2019 City of Lee's Summit Citizen Survey Final Findings Report
Q17a. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City water services. (N=384) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q17a-1. Reliability of water pressure in your home
37.0%
41.7%
6.0%
4.2%
1.3%
9.9%
Q17a-2. Availability of account information
32.6%
45.8%
6.3%
1.8%
0.3%
13.3%
Q17a-3. Overall quality of customer service
30.7%
38.0%
12.5%
1.6%
0.0%
17.2%
WITHOUT “DON’T KNOW”
Q17a. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City water services. (without "don't know") (N=384) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q17a-1. Reliability of water pressure in your home
41.0%
46.2%
6.6%
4.6%
1.4%
Q17a-2. Availability of account information
37.5%
52.9%
7.2%
2.1%
0.3%
Q17a-3. Overall quality of customer service
37.1%
45.9%
15.1%
1.9%
0.0%
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