CUSTOMERS
CITIZENS FIRST
Marking achievements for our public: 2019 was a robust year for our City staff. As every year, we focused on improving the quality of service for the public we serve. This section outlines some of those projects.
Calls for service
EXPANDING COMMUNICATION
The public relied a great deal on our services throughout 2019, most notably our Public Safety services. Responding to the needs of residents is an important aspect and responsibilities of a successful municipal government.
Minot Police Department | 41,426 calls-for-service Minot Fire Department | 3,626 calls-for-service Minot Water Department | 7,987 Calls-for-service Through Dec. 11, the Minot Police Department was on pace to respond to 41,426 calls-for-service in 2019. The 41,426 CFS would be an increase of 308 calls from 2018 or three quarters of one percent increase from the 2018 total of 41,113 CFS. The Minot Fire Department responded to 3,626 calls for service in 2019, including 2,604 emergency medical service calls and 1,022 fire calls. The Water Department responded to 7,987 calls for service through October of 2019, addressing the needs of residents, contractors, and plumbers.
The City increased its public information output through several operational changes in 2019. The Public Information Office spearheaded development of a community engagement strategy designed to assist department heads and other City employees in successfully interacting with members of the community. The City enhanced its communication methods in several ways, including Council Chambers upgrades and ADA accessibility, live streaming all meetings, creating a City YouTube channel, and pushing expanded content through public access channels, a bimonthly mayoral newspaper column, and proactive social media campaigns. Starting in August 2019, the City doubled the number of electronic City Newsletter issues it produces; the newsletter is now published twice a month. That change has improved the readership and subscriptions of the City of Minot newsletter.
IT’S FOR THE KIDS
The Minot Public Library Board eliminated fines for children with overdue materials. As of December, there has been no substantial negative repercussions of this change. IN FACT, THE LIBRARY HAS SEEN AN INCREASE IN CARD HOLDERS SINCE THE CHANGE WAS ANNOUNCED.
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