4. Consultation and Communication Strategy

4.1

Plan Overview

This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Normanby Road early works.

In accordance with the designation and resource consent conditions, this CCP sets out the processes and protocols that will be implemented by the Link Alliance during the early works to:

Inform the community of construction progress and future construction activities and constraints that could affect them. Provide early information on key project milestones. Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in-proximity parties regarding the development and implementation of the CEMP and sub-plans (DWPs and Management Plans). Respond to queries and complaints including but not limited to:

I. II. III. Who is responsible for responding to feedback and inputs; How responses will be provided; and The timeframes within which responses will be provided.

4.2 Consultation and Communication Approach

The purpose of this CCP is to describe the processes and protocols relating to how the Link Alliance will:

Manage and deliver communications and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Normanby Road early works. Provide assistance and cooperation to CRLL in relation to media and key stakeholder relationship management. Comply with the requirements and responsibilities set out in the CRL designation and resource consent conditions, and the overarching CRLL Communication and Consultation Plans (as identified in Section 1.4) for the wider CRL project.

This CCP will ensure:

The public, including affected in-proximity and directly affected parties, are well informed of the early works. Disruptions are minimised. There is ‘one face’ for the early works. Both CRLL and Link Alliance maintain a positive reputation and support amongst the stakeholder groups. Information is provided early on key project milestones. A framework is provided to obtain feedback and input from directly affected and affected in proximity parties. That queries and complaints are responded to quickly and appropriately.

Page 19

Normanby Road Early Works

Stakeholders, including the media, pedestrians, motorists, adjacent residents and businesses, are positively engaged. All parties involved in the early works understand their responsibilities and can collaborate and quickly respond to stakeholder concerns.

4.3 Key Project Messages

The key messages to be communicated to affected parties, stakeholder and wider audiences in relation to the wider CRL works are:

CRL is integral to meeting Auckland’s growth and subsequent transport demands. Completing the CRL will provide faster, more frequent travel for all Auckland rail users with two new stations at Aotea and Karangahape and major redevelopment of the Britomart and Mt Eden Stations. Better frequency and reliability will encourage people to leave their cars at home, easing pressure on Auckland’s roads for those who need to use them. The CRL is more than just improving public transport. It is a transformative project that will lead the way in integrated transport and urban development. It will enable significant residential and commercial development around the stations to create new urban precincts, support our housing needs, enhance our environment and make Auckland a more attractive place to live. Disruption during construction will be managed to ensure Auckland keeps working. The CEMP and sub-plans developed for the works reflect unwavering commitment to environmental sensitivity and community well-being, cultural matters and safety.

The following key messages are particularly relevant to the Normanby Road early works:

Page 20

Before the main works begin, early works are needed to relocate essential utilities - currently located under the Normanby Road level crossing - out of the way of the rail corridor so that trenching for the new CRL lines and construction of a new road-over-rail bridge can take place. Utility relocations will be carried out section-by-section along Normanby Road to minimise overall impact on traffic flow and properties. While this means on-street parking will be temporarily unavailable in the section being worked on, it does allow for two-way traffic flow to be maintained. The risk of flooding in the Normanby Road area will be reduced with the installation of new stormwater drainage lines and inlet structures. Access to properties will be maintained. Alternative carparking will be created for businesses located at 32 Normanby Road while construction works take place at the property. Retaining walls will be built to support the car park regrading at 32 Normanby Road. This is required as the new Normanby Road bridge will be two metres higher the current level crossing to allow for clearance over the rail corridor. During Easter 2020, when trains are not running, the Link Alliance will take the opportunity to start building foundations for a temporary utility and pedestrian bridge required to get utilities over the existing train tracks - so that trenching and track-lowering works in the rail corridor can be undertaken. During Easter 2020, the Link Alliance will also divert Water Street sewers (which currently cross under the existing tracks) into the new Normanby Road sewer line.

Normanby Road Early Works