, Chief Executive, CIPFA, Chair, North East London STP Dr Cathy Winfield, Lead, West Berkshire ICS, Chief Officer, Berkshire West CCG Mark England, Chief of Staff and Managing Director, Bedfordshire, Luton and Milton Keynes (BLMK) ICS Dr Karen Kirkham MBBS DRCOG, ICS Clinical lead, Dorset Clinical Commissioning Group Matthew Tait, Joint Accountable Officer, Surrey Heartlands CCGs Dr Ned Naylor, Deputy Director, System Transformation Group, NHS England Haseeb Ahmad, UK Country President, Novartis Pharmaceuticals UK Ltd Building the relationships to underpin rapid transformation 27th June 11:20 - 12:35 Professor Mike Hannay, Managing Director, East Midlands AHSN David Pearson CBE, Corporate Director for Adult Social Care and Health, Nottinghamshire County Council, STP Lead, The Nottingham and Nottinghamshire STP Helen Atkinson, Executive Director – Health, Wellbeing & Adult Social Care, Surrey County Council Ann Wagner, Director of Strategy and Improvement, Torbay and South Devon NHS Foundation Trust (Integrated Care Organisation) Dr Sonja Manton, Director of Strategy, NEW Devon and South Devon and Torbay CCGs Mark England, Chief of Staff and Managing Director, Bedfordshire, Luton and Milton Keynes (BLMK) ICS Gerard Hanratty, Partner, Browne Jacobson Solicitors LLP Haseeb Ahmad, UK Country President, Novartis Pharmaceuticals UK Ltd Overcoming legal and governance barriers to creating integrated care systems. 27th June 13:45 - 15:00 Rob Whiteman FCPFA, Chief Executive, CIPFA, Chair, North East London STP Nicky O’Connor, Chief Operating Officer, Greater Manchester Health and Social Care Partnership Matthew Tait, Joint Accountable Officer, Surrey Heartlands CCGs Gerard Hanratty, Partner, Browne Jacobson Solicitors LLP Richard Samuel, Lead, Hampshire and Isle of Wight STP Richard Jarvis, Head of UK Corp Affairs, Government Affairs UK, Novartis Pharmaceuticals UK Ltd How to succeed in public engagement 27th June 15:30 - 16:45 The Rt. Hon Stephen Dorrell, Chairman, LaingBuisson Pauline Malins, Head of Engagement and Communications, Dorset CCG Frances Aviss, Engagement and Consultation Lead, Dorset CCG Julie Clayton, Head of Communications and Engagement, North Cumbria CCG, Communications Lead, North Cumbria Health and Care System Rich Stockley, Head of Research and Engagement, Surrey Heartlands STP Ranjeet Kaile, Director of Communications and Stakeholder Engagement, South West London and St George’s Mental Health Trust Roger Davidson, Director of Engagement and Communications for Health System Transformation, NHS England Mark Toms, Medical Director & Chief Scientific Officer, Novartis Pharmaceuticals UK Ltd
Achieving financial sustainability across health and care systems 28th June 11:20 - 12:35 Tara Donnelly, Chief Executive, Health Innovation Network Rebecca Clegg, Acting Chief Finance Officer, Berkshire West CCGs Matthew Swindells, National Director: Operations & Information, NHS England Charles Welbourn, Chief Finance Officer, North Cumbria CCG Herbert Fillmore, Sr. Dir. Innovations in Value Based Care, 3M Fiona Bride, Head of Market Access Strategy, Novartis Pharmaceuticals UK Ltd How to graduate from an STP to a high-performing integrated care system? 28th June 15:00 - 16:15 Dr Stephen Shortt, Implementation Lead, Greater Nottingham ACS, Clinical Chair, Rushcliffe CCG Dr Claire Fuller, Senior Responsible Officer, Surrey Heartlands Health and Care Partnership, Clinical Chair, Surrey Downs CCG Louise Patten, Chief Officer, Buckinghamshire and Oxfordshire CCGs Gill Quinton, Executive Director, Communities, Health and Adult Social Care, Buckinghamshire County Council Shirlene Oh, Director of Commerce, Innovation and Capability Development, Imperial College Health Partnership Amy Galea, Deputy Director, Strategy Group, NHS England Fiona Bride, Head of Market Access Strategy, Novartis Pharmaceuticals UK Ltd
DISCOVER SOLUTIONS FOR DEMENTIA CARE Meet with care suppliers who will be showcasing the latest in dementia care solutions and take part in the sensory trail where you’ll find exciting innovations to engage your clients with dementia, reduce the need for medication ease anxiety and offer them a new chance at life.
VISIT THESE EXHIBITORS: ++ Active Minds Stand: A27
Award-winning activity products are used in many of the UK’s leading care organisations ++ Eyeway Signs Stand: B10 Specialist in the design and manufacture of bespoke signage to maximising a person’s independence, wellbeing, relieving stress and anxiety. ++ Osborne Technologies Stand: A50 Multi-award winning industry leading specialists in design and installation of immersive and interactive environments. ++ Rhino UK Stand: Care Home Live Rhino Sensory UK is a leading supplier of multi-sensory equipment offering a complete design, installation and maintenance service. ++ Little Island Stand: AA62 Design and create environments and activities that will enrich the lives of people living with dementia; giving fun, fulfilment and happiness. ++ OM Interactive Stand: AA24 OMI are pioneers in the development of motion-activated projections on floors, walls and tables for multi-sensory use.
ROB MARTIN, HEAD OF QUALITY, ANCHOR Q: If there was one piece of advice you could give our delegates for the next 12 months, what would it be? A: Keep things simple, in an increasingly complex environment we need to remember that our primary responsibility is to provide great outcomes, review your current approach and constantly look at keeping it simple for customer facing colleagues.
Q: Professionally, what inspires you? What do you enjoy most about your job? A: Special moments for customers, for example- witnessing someone with significant physical and mental challenges experience a moment that brings a smile.
Q: What do you see as the biggest challenge for the sector in the next 12 months? A: Attracting new people to work in the sector and retaining them, public perception of care homes due to news stories work against our efforts to promote care as a great career.
Q: Why is it important that delegates come to your talk? A: I am confident delegates will want to hear from a care home provider about what it takes to achieve outstanding, they may also be surprised to hear my views on what it takes to achieve outstanding rating, it certainly isn’t about the amount of financial investment.
If you were attending the show as a delegate, why would you take time out of your busy schedule to attend the show? A: The opportunity to network and take away some great ideas to drive continuous improvement and efficiency.
PROFESSOR MARTIN GREEN OBE, CHIEF EXECUTIVE, CARE ENGLAND Q: If there was one piece of advice you could give our delegates for the next 12 months, what would it be? A: The one piece of advice I would give to delegates for the next 12 months is, do not wait for the Green Paper to deliver a solution, formulate a plan that is good for your service users and for the sustainability of your organisation
Q: Professionally, what inspires you? What do you enjoy most about your job? A: The thing that inspires me, and what I love about my job, is talking to the residents of care homes and their families and seeing the difference that the fantastic staff make to people’s lives. I know it’s a cliché, but the people in social care are who inspire me
Q: What do you see as the biggest challenge for the sector in the next 12 months? A: I think the greatest challenge in the next 12 months will be the workforce. There is a real challenge in recruiting and retaining nurses, and other care professionals in the social care workforce. We have to think creatively about how we make our jobs attractive, and because we don’t have the same amount of money, or infrastructure as the NHS and social care has to think about what other elements of the job can be made more attractive to their staff.
LEADING EDGE TECHNOLOGIES ARE ON THE BRINK OF TRANSFORMING SOCIAL CARE New technologies and artificial intelligence (AI) are set to streamline admin, speed up decision making and enable care providers to work smarter, predicts Care England Chief Executive Martin Green. The social care sector is already embracing new technology with: • Centralised electronic systems in care homes which reduce paperwork. • Electronic medication administration records which help care and nursing staff to more effectively and safely coordinate, monitor and administer medicines. • Cloud-based communications which enable real-time dynamic scheduling systems and facilitate care staff to more efficiently organise home visits. • Electronic patient records which are improving the speed and flow of information between hospitals, GPs,
pharmacies, specialists and other care professionals enabling greater integration of health and social care. • Internet access for people in care homes and those being supported in their own homes, which is helping people to feel connected with their friends, family, community and carers. • Internet connected smart monitors and devices which are set to revolutionise home care as they become the eyes and ears for those in need of care. AI is also showing promise as a tool to enable organisations to become more efficient and quality driven. Webroster, for example, has
developed an innovative automatic rostering tool and Hackney Council has partnered with a tech company to develop an AI computer programme they believe could help them support families with multiple needs earlier, in some cases even before they meet any statutory agency. Skills for Care has commissioned Consilium Research and Consultancy to undertake a scoping study on the emerging use of AI and robotics in social care. Professor Martin Green, Chief Executive of Care England says: “Most care workers at all levels and of all ages will now have a smartphone, PC or tablet, so it’s no longer just the younger generation who are comfortable using today’s technology. “Providers can now harness this familiarity with IT to more easily introduce streamlined admin systems which will reduce the burdens on staff and provide an audit trail in case of problems. However, that’s only half the story as modern software can also deliver the market intelligence and actionable data that lead to better, faster decision making for the benefit of providers and service users alike”. The innovative and exciting news ways that new technologies are being used in social care will be discussed by leading experts at the Health + Care conference 27-28 June, Excel, London.
A TALE OF TWO COLLIDING NEEDS
IS VOICE A GAME CHANGER? AND WHAT OF GDPR? A TALE OF TWO COLLIDING NEEDS?
ust like every hyped technology that has come before it, voice-first interaction or smart speaker devices promise a ‘transformational’ change. What they finally end up delivering in contrast to the promise, remains to be seen. At its core the proposition is made up of 3 key components. First the ears, a microphone and software that ceaselessly listens to recognise a specific human utterance; the wake word, from a cacophony of noise. Second the brain, a virtual ‘Assistant’ that, genie-like, lives in the cloud and can access the sum of all human knowledge aka the Internet. Third the voice, an old fashioned speaker that delivers the output of the disembodied ‘Assistant’ in the shape of music or conversation. As a box of tricks, this must rank in the same league as the flying-cars, hoverboards and holidays on moon bases that we were all promised would be commonplace by the turn of the millennium. The difference is this one has arrived in the high street and the home and costs less than a single ticket from London to Birmingham. In its current state, the analogy that best fits this technology is the virtual assistant as a personalised ‘Concierge Service’, responding to requests for services and informing about events. Today’s Alexa and Google Home can
deliver medication reminders, put you in touch with relatives, collect well-being information and deliver generic ‘localised’ information. In the near future, the user profiles that these virtual assistants rely upon will link to status and frailty to make the conversation relevant. User profiles today are not personal – your name, your voice, your previous shopping or online search queries. This is the specific area that Remindme Care is focused on, to enable preferences, habits and life experience of an individual to inform the support and prompting that these devices provide. But when we require technology to be more relevant to our situation, we necessarily have to give up some data to support that personalisation. In a context where Cambridge Analytica and Facebook have quite rightly heightened concerns about where our data ends up and what it is used for, the technology and care industries are facing the upheaval that is GDPR. What may appear a perfect storm, should instead be seen as perfect timing. With consumers attentive to the issue, we have been provided with a framework mandating informed consent. The opportunity is there to enable consumers to make decisions that gives them control of their privacy. Late adoption and disappointment have characterized the elderly care industry’s
relationship with technology, but the real benefit of voice technology will be content tailored to the patient and their experience. Conversation is a natural form of engagement that is familiar to users even when they have little technological knowhow, so carers and clients alike will face far fewer barriers to benefiting from its potential. Our job will be to keep them informed of the privacy they are giving up along the way and make the outcomes delightful enough to warrant that cost. Biography: Etienne Abrahams A co-founder of RemindMeCare, Etienne Abrahams has a spent his career making technology accessible and persuading computer programmers to build systems that people can use. Experience of growing up in the UK with a french cultural heritage, highlighted the need to build software that bridges cultural differences and fosters relationship building in the care process. Supported by academia and health care professionals, RemindMeCare has worked closely with care facilities, day care centres and hospitals to create systems that are directed at improving care delivery. Email: email@example.com
THE SURVIVAL GAME
THE SURVIVAL GAME... OR MORE PROPERLY, DEVELOPING CONTINGENCY PLANS FOR ADULT SOCIAL CARE SERVICES
here is no doubt that, considering the obvious fragility of the social care sector, not to make contingency plans for survival would be really silly. There are so many factors that can affect the provision of good care and business continuity, whether enforced by legislation, imposed by default, influenced by finance, undermined by Local Authority fee structures, affected by political inertia, weather and health, and unintended consequences of influences such as the CMA market study to name just a few. It was just over 18 years ago that the nation as a whole was under enormous pressure to ensure business continuity because there was just no knowing what would happen at midnight on 31 December. Candle makers may have become very wealthy overnight but the uncertainty of outcome mobilised the country to develop contingency plans to deal with the unknown. We learned a good lesson then, but now, more than ever, the social care sector needs to ensure it is prepared. So, now is the time to dust off and review all previous work but also add to it where necessary in areas not formerly covered. So often we find that we plan for things we have experienced rather than things we hadnâ€™t imagined would ever happen. We see more and more these days that it is the unexpected that can catch us out. One example may be the ever increasing dependency on and utilisation of IT and its vulnerability to cyber security. If the NHS can be affected by this then the small provider may be equally vulnerable. What is the back-up plan, can care provision continue for, say, 3 days without IT? How to manage during a flu pandemic which is less predictable and can be more serious than the usual winter flu. Indications are that up to 30% of staff could be absent with up to
50% of people be ill (4% of whom finish up in hospital). Major incidents due to terrorism, civil unrest, industrial accident and so on may affect staff safety and movements to and from work for instance, although this may be less likely in rural areas. Nevertheless, who could have thought that Salisbury would be so badly affected by what happened there recently and how long it will take to resolve. Severe and adverse weather is almost common place, as are heatwaves. Advance planning is so important to have the necessary resources readily available to be able to deal with sustained adverse conditions. In a care home for instance, is there a room that can be maintained at a contact temperature below say, 26 degrees, during an extended heatwave.
Financial problems and the maintenance of sustainable quality services are the most profound of all the issues facing care providers. Lessons have been learned at corporate level following provider failure and much work has been done to deal with such failures as well as monitor financial performance in order to anticipate and hopefully mitigate potential impacts. This is much more difficult with SMEs and small providers where the incidence of closure as an outcome is much more likely. Plans in this area need to be developed around continuity where possible, anticipation and orderly closures, realistic arrangements with financiers and most importantly building all plans around the residents and their safety, and last but
...now is the time to dust off and review all previous work but also add to it where necessary in areas not formerly covered. During extended periods of cold, are gritting stocks available, transport for staff to get to work and home, sufficient emergency food, alternative heating methods should power or gas supplies fail, availability of drinking water and so on? We operate in an integrated way with our suppliers who are part of a supply chain delivering all the commodities that care homes are dependent upon so it is worth talking to with your suppliers about their own contingency plans and to impress upon them the importance of priority of service. It may also be appropriate to have alternative suppliers standing by to pick up where prime contractor service failure may affect your own sustainability.
not least the staff. Where the quality of care is seen as diminishing it is so much better to engage early with the many organisations who can help to try and avoid closure â€“ Skills for Care, your local Care Association, national Associations and Local Authority and private care consultants. This is a very brief run through the world of Contingency Planning. The risks of failure in the social care sector are increasing by the day while the demand for contingency planning takes on more of a prominent feature of the day to day business of care provision. The key to keeping pace is to create the eternal circle which identifies the risks, decides what can be done to reduce them, puts the actions in place, practices and learns, then goes back to the beginning.
MEET THE CARE ASSOCIATION ALLIANCE AT HEALTH+CARE
TURN NEGATIVES INTO POSITIVES
FOCUS ON WHAT YOU DO BEST – AND LEAVE THE REST TO US Many of Insequa’s clients operate under challenging circumstances. With social care budgets being squeezed and goal posts moved with increasing frequency, it’s a full-time job just keeping up with the constant changes. 22
TURN NEGATIVES INTO POSITIVES
hese difficult working conditions present social care companies with tough decisions over resource and time allocation. It’s when facing these critical business decisions, the value of Insequa’s services really make themselves felt. Delegating, outsourcing, extra support – whatever you wish to call it; frequently the smartest move is recognising you need help – and getting it organised swiftly. We have clients who benefit from all of our services in a coordinated way that means they have more time to focus on their core roles – delivering fantastic care. The value of this holistic approach to social care business support is demonstrated in the following case study: Case Study A social care business in the South East contacted us about their ambitions to grow. Well established in their local area and working hard to keep up with demand, they knew a CQC inspection was imminent. Knowing their expansion plans would be compromised by a negative CQC rating, they called us in to optimise their chances of a positive result. Our CQC Inspection Support Service has evolved to meet the needs of care providers prior to and post inspection. It offers targeted solutions and support where it’s needed. We performed a pre-inspection audit to identify areas for improvement. The business was in good shape in most areas of service delivery, but we identified a disconnect between staff training and policy awareness. Knowing this could have bad consequences in an inspection (failing to meet KLOES that evidence Safe, Effective, Caring, Responsive and Well Led services), a remedial action plan was drawn up taking into account the new inspection regime announced in November 2017. To further strengthen crucial compliance
and policy awareness and to offer ongoing support and proof that staff were reading and understanding policies, the company purchased our Evidenced Understanding GOLD product. This provided access to our CQC Evidencing Tool and over one hundred bespoke policies. This freed up a lot of time for the directors and registered manager. They weren’t constantly having to track down disparate compliance paperwork, which meant they had more freedom to seek out new business growth opportunities. It wasn’t long before they spotted the ideal public-sector contract matching the aspirations for the company and they approached Insequa to write the tender. Using our tried and tested methods, we put together a persuasive and compelling winning bid that secured the contract they wanted. Today, this company is flourishing in social care – they are a great example of an agile and responsive business embracing fresh approaches to the tough challenges all care providers face. Why divert your key skills away from where they are best employed, if there are services like ours that can pick up the more specialised roles? CQC Inspections, Compliance and Policy Support, Tender Writing – these are our areas of expertise, so it makes sense to give us a call. We are very helpful and user friendly and won’t sell you anything you don’t need.
If you are experiencing similar issues, we can help at Insequa. We understand the multiple stresses care companies are under at present, and our services are designed to help spread the load - ultimately making your life much easier. Get in touch on 0115 896 3999 to discuss how we can help.
FIND OUT MORE FROM INSEQUA BY VISITING STAND H12 AT THE CARE SHOW & B60 AT HEALTH+CARE 23
MEET BILLY, THE UK’S FIRST DEMENTIA DOG
TYNETEC CONTINUES TO SUPPORT BILLY THE DEMENTIA COMMUNITY DOG
ollowing Tynetec’s sponsorship of Billy, the UK’s first ever dementia community dog, the company is continuing to follow the black Labrador’s progress and raise funds for the Dementia Dog Project in support of his onward ‘career’. Tynetec, a brand of Legrand Assisted Living & Healthcare, visited Alzheimer Scotland on Monday 14th May to find out more about Billy’s role in the community now that he has completed his advanced training, and present Dementia Dog with a £366 donation. The Dementia Dog Project is a charitable collaboration between Alzheimer Scotland and Dogs for Good, and the first initiative of its type in the world to blend dementia specialist services with the provision of highly trained assistance and community dogs. Colleagues from Tynetec began raising funds for the Dementia Dog project in 2015, in honour of late Business Development Manager Billy Graham and his wife Lisa, who were tragically killed in a terror attack in Tunisia.
Billy’s colleagues took part in a variety of fundraising events to raise a total of £15,975 which sponsored the UK’s first ever community dementia dog, who has been named after Billy. National Sales Manager for Tynetec, Stuart Carroll, said: “Billy and Lisa were a wonderful couple who had experience of the challenges families living with dementia face. They also loved dogs and were aware of how much joy they can bring even in the darkest times. “We all agreed sponsoring Billy was an opportunity to remember some special people in a way that we hope would make them smile, and also make a real difference to the lives of others in their time of need.” The company is now donating a further £366 to Dementia Dog following a recent campaign for which Tynetec pledged a percentage of sales from its Reach at home alarm units and Technology Enabled Care services devices, which are designed and manufactured in its factory in Blyth,
FIND OUT MORE FROM LEGRAND BY VISITING STAND F50 AT HEALTH+CARE 24
Northumberland. The continued donations will contribute to the care provided for Billy as he begins his intervention visits within the community. As part of this animal assisted therapy programme, Billy will be visiting individuals with dementia in Scotland’s communities with his handler, Carla. Together they will accompany a dementia professional to support an individual to work towards defined goals, with the aim to increase their confidence and independence, and keep them feeling re-connected in their local community. Project Manager for Dementia Dog Project, Fiona Corner, said: “We are so excited to see Billy start to commence his work out in the community, and none of this could have happened without the fantastic support from Tynetec and its employees. Thank you so much and we look forward to bringing you further updates as Billy brings his magic to more people living with dementia.”
GOING, GOING, GONE PAPERLESS. ONE CARE HOME’S JOURNEY
IMPROVE YOUR QUALITY AND QUANTITY OF CARE RECORDS BY RECORDING CARE ELECTRONICALLY
radbury House in Beaconsfield wanted to improve their quality of care and for their care records to reflect their quality of care. In April 2017, Bradbury House implemented Mobile Care Monitoring (MCM), to replace handwritten notes, and enable staff to record care notes, reports and charts, and care plans electronically. Care homes are required by CQC to record detailed, person-centred information about their residents’ care. Bradbury House recognised that due to the time that handwritten notes take to write, they can lack the detail that is needed. By switching to an electronic care recording system, not only are care records highly detailed and legible, but staff spend less time on documentation whilst collating more information. Time saved on documentation is time that can be spent with residents. The interface of Mobile Care Monitoring was a key factor for Bradbury House when choosing an electronic care system. As the MCM Care App is icon-driven, care staff can personalise care notes to each resident and scenario rather than relying on default statements. This ensures that staff spend less time on documentation but capture a far greater amount of personalised information. Furthermore, the user interface of the MCM Care App is extremely easy to pick up, even for someone who doesn’t use a smartphone or tablet in their personal or work life already. The app is designed to be intuitive for care staff, as well as for staff who don’t speak English as a first language, are dyslexic, or illiterate. Care staff now use mobile handheld devices to capture in real-time all the elements of a resident’s care quickly and efficiently using the MCM Care App that feeds into a management reporting system. Andrew Cantelo, the deputy manager at Bradbury House, has seen many benefits to
using the system. He says, ‘Care records are now accurate and up-to-date; the quantity and quality of care records has improved dramatically. Care staff and managers have live information at their fingertips and they are confident and equipped with information to make decisions to improve quality of care.’ Managers can easily look back at information from any time through the reporting and monitoring function without having to go hunting for data within the system. By making information available and accessible, Bradbury House can ensure that they provide the best quality care to residents. Communication among the home has also improved. If a relative calls Bradbury House to find out what’s been going on with their family member, the manager can quickly see all the recent information and doesn’t need to find a member of care staff to relay an update like they used to have to. Person Centred Software gives care providers the tools they need to effectively manage the health and wellbeing for those living in residential care. Person Centred Software’s product manager, Andrew Coles, will be speaking at Health + Care about how providers can support residents to maintain good oral health.
Good oral care improves residents’ health and wellbeing and will help providers to demonstrate to CQC that the service is both effective and responsive.
Person Centred Software’s product manager, Andrew Coles, will be speaking at Health + Care about How Good Oral Care Improves Residents’ Health and Wellbeing. Contact us for a demonstration of Mobile Care Monitoring on 01483 604108 or www.personcentredsoftware.com
FIND OUT MORE FROM PERSON CENTRED SOFTWARE BY VISITING STAND M35 AT THE CARE SHOW & B06 AT HEALTH+CARE 25
“SHOOTING” FOR OUTSTANDING
EXCEED FUNCTIONALITY, DELIVER HIGH-QUALITY CARE
he Care Database is an intuitive, efficient and secure web-based system to help healthcare professionals revolutionise their care management and spend more time delivering high-quality care. The idea for The Care Database was the brainchild of Shooting Star Chase, a leading children’s hospice charity rated Outstanding by the Care Quality Commission. It developed from the need for a modern care database and the lack of options that fitted what the hospice was looking for. Having spent a lot of time searching for a solution, it soon became clear that the only option was to build a new system to meet the charity’s vision. From the outset, the team at Shooting Star Chase understood the potential that the new database would have in not only solving the charity’s issue but in providing a secure webbased solution for the wider market. “We believed
that most healthcare providers would need a database with the features we had scoped,” says Tom Bradley, Director at The Care Database. “I’m extremely proud of what we’ve achieved – we genuinely believe The Care Database exceeds the functionality and accessibility of any other care system on the market and feedback from customers has confirmed that belief.” Exceeding the functionality and accessibility of any other care system on the market, The Care Database offers remote access on any device with an internet connection, enabling greater flexibility and efficient working on the move. The extensive list of benefits also includes access for patients and families to request bookings, and access for healthcare professionals to view patient notes and customisable care plans, but it was the time it gives back to healthcare professionals to do what they do best – deliver high-quality care – that was always at the
heart of the development. It’s this focus on efficiency that has revolutionised the delivery of care at Shooting Star Chase. With remote access, administration and invoicing tools, and an intuitive, easy-to-use and customisable interface, The Care Database has saved time and money for the charity – staff spend less time travelling, less time typing up notes and less time on administration such as timesheets, sickness and absence. The Care Database was designed by healthcare professionals for healthcare professionals, to help them deliver better care in a variety of settings – including care homes, respite centres, surgeries, hospital wards, and hospices. To find out more and arrange a no-obligation demonstration, visit thecaredatabase.com
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DON’T WEIGH YOURSELF DOWN WITH PAPER
GOODBYE TO PAPER
HELLO TO FREEDOM
eople have been talking about technology, innovation and the limiting nature of tying yourself down to paper in all areas of life – paper bank statements are becoming a thing of the past, cheques not accepted for payment, no more car tax displayed in the windscreen and when was the last time you used yellow pages or bought a local paper to find something for sale? Why has the Care Sector been so slow in embracing the digital world? The reasons are many but have been largely based upon a ‘fear of the unknown’, or ‘because we’ve always done it that way’ or issues surrounding ‘what the regulator might say’ about not having paper evidence, and a concern that people working in services won’t cope with the changes. As the world moves inexorably away from files of paper gathering dust in a locked manager’s office, Quality Compliance Systems (QCS) is determined to demonstrate to providers the liberating advantages of technology, how it can make lives easier, improves the provision of care and therefore increases the chance of being rated ‘good’ or ‘outstanding’ by CQC. CQC in the latest changes to their KLOEs have put more emphasis on recognising innovation, using technology and have an increased focus
on ‘outcomes’ for people through observing practice and talking to people rather than focussing on paper and documentation. So, the traditional ‘paper’ evidence is less important than it used to be, and evidence can be provided in other more expressive ways. The fear about people working in services not coping with the innovation and technological changes is probably more of an issue with management, who tend to be older, rather than a carer issue for whom the smart phone is an extension of the hand for the majority! Most businesses today support controlled usage of mobiles and tablets, as they recognise that they can more effectively deliver important information and also, importantly, track that this information has been opened and viewed. To help with this QCS has developed an App for both Apple and Android phones that contains all the content of the desktop site which, to me, is as much of a game changer as when I purchased my first iPod nano and couldn’t believe that all my 500 albums were on something no bigger than a matchbox! 42,000 carers with access to the QCS system can now have all the policies and procedures that they need in the palm of their hand 24/7. Instant access to all the key facts is a liberating experience and really does support staff to
deliver high quality care wherever they are. It contrasts starkly with paper policies sitting on an office shelf. The QCS App is extremely user-friendly, and you can access many of the popular features found on the online system, including Policy Centre, Reading Lists, Mock Inspection Toolkits, Custom Documents, Stakeholder Surveys, Fundamental Standards and Monthly Policy Briefing. Other functionality within the policies themselves include the option to see what KLOE is most important to the policy, see what evidence you could have to show you are outstanding, and links to all the research that has gone into the development of each policy. All of these developments are specifically designed to making the quality of care better for everyone by freeing up staff to do what they do best – which is care! Please contact us so we can show you how we can help you deliver outstanding care. To find out more, or to request a no-obligation FREE 24 hour trial, visit www.qcs.co.uk or call 0333 405 33 33. The QCS App is available for download from the Apple App store or the Google Play store.
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TECHNOLOGY’S CAUSING TREATMENT PARADIGMS TO BE RECONSIDERED
ARE APPS, DIGI THERAPEUTICS AND ACTIVITIES THE WAY FORWARD
echnology’s causing treatment paradigms to be reconsidered. Previously, it was almost impossible to match treatment with cognitive and behavioral changes. Today ‘Digi’ apps offer more flexible treatment and monitoring alternatives. Digital therapeutics are defined as immersive programs that act reliably and remotely to change individual’s behaviours to achieve positive clinical outcomes and reduce medical cost growth. They’re used in conjunction or instead of conventional prescribing. Digi Pharma is consumer focused, typically low priced and not FDA/ NHS approved. Forbes states that the “future of healthcare will be app based.” Grand View Research projected ‘the global digital therapeutics market to grow to $9 billion by 2025, driven by the benefits it affords patients, including continuous monitoring of vital
‘The cost saving impact of digital prescribing could be substantial but undoubtedly care industry and GP acceptance will come slowly...’ signs, medication management, healthcare reminders and a person centred focus’. One unique aspect of DT’s is its ability to promote health improvements through behavioral changes alone. Virta Health Corp.
raised $37 million for an app that coaches diabetics on a diet to reverse their condition without drugs or surgery, whilst Big Health developed Sleepio, an insomnia app now used in the UK. But if mobile apps are to be used to monitor patients’ adherence to therapy, even compliment or replace drugs, then there’s clearly a need for clinical laboratory tests and regulators to work supportively. Otherwise, how will care stakeholders know if patients’ biomarkers have improved or regressed? The US is taking the lead whilst in the UK, NHS Digital and EMIS are building libraries of apps that have been validated by consultancies such as Orcha, Our Mobile Health and NQVIA and hospitals are undertaking clinical evaluations. One UK app currently in the library pipeline is RemindMeCare. Used in formal care (ie Signature, Bluebird and in trials with Genesis and Extracare), ReMe is undertaking in-ward evidence based studies to establish the benefits of digitally delivered person-centred activities for patients with dementia. ReMe aims to reduce agitation through its person defining ELR’s (electronic life records, such as life story, preferences, habits) achieving calm, thereby reducing/replacing medication. ReMe enables personalised activities to be delivered, in 1:1 and group settings, that have been previously used by family or care home, and that generate familiarity and reassurance. The metrics under evaluation are; readmissions/ failed discharges, care homes discharge rate, supervision and falls rates, use of antipsychotics and anti-depressants, wellbeing and mood, night restlessness and agitation, staff outcomes including workload and staff retention. The enhanced person-centred care pathway aims to reduces costs with improved step-down and discharge back to the point of
BIOGRAPHY SIMON HOOPER A co-founder of RemindMeCare, Simon Hooper has a tech background that is non-medical but which he has brought to bear on the care process, courtesy of his experience with the care needs of his family. Supported by academia and health care professionals, ReMe is the result of extensive work in numerous care settings. The company has worked closely with care facilities, day care centers and hospitals to create systems that are directed at improving care delivery. E: firstname.lastname@example.org
origin. With plans sanctioned to expand ReMe into stroke and acute wards, it’s also intended to explore how ReMe can support self-care management post stepdown. ReMe offers an insight into what the future for post dementia support may look like. The cost saving impact of digital prescribing could be substantial but undoubtedly care industry and GP acceptance will come slowly, until the evidence speaks for itself. But as our population ages and GP shortages increase, digital therapeutics may help address patient needs in a quality and cost-effective manner.
Listen to Simon Hooper speak at the Care Show on the 17th October – request your free ticket by heading to The Care Show website.
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OUTSTANDING PROVIDERS USE OUTSTANDING SYSTEMS
OUTSTANDING PROVIDERS USE OUTSTANDING SYSTEMS “We’ve always been rated Good by CQC, but now with this system I feel there is nothing stopping us getting an outstanding rating.”
nd they did. A quote from Katarina Green, director of Bay Care Domiciliary Care Ltd. We recorded a video with Kat late in 2017. She told us why Access PeoplePlanner and Access Mobizio had saved her around £75,000 a year in back office costs and pushed compliance up to around 95%. “We have never been more compliant” In April 2018 Kat announced that Bay Care Group had got the outstanding rating that they worked so hard for. The ‘likes’ and congratulations poured in. They are well deserved, Kat and Bay Care are an example of what care should be. They have a strong caring culture, great staff in all areas and fantastic leadership. They also have the right systems, which the CQC always stress is vital. Systems for outstanding Bay Care join a prestigious group of Access Group clients. Over 30% of all the CQC’s outstanding rated providers use Access Group software. Just as they are diligent in making their care the best, these care providers work hard to choose systems that are the best, systems that make their clients safer, with more personalised care.
These systems help staff too. They take over so much of the hair pulling, time consuming, costly admin and audits that keep people at the office and up all night. They also give them the insights they need to make the incremental improvements that the CQC notice and reward. Requires Improvement to Outstanding Here is an example from the 2018 CQC report for Guardian Angel Carers. They went from Requires Improvement to Outstanding in two years with the help of Access Group care management software. “Electronic Medicine Administration Records (eMAR) had been introduced. This immediately flagged up if all parts of the eMAR had not been completed before a care worker left a visit. “This not only helped ensure accurate medicine records, but also helped staff at the office monitor that all medicine needs were being managed safely.” And: “The software allowed information to be shared with people, carers and office staff in real time. As a result, the agency was able to respond more rapidly to changes in people’s needs.” CQC Inspection Report, Guardian Angel Carers, Published 15/02/2018
Driving up improvement Now from the CQC inspection report for New Directions Flexible Social Care. Rated outstanding and using Access Group software: “Robust quality monitoring systems helped ensure continual improvements were made and the care people received was improved. The bespoke software package provides an innovative monitoring and auditing system. “The system alerted and allocated tasks to staff members for completion. Therefore there were no missed tasks or support for people.” “The system allowed management to spend considerably more time with people to focus on the quality of support instead of spending time completing audits and action plans. It also allowed staff to completely personalise every document and process within the system.”
Learn more at Health+Care These extracts represent just a small sample of people’s achievements with Access Group software. To hear more, or to see what The Access Group can do for you, visit us on Stand AA40 at Health+Care 2018.
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HOW TO ADAPT SOLUTIONS TO BETTER FIT RESIDENTS NEEDS
EXCELLENT DOCUMENTATION TO REFLECT EXCELLENT CARE Eastleigh Care Homes is an independently owned group of three homes with 160 residents based in Devon and Somerset. Eastleigh’s objective is not only to provide excellent care for their residents, but to provide care which reflects the standards they would expect for their own family or for themselves.
hen looking for an Electronic Medication Administration (eMAR) and Care Planning solution, the ability to adapt the solutions for resident specific needs was at the forefront. Prior to using MED e-care’s eMAR and Care Planning solution, Eastleigh Care Homes had previously used another electronic care planning system. Considering the limitations of their existing system, Eastleigh started to look for one solution, which would not only help them address the different requirements across their three homes but would also provide them with a bespoke solution to their resident’s needs. Eastleigh’s three homes are in two different CCG’s and have varying scopes from residential to nursing care. MED e-care’s eMAR solution was first implemented through their pharmacy provider in Eastleigh Raleigh Mead and the other two homes quickly followed. Because the eMAR solution is fully integrated with the pharmacy provider, it has resulted in improved communication, reduced waste, and greater insight into the medication outcomes for the homes. Eastleigh Care Homes used the opportunity of implementing MED e-care’s eMAR and Care Planning solution to get their staff more involved with person centred care. “The care team felt like they were part of the process, their views were valued and most importantly they had ownership.” This involvement in the building of the solution helped with the professional growth of the team and made them more focused on
excellent documentation to reflect the excellent resident care that they were providing. Eastleigh approached the implementation with an open mind and were committed to building templates for care planning, assessments and daily notes which could be adapted to their changing needs. Implementing bespoke PEEPs, Monthly Assessment Reviews and Management Dashboards brought things to a whole new level. The care teams were delighted with how robust and user friendly the solutions were. During a visit from the CQC, Eastleigh Raleigh Mead took the opportunity to present to the inspectors the high-level audits within the solution, which proved to be robust,
informative and resident specific. “The specialized approach of the solution has afforded us the chance to be proactive with the development of bespoke and dementia friendly care planning structure. This ability has been instrumental in us being able to focus on each person and how we respond and act according to their timeline and need of their dementia.” Peter Barnes, Manager Eastleigh Raleigh Mead MED e-care (eMAR and Care Plans) works in partnership with national, regional and local care home groups and national and local pharmacy providers. Our eMAR solution is interfaced with all the major pharmacy PMR system providers.
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BEHIND THE MASK
UNDERSTANDING WHAT’S BEHIND THE MASK AT INTERVIEW Now, more than ever, it’s important to hire the right people into a care company. But how do you maintain hiring standards across multiple locations, set hiring benchmarks and remove unconscious bias from interviews?
unflower Healthcare, a five-home company were looking at how they could improve their staff recruitment and retention, when they met with Judgement Index at Health Plus Care last year. “The Judgement Index solution aligned with what we were trying to achieve; recruit the ‘right’ staff and then retain them. It also allows us to benchmark and maintain
care workers across the UK, it allows clients to use these results as a benchmark in their own hiring process. Rupane Patel - “Our management team really bought into the JI process once they themselves took the assessment and saw their results. It was uncanny how accurate some of the observations were! We are using JI for all interviews and will start using it for annual staff appraisals later this year”
‘Where the Judgement Index differs is that it measures “values-based behaviours” which give much higher predictability of how someone is likely to perform in the job.’ recruitment standards across the different homes” Rupane Patel – Director Profiling tools have been used by businesses for years, but tend to focus on personality. Where the Judgement Index differs is that it measures “values-based behaviours” which give much higher predictability of how someone is likely to perform in the job. Having researched top
When used during the interview process, the report highlights the strengths and development areas of the candidate, and provides interview questions to help the interviewer uncover more. It’s not designed to make the hiring decision for the interviewer, but the Judgement Index team recommend addressing any development points during the induction stage, giving the new hire a better chance of success and making them feel
like their development is valued by their new employer. Sophie Coulthard, Principal Consultant for the Judgement Index trained Sunflower Healthcare, and was impressed with the team’s vision to use the JI beyond the hiring process. “Using the assessment for existing staff is a great way of getting the full value out of the JI and build a more meaningful appraisal process.” Another company who are taking the tool beyond just the hiring process is Standwalk, who provide supported living and registered care in the Greater Manchester area. “The reports have been extremely accurate, leading to better understanding of our workforce, which is not only more time efficient, but invaluable when supporting employees” – Phil Gould, Director With recruiting only set to get tougher in the months ahead, using a tool which can support each end of the business is key. Recent research from HR Magazine stated that employees are more likely to stay loyal to a company if they are offered development opportunities. Phil has plans in place: “We are now looking to develop individual service assessments, recruitment processes, retention, supervision, appraisal and development, with Judgement Index at the core”
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RUNNING A CARE BUSINESS IS LIKE SPINNING PLATES
RUNNING A CARE BUSINESS IS LIKE SPINNING PLATES CMM CAN HELP YOU KEEP GOING IN A DIFFICULT MARKET
MM makes it easier to find out what’s happening in social care, deliver best practice and now earn CPD points at the same time. Delivering care in the current market is like spinning priceless plates, you have everything on the go and so much to lose if you drop one. Care Management Matters understands this and works hard to make your life easier. Through its monthly magazine, online content and national and regional events, CMM keeps you up-to-date with sector developments, best practice and more. However, ongoing learning and development can be at the bottom of the to-do list when you’re busy running your business, supporting vulnerable people, updating policies and preparing for inspection. That is why CMM has teamed up with the CPD Certification Service to allow you to claim CPD points for reading the magazine and attending CMM Insight events. What’s even better is CMM is FREE for care providers. It’s easy to sign up on the website and membership offers a wealth of benefits including conference ticket discounts, exclusive member offers, extended content and the magazine in electronic or print format. Recent features include: • Inside CQC – hear from Joyce Frederick about the CQC’s plans for registration. • Best practice in LGBT+ support • Developing the social care workforce • Using social media to boost your business
• Community engagement toolkit for care homes.
One benefit of being a CMM Member is that you have access to our full feature archive including: • Andrea Sutcliffe CBE’s Inside CQC column on the inspectorate’s plans for 2018 and beyond • HMRC’s social care compliance scheme for sleep-ins • The impact of Brexit on social care’s workforce • The future of care homes • Tackling health inequalities • Biometrics in autism support • Intergenerational care and support • Using CCTV in social care • Recruiting and retaining staff • And much more…
CMM is a monthly magazine for social care professionals and senior management. It is available in print and electronically to members. Over 16,000 providers receive the magazine, stay ahead of them with a FREE membership and all the benefits it brings. Sign up today. CMM is FREE for care providers. Non-care providers, it is free for three months and £50 per year thereafter.
caremanagementmatters.co.uk Twitter: @CMM_Magazine
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97% OF ELDERLY ARE NOT WILLING TO GO IN TO A CARE HOME
97% OF ELDERLY ARE NOT WILLING TO GO IN TO A CARE HOME PPP Taking Care can help elderly or vulnerable people remain independent at home with remote technology enabled care.
ccording to the UK healthcare market statistics, out of 18 million consumers who are aged 60 and over, 97% are not open to going into a care home. It can be difficult when it seems like a care home or a live-in carer might be the only available options, but the solution can sometimes be much simpler. PPP Taking Care provides a telecare service which enables independent living and gives confidence that emergency help is available 24 hours a day, 365 days a week. Inspiring people to live well PPP Taking Care offers a unique 3-in-1 package which combines the reassurance of a 24/7 personal alarm with two medical services. Customers have access to qualified nurses and pharmacists who are on hand at the end of the phone to give advice and support in health,
prescription and wellbeing matters. 100% of our customers are satisfied with their PPP Taking Care personal alarm service* “Everything about PPP Taking Care’s service has exceeded my expectations,” says Dion Austin, whose mother, Joan, was rescued by the service earlier this year. “My phone rang, and a calm lady at PPP Taking Care informed me that she had spoken to Mum, who had fallen over and couldn’t get up. She’d already called an ambulance for her.” “Joan’s recent fall wasn’t her first. In fact, it was a fall in 2016 that led to Joan becoming a PPP Taking Care member. After the fall, she had to spend two months in hospital recuperating. The hospital was reluctant to discharge Joan until the right support structure was put in place for her at home.” Telecare support to remain independent Additionally, you can add other services
and adaptations. These work alongside the personal alarm service and includes fall detector, bogus caller button, temperature extreme sensor, and smoke, flood and carbon monoxide detectors. PPP Taking Care have been providing telecare and personal alarms for more than 30 years and now help over 52,000 people remain independent and embrace a healthier and a more active life.
Visit www.ppptakingcare.co.uk for more information or call us on 0800 085 8078 to discuss how our services can provide support to you and your clients. *Axa PPP Healthcare Customer Research October 2017 – results based on 100 alarm users.
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CHANGE YOUR PERCEPTION, CHANGE YOUR APPROACH
NOT ENOUGH PEOPLE WILLING TO WORK IN THE CARE SECTOR? IT’S JUST A MYTH!
uite a bold statement, but the numbers don’t lie. A recent case study with a senior management team from a care home truly believed that candidate attraction was their biggest problem and was the main reason why their annual recruitment agency spend was fast approaching £12m. Fast forward to today, a little over a year on from the initial pilot project, the numbers are in, and they make for a very interesting read. With over 8700 direct applicants generated for only 135 jobs in the last 12 months, it’s undisputable, candidate attraction is not their problem. The big problem is the 1416 application CV’s that were never opened, looked at or responded to. Considering this data, what are your first thoughts? Okay, before the doubters, the none believers, the doom and gloom posse jump on board, here are a few more facts for you to digest. They average advert generated 65 applications and the locations are spread across UK, including the North West, Yorkshire, Hertfordshire, Bedfordshire, Gloucestershire and Midlands. Facebook, Twitter, SnapChat and other web optimized tools are not even being used yet but once we have ensured the business is ready to effectively market to and manage these channels, the number off applicants will be boosted even further. The Challenge Psychologists state that ‘your perception is your reality’ and this is where things can get difficult for care providers. All too often there is a disconnect between the owners/directors and those actually doing the recruitment because each group has their own perception of what’s happening with regards to their how they hire and retain care workers. When it comes to recruitment and retention, the owners/directors are bothered about strategic and commercial things such as growing or expanding their domiciliary business. Other concerns include their Care Home or Nursing Home’s profits being drained away by high agency usage. It could be that CQC are all over them as they are understaffed or can’t provide the right level of quality and consistent care. One thing that 95% of owners
and directors will also be concerned about is the lack of real-time information and data available to them because without this, how can they control, manage or make informed decisions about what’s best for their business? When you look at the Registered Managers role, they also have loads of different things occupying their mind daily. Delivering outstanding care, managing and leading a team, compliance, quality, training, absence and sickness to name a few. Oh, and let’s not forget sourcing, attracting, hiring and retaining talent. AKA: Recruitment & Retention! For most managers, they’re stuck because they: • Don’t have the time • Don’t have the tools • Don’t have the support • Don’t have the training • Don’t have the right process • Don’t have the right people/resources • Don’t know what else to do When all these factors come together then guess what is the default thing that a large portion of manager do? THEY CALL A STAFFING AGENCY!!! But, is this the right thing to do? The simple answer is ‘NO!’ What you need to do is: • Change your perception • Change your approach • Adopt a direct sourcing method Obviously, if you’re reading this and you work in Domiciliary Care, then you have a slightly different challenge. Your problem is that if you can’t find the staff in the first place then you can’t grow your business. Regardless of the services you offer i.e. Care Home, Domiciliary Care, Children’s Services, in 92.3% of our client interactions, the recruitment process is what’s broken. It’s not about the number of applications, it’s about attracting people with the right values, beliefs and cultural fit, coupled with an engaging recruitment process that is focused on outcomes and creating win-win outcomes for both parties. If you’d like to know more about how the Care Hub can help you achieve this then please visit us at stand B35 or visit our website and request a free demo at www.thecarehub.com
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BRINGING NAMASTE INTO CARE
E IMPROVING TLH E FOR QUALITY OF IF TIA N E M E D H IT W E PEOPL About Bucklow Manor Care Home Bucklow Manor in Cheshire provides Personal Care for those whose primary care needs are age-related, and have a specialist unit for residents with dementia. Bucklow Manor approach Rhino UK Springcare contacted Rhino UK to discuss the possible opportunity of having a Namaste room fitted into a new home ‘Bucklow Manor’. The team at Rhino UK worked very closely with the newly appointed home manager Donna to discuss their requirements and to make sure the room was an exact fit for the resident’s needs. Donna is highly passionate about Namaste Care and with over 30 years’ experience in the care industry has seen amazing results this kind of therapy can create and, therefore knew exactly what she wanted to achieve. Donna spoke about a resident she previously cared for who has not used speech for years, but once the lady started Namaste therapy an amazing thing happened, she started to open up and talk for a period of time straight after the session. Namaste Care It is important that we help people living with advanced Dementia LIVE not just exist. Keeping a person clean, fed and groomed is not living, this is merely existing. People need to be engaged in meaningful activities, feel wanted, loved and need to feel as if they still can contribute. In recent years a lot of research
has gone into this subject and you may have come across the terminology ‘Namaste Care™’. Namaste Care™ is a program designed to improve the quality of life for people with advanced Dementia. Namaste, is a Hindu term meaning “to honor the spirit within” and was selected for this program as the main purpose is to bring honor to people who can no longer tell us who they are or who they were or care for themselves without assistance. Namaste involves one-to-one care during daily sessions in a comfortable, communal space with gentle stimulation of the senses. Bucklow Manors Namaste Room Bucklow Manor were lucky to have a large space available to create their Namaste Room, which meant they could have a wide variety of sensory and therapy solutions to enhance the therapeutic opportunities. When you walk into the room you are hit by the beautiful aromas coming from the Aroma fan which has four different scents to choose from. The centre of the room has comfortable chairs for the residents to sit and relax whilst taking in the beautiful surroundings. Dolls to represent children are placed around the room for residents to interact with, the dolls resonate with them to make them feel comfortable and at ease. One wall displays an array of tactile panels, to encourage residents to touch and feel different textures. Another wall is covered in fabulous projection from a Solar
LED projector, which comes with a variety of wheels themed to suit the specific resident’s needs. A stunning fibre optic waterfall falls alongside this giving an amazing visual effect, whilst also providing tactile exploration. A Fibre Optic Star cloth is hung in front of the room’s window and a fibre optic ceiling ring on the ceiling both giving off a twinkly starry night effect. In another corner of the room stands a colour changing hurricane column; the column gives off the impression it has water inside but actually it is waterless, with fandriven beads which rise and fall inside the tube creating a stimulating bubbling effect. End Result The home opened in early March and the Namaste Room has already been a massive hit for the residents and the staff. The home has devised a Namaste Care Programme, whereby there is a daily therapy session and ono-toone sessions provided. The programme is full of meaningful activities that help to bring pleasure to people with advanced dementia or those with physical or mental impairments. Donna the Care Home Manager quoted, “There have been some very positive outcomes for residents who have participated in the Namaste Sessions: • A reduction in falls • A steady increase in weight as appetites have increased • Improvements in communication skills • Periods of anxiety and agitation have reduced Staff who are involved in the Namaste sessions report that they feel a sense of achievement and are proud to be part of delivering the programme to residents in their care. They feel they are spending quality time with the residents who attend and are making a difference to people’s lives. Staff enjoy the closeness with the residents and feel they are doing a worthwhile job. The sensory room has also become valued by families that visit the home with young children. They enjoy many hours in the sensory room with their relatives and stress and anxiety has been reduced greatly throughout these visits.”
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A “BITE-SIZED” FORM OF ACTIVITIES AND STIMULATION
CREATING COMMUNICATION IN CARE
ctivities and stimulation are paramount in care homes and for residents with dementia, which is something Tony Grundy is passionate about. Tony has been delivering person centred activities for over 30 years. “I was looking for a calming, fun and relaxing area for residents to sit and enjoy” says Tony, “generally, after an activity session, residents with dementia would often walk up and down the corridors. We had an area of the dementia suite that was nicely decorated with a seating area and television, but residents did not spend time there”. It was at this point in 2017 that Tony met Richard, the Managing Director of Little Islands, and was introduced to the’ LifeByte’. The seaside themed interactive picture wall uses sounds, colours, LED lights and scents to help stimulate those living with dementia and trigger happy memories, prompting discussion and reminiscence. “The idea for the LifeByte came about when we were asked to create a sensory room specifically for people living with dementia”
says Richard. “We looked around to see what sensory designs and equipment were available, and it soon became apparent that the only options currently being offered were products like fibre optics, bubble tubes, oil projectors, etc. Whilst these are stimulating in their own way, they can be very abstract and possibly confusing for this client group. We decided that by using sound, colours and scents, combined with memorable music and images, we could stimulate multiple senses in a focused manner and hopefully make a connection with the happy memories of the people involved. This worked better than we could have hoped for and prompted us to develop a ‘bitesized’ piece of the ‘LifeRoom’ sensory room, which we call the ‘LifeByte’. Fast-forward a few months and the LifeByte has now become an integral part of daily life at the care home. It sits proudly in the dining room of the dementia suite in the middle of a themed area which is complete with a beach hut, bunting, beach games and other
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props, and is brightly lit to bring all the fun of the seaside inside. Tony has designed a whole activity programme to incorporate the LifeByte; the residents have hot dogs, ice creams or chips in cones they have made themselves, whilst singing along to their favourite music and chatting about childhood holidays at the seaside. Tony tells us “the LifeByte has made a huge difference to the lives of the residents living with dementia as well as to their relatives and also to the staff of the care home. Having the LifeByte has succeeded in creating a fantastic focal point, providing a nice place to sit and listen to music in a colourful, cheerful and stimulating atmosphere. We have seen that more children come to visit as they enjoy playing in the themed area, and this greatly benefits the well-being of the residents. The staff also enjoy engaging with the residents, having afternoon tea and reminiscing about old times. It works especially well for de-escalation; I just can’t believe the difference it has made”.
DON’T ISOLATE THOSE WITH DEMENTIA
THE IMPORTANCE OF SPENDING TIME WITH THOSE LIVING WITH DEMENTIA
lobally, the numbers of people living with dementia are predicted to increase from 50 million in 2017 to over 125 million in 2050. Activities such as painting have been proven to help people reconnect with their surroundings and can reduce isolation and depression, but why not try taking part in these activities with your loved one? There is a huge benefit from spending quality time with those living with dementia. 42% of people falsely believe that after someone with dementia stops recognizing individuals, then there is no advantage when it comes to making visits. But 64% of those with dementia felt isolated from friends and family once they were diagnosed. As you can see, it is vital for people to understand how important it is to spend quality time with those living with dementia, for both them and you. Maintaining your connection with someone with dementia will benefit them hugely and help build their confidence and self-esteem. There are various activities that you can both enjoy such as gentle walks or read newspapers together, but just being in their company may be all that is required. It’s true that as dementia progresses, a person may start to find it difficult to recognize people close to them, but this does not mean that they won’t hugely benefit from spending regular time with you. They still hold an emotional memory which means that they will still experience feelings of comfort and happiness when you visit, and for a while after,
‘42% of people falsely believe that after someone with dementia stops recognizing individuals, then there is no advantage when it comes to making visits’ even if they may not recognize you. However, it is understandable that for some, communication with a person with dementia can seem daunting. Here are some tips: Make sure to include them in conversations and try to stay away from finishing their sentences or speaking for them. Listen to what they are saying, be sure to give them enough time to think and try to make a relaxing environment by limiting distractions like background noise. Be mindful of personal space and do not stand too close as this can feel intimidating. For those who find verbal communication tricky, talk clearly, slowly and use short, simple words and sentences. It is also a good idea to make sure you are conscious of eye contact and the tone you are using when speaking. It is also important to be aware of nonverbal communication, as they may notice
gestures and expressions. Try to avoid sudden movements or tense facial expressions as this could cause distress. Keeping someone busy and engaged who has dementia will slowly become harder as their dementia progresses. However, carers, friends, and family can encourage a person with dementia to feel included and valued by participating in regular activities.
Active Minds have recently launched seasonally themed, and easy-to-do activity guides that people living with dementia, family, and carers can all participate in. To download these for free and to view our product range, please visit www.active-minds.org
FIND OUT MORE FROM ACTIVE MINDS BY VISITING STAND D50 AT THE CARE SHOW & A27 AT HEALTH+CARE 37
ST BRENDANS CARE HOME BUG BEATING
B&M CARE CHOOSES LATEST SUPER-EFFICIENT BUG BEATING GAINSBOROUGH BATHS FOR FLAGSHIP NEW CARE HOME
our accessible Gentona baths from Gainsborough Specialist Bathing have been installed at the recently opened St Brendans Care Home in Crowthorne, Surrey, so B&M Care can enhance its quality care provision. One of 25 homes operated by B&M Care, St Brendans offers state-of-the-art care predominantly for residents with low and high level dementia. It is a 62-bed home with ensuite bedrooms and fully accessible communal bathrooms each containing a hi-lo Gentona bath with powered bather transfer seat. B&M Care selected Gainsborough baths as they are a proven and economically efficient solution for safe accessible bathing – trusted to protect carers against musculoskeletal injury and increase safety for semi-ambulant bathers.
Four specialist Gentona baths will deliver superior care at the new St Brendans care home. Pictured from left to right: Angela Hunt, B&M Care Business Development Manager; Debbie Rapson, St Brendans Care Home Manager; Rachel Boyling, St Brendans Care Team Leader.
less water, so we heat less water, which in the end reduces our utility consumption and bills. The new technology they include we know means that every fourth bath is effectively free. They are smooth, reliable and quiet which helps us deliver the quality experience we want for our residents.” In addition to client dignity and commercial efficiencies, infection control is a top priority within all care facilities. This is another reason why B&M Care selected the Gentona bath as it includes BioCote anti-microbial technology. Integrated during the manufacturing process, BioCote provides 99.99% protection against Influenza H1N1, E.coli, Salmonella and antibiotic resistant ‘Superbugs’ such as CRO, CRE, VRE and MRSA. BioCote is a highly established solution developed over 20 years
“Through four decades of experience we know what works in a care home...” Angela Hunt, B&M Care Business Development Manager explains: “B&M Care is all about delivering quality care, Gainsborough is integral to this ethos. They offer good reliable products, they are cost effective and give our staff and residents peace of mind. The Gentona is operationally efficient as it uses
however inclusion in an assisted bath is a world’s first. This pioneering technology, which cannot be worn off or wiped away, significantly reduces the risk of resident and carer illness. Angela Hunt, B&M Care Business Development Manager explains: “The
integrated BioCote is a major benefit for us as our residents and staff can be confident in our infection control as 99.9% of Superbugs cannot survive on the bathing surface. Carers tell us they are simple to use, our in-house maintenance teams are happy with performance and service calls, and management are seeing a reduction in costs with time savings benefits. Nevertheless, most importantly our residents have the choice to enjoy a relaxing bath which is the highlight of the day for many.” Angela continues: “Through four decades of experience we know what works in a care home – the design of St Brendans is testament to that. We structure and organise our operations so residents feel settled and fulfilled whilst staff are able to operate efficiently and effectively. We want our bathrooms to be welcoming and homely for residents so a sense of familiarity is generated – important when living with dementia. The Gainsborough baths help with this approach as they are stylish and do not look clinical. From a heathcare point of view the inclusion of BioCote is a massive plus for all of us. I have managed outbreaks of infection in previous jobs and fully appreciate the value delivered by anti-microbial protection especially during the winter months.
FIND OUT MORE FROM GAINSBOROUGH BATHS BY VISITING STAND C20 AT THE CARE SHOW & D60 AT HEALTH+CARE 38
ACCESS LEARNING ON ANY DEVICE
WE BELIEVE LEARNERS SHOULD HAVE ACCESS TO THEIR LEARNING ON ANY DEVICE
ver two million new workers will need to be trained and recruited into the health and social care sector between now and 2022 – that’s over 50% of the current workforce. This presents opportunities for exchange of ideas, and challenges relating to working patterns, staff retention and training. We spoke to Steven Embleton, Chief Cloud at My Learning Cloud - the industry leader for training in the care support and health sector, about the questions to ask before investing in a learning management system and what it means to be the first elearning provider to be endorsed by Skills for Care. “There are a lot of different learning management systems on offer so it’s difficult to know where to start. My advice is to keep it easy and simple.” says Steven. “To understand what you want from a learning management system, first you have to understand what types of learning you currently use and what you want to do in
future. Talk to your staff and find out how they prefer to learn - when and where they learn best and what devices they prefer to use. What reports do you currently get on your learning and development needs and what would you like to see? Finally, do you want to integrate your learning environment with your HR system so people can automatically be given training relevant to their job role? Now you’ve
support organisations in their buying decisions when it came to elearning, so we worked with Skills for Care to develop the endorsement framework. When a care home manager sees the Skills for Care endorsement logo, they can be assured of the quality of the elearning they are receiving – I’m proud to say My Learning Cloud was the first organisation to be endorsed by Skills for Care in 2016. Our next
“Choosing a learning management system can seem very daunting – that’s why we approached Skills for Care back in 2015” got your basic list of “must haves” and “niceto-haves” you can start to work out which is the best provider to deliver the solution you need.” “Choosing a learning management system can seem very daunting – that’s why we approached Skills for Care back in 2015. We saw a need for someone independent to help
challenge is to ensure limited resources can be spent where they’re needed most, so we’re developing on a new product with Skills for Care to do just that!” This latest innovation in care sector training will be launched at Stand B54 at the Health+Care show 27th June. ExCel London.
FIND OUT MORE FROM MY LEARNING CLOUD BY VISITING STAND E20 AT THE CARE SHOW & B54 AT HEALTH+CARE 39
THE JOURNEY TO EMBRACING DIGITISATION
CARE PROVIDERS: IS 2018 THE TIME TO MOVE ON FROM
dministration and paperwork are costly and time-consuming, with care providers increasingly wanting to be more proactive and move away from the burden of paper files. What top tips should be followed when looking at IT? Skills for Care recent ‘good and outstanding guide’ highlights the importance of IT in achieving CQC excellence. Intelligent IT systems will reduce administration and improve service concurrently. Understandably, care providers using paper often feel apprehensive about the unknown. In this article, we cover three of the common concerns that providers have and provide top tips and examples from care providers that have successfully made the transition away from paper.
over 200 forms across their business. With the introduction of an IT system to their organisation, they reduced the forms down to a more manageable, 65. By implementing IT, they now have a uniform way of pulling and analysing data from across their service, streamlining processes and increasing efficiency.
CONCERN 1: Will an IT system be able to map the way that we currently work? This concern is very valid. Too often, in the past, IT systems have been inflexible and unable to work in the person-centered way your organisation works. However, the latest applications provide the ability for the system to be easily customised to your exact requirements, mapping the forms and the way you work. Organisations should however not just try to recreate paper forms. Intelligent systems are able to meet the exact requirements in ways that are more efficient. For example, Pure Innovation, a charity which supports people with disabilities and disadvantaged groups were using
CONCERN 2: Will my staff be able to use the technology? This is a common concern. However, with the right technology, this should not be an issue. Most of the Care Provider’s staff will own and use a smartphone, therefore they can use a mobile tablet. The latest systems are designed to be as easy to use as applications that everyone is used to using such as Amazon or Facebook. In addition, the software can offer new benefits that support the software’s adoption. Double Outstanding provider Resolve Care found that staff discovered additional benefits which they loved when moving to an IT system: “We can upload photographs in the IT system, which acts as evidence that this has
Tips: • Makes sure there are workflow and form tools to allow easy customisation to the way you work without development to the system • Check the size of the development team so you can understand how the product will be continually developed in the future. Aim for a supplier with at least 50+ developers
really occurred – you cannot do that with a paper file,” “All the information I need is always available in one place. It’s great” Tips: • When selecting an IT system, check the usability • Make sure the software is compatible with any device and browser, in addition to it working on multiple devices: laptop, tablet or phone simultaneously CONCERN 3: Can I afford an IT system? It is true that there is an initial outlay for implementing an IT system. However, the right technology can easily pay for itself once implemented and enhance the quality of your recording, delivering success and growth for your organisation Insight Behavioural Service is a specialist provider of support services for adults with learning disabilities and challenging behaviour. Insight cut costs by reducing the use of printers and photocopiers, storage facilities and the quantity of paper used (A staggering £36,000 per year in savings). By implementing the right software you can save and enhance your service. As Lynda Cashford, Director of Insight states, the benefits of implementing IT are considerable: “The IT system has optimised the care of our service users. Not only are staff spending less time completing paperwork, it is more discreet, causing less anxiety for our service users.” “The system enables us to collate and show evidence that is easily accessible. It allows us to store evidence, proving that we are completing practices every day to the high standards that CQC regulations expect.” Insight holds an enviable two outstanding CQC ratings. Tips: • Write down the areas in which systems could make a potential saving: efficiency savings, printers, and storage. • Select a ‘Software as a Service’ rather than an on-premise solution, which will mean that you can understand the full costs of the system up-front and can budget accordingly
THE JOURNEY TO EMBRACING DIGITISATION
Embracing digitisation is part of the journey towards more outstanding care ratings and lower overheads.
FIND OUT MORE FROM OLM SYSTEMS BY VISITING STAND L1 AT THE CARE SHOW & F30 AT HEALTH+CARE 41
WELCOME WIRELESS ASSISTIVE TECHNOLOGY
NEW DEMENTIA UNIT UTILISES SMART CARE TECHNOLOGY
reen Park Care Home in Warrington has recently opened a new 18-bedroom home for residents with dementia. The SMART care technology is among the new home’s initiatives to provide residents with outstanding care. Orchard Care Homes, which runs Green Park, designed a new Dementia+ unit to create an enhanced setting that meets the needs of residents with advanced dementia and more complex needs while developing a positive working environment for staff. Reminiscence rooms in the facility have been set out as a parlour and a cafe, while a multi-purpose room will allow for ‘moodboosting activities’. Additionally, residents will be able to gain easier access to the home’s garden area. Courtney Thorne, the UK’s leading care technology provider, was chosen to design and install a Nurse Call system which also enables residents to call for assistance whilst they are on the move anywhere in the site. Wearable technology is part of the Altra Care – SMART wireless nursing call system. It ensures that staff are automatically alerted in the event
of a fall and identifies the person and their location. This means residents will be able to enjoy new activities feeling safe even if they are outside in the garden. David Williams, interim head of regional operations at Orchard Care Homes, who led the project at Green Park Care Home said: “We are delighted to open the new Dementia+ unit at Green Park, which we are confident will play an important role in the care landscape of the local area. The use of wireless assistive technology will be key in providing a high level of quality care in a setting that has been designed specifically for those living with greater medical needs. The data captured by the nurse call system such as response times will complement our own new initiative around eCare planning, which enables us to quickly access accurate care records and ensure compliance in aspects of clinical governance.”
...staff are automatically alerted in the event of a fall and identifies the person and their location
FIND OUT MORE FROM COURTNEY THORNE BY VISITING STAND D20 AT THE CARE SHOW & F32 AT HEALTH+CARE 42
TRANSFORMING A CARE HOME; DIGITALLY
MARCHES CARE EMBRACES THEIR DIGITAL JOURNEY
hen Marches Care first spoke with iCareHealth they had a very clear vision of what they wanted from a technology provider. They were; to achieve greater visibility of risk, improved record keeping, increase their capacity to ensure compliance and enhance the quality of their person centred care. “We had been looking at digital solutions for about 5 years. We tried two different companies and both of them were unsuccessful because we were having to fit in to their way of doing things. With iCareHealth solutions, it’s very malleable. We can personalise it not just to the residents requirements, but to the company and the way we work.” – Carey Bloomer, Director of Nursing at Marches Care Carey Bloomer muses about how far her business has come, since Marches started its journey with iCareHealth. “Having introduced iCare’s Care & Clinical and Medication Management software nearly two years ago, our practices and the way we manage our homes have changed immeasurably. More time is spent with residents and the quality, quantity and accuracy of our documentation has improved beyond anything I had hoped for.” What has also had a tremendous impact on Carey, is how the fully integrated solution has transformed the way they run their home. “The software enables a level of
transparency that breeds responsibility and accountability, that was just not there prior to iCareHealth. The high level of transparency has made staff much prouder of what they do and has bonded the team together as well.” Originally, Marches Care started with iCareHealth’s Care & Clinical solution, but in the matter of a few years, added the Medication Management and E- Learning platforms as well as the Mobile Point of Care channel ensuring they now have a fully integrated Care Home. Marches care are a prime example of a care home truly embracing their digital journey. Working closely with your software provider is imperative for a successful project, ensuring that the software not only works within your organisation but helps your organisation to thrive. iCareHealth pride themselves on working alongside their clients as partners, growing with your care organisation.
If you would like to follow in the footsteps of Marches or just find out a little more about how iCareHealth’s solutions work in your care organisation please get in touch. You can reach the team by either calling 01440 766 400 or by emailing email@example.com
FIND OUT MORE FROM iCAREHEALTH BY VISITING STAND B30 AT THE CARE SHOW & B42 AT HEALTH+CARE 43
SAFE. CARING. RESPONSIVE. HELPING YOU IMPROVE YOUR CQC RATING
HOW CAN A SOFTWARE SYSTEM IMPROVE YOUR CQC RATING?
witching to an electronic care management system can help care providers improve compliance across all five key areas assessed by the CQC during inspections. New technology has helped one AutumnCare client and provider of Nursing and Residential Care to improve their CQC rating from Requires Improvement to Good. THE FIVE KEY AREAS:
Safe An electronic system makes information available remotely which is useful for providers and regional managers who may have responsibility for more than one location. “For the home managers the ability to monitor resident records and ongoing care activities from anywhere has really helped us make improvements.” AutumnCare has a wide range of incident reports and a comprehensive library of risk assessments to help care providers protect people from harm. These tools make it easy to spot trends and action issues early. The dashboard alerts staff to outstanding tasks such as Care Plan evaluations and weights that are due to be recorded. Medication can be tracked and managed and staff are alerted when medication is low on stock or has not been administered to a resident. All of these things improve safety. Effective Using an electronic system allows providers to embed their own policies into the system. Prompts and advice guide staff to follow best practice. If weight loss is identified when entering a result on the weight chart, AutumnCare can be programmed to ensure that staff make a GP referral and commence a food and fluid intake chart.
Caring Comprehensive assessments and care plans need to be holistic. Person centred care planning ensures that people are cared for in accordance with their personal wishes and choices. Another area in which paper systems present a challenge is in ensuring care plans are person centred. AutumnCare’s semiautomated assessments are detailed and prompt staff to pay attention to all of the details that make their residents unique. An electronic system makes care planning for every resident a less labour intensive task. Staff now have the time to create tailored plans of care for every resident, with CQC inspectors noting “care records were personalised”. Responsive Making documentation easy to update ensures that records remain current and reduces discrepancies. Having a system that will automatically update a care plan upon changing details in an assessment enables staff to provide care based upon a resident’s current needs. Well Led An electronic system allows for full management oversight remotely. The transparency of reporting, Management dashboards, staff messaging and task management all help to evidence that a home is well led. Electronic records are secure, yet information is easy and quick to obtain and is of course fully auditable.
FIND OUT MORE FROM AUTUMNCARE BY VISITING STAND J12 AT THE CARE SHOW & C34 AT HEALTH+CARE
A DIFFERENT WAY OF SURFING THE WEB FROM DOWN UNDER
A DIFFERENT WAY OF SURFING THE WEB FROM DOWN UNDER
s the most awarded aged care clinical and operational software and pioneer of Australia, New Zealand, and the software of choice for Singapore nursing homes this past 4 years, Leecare Solutions has setup in the UK to provide its gerontologically, professionally based, web browser and App software solution. Through Leecare’s deceptively simple design, management, staff and carers receive both practical and sophisticated support by presenting, all manner of reports and details both automatically and pro-actively. Data can be entered at point of care, and be available to all, in real time, whilst the software auto-collates the information into auto generated care plans, alerts, progress notes, quality reports, management and KPI analyser details. Wesley Mission Queensland researched the great benefits they received for example, from the auto-generated Picture Care Plan and the P5Mobile Apps they used at point of care. The award winning P5Mobile Apps’ enable easy ‘at point of care’ data or voice converted note entry, of all clinical details (weights, vital signs, progress notes, daily forms, wounds etc.), retrieval of care plans, taking wound and other Hazards or risks’ photos, and recording on the floor operational details (maintenance requests,
complaints, hazards, risks etc,), which are auto sent and alerted to relevant staff and managers within an organisation. This meant managers and executives could retrieve required details to support operations, mitigate and manage risk without any additional effort as the data is auto-collated into meaningful dashboards and reports from this initial data entry point. And with the P5 Forms, Screens and Reports builders, they were able to change the system to meet their own specific needs or insert new innovations as wanted. Staff and managers have therefore met legislative / regulatory quality standards and professional obligations, by entering data and generating reports through a maximum of 2 ‘clicks’ of a button whilst also meeting data security and health data regulations. Plus the expert in-house Leecare development team is able to work with clients to develop and provide new program functionality and relevant beneficial features. Client’s total cost of ownership is also significantly reduced as there are no other Software licenses or databases to License and pay for as the solution can be used by any device, anywhere and be installed on any
platform – saving aged care organisations tens of thousands. The cost effective, six program suite developed and deployed since 1997 enables organisations to pick and choose their implementation, according to their budget with the Platinum 5 clinical and lifestyle management solution and P5Exec operations’ and quality management support system usually implemented first, followed by P5Med (medication management), P5Pharmacy Messaging, and P5Finance as relevant Enterprise level deployments include single installations with 10,000 active clients/ residents (and growing), but also smaller 20 bed installations as per Leecare’s mission to support all residents, clients, staff and management in both ‘not for profit’ and ‘not for loss’ organisations. Also, unlike other aged care software vendors, since 1992, Leecare has provided expert consulting and education support to the sector, always focused on aged & community care nursing and provider success. This meant the very first Leecare software version, and every version since has been built on the professional principles and processes used whilst working alongside clients in their business. As a result managers and clinical staff save precious time, and are able to spend more quality ‘hands on’ time with residents /clients.
FIND OUT MORE FROM LEECARE BY VISITING STAND C35 AT THE CARE SHOW & A10 AT HEALTH+CARE 45
WIRELESSLY ADAPTING TO THE EVER CHANGING HEALTHCARE SECTOR
QUARTZ WORK WITH LEADING WIRELESS NURSE CALL PROVIDER TO DELIVER QUALITY HOSPITALS
uartz Electrical and Mechanical Services Limited provide electrical and mechanical services to industrial, commercial and residential customers throughout the UK, which frequently involves the design and build of large scale hospital projects for the public and private sector. In 2016 the company was commissioned by Tolent Construction Limited to facilitate the design and build of a new hospital in Teesside, which joins their client’s network of 36 private hospitals across the UK. The brief for Tees Valley Hospital included a 19-bed patient ward, three medical theater’s, x-ray and endoscopy departments, and two stage recovery areas, with medical gas services where required. The project required Quartz to design, install and test all of the mechanical and electrical services within the hospital to ensure they comply with Healthcare Technical Memorandum (HTM) guidelines, as well as the client’s specific requirements. This included the supply and installation of a Nurse Call system, for which Quartz released a tender. Nurse Call Gavin Kendall, Electrical Operations Director for Quartz, said: “After receiving quotations from a number of leading Nurse Call providers we decided to move forward with Aid Call. The wireless offer and the adaptability of the system were, in my opinion, the best solution for the project.”
Aid Call’s Touchsafe Pro system does not rely on cables or stationary wiring points, making it infinitely expandable and allowing for complete flexibility and mobility. The wireless configuration allows the system to adapt to the ever changing priorities and demands of the healthcare sector, which is reassuring at a time of increased pressure on resources and environments. Gavin commented: “After sending our enquiry to Aid Call, Quartz liaised with their Senior Business Development Manager, Stuart Barclay, to discuss the requirements of the system and its operation. From this initial stage, we felt comfortable that the proposal put forward by their team was the best solution for the project. “We received good support from Aid Call during the design process, and this enabled us to produce complete comprehensive layout drawings and literature to present to our client. The offer of the Nurse Call system was then agreed and approved by the client.” Installation Aid Call and Quartz Mechanical and Electrical Services Limited began working in partnership on the installation of the Nurse Call system at Tees Valley Hospital in July 2017. Gavin explained: “Aid Call was quick to assist with all our requests throughout the installation process at the Teesside site. We carried out first and second fix, testing and commissioning works together, all of which were completed within the required timescales to allow us to
meet the project completion date.” Adaptability Gavin added: “Aid Call also assisted later in the project, as the client required additional items to be added to the Nurse Call system. The adaptability of the wireless system provided by Aid Call really proved its value at this point.” Additional panels, call points and assistive devices can be added to Aid Call’s Touchsafe Pro system at any time during installation, and once the system is operational. The Nurse Call provider offers an extensive range of assistive technology such as fall detectors which facilitate individual patient requirements. Senior Business Development Manager for Aid Call, Stuart Barclay, said: “Working with a design team and contractor is great for us, as we can plan from the drawing stage. However once the system becomes operational, sometimes clients like to add an additional panel or audio visual lights. “After the installation at Tees Valley Hospital, the client requested an emergency paging system for all the wards to attend emergency calls, as well as a remote call point which could be attached to a mobile MRI unit which visits the hospital on a weekly basis. “Installing our Touchsafe Pro system at Tees Valley Hospital was a brilliant project that allowed Aid Call to work in partnership with Quartz to deliver a quality building.” Tees Valley Hospital was completed in December 2017, and opened to its first patients in February 2018.
FIND OUT MORE FROM AIDCALL BY VISITING STAND B10 AT THE CARE SHOW & F50 AT HEALTH+CARE 46
CARE SHOW PREVIEW
PARTY OF THE CENTURY FOR THE CARE COMMUNITY
he Care Show has now faithfully served its profession and the industry for 20 years and the new event organisers, CloserStill Media believe it is time that the show benefited from a fresh injection of energy! So they have done EXACTLY that. The Care Show is celebrating this momentous occasion with Home Care Awards, prizes, acknowledgments, Carer of the Year award, live music, entertainment and to thank everyone who’s been to a Care Show over its history, there will be a party to remember for its BIG BIRTHDAY BASH for all to enjoy, with tantalising treats, delicious drinks and a live band. Delegates will also receive a completely new welcome pack that will have a Voucher Booklet packed with exclusive show discounts and offers. The Care Show has always been a fixed date in the calendar for thousands of care professions, but this year it is without a doubt a must attend for EVERYONE in the care sector. So what will be different about The Care Show 2018? As well as celebrating 20 years of Care history the organisers will be adding some fresh interest into the show to ensure the entire community comes together as well as just the usual faces! There will be more engagement, more opportunities to interact and educate your customers who will also be drawn to the show by a stronger, more practical training and education programme delivered for free across multiple education hubs across the show floor with packed content streams, which include: Business: Brimming with practical advice and ideas aimed at care home owners and multi-property operators to cover key business functions such as finance, customer service, marketing and HR.
Building a better future for care
Building 17-18 a better future October 2018 • for NEC care Birmingham The event for the care community People: Helping operators and homecare service providers navigate their way around key areas such as, recruitment and retention of staff, training and up-skilling, Brexit-impact, managing agencies. Dementia: Everything from sensory, to technology, this stream is where innovation and inspiration meets to equip care businesses to provide the very best in dementia care. Assets: A series of seminars which will look at the future growth of the care sector from funding and finance, working with investors, effective procurement strategies, design and construction ideas. Regulatory/Compliance: A series of practical seminars and workshops for all operators and service providers need to know to navigate their way through successful CQC inspections, safeguarding and health & safety. Excellence in Care: This stream will share expertise and success stories from some of the UK’s most innovative care home operators and service providers. This series of case studies will cover technology and innovation, personalised care programmes, successful integration with GPs and the rest of the primary care landscape, including medicines management and specialist care programmes.
CloserStill has brought a renewed commitment to investing in the Care Show to ensure the show remains a relevant and important resource for learning and networking for another 20 years to come. Pick up your free pass to join the sector as they celebrate 20 years of learning, excellence and caring via the website www.careshow.co.uk or call the delegate booking line they have set up to support care homes on 0207 013 4688.
RECOGNISING EXCELLENCE The Care Show are delighted to celebrate outstanding work within the sector and since January 2018 they have introduced The Care Show’s, Carer of the Month. This new award has really allowed some overwhelming stories of above and beyond to be heard about and has given the care community a chance to focus on the positive work they carry out. Carer of the YEAR will then be decided from each of the Carer of the Months and will receive an award from an exciting special guest! This is the year that everyone needs to make sure they visit The Care Show!
Two little words... that mean so much. If you are a company or organisation providing brilliant home care operations, products or services in the UK, then you can enter the Home Care Awards 2018 and see your excellence rewarded. For a full list of categories, and details on how to enter, visit HomeCareAwards.com. Deadline for entries June 30. The Home Care Awards ceremony and lunch will take place on October 18 during The Care Show at the NEC Birmingham.
An care event com for mu nity
Caring has its problems. Let us help with solutions. Join us at the new and refreshed Care Show on 17-18 October 2018 at NEC Birmingham where you can enjoy CPD certified talks, see the latest equipment to make your job easier and have a good natter catching up with others who care just like you do.
Reserve your pass at careshow.co.uk/care2 or call 0207 013 4989
Building a better future for care
Care² (Care Squared) is the newest addition to The Care Group portfolio.