2019 City of Lee's Summit Citizen Survey Final Findings Report
2019 City of Lee’s Summit Citizen Survey Importance‐Satisfaction Assessment Matrix ‐Customer Service‐ Exceeded Expectations
Continued Emphasis higher importance/higher satisfaction
They were courteous & polite
They gave prompt, accurate, & complete answers to questions They did what they said they would do in a timely manner
Less Importance lower importance/ lower satisfaction
They helped resolve an issue to your satisfaction
Importance Rating
mean satisfaction
Satisfaction Rating
lower importance/higher satisfaction
mean importance
Opportunities for Improvement higher importance/lower satisfaction
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