City of Lee’s Summit Citizen Survey
Findings Report …helping organizations make better decisions since 1982
Submitted to the City of Lee’s Summit, Missouri ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061
March 2019
2019
Contents Executive Summary ....................................................................... i Section 1: Charts and Graphs ....................................................... 1 Section 2: Benchmarking Analysis .............................................. 60 Section 3: Importance‐Satisfaction Analysis .............................. 86 Section 4: GIS Maps .................................................................. 105 Section 5: Tabular Data ............................................................ 209 Section 6: Survey Instrument ................................................... 272
2019 City of Lee's Summit Citizen Survey Final Findings Report
Purpose and Methodology ETC Institute administered a survey to residents of the City of Lee’s Summit during the winter of 2019. The purpose of the DirectionFinder® survey is to better understand the priorities of the City’s residents and by better understanding its residents, the City Council and staff can determine where the City is doing well and where there are opportunities for improvement. Data collected from the survey will also be used to help guide the City’s Strategic Plan – an effort to prioritize the City’s goals in a transparent and accountable manner. The seven‐page survey, cover letter, and postage paid return envelope were mailed to a random sample of households in Lee’s Summit. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database. The map below shows the location of survey respondents. Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the online version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Lee’s Summit from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered
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Executive Summary Report
2019 City of Lee’s Summit Citizen Survey Executive Summary
2019 City of Lee's Summit Citizen Survey Final Findings Report
The goal was to obtain completed surveys from at least 700 residents. The goal was exceeded with a total of 894 residents completing the survey. The overall results for the sample of 894 households have a precision of at least +/‐3.3% at the 95% level of confidence. The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from the City of Lee’s Summit with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflect the utilization and awareness of city services, the percentage of “don’t know” responses have been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.” This report contains:
An executive summary of the methodology for administering the survey and major findings, charts showing the overall results in Section 1, benchmarking data that shows how the City’s results compare to other communities nationally and other communities in Kansas and Missouri in Section 2, importance‐satisfaction analysis in Section 3; this analysis was done to determine priority actions for the City to address based upon the survey results, GIS maps that show the overall results of selected questions on the survey Section 4, frequency tables that show the results of the random sample for each question on the survey in Section 5, and a copy of the survey instrument in Section 6.
Overall Satisfaction with Perceptions of the Community The highest levels of satisfaction with various perceptions of the community, based upon the combined percentage of “very satisfied” and “somewhat satisfied” responses among residents who had an opinion, were: the overall quality of life in Lee’s Summit (90%), the overall quality of services provided by the City (78%), and the overall image of the City government (68%). Ratings for the overall quality of life in Lee’s Summit ranked 15% above the national average for the overall quality of life in the City (90% City of Lee’s Summit versus 75% the United States Average).
Overall Satisfaction the Quality of City Services The highest levels of satisfaction with the quality of City services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of fire and emergency medical services (91%), the overall quality of parks and recreation programs and facilities (89%), and the overall quality of police services (87%). The ranking for the overall quality of parks and recreation programs and facilities increased 3% from
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Executive Summary Report
online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted.
2019 City of Lee's Summit Citizen Survey Final Findings Report
Top City services that respondents think are the most important for the City to provide, based on the sum of respondents’ top four choices, were: the overall quality of police services (80%), the overall quality of fire and emergency medical services (74%), and the overall maintenance of streets, municipal buildings, and facilities (57%).
Satisfaction with Specific City Services
City Leadership. The highest levels of satisfaction with City leadership, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: overall effectiveness of the City manager and staff (57%) and the overall leadership quality of City elected officials (55%). The rating for the overall effectiveness of the City manager and staff ranks 18% above the national average (57% City of Lee’s Summit versus 39% the United States Average).
City Growth. The highest levels of satisfaction with City growth, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the rate of growth in Lee’s Summit (65%) and the quality of business growth (64%). The rating for the quality of residential growth saw an increase of 4% from 2013 (59%) to 2019 (63%).
Police Services. The highest levels of satisfaction with police services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall professionalism of police employees (84%), Police Department response to emergencies (82%), and the visibility of police in neighborhoods (75%). Satisfaction ratings for police services saw notable upward trends, from 2013 to 2019, in three separate areas: Police Department response to emergencies (7%), the overall professionalism of police employees (4%), and efforts to prevent crime (3%). Police services that respondents indicated they think are most important for the City to provide, based on the sum of their top three choices, were: efforts to prevent crime (74%), visibility of police in neighborhoods (70%), and Police Department response to emergencies (69%).
Fire and Emergency Medical Services. The highest levels of satisfaction with fire and Emergency Medical Services (EMS), based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of local fire protection (89%), the overall quality of ambulance service (85%), and how quickly the fire department responds to emergencies (83%). Top fire and Emergency Medical Services items that residents think are the most important services for the City to provide, based on the sum of respondents top two choices, were: how quickly the fire department responds to emergencies (64%), the overall quality of local fire protection (52%), and the overall quality of ambulance service (43%).
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2013 (86%) to 2019 (89%). The ranking for the overall quality of programs designed to connect citizens with the City trended upward 3% from 60% in 2013 to 63% in 2019. The City of Lee’s Summit’s ranking for the quality of customer service received from employees ranked 24% above the national average (70% City of Lee’s Summit versus 45% the United States Average).
2019 City of Lee's Summit Citizen Survey Final Findings Report
Streets, Sidewalks, and Infrastructure. The highest levels of satisfaction with City streets, sidewalks, and infrastructure, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the maintenance and preservation of Downtown Lee’s Summit (87%), the overall cleanliness of City streets and public areas (77%), and snow removal on major City streets (74%). Satisfaction with the adequacy of shared use path/trail system has trended upward 7% from 53% in 2013 to 60% in 2019. Satisfaction with the maintenance and preservation of Downtown Lee’s Summit increased 5% from 82% in 2013 to 87% in 2019. Satisfaction with the maintenance and preservation of Downtown Lee’s Summit also ranked 25% above the national average (87% City of Lee’s Summit versus 62% the United States Average). Streets, sidewalks, and infrastructure items that respondents indicated they think are the most important for the City to provide, based on the sum of respondents top four choices, were: the quality of City streets (76%), snow removal on major City streets (53%), and snow removal on streets in neighborhoods (43%).
Code Enforcement. The highest levels of satisfaction with code enforcement items, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall appearance of the City (80%), enforcing maintenance of business property (57%), and enforcing sign regulations (55%). The lowest levels of satisfaction with code enforcement items, based upon the combined percentage of “dissatisfied” and “very dissatisfied” responses among residents who had an opinion, were: enforcing mowing of grass and weeds on private property (17%) and enforcing maintenance of residential property (19%). Satisfaction with the overall appearance of the City ranked 17% above the national average (80% City of Lee’s Summit versus 63% the United States Average). The top code enforcement services that residents indicated they think are the most important for the City to provide, based on the sum of respondents top three choices, were: enforcing cleanup of litter and debris (67%), the overall appearance of the City (61%), and enforcing maintenance of residential property (48%). o Respondents were questioned on how supportive they would be of the City moving toward a proactive code enforcement approach; twenty‐one percent (21%) of respondents indicated they were “very supportive,” 31% of respondents indicated they were “supportive,” 20% of respondents indicated they were “neutral,” 5% of respondents indicated they were “not supportive,” 2% indicated they were “not supportive at all,” and 21% of respondents indicated that they “don’t know.”
City Water Services. The highest levels of satisfaction with various aspects of City water services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the availability of account information (90%) and the reliability of water pressure in the home (87%). Satisfaction with the availability of account information trended upward 7% from 83% in 2013 to 90% in 2019.
Parks and Recreation Services. The highest levels of satisfaction with Parks and Recreation services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the number of City parks (88%), maintenance
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Communication. The highest levels of satisfaction with City communication, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the availability of information about City programs and services (66%), information provided on the City’s redesigned website (Cityofls.net) (55%), and the City’s efforts to keep residents informed about local issues (53%). Twenty percent (20%) of residents who had an opinion, based on the combined percentage of “dissatisfied” and “very dissatisfied” responses, indicated they were dissatisfied with the level of public involvement in local decision‐making. Satisfaction with the availability of information about City programs and services ranked 21% above the national average (66% City of Lee’s Summit versus 45% the United States Average). o The frequency in which respondent households watch the City’s government access cable channels (Channels 2, 7, 99, and/or 143) were: every day (1%), at least once per week (7%), at least once per month (11%), once or twice a year (10%), not at all (69%), and not provided (2%).
Customer Service. Respondents’ perception of the quality of customer service received from City employees, based upon the combined percentage of “always” and “usually” responses among residents who had an opinion, were: they were courteous and polite (92%), they gave prompt, accurate, and complete answers to questions (88%), they did what they said they would do in a timely manner (87%), and they helped resolve an issue to desired satisfaction (84%). Customer service items that respondents think are the most important services for the City to provide, based on the sum of respondents’ top two choices, were: they gave prompt, accurate, and complete answers to questions (54%) and they helped resolve an issue to the desired satisfaction (44%).
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of City parks (88%), Legacy Park Community Center (84%), and the number of playgrounds (81%). There were five Parks and Recreation services that had notable rating increases since 2013: the number of playgrounds (12%), miles of walking/biking trails (5%), Legacy Community Center (4%), Gamber Community Center (4%), and Harris Park Community Center (4%). Parks and Recreation services that respondents indicated they think are the most important for the City to provide, based on the sum of respondents top four choices, were: maintenance of City parks (66%), miles of walking/biking trails (33%), and youth athletic programs (28%).
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction ratings for the City of Lee’s Summit improved or stayed the same in 50 of the 91 areas that were assessed in both 2013 and 2019; 15 of these improvements were statistically significant (changes of 3% or more were significant). There were decreases in satisfaction ratings in 41 of the 91 areas that were assessed in both 2013 and 2019; 28 of these decreases were significant. The most notable changes in satisfaction from 2013 to 2019 are listed below and on the following page: Notable Trend Increases Between 2013 and 2019 Parks and Recreation Services: Number of playgrounds (+12%) City Water Services: Availability of account information (+7%) Police Services: Police Department response to emergencies (+6%) Streets, Sidewalks, and Infrastructure: Adequacy of shared use path/trail system (+6%) Parks and Recreation Services: Miles of walking/biking trails (+5%) Streets, Sidewalks, and Infrastructure: Maintenance & preservation of Downtown Lee’s Summit (+5%) Notable Trend Decreases Between 2013 and 2019 Perceptions: How well City is managing growth (‐7%) Fire and Emergency Medical Services: Number of fire stations (‐7%) Communication: Information provided on City’s redesigned website (‐7%) Communication: City efforts to keep you informed about local issues (‐8%) Streets, Sidewalks, and Infrastructure: Snow removal on streets in your neighborhood (‐8%) City Services: Overall maintenance of streets, municipal buildings & facilities (‐10%) Communication: Programming on LSTV, City’s government access cable channel (‐11%) The table at the top of the following page shows the most notable increases and decreases from 2013 to 2019 (notable trends are considered any increase or decrease of 3%).
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Trend Analysis
2019 City of Lee's Summit Citizen Survey Final Findings Report
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2019 City of Lee's Summit Citizen Survey Final Findings Report
The highest rated areas that respondents would most likely recommend the City of Lee’s Summit to a friend or colleague, based on the combined sum percentage of “very likely” and “likely” responses among residents who had an opinion, were: living in Lee’s Summit (89%) and visiting Lee’s Summit (87%). Respondents were asked to indicate how safe they felt in various situations in the City, the situations in which residents felt most safe, based on the combined sum percentage of “very safe” and “safe” responses among residents who had an opinion, were: in your neighborhood during the day (97%), overall feeling of safety in Lee’s Summit (93%), and traveling on City streets (90%).
Of the residents that responded to the survey, thirty‐eight percent (38%) receive their water by District 13 or the Cass County District, 43% do not, and 19% did not provide this information. The highest rated methods in which respondents use as their sources to get information about the City of Lee’s Summit were: Lee’s Summit Illustrated, Parks and Recreation program/activity guide (74%), City publications (59%), and social media (49%). The most preferred methods, as indicated by respondent households and based on the sum of their top four choices, were: Lee’s Summit Illustrated Parks and Recreation program/activity guide (56%), City publications (42%), and social media (41%).
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Additional Findings
2019 City of Lee's Summit Citizen Survey Final Findings Report
o Of the respondents who made contact with the City (54%) during the past year, the top four City departments respondents made contact with were: Parks and Recreation (18%), water utilities (10%), police (10%), and City Clerk (10%). o Of the respondents who made contact with the City (54%) during the past year, forty‐six percent (46%) indicated it was “very easy” to contact the person needed, 43% of respondents indicated it was “easy” to contact the person needed, 5% of respondent households indicated it was “difficult” to contact the person needed, 3% of respondents indicated it was “very difficult” to contact the person needed, and 4% of respondent households indicated “don’t know.” Respondents’ level of opinion on the rate of building various types of development, based on “not enough” responses among residents who had an opinion, were: retail development (21%), industrial development (21%), office development (19%), single‐family residential development (14%), and multi‐family residential development (7%). The highest level of opinion on the rate of building various types of development, based on “about right” responses among residents who had an opinion, were: office development (74%) and single‐family residential development (72%). Forty‐three percent (43%) of respondents believe the rate of multi‐family residential development is “too much.” o The highest level of support for development incentives, based on the combined percentage of “very supportive” and “supportive” responses among residents who had an opinion, were: retail development (56%), office development (50%), and industrial development (48%). o Sixty‐one percent (61%) of respondents are “very supportive” (24%) and “supportive” (37%) of the City of Lee’s Summit becoming more aggressive with attracting commercial development. Nineteen percent of respondents are “neutral,” 9% of respondents are “not supportive,” 5% of respondents are “not supportive at all,” and 6% of respondents “don’t know.” o Forty‐six percent (46%) of respondents are “very supportive” (17%) and “supportive” (29%) of the City of Lee’s Summit dedicating an economic development fund for activities or programs targeting commercial development. Twenty‐five percent (25%) of respondents are “neutral,” 13% of respondents are “not supportive,” 8% of respondents are “not supportive at all,” and 9% of respondents “don’t know.”
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Fifty‐four percent (54%) of respondent households indicated they have had contact with the City of Lee’s Summit during the past year.
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction ratings for the City of Lee’s Summit rated above the U.S. average in 49 of the 54 areas that were assessed. The City of Lee’s Summit rated significantly higher than the U.S. average (difference of 5% or more) in all 44 of these areas. Listed below are the comparisons between the City of Lee’s Summit and the U.S. average:
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How the City of Lee’s Summit Compares to Other Communities Nationally
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction ratings for the City of Lee’s Summit rated above the average for communities in the Kansas City Metropolitan Region 42 of the 54 areas that were assessed. The City of Lee’s Summit rated significantly higher than the Kansas City Metropolitan average (difference of 5% or more) in all 30 of these areas. Listed below are the comparisons between the City of Lee’s Summit and the average for the Kansas City Metropolitan Region:
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How the City of Lee’s Summit Compares to Other Communities in the Kansas City Metropolitan
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction ratings for the City of Lee’s Summit rated above the average for communities in the Kansas City Metropolitan Region 37 of the 54 areas that were assessed. The City of Lee’s Summit rated significantly higher than the Selected Kansas City Metropolitan Communities’ average (difference of 5% or more) in all 25 of these areas. Listed below are the comparisons between the City of Lee’s Summit and the average for the Selected Kansas City Metropolitan Communities:
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How the City of Lee’s Summit Compares to Selected Kansas City Metropolitan Communities
2019 City of Lee's Summit Citizen Survey Final Findings Report
Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis. This analysis examined the importance residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in Section 3 of this report. Overall Priorities for City Services and Initiatives. This analysis reviewed the importance of and satisfaction with City services and Initiatives. This analysis was conducted to help set the overall priorities for the City. Based on the results of this analysis, the major services and initiatives that are recommended as the top priorities for investment over the next two years to raise the City’s overall satisfaction rating are listed below: o o o
Overall maintenance of streets, municipal buildings & facilities (IS=0.2452) Overall flow of traffic & congestion management (IS=0.1092) Overall quality of police services (IS=0.1089)
The table below shows the importance‐satisfaction rating for 12 of the 15 major categories of City services and initiatives that were rated.
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Investment Priorities
2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 1 Charts and Graphs
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Charts and Graphs of Overall Results (Including Trends)
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q1. Satisfaction with Perceptions of the Community by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall quality of life in Lee's Summit
39%
Overall quality of services provided by City
51%
22%
Overall image of City government
15%
Overall value you receive for your City tax & fees
15%
How well City is managing growth
14%
0%
8%
56%
15%
53%
26%
48%
10%
20%
Very Satisfied
30% Satisfied
40%
50% Neutral
60%
70%
Dissatisfied
11%
80%
2%
5%
9%
24%
0.1%
6%
26%
48%
2%
90%
1%
2%
4%
100%
Very Dissatisfied
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2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q1. Satisfaction with Perceptions of the Community by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding “don’t know”)
90% Overall quality of life in Lee's Summit
90% 83%
78% Overall quality of services provided by City
83% 71%
68% Overall image of City government
72% 56%
63% Overall value you receive for your City tax & fees
62% 50%
62% How well City is managing growth
68% 46% 0%
10%
20%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q2. Satisfaction with City Leadership by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall effectiveness of City manager & staff
Overall leadership quality of City elected officials
9%
Overall effectiveness of boards & commissions
9%
0%
Very Satisfied
30% Satisfied
8%
40%
41%
20%
9%
34%
46%
10%
6%
35%
45%
12%
40%
50% Neutral
60%
70%
Dissatisfied
80%
90%
3%
2%
2%
100%
Very Dissatisfied
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2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q2. Satisfaction with City Leadership by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding “don’t know”)
57% Overall effectiveness of City manager & staff
60% 56%
55% Overall leadership quality of City elected officials
60% 57%
50% Overall effectiveness of boards & commissions
54% 49%
0%
10%
20% 2019
30%
40% 2013
50%
60%
70%
2004
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q3. Satisfaction with City Growth by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Rate of growth in Lee's Summit
Quality of business growth
Quality of residential growth
0%
10%
20%
Very Satisfied
30% Satisfied
40%
10%
24%
50%
13%
14%
20%
49%
15%
8%
24%
52%
13%
50% Neutral
60%
70% Dissatisfied
80%
90%
3%
3%
3%
100%
Very Dissatisfied
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2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q3. Satisfaction with City Growth by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding “don’t know”)
65% Rate of growth in Lee's Summit
71% 59%
64% Quality of business growth
69% 63%
63% Quality of residential growth
59% 62%
0%
10%
20%
30% 2019
40% 2013
50%
60%
70%
80%
2004
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q4. How Likely Respondent Household’s Would Recommend the City in the Following Areas by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Living in Lee's Summit
Visiting Lee's Summit
10%
20%
Very Likely
14%
39%
42%
0%
11%
38%
49%
Conducting business in Lee's Summit
7% 3%
38%
51%
30% Likely
40%
50% Neutral
60%
70% Not Likely
80%
90%
1%
3%
1%
4%
1%
100%
Not Likely At All
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2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q4. How Likely Respondent Household’s Would Recommend the City in the Following Areas by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding “don’t know”)
90% Living in Lee's Summit
89% Not asked in 2004
86% Visiting Lee's Summit
Not asked in 2013 and 2004
81% Conducting business in Lee's Summit
79% Not asked in 2004
0%
10%
20%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q5. Satisfaction with the Quality of City Services by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall quality of fire & emergency medical services
47%
44%
Overall quality of parks & recreation programs & facilities
48%
41%
Overall quality of police services
8% 8%
0.4%
3%
1%
10%
49%
38%
1%
3%
1%
Overall quality of water services
21%
57%
17%
4% 1%
Overall quality of sanitary sewer services
21%
57%
19%
2%1%
Overall quality of customer service received from employees
21%
Overall quality of communication
19%
Overall quality of programs designed to connect citizens with City
21%
Overall quality of City's stormwater runoff/stormwater management system
14%
42%
Overall quality of new commercial development
13%
43%
10%
20%
Very Satisfied
30%
4%
1%
7%
15%
31%
4%
6% 10%
44%
Satisfied
50% Neutral
60%
70%
Dissatisfied
3% 3%1%
8%
39% 40%
3% 2%1%
16%
22%
1%
5% 2%
39%
37%
13%
2%
29%
36%
17%
0%
33%
23%
Overall maintenance of streets, municipal buildings & facilities
Overall enforcement of private property/building maintenance ordinances
42%
46%
11%
Overall quality of municipal court
28%
42%
17%
Overall flow of traffic & congestion management
46%
48%
14%
Overall quality of public safety education programs
27%
49%
80%
90%
3%
100%
Very Dissatisfied
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2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q5. Satisfaction with the Quality of City Services by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding “don’t know”)
Overall quality of fire & emergency medical services
90% 92%
Not asked in 2004
Overall quality of parks & recreation programs & facilities
81%
86% 86% 84%
Overall quality of police services Overall quality of water services Overall quality of sanitary sewer (wastewater) services
72%
70% 73% 71% 65% 66% 64% 63% 60%
Overall quality of communication Not asked in 2004
Overall quality of City's stormwater runoff/stormwater management system
48%
Overall flow of traffic & congestion management
62% 59% 58% 63% 60% 58% 57%
Overall quality of public safety education programs 32%
57%
Overall maintenance of streets, municipal buildings & facilities Overall quality of new commercial development
78% 78% 77% 77%
Not asked in 2004
Overall quality of customer service received from employees
Overall quality of programs designed to connect citizens with City
89% 86%
34%
67%
56% 57%
Not asked in 2004
53% 57% 52% 50% 55% 58%
Overall quality of municipal court Overall enforcement of private property/building maintenance ordinances 0%
10%
20%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q6. City Service Items Respondents Think are Most Important for the City to Provide by percentage of respondents who selected the item as one of their top four choices
Overall quality of police services
80% 74%
Overall quality of fire & emergency medical services Overall maintenance of streets, municipal buildings & facilities
57%
Overall quality of water services
30%
Overall quality of parks & recreation programs & facilities
29%
Overall flow of traffic & congestion management
26%
Overall quality of new commercial development
15%
Overall quality of sanitary sewer services
12%
Overall enforcement of private property/building maintenance ordinances
10%
Overall quality of communication
9%
Overall quality of City's stormwater runoff/stormwater management system
8%
Overall quality of public safety education programs
5%
Overall quality of customer service received from employees
5%
Overall quality of programs designed to connect citizens with City
4% 3%
Overall quality of municipal court 0%
10%
20%
Most Important
30%
40%
2nd Most Important
50%
60%
3rd Most Important
70%
80%
90%
4th Most Important
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q7. Satisfaction with Police Services by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall professionalism of police employees
44%
40%
Police Department response to emergencies
44%
38%
Visibility of police in neighborhoods
26%
Visibility of police in business districts
25%
Efforts to prevent crime
24%
Quality of animal control
0%
10% Very Satisfied
Satisfied
Neutral
50%
8%
60% Dissatisfied
70%
80%
0.3%
1%
4%
1%
4% 1%
3% 1%
26%
44%
40%
2%
22%
49%
30%
15%
22%
50%
20%
3% 1%
16%
49%
25%
12%
90%
100%
Very Dissatisfied
Page 14
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q7. Satisfaction with Police Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
84% Overall professionalism of police employees
80% Not asked in 2004
83% Police Department response to emergencies
76% 72%
75% Visibility of police in neighborhoods
75% 61%
74% Visibility of police in business districts
73% 53%
73% Efforts to prevent crime
70% 65%
69% Quality of animal control
67% 63% 0%
10%
20%
30% 2019
40%
50% 2013
60%
70%
80%
90%
2004
Page 15
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q8. Police Services Residents Think Are Most Important for City to Provide by percentage of respondents who selected the item as one of their top three choices
Efforts to prevent crime
74%
Visibility of police in neighborhoods
70%
Police Department response to emergencies
69%
Overall professionalism of police employees
34%
Visibility of police in business districts
30%
Quality of animal control
7% 0%
10%
20% Most Important
30%
40% 2nd Most Important
50%
60%
70%
80%
3rd Most Important
Page 16
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q9. Satisfaction with Fire and Emergency Medical Services by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall quality of local fire protection
43%
Overall quality of ambulance service
42%
How quickly fire department responds to emergencies
46%
43%
40%
Visibility of fire department personnel
26%
Efforts to enhance fire prevention
26%
0%
10%
14%
43%
34%
Number of fire stations
10%
16%
46%
19%
51%
19%
43%
20%
Very Satisfied
30% Satisfied
40%
50% Neutral
29%
60%
70%
Dissatisfied
80%
0.3%
0.4%
1%
1%
4%
2%
90%
100%
Very Dissatisfied
Page 17
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q9. Satisfaction with Fire and Emergency Medical Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
90% Overall quality of local fire protection
92% 89%
86% Overall quality of ambulance service
88% 74%
83% How quickly fire department responds to emergencies
86% 82%
81% Visibility of fire department personnel
82% 74%
77% Number of fire stations
84% 81%
68% Efforts to enhance fire prevention
68% 71% 0%
10%
20%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
Page 18
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q10. Fire and Emergency Medical Services Residents Think Are the Most Important Services for the City to Provide by percentage of respondents who selected the item as one of their top two choices
64%
How quickly fire department responds to emergencies
Overall quality of local fire protection
52%
Overall quality of ambulance service
43%
Efforts to enhance fire prevention
11%
Number of fire stations
10%
2%
Visibility of fire department personnel 0%
10%
20%
30% Most Important
40%
50%
60%
70%
2nd Most Important
Page 19
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q11. The Feeling of Safety Residents Have In Various Situations in the City by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
In your neighborhood during the day
Overall feeling of safety in Lee's Summit
38%
Traveling on City streets
39%
In other public areas in Lee's Summit
44%
10%
20% Very Safe
30%
40% Safe
50% Neutral
60% Unsafe
70%
80%
2%
0.3%
1%
1%
13%
1%
13%
41%
1%
13%
12%
45%
34%
11% 0%
8%
55%
38%
In City parks at night
6%
51%
43%
In your neighborhood at night
0.0%
55%
31%
In City parks during the day
3%1%
36%
61%
90%
0.0%
5%
0.2%
2%
100%
Very Unsafe
Page 20
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q11. The Feeling of Safety Residents Have In Various Situations in the City by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
96%
In your neighborhood during the day
96% 94%
93%
Overall feeling of safety in Lee's Summit
92% 88%
90%
Traveling on City streets
91% Not asked in 2004
87%
In other public areas in Lee's Summit
87% 80%
86%
In City parks during the day
86% 81%
83%
In your neighborhood at night
88% 84%
45%
In City parks at night
44% 42% 0%
10%
20%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
Page 21
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q12. Satisfaction with Streets, Sidewalks, and Infrastructure by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Maintenance & preservation of Downtown Lee's Summit
37%
Overall cleanliness of City streets & public areas
50%
17%
Snow removal on major City streets
60%
21%
Maintenance of City traffic signals/street signs
14%
Adequacy of shared use path/trail system
13%
Quality of sidewalks
9%
45%
10%
51%
Adequacy of bicycling accommodations
12%
Snow removal on streets in your neighborhood
13%
0%
20%
Very Satisfied
5%
2%
16%
4%
26%
16%
3%
42%
30%
14%
4%
37%
36% 15%
18% 10%
2%
6% 3%
22%
33%
8%
8%
31%
2%
4%
9%
28%
46%
2%1%
6%
16%
51%
8%
Adequacy of public transportation system
13%
59%
Quality of City streets (excluding MoDOT highways)
Adequacy of sidewalks
15%
53%
15%
Maintenance of stormwater drainage system
11%
22%
42% 30% Satisfied
40%
50% Neutral
10% 18% 23%
60%
70%
Dissatisfied
5%
80%
9% 90%
100%
Very Dissatisfied
Page 22
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q12. Satisfaction with Streets, Sidewalks, and Infrastructure by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
Maintenance & preservation of Downtown Lee's Summit
77%
Overall cleanliness of City streets & public areas
71%
Snow removal on major City streets
64%
Maintenance of City traffic signals/street signs
Not asked in 2004
Quality of sidewalks
Not asked in 2013 and 2004
Adequacy of sidewalks Adequacy of bicycling accommodations Snow removal on streets in your neighborhood *44% in 2008
Adequacy of public transportation system
59% 54% 52% 51%
Not asked in 2004
49% 47%
Not asked in 2004
46%
Not asked in 2004 26%
Not asked in 2004 0%
10%
74% 72%
60%
53%
Not asked in 2013 and 2004
81%
64% 66%
47%
Quality of City streets
87%
74% 72%
63%
Maintenance of stormwater drainage system Adequacy of shared use path/trail system
82%
73%
20%
54%
32%
30%
40% 2019
50% 2013
60%
70%
80%
90%
100%
2004
Page 23
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q13. Streets, Sidewalks, and Infrastructure Items Respondents Think are the Most Important for the City to Provide by percentage of respondents who selected the item as one of their top four choices
Quality of City streets
76%
Snow removal on major City streets
53%
Snow removal on streets in your neighborhood
43%
Maintenance of City traffic signals/street signs
39%
Overall cleanliness of City streets & public areas
37%
Maintenance & preservation of Downtown Lee's Summit
27%
Quality of sidewalks
26%
Maintenance of stormwater drainage system
24%
Adequacy of sidewalks
15%
Adequacy of public transportation system
11%
Adequacy of shared use path/trail system
7%
Adequacy of bicycling accommodations
7% 0%
10%
20%
Most Important
30%
40%
2nd Most Important
50%
60%
3rd Most Important
70%
80%
90%
4th Most Important
Page 24
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q14. Satisfaction with Code Enforcement by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Overall appearance of City
5%
15%
59%
21%
Enforcing maintenance of business property
10%
47%
34%
7%
Enforcing sign regulations
10%
45%
37%
5%
Enforcing cleanup of litter & debris
Enforcing maintenance of residential property
Enforcing mowing of grass & weeds on private property
0%
10%
20%
Very Satisfied
30% Satisfied
15%
32%
40%
9%
13%
34%
42%
8%
12%
30%
45%
9%
40%
50% Neutral
60%
70%
Dissatisfied
80%
90%
0.3%
2%
3%
3%
4%
4%
100%
Very Dissatisfied
Page 25
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q14. Satisfaction with Code Enforcement by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
80% Overall appearance of City
85% 76%
57% Enforcing maintenance of business property
60% 56%
56% Enforcing sign regulations
56% 54%
54% Enforcing cleanup of litter & debris
60% 54%
50% Enforcing maintenance of residential property
50% 46%
49% Enforcing mowing of grass & weeds on private property
50% 49% 0%
10%
20%
30% 2019
40%
50% 2013
60%
70%
80%
90%
2004
Page 26
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q15. Code Enforcement Services Residents Think Are Important for the City to Provide by percentage of respondents who selected the item as one of their top three choices
Enforcing cleanup of litter & debris
67%
Overall appearance of City
61%
Enforcing maintenance of residential property
48%
Enforcing mowing of grass & weeds on private property
41%
Enforcing maintenance of business property
37%
Enforcing sign regulations
15% 0%
10%
20%
Most Important
30%
40% 2nd Most Important
50%
60%
70%
80%
3rd Most Important
Page 27
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q16. How supportive would you be of the City of Lee's Summit moving toward a proactive code enforcement approach? by percentage of respondents
Don't Know 21% Not Supportive At All 2% Not Supportive 5% Neutral 20%
Very Supportive 21%
Supportive 31%
Page 28
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q17. Is your water provided by district 13 or Cass County district three? by percentage of respondents
Not Provided 19% Yes 38%
No 43%
Page 29
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q17a. Satisfaction with the Following Aspects of City Water Services by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Availability of account information
38%
Reliability of water pressure in your home
53%
41%
Overall quality of customer service
46%
37%
0%
10%
20%
Very Satisfied
7%
7%
46%
30% Satisfied
40%
50% Neutral
60%
70% Dissatisfied
80%
2%
5%
0.3%
1%
15%
2%
90%
100%
0.0%
Very Dissatisfied
Page 30
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q17a. Satisfaction with the Following Aspects of City Water Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
90% Availability of account information
83% Not asked in 2004
87% Reliability of water pressure in your home
89% 84%
83% Overall quality of customer service
82% Not asked in 2004
0%
10%
20%
30%
40% 2019
50% 2013
60%
70% 2004
80%
90%
100%
Page 31
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q18. Satisfaction with Parks and Recreation Services by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Number of City parks
46%
42%
Maintenance of City parks
56%
32%
Legacy Park Community Center Number of playgrounds
35%
Legacy Park youth sports fields
37%
Miles of walking/biking trails Gamber Community Center Harris Park Community Center
1%
1%
0.4%
3%
42%
19%
2%
1%
0.3%
17%
4%
21%
1%
1%
0.4%
23%
43%
32%
1%
17%
43%
34%
11%
0.4%
46% 46%
33%
2%
15%
43%
41%
10%
1%
0.1%
Lee's Summit Parks & Recreation Board
27%
Youth athletic programs
26%
46%
26%
2%1%
Hartman Park Sports Area
28%
42%
29%
1%
Other recreation programs, such as classes & summer camps Legacy Park Amphitheater Ease of registering for programs
45%
24%
Adult athletic programs
46%
22%
Summit Ice Youth sports practice areas Fees charged for activities 0%
10%
20%
Very Satisfied
30% Satisfied
40%
1% 1%
28%
3%1%
29%
2% 1%
4%
50% Neutral
60%
70%
Dissatisfied
0.2%
1%
1%
6% 4%
29%
42%
19%
4% 1%
29%
43%
24%
1%
30%
40%
29%
2%
30%
39%
30%
0.2%
26%
42%
27%
2%1%
28%
45%
24%
Summit Waves
23%
47%
80%
90%
100%
Very Dissatisfied
Page 32
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q18. Satisfaction with Parks and Recreation Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
88%
Number of City parks
86%
75%
87%
Maintenance of City parks Legacy Park Community Center
Miles of walking/biking trails Gamber Community Center Harris Park Community Center Lee's Summit Parks & Recreation Board
63%
79%
78%
Not asked in 2004
73%
Not asked in 2004
71%
Not asked in 2004
77%
75%
74%
72%
Not asked in 2004
72%
70% 70%
70%
69%
Not asked in 2004
69%
69% 68%
Summit Waves
Not asked in 2013 and 2004
Legacy Park Amphitheater
Not asked in 2013 and 2004
69% 69% 69%
Ease of registering for programs
67% 70%
68%
Adult athletic programs
Youth sports practice areas
78%
73%
Not asked in 2004
Other recreation programs, such as classes & summer camps
Summit Ice
84%
80%
68%
Youth athletic programs Hartman Park Sports Area
80%
70%
Number of playgrounds Legacy Park youth sports fields
85%
80%
66%
61%
68%
Not asked in 2013 and 2004
66%
65%
Not asked in 2004
61%
Fees charged for activities
60% 59%
0%
10%
20%
30% 2019
40%
50% 2013
60%
70%
80%
90%
100%
2004
Page 33
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q19. Parks and Recreation Services Residents Think Are the Most Important Services for the City to Provide by percentage of respondents who selected the item as one of their top four choices
Maintenance of City parks Miles of walking/biking trails Youth athletic programs Number of City parks Number of playgrounds Fees charged for activities Lee's Summit Parks & Recreation Board Legacy Park Community Center Other recreation programs, such as classes & summer camps Legacy Park youth sports fields Youth sports practice areas Gamber Community Center Adult athletic programs Ease of registering for programs Summit Waves Legacy Park Amphitheater Summit Ice Harris Park Community Center Hartman Park Sports Area
66% 33% 28% 24% 23% 19% 18% 17% 15% 12% 11% 9% 9% 9% 7% 5% 3% 2% 1% 0%
10% Most Important
20%
30%
2nd Most Important
40%
50%
3rd Most Important
60%
70%
4th Most Important
Page 34
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q20. Please CHECK ALL of the following sources of information you CURRENTLY USE to get information about the City of Lee's Summit. by percentage of respondents (multiple choices could be selected)
Lee's Summit Illustrated, Parks & Recreation program/activity guide
74%
City publications (e.g. brochures, water report, election info)
59%
Social media (Facebook, Twitter, Instagram)
49%
Broadcast news television
46%
City redesigned website (Cityofls.net)
37%
Newspaper
28%
Special message section on water bill & water bill inserts
22%
NextDoor
21%
Community Counts Newsletter
17%
E‐newsletters such as City Portal, Council Debrief & Friends of Parks
15%
Radio
14%
Digital billboards
14%
LSTV‐Government cable channel (channels 2, 7, 99, or 143)
13%
Public meetings
8%
Video on City's website
6%
YouTube
2%
Alexa Flash Briefing
4%
Other
5% 0%
10%
20%
30%
40%
50%
60%
70%
80%
Page 35
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q21. Respondents’ Most Preferred Method to Get Information About the City by percentage of respondents who selected the item as one of their top four choices
Lee's Summit Illustrated, Parks & Recreation program/activity guide
56%
City publications (e.g. brochures, water report, election info)
42%
Social media (Facebook, Twitter, Instagram)
41%
City redesigned website (Cityofls.net)
32%
Broadcast news television
29%
Newspaper
17%
NextDoor
13%
Special message section on water bill & water bill inserts
12%
E‐newsletters such as City Portal, Council Debrief & Friends of Parks
12%
Community Counts Newsletter
12%
LSTV‐Government cable channel (channels 2, 7, 99, or 143)
9%
Radio
9%
Digital billboards
8%
Public meetings
6%
Video on City's website
4%
Other
4% 3%
Alexa Flash Briefing YouTube
1% 0%
10% Most Preferred
20% 2nd Most Preferred
30%
40% 3rd Most Preferred
50%
60%
4th Most Preferred
Page 36
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. Satisfaction with City Communication by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Availability of information about City programs & services
16%
50%
Information provided on City's redesigned website (Cityofls.net)
12%
43%
City efforts to keep you informed about local issues
13%
40%
Programming on LSTV, City's government access cable channel
11%
Level of public involvement in local decision‐making
7%
0%
28%
41%
32%
30%
10%
20%
Very Satisfied
3%1%
33%
10% 4%
52%
3%2%
43%
30% Satisfied
5% 2%
40%
50% Neutral
60%
15%
70%
Dissatisfied
80%
90%
5%
100%
Very Dissatisfied
Page 37
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q22. Satisfaction with City Communication by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
66% Availability of information about City programs & services
71% 70%
55% Information provided on City's redesigned website (Cityofls.net)
62% Not asked in 2004
53% City efforts to keep you informed about local issues
61% 64%
43% Programming on LSTV, City's government access cable channel
54% Not asked in 2004
38% Level of public involvement in local decision‐making
43% 43% 0%
10%
20%
30% 2019
40% 2013
50%
60%
70%
80%
2004
Page 38
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q23. Approximately how often do you watch the City's government access cable channels (Channels 2, 7, 99 or 143)? by percentage of respondents
Not provided 2%
Every day 1%
At least once per week 7% At least once per month 11%
Once or twice a year 10% Not at all 69%
Page 39
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24. Have you had any contact with the City of Lee's Summit during the past year? by percentage of respondents
No 46%
Yes 54%
Page 40
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24a. Which City department did you contact most recently? by percentage of respondents (excluding “not provided”)
Parks & Recreation
18%
Water Utilities
10%
Police
10%
City Clerk
10%
Animal Control
8%
Codes Enforcement
8%
Administration
6%
Finance/Treasury
6%
Public Works Operations (Streets)
5%
Planning & Development
5%
Solid Waste & Environment
3%
Fire
3%
Municipal Court
2%
Airport
2%
Public Works‐Admin & Engineering
2%
Law
1%
Human Resources
1%
Information Technology (IT) Services
0.4% 0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Page 41
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24b. How easy was it to contact the person you needed to reach? by percentage of respondents
Very difficult 3% Difficult 5%
Don't know 4%
Very easy 46% Easy 43%
Page 42
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. Respondents’ Perception of the Quality of Customer Service Received from City Employees by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
They were courteous & polite
63%
29%
6%
They gave prompt, accurate, & complete answers to questions
57%
31%
8%
They did what they said they would do in a timely manner
58%
29%
8%
They helped resolve an issue to your satisfaction
53%
0%
10% Always
20%
30% Usually
31%
40%
50% Sometimes
60%
70% Seldom
8%
80%
3%
90%
3%
0.2%
2%2%
2%3%
6%
100%
Never
Page 43
2019 City of Lee's Summit Citizen Survey Final Findings Report
TRENDS (2019 vs. 2013 vs. 2004): Q24c. Respondents’ Perception of the Quality of Customer Service Received from City Employees by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale (excluding “don’t know”)
91% They were courteous & polite
92% 85%
88% They gave prompt, accurate, & complete answers to questions
87% 70%
87% They did what they said they would do in a timely manner
86% 72%
83% They helped resolve an issue to your satisfaction
82% 68% 0%
10%
20%
30% 2019
40%
50% 2013
60%
70%
80%
90%
100%
2004
Page 44
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24d. Customer Service Items Respondents Think are the Most Important Services for the City to Provide by percentage of respondents who selected the item as one of their top two choices
They gave prompt, accurate, & complete answers to questions
54%
They helped resolve an issue to your satisfaction
44%
They were courteous & polite
41%
They did what they said they would do in a timely manner
37%
0%
10%
20% Most Important
30%
40%
50%
60%
2nd Most Important
Page 45
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q25. Level of Opinion on the Rate of Type of Development for Various Types of Areas by percentage of respondents who rated the item as a 1 to 3 on a 3‐point scale (excluding “don’t know”)
Retail development
Industrial development
8%
Office development
8%
Single‐family residential development
21%
66%
13%
21%
71%
19%
74%
Multi‐family residential development
14%
72%
13%
0%
10%
20%
7%
50%
43%
30% Too Much
40%
50% About Right
60%
70%
80%
90%
100%
Not Enough
Page 46
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. Level of Support for Development Incentives by percentage of respondents who rated the item as a 1 to 5 on a 5‐point scale (excluding “don’t know”)
Retail development
16%
Office development
16%
40%
34%
Industrial development
13%
35%
Single‐family residential development
14%
32%
Multi‐family residential development
5%
0%
27%
16%
10%
35%
34%
20%
Very Supportive
30% Supportive
50% Neutral
60%
9%
6%
13%
27%
40%
7%
12%
32%
29%
10%
7%
10%
24%
70%
Not Supportive
80%
90%
100%
Not Supportive At All
Page 47
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q27. How supportive would you be of the City of Lee's Summit becoming more aggressive with attracting commercial development? by percentage of respondents
Not Supportive At All 5%
Don't Know 6%
Not Supportive 9%
Very Supportive 24%
Neutral 19% Supportive 37%
Page 48
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q28. How supportive would you be of the City of Lee's Summit dedicating an economic development fund for activities or programs targeting commercial development? by percentage of respondents
Don't Know 9% Not Supportive At All 8% Very Supportive 17% Not Supportive 13% Supportive 29% Neutral 25%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Demographics
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q29. What is your age? by percentage of respondents (excluding “not provided”)
18‐34 years 21%
65+ years 21%
55‐64 years 20%
35‐44 years 19% 45‐54 years 19%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q30. Including yourself, how many people regularly live in your household? by percentage of respondents (excluding “not provided”)
Six 2%
Five 7%
Seven or more 0.4%
One 16%
Four 16%
Three 18%
Two 41%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q31. Including yourself, how many people in your household are... by percentage of respondents
Ages 75+ 6%
Under age 5 Ages 5‐9 5% 5%
Ages 10‐14 5%
Ages 65‐74 11% Ages 15‐19 8% Ages 20‐24 5%
Ages 55‐64 18%
Ages 25‐34 8% Ages 45‐54 17%
Ages 35‐44 10%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q32. Which of the following best describes your current employment status? by percentage of respondents (excluding “not provided”)
Not currently employed Student Employed in the outside the home 1% 4% home/have a home‐ based business 7%
Employed outside the home 63%
Retired 26%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q32a. Where do you work? by percentage of respondents
Lee's Summit
32%
Kansas City, MO
26%
Johnson County, KS
14%
Elsewhere in Jackson County, MO
7%
Elsewhere in MO
6%
Independence, MO
5%
Elsewhere in KS
3%
Clay/Platte County, MO
1%
Not provided
5% 0%
5%
10%
15%
20%
25%
30%
35%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q33. Do you own or rent your current residence? by percentage of respondents (excluding “not provided”)
Rent 15%
Own 85%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q34. Approximately how many years have you lived in the City of Lee's Summit? by percentage of respondents (excluding “not provided”)
31+ years 19%
0‐5 years 20%
6‐10 years 10% 21‐30 years 24% 11‐15 years 13% 16‐20 years 14%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q35. What is your total annual household income? by percentage of respondents
Not provided Under $40K 9% 9%
$40K to $79,999 22% $120K+ 34%
$80K to $119,999 27%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q36. Approximately how much have you or other members of your household spent on internet purchases during the past week? by percentage of respondents
40% 37% 35% 30% 25% 20% 14%
15%
15% 12%
11% 10% 6% 5%
3%
2%
2%
0% Less than $20
$21‐$50
$51‐$100
$101‐$200
$201‐$300
$301‐$400
$401‐$500
$501+
Not provided
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 2 Benchmarking Analysis
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2019 City of Lee's Summit Citizen Survey Final Findings Report
City of Lee’s Summit, Missouri Overview ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 300 cities in 49 states. Most participating cities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the fall of 2017 to a random sample of more than 4,000 residents across the United States and (2) a survey administered by ETC Institute in the summer of 2018 to over 350 residents living in Kansas and Missouri. Some of the Kansas and Missouri communities represented in this report include:
Atchison, KS Blue Springs, MO Coffeyville, KS Columbia, MO Edgerton, KS Gardner, KS Gladstone, MO Grain Valley, MO Harrisonville, MO Independence, MO Johnson County, KS Kansas City, MO Lawrence, KS Lenexa, KS Merriam, KS Mission, KS
North Kansas City, MO Olathe, KS Overland Park, KS Platte City, MO Prairie Village, KS Raymore, MO Riverside, MO Roeland Park, KS Rolla, MO Shawnee, KS Spring Hill, KS Springfield, MO St. Joseph, MO Topeka, KS Warrensburg, MO Wyandotte County, KS
National Benchmarks. The first set of charts on the following pages show how the overall results for Lee’s Summit compare to the national average based on the results of an annual survey that was administered by ETC Institute to a random sample of more than 2,000 U.S. residents. This set of charts also includes the average of eight selected KC metro communities, including: Blue Springs, Independence, Johnson County, Kansas City, Lenexa, Olathe, Overland Park, and Shawnee. Lastly, this set of charts includes the KC metro average taken from the 32 communities listed above. The yellow bar represents the City of Lee’s Summit, the gray bar represents the Selected KC Metro communities (selected communities mentioned above), the orange bar represents the KC Metro, and the blue bar represents the national average.
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Benchmarking Analysis
Benchmarking Analysis
2019 City of Lee's Summit Citizen Survey Final Findings Report
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Benchmarking Analysis
Kansas City Metropolitan Benchmarks. The second set of charts show the highest, lowest, and average (mean) levels of satisfaction in the 32 communities listed above. The mean rating is shown as a vertical line, which indicates the average level of satisfaction for the metropolitan Kansas City area. The actual ratings for Lee’s Summit are listed to the right of each chart. The dot on each bar shows how the results for Lee’s Summit compare to the other communities in the Kansas City area where the DirectionFinder® survey has been administered.
2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Benchmarking Comparisons Lee’s Summit vs. KC Metro vs. Selected KC Metro vs. United States …helping organizations make better decisions since 1982
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2019 City of Lee's Summit Citizen Survey Final Findings Report
National Benchmarks
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q1. Satisfaction with Perceptions of the Community by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
90% 80%
Overall quality of life in Lee's Summit
75% 75%
78% 74%
Overall quality of services provided by City
71% 50%
63% 60%
Overall value you receive for your City tax & fees
54% 38%
62% 64%
How well City is managing growth
51% 47% 0%
10%
20%
Lee's Summit, MO
30%
40%
50%
Selected KC Metro
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q2. Satisfaction with City Leadership by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
57% 59% Overall effectiveness of City manager & staff 55% 39%
55% 55% Overall leadership quality of City elected officials 54% 39%
0%
10% Lee's Summit, MO
20%
30% Selected KC Metro
40%
50% KC Metro
60%
70%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q5. Satisfaction with the Quality of City Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale 90%
Overall quality of fire & emergency medical services 76%
Overall quality of parks & recreation programs & facilities
80%
73%
63%
81% 78%
Overall quality of police services 70%
69% 66% 66%
Overall quality of sanitary sewer services
89% 86%
78%
62% 64% 64%
Overall quality of water services
93%
86%
77%
70%
68% 71%
Overall quality of customer service received from employees 45%
65%
61% 60%
Overall quality of communication 48%
62%
63% 62%
Overall quality of City's stormwater runoff/stormwater management system 56%
58%
Overall quality of public safety education programs 55%
74%
60%
58%
59% 58%
Overall flow of traffic & congestion management 52%
50%
Overall enforcement of private property/building maintenance ordinances
50% 54%
0%
10%
20%
Lee's Summit, MO
30%
40%
50%
Selected KC Metro
59%
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q7. Satisfaction with Police Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
83% 71% 72%
Police Department response to emergencies 64%
75% 61%
Visibility of police in neighborhoods
68% 59% 74% 63% 63% 60%
Visibility of police in business districts
73% 60% 63%
Efforts to prevent crime 54%
69% 60% 60% 58%
Quality of animal control
0%
10%
20%
Lee's Summit, MO
30%
40% Selected KC Metro
50%
60% KC Metro
70%
80%
90%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q9. Satisfaction with Fire and Emergency Medical Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
90% 81%
Overall quality of local fire protection
87% 83%
86% 80%
Overall quality of ambulance service
84% 81%
83% 85%
How quickly fire department responds to emergencies
83% 82% 0%
10%
20%
Lee's Summit, MO
30%
40%
50%
Selected KC Metro
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q12. Satisfaction with Streets, Sidewalks, and Infrastructure by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
Maintenance & preservation of Downtown Lee's Summit
51%
87%
55% 62%
77%
Overall cleanliness of City streets & public areas
79%
71%
62%
74%
77% 77%
Snow removal on major City streets 59% 64%
Maintenance of City traffic signals/street signs
74% 72% 70%
59%
59% 59%
Quality of City streets 48% 49%
Quality of sidewalks
46%
46%
Snow removal on streets in your neighborhood 48%
26%
Adequacy of public transportation system 0%
10%
20%
Lee's Summit, MO
30%
40% 40%
40%
54% 53%
64% 60%
44%
50%
Selected KC Metro
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q14. Satisfaction with Code Enforcement by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
Overall appearance of City
55%
74%
80%
63%
57% 55%
Enforcing maintenance of business property
51% 51%
56% 58% 55% 53%
Enforcing sign regulations
44% 46% 43%
Enforcing cleanup of litter & debris
54%
50% 46% 44% 42%
Enforcing maintenance of residential property
Enforcing mowing of grass & weeds on private property 39% 0%
10%
20%
Lee's Summit, MO
30%
40% Selected KC Metro
49% 47% 47% 50%
60% KC Metro
70%
80%
90%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q18. Satisfaction with Parks and Recreation Services by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
Number of City parks
79%
71%
66%
79% 77%
Maintenance of City parks 70% Miles of walking/biking trails
72%
58% 55% 61%
Youth athletic programs
69% Ease of registering for programs
60% 63%
Adult athletic programs
10%
20% Lee's Summit, MO
30%
40%
50%
Selected KC Metro
75%
68% 68%
52% 54% 0%
87%
78%
69%
62% 64%
88%
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. Satisfaction with City Communication by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
66% 66%
Availability of information about City programs & services
58% 45%
55% 60%
Information provided on City's redesigned website (Cityofls.net)
54% 60%
53% 61%
City efforts to keep you informed about local issues
56% 45%
43% 39% 38%
Programming on LSTV, City's government access cable channel
49%
38% 37% 39%
Level of public involvement in local decision‐making 32% 0%
10%
20%
Lee's Summit, MO
30% Selected KC Metro
40%
50% KC Metro
60%
70%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. Respondents’ Perception of the Quality of Customer Service Received from City Employees by percentage of respondents who rated the item as a 4 to 5 on a 5‐point scale
91% 86% 84%
They were courteous & polite 69%
88% 75% 74%
They gave prompt, accurate, & complete answers to questions 58%
87% 73% 71%
They did what they said they would do in a timely manner 60%
83% 69% 69%
They helped resolve an issue to your satisfaction 51% 0%
10%
20%
Lee's Summit, MO
30%
40%
50%
Selected KC Metro
60%
70% KC Metro
80%
90%
100%
United States
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Kansas City Metropolitan Benchmarks
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Perceptions that Kansas City Area Residents Have of the City in Which They Live in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO
How well City is managing growth
Overall quality of services provided by City
Overall quality of life in Lee's Summit
0%
62%
76%
18%
Overall value you receive for your City tax & fees
Source: ETC Institute (2019)
23%
63%
82%
36%
91%
29% 20%
96% 40%
60%
78%
90%
80% 100%
LOW---------MEAN--------HIGH Page 76
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with City Leadership in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO
Overall leadership quality of City elected officials
32%
37%
Overall effectiveness of City manager & staff
0% Source: ETC Institute (2019)
20%
40%
60%
73%
55%
72%
57%
80%
100%
LOW---------MEAN--------HIGH Page 77
2019 City of Lee's Summit Citizen Survey Final Findings Report
Overall Satisfaction With City Services Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO Overall enforcement of private property/building maintenance ordinances
29%
Overall flow of traffic & congestion management
33% 47%
Overall quality of City's stormwater runoff/stormwater management system
32%
Overall quality of communication
80%
58%
81%
62%
82%
65%
34%
Overall quality of customer service received from employees
46%
Overall quality of sanitary sewer services
46%
90%
Overall quality of parks & recreation programs & facilities
48%
Overall quality of fire & emergency medical services
61% 20%
40%
78%
78%
39%
60%
80%
70% 77%
86%
49%
Overall quality of water services Overall quality of police services
58%
82%
Overall quality of public safety education program
0%
50%
70%
95%
86%
95%
89%
95%
90%
100%
LOW---------MEAN--------HIGH Source: ETC Institute (2019) Page 78
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Police Services Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO 36%
Quality of animal control
Efforts to prevent crime
21%
84%
35%
Visibility of police in neighborhoods
43%
Police Department response to emergencies
0% Source: ETC Institute (2019)
87%
42%
Visibility of police in business districts
20%
69%
72%
40%
60%
80%
73%
74%
90%
75%
89%
83%
100%
LOW---------MEAN--------HIGH Page 79
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Fire and Emergency Medical Services Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO How quickly fire department responds to emergencies
77%
66%
Overall quality of ambulance service
78%
Overall quality of local fire protection
0% Source: ETC Institute (2019)
20%
40%
60%
80%
92%
83%
92%
86%
96%
90%
100%
LOW---------MEAN--------HIGH Page 80
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Streets, Sidewalks, and Infrastructure by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO 26%
Adequacy of public transportation system
52%
22%
Snow removal on streets in your neighborhood Quality of sidewalks Quality of City streets
87%
17%
90% 59%
21% 51%
91% 74%
47%
Snow removal on major City streets Overall cleanliness of City streets & public areas
30%
Maintenance & preservation of Downtown Lee's Summit
29%
0%
20%
46% 54%
79%
Maintenance of City traffic signals/street signs
Source: ETC Institute (2019)
26%
96%74% 93% 77% 87%
40%
60%
80%
87%
100%
LOW---------MEAN--------HIGH Page 81
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Code Enforcement by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO Enforcing mowing of grass & weeds on private property
24% 18%
Enforcing maintenance of residential property
Enforcing cleanup of litter & debris
0% Source: ETC Institute (2019)
54%
66% 31%
56%
68%
14%
Overall appearance of City
50%
61%
14%
Enforcing sign regulations
Enforcing maintenance of business property
49%
64%
57%
73%
20% 20%
89% 40%
60%
80%
80%
100%
LOW---------MEAN--------HIGH Page 82
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Parks and Recreation Services Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO
Youth athletic programs
19%
Miles of walking/biking trails
19%
89% 40%
Number of City parks
40%
Source: ETC Institute (2019)
20%
72%
72%
Maintenance of City parks
0%
69%
79%
24%
Ease of registering for programs
68%
69%
18%
Adult athletic programs
40%
95% 90% 60%
80%
78% 87% 88%
100%
LOW---------MEAN--------HIGH Page 83
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Various Aspects of City Communication Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO Level of public involvement in local decision-making
13%
Programming on LSTV, City's government access cable channel
City efforts to keep you informed about local issues
68%
31%
Availability of information about City programs & services
0% Source: ETC Institute (2019)
77%
36%
70%
32% 20%
43%
54%
33%
Information provided on City's redesigned website (Cityofls.net)
38%
53%
55% 66%
81% 40%
60%
80%
100%
LOW---------MEAN--------HIGH Page 84
2019 City of Lee's Summit Citizen Survey Final Findings Report
Satisfaction with Various Aspects of Customer Service Provided by Cities in the Kansas City Area in 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale
Lee's Summit, MO They helped resolve an issue to your satisfaction
51%
They did what they said they would do in a timely manner
50%
They gave prompt, accurate, & complete answers to questions
62%
0% Source: ETC Institute (2019)
20%
40%
60%
87%
87%
88%
88%
94% 91%
71%
They were courteous & polite
83%
83%
80%
100%
LOW---------MEAN--------HIGH Page 85
2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 3 Importance‐Satisfaction Analysis
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2019 City of Lee's Summit Citizen Survey Final Findings Report
City of Lee’s Summit, Missouri Overview Today, City officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision‐making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of city and county services they thought should receive the most emphasis over the next two years. Fifty‐seven percent (57%) of respondents selected overall maintenance of streets, municipal buildings, and facilities as one of the most important services for the city to provide. With regard to satisfaction, 57% of respondents surveyed rated the City’s overall performance regarding the overall maintenance of streets, municipal buildings, and facilities as a “4” or “5” on a 5‐ point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐S rating for the overall maintenance of streets, municipal buildings and facilities was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 57% was multiplied by 43% (1‐0.57). This calculation yielded an I‐S rating of 0.2452 which ranked first out of 15 major service categories. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service.
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Importance‐Satisfaction Analysis
Importance‐Satisfaction Analysis
2019 City of Lee's Summit Citizen Survey Final Findings Report
If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the three most important areas for the City to emphasize over the next two years.
Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis.
Definitely Increase Emphasis (IS>=0.20) Increase Current Emphasis (0.10<=IS<0.20) Maintain Current Emphasis (IS<0.10)
The results for the City of Lee’s Summit are provided on the following pages.
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Importance‐Satisfaction Analysis
The lowest rating is 0.00 and could be achieved under either of the following two situations:
2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Quality of City Services Category of Service Very High Priority (IS >.20) Overall maintenance of streets, municipal buildings & facilities High Priority (IS .10-.20) Overall flow of traffic & congestion management Overall quality of police services Medium Priority (IS <.10) Overall quality of fire & emergency medical services Overall quality of water services Overall quality of new commercial development Overall enforcement of private property/building maintenance ordinances Overall quality of communication Overall quality of City's stormwater runoff/stormwater management system Overall quality of parks & recreation programs & facilities Overall quality of sanitary sewer (wastewater) services Overall quality of public safety education programs Overall quality of programs designed to connect citizens with City Overall quality of customer service received from employees Overall quality of municipal court
ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
57%
3
57%
11
0.2452
1
26% 80%
4 1
58% 86%
10 3
0.1092 0.1089
2 3
74% 30% 15%
2 5 7
90% 78% 56%
1 4 12
0.0732 0.0645 0.0642
4 5 6
I-S Rating Rank
10%
8
50%
13
0.0486
7
9%
12
65%
6
0.0334
8
8%
11
62%
8
0.0318
9
29% 12% 5%
6 9 10
89% 77% 58%
2 14 9
0.0310 0.0284 0.0217
10 11 12
4%
13
63%
7
0.0164
13
5%
14
70%
5
0.0139
14
3%
15
53%
15
0.0133
15
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first, second, third, and fourth most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
Š 2019 DirectionFinder by ETC Institute
Page 89
2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Police Services Most Important %
Most Important Rank
High Priority (IS .10-.20) Efforts to prevent crime Visibility of police in neighborhoods Police Department response to emergencies
74% 70% 69%
1 2 3
73% 75% 83%
Medium Priority (IS <.10) Visibility of police in business districts Overall professionalism of police employees Quality of animal control
30% 34% 7%
5 4 6
74% 84% 69%
Category of Service
ImportanceSatisfaction Rating
I-S Rating Rank
5 3 2
0.1998 0.1740 0.1206
1 2 3
4 1 6
0.0768 0.0538 0.0213
4 5 6
Satisfaction Satisfaction % Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
Š 2019 DirectionFinder by ETC Institute
Page 90
2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Fire and Emergency Medical Services ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
High Priority (IS .10-.20) How quickly fire department responds to emergencies
64%
1
83%
3
0.1096
1
Medium Priority (IS <.10) Overall quality of ambulance service Overall quality of local fire protection Efforts to enhance fire prevention Number of fire stations Visibility of fire department personnel
43% 52% 11% 10% 2%
3 2 4 5 6
86% 90% 68% 77% 81%
2 1 6 5 4
0.0628 0.0544 0.0341 0.0223 0.0033
2 3 4 5 6
Category of Service
I-S Rating Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first and second most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
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2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Streets, Sidewalks, and Infrastructure ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
Very High Priority (IS >.20) Quality of City streets Snow removal on streets in your neighborhood
76% 43%
1 3
59% 46%
7 11
0.3162 0.2317
1 2
High Priority (IS .10-.20) Snow removal on major City streets Quality of sidewalks Maintenance of City traffic signals/street signs
53% 26% 39%
2 7 4
74% 54% 74%
3 8 4
0.1357 0.1172 0.1017
3 4 5
Medium Priority (IS <.10) Maintenance of stormwater drainage system Overall cleanliness of City streets & public areas Adequacy of public transportation system Adequacy of sidewalks Maintenance & preservation of Downtown Lee's Summit Adequacy of bicycling accommodations Adequacy of shared use path/trail system
24% 37% 11% 15% 27% 7% 7%
8 5 10 9 6 12 11
64% 77% 26% 52% 87% 49% 60%
5 2 12 9 1 10 6
0.0871 0.0827 0.0819 0.0696 0.0359 0.0336 0.0300
6 7 8 9 10 11 12
Category of Service
I-S Rating Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first, second, third, and fourth most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
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2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Code Enforcement ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
Very High Priority (IS >.20) Enforcing cleanup of litter & debris Enforcing maintenance of residential property Enforcing mowing of grass & weeds on private property
67% 48% 41%
1 3 4
54% 50% 49%
4 5 6
0.3084 0.2424 0.2086
1 2 3
High Priority (IS .10-.20) Enforcing maintenance of business property Overall appearance of City
37% 61%
5 2
57% 80%
2 1
0.1595 0.1200
4 5
Medium Priority (IS <.10) Enforcing sign regulations
15%
6
56%
3
0.0644
6
Category of Service
I-S Rating Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
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2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Parks and Recreation Services Category of Service Medium Priority (IS <.10) Maintenance of City parks Youth athletic programs Fees charged for activities Miles of walking/biking trails Other recreation programs, such as classes & summer camps Lee's Summit Parks & Recreation Board Number of playgrounds Youth sports practice areas Number of City parks Legacy Park Community Center Adult athletic programs Ease of registering for programs Legacy Park youth sports fields Summit Waves Gamber Community Center Legacy Park Amphitheater Summit Ice Harris Park Community Center Hartman Park Sports Area
ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
66% 28% 19% 33%
1 3 6 2
87% 72% 61% 78%
2 10 19 6
0.0837 0.0776 0.0753 0.0711
1 2 3 4
15%
9
69%
12
0.0470
5
18% 23% 11% 24% 17% 9% 9% 12% 7% 9% 5% 3% 2% 1%
7 5 11 4 8 13 14 10 15 12 16 17 18 19
74% 80% 66% 88% 84% 68% 69% 79% 69% 77% 69% 68% 75% 70%
9 4 18 1 3 16 14 5 13 7 15 17 8 11
0.0457 0.0449 0.0380 0.0290 0.0282 0.0270 0.0265 0.0255 0.0208 0.0197 0.0156 0.0089 0.0052 0.0033
6 7 8 9 10 11 12 13 14 15 16 17 18 19
I-S Rating Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first, second, third, and fourth most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
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2019 Importance-Satisfaction Rating City of Lee's Summit, Missouri
Customer Service Category of Service Medium Priority (IS <.10) They helped resolve an issue to your satisfaction They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner They were courteous & polite
ImportanceSatisfaction Satisfaction Satisfaction Rating % Rank
Most Important %
Most Important Rank
44%
4
83%
4
0.0732
1
54%
2
88%
2
0.0640
2
37% 41%
3 1
87% 91%
3 1
0.0470 0.0360
3 4
I-S Rating Rank
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:
The "Most Important" percentage represents the sum of the first and second most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.
Satisfaction %:
The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.
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The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. ETC Institute developed an Importance‐Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal). The I‐S (Importance‐Satisfaction) matrix should be interpreted as follows.
Continued Emphasis (above average importance and above average satisfaction). This area shows where the City is meeting customer expectations. Items in this area have a significant impact on the customer’s overall level of satisfaction. The City should maintain (or slightly increase) emphasis on items in this area.
Exceeding Expectations (below average importance and above average satisfaction). This area shows where the City is performing significantly better than customers expect the City to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with City services. The City should maintain (or slightly decrease) emphasis on items in this area.
Opportunities for Improvement (above average importance and below average satisfaction). This area shows where the City is not performing as well as residents expect the City to perform. This area has a significant impact on customer satisfaction, and the City should DEFINITELY increase emphasis on items in this area.
Less Important (below average importance and below average satisfaction). This area shows where the City is not performing well relative to the City’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with City services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area.
Matrices showing the results for the City of Lee’s Summit are provided on the following pages.
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Importance‐Satisfaction Analysis
Importance‐Satisfaction Matrix Analysis
2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrices …helping organizations make better decisions since 1982
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐ Quality of City Services‐ Exceeded Expectations
mean importance
lower importance/higher satisfaction
Overall quality of customer service received from employees
Overall quality of fire & emergency medical services Overall quality of police services
Overall quality of communication
Overall quality of programs designed to connect citizens with City
Overall quality of City's stormwater runoff/stormwater management system
Overall quality of municipal court Overall quality of public safety education programs
Overall quality of water services
higher importance/higher satisfaction
Overall flow of traffic & congestion management
Overall quality of new commercial development
Overall maintenance of streets, municipal buildings & facilities
mean satisfaction
Satisfaction Rating
Overall quality of sanitary sewer (wastewater) services
Overall quality of parks & recreation programs & facilities
Continued Emphasis
Overall enforcement of private property/building maintenance ordinances
Less Importance lower importance/ lower satisfaction
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Police Services‐ Exceeded Expectations
mean importance
lower importance/higher satisfaction
Continued Emphasis higher importance/higher satisfaction
Police Department response to emergencies
Visibility of police in business districts
Visibility of police in neighborhoods
mean satisfaction
Satisfaction Rating
Overall professionalism of police employees
Efforts to prevent crime
Quality of animal control
Less Importance lower importance/ lower satisfaction
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Fire and Emergency Medical Services‐ Exceeded Expectations
mean importance
lower importance/higher satisfaction
Continued Emphasis higher importance/higher satisfaction
Overall quality of ambulance service How quickly fire department responds to emergencies
Visibility of fire department personnel
mean satisfaction
Satisfaction Rating
Overall quality of local fire protection
Number of fire stations
Less Importance lower importance/ lower satisfaction
Efforts to enhance fire prevention
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Streets, Sidewalks, and Infrastructure‐ Exceeded Expectations
Continued Emphasis
mean importance
lower importance/higher satisfaction Maintenance & preservation of Downtown Lee's Summit Maintenance of City traffic signals/street signs
Snow removal on major City streets
Maintenance of stormwater drainage system Quality of City streets
Adequacy of shared use path/trail system Adequacy of sidewalks Quality of sidewalks Adequacy of bicycling accommodations
mean satisfaction
Satisfaction Rating
Overall cleanliness of City streets & public areas
higher importance/higher satisfaction
Snow removal on streets in your neighborhood
Adequacy of public transportation system
Less Importance lower importance/ lower satisfaction
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Code Enforcement‐ Exceeded Expectations
Continued Emphasis
mean importance
lower importance/higher satisfaction
mean satisfaction
Satisfaction Rating
Overall appearance of City
higher importance/higher satisfaction
Enforcing sign regulations
Enforcing maintenance of business property
Enforcing mowing of grass & weeds on private property
Less Importance lower importance/ lower satisfaction
Enforcing cleanup of litter & debris Enforcing maintenance of residential property
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Parks and Recreation Services‐ Exceeded Expectations
mean importance
lower importance/higher satisfaction
higher importance/higher satisfaction Number of City parks
Maintenance of City parks
Legacy Park Community Center Legacy Park youth sports fields Gamber Community Center Harris Park Community Center Ease of Hartman Park Sports Summit Waves registering Area for programs
mean satisfaction
Satisfaction Rating
Continued Emphasis
Number of playgrounds Miles of walking/biking trails Lee's Summit Parks & Recreation Board Youth athletic programs
Legacy Park Amphitheater Summit Ice Adult athletic programs Youth sports practice areas
Less Importance lower importance/ lower satisfaction
Other recreation programs, such as classes & summer camps
Fees charged for activities
Opportunities for Improvement Importance Rating
higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Customer Service‐ Exceeded Expectations
Continued Emphasis higher importance/higher satisfaction
They were courteous & polite
They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner
Less Importance lower importance/ lower satisfaction
They helped resolve an issue to your satisfaction
Importance Rating
mean satisfaction
Satisfaction Rating
lower importance/higher satisfaction
mean importance
Opportunities for Improvement higher importance/lower satisfaction
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 4 GIS Maps
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Location of Survey Respondents
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Q1. 01 Satisfaction with the: Overall image of City government
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q1. 02 Satisfaction with: How well the City is managing growth
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q1. 03 Satisfaction with the: Overall quality of life in Lee’s Summit
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q1. 04 Satisfaction with the: Overall quality of services provided by the City
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q1. 05 Satisfaction with the: Overall value you receive for City tax dollars and fees
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q2. 01 Satisfaction with the: Overall leadership quality of City elected officials
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q2. 02 Satisfaction with the: Overall effectiveness of boards and commissions
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q2. 03 Satisfaction with the: Overall effectiveness of the City manager and staff
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q3. 01 Satisfaction with the: Rate of growth in Lee’s Summit
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q3. 02 Satisfaction with the: Quality of business growth
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q3. 03 Satisfaction with the: Quality of residential growth
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q4. 01 Likelihood to Recommend: Living in Lee’s Summit
Likelihood Mean rating on a 5-point scale
1.0-1.8 Not Likely At All 1.8-2.6 Not Likely 2.6-3.4 Neutral 3.4-4.2 Likely 4.2-5.0 Very Likely No Response
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Q4. 02 Likelihood to Recommend: Conducting business in Lee’s Summit
Likelihood Mean rating on a 5-point scale
1.0-1.8 Not Likely At All 1.8-2.6 Not Likely 2.6-3.4 Neutral 3.4-4.2 Likely 4.2-5.0 Very Likely No Response
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Q4. 03 Likelihood to Recommend: Visiting Lee’s Summit
Likelihood Mean rating on a 5-point scale
1.0-1.8 Not Likely At All 1.8-2.6 Not Likely 2.6-3.4 Neutral 3.4-4.2 Likely 4.2-5.0 Very Likely No Response
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Q5. 01 Satisfaction with the: Overall quality of police services
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 02 Satisfaction with the: Overall quality of fire and emergency medical services (ambulance)
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 03 Satisfaction with the: Overall quality of parks and recreation programs and facilities
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 04 Satisfaction with the: Overall maintenance of streets, municipal buildings, and facilities
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 05 Satisfaction with the: Overall enforcement of private property/building maintenance ordinances
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 06 Satisfaction with the: Overall quality of public safety education programs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 07 Satisfaction with the: Overall quality of customer service received from employees
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 08 Satisfaction with the: Overall quality of communication
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 09 Satisfaction with the: Overall quality of programs designed to connect citizens with the City
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 10 Satisfaction with the: Overall quality of new commercial development
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 11 Satisfaction with the: Overall quality of the Cityâ&#x20AC;&#x2122;s stormwater runoff/stormwater management system
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 12 Satisfaction with the: Overall flow of traffic and congestion management
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 13 Satisfaction with the: Overall quality of water services
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 14 Satisfaction with the: Overall quality of sanitary sewer (wastewater) services
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q5. 15 Satisfaction with the: Overall quality of municipal court
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 01 Satisfaction with: The visibility of police in neighborhoods
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 02 Satisfaction with: The visibility of police in business districts
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 03 Satisfaction with the: Efforts to prevent crime
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 04 Satisfaction with the: Overall professionalism of police employees
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 05 Satisfaction with the: Police Department response to emergencies
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q7. 06 Satisfaction with the: Quality of Animal Control
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 01 Satisfaction with the: Overall quality of local fire protection
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 02 Satisfaction with the: Overall quality of ambulance service
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 03 Satisfaction with the: Visibility of fire department personnel
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 04 Satisfaction with the: Efforts to enhance fire prevention
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 05 Satisfaction with: The number of fire stations
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q9. 06 Satisfaction with: How quickly the fire department responds to emergencies
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q11. 01 Feeling of Safety: In your neighborhood during the day
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 02 Feeling of Safety: In your neighborhood at night
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 03 Feeling of Safety: In City parks during the day
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 04 Feeling of Safety: In City parks at night
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 05 Feeling of Safety: Traveling on City streets
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 06 Feeling of Safety: In other public areas in Lee’s Summit
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q11. 07 Feeling of Safety: Overall feeling of safety in Lee’s Summit
Feeling of Safety Mean rating on a 5-point scale
1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response
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Q12. 01 Satisfaction with the: Quality of City streets
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 02 Satisfaction with the: Quality of sidewalks
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 03 Satisfaction with the: Maintenance of City traffic signals/street signs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 04 Satisfaction with the: Adequacy of public transportation system
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 05 Satisfaction with the: Adequacy of sidewalks
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 06 Satisfaction with the: Adequacy of shared use path/trail system
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 07 Satisfaction with the: Adequacy of bicycling accommodations
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 08 Satisfaction with the: Maintenance and preservation of downtown Leeâ&#x20AC;&#x2122;s Summit
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 09 Satisfaction with the: Snow removal on major City streets
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 10 Satisfaction with the: Snow removal on streets in your neighborhood
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 11 Satisfaction with the: Overall cleanliness of City streets and public areas
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q12. 12 Satisfaction with the: Maintenance of stormwater drainage system
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 01 Satisfaction with the: Enforcing the cleanup of litter and debris
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 02 Satisfaction with the: Enforcing the mowing of grass and weeds on private property
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 03 Satisfaction with the: Enforcing the maintenance of residential property
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 04 Satisfaction with the: Enforcing the maintenance of business property
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 05 Satisfaction with the: Enforcing sign regulations
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q14. 06 Satisfaction with the: Overall appearance of the City
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q17a. 01 Satisfaction with the: Reliability of water pressure in your home
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q17a. 02 Satisfaction with: The availability of account information
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q17a. 03 Satisfaction with the: Overall quality of customer service
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 01 Satisfaction with the: Lee’s Summit Parks and Recreation Board
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 02 Satisfaction with the: Maintenance of City parks
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 03 Satisfaction with the: Number of City parks
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 04 Satisfaction with the: Number of playgrounds
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 05 Satisfaction with the: Miles of walking/biking trails
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 06 Satisfaction with the: Legacy Park Community Center
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 07 Satisfaction with the: Harris Park Community Center
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 08 Satisfaction with the: Gamber Community Center
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 09 Satisfaction with the: Hartman Park Sports Area
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 10 Satisfaction with the: Legacy Park youth sports fields
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 11 Satisfaction with the: Youth sports practice areas
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 12 Satisfaction with the: Youth athletic programs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 13 Satisfaction with the: Adult athletic programs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 14 Satisfaction with the: Other recreation programs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 15 Satisfaction with the: Ease of registering for programs
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 16 Satisfaction with the: Fees charged for activities
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 17 Satisfaction with the: Legacy Park Amphitheater
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 18 Satisfaction with: Summit Ice
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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Q18. 19 Satisfaction with: Summit Waves
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. 01 Satisfaction with: The availability of information about City programs and services
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. 02 Satisfaction with: City efforts to keep you informed about local issues
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 196
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. 03 Satisfaction with: The level of public involvement in local decision-making
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. 04 Satisfaction with the: Information provided on the Cityâ&#x20AC;&#x2122;s redesigned website (Cityofls.net)
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 198
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. 05 Satisfaction with the: Programming on LSTV, the City’s government access cable channel
Citizen Satisfaction Mean rating on a 5-point scale
1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response
ETC INSTITUTE 2019 City of Lee’s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 199
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. 01 Frequency of City Employees: They were courteous and polite
Frequency Mean rating on a 5-point scale
1.0-1.8 Never 1.8-2.6 Seldom 2.6-3.4 Sometimes 3.4-4.2 Usually 4.2-5.0 Always No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 200
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. 02 Frequency of Employees: They gave prompt, accurate, and complete answers to questions
Frequency Mean rating on a 5-point scale
1.0-1.8 Never 1.8-2.6 Seldom 2.6-3.4 Sometimes 3.4-4.2 Usually 4.2-5.0 Always No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 201
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. 03 Frequency of Employees: They did what they said they would do in a timely manner
Frequency Mean rating on a 5-point scale
1.0-1.8 Never 1.8-2.6 Seldom 2.6-3.4 Sometimes 3.4-4.2 Usually 4.2-5.0 Always No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 202
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. 04 Frequency of Employees: They helped resolve an issue to your satisfaction
Frequency Mean rating on a 5-point scale
1.0-1.8 Never 1.8-2.6 Seldom 2.6-3.4 Sometimes 3.4-4.2 Usually 4.2-5.0 Always No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 203
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. 01 Level of Support for: Office development
Level of Support Mean rating on a 5-point scale
1.0-1.8 Not Supportive At All 1.8-2.6 Not Supportive 2.6-3.4 Neutral 3.4-4.2 Supportive 4.2-5.0 Very Supportive No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 204
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. 02 Level of Support for: Industrial development
Level of Support Mean rating on a 5-point scale
1.0-1.8 Not Supportive At All 1.8-2.6 Not Supportive 2.6-3.4 Neutral 3.4-4.2 Supportive 4.2-5.0 Very Supportive No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 205
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. 03 Level of Support for: Multi-family residential development
Level of Support Mean rating on a 5-point scale
1.0-1.8 Not Supportive At All 1.8-2.6 Not Supportive 2.6-3.4 Neutral 3.4-4.2 Supportive 4.2-5.0 Very Supportive No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 206
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. 04 Level of Support for: Single-family residential development
Level of Support Mean rating on a 5-point scale
1.0-1.8 Not Supportive At All 1.8-2.6 Not Supportive 2.6-3.4 Neutral 3.4-4.2 Supportive 4.2-5.0 Very Supportive No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 207
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. 05 Level of Support for: Retail development
Level of Support Mean rating on a 5-point scale
1.0-1.8 Not Supportive At All 1.8-2.6 Not Supportive 2.6-3.4 Neutral 3.4-4.2 Supportive 4.2-5.0 Very Supportive No Response
ETC INSTITUTE 2019 City of Leeâ&#x20AC;&#x2122;s Summit Citizen Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Page 208
2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 5 Tabular Data
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q1. PERCEPTIONS OF THE COMMUNITY. Several items that may influence your perception of the City of Lee's Summit are listed below. Please rate each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q1-1. Overall image of City government
14.7%
50.4%
24.7%
4.4%
1.1%
4.7%
Q1-2. How well City is managing growth
13.0%
45.9%
22.5%
11.0%
3.5%
4.3%
Q-3. Overall quality of life in Lee's Summit
39.0%
50.4%
7.6%
1.9%
0.1%
0.9%
Q1-4. Overall quality of services provided by City
21.5%
54.7%
14.9%
5.6%
1.5%
1.9%
Q1-5. Overall value you receive for your City tax & fees
14.2%
46.4%
25.2%
8.8%
2.3%
3.0%
WITHOUT “DON’T KNOW”
Q1. PERCEPTIONS OF THE COMMUNITY. Several items that may influence your perception of the City of Lee's Summit are listed below. Please rate each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=894)
Q1-1. Overall image of City government
Very satisfied 15.4%
Satisfied 52.9%
Neutral 25.9%
Dissatisfied 4.6%
Very dissatisfied 1.2%
Q1-2. How well City is managing growth
13.6%
47.9%
23.5%
11.4%
3.6%
Q-3. Overall quality of life in Lee's Summit
39.4%
50.9%
7.7%
1.9%
0.1%
Q1-4. Overall quality of services provided by City
21.9%
55.8%
15.2%
5.7%
1.5%
Q1-5. Overall value you receive for your City tax & fees
14.6%
47.9%
26.0%
9.1%
2.4%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q2. LEADERSHIP. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City leadership. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q2-1. Overall leadership quality of City elected officials
7.7%
40.2%
29.1%
7.6%
2.0%
13.4%
Q2-2. Overall effectiveness of boards & commissions
7.3%
35.1%
34.1%
6.9%
1.8%
14.8%
Q2-3. Overall effectiveness of City manager & staff
10.3%
38.5%
29.8%
5.3%
2.2%
14.0%
WITHOUT “DON’T KNOW”
Q2. LEADERSHIP. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City leadership. (without "don't know") (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q2-1. Overall leadership quality of City elected officials
8.9%
46.4%
33.6%
8.8%
2.3%
Q2-2. Overall effectiveness of boards & commissions
8.5%
41.2%
40.0%
8.1%
2.1%
12.0%
44.7%
34.6%
6.1%
2.6%
Q2-3. Overall effectiveness of City manager & staff
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q3. CITY GROWTH. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City growth. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q3-1. Rate of growth in Lee's Summit
12.6%
50.6%
23.5%
7.6%
2.5%
3.2%
Q3-2. Quality of business growth
14.1%
48.0%
19.0%
13.2%
3.0%
2.7%
Q3-3. Quality of residential growth
12.5%
48.3%
22.9%
10.1%
3.2%
2.9%
WITHOUT “DON’T KNOW”
Q3. CITY GROWTH. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City growth. (without "don't know") (N=894)
Q3-1. Rate of growth in Lee's Summit
Very satisfied 13.1%
Satisfied 52.3%
Neutral 24.3%
Dissatisfied 7.9%
Very dissatisfied 2.5%
Q3-2. Quality of business growth
14.5%
49.3%
19.5%
13.6%
3.1%
Q3-3. Quality of residential growth
12.9%
49.8%
23.6%
10.4%
3.3%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q4. Using a scale of 1 to 5 where 5 means "very likely" and 1 means "not likely at all," please indicate how likely you are to recommend to a friend or colleague... (N=894)
Q4-1. Living in Lee's Summit
Very likely 50.9%
Likely 38.0%
Neutral 6.5%
Not likely 2.9%
Not likely at all 1.0%
Don't know 0.7%
Q4-2. Conducting business in Lee's Summit
40.3%
36.9%
13.4%
4.1%
0.6%
4.7%
Q4-3. Visiting Lee's Summit
48.0%
37.1%
10.5%
2.6%
0.7%
1.1%
WITHOUT “DON’T KNOW”
Q4. Using a scale of 1 to 5 where 5 means "very likely" and 1 means "not likely at all," please indicate how likely you are to recommend to a friend or colleague... (without "don't know") (N=894)
Q4-1. Living in Lee's Summit
Very likely 51.2%
Likely 38.3%
Neutral 6.5%
Not likely 2.9%
Not likely at all 1.0%
Q4-2. Conducting business in Lee's Summit
42.3%
38.7%
14.1%
4.3%
0.6%
Q4-3. Visiting Lee's Summit
48.5%
37.6%
10.6%
2.6%
0.7%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q5. QUALITY OF CITY SERVICES. Please rate your overall satisfaction with each of the following services provided by the City of Lee's Summit using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q5-1. Overall quality of police services
36.5%
47.2%
9.7%
2.9%
0.6%
3.1%
Q5-2. Overall quality of fire & emergency medical services (ambulance)
42.8%
40.2%
7.7%
1.0%
0.3%
7.9%
Q5-3. Overall quality of parks & recreation programs & facilities
47.3%
40.0%
7.4%
2.7%
0.4%
2.1%
Q5-4. Overall maintenance of streets, municipal buildings & facilities
14.0%
41.7%
21.3%
15.1%
6.3%
1.7%
Q5-5. Overall enforcement of private property/building maintenance ordinances
11.6%
32.0%
34.2%
6.7%
2.8%
12.6%
Q5-6. Overall quality of public safety education programs
13.2%
33.1%
31.0%
1.3%
1.0%
20.4%
Q5-7. Overall quality of customer service received from employees
18.0%
42.6%
23.5%
2.0%
0.8%
13.1%
Q5-8. Overall quality of communication
17.1%
42.6%
26.2%
5.0%
1.7%
7.4%
Q5-9. Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy
17.1%
34.9%
27.4%
2.9%
0.6%
17.1%
Q5-10. Overall quality of new commercial development
11.7%
39.1%
28.0%
9.2%
2.9%
9.1%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q5. QUALITY OF CITY SERVICES. Please rate your overall satisfaction with each of the following services provided by the City of Lee's Summit using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q5-11. Overall quality of City's stormwater runoff/ stormwater management system
12.5%
42.6%
25.6%
6.2%
2.5%
10.6%
Q5-12. Overall flow of traffic & congestion management (excluding MoDOT highway interchanges)
11.0%
45.4%
22.3%
15.8%
3.7%
1.9%
Q5-13. Overall quality of water services
20.9%
55.5%
16.1%
3.8%
1.3%
2.3%
Q5-14. Overall quality of sanitary sewer (wastewater) services
19.8%
54.3%
18.7%
2.3%
1.0%
3.9%
Q5-15. Overall quality of municipal court
11.5%
24.4%
30.2%
1.7%
0.4%
31.8%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
WITHOUT “DON’T KNOW”
Q5. QUALITY OF CITY SERVICES. Please rate your overall satisfaction with each of the following services provided by the City of Lee's Summit using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=894)
Q5-1. Overall quality of police services
Very satisfied 37.6%
Satisfied 48.7%
Neutral 10.0%
Dissatisfied 3.0%
Very dissatisfied 0.6%
Q5-2. Overall quality of fire & emergency medical services (ambulance)
46.5%
43.6%
8.4%
1.1%
0.4%
Q5-3. Overall quality of parks & recreation programs & facilities
48.3%
40.9%
7.5%
2.7%
0.5%
Q5-4. Overall maintenance of streets, municipal buildings & facilities
14.2%
42.4%
21.6%
15.4%
6.4%
Q5-5. Overall enforcement of private property/building maintenance ordinances
13.3%
36.6%
39.2%
7.7%
3.2%
Q5-6. Overall quality of public safety education programs
16.6%
41.6%
38.9%
1.7%
1.3%
Q5-7. Overall quality of customer service received from employees
20.7%
49.0%
27.0%
2.3%
0.9%
Q5-8. Overall quality of communication
18.5%
46.0%
28.3%
5.4%
1.8%
Q5-9. Overall quality of programs designed to connect citizens with City, e. g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy
20.6%
42.1%
33.1%
3.5%
0.7%
Q5-10. Overall quality of new commercial development
12.9%
43.1%
30.8%
10.1%
3.2%
Q5-11. Overall quality of City's stormwater runoff/stormwater management system
14.0%
47.7%
28.7%
6.9%
2.8%
Q5-12. Overall flow of traffic & congestion management (excluding MoDOT highway interchanges)
11.2%
46.3%
22.7%
16.1%
3.8%
Q5-13. Overall quality of water services
21.4%
56.8%
16.5%
3.9%
1.4%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
WITHOUT “DON’T KNOW”
Q5. QUALITY OF CITY SERVICES. Please rate your overall satisfaction with each of the following services provided by the City of Lee's Summit using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") Very satisfied Q5-14. Overall quality of sanitary sewer (wastewater) services Q5-15. Overall quality of municipal court
Dissatisfied
Very dissatisfied
Satisfied
Neutral
20.6%
56.5%
19.4%
2.4%
1.0%
16.9%
35.7%
44.3%
2.5%
0.7%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q6. Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? Q6. Top choice Overall quality of police services Overall quality of fire & emergency medical services (ambulance) Overall quality of parks & recreation programs & facilities Overall maintenance of streets, municipal buildings & facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of City's stormwater runoff/stormwater management system Overall flow of traffic & congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court None chosen Total
Number 499
Percent 55.8 %
117 14
13.1 % 1.6 %
71
7.9 %
12 5
1.3 % 0.6 %
4 6
0.4 % 0.7 %
5 16
0.6 % 1.8 %
6
0.7 %
31 40 2 2 64 894
3.5 % 4.5 % 0.2 % 0.2 % 7.2 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q6. Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? Q6. 2nd choice Overall quality of police services Overall quality of fire & emergency medical services (ambulance) Overall quality of parks & recreation programs & facilities Overall maintenance of streets, municipal buildings & facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of City's stormwater runoff/stormwater management system Overall flow of traffic & congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court None chosen Total
Number 146
Percent 16.3 %
451 33
50.4 % 3.7 %
53
5.9 %
15 10
1.7 % 1.1 %
3 7
0.3 % 0.8 %
5 18
0.6 % 2.0 %
8
0.9 %
33 20 18 1 73 894
3.7 % 2.2 % 2.0 % 0.1 % 8.2 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q6. Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? Q6. 3rd choice Overall quality of police services Overall quality of fire & emergency medical services (ambulance) Overall quality of parks & recreation programs & facilities Overall maintenance of streets, municipal buildings & facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of City's stormwater runoff/stormwater management system Overall flow of traffic & congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court None chosen Total
Number 43
Percent 4.8 %
60 107
6.7 % 12.0 %
255
28.5 %
26 12
2.9 % 1.3 %
9 28
1.0 % 3.1 %
10 37
1.1 % 4.1 %
31
3.5 %
64 111 15 7 79 894
7.2 % 12.4 % 1.7 % 0.8 % 8.8 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q6. Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? Q6. 4th choice Overall quality of police services Overall quality of fire & emergency medical services (ambulance) Overall quality of parks & recreation programs & facilities Overall maintenance of streets, municipal buildings & facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of City's stormwater runoff/stormwater management system Overall flow of traffic & congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court None chosen Total
Number 23
Percent 2.6 %
33 102
3.7 % 11.4 %
127
14.2 %
34 20
3.8 % 2.2 %
26 43
2.9 % 4.8 %
19 60
2.1 % 6.7 %
29
3.2 %
101 94 76 15 92 894
11.3 % 10.5 % 8.5 % 1.7 % 10.3 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
SUM OF THE TOP FOUR CHOICES
Q6. Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? (top 4) Q6. Top choice Overall quality of police services Overall quality of fire & emergency medical services (ambulance) Overall quality of parks & recreation programs & facilities Overall maintenance of streets, municipal buildings & facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with City, e.g. Citizen's Leadership Academy, Friends of Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of City's stormwater runoff/stormwater management system Overall flow of traffic & congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court None chosen Total
Number 711
Percent 79.5 %
661 256
73.9 % 28.6 %
506
56.6 %
87 47
9.7 % 5.3 %
42 84
4.7 % 9.4 %
39 131
4.4 % 14.7 %
74
8.3 %
229 265 111 25 64 3332
25.6 % 29.6 % 12.4 % 2.8 % 7.2 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q7. POLICE SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," with the following police services provided by the City of Lee's Summit. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q7-1. Visibility of police in neighborhoods
25.3%
48.8%
16.1%
7.4%
1.1%
1.3%
Q7-2. Visibility of police in business districts
22.6%
45.9%
19.8%
3.5%
0.4%
7.8%
Q7-3. Efforts to prevent crime
21.3%
44.2%
19.4%
3.8%
1.0%
10.4%
Q7-4. Overall professionalism of police employees
37.1%
40.5%
11.4%
2.3%
1.0%
7.6%
Q7-5. Police Department response to emergencies
31.3%
36.5%
12.3%
1.9%
0.2%
17.8%
Q7-6. Quality of animal control
20.9%
36.0%
21.7%
2.7%
1.0%
17.7%
WITHOUT “DON’T KNOW”
Q7. POLICE SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," with the following police services provided by the City of Lee's Summit. (without "don't know") (N=894)
Q7-1. Visibility of police in neighborhoods
Very satisfied 25.6%
Satisfied 49.4%
Neutral 16.3%
Dissatisfied 7.5%
Very dissatisfied 1.1%
Q7-2. Visibility of police in business districts
24.5%
49.8%
21.5%
3.8%
0.5%
Q7-3. Efforts to prevent crime
23.7%
49.3%
21.6%
4.2%
1.1%
Q7-4. Overall professionalism of police employees
40.2%
43.8%
12.3%
2.5%
1.1%
Q7-5. Police Department response to emergencies
38.1%
44.4%
15.0%
2.3%
0.3%
Q7-6. Quality of animal control
25.4%
43.8%
26.4%
3.3%
1.2%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q8. Which THREE of the police services listed in Question 7 do you think are the MOST IMPORTANT services for the City to provide? Q8. Top choice Visibility of police in neighborhoods Visibility of police in business districts Efforts to prevent crime Overall professionalism of police employees Police Department response to emergencies Quality of animal control None chosen Total
Number 271 31 272 59 213 4 44 894
Percent 30.3 % 3.5 % 30.4 % 6.6 % 23.8 % 0.4 % 4.9 % 100.0 %
Q8. Which THREE of the police services listed in Question 7 do you think are the MOST IMPORTANT services for the City to provide? Q8. 2nd choice Visibility of police in neighborhoods Visibility of police in business districts Efforts to prevent crime Overall professionalism of police employees Police Department response to emergencies Quality of animal control None chosen Total
Number 160 128 241 99 206 10 50 894
Percent 17.9 % 14.3 % 27.0 % 11.1 % 23.0 % 1.1 % 5.6 % 100.0 %
Q8. Which THREE of the police services listed in Question 7 do you think are the MOST IMPORTANT services for the City to provide? Q8. 3rd choice Visibility of police in neighborhoods Visibility of police in business districts Efforts to prevent crime Overall professionalism of police employees Police Department response to emergencies Quality of animal control None chosen Total
Number 191 108 148 142 198 48 59 894
Percent 21.4 % 12.1 % 16.6 % 15.9 % 22.1 % 5.4 % 6.6 % 100.0 %
SUM OF THE TOP THREE CHOICES
Q8. Which THREE of the police services listed in Question 7 do you think are the MOST IMPORTANT services for the City to provide? (top 3) Q8. Top choice Visibility of police in neighborhoods Visibility of police in business districts Efforts to prevent crime Overall professionalism of police employees Police Department response to emergencies Quality of animal control None chosen Total
Number 622 267 661 300 617 62 44 2573
Percent 69.6 % 29.9 % 73.9 % 33.6 % 69.0 % 6.9 % 4.9 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q9. FIRE AND EMERGENCY MEDICAL SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," with the following fire and emergency medical services provided by the City of Lee's Summit. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q9-1. Overall quality of local fire protection
37.2%
39.7%
8.7%
0.2%
0.0%
14.1%
Q9-2. Overall quality of ambulance service
34.1%
35.0%
11.1%
0.3%
0.3%
19.1%
Q9-3. Visibility of fire department personnel
30.4%
41.4%
16.9%
0.4%
0.0%
10.9%
Q9-4. Efforts to enhance fire prevention
19.4%
32.1%
22.3%
1.8%
0.1%
24.4%
Q9-5. Number of fire stations
22.7%
43.8%
16.8%
3.2%
0.1%
13.3%
Q9-6. How quickly fire department responds to emergencies
30.8%
33.6%
12.1%
0.9%
0.3%
22.4%
WITHOUT “DON’T KNOW”
Q9. FIRE AND EMERGENCY MEDICAL SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," with the following fire and emergency medical services provided by the City of Lee's Summit. (without "don't know") (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q9-1. Overall quality of local fire protection
43.4%
46.2%
10.2%
0.3%
0.0%
Q9-2. Overall quality of ambulance service
42.2%
43.3%
13.7%
0.4%
0.4%
Q9-3. Visibility of fire department personnel
34.1%
46.4%
18.9%
0.5%
0.0%
Q9-4. Efforts to enhance fire prevention
25.6%
42.5%
29.4%
2.4%
0.1%
Q9-5. Number of fire stations
26.2%
50.6%
19.4%
3.7%
0.1%
Q9-6. How quickly fire department responds to emergencies
39.6%
43.2%
15.6%
1.2%
0.4%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q10. Which TWO of the fire and emergency medical services listed in Question 9 do you think are the MOST IMPORTANT services for the City to provide? Q10. Top choice Overall quality of local fire protection Overall quality of ambulance service Visibility of fire department personnel Efforts to enhance fire prevention Number of fire stations How quickly fire department responds to emergencies None chosen Total
Number 225 101 4 25 34 427 78 894
Percent 25.2 % 11.3 % 0.4 % 2.8 % 3.8 % 47.8 % 8.7 % 100.0 %
Q10. Which TWO of the fire and emergency medical services listed in Question 9 do you think are the MOST IMPORTANT services for the City to provide? Q10. 2nd choice Overall quality of local fire protection Overall quality of ambulance service Visibility of fire department personnel Efforts to enhance fire prevention Number of fire stations How quickly fire department responds to emergencies None chosen Total
Number 242 286 12 71 52 142 89 894
Percent 27.1 % 32.0 % 1.3 % 7.9 % 5.8 % 15.9 % 10.0 % 100.0 %
SUM OF THE TOP TWO CHOICES
Q10. Which TWO of the fire and emergency medical services listed in Question 9 do you think are the MOST IMPORTANT services for the City to provide? (top 2) Q10. Top choice Overall quality of local fire protection Overall quality of ambulance service Visibility of fire department personnel Efforts to enhance fire prevention Number of fire stations How quickly fire department responds to emergencies None chosen Total
Number 467 387 16 96 86 569 78 1699
Percent 52.2 % 43.3 % 1.8 % 10.7 % 9.6 % 63.6 % 8.7 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q11. FEELING OF SAFETY. On a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe," please rate how safe you feel in the following situations. (N=894) Very safe
Neutral
Unsafe
35.2%
3.2%
0.4%
0.0%
1.3%
37.1%
44.2%
12.0%
4.8%
0.2%
1.7%
Q11-3. In City parks during the day
39.9%
40.8%
11.9%
0.9%
0.0%
6.5%
Q11-4. In City parks at night
9.2%
27.7%
33.4%
10.4%
1.2%
18.0%
Q11-5. Traveling on City streets
38.1%
50.3%
7.5%
1.8%
0.4%
1.8%
Q11-6. In other public areas in Lee's Summit
30.1%
53.6%
12.1%
0.9%
0.0%
3.4%
Q11-7. Overall feeling of safety in Lee's Summit
37.2%
54.0%
5.5%
1.3%
0.3%
1.6%
Q11-1. In your neighborhood during the day
59.7%
Q11-2. In your neighborhood at night
Safe
Very unsafe
Don't know
WITHOUT “DON’T KNOW”
Q11. FEELING OF SAFETY. On a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe," please rate how safe you feel in the following situations. (without "don't know") (N=894) Very safe
Neutral
Unsafe
35.7%
3.3%
0.5%
0.0%
37.8%
44.9%
12.2%
4.9%
0.2%
Q11-3. In City parks during the day
42.7%
43.7%
12.7%
1.0%
0.0%
Q11-4. In City parks at night
11.2%
33.8%
40.8%
12.7%
1.5%
Q11-5. Traveling on City streets
38.8%
51.3%
7.6%
1.8%
0.5%
Q11-6. In other public areas in Lee's Summit
31.1%
55.4%
12.5%
0.9%
0.0%
Q11-7. Overall feeling of safety in Lee's Summit
37.8%
54.9%
5.6%
1.4%
0.3%
Q11-1. In your neighborhood during the day
60.5%
Q11-2. In your neighborhood at night
Safe
Very unsafe
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q12. STREETS, SIDEWALKS, AND INFRASTRUCTURE. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City services. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q12-1. Quality of City streets (excluding MoDOT highways)
7.8%
49.4%
21.0%
16.0%
3.7%
2.0%
Q12-2. Quality of sidewalks
9.2%
43.8%
25.5%
16.0%
2.9%
2.6%
Q12-3. Maintenance of City traffic signals/street signs
14.9%
57.3%
15.9%
7.7%
1.8%
2.5%
Q12-4. Adequacy of public transportation system
5.9%
13.3%
30.6%
16.9%
6.6%
26.6%
Q12-5. Adequacy of sidewalks
9.8%
39.8%
28.4%
13.3%
3.7%
4.9%
Q12-6. Adequacy of shared use path/trail system
11.4%
39.3%
26.5%
5.4%
2.7%
14.8%
Q12-7. Adequacy of bicycling accommodations
9.8%
29.4%
29.0%
8.2%
3.6%
20.0%
Q12-8. Maintenance & preservation of Downtown Lee's Summit
35.5%
48.4%
10.2%
1.9%
1.0%
3.0%
Q12-9. Snow removal on major City streets
20.5%
51.9%
12.6%
8.4%
4.3%
2.3%
Q12-10. Snow removal on streets in your neighborhood
12.4%
32.1%
14.3%
21.5%
17.3%
2.3%
Q12-11. Overall cleanliness of City streets & public areas
16.8%
59.1%
15.0%
5.5%
1.6%
2.1%
Q12-12. Maintenance of stormwater drainage system
11.7%
43.4%
24.0%
4.6%
2.0%
14.2%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
WITHOUT “DON’T KNOW”
Q12. STREETS, SIDEWALKS, AND INFRASTRUCTURE. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City services. (without "don't know") (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q12-1. Quality of City streets (excluding MoDOT highways)
8.0%
50.5%
21.5%
16.3%
3.8%
Q12-2. Quality of sidewalks
9.4%
45.0%
26.2%
16.4%
3.0%
15.3%
58.7%
16.3%
7.9%
1.8%
8.1%
18.1%
41.8%
23.0%
9.0%
Q12-5. Adequacy of sidewalks
10.4%
41.9%
29.9%
14.0%
3.9%
Q12-6. Adequacy of shared use path/ trail system
13.4%
46.1%
31.1%
6.3%
3.1%
Q12-7. Adequacy of bicycling accommodations
12.3%
36.8%
36.2%
10.2%
4.5%
Q12-8. Maintenance & preservation of Downtown Lee's Summit
36.6%
49.9%
10.5%
2.0%
1.0%
Q12-9. Snow removal on major City streets
21.0%
53.2%
12.9%
8.6%
4.4%
Q12-10. Snow removal on streets in your neighborhood
12.7%
32.9%
14.7%
22.0%
17.8%
Q12-11. Overall cleanliness of City streets & public areas
17.1%
60.3%
15.3%
5.6%
1.6%
Q12-12. Maintenance of stormwater drainage system
13.7%
50.6%
28.0%
5.3%
2.3%
Q12-3. Maintenance of City traffic signals/street signs Q12-4. Adequacy of public transportation system
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q13. Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? Q13. Top choice Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance & preservation of Downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets & public areas Maintenance of stormwater drainage system None chosen Total
Number 519 17 53 21 15 3 8 34 58 46 26 25 69 894
Percent 58.1 % 1.9 % 5.9 % 2.3 % 1.7 % 0.3 % 0.9 % 3.8 % 6.5 % 5.1 % 2.9 % 2.8 % 7.7 % 100.0 %
Q13. Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? Q13. 2nd choice Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance & preservation of Downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets & public areas Maintenance of stormwater drainage system None chosen Total
Number 62 112 135 21 39 13 14 66 156 97 71 35 73 894
Percent 6.9 % 12.5 % 15.1 % 2.3 % 4.4 % 1.5 % 1.6 % 7.4 % 17.4 % 10.9 % 7.9 % 3.9 % 8.2 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q13. Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? Q13. 3rd choice Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance & preservation of Downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets & public areas Maintenance of stormwater drainage system None chosen Total
Number 59 54 95 31 43 28 14 76 158 103 90 64 79 894
Percent 6.6 % 6.0 % 10.6 % 3.5 % 4.8 % 3.1 % 1.6 % 8.5 % 17.7 % 11.5 % 10.1 % 7.2 % 8.8 % 100.0 %
Q13. Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? Q13. 4th choice Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance & preservation of Downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets & public areas Maintenance of stormwater drainage system None chosen Total
Number 41 47 67 27 33 22 22 62 98 135 140 94 106 894
Percent 4.6 % 5.3 % 7.5 % 3.0 % 3.7 % 2.5 % 2.5 % 6.9 % 11.0 % 15.1 % 15.7 % 10.5 % 11.9 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
SUM OF THE TOP FOUR CHOICES
Q13. Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? (top 4) Q13. Top choice Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance & preservation of Downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets & public areas Maintenance of stormwater drainage system None chosen Total
Number 681 230 350 100 130 66 58 238 470 381 327 218 69 3318
Percent 76.2 % 25.7 % 39.1 % 11.2 % 14.5 % 7.4 % 6.5 % 26.6 % 52.6 % 42.6 % 36.6 % 24.4 % 7.7 %
Page 232
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q14. CODE ENFORCEMENT. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City code enforcement. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q14-1. Enforcing cleanup of litter & debris
8.1%
38.7%
26.2%
10.6%
2.9%
13.5%
Q14-2. Enforcing mowing of grass & weeds on private property
7.9%
33.8%
26.8%
12.9%
3.6%
15.0%
Q14-3. Enforcing maintenance of residential property
6.4%
35.9%
28.6%
10.9%
3.4%
14.9%
Q14-4. Enforcing maintenance of business property
8.1%
39.0%
28.4%
5.4%
1.9%
17.2%
Q14-5. Enforcing sign regulations
8.3%
37.0%
30.3%
3.9%
2.0%
18.5%
20.1%
57.5%
14.4%
4.4%
0.3%
3.2%
Q14-6. Overall appearance of City
WITHOUT “DON’T KNOW”
Q14. CODE ENFORCEMENT. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City code enforcement. (without "don't know") (N=894) Very satisfied Q14-1. Enforcing cleanup of litter & debris 9.3%
Satisfied 44.8%
Neutral 30.3%
Dissatisfied 12.3%
Very dissatisfied 3.4%
Q14-2. Enforcing mowing of grass & weeds on private property
9.3%
39.7%
31.6%
15.1%
4.2%
Q14-3. Enforcing maintenance of residential property
7.5%
42.2%
33.6%
12.7%
3.9%
Q14-4. Enforcing maintenance of business property
9.7%
47.2%
34.3%
6.5%
2.3%
Q14-5. Enforcing sign regulations
10.2%
45.4%
37.2%
4.8%
2.5%
Q14-6. Overall appearance of City
20.8%
59.4%
14.9%
4.5%
0.3%
Page 233
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q15. Which THREE of the code enforcement services listed in Question 14 do you think are the MOST IMPORTANT services for the City to provide? Q15. Top choice Enforcing cleanup of litter & debris Enforcing mowing of grass & weeds on private property Enforcing maintenance of residential property Enforcing maintenance of business property Enforcing sign regulations Overall appearance of City None chosen Total
Number 278 78 86 46 22 302 82 894
Percent 31.1 % 8.7 % 9.6 % 5.1 % 2.5 % 33.8 % 9.2 % 100.0 %
Q15. Which THREE of the code enforcement services listed in Question 14 do you think are the MOST IMPORTANT services for the City to provide? Q15. 2nd choice Enforcing cleanup of litter & debris Enforcing mowing of grass & weeds on private property Enforcing maintenance of residential property Enforcing maintenance of business property Enforcing sign regulations Overall appearance of City None chosen Total
Number 191 172 172 135 43 87 94 894
Percent 21.4 % 19.2 % 19.2 % 15.1 % 4.8 % 9.7 % 10.5 % 100.0 %
Q15. Which THREE of the code enforcement services listed in Question 14 do you think are the MOST IMPORTANT services for the City to provide? Q15. 3rd choice Enforcing cleanup of litter & debris Enforcing mowing of grass & weeds on private property Enforcing maintenance of residential property Enforcing maintenance of business property Enforcing sign regulations Overall appearance of City None chosen Total
Number 131 116 173 150 64 153 107 894
Percent 14.7 % 13.0 % 19.4 % 16.8 % 7.2 % 17.1 % 12.0 % 100.0 %
SUM OF THE TOP THREE CHOICES
Q15. Which THREE of the code enforcement services listed in Question 14 do you think are the MOST IMPORTANT services for the City to provide? (top 3) Q15. Top choice Enforcing cleanup of litter & debris Enforcing mowing of grass & weeds on private property Enforcing maintenance of residential property Enforcing maintenance of business property Enforcing sign regulations Overall appearance of City None chosen Total
Number 600 366 431 331 129 542 82 2481
Percent 67.1 % 40.9 % 48.2 % 37.0 % 14.4 % 60.6 % 9.2 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q16. How supportive would you be of the City of Lee's Summit moving toward a proactive code enforcement approach? Q16. How supportive would you be of City moving toward a proactive code enforcement approach Very supportive Supportive Neutral Not supportive Not supportive at all Don't know Total
Number 191 278 177 47 14 187 894
Percent 21.4 % 31.1 % 19.8 % 5.3 % 1.6 % 20.9 % 100.0 %
WITHOUT “DON’T KNOW”
Q16. How supportive would you be of the City of Lee's Summit moving toward a proactive code enforcement approach? (without "don't know") Q16. How supportive would you be of City moving toward a proactive code enforcement approach Very supportive Supportive Neutral Not supportive Not supportive at all Total
Number 191 278 177 47 14 707
Percent 27.0 % 39.3 % 25.0 % 6.6 % 2.0 % 100.0 %
Page 235
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q17. Is your water provided by district 13 or Cass County district three? Q17. Is your water provided by District 13 or Cass County District 3 Yes No Not provided Total
Number 337 384 173 894
Percent 37.7 % 43.0 % 19.4 % 100.0 %
WITHOUT “NOT PROVIDED”
Q17. Is your water provided by district 13 or Cass County district three? (without "not provided") Q17. Is your water provided by District 13 or Cass County District 3 Yes No Total
Number 337 384 721
Percent 46.7 % 53.3 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q17a. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City water services. (N=384) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q17a-1. Reliability of water pressure in your home
37.0%
41.7%
6.0%
4.2%
1.3%
9.9%
Q17a-2. Availability of account information
32.6%
45.8%
6.3%
1.8%
0.3%
13.3%
Q17a-3. Overall quality of customer service
30.7%
38.0%
12.5%
1.6%
0.0%
17.2%
WITHOUT “DON’T KNOW”
Q17a. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City water services. (without "don't know") (N=384) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q17a-1. Reliability of water pressure in your home
41.0%
46.2%
6.6%
4.6%
1.4%
Q17a-2. Availability of account information
37.5%
52.9%
7.2%
2.1%
0.3%
Q17a-3. Overall quality of customer service
37.1%
45.9%
15.1%
1.9%
0.0%
Page 237
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q18. PARKS AND RECREATION SERVICES. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of Parks and Recreation. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q18-1. Lee's Summit Parks & Recreation Board
22.3%
38.7%
19.0%
1.8%
0.7%
17.6%
Q18-2. Maintenance of City parks
29.9%
52.1%
10.6%
0.9%
0.4%
6.0%
Q18-3. Number of City parks (currently 32 parks)
39.6%
42.8%
9.5%
1.7%
0.3%
6.0%
Q18-4. Number of playgrounds
31.0%
41.2%
15.1%
2.2%
0.4%
10.1%
Q18-5. Miles of walking/ biking trails (currently 76 miles)
29.8%
41.8%
15.4%
3.8%
0.8%
8.4%
Q18-6. Legacy Park Community Center
36.0%
37.1%
12.8%
1.1%
0.3%
12.6%
Q18-7. Harris Park Community Center
24.3%
32.3%
17.7%
1.0%
0.1%
24.6%
Q18-8. Gamber Community Center
25.8%
32.7%
16.0%
0.8%
0.3%
24.4%
Q18-9. Hartman Park Sports Area
19.2%
29.2%
19.8%
0.6%
0.1%
31.1%
Q18-10. Legacy Park youth sports fields
29.6%
33.4%
15.2%
1.5%
0.2%
20.0%
Q18-11. Youth sports practice areas
17.7%
31.4%
21.1%
2.9%
0.8%
26.1%
Q18-12. Youth athletic programs
19.6%
33.9%
19.0%
1.3%
0.4%
25.7%
Q18-13. Adult athletic programs
15.7%
32.9%
20.9%
1.6%
0.1%
28.9%
Page 238
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q18. PARKS AND RECREATION SERVICES. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of Parks and Recreation. Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q18-14. Other recreation programs, such as classes & summer camps
18.5%
34.5%
21.7%
1.5%
0.4%
23.5%
Q18-15. Ease of registering for programs
18.7%
34.7%
21.4%
2.2%
0.7%
22.4%
Q18-16. Fees charged for activities
15.1%
34.1%
23.4%
5.1%
2.9%
19.4%
Q18-17. Legacy Park Amphitheater
20.0%
26.5%
19.9%
0.6%
0.6%
32.4%
Q18-18. Summit Ice
18.2%
25.4%
19.5%
0.6%
0.3%
36.0%
Q18-19. Summit Waves
19.8%
30.1%
18.5%
3.0%
1.0%
27.6%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
WITHOUT “DON’T KNOW”
Q18. PARKS AND RECREATION SERVICES. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of Parks and Recreation. (without "don't know") (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q18-1. Lee's Summit Parks & Recreation Board
27.0%
46.9%
23.1%
2.2%
0.8%
Q18-2. Maintenance of City parks
31.8%
55.5%
11.3%
1.0%
0.5%
Q18-3. Number of City parks (currently 32 parks)
42.1%
45.6%
10.1%
1.8%
0.4%
Q18-4. Number of playgrounds
34.5%
45.8%
16.8%
2.5%
0.5%
Q18-5. Miles of walking/biking trails (currently 76 miles)
32.5%
45.7%
16.8%
4.2%
0.9%
Q18-6. Legacy Park Community Center
41.2%
42.5%
14.6%
1.3%
0.4%
Q18-7. Harris Park Community Center
32.2%
42.9%
23.4%
1.3%
0.1%
Q18-8. Gamber Community Center
34.2%
43.2%
21.2%
1.0%
0.4%
Q18-9. Hartman Park Sports Area
27.9%
42.4%
28.7%
0.8%
0.2%
Q18-10. Legacy Park youth sports fields
37.1%
41.8%
19.0%
1.8%
0.3%
Q18-11. Youth sports practice areas
23.9%
42.5%
28.6%
3.9%
1.1%
Q18-12. Youth athletic programs
26.4%
45.6%
25.6%
1.8%
0.6%
Q18-13. Adult athletic programs
22.0%
46.2%
29.4%
2.2%
0.2%
Q18-14. Other recreation programs, such as classes & summer camps
24.1%
45.0%
28.4%
1.9%
0.6%
Q18-15. Ease of registering for programs
24.1%
44.7%
27.5%
2.9%
0.9%
Q18-16. Fees charged for activities
18.7%
42.3%
29.0%
6.4%
3.6%
Q18-17. Legacy Park Amphitheater
29.6%
39.2%
29.5%
0.8%
0.8%
Q18-18. Summit Ice
28.5%
39.7%
30.4%
0.9%
0.5%
Q18-19. Summit Waves
27.4%
41.6%
25.5%
4.2%
1.4%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q19. Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? Q19. Top choice Lee's Summit Parks & Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes & summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Waves None chosen Total
Number 63 402 39 12 43 42 1 9 12 14 26 7
Percent 7.0 % 45.0 % 4.4 % 1.3 % 4.8 % 4.7 % 0.1 % 1.0 % 1.3 % 1.6 % 2.9 % 0.8 %
6 3 27 7 7 174 894
0.7 % 0.3 % 3.0 % 0.8 % 0.8 % 19.5 % 100.0 %
Q19. Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? Q19. 2nd choice Lee's Summit Parks & Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Hartman Park Sports Area Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes & summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Ice Summit Waves None chosen Total
Number 24 116 88 57 97 45 6 23 3 31 28 79 11
Percent 2.7 % 13.0 % 9.8 % 6.4 % 10.9 % 5.0 % 0.7 % 2.6 % 0.3 % 3.5 % 3.1 % 8.8 % 1.2 %
32 14 27 3 6 12 192 894
3.6 % 1.6 % 3.0 % 0.3 % 0.7 % 1.3 % 21.5 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q19. Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? Q19. 3rd choice Lee's Summit Parks & Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Hartman Park Sports Area Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes & summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Ice Summit Waves None chosen Total
Number 29 36 53 75 84 43 5 29 1 38 32 88 28
Percent 3.2 % 4.0 % 5.9 % 8.4 % 9.4 % 4.8 % 0.6 % 3.2 % 0.1 % 4.3 % 3.6 % 9.8 % 3.1 %
33 27 41 14 9 15 214 894
3.7 % 3.0 % 4.6 % 1.6 % 1.0 % 1.7 % 23.9 % 100.0 %
Q19. Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? Q19. 4th choice Lee's Summit Parks & Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Hartman Park Sports Area Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes & summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Ice Summit Waves None chosen Total
Number 41 35 31 60 67 25 6 17 6 27 27 55 30
Percent 4.6 % 3.9 % 3.5 % 6.7 % 7.5 % 2.8 % 0.7 % 1.9 % 0.7 % 3.0 % 3.0 % 6.2 % 3.4 %
64 32 78 21 10 26 236 894
7.2 % 3.6 % 8.7 % 2.3 % 1.1 % 2.9 % 26.4 % 100.0 %
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SUM OF THE TOP FOUR CHOICES
Q19. Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? (top 4) Q19. Top choice Lee's Summit Parks & Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Hartman Park Sports Area Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes & summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Ice Summit Waves None chosen Total
Number 157 589 211 204 291 155 18 78 10 108 101 248 76
Percent 17.6 % 65.9 % 23.6 % 22.8 % 32.6 % 17.3 % 2.0 % 8.7 % 1.1 % 12.1 % 11.3 % 27.7 % 8.5 %
135 76 173 45 25 60 174 2934
15.1 % 8.5 % 19.4 % 5.0 % 2.8 % 6.7 % 19.5 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q20. Please CHECK ALL of the following sources of information you CURRENTLY USE to get information about the City of Lee's Summit. Q20. Sources of information you use to get information about City of Lee's Summit Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website YouTube Other Total
Number 33 408
Percent 3.7 % 45.6 %
531 328 151 124
59.4 % 36.7 % 16.9 % 13.9 %
130
14.5 %
119
13.3 %
662 249 191 68 128 440 199 49 14 43 3867
74.0 % 27.9 % 21.4 % 7.6 % 14.3 % 49.2 % 22.3 % 5.5 % 1.6 % 4.8 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q20-18. Other Q20-18. Other Word of mouth Lee's Summit Connect Google Email Chamber of Commerce HOA Local news Information posted at city Parks and Rec facilities Billboard Text Link LS Neighbors Signs in store windows or banners on the streets Signs at Legacy Lee's Summit Life Lee's Summit Magazine Talked to elected officials CITY APP Mail TV Banners Apps Signs News on TV Word of mouth, posters, banners Phone messages Total
Number 10 4 3 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 43
Percent 23.3 % 9.3 % 7.0 % 4.7 % 4.7 % 4.7 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q21. Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? Q21. Top choice Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website YouTube Other None chosen Total
Number 6 110
Percent 0.7 % 12.3 %
117 89 24 8
13.1 % 10.0 % 2.7 % 0.9 %
22
2.5 %
18
2.0 %
143 37 18 1 11 136 9 2 1 7 135 894
16.0 % 4.1 % 2.0 % 0.1 % 1.2 % 15.2 % 1.0 % 0.2 % 0.1 % 0.8 % 15.1 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q21. Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? Q21. 2nd choice Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website Other None chosen Total
Number 6 51
Percent 0.7 % 5.7 %
100 88 32 17
11.2 % 9.8 % 3.6 % 1.9 %
38
4.3 %
31
3.5 %
154 44 32 9 18 80 17 4 7 166 894
17.2 % 4.9 % 3.6 % 1.0 % 2.0 % 8.9 % 1.9 % 0.4 % 0.8 % 18.6 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q21. Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? Q21. 3rd choice Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website YouTube Other None chosen Total
Number 6 50
Percent 0.7 % 5.6 %
83 74 22 21
9.3 % 8.3 % 2.5 % 2.3 %
26
2.9 %
18
2.0 %
116 35 31 18 27 85 35 9 3 8 227 894
13.0 % 3.9 % 3.5 % 2.0 % 3.0 % 9.5 % 3.9 % 1.0 % 0.3 % 0.9 % 25.4 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q21. Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? Q21. 4th choice Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website YouTube Other None chosen Total
Number 5 51
Percent 0.6 % 5.7 %
72 37 27 22
8.1 % 4.1 % 3.0 % 2.5 %
19
2.1 %
12
1.3 %
84 40 33 24 23 65 49 18 2 9 302 894
9.4 % 4.5 % 3.7 % 2.7 % 2.6 % 7.3 % 5.5 % 2.0 % 0.2 % 1.0 % 33.8 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
SUM OF THE TOP FOUR CHOICES
Q21. Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? (top 4) Q21. Top choice Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief & Friends of Parks LSTV-Government cable channel (channels 2, 7, 99, or 143) Lee's Summit Illustrated, Parks & Recreation program/ activity guide Newspaper NextDoor Public meetings Radio Social media (Facebook, Twitter, Instagram) Special message section on water bill & water bill inserts Video on City's website YouTube Other None chosen Total
Number 23 262
Percent 2.6 % 29.3 %
372 288 105 68
41.6 % 32.2 % 11.7 % 7.6 %
105
11.7 %
79
8.8 %
497 156 114 52 79 366 110 33 6 31 135 2881
55.6 % 17.4 % 12.8 % 5.8 % 8.8 % 40.9 % 12.3 % 3.7 % 0.7 % 3.5 % 15.1 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q22. COMMUNICATION. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City communication. (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know
Q22-1. Availability of information about City programs & services
14.4%
45.7%
25.2%
4.1%
1.7%
8.8%
Q22-2. City efforts to keep you informed about local issues
11.7%
36.6%
30.2%
9.4%
3.2%
8.8%
Q22-3. Level of public involvement in local decisionmaking
6.2%
25.3%
35.7%
12.1%
4.1%
16.7%
Q22-4. Information provided on City's redesigned website (Cityofls.net)
8.4%
30.2%
28.6%
2.2%
0.9%
29.6%
Q22-5. Programming on LSTV, City's government access cable channel (Comcast 7, Spectrum 2, AT&T U-verse 99 & Google TV 143)
6.3%
17.6%
28.9%
1.6%
0.9%
44.9%
WITHOUT “DON’T KNOW”
Q22. COMMUNICATION. Using a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied," please indicate how satisfied you are with the following aspects of City communication. (without "don't know") (N=894) Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Q22-1. Availability of information about City programs & services
15.8%
50.2%
27.6%
4.5%
1.8%
Q22-2. City efforts to keep you informed about local issues
12.9%
40.1%
33.1%
10.3%
3.6%
Q22-3. Level of public involvement in local decision-making
7.4%
30.3%
42.8%
14.5%
5.0%
Q22-4. Information provided on City's redesigned website (Cityofls.net)
11.9%
42.9%
40.7%
3.2%
1.3%
Q22-5. Programming on LSTV, City's government access cable channel (Comcast 7, Spectrum 2, AT&T U-verse 99 & Google TV 143)
11.4%
31.8%
52.3%
2.8%
1.6% Page 251
2019 City of Lee's Summit Citizen Survey Final Findings Report
Q23. Approximately how often do you watch the City's government access cable channels (Channels 2, 7, 99 or 143)? Q23. How often do you watch City's government access cable channels (Channel 2, 7, 99 or 143) Every day At least once per week At least once per month Once or twice a year Not at all Not provided Total
Number 9 61 99 90 617 18 894
Percent 1.0 % 6.8 % 11.1 % 10.1 % 69.0 % 2.0 % 100.0 %
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q23. Approximately how often do you watch the City's government access cable channels (Channels 2, 7, 99 or 143)? (without "not provided") Q23. How often do you watch City's government access cable channels (Channel 2, 7, 99 or 143) Every day At least once per week At least once per month Once or twice a year Not at all Total
Number 9 61 99 90 617 876
Percent 1.0 % 7.0 % 11.3 % 10.3 % 70.4 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24. Have you had any contact with the City of Lee's Summit during the past year? Q24. Have you had any contact with City of Lee's Summit during past year Yes No Total
Number 479 415 894
Percent 53.6 % 46.4 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24a. Which City department did you contact most recently? Q24a. Which City department did you contact most recently Administration Airport Animal Control City Clerk Codes Enforcement Finance/Treasury Fire Human Resources Information Technology (IT) Services Law Municipal Court Parks & Recreation Planning & Development Police Public Works-Admin & Engineering Public Works Operations (Streets) Solid Waste & Environment Water Utilities Not provided Total
Number 30 9 39 46 38 27 16 4 2 5 9 87 22 46 8 26 16 48 1 479
Percent 6.3 % 1.9 % 8.1 % 9.6 % 7.9 % 5.6 % 3.3 % 0.8 % 0.4 % 1.0 % 1.9 % 18.2 % 4.6 % 9.6 % 1.7 % 5.4 % 3.3 % 10.0 % 0.2 % 100.0 %
Page 254
2019 City of Lee's Summit Citizen Survey Final Findings Report
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q24a. Which City department did you contact most recently? (without "not provided") Q24a. Which City department did you contact most recently Administration Airport Animal Control City Clerk Codes Enforcement Finance/Treasury Fire Human Resources Information Technology (IT) Services Law Municipal Court Parks & Recreation Planning & Development Police Public Works-Admin & Engineering Public Works Operations (Streets) Solid Waste & Environment Water Utilities Total
Number 30 9 39 46 38 27 16 4 2 5 9 87 22 46 8 26 16 48 478
Percent 6.3 % 1.9 % 8.2 % 9.6 % 7.9 % 5.6 % 3.3 % 0.8 % 0.4 % 1.0 % 1.9 % 18.2 % 4.6 % 9.6 % 1.7 % 5.4 % 3.3 % 10.0 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24b. How easy was it to contact the person you needed to reach? Q24b. How easy was it to contact the person you needed to reach Very easy Easy Difficult Very difficult Don't know Total
Number 219 207 22 14 17 479
Percent 45.7 % 43.2 % 4.6 % 2.9 % 3.5 % 100.0 %
WITHOUT “DON’T KNOW”
Q24b. How easy was it to contact the person you needed to reach? (without "don't know") Q24b. How easy was it to contact the person you needed to reach Very easy Easy Difficult Very difficult Total
Number 219 207 22 14 462
Percent 47.4 % 44.8 % 4.8 % 3.0 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24c. CUSTOMER SERVICE. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 1 to 5, where 5 means "always" and 1 means "never." (N=479) Always
Usually
Q24c-1. They were courteous & polite
Sometimes
Seldom
Never
Don't know
60.5%
27.6%
5.8%
2.5%
0.2%
3.3%
Q24c-2. They gave prompt, accurate, & complete answers to questions
54.3%
30.1%
7.3%
1.7%
2.3%
4.4%
Q24c-3. They did what they said they would do in a timely manner
54.5%
27.3%
7.3%
1.9%
2.7%
6.3%
Q24c-4. They helped resolve an issue to your satisfaction
49.3%
28.6%
7.7%
2.3%
5.4%
6.7%
WITHOUT “DON’T KNOW”
Q24c. CUSTOMER SERVICE. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 1 to 5, where 5 means "always" and 1 means "never." (without "don't know") (N=479) Q24c-1. They were courteous & polite
Always 62.6%
Usually 28.5%
Q24c-2. They gave prompt, accurate, & complete answers to questions
56.8%
31.4%
Q24c-3. They did what they said they would do in a timely manner
58.1%
Q24c-4. They helped resolve an issue to your satisfaction
52.8%
Sometimes 6.0%
Seldom 2.6%
Never 0.2%
7.6%
1.7%
2.4%
29.2%
7.8%
2.0%
2.9%
30.6%
8.3%
2.5%
5.8%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q24d. Which TWO of the customer service items listed in Question 24c do you think are the MOST IMPORTANT services for the City to provide? Q24d. Top choice They were courteous & polite They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner They helped resolve an issue to your satisfaction None chosen Total
Number 127
Percent 26.5 %
152 56 91 53 479
31.7 % 11.7 % 19.0 % 11.1 % 100.0 %
Q24d. Which TWO of the customer service items listed in Question 24c do you think are the MOST IMPORTANT services for the City to provide? Q24d. 2nd choice They were courteous & polite They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner They helped resolve an issue to your satisfaction None chosen Total
Number 67
Percent 14.0 %
108 121 120 63 479
22.5 % 25.3 % 25.1 % 13.2 % 100.0 %
SUM OF THE TOP TWO CHOICES
Q24d. Which TWO of the customer service items listed in Question 24c do you think are the MOST IMPORTANT services for the City to provide? (top 2) Q24d. Top choice They were courteous & polite They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner They helped resolve an issue to your satisfaction None chosen Total
Number 194
Percent 40.5 %
260 177 211 53 895
54.3 % 37.0 % 44.1 % 11.1 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q25. TYPE OF DEVELOPMENT. Using a scale of 1 to 3, where a 3 means "too much" and 1 means "not enough," please rate the City's type of development in each of the following areas. (N=894) Q25-1. Office development
Too much 6.9%
About right 67.7%
Not enough Not provided 17.3% 8.1%
Q25-2. Industrial development
7.0%
65.7%
19.7%
7.6%
Q25-3. Multi-family residential development
40.5%
47.0%
6.2%
6.4%
Q25-4. Single-family residential development
12.5%
67.7%
13.5%
6.3%
Q25-5. Retail development
11.7%
62.2%
20.1%
5.9%
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q25. TYPE OF DEVELOPMENT. Using a scale of 1 to 3, where a 3 means "too much" and 1 means "not enough," please rate the City's type of development in each of the following areas. (without "not provided") (N=894) Q25-1. Office development
Too much 7.5%
About right 73.6%
Not enough 18.9%
Q25-2. Industrial development
7.6%
71.1%
21.3%
Q25-3. Multi-family residential development
43.2%
50.2%
6.6%
Q25-4. Single-family residential development
13.4%
72.2%
14.4%
Q25-5. Retail development
12.5%
66.1%
21.4%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q26. SUPPORT FOR DEVELOPMENT INCENTIVES. Using a scale of 1 to 5, where a 5 means "very supportive" and 1 means "not supportive at all," please rate your level of support for having the City provide economic development incentives to encourage the following types of development in the City. (N=894) Very supportive 13.5%
Q26-1. Office development Q26-2. Industrial development
Supportive 30.0%
Neutral 30.8%
Not supportive 7.6%
Not supportive at all 5.5%
Don't know 12.6%
11.1%
30.8%
30.0%
10.7%
5.8%
11.6%
Q26-3. Multi-family residential development
4.3%
13.8%
25.7%
23.6%
20.7%
12.0%
Q26-4. Single-family residential development
12.0%
28.5%
28.0%
11.4%
8.9%
11.2%
Q26-5. Retail development
14.5%
35.8%
23.6%
8.5%
6.3%
11.3%
WITHOUT “DON’T KNOW”
Q26. SUPPORT FOR DEVELOPMENT INCENTIVES. Using a scale of 1 to 5, where a 5 means "very supportive" and 1 means "not supportive at all," please rate your level of support for having the City provide economic development incentives to encourage the following types of development in the City. (without "don't know") (N=894) Very supportive
Supportive
Neutral
Not supportive
Not supportive at all
Q26-1. Office development
15.5%
34.3%
35.2%
8.7%
6.3%
Q26-2. Industrial development
12.5%
34.8%
33.9%
12.2%
6.6%
Q26-3. Multi-family residential development
4.8%
15.6%
29.2%
26.8%
23.5%
Q26-4. Single-family residential development
13.5%
32.1%
31.5%
12.8%
10.1%
Q26-5. Retail development
16.4%
40.4%
26.6%
9.6%
7.1%
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q27. How supportive would you be of the City of Lee's Summit becoming more aggressive with attracting commercial development? Q27. How supportive would you be of City becoming more aggressive with attracting commercial development Very supportive Supportive Neutral Not supportive Not supportive at all Don't know Total
Number 213 334 172 78 42 55 894
Percent 23.8 % 37.4 % 19.2 % 8.7 % 4.7 % 6.2 % 100.0 %
WITHOUT “DON’T KNOW”
Q27. How supportive would you be of the City of Lee's Summit becoming more aggressive with attracting commercial development? (without "don't know") Q27. How supportive would you be of City becoming more aggressive with attracting commercial development Very supportive Supportive Neutral Not supportive Not supportive at all Total
Number 213 334 172 78 42 839
Percent 25.4 % 39.8 % 20.5 % 9.3 % 5.0 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q28. How supportive would you be of the City of Lee's Summit dedicating an economic development fund for activities or programs targeting commercial development? Q28. How supportive would you be of City dedicating an economic development fund for activities or programs Very supportive Supportive Neutral Not supportive Not supportive at all Don't know Total
Number 148 261 226 113 68 78 894
Percent 16.6 % 29.2 % 25.3 % 12.6 % 7.6 % 8.7 % 100.0 %
WITHOUT “DON’T KNOW”
Q28. How supportive would you be of the City of Lee's Summit dedicating an economic development fund for activities or programs targeting commercial development? (without "don't know") Q28. How supportive would you be of City dedicating an economic development fund for activities or programs Very supportive Supportive Neutral Not supportive Not supportive at all Total
Number 148 261 226 113 68 816
Percent 18.1 % 32.0 % 27.7 % 13.8 % 8.3 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q29. What is your age? Q29. Your age 18-34 35-44 45-54 55-64 65+ Not provided Total
Number 188 170 165 176 183 12 894
Percent 21.0 % 19.0 % 18.5 % 19.7 % 20.5 % 1.3 % 100.0 %
Number 188 170 165 176 183 882
Percent 21.3 % 19.3 % 18.7 % 20.0 % 20.7 % 100.0 %
WITHOUT “NOT PROVIDED”
Q29. What is your age? (without "not provided") Q29. Your age 18-34 35-44 45-54 55-64 65+ Total
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q30. Including yourself, how many people regularly live in your household? Q30. How many people regularly live in your household 1 2 3 4 5 6 7+ Not provided Total
Number 142 364 157 141 61 21 4 4 894
Percent 15.9 % 40.7 % 17.6 % 15.8 % 6.8 % 2.3 % 0.4 % 0.4 % 100.0 %
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q30. Including yourself, how many people regularly live in your household? (without "not provided") Q30. How many people regularly live in your household 1 2 3 4 5 6 7+ Total
Number 142 364 157 141 61 21 4 890
Percent 16.0 % 40.9 % 17.6 % 15.8 % 6.9 % 2.4 % 0.4 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q31. Including yourself, how many people in your household are... Mean
Sum
number
2.7
2359
Under age 5
0.1
125
Ages 5-9
0.1
116
Ages 10-14
0.1
121
Ages 15-19
0.2
199
Ages 20-24
0.1
119
Ages 25-34
0.2
192
Ages 35-44
0.3
246
Ages 45-54
0.4
391
Ages 55-64
0.5
436
Ages 65-74
0.3
263
Ages 75+
0.2
151
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q32. Which of the following best describes your current employment status? Q32. What best describes your current employment status Employed outside the home Employed in the home/have a home-based business Student Retired Not currently employed outside the home Not provided Total
Number 555 59 5 227 31 17 894
Percent 62.1 % 6.6 % 0.6 % 25.4 % 3.5 % 1.9 % 100.0 %
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q32. Which of the following best describes your current employment status? (without "not provided") Q32. What best describes your current employment status Employed outside the home Employed in the home/have a home-based business Student Retired Not currently employed outside the home Total
Number 555 59 5 227 31 877
Percent 63.3 % 6.7 % 0.6 % 25.9 % 3.5 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q32a. Where do you work? Q32a. Where do you work Lee's Summit Kansas City, MO Independence, MO Elsewhere in Jackson County, MO Johnson County, KS Clay/Platte County, MO Elsewhere in MO Elsewhere in KS Not provided Total
Number 178 144 27 41 80 8 31 18 28 555
Percent 32.1 % 25.9 % 4.9 % 7.4 % 14.4 % 1.4 % 5.6 % 3.2 % 5.0 % 100.0 %
Number 178 144 27 41 80 8 31 18 527
Percent 33.8 % 27.3 % 5.1 % 7.8 % 15.2 % 1.5 % 5.9 % 3.4 % 100.0 %
WITHOUT “NOT PROVIDED”
Q32a. Where do you work? (without "not provided") Q32a. Where do you work Lee's Summit Kansas City, MO Independence, MO Elsewhere in Jackson County, MO Johnson County, KS Clay/Platte County, MO Elsewhere in MO Elsewhere in KS Total
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q33. Do you own or rent your current residence? Q33. Do you own or rent your current residence Own Rent Not provided Total
Number 754 134 6 894
Percent 84.3 % 15.0 % 0.7 % 100.0 %
WITHOUT “NOT PROVIDED”
Q33. Do you own or rent your current residence? (without "not provided") Q33. Do you own or rent your current residence Own Rent Total
Number 754 134 888
Percent 84.9 % 15.1 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q34. Approximately how many years have you lived in the City of Lee's Summit? Q34. How many years have you lived in City of Lee's Summit 0-5 6-10 11-15 16-20 21-30 31+ Not provided Total
Number 176 90 113 126 207 164 18 894
Percent 19.7 % 10.1 % 12.6 % 14.1 % 23.2 % 18.3 % 2.0 % 100.0 %
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q34. Approximately how many years have you lived in the City of Lee's Summit? (without "not provided") Q34. How many years have you lived in City of Lee's Summit 0-5 6-10 11-15 16-20 21-30 31+ Total
Number 176 90 113 126 207 164 876
Percent 20.1 % 10.3 % 12.9 % 14.4 % 23.6 % 18.7 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q35. What is your total annual household income? Q35. What is your total annual household income Under $40K $40K to $79,999 $80K to $119,999 $120K+ Not provided Total
Number 77 194 240 300 83 894
Percent 8.6 % 21.7 % 26.8 % 33.6 % 9.3 % 100.0 %
WITHOUT â&#x20AC;&#x153;NOT PROVIDEDâ&#x20AC;?
Q35. What is your total annual household income? (without "not provided") Q35. What is your total annual household income Under $40K $40K to $79,999 $80K to $119,999 $120K+ Total
Number 77 194 240 300 811
Percent 9.5 % 23.9 % 29.6 % 37.0 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Q36. Approximately how much have you or other members of your household spent on internet purchases during the past week? Q36. How much have you spent on internet purchases during past week Less than 20 21-50 51-100 101-200 201-300 301-400 401-500 501+ Not provided Total
Number 329 126 131 99 22 13 21 49 104 894
Percent 36.8 % 14.1 % 14.7 % 11.1 % 2.5 % 1.5 % 2.3 % 5.5 % 11.6 % 100.0 %
WITHOUT “NOT PROVIDED”
Q36. Approximately how much have you or other members of your household spent on internet purchases during the past week? (without "not provided") Q36. How much have you spent on internet purchases during past week Less than 20 21-50 51-100 101-200 201-300 301-400 401-500 501+ Total
Number 329 126 131 99 22 13 21 49 790
Percent 41.6 % 15.9 % 16.6 % 12.5 % 2.8 % 1.6 % 2.7 % 6.2 % 100.0 %
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Section 6 Survey Instrument
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2019 City of Lee's Summit Citizen Survey Final Findings Report
January 2019 Re: Citizen Satisfaction Survey Dear Lee’s Summit Resident: We are grateful that you have selected the City of Lee’s Summit as your community. Thank you for the personal and financial commitment you have already given to our City. In our partnership with you, we want to deliver quality services that best meet our community’s needs. Today, we are asking for your help as we look ahead on how to allocate our resources for public safety, transportation, protection of property, and other important qualities of our lives. Investing your time in our customer service survey is an important way you can contribute to your fellow neighbors and citizens. Your home has been randomly selected by our independent survey consultant, ETC Inc., to help determine our performance in providing public services to the community. We are also interested in knowing how well we are doing to create public engagement with our citizens. You are one of the lucky 5,000 individuals chosen! Please accept the important responsibility of representing others in the community. By better understanding the priorities of our residents, the Lee’s Summit City Council and staff can determine where the City is doing well, where there are opportunities for improvement and where to consider spending tax dollars in the future. The survey responses will also further determine how well our community is doing in comparison to similar size cities locally and regionally. The survey will also help guide the City’s Strategic Plan – an effort underway to prioritize the City’s goals in a transparent and accountable manner. That is why it is extremely important that you take the time to complete and return the survey in the postage paid, self‐addressed envelope as soon as possible. Your individual responses will be kept confidential. Again, your input is extremely important! Thank you for taking the time to share your feedback with the City. If you have questions, please contact our Administration Manager, Amy Hugunin, at (816) 969‐ 1247. Yours Truly, William A. Baird Mayor
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2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee's Summit Citizen Survey Thank you for taking time to complete this important survey. City leaders will use survey input to help set community priorities so that tax dollars are spent wisely. Please return the completed survey in the envelope provided. Surveys can be completed online by visiting LSSurvey.org. Please contact Amy Hugunin at 816-9691247 with questions. 1.
PERCEPTIONS OF THE COMMUNITY. Several items that may influence your perception of the City of Lee's Summit are listed below. Please rate each item on a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with...
1. 2. 3. 4. 5. 2.
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5 5 5
4 4 4 4 4
3 3 3 3 3
2 2 2 2 2
1 1 1 1 1
9 9 9 9 9
LEADERSHIP. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City leadership.
1. Overall leadership quality of City elected officials 2. Overall effectiveness of boards and commissions 3. Overall effectiveness of the City manager and staff
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
CITY GROWTH. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City growth.
How satisfied are you with... 1. Rate of growth in Lee's Summit 2. Quality of business growth 3. Quality of residential growth 4.
Satisfied
Overall image of City government How well the City is managing growth Overall quality of life in Lee's Summit Overall quality of services provided by the City Overall value you receive for your City tax dollars and fees
How satisfied are you with...
3.
Very Satisfied
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
Using a scale of 1 to 5 where 5 means "Very Likely" and 1 means "Not Likely At All," please indicate how likely you are to recommend to a friend or colleague...
How likely would you be to recommend... 1. Living in Lee's Summit 2. Conducting business in Lee's Summit 3. Visiting Lee's Summit
Very Likely
Likely
Neutral
Not Likely
Not Likely at All
Don't Know
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
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2019 City of Lee's Summit Citizen Survey Final Findings Report
5.
QUALITY OF CITY SERVICES. Please rate your overall satisfaction with each of the following services provided by the City of Lee's Summit using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." How satisfied are you with...
01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 6.
8.
Neutral
Dissatisfied
Very Don't Know Dissatisfied
5 5 5 5
4 4 4 4
3 3 3 3
2 2 2 2
1 1 1 1
9 9 9 9
5
4
3
2
1
9
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
5
4
3
2
1
9
5
4
3
2
1
9
5
4
3
2
1
9
5
4
3
2
1
9
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
Which FOUR of the items listed in Question 5 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 5.] 2nd: ____
3rd: ____
4th: ____
POLICE SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following police services provided by the City of Lee's Summit. How satisfied are you with...
1. 2. 3. 4. 5. 6.
Satisfied
Overall quality of police services Overall quality of fire and emergency medical services (ambulance) Overall quality of parks and recreation programs and facilities Overall maintenance of streets, municipal buildings and facilities Overall enforcement of private property/building maintenance ordinances Overall quality of public safety education programs Overall quality of customer service received from employees Overall quality of communication Overall quality of programs designed to connect citizens with the City, e.g. Citizen's Leadership Academy, Friends of the Parks, Citizens Police Academy Overall quality of new commercial development Overall quality of the City's stormwater runoff/stormwater management system Overall flow of traffic and congestion management (excluding MoDOT highway interchanges) Overall quality of water services Overall quality of sanitary sewer (wastewater) services Overall quality of municipal court
1st: ____ 7.
Very Satisfied
The visibility of police in neighborhoods The visibility of police in business districts Efforts to prevent crime Overall professionalism of police employees Police Department response to emergencies Quality of Animal Control
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5 5 5 5
4 4 4 4 4 4
3 3 3 3 3 3
2 2 2 2 2 2
1 1 1 1 1 1
9 9 9 9 9 9
Which THREE of the police services listed in Question 7 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 7.] 1st: ____
2nd: ____
3rd: ____
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2019 City of Lee's Summit Citizen Survey Final Findings Report
9.
FIRE AND EMERGENCY MEDICAL SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following fire and emergency medical services provided by the City of Lee's Summit. How satisfied are you with...
1. 2. 3. 4. 5. 6.
Overall quality of local fire protection Overall quality of ambulance service Visibility of fire department personnel Efforts to enhance fire prevention The number of fire stations How quickly the fire department responds to emergencies
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5 5 5 5
4 4 4 4 4 4
3 3 3 3 3 3
2 2 2 2 2 2
1 1 1 1 1 1
9 9 9 9 9 9
10.
Which TWO of the fire and emergency medical services listed in Question 9 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 9.] 1st: ____ 2nd: ____
11.
FEELING OF SAFETY. On a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please rate how safe you feel in the following situations.
1. 2. 3. 4. 5. 6. 7.
How safe do you feel... In your neighborhood during the day In your neighborhood at night In City parks during the day In City parks at night Traveling on City streets In other public areas in Lee's Summit Overall feeling of safety in Lee's Summit
12.
Very Safe
Safe
Neutral
Unsafe
Very Unsafe
Don't Know
5 5 5 5 5 5 5
4 4 4 4 4 4 4
3 3 3 3 3 3 3
2 2 2 2 2 2 2
1 1 1 1 1 1 1
9 9 9 9 9 9 9
STREETS, SIDEWALKS, AND INFRASTRUCTURE. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City services. How satisfied are you with...
01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13.
Quality of City streets (excluding MoDOT highways) Quality of sidewalks Maintenance of City traffic signals/street signs Adequacy of public transportation system Adequacy of sidewalks Adequacy of shared use path/trail system Adequacy of bicycling accommodations Maintenance and preservation of downtown Lee's Summit Snow removal on major City streets Snow removal on streets in your neighborhood Overall cleanliness of City streets and public areas Maintenance of stormwater drainage system
Very Satisfied
Satisfied
Neutral
Dissatisfied
5 5 5 5 5 5 5 5 5 5 5 5
4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3
2 2 2 2 2 2 2 2 2 2 2 2
Very Don't Know Dissatisfied
1 1 1 1 1 1 1 1 1 1 1 1
9 9 9 9 9 9 9 9 9 9 9 9
Which FOUR of the services listed in Question 12 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 12.] 1st: ____
2nd: ____
3rd: ____
4th: ____
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14.
2019 City of Lee's Summit Citizen Survey Final Findings Report
CODE ENFORCEMENT. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City code enforcement.
How satisfied are you with... 1. 2. 3. 4. 5. 6.
Very Satisfied
Satisfied
Neutral
Dissatisfied
5 5 5 5 5 5
4 4 4 4 4 4
3 3 3 3 3 3
2 2 2 2 2 2
Enforcing the cleanup of litter and debris Enforcing the mowing of grass and weeds on private property Enforcing the maintenance of residential property Enforcing the maintenance of business property Enforcing sign regulations Overall appearance of the City
Very Don't Know Dissatisfied
1 1 1 1 1 1
9 9 9 9 9 9
15.
Which THREE of the code enforcement services listed in Question 14 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 14.] 1st: ____ 2nd: ____ 3rd: ____
16.
How supportive would you be of the City of Lee's Summit moving toward a proactive code enforcement approach? ____(1) Very supportive ____(3) Neutral ____(5) Not supportive at all ____(2) Supportive ____(4) Not supportive ____(9) Don't know
17.
Is your water provided by district 13 or Cass County district three? ____(1) Yes [Skip to Q18.] ____(2) No 17a.
Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City water services.
How satisfied are you with... 1. Reliability of water pressure in your home 2. The availability of account information 3. Overall quality of customer service 18.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
5 5 5
4 4 4
3 3 3
2 2 2
1 1 1
9 9 9
PARKS AND RECREATION SERVICES. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of Parks and Recreation. How satisfied are you with...
01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.
Lee's Summit Parks and Recreation Board Maintenance of City parks Number of City parks (currently 32 parks) Number of playgrounds Miles of walking/biking trails (currently 76 miles) Legacy Park Community Center Harris Park Community Center Gamber Community Center Hartman Park Sports Area Legacy Park youth sports fields Youth sports practice areas Youth athletic programs Adult athletic programs Other recreation programs, such as classes and summer camps Ease of registering for programs Fees charged for activities Legacy Park Amphitheater Summit Ice Summit Waves
Very Satisfied
Satisfied
Neutral
Dissatisfied
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Very Don't Know Dissatisfied
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Page 277
2019 City of Lee's Summit Citizen Survey Final Findings Report
19.
Which FOUR of the Parks and Recreation services listed in Question 18 do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 18.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____
20.
Please CHECK ALL of the following sources of information you CURRENTLY USE to get information about the City of Lee's Summit. ____(10) ____(11) ____(12) ____(13) ____(14)
____(01) ____(02) ____(03) ____(04) ____(05) ____(06) ____(07)
Alexa Flash Briefing Broadcast news television City publications (e.g. brochures, water report, election info) City redesigned website (Cityofls.net) Community Counts Newsletter Digital billboards E-newsletters such as City Portal, Council Debrief and Friends of the Parks ____(08) LSTV-Government cable channel (channels 2, 7, 99, or 143) ____(09) Lee's Summit Illustrated, Parks and Recreation program/activity guide 21.
____(16) ____(17) ____(18)
Which FOUR of the information sources listed in Question 20 are the MOST PREFERRED method for you to get information about the City of Lee's Summit? [Write in your answers below using the numbers from the list in Question 20.] 1st: ____
22.
____(15)
Newspaper NextDoor Public meetings Radio Social Media (Facebook, Twitter, Instagram) Special message section on water bill and water bill inserts Video on the City's website YouTube Other: _____________________
2nd: ____
3rd: ____
4th: ____
COMMUNICATION. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied you are with the following aspects of City communication.
How satisfied are you with... 1. 2. 3. 4.
The availability of information about City programs and services City efforts to keep you informed about local issues The level of public involvement in local decision-making Information provided on the City's redesigned website (Cityofls.net) Programming on LSTV, the City's government access cable channel 5. (Comcast 7, Spectrum 2, AT&T U-verse 99 and Google TV 143)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Don't Know Dissatisfied
5 5 5 5
4 4 4 4
3 3 3 3
2 2 2 2
1 1 1 1
9 9 9 9
5
4
3
2
1
9
23.
Approximately how often do you watch the City's government access cable channels (Channel 2, 7, 99 or 143)? ____(1) Every day ____(3) At least once per month ____(5) Not at all ____(2) At least once per week ____(4) Once or twice a year
24.
Have you had any contact with the City of Lee's Summit during the past year? ____(1) Yes 24a.
____(2) No [Skip to Q25.]
Which City department did you contact most recently? ____(01) Administration ____(02) Airport ____(03) Animal Control ____(04) City Clerk ____(05) Codes Enforcement ____(06) Finance/Treasury ____(07) Fire ____(08) Fleet Division ____(09) Human Resources ____(10) Information Technology (IT) Services
____(11) Law ____(12) Municipal Court ____(13) Parks and Recreation ____(14) Planning and Development ____(15) Police ____(16) Procurement and Contract Services ____(17) Public Works-Admin and Engineering ____(18) Public Works Operations (Streets) ____(19) Solid Waste and Environment ____(20) Water Utilities Page 278
24b.
2019 City of Lee's Summit Citizen Survey Final Findings Report
How easy was it to contact the person you needed to reach? ____(1) Very easy
24c.
1. 2. 3. 4.
____(2) Easy
____(3) Difficult
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
Seldom
Never
Don't Know
3 3 3 3
2 2 2 2
1 1 1 1
9 9 9 9
Too Much
About Right
Not Enough
3 3 3 3 3
2 2 2 2 2
1 1 1 1 1
SUPPORT FOR DEVELOPMENT INCENTIVES. Using a scale of 1 to 5, where a 5 means "Very Supportive" and 1 means "Not Supportive at All," please rate your level of support for having the City provide economic development incentives to encourage the following types of development in the City. Very Supportive
Supportive
Neutral
Not Supportive
Not Supportive at All
Don't Know
5 5 5 5 5
4 4 4 4 4
3 3 3 3 3
2 2 2 2 2
1 1 1 1 1
9 9 9 9 9
How supportive would you be of the City of Lee's Summit becoming more aggressive with attracting commercial development? ____(1) Very supportive ____(2) Supportive
28.
Sometimes
4 4 4 4
TYPE OF DEVELOPMENT. Using a scale of 1 to 3, where a 3 means "Too Much" and 1 means "Not Enough," please rate the City's type of development in each of the following areas.
Office development Industrial development Multi-family residential development Single-family residential development Retail development
27.
Usually
5 5 5 5
2nd: ____
Office development Industrial development Multi-family residential development Single-family residential development Retail development
26.
Always
Which TWO of the customer service items listed in Question 24c do you think are the MOST IMPORTANT services for the City to provide? [Write in your answers below using the numbers from the list in Question 24c.] 1st: ____
25.
____(9) Don't know
CUSTOMER SERVICE. Several factors that may influence your perception of the quality of customer service you receive from City employees are listed below. For each item, please rate how often the employees you have contacted during the past year have displayed the behavior described on a scale of 1 to 5, where 5 means "Always" and 1 means "Never."
They were courteous and polite They gave prompt, accurate, and complete answers to questions They did what they said they would do in a timely manner They helped resolve an issue to your satisfaction 24d.
____(4) Very difficult
____(3) Neutral ____(4) Not supportive
____(5) Not supportive at all ____(9) Don't know
How supportive would you be of the City of Lee's Summit dedicating an economic development fund for activities or programs targeting commercial development? ____(1) Very supportive ____(2) Supportive
____(3) Neutral ____(4) Not supportive
____(5) Not supportive at all ____(9) Don't know
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2019 City of Lee's Summit Citizen Survey Final Findings Report
Demographics ______ years
29.
What is your age?
30.
Including yourself, how many people regularly live in your household?
31.
Including yourself, how many people in your household are... Under age 5: ____ Ages 5-9: ____ Ages 10-14: ____
32.
Ages 15-19: ____ Ages 20-24: ____ Ages 25-34: ____
Ages 35-44: ____ Ages 45-54: ____ Ages 55-64: ____
______ people
Ages 65-74: ____ Ages 75+: ____
Which of the following best describes your current employment status? ____(1) Employed outside the home [Answer Q32a.] ____(2) Employed in the home/have a home-based business ____(3) Student 32a.
____(4) Retired ____(5) Not currently employed outside the home
Where do you work? ____(1) Lee's Summit ____(2) Kansas City, MO ____(3) Independence, MO
____(7) Elsewhere in MO ____(8) Elsewhere in KS
____(4) Elsewhere in Jackson County, MO ____(5) Johnson County, KS ____(6) Clay/Platte County, MO ____(1) Own
____(2) Rent
33.
Do you own or rent your current residence?
34.
Approximately how many years have you lived in the City of Lee's Summit?
35.
What is your total annual household income? ____(1) Under $40,000
36.
____(2) $40,000 to $79,999
____(3) $80,000 to $119,999
______ years
____(4) $120,000 or more
Approximately how much have you or other members of your household spent on internet purchases during the past week? [Write "0" if none.] ______ dollars
37.
Do you have any other comments you would like to make?
This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061
Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you. Page 280