Lenexa Town Talk - February 2014

Page 1

TownTalk

February 2014 • Issue 1

Citizen survey shows Lenexa provides high-quality services The information below indicates the percentage of residents who indicated a satisfaction score of 4 or 5 on a 1 (low) to 5 (high) scale.

Quality of police/fire/ ambulance services

Lenexa

KC Metro

United States

95%

80%

82%

City parks and recreation programs and facilities 93% City’s stormwater runoff/ management system Effectiveness of city communication with public

Customer service received from city employees

69%

71%

82%

55%

66%

80%

48%

46%

79%

58%

56%

Enforcement of city codes and ordinances 72% Traffic flow/ congestion management in the city

48%

54%

Lenexa residents have once again overwhelmingly shown they value the quality of services provided by the city. Results from a citizen survey, known as DirectionFinder, reveal Lenexa as a leader in providing services to its citizens.

delivery of major city services, was administered to a randomly selected group of residents in the last two months of 2013.

• 92% are satisfied with the overall quality of life in Lenexa (KC metro 72%; national 81%)

The survey also explored citizens’ views of the Lenexa City Center project. This information will be valuable as city leaders continue to engage new businesses to the area.

“We have a responsibility to understand how citizens feel about city services,” explained Lenexa Mayor Michael Boehm. Key findings from Lenexa “The information collected residents who were surveyed and through this survey is one way expressed an opinion include: we ensure citizens’ views are taken into account as we set • 97% rated the city as priorities.” “excellent” or “good” to live in (KC metro average 83%; The survey was administered by national average 85%) ETC Institute. “Lenexa continues to set the national standard • 95% rated Lenexa as an when it comes to overall citizen “excellent” or “good” place satisfaction,” said Chris Tatham, to raise children (KC metro CEO of the ETC Institute. 80%; national 81%)

• 89% are satisfied with the overall image of Lenexa (KC metro 65%; national 72%) 72%

61%

54%

The survey, which assesses citizen satisfaction with the

Full results from the survey are available online at www.lenexa. com/survey2013.


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