Sonia Benezra
Editorial
Communication Through the Seasons
In Québec, we’re fortunate to experience all four seasons in all their intensity. Each one comes with awe-inspiring moments: every change in colour, gust of wind, and shift in temperature reminds us how rich and beautiful our environment is.
No matter the weather, nature offers many joys: a bike ride under autumn’s fiery colours, a ski trip in winter’s crisp air, a tennis match beneath clear spring skies, or a peaceful moment gardening in the warmth of summer. These moments shared with friends and family are not only great opportunities to enjoy the outdoors but also to rethink how we connect with one another.
Today, communication goes far beyond words. It includes gestures, eye contact, and sometimes even technology. Whether on a golf course, a bike path, or a tennis court, there are practical strategies and solutions to maintain clear communication, even in noisy environments.
These simple adjustments help make interactions more accessible, whether through simple hand signals to indicate a change in direction or wireless microphones that transmit speech directly to hearing aids. They allow everyone to fully enjoy the moment while promoting inclusion. So why not take advantage of these moments to rediscover the joy of meaningful connection in tune with the rhythm of the seasons?
In this edition of Lobe Magazine, we’re thrilled to present an iconic figure in Québec television: Ms. Sonia Benezra. In a heartfelt interview, she opens up about her inspiring journey.
You’ll also find expert advice from hearing health professionals, who share tips on how to care for your hearing and raise awareness about the growing threat of fraud.
And finally, we are proud to highlight Ms. Wendie Gervais, the first dentist in Canada to be totally Deaf, a true example of determination and success.
Happy reading!
Marie-Josée Taillefer Ambassador of Lobe clinics and hearing health
Table of Contents
04 The Ambition of a Voice Interview with Sonia Benezra
06 Enjoying Every Season Without Losing Track of the Conversation Marie-Josée Taillefer's Column
08 Discover the New Audioprosthesis Program at Mérici Collégial Privé
10 Traveling Well with Your Hearing Aids
12 The Different Steps of a Complete Hearing Assessment
13 Ear Infections: Why Timely Care Matters
14 Hearing Loss and Isolation: A Prime Target for Scammers
15 Cochlear Synaptopathy: A Hidden Hearing Loss
16 Auditory-Cognitive Training A Valuable Tool to Improve Hearing and Quality of Life
18 When Willpower Redefines the Impossible Interview with Wendie Gervais
20 Hearing Protectors That Follow You Everywhere
22 Preventing Falls and Offering Peace of Mind with Hearing Solutions
23 Preventing School Violence: A Team Effort
24 Hearing and Listening Problems Screening Self-Assessment Test
25 Personalized Hearing Health Services
27 Preventing Cognitive Decline with Hearing Solutions
29 What's New?
30 Addresses of the Lobe Clinics
Did You Know?
In Bali, the Nyepi Festival, also known as the “Day of Silence,” marks the Balinese New Year according to the Saka calendar used by Balinese Hindus. Usually celebrated in March, this unique day dedicated to introspection and meditation offers an extraordinary soundscape.
For 24 hours, all activity comes to a halt: streets are empty, shops and public services are closed, air traffic is suspended, and electricity use is kept to a minimum. Residents must stay indoors, and it is forbidden to make noise, light fires, or use electronic devices. Only emergency services remain operational. A tradition deeply rooted in Balinese culture, Nyepi has been respectfully observed across the island for centuries.
Volume 18, number 3, 2025
Graphic designer
Andrée-Anne Michel
Printing house
TC Imprimeries Transcontinental
Rights and responsibilities
Any translation, reproduction or adaptation of texts, illustrations and photos in this work, for any reason whatsoever, in whole or in part, is strictly prohibited without written permission from the editor.
The opinions expressed in articles published by Publications Lobe are the responsibility of the author.
Legal deposit
IISSN 1913-0287
Bibliothèque et Archives nationales du Québec, Montréal Library and Archives Canada, Ottawa
Publications Lobe
725, boulevard Lebourgneuf, suite 303 Québec (Québec) G2J 0C4
Tel.: 418 877-7222
Fax: 581 814-6260
Email: centreappel@lobe.ca
Printed in Canada
All trademarks are the property of Lobe Santé auditive Inc./Bulletin produced by Publications Lobe
Sonia Benezra
The Ambition of a Voice
Whether in the spotlight or behind the scenes, Sonia Benezra has seen it all, and given it her all. What has always set her apart is her ambition.
The woman who once handed the microphone to some of the biggest names reflects on her journey, her challenges and proudest moments, and the quiet strength that has never left her: the power of listening.
You made a lasting mark on Québec television. What inspired you to pursue a career in the media?
Ever since I was five years old, I knew I wanted to be on television. I had an innate talent for it. My father used to have me give little speeches using his ashtray as an award (it was a different time!), and my family never dismissed my dreams. My parents, sisters, and aunts always believed in me, and I was certain I’d have a career in the public eye.
You often talk about the importance of listening. Why does it matter so much to you?
Listening is the very essence of my work and of who I am. I learned that silence can be just as powerful as words. When I started out, silence was often seen in a negative light. But listening means also embracing silence, observing body language, and understanding nonverbal communication.
A real interview happens when you’re listening so closely that you're open to surprises, when you completely change course because your guest opens an unexpected door. People can quickly tell whether you respect them and whether you're truly interested in what they have to say. That’s when they open up, share, and give you real moments of life. I’ve always wanted my interviews to be human, to feel good. As the African American poet Maya Angelou once said: “People will never forget how you made them feel.”
What role has listening to the public played in your journey?
I've always had deep respect for the public. They’ve supported me, encouraged me and showed me a loyalty rarely seen. Even now, when I step outside, people come up to me with such warmth, often recalling moments that I myself had forgotten. It moves me every time.
What have been the greatest challenges in your career?
Working in a language that isn’t your own is a major challenge. French was my third language. We spoke Spanish at home and I never imagined building a career in French. I had to work very hard to prove myself. I sometimes felt doubt around me, but the public embraced me. Everything I’ve done, I’ve done with passion and hard work. Yes, there were disappointments, but I always tried to stay true to myself. Life gave me this opportunity, and I followed my instincts. My naivety allowed me to be brave, but more than anything, I was driven by deep passion. Today, I’m proud to have succeeded here, in a language that wasn’t mine to begin with.
Is there an interview that left a lasting impression or changed you in some way?
I’ll never forget my interview with the great Leonard Cohen. I was going through heartbreak, and he sensed it. He said to me, “I can feel your pain.” At the end of the interview, he walked me to the elevator, kissed me on the forehead, and told me it would pass. He was right. That’s when I understood why his songs are so profound. He was a man of gentleness and wisdom. That interview moved me deeply. Of course, there were others, Paul McCartney, Elton John, Barry White, The Bee Gees and Céline Dion, but that moment with Leonard Cohen is forever etched in my heart.
What is your greatest source of pride?
My greatest pride isn’t a show or an award. It’s having been there for my mother during the last seven years of her life. My sisters and I kept her at home so she could receive care in her own space. I put everything else aside to be with her. People said I didn’t have a life anymore, but to me, that was my life. I got to know her in a different way, to ask her all the questions I had never dared to ask. It was an incredible gift. And today, I know I was a good daughter to her, and that means more to me than anything.
Do you have any regrets or something you would have done differently?
I wish I’d had the courage to try my luck in the United States. I had the number-one show here, but I chose to stay close to my family. I know I could have made it there, but I wasn’t ready to leave. Today, I live with that decision, and I’ve made peace with it. Sometimes life takes you off course, and you have to follow your heart. But yes, I still think about it.
Why did you agree to be the ambassador for the Salon des aînés de Saint-Jérôme this year, alongside Béatrice Picard?
I've always cared about giving a voice to those who aren’t often heard, and our seniors are among them. Too often, as people age, they’re pushed aside, even though they carry a wealth of wisdom and have so much to pass on.
The Salon des aînés de Saint-Jérôme is a wonderful event, and Lobe has been a key partner since its beginning in 2017. It’s a great honour for me to be part of it this year alongside Béatrice Picard, a woman I deeply admire. She’s a pioneer, a strong and independent woman who commands great respect. I first discovered her through my father, who was a great admirer of Québec culture. He used to watch the TV shows Cré Basile and Symphorien religiously, and that’s how I came to know this extraordinary actress.
Later, when I read her book, I was deeply moved. Béatrice has gone through life with remarkable strength and grace. Her resilience has inspired me greatly. I feel close to her, because she embodies the values I was raised with: generosity, humility, and a true love of the craft. Working with her at the expo feels like coming full circle: it’s a bridge between my father and me. I’m proud to stand by her side for such a meaningful cause.
This event is a precious opportunity to honour our seniors, to listen to them, and to thank them for everything they’ve given us. I often think about what happens in parts of Asia: when a grandmother enters the room, everyone stands up. That gesture of respect touches me deeply.
And this year’s theme, supporting care at home, is especially meaningful to me. It also shines a light on caregivers, to whom I’d like to pay tribute.
Maëly Riondy Marketing and communication director
Thank you, Sonia Benezra, for this sincere and moving interview.
Photo credit: Salon des aînés de Saint-Jérôme / TVA Publications
SONIA BENEZRA & BÉATRICE PICARD
Enjoying Every Season Without Losing Track of
the Conversation
Words, Gestures, and Listening
As summer gently fades, autumn arrives with its golden light and vibrant landscapes. It’s the perfect season to keep enjoying outdoor pleasures before the cold sets in. Bike rides, rounds of golf, games of tennis, outdoor concerts: these are all wonderful opportunities to relax and connect with others. Why not take these moments to rethink the way we communicate?
On a Bike, Words Give Way to Gestures
Québec and its regions are full of beautiful bike paths. It’s a great way to stay active and soak in the changing scenery. Whether riding solo, in pairs, or with a group, clear and fluid communication is essential.
When cycling, your voice can be drowned out by the sound of the wind. That’s why visual signals are so important:
{ Raise your hand to indicate a stop.
{ Extend your arm to signal a turn.
{ Use a gesture to warn of an obstacle ahead.
{ Thumbs up or thumbs down (to show that things are going well or badly).
These simple cues enhance safety and understanding, and can even help build camaraderie among cyclists.
If the distance becomes too great or the wind makes it hard to hear, a wireless microphone can also help. The speaker talks into the microphone, and their voice is transmitted directly into the hearing aids of the person with hearing loss, making the ride more enjoyable for everyone.
A Tasty Break
After a few kilometers on the bike, what could be better than stopping by a local market or snack bar? If you're with someone who has hearing loss, try to sit facing them to make lip-reading easier.
Choosing the Right Spot on a Patio
For a moment of relaxation over a drink, fall patios have an irresistible charm. They offer a way to stretch out summer, basking in the sun or surrounded by friends. To keep the conversation flowing smoothly and inclusively, a few simple choices can make a big difference:
{ Pick a table slightly away from crowds and street noise.
{ Choose a well-lit spot. Natural light is a great ally for those who rely on lip-reading.
{ During a conversation, a smile, a knowing glance, or a nod can sometimes say more than words.
Stay Connected During Physical Activities
Whether you’re on a tennis court or a dance floor, some activities are great for moving but can make communication more challenging, especially at a distance or while on the move. For hearing aid users, certain accessories can make all the difference. Small portable microphones, for example, can be clipped to a partner’s clothing. Their voice is transmitted directly to the hearing aids of the person with hearing loss, making it easier to follow the conversation, even in windy or noisy conditions.
These hearing accessories are especially useful outdoors, where faces aren’t always visible and distance makes lip-reading more difficult. A simple gesture to get someone’s attention, paired with discreet technology, can transform the experience by making it smoother, more enjoyable, and more inclusive.
Out on the Golf Course
On a golf course, time slows down. You walk, observe, and exchange a few words between swings. That’s part of what makes the game so special: it gives space for conversation. And when playing with someone who has hearing loss, a few thoughtful habits can make communication more comfortable:
{ Face the person before speaking.
{ Remove sunglasses during conversations to avoid hiding your facial expressions. Eyes speak louder than you think!
{ Avoid talking while walking ahead of the other person.
Don’t hesitate to consult your audioprosthetist to learn more about hearing aids equipped with technology that reduces wind noise.
These small gestures help maintain a clear and effective connection, while allowing everyone to fully enjoy the moment.
Marie-Josée Taillefer Ambassador of Lobe clinics and hearing health
DISCOVER THE NEW AUDIOPROSTHESIS PROGRAM AT MÉRICI COLLÉGIAL PRIVÉ
In Fall 2026, Mérici Collégial Privé will launch a brand-new technical audioprosthesis program in partnership with the Lobe clinic network.
It will be the only program of its kind in the greater Québec City area. This program stands out for its immersive approach, focused on work-integrated learning (WIL). Students will learn in training clinics specifically designed to support a gradual integration into professional practice.
Get ready — registration opens September 15th 2025!
An Innovative Program in Collaboration with the Lobe Clinic Network
Thanks to a close collaboration with the Lobe clinic network, this training program will enable students to acquire advanced technical skills. They will also benefit from "real-life case studies" as well as both technical and human support through mentorship provided by experienced audioprosthetists affiliated with Lobe clinics.
A Well-Rounded Theoretical and Practical Education
This three-year program is designed to prepare future audioprosthetists for a smooth and successful entry into the job market. Starting in the first year, students will participate in weekly work-integrated learning (WIL) within Lobe training clinics, gaining hands-on experience and a deeper understanding of the profession’s real-life challenges and responsibilities.
Workplace immersion begins with one day per week during the early semesters and may increase to up to three days per week by the fifth semester. This gradual progression allows students to adapt to the profession’s demands while steadily developing their practical skills.
The program also includes a technological component that trains students in the latest advancements in hearing aids, as well as a patient care module designed to prepare them to provide empathetic, personalized support tailored to each patient's needs.
Join the Audioprosthesis Program at Mérici Collégial Privé!
This new program is a unique opportunity for anyone looking to begin a rewarding and fast-growing career. With immersive, hands-on training and an innovative educational approach, it prepares future professionals to become compassionate and competent audioprosthetists, ready to thrive in the dynamic world of hearing health.
BECOME AN AUDIOPROSTHETIST:
A CAREER WITH A FUTURE IN HEARING HEALTH
Are you thinking about a new professional career? Are you looking for a meaningful profession where you can truly contribute to people’s well-being?
The new audioprosthesis program offered in Québec City by Mérici Collégial Privé, in partnership with the Lobe clinic network, is the perfect opportunity to turn that vision into a concrete plan.
Designed for both first-time students and adults pursuing a career change, this program is ideal for anyone drawn to a stable, people-focused profession in an exciting and innovative field. If you’re looking for a meaningful and well-paid job, with a regular and flexible schedule that supports work-life balance, this program may be exactly what you’re looking for.
A Program That Supports Your Ambitions
Changing careers can be a big step, but this program is designed to support you every step of the way, with a structured schedule, progressive learning, and a balanced mix of theory and hands-on practice. The gradual increase in work-integrated learning makes it easier to adapt and transition into your new professional life with confidence.
A Booming Profession
There is a high demand for qualified audioprosthetists across Québec, with many opportunities available and care teams are actively seeking motivated new talent. By joining this dynamic field, you’ll become part of a profession where collaboration, compassion, and innovation are central to the practice. It’s a chance to improve people’s quality of life while thriving in a practical, hands-on and fulfilling career.
The need for hearing care continues to grow, and rising awareness around hearing health only increases the demand for trained professionals. Exclusive to the profession: Only members of the Ordre des audioprothésistes du Québec are authorized to perform reserved activities for audioprothetists, such as the sale, fitting, adjustment, or replacement of hearing aids.
Why Become an Audioprosthetist?
Choosing this profession means combining cutting-edge technology with meaningful human connection. You'll have the opportunity to change lives every day helping people reconnect with the sounds of the world around them and improving their quality of life.
This career also offers outstanding job prospects, with a 100% placement rate upon graduation.
Give your career new momentum and become part of a profession that truly makes a difference.
100% placement rate
Traveling Well with Your Hearing Aids
Protecting Against Heat and Humidity
Humidity is one of the main threats to the performance of your hearing aids, especially near the ocean or on hot days. Moisture can damage internal components, including microphones and electronic circuits, leading to malfunctions.
To prevent this, store your hearing aids at night in a container, such as the case with a drying capsule. You can also use an electronic dehumidifier, which is highly effective at removing moisture in your hearing aids.
Planning a few weeks in the sun? Whether it’s an annual tradition or your first getaway, preparing everything you need before departure is key to enjoying peace of mind while traveling, and that includes your hearing aids.
Heat, humidity, sand, and dust can all affect how your hearing aids perform. Here are a few tips to help you take good care of them, from your home all the way to the beach!
Before You Leave
Before hitting the road or taking to the skies for your sunny destination, schedule a preventive checkup for your hearing aids. Book an appointment with your audioprosthetist or specialized educator a few days before your departure.
This visit ensures your hearing aids are working perfectly. Take the opportunity to ask questions about traveling with your hearing aids and receive personalized advice based on your destination and planned activities.
Protective Covers
Storage Case
Protecting Against Sand, Moisture and Dust
If you’re heading to the beach or staying in a dry, dusty environment, be extra cautious. Sand and dust can easily clog microphones and affect the performance of your hearing aids.
To minimize risks, consider using protective covers. Waterproof storage cases are also an excellent choice for protecting your hearing aids during travel in sandy or dusty conditions.
Ongoing Maintenance While You Travel
Even when far from home, daily maintenance is essential to ensure your hearing aids continue working properly and allow you to fully enjoy every moment.
Clean your devices daily and make sure they’re functioning well. Before each outing, check that they’re fully charged, or that their batteries are in good condition.
For longer trips, pack enough care supplies: wax guards, drying capsules, extra batteries, etc. Don’t hesitate to ask your audioprosthetist for a complete travel kit before you leave.
What to Do If an Incident Occurs
If your hearing aids come into contact with water, whether from rain, a fall in the pool, or a dip in the ocean, remove the batteries immediately, open the compartments, and place them in your container with a drying capsule. This quick action can help preserve your hearing aids and prevent damage. By following these tips, you’ll ensure optimal performance for your hearing aids and enjoy a worry-free vacation. Once you’re back, book a follow-up appointment with your audioprosthetist or specialized educator for a deep cleaning and checkup of your hearing aids.
Transporting Your Hearing Aids Safely
Properly transporting your hearing aids is essential to avoid damage.
{ Use a rigid carrying case to protect your hearing aids from shocks and accidental drops.
{ If you’re bringing care products with you, make sure they meet airport security requirements. Liquids in carry-on luggage must be under 100 ml.
{ On a plane, if you remove your hearing aids to rest, store them in their case or in your protective container
Your Travel Kit Essentials
Once your preventive maintenance is done, it’s time to pack your hearing aid travel kit. Planning ahead is especially important when traveling to places with more heat and humidity than Québec’s climate.
Here are the must-haves for your suitcase: (cleaning spray)
A specially designed spray for the daily cleaning of your hearing aids. Sand and moisture can build up quickly, especially after a day at the beach or pool. Regular cleaning helps keep your hearing aids working at their best. Its 60 ml size is perfect for travel, and complies with carry-on regulations for flights.
with Drying Capsule
This container protects your hearing aids from ambient humidity, especially in tropical or coastal climates. Store your hearing aids in it each night to prevent moisture-related damage. Remember to replace the drying capsule every three months, or more often if you tend to sweat easily.
Batteries or Charger
Pack enough replacement batteries, or your usual charger if your hearing aids are rechargeable along with a power adapter suitable for the country you are visiting.
Storage Case
Essential for protecting your hearing aids when not in use, especially at the pool or beach. Ask your audioprosthetist or specialized educator for a suitable case at your next visit.
Alexandra Canuel Specialized Educator practicing in Sherbrooke
Hethrington
Aby
Specialized Educator practicing in Lévis
The Different Steps of a Complete Hearing Assessment
Conducted by an audiologist, a complete hearing assessment provides an overall picture of your hearing health and, when applicable, helps determine the nature and degree of any hearing loss.
To help you better understand what to expect, here is an overview of the steps typically performed by the audiologist during this professional and caring appointment. The assessment is generally divided into two parts: tests performed outside the soundproof booth and those performed inside. The audiometric booth is a soundproof room that blocks out ambient noise, allowing hearing to be measured under optimal conditions.
Inside the Audiometric Booth
Air Conduction Pure-Tone
Audiometry
This test measures the patient’s ability to detect the softest possible sounds that are transmitted through the air conduction pathway: through the eardrum, the ossicles, and then the cochlea. The patient wears earphones and is asked to press a button whenever they hear a tone.
Bone Conduction Pure-Tone Audiometry
Similar to air conduction testing, this test measures hearing through bone conduction, which transmits sound via vibrations of the skull bones. The patient wears a receiver (bone vibrator) placed on the head, behind the outer ear on the mastoiditis, to measure the response directly from the hair cells in the cochlea. This measurement allows to distinguish hearing losses related to the eardrum or ossicles from those related to the cochlea.
Speech Audiometry
Outside the Audiometric Booth
Visual
Examination of the Ears
Using an otoscope, the audiologist begins by examining the inside of the ears to check the condition of the ear canal and eardrum, and to ensure that no obstacles, such as buildup of earwax, is obstructing sound transmission or interfering with the assessment.
Tympanometry
This test involves inserting a small probe into the ear and gently changing the pressure using a puff of air. The goal is to measure the mobility of the eardrum. This allows the audiologist to check whether the eardrum responds properly and whether it is effectively transmitting sound to the other parts of the ear.
Stapedial Reflexes
Located behind the eardrum, the ossicles are small bones that transmit sound to the inner ear. When a loud noise occurs, the brain commands a small muscle nearby, called the stapedius muscle, to spring into action: it contracts and pulls on the ossicles, tightening their chain and reducing the transmission of sound vibrations to the inner ear. Known as the stapedial reflex, this natural response protects the delicate hair cells in the cochlea by reducing sound intensity by a few decibels. During the hearing assessment, the audiologist measures this reflex to evaluate the mobility of the ossicular chain and ensure that sound is properly transmitted to the brain.
Otoacoustic Emissions
This test evaluates the function of the hair cells located in the cochlea. These cells are responsible for detecting sound and transmitting it to the brain via the auditory nerve. By measuring their response, the audiologist obtains an initial estimate of the degree of hearing loss, even before proceeding to tests in the booth. For this reason, otoacoustic emissions are commonly used for newborn hearing screenings, as babies are not yet able to participate in booth-based tests.
The audiologist asks the patient to repeat words and phrases under various conditions: in silence or with background noise, at conversational or comfortable volumes, in one or both ears, with or without lip-reading. These tests assess the patient’s ability to understand speech in real-life situations and provide useful insight into how much they might benefit from hearing aids.
These tests provide a general overview of what is typically included in a complete hearing assessment. Additional evaluations may be performed based on the patient’s specific needs.
Throughout the process, the audiologist takes time to explain each step, answer questions, and clearly present the results. Their role is to guide each patient with care, expertise, and compassion.
If you have any doubts about your hearing quality, don’t hesitate to make an appointment for a complete hearing assessment with an audiologist.
Béatrice Guay
Audiologist practicing in Sainte-Marie and Saint-Romuald
Eardrum Ossicles
Malleus Stapes
Semicircular canals
Incus
Eustachian tube
Cochlea
Cochlea nerve
Vestibular nerve
Ear Infections: Why Timely Care Matters
Are you experiencing itching, pain, pressure or a sudden drop in hearing in one ear? You might be dealing with an ear infection. While common, these infections can lead to temporary or even permanent, complications if left untreated.
"Swimmer’s Ear"
Otitis externa, more commonly known as “swimmer’s ear,” is an infection of the outer ear canal. It typically occurs when water or moisture becomes trapped in the ear, creating an ideal environment for bacteria or fungi to thrive. This can lead to a localized or widespread infection of the skin lining the external auditory canal.
Symptoms include ear pain, itching, visible inflammation of the ear canal, and purulent discharge. If not treated promptly, otitis externa can cause temporary hearing loss due to narrowing of the ear canal (stenosis), develop into a chronic condition, or even result in more serious infections involving surrounding tissues, such as osteomyelitis or auricular cellulitis.
The ABCs of Middle Ear Infections
Middle ear infections are among the most common types, especially in children. Serous otitis media, for example, involves the buildup of fluid in the middle ear. This fluid may be caused by factors such as Eustachian tube dysfunction, excess mucus production, or respiratory allergies. Although generally not severe, this form of otitis media often comes with symptoms like a blocked ear sensation, pressure, and sometimes hearing loss.
However, if these symptoms are accompanied by sharp ear pain and/ or fever, it may be a case of acute otitis media. This condition usually develops following or alongside a respiratory infection, whether viral or bacterial. Prompt treatment can help prevent complications such as chronic otitis media, eardrum perforation, or, more rarely, an infection of the bone behind the ear (mastoiditis).
Consult Early to Avoid Further Issues
Inner ear infections are a more serious concern. Whether idiopathic, viral, or bacterial in origin, conditions like sudden sensorineural hearing loss or labyrinthitis can lead to a significant hearing loss, often accompanied by dizziness, nausea, vomiting, and sometimes tinnitus. Early intervention is essential to identify the root cause, minimize the risk of permanent hearing damage, and begin the most appropriate treatment as soon as possible.
If you notice symptoms of an ear infection, whether it affects the outer, middle, or inner ear, don’t delay consulting a healthcare professional such as an audiologist, family doctor, or ENT specialist. A timely evaluation will ensure an accurate diagnosis and the appropriate care, helping to reduce the risk of complications.
References:
Francis-Loïc Dubé Audiologist practicing in Val-Bélair
- Chandrasekhar, S. S., Tsai Do, B. S., Schwartz, S. R., Bontempo, L. J., Faucett, E. A., Finestone, S. A., Hollingsworth, D. B., Kelley, D. M., Kmucha, S. T., Moonis, G., Poling, G. L., Roberts, J. K., Stachler, R. J., Zeitler, D. M., Corrigan, M. D., Nnacheta, L. C., & Satterfield, L. (2019). Clinical Practice Guideline: Sudden Hearing Loss (Update). Otolaryngology-head and neck surgery: official journal of American Academy of Otolaryngology-Head and Neck Surgery, 161 (1_suppl), S1–S45. https://doi.org/10.1177/0194599819859885
- Danishyar, A., & Ashurst, J. V. (April 15 2023). Acute Otitis Media. In StatPearls. https://www.ncbi.nlm.nih. gov/books/NBK470332/
- Holland Brown, T. & Chadha, S. (2024). Ear and Hearing Health in Children. Paediatrics and Child Health, 34(5). https://doi.org/10.1016/j.paed.2024.02.004
- Jamal, A., Alsabea, A., & Tarakmeh, M. (2022). Effect of Ear Infections on Hearing Ability: A Narrative Review on the Complications of Otitis Media. Cureus, 14(7). https://doi.org/10.7759/cureus.27400
- Kaushik, V., Malik, T., & Saeed, S. R. (2010). Interventions for acute otitis externa. The Cochrane database of systematic reviews, (1). https://doi.org/10.1002/14651858. CD004740.pub2
- Medina-Blasini, Y. & Sharman, T. (Last updated on July 31, 2023). Otitis Externa. National Library of Medicine: National Centre for Biotechnology information. https:// www.ncbi.nlm.nih.gov/books/NBK556055/
- Oussoren, F. K., Schermer, T. R., Bruintjes, T. D., & Leeuwen, R. B. V. (2023). Idiopathic Labyrinthitis: Symptoms, Clinical Characteristics, and Prognosis. The journal of international advanced otology, 19(6), 478—484. https://doi.org/10.5152/iao.2023.231096
Hearing Loss and Isolation: A
Prime Target for Scammers
In recent years, phone scams have become increasingly common and sophisticated. Scammers are creative when it comes to tricking their victims. In this context, incomplete or misunderstood phone requests can easily lead to confusion, making people with hearing loss particularly vulnerable to this type of fraud.
For scammers, social media platforms are a gold mine: it makes easier than ever for them to operate. In just a few clicks, they can gather valuable personal information: names of relatives, physical descriptions, family connections, places of residence, lifestyle habits, and more. This data is then used to create convincing and believable scenarios. It becomes very easy to impersonate a loved one, a professional, or even a representative of the authorities.
One of the most common tactics is the well-known “grandparent scam.” The scenario is almost always the same: a phone call, usually in the evening, from a voice claiming to be a grandchild in distress. The voice is sometimes altered using artificial intelligence. Pretending to have been in an accident or under arrest, the grandchild urgently requests money.
Loneliness: An Ally for Fraudsters
Scammers prey on panic and confusion. When the target lives in social isolation, a reality that is common among elderly people, the risk of falling victim to fraud increases significantly.
Faced with unclear information, the victim may not be able to consult a trusted person to verify the truth of the situation. Uncorrected hearing loss can lead to communication difficulties: one misheard word or one misunderstood name can cause the entire conversation to take a wrong turn. In a stressful situation, that alone can heighten the sense of urgency around an entirely fabricated scenario. Messages are often vague, brief, or deliberately hard to follow, and people with hearing loss may hesitate to ask for clarification, fearing they’ll be a bother or seem confused. This makes the scam even more effective. When unclear messages, a false sense of urgency, hearing loss, social isolation, and a sincere desire to help a loved one all come together, it’s easy to react impulsively. That’s why it’s essential to take a moment to confirm the situation before disclosing any sensitive or personal information.
How to Protect Yourself
Here are a few important things to keep in mind:
Take your time. No matter how urgent the situation seems, pausing the conversation will help you better assess what’s going on.
Ask specific questions that only your real relative would be able to answer to confirm the caller’s identity.
Check where the call is coming from. Look up the number online or contact the organization or institution directly to verify the request.
Never share personal or sensitive information, whether over the phone or on social media.
Talk about it. If you’re unsure, reach out to relatives or professionals for support.
If you believe you’ve been the victim of this kind of fraud, report it to your local police department (Sûreté du Québec or your municipal police service) and contact the Canadian Anti-Fraud Centre at 1 888 495-8501.
And if you have any doubts about your hearing health, especially if it could put you at risk in certain situations, don’t hesitate to have your hearing checked.
Mélissa Gervais Receptionist practicing in Saint-Hyacinthe
Cochlear Synaptopathy A Hidden Hearing Loss
For a long time, researchers in the field of hearing believed that age-related hearing loss (presbycusis) and noise-induced hearing loss were mainly caused by damage to the sensory cells in the ear, especially the hair cells.
Treating Cochlear Synaptopathy
The nerve cell damage caused by cochlear synaptopathy is irreversible. While research is ongoing to find ways to regenerate these lost cells, no treatment is currently available.
However, recent scientific studies have shown that damage to the nerve cells connected to these hair cells plays an equally important — if not a greater — role in these types of hearing loss. This phenomenon is now more commonly known as cochlear synaptopathy.
What Is Cochlear Synaptopathy?
Cochlear synaptopathy refers to the damage or destruction of the nerve cells connected to the ear's hair cells. These nerve cells are essential for transmitting auditory information to the brain. Their main role is to help us understand speech effectively in challenging listening environments, such as noisy environments or group conversations.
Cochlear synaptopathy is also considered an early marker of both presbycusis and noise-induced hearing loss, as it occurs well before the destruction of hair cells. It may also be associated with the development of tinnitus.
Assessing Cochlear Synaptopathy
Traditional hearing assessments, such as pure-tone audiometry (the audiogram), are not designed to evaluate cochlear synaptopathy. The cells affected by this condition respond only to higher-level sounds, such as conversational speech. However, pure-tone audiometry measures the softest sounds a person can hear across different frequencies.
Other methods exist to measure the electrical activity of the auditory nervous system and may be more effective in detecting cochlear synaptopathy. These techniques are already used to estimate hearing thresholds in newborns, who are unable to participate in conventional hearing assessments due to their age. Scientific studies have shown promising results regarding the ability of these tests to detect cochlear synaptopathy, particularly in certain patient populations. Further research is still needed to develop a reliable clinical tool for widespread use.
However, thanks to recent technological advances, many modern hearing aids can partially compensate for the lost function of these nerve cells. For example, they can help improve speech understanding by reducing background noise.
Additionally, communication strategies can improve hearing in certain situations:
Reduce background noise whenever possible.
Move closer to the person speaking.
Maintain good eye contact with the speaker.
To learn more, don’t hesitate to consult your audiologist.
Olivier Richer Audiologist practicing in Lebourgneuf and Neufchâtel
References - Colla MF, Lunardelo PP, Dias FAM. Cochlear synaptopathy and hidden hearing loss: a scoping review. Codas. Nov 20, 2023;36(2):e20230032. doi: 10.1590/2317-1782/20232023032pt. PMID: 37991055; PMCID: PMC10715634. - Wang Q., Yang L., Qian M., Hong Y, Wang X., Huang Z., Wu H. Acute Recreational Noise-Induced Cochlear Synaptic Dysfunction in Humans With Normal Hearing: A Prospective Cohort Study. Front Neurosci. Apr 9, 2021;15: 659011. doi: 10.3389/fnins.2021.659011. PMID: 33897366; PMCID: PMC8062885.
Hair cells
AuditoryCognitive Training
A Valuable Tool to Improve Hearing and Quality of Life
When a person begins using hearing aids, rehabilitation within their everyday sound environment becomes an essential step. This rehabilitation is supported, in part, by auditory-cognitive training.
The goal of this training is to strengthen attention and help people with hearing loss develop effective, personalized listening strategies.
It stimulates auditory responsiveness and improves speech understanding, both in quiet settings and in the presence of background noise or multiple speakers.
Benefits
Auditory-cognitive training can help people with hearing loss improve their ability to hear and understand speech. By reducing the stress associated with verbal exchanges, it promotes social interaction and, in turn, enhances quality of life.
It also helps reduce listening effort and cognitive fatigue, supporting long-term cognitive health. These benefits gradually increase the effectiveness of hearing aids and contribute to the user's overall well-being.
The training also helps retrain the brain to recognize and interpret sound signals by adapting to new auditory sensations and using the information received through hearing aids more effectively. It improves sound localization skills as well, an essential ability for both safety and overall spatial awareness.
Exercises vary from one program to another, but here are a few examples:
Sound Discrimination
Recognizing differences in sounds, such as intensity, pitch (frequency), timbre (quality), and rhythm.
Phonetic Confusion
Learning to distinguish between similarsounding words like "pin," "bin," and "fine."
Speech Comprehension
Practicing the understanding of spoken words in both quiet and noisy environments.
Auditory-Verbal Memory
Improving the ability to retain and process auditory information, such as remembering sound sequences or performing multiple tasks at once.
Key Features of an Effective Training Program
Interactivity
The training must be interactive to keep the individual actively engaged. This helps maintain attention and improves memory retention.
Increasing complexity
Tasks should gradually increase in complexity to stimulate different brain functions.
Variety and feedback
A well-rounded program includes both analytic exercises (e.g., repeating phrases or words) and synthetic tasks (e.g., answering a question based on what was heard). It is also important to provide feedback after each exercise to help the individual understand their errors. The program should incorporate a wide variety of auditory stimuli, such as different speakers, and track performance progress over time.
Impact on the Individual
The benefits of auditory training are generally more noticeable in people who have recently started using hearing aids. However, improvements have also been observed in long-term users, suggesting that training can serve as a complementary tool to support hearing aid adaptation, even beyond the initial adjustment period. Results may vary depending on the type of hearing loss and the individual’s level of engagement in the training process.
Understanding speech in noisy environments is a challenge for everyone, and it becomes even more difficult for people with uncorrected hearing loss, especially when high frequencies are affected, as these are crucial for clear speech comprehension.
Although contextual strategies can help, they often do not allow for full understanding of a message, which can lead to frustration and, over time, social isolation.
In addition to hearing aids, auditory training and brain stimulation have been shown to improve auditory comprehension by promoting brain plasticity, the brain’s ability to reorganize itself and form new neural connections in response to sensory input or learning. This helps the brain adapt to complex auditory environments and better interpret and understand sounds.
Several studies have demonstrated the positive impact of auditory training on the well-being of people with hearing loss. It helps reduce stress, improve mood, and boost confidence. These effects support better adjustment to hearing aids and make communication in acoustically challenging environments more manageable.
Training at Home
Today, there are many auditory-cognitive training programs available for people with hearing loss. Several apps offer the option to complete these exercises independently at home. These tools do not require the involvement of an audioprosthetist, allowing users to progress at their own pace in the comfort of their own home.
To learn more, don’t hesitate to consult your audioprosthetist.
References:
Floria Massot
Audioprosthetist practicing in Pointe-Claire
- Brody, A., Smith, B. & Ray, J. (2018, 23 août). The impact of rehabilitation on quality of life after hearing loss: A systematic review. PubMed Central (PMC). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6132942/
- Brouns Kit, El Refaie Amr (corresponding author) and Pryce Helen. Auditory Training and Adult Rehabilitation: A Critical Review of the Evidence. Centre for Hearing and Balance Studies, University of Bristol. Global Journal of Health Science, Vol. 3, No. 1; April 2011.
- Henshaw, H., & Ferguson, M. A. (2013). Efficacy of individual computer-based auditory training for people with hearing loss: A systematic review of the evidence. PLoS ONE, 8(5), Article e62836. https://doi.org/10.1371/journal.pone.0062836
- Moore, D. & Amitay, S. (2007). Auditory training: Rules and applications. Seminars in Hearing, 28(2), 099–109. https://doi.org/10.1055/s-2007-973436
- Nkyekyer, J., Meyer, D., Pipingas, A. & Reed, N. (2019). The cognitive and psychosocial effects of auditory training and hearing aids in adults with hearing loss. Clinical Interventions in Aging, Volume 14, 123–135. https://doi.org/10.2147/cia.s183905
- Sweetow, R. W. & Henderson Sabes, J. (2008). The Case for LACE: Listening and Auditory Communication Enhancement Training. Journal of the American Academy of Audiology, 17(8), 538-558.
- Recommandations pour la pratique clinique de la SFORL (2021): https://www.sforl. org/production-scientifique/
- Angel Sound—Interactive Listening Rehabilitation and Functional Hearing Test Program. (s. d.). https://angelsound.tigerspeech.com/
Interview with
Wendie Gervais
When Willpower Redefines the Impossible
Wendie Gervais made medical history by becoming the first dental surgeon to be born totally Deaf in Canada. Behind this impressive title lies a true story of perseverance and resilience. She had to overcome challenges far beyond traditional academic demands, learning to navigate a world that was not often built to include her.
A little girl in her own bubble: that’s how people around Wendie Gervais used to describe her. From an early age, something seemed off. “My mother had doubts because I wouldn’t respond,” she recalls. Back in the 1990s, access to information was limited, and hearing screening protocols were not well established.
One summer day, while camping, a fire alarm went off. As everyone rushed out in a panic, Wendie stayed calmly focused on her game, completely unbothered. That moment was a wake-up call for her family: her hearing needed urgent attention.
From Trois-Rivières to Montréal, medical consultations followed until they finally got answers at Hôtel-Dieu de Québec: total deafness in both ears.
Along the way, Wendie had already developed a kind of superpower, without even realizing it. “I apparently fooled the hearing tests,” she laughs. “As a child, I thought everyone read lips.” That instinct would become an essential skill later on.
A Promise
One day, while watching television, Wendie’s mother saw two familiar faces: René Simard and Marie-Josée Taillefer. Although Marie-Josée was not yet an ambassador for the Lobe clinics, she was already raising public awareness about hearing health. “They were talking about cochlear implants, and my mom thought I might be eligible too.” She wrote down the number shown on the screen and reached out to book an appointment.
The road to a cochlear implant, however, was far from smooth. Wendie was only four years old, and according to specialists, her brain, having never been stimulated by sound, would likely not respond well to an implant. The request was denied, but Wendie’s mother refused to give up.
“My mother had doubts because I wouldn’t respond,” she recalls. Back in the 1990s, access to information was limited, and hearing screening protocols were not well established.
She made call after call and kept pushing. “They eventually realized how determined she was. And that’s something I’ve inherited from her,” Wendie says emotionally. Her mother promised that if her daughter received a cochlear implant, she would commit to stimulating her brain every day, morning and night. At the age of five, Wendie underwent surgery. A week later, she was able to recognize her name.
“My mother kept her promise. She taught me how to speak. She took on the roles of interpreter, speech therapist, and remedial teacher all the way through elementary school.” Thanks to her, Wendie was able to attend a regular school.
Volunteering in the classroom, her mother was present every day, encouraging Wendie’s independence, especially through lip-reading. Help was only offered as a last resort, and Wendie built an inner strength that would carry her far.
She made call after call and kept pushing. “They eventually realized how determined she was. And that’s something I’ve inherited from her,” Wendie says emotionally.
Her childhood hospital
experience inspired
Wendie to pursue a career in healthcare, hoping to give back what she had received.
The Path to Dentistry
Her childhood hospital journey inspired Wendie to pursue a career in healthcare, hoping to give back what she had received. Her remarkable manual dexterity, developed from a young age, naturally led her toward dentistry. Higher education posed significant challenges, compounded by the added isolation and difficulties caused by mask-wearing during the pandemic. None of that stopped her. Throughout her studies in dental medicine at Laval University, Wendie was accompanied by an interpreter and showed exceptional determination, proving that her deafness was never an obstacle to her ambitions. Her hard work paid off: at the end of her studies, she received around ten job offers.
Today, Wendie proudly works as a dental surgeon, alongside a trusted dental assistant and Skipper, her loyal hearing dog.
Highly active in the community, she founded Québec’s very first PARA dragon boat team, which includes Deaf participants and features an LSQ interpreter on board. She is also vice-president and co-founder of Sports Athlètes Sourds et Adaptés (SASA), an organization that advocates for inclusion through sport.
Wendie is living proof that anything is possible. “Where there’s a will, there’s a way,” she says simply. It’s a belief she carries with the strength of a child who thought everyone read lips, and with the unwavering support of a determined mother, a responsive medical team, and her own unstoppable willpower.
Thank you, Wendie, for sharing your story with us. You are a tremendous source of inspiration!
Maëly Riondy Marketing and communication director
Skipper, her loyal hearing assistance dog
Hearing Protectors
That Follow You Everywhere
Frequent exposure to loud sounds can lead to hearing loss, which may be temporary or in some cases, permanent. Fortunately, there is now a wide range of hearing protection options designed for various needs, whether on a construction site, on stage or while hunting.
Which Hearing Protectors Should You Choose?
Custom earmolds are created using an impression of the ear canal to ensure a personalized fit, comfort, and protection.
Why Protect Your Hearing?
The inner ear contains delicate hair cells essential for hearing that do not regenerate after being damaged. Prolonged exposure to loud sounds can lead to various hearing disorders, depending on the intensity and duration of the exposure.
Sudden impact sounds, such as a hammer hitting metal, can also cause significant damage, even if they’re brief. The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) sets a peak limit of 140 decibels for such sounds and allows a maximum of 100 impacts per day 1 . These short bursts of noise can be just as harmful as prolonged exposure to high sound levels.
Tinnitus, partial deafness or temporary or permanent hearing loss can result. That’s why prevention is key.
Custom Earmolds
For very noisy environments, such as construction sites or factories, unfiltered custom earmolds are recommended. These earmolds provide maximum noise reduction since they have no openings. They are ideal for workers who need full protection against high noise levels. Some models come with a cord so they can be worn around the neck when not in use.
Filtered Earmolds for Musicians
Active Hearing Protectors
Designed primarily for hunting enthusiasts, these protectors allow ambient sound awareness and conversation while detecting game. Custom-fitted to your ears using an impression of the ear canal, these rechargeable or battery-powered hearing protectors provide protection against loud noises and gunfire. Bluetooth® technology also enables users to take calls and listen to music.
Adjustable Earmuffs
Musicians, whether amateur or professional, are particularly exposed to high sound levels, often for long periods. To protect their hearing without compromising sound quality, there are custom earmolds with acoustic filters designed specifically for musical use. These filters reduce sound evenly across all frequencies, ensuring accurate and natural music listening, unlike standard earplugs, which tend to distort high-frequency sounds.
Filters come in different levels of attenuation — 10, 17, or 26 decibels, depending on the musician’s needs. For example, a cellist in a string quartet is not exposed to the same levels as a rock band drummer. With the right protection, musicians can play with precision, reduce listening fatigue, and minimize the risk of long-term damage.
These filtered earmolds are also ideal for workers who need hearing protection while remaining alert to their surroundings, like construction workers who must hear instructions or be aware of hazards on site.
Adjustable earmuffs are designed for shorter periods of use, especially in environments with intermittent noise, such as when operating a table saw. They are adjustable and easy to remove. Some models are designed for children exposed to loud environments, such as concerts, or to help concentrate during classroom exams. By covering the entire ear, they effectively reduce surrounding noise. Adjustable earmuffs can be ordered online at: boutique.lobe.ca/en/ .
To learn more about hearing protectors adapted to your needs, don’t hesitate to consult your audioprosthetist or specialized educator in hearing health.
Jonathan Gagnon-Bagheri
Audioprosthetist practicing in Saint-Jérôme
Reference: 1. CNESST. (s. d.). Règlement sur la santé et sur la sécurité au travail: Loi sur la santé et sur la sécurité au travail. https://risquesdelesions.cnesst.gouv.qc.ca/. (in french)
An assessment by an audioprosthetist is required to determine which hearing aid suits the patient's needs.
Preventing Falls and Offering Peace of Mind With Hearing Solutions
Studies have shown that uncorrected hearing loss can increase the risk of falling by 30%¹. The more severe the hearing loss, the higher the risk becomes, even when taking into account other factors such as age, cardiovascular health or vestibular function.
Balance is essential for walking, moving, and carrying out daily activities independently. Yet falls can happen at any time, regardless of age or setting. Taking care of your hearing health can make a real difference in reducing this risk and enhancing daily safety.
The Link Between Hearing Loss and Balance
When someone lives with uncorrected hearing loss, the brain must work harder to hear and understand sounds and conversations. This cognitive overload can lead to mental fatigue, reduced attention, and a distorted perception of the surrounding environment, all of which increase the risk of falling.
Wearing hearing aids improves sound perception, helping to reduce cognitive strain and allowing the brain to better focus on its surroundings. Better hearing supports greater alertness and improved balance.
Technology That Supports Safety
Today’s hearing solutions do more than amplify sound: they also contribute to daily safety. With advanced technology integrating artificial intelligence, some hearing aids are equipped with motion sensors that can detect a fall. When paired with a mobile app, they can automatically send a text message to an emergency contact, including details of the fall and location, facilitating a faster response. This feature can make a real difference, especially for people living alone.
Uncorrected hearing loss can impact far more than communication: it can also affect physical health, balance, and independence. Paying attention to your hearing and making an appointment with an audioprosthetist at the first signs of difficulty can significantly improve your quality of life and help prevent falls and other related risks.
Consult your audioprosthetist to learn more about the safety features available in today’s hearing technologies.
Rizlane Bellamlih-Mamou Senior Territory Manager
Reference: 1. Criter & Honaker (2016). Lin & Ferrucci (2012)
An assessment by an audioprosthetist is required to determine which hearing aid suits the patient's needs.
Preventing School Violence: A Team Effort
At the École oraliste de Québec, we firmly believe that school should be a safe, stimulating, and caring environment where each student can thrive at their own pace. Yet, violence — whether verbal, physical, psychological or online, still occurs too often in schoolyards, hallways, and even classrooms. For us, preventing school violence goes far beyond responding to incidents; it means creating a climate where respect, cooperation, and empathy are part of everyday life.
The cornerstone of our approach lies in the explicit teaching of expected behaviours. We know that we can’t assume young people automatically know how to act in different school settings. That’s why we clearly state our expectations: in the hallways, the cafeteria, and the classroom—and reinforce them throughout the year.
In addition to behavior education, we always prioritize positive reinforcement. We highlight good behavior by praising students for their respect, collaboration, or efforts, or by acknowledging improvements seen in a group. At the École oraliste, we often recognize a student’s progress in front of their peers, which helps build trust. This, in turn, boosts self-esteem and promotes student engagement.
We also know that preventing violence goes beyond the walls of the school. That’s why we work closely with families to build a shared and lasting understanding. By organizing meetings with the parent committee, maintaining open communication, and recognizing parents as educational partners, we create a climate of trust that supports our students’ success. Additionally, our partnerships with community services, such as the Québec City Police Department, allow us to offer practical prevention activities adapted to our school’s unique context. We strongly believe that our students play a key role in this prevention work. That’s why we involve them in various projects, such as wellness committees, awareness campaigns, or peer mediation initiatives. These are opportunities for students to speak up, feel heard, valued, and empowered to take an active part in building a healthy, respectful school environment.
At the École oraliste, preventing violence means investing in a more peaceful future for everyone. It means believing that every action matters and that, together, we can make a real difference in our students’ lives and in the quality of our school environment, for the well-being of all.
Jeanne Chouinard Rehabilitation Officer
at the École oraliste de Québec
Hearing and Listening Problems Screening
Self-Assessment Test
Do you have any concerns about the quality of your hearing? Have you ever worked or are you currently working in a noisy environment? Check only one box per question and answer every question.
1. I have difficulty understanding conversations when talking to someone in a noisy environment (e.g., at the mall, at a restaurant, in a car).
2. I have to turn up the volume on the television or radio to understand what is being said.
3. I have difficulty understanding conversations when several people are talking at the same time.
4. I have difficulty hearing someone knock at the door or ring the doorbell.
5. I have difficulty hearing the phone ring when I’m in another room of the house.
6. I have difficulty understanding what someone is saying to me if I can’t see their face.
7. I have difficulty understanding people when they talk too fast.
8. I have difficulty understanding someone over the phone.
9. I have difficulty identifying where sounds are coming from.
10. I have difficulty understanding someone who is talking to me from another room in the house.
Write down your total score
Add: 0 points: under 60 years old 6 points: 60 to 64 years old 12 points: 65+ years old
If you scored 24 or higher, here’s what we recommend:
01 Make an appointment for a hearing consultation at no charge*, including a brief evaluation of your hearing.
02
To find the nearest Lobe clinic:
1 866 411-5623 lobe.ca
If hearing loss is detected, you’ll be referred to an audiologist or an ENT specialist.
Every Moment Deserves to Be Heard!
Personalized Hearing Health Services
Hearing health professionals can offer you a variety of personalized services to help you reconnect with the sounds that make up your world.
Do you have concerns about your hearing quality? Begin your process by making a no-charge* appointment for a hearing consultation, which includes a brief evaluation of your hearing.
If a hearing loss is detected, you will be referred to an audiologist who will perform a complete evaluation of your hearing.
The audioprosthetist is available to provide hearing solutions that suit your listening needs and lifestyle, such as hearing aids that connect directly to your cellphone or television via a Bluetooth® device.
* Permanent offer. 18 and over.
An assessment by an audioprosthetist is required to determine which hearing aid suits the patient’s needs.
Several Open Positions within the Lobe Clinics
Do you enjoy taking care of others? Do you like making people happy?
Join the Lobe clinics network, where under one roof you will find: ENT specialists, audiologists, audioprosthetists, and specialized educators.
To learn more, visit carrieres.lobe.ca/en/. If you wish to apply, please submit your application by email to agencerecrutement@lobe.ca.
Preventing Cognitive Decline with Hearing Solutions
A growing number of studies suggest that uncorrected hearing loss may contribute to accelerated cognitive decline. When hearing diminishes, the brain receives less stimulation, which can negatively affect long-term function. This connection highlights the importance of early and appropriate intervention.
A Positive Impact on Cognitive Function
Many studies have evaluated the effects of hearing solutions on cognitive abilities and have shown several significant benefits both for cognitive function and overall quality of life.
Since hearing loss is considered a modifiable risk factor for cognitive decline, recent data suggest that wearing hearing aids may help prevent or delay the onset and progression of dementia.
Technology That Supports the Brain
Hearing aids are designed to optimize speech perception through features such as background noise reduction and directional microphones. By reducing ambient noise while amplifying speech signals, these technologies make it easier to understand speech, reduce listening effort, and contribute to preventing cognitive decline. Beyond improving hearing, hearing solutions also support more active and frequent social interactions. Maintaining meaningful social relationships is also recognized as an important protective factor against cognitive decline.
As we age, the brain becomes less adaptable to sensory changes. However, rich sensory stimulation, especially auditory stimulation, can help preserve its ability to adapt.
By reintroducing auditory stimuli into daily life, hearing solutions support several cognitive processes and promote better brain adaptation. Their advanced technology, which enhances the contrast between speech and background noise, combined with regular use, helps maintain activity in brain areas related to hearing, language, and memory. This support reduces the cognitive load associated with understanding speech and serves as a true protective factor against cognitive decline.
Using hearing solutions not only improves hearing for people with hearing loss, but also plays a vital role in preventing cognitive decline and maintaining an active social life. It is therefore important to consider hearing aids as a key tool for preserving both cognitive health and overall quality of life.
To learn more, don’t hesitate to consult your audioprosthetist.
References:
Julie-Catherine Ste-Marie Audiologist and Clinical Trainer
- Cantuaria, M. L., Pedersen, E. R., Waldorff, F. B., Wermuth, L., Pedersen, K. M., Poulsen, A. H., Raaschou-Nielsen, O., Sørensen, M., & Schmidt, J. H. (2024). Hearing Loss, Hearing Aid Use, and Risk of Dementia in Older Adults. JAMA otolaryngology—head & neck surgery, 150 (2), 157–164. https://doi.org/10.1001/jamaoto.2023.3509
- Karawani, H., Jenkins, K., & Anderson, S. (2022). Neural Plasticity Induced by Hearing Aid Use. Frontiers in aging neuroscience, 14, 884917. https://doi.org/10.3389/ fnagi.2022.884917
An assessment by an audioprosthetist is required to determine which hearing aid suits the patient’s needs.
Become a member
TODAY!
As a member of AQRP, take advantage of special offers within the Lobe clinics.
Scan the QR code for details.
Envol Convention – 2025 Edition
The 2025 Envol Convention, organized by Université Lobe, was held on June 10 and 11 at the beautiful Hôtel & Spa Le Germain Charlevoix. Under the theme Innovation in the Service of Generations, the event welcomed hearing health students and professionals from across the province. Participants enjoyed a variety of engaging and insightful conferences in a warm and welcoming atmosphere that encouraged connection and exchange.
Photo credit: Stéphane Audet
What's New?
Opening of the New Lobe Clinic in Québec – Vanier
To better serve the community, a brand-new Lobe clinic has opened its doors in the Vanier neighbourhood of Québec City. Appointments are now available for hearing assessment.
Address:
Complexe Medway Wil 1101 Wilfrid-Hamel Boulevard, suite 100 Québec, QC G1M 0E8 Tel.: 418 476-4747
A Night Full of Emotion
On May 7th, at the Théâtre Capitole in Québec City, Fondation Sourdine hosted the 25th edition of Les Saveurs du Théâtre. This remarkable evening showcased the talent, courage, and determination of the students from the École oraliste de Québec. These inspiring young performers took the stage to present a play in spoken language, captivating everyone in the audience. Thanks to the generous donors, whose contributions helped raise an impressive $181,000.
1. Online, free of charge, on the Blog section of lobe.ca/en/blog.
2. Print subscription for 3 issues per year. Available on boutique.lobe.ca/en. Some conditions apply.
3. Free of charge, in all Lobe clinics and at our different partners.
Photo credit: Stéphane Audet
Addresses of the Lobe clinics
Capitale-Nationale
Donnacona
Complexe Santé Donnacona
499 138 Road, suite 200 Donnacona, Qc G3M 0A9
Audiologists , audioprosthetists
Tel.: 418 622-9362
Pont-Rouge
20 Pinière Road, suite 101
Pont-Rouge, Qc G3H 0M6
ENT specialists , audiologists , audioprosthetists
Tel.: 418 688-7449
Québec • Beauport
Clinique médicale de Giffard
Les Promenades Beauport, door 4 3333 Carrefour Street, suite A222 Québec, Qc G1C 5R9
ENT specialists , audiologists , audioprosthetists
Tel.: 418 780-2343
Québec • Charlesbourg
La Cité Médicale de Charlesbourg
Carrefour Charlesbourg
8500 Henri-Bourassa Blvd., suite 250 Québec, Qc G1G 5X1
ENT specialists , audiologists , audioprosthetists
Tel.: 418 780-2343
Québec • Lebourgneuf
Complexe Vision
725 Lebourgneuf Blvd., suite 315 Québec, Qc G2J 0C4
ENT specialists , audiologists , audioprosthetists
Tel.: 418 780-2343
Québec • Limoilou
Complexe Santé Synase
1825 Henri-Bourassa Blvd., suite 302 Québec, Qc G1J 0H4
ENT specialists , audiologists , audioprosthetists, speech-language pathologists
Tel.: 581 814-8904
Free parking — coupon provided upon exiting the clinic
Québec • Neufchâtel
Clinique médicale DuChatel 9465 Ormière Boulevard, suite 102 Québec, Qc G2B 3K7
Audiologists , audioprosthetists
Tel.: 418 845-8608
Québec • Saint-Sacrement
Complexe La Cité Verte
1200 Sœurs-du-Bon-Pasteur Street Suite 310
Québec, Qc G1S 0B1
Audiologists , audioprosthetists
Tel.: 418 476-3660
Québec • Sainte-Foy
Clinique médicale Saint-Louis
3165 Saint-Louis Road, suite 420 Québec, Qc G1W 4R4
ENT specialists , audiologists , audioprosthetists
Tel.: 418 833-8066
Free parking — coupon provided upon exiting the clinic
Québec • Val-Bélair
Polyclinique médicale Val-Bélair 1147 Pie XI North Blvd., suite 205 Québec, Qc G3K 2P8
Audiologists , audioprosthetists
Tel.: 418 476-6680
Québec • Vanier
Complexe Medway Wil 1101 Wilfrid-Hamel Blvd., Suite 100
Québec, QC G1M 0E8
Audiologists , audioprosthetists
Tel.: 418 476-4747
Free parking — coupon provided upon exiting the clinic
Saint-Augustin-de-Desmaures
Complexe médical l’Hêtrière
3520 Hêtrière Street, suite 103
Saint-Augustin-de-Desmaures, Qc
G3A 0B4
ENT specialists , audiologists , audioprosthetists
Tel.: 418 476-6683
Sainte-Anne-de-Beaupré
Complexe Santé Côte-de-Beaupré
9745 Sainte-Anne Blvd., suite 103
Sainte-Anne-de-Beaupré, Qc
G0A 3C0
ENT specialists , audiologists , audioprosthetists
Tel.: 581 540-3025
Free parking — coupon provided upon exiting the clinic
Centre-du-Québec
Drummondville
110 Saint-Jean Street, suite 300
Drummondville, Qc J2B 7T1
ENT specialists , audiologists , audioprosthetists
Tel.: 819 253-0118
Chaudière-Appalaches
Beauceville
Coop santé Robert-Cliche 463-B Renault Boulevard
Beauceville, Qc G5X 1N5
Audiologists , audioprosthetists
Tel.: 581 813-3014
Disraeli
1244 Champlain Avenue
Disraeli, Qc G0N 1E0
Audiologists , audioprosthetists
Tel.: 418 755-4070
Lac-Etchemin
Résidence Belvédère du Lac
301 Sanatorium Street, suite 121
Lac-Etchemin, Qc G0R 1S0
Audiologists , audioprosthetists
Tel.: 581 825-2484
Lévis
Complexe Santé Lévis
5801 Wilfrid-Carrier Blvd., suite 207
Lévis, Qc G6V 0C9
ENT specialists , audiologists , audioprosthetists
Tel.: 581 629-2424
Lévis • Lauzon
Complexe Santé Lévis-Lauzon
6750 Guillaume-Couture Blvd.
Suite 102
Lévis, Qc G6V 9H4
Audiologists , audioprosthetists
Tel.: 581 629-0417
Free parking — coupon provided upon exiting the clinic
Lévis • Saint-Romuald
Complexe Pôle Sud
1190 A Courchevel Street, suite 502
Lévis, Qc G6W 0M5
ENT specialists , audiologists , audioprosthetists
Tel.: 581 500-2711
Lévis • Saint-Jean-Chrysostome
Complexe Santé Taniata
700 Taniata Avenue, suite 104
Lévis, Qc G6Z 2C2
Audiologists , audioprosthetists
Tel.: 581 629-0412
Saint-Georges
14640 Lacroix Boulevard
Saint-Georges, Qc G5Y 7G8
ENT specialists , audiologists , audioprosthetists
Tel.: 418 228-7046
Sainte-Marie
340 Vachon Sud Boulevard
Sainte-Marie, Qc G6E 1X8
ENT specialists , audiologists , audioprosthetists
Tel.: 581 424-4240
Thetford Mines
Place 611
611 Frontenac East Blvd., suite 201
Thetford Mines, Qc G6G 6Y7
ENT specialists , audiologists , audioprosthetists
Tel.: 418 755-4095
Estrie
Lac-Mégantic
6246 Salaberry Street
Lac-Mégantic, Qc G6B 1H8
Audiologists , audioprosthetists
Tel.: 819 614-4155
Granby
215 Montcalm Boulevard, suite 130 Granby, Qc J2G 5C2
Audiologists , audioprosthetists
Tel.: 450 372-3837
Sherbrooke Ouest
Complexe de la Santé 15 J.-A.-Bombardier St., suite A200
Sherbrooke, Qc J1L 0H8
ENT specialists , audiologists , audioprosthetists
Tel.: 819 823-1066
Sherbrooke Est
Clinique médicale GMA de la Rivière
360 Galt East Street, suite 102 Sherbrooke, Qc J1G 1X9
Audiologists , audioprosthetists
Tel.: 819 823-7701
Rock Forest 5035 Bourque Boulevard, suite 101 Sherbrooke, Qc J1N 2K6
Audiologists , audioprosthetists
Tel.: 819 791-7706
Lanaudière
Notre-Dame-des-Prairies
Centre professionnel des Prairies 449 131 Road, suite 205
Notre-Dame-des-Prairies, Qc J6E 0M1
Audiologists , audioprosthetists
Tel.: 450 386-0200
Mascouche
2705 Sainte-Marie Road, suite 102 Mascouche, Qc J7K 1M8
Audiologists , audioprosthetists
Tel.: 450 313-0218
Laurentides
Boisbriand
2000, Le Corbusier Court, suite 105 Boisbriand, Qc J7G 3E8
Audiologists , audioprosthetists
Tel.: 450 437-8779
Mirabel
Complexe Médical Cité Mirabel 11800 Chaumont Street, suite 420 Mirabel, Qc J7J 0T8
ENT specialists , audiologists , audioprosthetists
Tel.: 450 595-2201
NEW CLINIC
Saint-Jérôme
Polyclinique Saint-Jérôme
200 Durand Street, suite 209
Saint-Jérôme, Qc J7Z 7E2
ENT specialists , audiologists , audioprosthetists
Tel.: 450 565-9895
Sainte-Agathe-des-Monts
Résidence des Laurentides
107 Principale East Street
Sainte-Agathe-des-Monts, Qc J8C 1J9
ENT specialists , audiologists , audioprosthetists
Tel.: 819 321-5060
Laval
Laval • Chomedey
Cité de l’Avenir
1575 Avenir Boulevard, suite 120
Laval, Qc H7S 2N5
Audiologists , audioprosthetists
Tel.: 450 934-1225
Laval • Chomedey 440
Carrefour Santé 440
4650 South Service Road Hwy 440 Suite 370
Laval, Qc H7T 2Z8
Audiologists , audioprosthetists
Tel.: 450 688-9383
Mauricie
Shawinigan
3222 Hêtres Boulevard
Shawinigan, Qc G9N 3B6
Audiologists : 819 536-0788
Audioprosthetists: 819 539-8666
Trois-Rivières
1785 Carmel Boulevard, suite 245
Trois-Rivières, Qc G8Z 3R8
Audiologists : 819 415-2888
Audioprosthetists: 819 378-7477
Free parking — coupon provided upon exiting the clinic
Montérégie
Châteauguay
Complexe médical Châteauguay
288 Anjou Boulevard, suite 210 Châteauguay, Qc J6K 1C6
ENT specialists , audiologists , audioprosthetists
Tel.: 450 287-6121
Longueuil
1215 Du Tremblay Road, door 165
Longueuil, Qc J4N 1R4
ENT specialists , audiologists , audioprosthetists
Tel.: 450 286-0651
Saint-Hubert
4025 Taschereau Blvd., suite 1200 Saint-Hubert, Qc J4T 2G6
ENT specialists , audiologists , audioprosthetists
Tel.: 450 926-1120
Saint-Hyacinthe
Complexe médical M
1220 Casavant East Blvd., suite 104
Saint-Hyacinthe, Qc J2S 0L6
Audiologists , audioprosthetists
Tel.: 579 225-7266
Saint-Jean-sur-Richelieu
1055 Séminaire North Boulevard
Suite 202
Saint-Jean-sur-Richelieu, Qc J3A 1R7
ENT specialists , audiologists , audioprosthetists
Tel.: 450 349-4343
Valleyfield
1020 Monseigneur-Langlois Blvd. Suite 200
Salaberry-de-Valleyfield, Qc J6S 0M2
Audiologists , audioprosthetists
Tel.: 450 322-0181
Vaudreuil-Dorion
Complexe Santé des Trois-Lacs
65 Cité-des-Jeunes Blvd., Suite 220
Vaudreuil, Qc J7V 8C1
Audiologists , audioprosthetists
Tel.: 579 217-1237
Montréal
Montréal • Angus
2815 Sherbrooke East St., suite 250
Montréal, Qc H2K 1H2
Audiologists , audioprosthetists
Tel.: 438 844-8135
Préfontaine
Montréal • Lachine
2000 Notre-Dame Street, suite 203
Montréal, Qc H8S 2G4
ENT specialists , audiologists , audioprosthetists
Tel.: 514 600-4260
Montréal • Notre-Dame-de-Grâce
5100 Maisonneuve Ouest Boulevard Suite 603
Montréal, Qc H4A 3T2
ENT specialists , audiologists , audioprosthetists
Tel.: 438 944-6733
Vendôme
Montréal • Rosemont—
La-Petite-Patrie
Polyclinique Maisonneuve-Rosemont
5345 Assomption Boulevard Suite RC-20
Montréal, Qc H1T 4B3
ENT specialists , audiologists , audioprosthetists
Tel.: 514 360-4402
L’Assomption
Montréal • Saint-Laurent
Complexe médical Saint-Laurent
1605 Marcel-Laurin Blvd., suite 120
Montréal, Qc H4R 0B7
ENT specialists , audiologists , audioprosthetists
Tel.: 514 788-5126
Côte-Vertu
Montréal • Saint-Léonard
Les Terrasses Langelier
6383 Jean-Talon East Street
Montréal, Qc H1S 3E7
Audiologists , audioprosthetists
Tel.: 514 360-9548
Montréal • Villeray
Carrefour Santé Villeray
8560 Saint-Hubert Steet, suite 100
Montréal, Qc H2P 1Z7
ENT specialists , audiologists , audioprosthetists
Tel.: 514 316-6707
Crémazie
Free parking — coupon provided upon exiting the clinic
Pointe-Claire
Centre médical Brunswick
955 Saint-Jean Boulevard, suite 102
Pointe-Claire, Qc H9R 5K3
ENT specialists , audiologists , audioprosthetists
Tel.: 514 782-0811
Outaouais
Gatineau
Clinique Delta Santé
444 Hôpital Boulevard, suite 110
Gatineau, Qc J8T 7X6
ENT specialists , audiologists , audioprosthetists
Tel.: 819 485-1118
Gatineau • Aylmer
Carrefour Santé Aylmer
362 Aylmer Road, suite 107 Gatineau, Qc J9H 1A6
Audiologists , audioprosthetists
Tel.: 819 485-0778
Gatineau • Hull
Clinique Medigo
165 Saint-Raymond Blvd., suite 213 Gatineau, Qc J8Y 0A7
ENT specialists , audiologists , audioprosthetists
Tel.: 819 643-5111
Free parking — coupon provided upon exiting the clinic
Saint-André-Avellin
CLSC Petite-Nation 14 Saint-André Street
Saint-André-Avellin, Qc J0V 1W0
Audioprosthetists
Tel.: 819 485-1118
Head Office
Complexe Vision
725 Lebourgneuf Blvd., suite 303
Québec, Qc G2J 0C4
Tel.: 418 877-7222
Fax: 581 814-6260
Email: centreappel@lobe.ca
Audiology services offered in the clinics:
0-6 months, 0-99 years, 3-99 years, 5-99 years
Service covered by the RAMQ Metro station
Book an appointment:
1 866 411-5623
To learn more about hearing health and the activities of the Lobe clinic network, follow us on your favourite platforms.
