Communication and Consultation Plan
4. Consultation and Communication Strategy Plan Overview
4.1
This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Normanby Road early works. In accordance with the designation and resource consent conditions, this CCP sets out the processes and protocols that will be implemented by the Link Alliance during the early works to: • • •
•
Inform the community of construction progress and future construction activities and constraints that could affect them. Provide early information on key project milestones. Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in-proximity parties regarding the development and implementation of the CEMP and sub-plans (DWPs and Management Plans). Respond to queries and complaints including but not limited to: I. II. III.
Who is responsible for responding to feedback and inputs; How responses will be provided; and The timeframes within which responses will be provided.
4.2 Consultation and Communication Approach The purpose of this CCP is to describe the processes and protocols relating to how the Link Alliance will: • • •
Manage and deliver communications and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Normanby Road early works. Provide assistance and cooperation to CRLL in relation to media and key stakeholder relationship management. Comply with the requirements and responsibilities set out in the CRL designation and resource consent conditions, and the overarching CRLL Communication and Consultation Plans (as identified in Section 1.4) for the wider CRL project.
This CCP will ensure: • • • • • • • Page 19
The public, including affected in-proximity and directly affected parties, are well informed of the early works. Disruptions are minimised. There is ‘one face’ for the early works. Both CRLL and Link Alliance maintain a positive reputation and support amongst the stakeholder groups. Information is provided early on key project milestones. A framework is provided to obtain feedback and input from directly affected and affected in proximity parties. That queries and complaints are responded to quickly and appropriately. | Normanby Road Early Works
