City of Lakeland Small Business Development Guide

SMALL BUSINESS ?

ELOPMENT GUIDE DEVELOPMENT DIXIELAND & GUIDE DOWNTOWN Everything you need to know when starting a business in Lakeland

Let’s Get Started

This guide is provided by the Lakeland Community Redevelopment Agency and The SBDC at Central Florida Development Council, Polk County

2

Introduction 3

Process Chart 4-5

Overview 6

Obtaining a Business Tax Receipt

7

Finding the Right Location for Your Business 8

Zoning Approvals 9

Site Plan Review and Development Review Team (DRT) 11

Common Issues Which Come Up During Site Plan Review 12-13

Architectural Design Standards and Historic Preservation 14-16

Signs 17-18

Obtaining Building Permits 19

Utilities, Garbage Collection and Recycling 20

Other Interesting Tidbits 21

Development Incentives and Technical Assistance 22

Committees 23

References 24

3

Introduction Congratulations on deciding to establish or expand your business in the City of Lakeland! The City of Lakeland is committed to taking an active

This guide is intended

role in supporting and growing our business and development community. We believe that it is necessary to foster and facilitate the creation

to help property

of a self-sustaining local environment to grow, attract and retain a creative, talented and educated workforce. We aim to balance private sector

owners and/or tenants

needs with neighborhood and quality of life issues to encourage economic opportunities for all Lakeland residents.

in existing buildings in Downtown and

The City of Lakeland offers many economic incentives for business and development interests through our Enterprise Zone and the Lakeland

Dixieland to navigate

Community Redevelopment Agency, as well as through our partnerships with the Lakeland Economic Development Council, the Lakeland

the permitting and

Downtown Development Authority and the Small Business Development Council.

licensing process.

Our City staff is organized and willing to assist you in navigating the process of getting your business or project up and running.

This guide is intended to help property owners and/or tenants in existing buildings in Downtown and Dixieland to navigate the permitting and licensing process and to answer many common questions. It will provide an overview of the process and the most frequently-asked questions. While we have attempted to cover most issues, there may be something that is still unclear. As a result, we have included phone numbers and contact information in order to help make the process easier.

THE BASICS The City of Lakeland has established a number of standards and regulations to ensure a quality environment and to protect your future investment.

In general, the required City approvals for most new businesses include: • Business Tax Receipt – All businesses located and/or operating inside city limits of Lakeland are required to pay an annual business tax to the City of Lakeland AND Polk County. A receipt for payment of the Business Tax is commonly referred to as a Business Tax “Receipt”.

• Zoning Approvals – Required to ensure that the type of business and the building are appropriate to the neighborhood. Other permits may be required for specific business types.

• Building Permits – Required to assure conformance with building codes and life-safety requirements.

Process Chart*

Start

Allowed by zoning?

ID Location

Business tax license

Yes

(County and City)

No

Speak to planner

Could be allowed?

Zoning or CU

Yes 90-120 Days

No

Need more information on a specific topic?

Go directly to the corresponding page

7

Business Tax Receipt

|

8

Location

|

9

Zoning

|

11

Site Plan Review

|

14

Approved Denied

Architectural Design Standards and Historic Preservation

* Change in use?

No

Please note that many of these reviews may be done concurrently.

We recommend that you contact (863) 834-6011 for a consultation.

Exterior improvements (signage)

No

Yes

Yes

DRT or site plan review

Arch review

30 Days

17 19 Signs

|

Permits

|

Certificate of occupancy

End

Building permit

7-60 Days

20

Utilities, Garbage Collection and Recycling

|

22

Development Incentives or and Technical Assistance

|

23

Committees

|

24

References

6

Overview Just starting a business?

Contact the Small Business Development Council (SBDC) for help. They can provide free technical assistance and support.

(863) 534-5915 www.polksbdc.org

There are seven primary steps to receive approval for a new business in the City of Lakeland.

1. Determine the Business Entity – The requirements for business registration depend on the type of business ownership. The most common forms of business entities are: Sole Proprietorship, General Partnership, Limited Partnership, Limited Liability Partnership, Limited Liability Company, and a Corporation. Consult an attorney or research yourself by contacting the Florida Department of State Division of Corporations at http://sunbiz.org and click on “Starting a Business”.

2. Obtain a Federal Employee Identification Number – If you have employees or are a corporation, you will need a Federal Employer Identification Number (FEIN) from the Federal Internal Revenue Service (IRS). If an EIN is required, applications can be completed and submitted electronically at www.irs.gov/business/small/ or by calling the IRS’s Business & Specialty Tax Line at (800) 829-4933.

3. Name the Business – You must select a name for your business, and then file a fictitious name statement in a local newspaper (Legal Notice must run 3 days). You must also open a bank account for the business.

4. Register Your Business with the State – Businesses incorporated in Florida are typically required to register with the State’s Division of Corporations, while many professions are required to register with the Department of Business and Professional Regulation. Go to myflorida.com and click on Business and Starting a Business in Florida for a general overview.

5. Apply for County and City Business Tax Receipts – All businesses must have a valid business tax receipt from the city and the county in order to do business within the City limits.

6.

Obtain City Zoning Approval – All businesses must comply with zoning requirements before conducting business in the City of Lakeland.

Depending on the location and type of business, the types of approvals may include: verification that the use is permitted in that location, Conditional Use, Site Plan Review, Historic Preservation Board Design Review Committee, and/or Lakeland Downtown Development Authority Design Review.

7. Obtain Building Permits – All businesses must obtain building permits for construction and interior improvements. Examples of work that require a permit include: additions, demolition, new plumbing, new electrical wiring, and signage. Finish work that does not require a permit includes carpeting, wall papering and painting.

Other Permits – Depending upon your type of business, permits from other agencies may be required. For example, any business storing, handling, selling or serving food or drink must obtain a permit from the Department of Business and Professional Regulation (DBPR) or the Polk County Health Department. Any business selling or serving alcoholic beverages must obtain a license from the Division of Alcoholic Beverages and Tobacco.

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Obtaining a Business Tax Receipt The City of Lakeland requires all businesses located and/or operating inside the Lakeland City limits to pay an annual business tax and in

You must obtain a

turn, be in possession of a business tax receipt. Most business tax fees are based on square footage, number of workers and/or a category

business tax receipt

of profession. Your business tax fee can be determined after completion of the application with the Business Tax Office. Not-for-profit

from Polk County

organizations are encouraged to apply for a no-fee business license. Please note that Business Tax Receipt Applications must be filled out in

before you can apply

person at City Hall.

for your city business tax receipt.

You must also obtain a business tax receipt from Polk County before you can apply for your city business tax receipt. Polk County has administrative offices conveniently located in Bartow and Lakeland. Their business tax receipt information is also available online.

WHAT WILL I NEED IN ORDER TO OBTAIN A BUSINESS TAX RECEIPT? There are a number of pieces of information that you should have in order to apply for your business tax receipt. These include: • Business name and entity type • Social Security Number or Federal Tax ID number • Fictitious name number from the Florida Department of State (for DBA)

• Business location • State Sales Tax number

For businesses with a fixed place of business in the City, the application must be submitted in person by the owner, proprietor, officer of the corporation, or an authorized agent with a letter signed by the business owner. Copies of other regulatory permits or licenses from the State of Florida or Polk County should be submitted with your business tax receipt application. These include restaurants (Florida Division of Hotels and Restaurants); daycare and mobile home parks (Polk County Health Unit); retail food services (Florida Department of Agriculture & Consumer Services); and any of the following professions: attorneys, automobile repair/sales, banking/finance , contractors, cosmetology, engineering, food/lodging, health occupations, pest control and real estate (Florida Department of Business and Professional Regulations).

Is there a fee?

Yes. Business tax fees are adopted by the local government. Please call the Business Tax Office for the most current information about fees specific to your business. (863) 834-6025

?

8

Finding the Right Location for Your Business Use the City of Lakeland’s online Address Lookup tool to determine if potential locations are zoned for your business type.

Determine your type of business This should include all of the functions of your business in order to ensure the location is appropriate for performing all of your business’ operations. An example would be an auto parts retail store that also rebuilds engines: a retail location may be appropriate for parts sales, but not for auto repair. You must have a business address to apply for a business tax receipt.

Factors to consider Many factors must be considered in the selection of the appropriate location for your business. For retail businesses, this includes proximity to customers, cost to buy vs. lease, visibility, access to parking, proximity to complimentary businesses, etc. For a manufacturer, other factors may be more important such as the availability of skilled labor and convenient truck access. The key is finding a location that satisfies all of these criteria and is properly zoned for your business.

Whom should I speak to first?

The City’s Planning Division can verify that a particular location is properly “zoned” or allowed for your business. “Zoning” refers to the division of the city into various districts. The rules for each zoning district are outlined in the Land Development Regulations (the “zoning code”). It is recommended that you check with the Planning Division before entering into any lease or contract to purchase. Zoning regulations vary from city to city, so don’t assume that your business will be appropriate in a zone by the same name in a different community.

A written description of your proposed business operation is recommended in order to determine proper zoning. A complete description would define the nature of your business, size (square footage/number of employees) and hours of operation. Please be prepared to provide the location’s address.

Staff for the Planning Division can be reached at (863) 834-6011.

How can I find locations?

After meeting with the Planning Division to determine the appropriate zones which permit your type of business, you can use the City of Lakeland’s online Address Lookup tool to determine if potential locations are zoned for your business type. Another method is to work with a commercial real estate broker who can assist with finding an appropriate location.

Home based businesses Certain types of businesses may be allowed to be run out of your residence. This option is often very cost effective and may offer the easiest way to start a business. This topic will be covered in the next section.

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Regulatory Considerations Now that you have defined your type of business and found some potential locations, you are ready to seek zoning approvals.

The City of Lakeland’s Planning Division

Zoning

can assist you in

A planner in the Planning Division can provide a free consultation for you in determining if your business is permitted at the location you

determining the

desire. The planner will also review with you any zoning conditions, parking requirements or other types of approvals which may be required.

specific parking requirement for your

Conditional Use (CU) Some uses in certain zoning districts require review and approval of a Conditional Use (CU). The purpose of the CU is to ensure businesses are compatible with the surrounding uses. Typically, a CU is required for businesses that have the potential to create noise, odors, or specific parking or traffic impacts. The CU process is designed to insure that potentially impacted neighbors are both informed of and provided an opportunity to comment on the proposed business.

If the Planning Division determines that your business requires a CU, a planner will be assigned to assist you. Applications and information about fees and meeting schedules are available online and at the Planning Division. A site plan and a written business description are required. Your application will be reviewed at a public hearing of the Planning and Zoning Board and notices will be mailed to all surrounding property owners prior to the meeting.

Parking The amount of parking required by the City of Lakeland is determined by the type of business and geographic locations and is outlined in the Land Development Regulations. Some portions of Downtown Lakeland are classified as “parking exempt�, meaning that the provision of off-site parking is not required by the business or owner. Alternative parking options may be explored to achieve required parking spaces. The Planning Division can assist you in determining the specific parking standard for your business.

What happens if I buy or take over a business with a CU? The CU approval is for the benefit of the applicant only. The character or benefit of the conditional use shall not be changed or transferred without a new conditional use approval or without City Commission approval by resolution. The Planning Division can assist you with this process.

business.

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Home Based Businesses Typical examples of home occupations are home offices and businesses which provide services at other locations, such as consultants.

“Home occupations” or home based businesses are permitted in RA-4 single family and all two family (RB) and multi-family (MF) zoning districts only. Typical examples of home occupations are home offices and businesses which provide services at other locations, such as consultants. The following regulations must be met: 1. There shall be no external advertising, external display of goods or any other external evidence of any home occupation with the exception of a small non-illuminated building sign not exceeding one (1) square foot in area, as permitted in the sign regulation section of the Land Development Regulations.

2. Such occupation shall be carried on by the resident in his or her own private residence (no employees).

3. Such occupation shall not occupy more than 1/3 of the floor area of the residence and may not be within an accessory or secondary building.

“Business mail and phone addresses” are permitted in all single family (RA) and two family (RB) zoning districts. Similar to home occupations, the following regulations must be met: 1. There shall be no evidence of business activity at any time including, but not limited to signs, displays, customer or business traffic to and from the property.

2. There shall be no evidence of business within the residence other than single desk and phone.

3. There shall be no storage of goods, materials or business equipment on the premises.

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Site Plan Review and Development Review Team (DRT) Many times businesses are permitted in zoning districts on properties which were previously used for different types of commercial or even

Any request for

sometimes residential activities. In these instances, while your business may be allowed under the existing zoning, the site must be reviewed

development approval

to make sure that it can accommodate your commercial activities. The Planning Division staff refers to this as a “Change in Use” which requires

that involves a site

a “Site Plan Review”. Site Plan Review may also be triggered when the estimated cost of proposed improvements to a site exceeds twenty-five

plan drawing requires

(25) percent of the property’s current assessed value (land + improvements) according to the Polk County Property Appraiser’s Office.

Concept Plan Review.

In order to assist in identifying site plan issues in advance, it is recommended that all site plans first be submitted for Concept Review.

What is Concept Review?

Any request for development approval that involves a site plan drawing requires Concept Plan Review prior to making a formal application or submittal. This involves attending a meeting with the City’s Development Review Team (DRT) to go over the proposed project at the conceptual level before you produce final plans. This will also help you more fully understand the City’s requirements and will identify the need for additional information and/or required studies.

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WHO IS REPRESENTED ON THE DEVELOPMENT REVIEW TEAM (DRT)?

The DRT is made up of staff representatives from Community Development, Public Works, Water Utilities, Parks and Recreation, Lakeland Electric and the Lakeland Fire Department. The review includes but is not necessarily limited to the following: • Consistency with Comprehensive Plan • Adherence to zoning regulations • Compatibility with surrounding land uses and zoning

•

• •

Infrastructure systems (roads, water, wastewater, electric) Drainage and stormwater management Vehicle and pedestrian access and circulation

• • • •

Parking Landscaping and irrigation Parks and open space Environmental impacts (lakes, wetlands etc.)

What do I need to submit in order to complete a Concept Review?

You must fill out a Project Information Form, as well as provide a location map of the property and any of the following: commercial site plan, site development plan for conditional use, or map or sketch plan for any other project. There is a $230 fee; however, this amount will be applied as a credit against any final site plan review fee submitted within one (1) year of concept review. The conceptual review fee is waived for conditional use and planned unit development applications.

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Common Issues Which Come Up During Site Plan Review All commercial users are required to provide an acceptable monitoring point for their wastewater discharge.

Backflow Preventer A backflow prevention assembly is required on all non-residential water services or services with a risk of contamination through cross-connection. Florida Statutes require all public water system operators to ensure the safety of the water they provide to their customers.

Backflow preventers are specifically referenced to prevent the backflow or back-siphonage of water of questionable quality from entering into the public supply. Each service location’s backflow risk is assessed based upon the Water Utilities’ Cross-Connection Control program specifications. Customer classification, water uses within the location, connected plumbing devices, and other factors are considered, as well as determining the proper location for the assembly. Often with older buildings or multiple tenant situations, site constraints prevent conventional assembly installations. In these instances, the Water Utility can work with you to determine the most acceptable installation. The City of Lakeland’s Water Utilities Engineering group can be reached at (863) 834-8316.

Grease Interceptor/Sand Oil Filter All commercial sites which provide open food service or have the potential to release oil or grease with their wastewater discharge are required to trap, contain and properly dispose of the oil and grease and not to discharge oil or grease to the City of Lakeland’s sanitary sewer system. Grease interceptor (a.k.a. grease trap) requirements are set forth in the state plumbing code and the City of Lakeland’s Pretreatment Ordinance.

Automotive facilities or facilities that ultimately discharge sand or oil into the City’s sanitary sewer system are required to install a sand oil separator.

Each location and business activity is evaluated with regard to the size, location and proper device for the customer’s wastewater discharge.

When remodeling site constraints preclude the use of a conventional exterior grease interceptor, interior grease interceptors (of proper size and acceptable manufacture) may be allowed in areas listed in the City of Lakeland Wastewater Operations Division Grease Interceptor Policy. The Water Utilities and the Building Inspection and Permitting Division will work with you to determine the required device.

Monitoring Manhole All commercial users are required to provide an acceptable monitoring point for their wastewater discharge. The City of Lakeland’s Pre-treatment Ordinance and Lakeland City Code Chapter 102 (State Code Chapter 62) specifically require access points to enable sampling and testing for conformance with discharge limits. All new commercial development sites that are required to install a grease interceptor or sand oil separator should be designed to include a monitoring manhole. When remodeling site constraints and business activities warrant, as determined by Water Utilities, a customer may be able to substitute a 6-inch sewer cleanout for the traditional monitoring manhole. The Water Utility Department can work with you to evaluate whether or not the constraints of your project will warrant the conditioned approval of a sewer cleanout as a substitute for a monitoring manhole.

13

Common Issues Which Come Up During Site Plan Review continued Parking

The City of

The amount of parking required by the City of Lakeland is determined by the type of business and geographic location and is outlined in the

Lakeland may

Land Development Regulations. Some portions of Downtown Lakeland are classified as “parking exempt”, meaning that the provision of off-site

consider a

parking is not required by the business or owner. The Planning Division can assist you in determining the specific parking standard for your

stormwater

business. The City’s Parking Division can also assist you with leased parking spaces in a number of City-owned parking lots and structures.

permitting

(863) 834-6303

variance for up

Solid Waste Collection Many of our commercial sites have existing garbage “can collection” rather than more traditional commercial dumpsters. Where space permits, the City’s preference is to require commercial users to include a dumpster enclosure and dumpster pad in any new development.

Depending upon the size and use, you may be eligible for a waiver to allow for continuation of “can collection”. Depending on the size and use, you may also be able to share dumpster space with a neighboring business.

Stormwater Management The City’s Public Works Department is responsible for the overall capacity and function of the City’s stormwater system. As a result, during site plan review, all projects are evaluated for the quantity of stormwater runoff which may be generated. The City of Lakeland may consider a stormwater permitting variance for up to 1,500 square feet of increased impervious area through an administrative variance.

Electric Service Lakeland Electric provides electric service to any customer within its service territory. Many times this service can be provided, at no cost to the Customer/Developer. It should be noted however, that for underground services, the customer is responsible for installing the conduit system, including pull boxes and concrete foundations (pads) for any necessary transformers or other equipment, as well as their own “Service Entrance Conductor”, from the transformer to the meter.

Beyond that, depending on how much line construction is required to provide service to a customer, there may also be “Contribution in Aide of Construction” (CIAC) charges to the Customer/Developer. For further information please contact the Supervisor of New Development Engineering, Lakeland Electric, at (863) 834-8865 and or reference Lakeland Electric’s “Standard Electric Service Requirements” guidelines, located at the following web address: http://www.lakelandelectric.com/LinkClick.aspx?fileticket=KcMsoJ%2bjsuA%3d&tabid=117&mid=446

to 1,500 square feet of increased impervious area through an administrative variance.

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Architectural Design Standards and Historic Preservation Any property owner interested in constructing a building, renovating the exterior of a building including an accessory structure or demolishing a

Certain parts of the City have higher design standards which govern architectural detailing, placement of structures and overall exterior property improvements. These standards are part of Lakeland’s historic preservation program, which is dedicated to protecting the unique architectural, cultural, and historical character of our community. The Secretary of Interior’s Standards for Rehabilitation are used as the basis and reference for the City’s various Design Guidelines. These Standards and Guidelines are used by the Historic Preservation Board to evaluate all exterior alterations, demolitions, and new construction within the City’s seven historic districts.

What is the Historic Preservation Board?

In 1980 the City Commission adopted Ordinance #2203 (amended #3841) relating to historic preservation. This ordinance established the Historic Preservation Board, the Design Review Committee, the composition and duties of the Board and other related procedures.

principal or accessory

The Historic Preservation Board Design Review Committee reviews elements of development, redevelopment and preservation that affect the

structure must submit

continued existence of and visual quality, in historic districts. Any property owner interested in constructing a building, renovating the exterior

an application for a

of a building (including an accessory structure or demolishing a principal or accessory structure) must submit an application for a Certificate of

Certificate of Review/

Review/Appropriateness. It is important to speak with a Planning staff member prior to completing an application for a Certificate of Review/

Appropriateness.

Appropriateness.

What is a Certificate of Review/Appropriateness?

Once your project has been reviewed by staff and/or by the Historic Preservation Board’s Design Review Committee and has been determined to be in conformance with the Design Standards, the project will receive a Certificate of Review/Appropriateness. This is Certificate must be issued in order to receive a building permit.

How do I know if my business is in a location which has Design Standards?

The easiest way to do this is to use the City’s Address Lookup function. This is an online tool which can indicate whether or not you are within a designated historic district or a redevelopment area. You can also contact the Planning Division at (863) 834-6011 for assistance.

What if my business is outside of a Historic District, but is still within the Downtown Development Authority?

Due to the City’s interest in maintaining a high quality of design within the Downtown area, it has given the Lakeland Downtown Development Authority, LDDA, the ability to review and enforce Design Standards for exterior improvements to properties within Downtown Lakeland, and outside of the designated Historic Districts. Review is completed by the LDDA’s Design Review Committee with support from LDDA and City staff.

The City’s Address Look-Up tool can assist you in determining whether or not your business location requires LDDA review.

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Architectural Design Standards and Historic Preservation continued Where can I find the Design Standards?

Questions about

The Historic District Design Standards or Guidelines are available online. Properties along South Florida Avenue in the Dixieland Community Redevelopment Area (CRA) are subject to the standards as outlined in the Dixieland CRA Commercial Corridor Guidelines. Properties within Downtown Lakeland’s Munn Park Historic District follow the U.S. Department of the Interior’s “The Secretary of the Interior’s Standards for Rehabilitation”. In addition, properties within Downtown Lakeland, but outside of the Munn Park Historic District, are still subject to Design Standards of the Lakeland Downtown Development Authority (LDDA) www.ldda.org. And all properties within the residential historic districts of Beacon Hill, Lake Hunter Terrace, Dixieland, South and East Lake Morton and Biltmore/Cumberland, are subject to the Residential Historic Design Guidelines.

exterior improvements or alterations?

Feel free to call us at (863) 834-6011.

?

What needs to be reviewed?

As a rule of thumb, any improvements or alterations made to the exterior of a property within a historic district or Downtown are subject to design review. Depending upon the scope of work, some items can be approved administratively by staff and are not required to go before the Historic Preservation Board. These items are predominantly “repair” or “replacement” in nature and include:

• Exterior Walls

• Roofs, Soffits, Fascia and Chimneys

Repair of original wall material with “in-kind” materials and design, including exterior paint colors on Repair of original shingles or tiles, with “in-kind” materials and design. residential buildings (colors should not obscure architectural detail and should not be incompatible • Ordinary Maintenance and Repair with other neighborhood colors).

Duplicating original materials and features.

• Windows, Awnings and Doors

Repair of existing windows and doors where type, style, size and arrangement remain the same as the original.

All other exterior improvements or alterations may need to go before the Historic Preservation Board. If you have questions, feel free to call us at (863) 834-6011.

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Architectural Design Standards and Historic Preservation continued The length of time

Is there a fee for a Certificate of Review/Appropriateness?

between the

For a project costing less than $10,000 there is no fee. For all other Certificate of Review/ Appropriateness work, including demolitions, the

Application being

fee is $170 due when the application is submitted to Community Development. A $350 fee for work begun without a Certificate of Review/

submitted and

Appropriateness is due when the application is submitted to Community Development.

receiving a Certificate of Review/

How long will the review process take?

Appropriateness will

The length of time between the Application being submitted and receiving a Certificate of Review/Appropriateness will vary depending upon

vary depending upon

the complexity of the project. It is important to speak with a Planning staff member prior to completing an application for a Certificate of Review/

the complexity of the project.

It is important to speak with a Planning staff member prior to completing an application for a Certificate of Review/ Appropriateness.

Appropriateness.

17

Signs Do I need a sign permit?

All signs must have

Yes. Your business will need a sign permit for new permanent signs or for changing the face of existing signs. All signs are reviewed by the Building Inspection Division. It is a good idea to check with the Building Inspection Division about what the regulations are before designing your sign.

permits.

What types of signs are permitted?

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Allowable sign types and sizes are based upon zoning districts. Off-premises signage is prohibited. The following sign types are those which are generally allowed within the City:

• Wall sign

• Window sign

A sign applied or attached to a wall. The display surface is parallel to the wall.

A sign which is attached to the interior or exterior of the window.

• Ground sign

• Directional sign

A sign which is supported by structures or supports in or upon the ground and independent of support from any building.

A sign located at the exit of entrance of a premise that had two or more driveways.

• Projecting Sign

• Hanging sign

A sign attached to and hanging vertically from an overhang, awning, arcade, or A building sign projecting perpendicular from and supported by a wall of a building. structural canopy of a building These signs may not extend more than forty-two (42) inches from the face of the wall.

In some of our redevelopment districts there are more choices in sign types including sidewalk signs which are self-supporting, portable signs, as well as projecting signs, which extend perpendicular to the building face. The Building Inspection Division can assist in determining the types of signs allowed. (863) 834-6012

Can I have a sidewalk sign?

Sidewalk signs are only allowed in Downtown zoning districts and are subject to permitting and design standards as outlined in the Land Development Regulations. General regulations include the allowance of one (1) sidewalk sign per ground floor retail business to be placed in front of the business premises during business hours. Signs are only allowed where the sidewalk or pedestrian walkway is a minimum of ten (10) feet in width and may not interfere with exits, fire hydrants, parking meters, bike racks, sidewalk or wheelchair ramps, etc. Please call the Planning Division for more information. (863) 834-6011

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Signs continued Some areas of the City, like Downtown and the Dixieland

How do I design a sign?

Typically, you will hire a sign company to design and manufacture your business signs. The Land Development Regulations contain the basic regulations for location and maximum size for each permanent sign type.

Community Redevelopment

Some areas of the City, like Downtown and the Dixieland Community Redevelopment Area, include design standards which must be considered

Area, include design

when designing signage. In these areas, Design Assistance or Signage Grants may be available to provide access to a design professional as well

standards which must

as matching grant funds for sign fabrication and installation. A planner with the Planning Division can assist you in identifying whether or not

be considered when

your business is in one of these areas.

designing signage.

In these areas, Design

Do I need a Building Permit?

Assistance or Signage

Yes. Most signs require a building permit. Plans and specifications, usually prepared by the sign company, must be submitted for plan check with

Grants may be

the City’s Building Permit Division. Building code regulations will govern the proper method of attaching the sign to the building as well as any

available to provide

electrical wiring which may be required for sign illumination.

access to a design professional as well as

Can I have a Temporary Sign?

matching grant funds

No.

for sign fabrication and installation.

Can I have a sidewalk sign?

Sidewalk signs are only allowed in Downtown zoning districts and are subject to permitting and design standards as outlined in the Land Development Regulations. General regulations include the allowance of one (1) sidewalk sign per ground floor retail business to be placed in front of the business premises during business hours. Signs are only allowed where the sidewalk or pedestrian walkway is a minimum of ten (10) feet in width and may not interfere with exits, fire hydrants, parking meters, bike racks, sidewalk or wheelchair ramps, etc. Please call the Planning Division for more information (863) 834-6011.

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Obtaining Building Permits What activities require a building permit?

When you obtain

All businesses must obtain building permits for construction and interior improvements. Examples of work that requires a permit include additions, demolition, interior walls, drop ceilings, new plumbing, new electrical wiring or light fixture installation. Finish work which does not require a permit includes carpeting, painting, and wall papering. If you have questions about whether or not your project needs a permit, please email buildinginspection@lakelandgov.net

a permit for any

How do I apply?

Most inspections

To obtain your building permit(s), you or your contractor must submit plans and pay the fees for plan check with the City’s Building Permitting Division. The types of plans required, and the level of detail, will depend upon the scope of work proposed. When plans are required, it may be advisable to have an experienced design professional assist you. Plans for non-structural alterations, such as door and window replacements, can be drawn by anyone. For projects involving structural modifications, plans and calculations are typically required and must be prepared, signed and sealed by a registered architect or engineer licensed in the State of Florida.

Are there certain permits or approvals which must be acquired before the building permit?

Yes. There are instances where you must already have approvals before applying for your building permit. These include: • If you need zoning or a Conditional Use • If you need Architectural Design Review from EITHER the Lakeland Downtown Development Authority or the Historic Preservation Board Design Review Committee • If you intend on applying for a geographic property owner incentive, such as the Façade Improvement Matching Grant, Design Assistance Grant, Signage Grant or Food Service Matching Grant.

Why do I need inspections and how do I request them?

The City will require periodic inspections to ensure that your project is being constructed per the approved plans and specifications associated with your building permit. The building inspector acts on your behalf and that of the City to ensure the safety of your business and building.

When you obtain a permit for any work the required inspections for that job will be included. Most inspections when called in are completed within 24 hours. Inspections are to be called in on the Interaction Voice Response (IVR) system by the contractor. The Automated Inspection Response System is an Interaction Voice Response (IVR) system for callers to use a touch-tone telephone to schedule, inquire, or cancel inspections. The IVR system is available 7 days a week, 24 hours a day. Inspections request made before 7 AM will be scheduled for the current working day. When you obtain a permit, instructions for IVR use will be included.

work the required inspections for that job will be included. when called in are completed within 24 hours.

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Utilities, Garbage Collection and Recycling Commercial

Electric Service

recycling services

Lakeland Electric provides electric service to any customer within our service territory. Many times this service can be provided, at no cost to the

are provided in

Customer/Developer. It should be noted however, that for underground services, the Customer is responsible for installing the conduit system,

Downtown

including pull boxes and concrete foundations (pads) for any necessary transformers or other equipment, as well as their own “Service Entrance

Lakeland as part

Conductor”, from the transformer to the meter. For further information please contact the Supervisor of New Development Engineering,

of the City

Lakeland Electric, at (863) 834-8865 and or reference Lakeland Electric’s “Standard Electric Service Requirements” guidelines, located at the

of Lakeland’s Commercial

following web address. http://www.lakelandelectric.com/LinkClick.aspx?fileticket=KcMsoJ%2bjsuA%3d&tabid=117&mid=446

Recycling Pilot Program.

Water & Wastewater City of Lakeland Water Utilities, a municipal-owned utility, may provide water and wastewater service for your project, as determined by availability of infrastructure in your area.

Commercial customers shall be required to pay for extensions and infrastructure needed above that which is already available, as well as meters and impacts fees to provide service. A formal request for water and wastewater capacity should be made to Water Utilities prior to the start of your project. A capacity application can be obtained from the Water Utilities Engineering New Development Group.

Deposits for service may be required and will be set by Lakeland Electric Customer Service. Please contact Water Utilities directly for questions other than those related to deposits. For more information about water and wastewater service, call City of Lakeland Water Utilities Engineering New Development Group at (863) 834-8316. Refer to solid waste #13

Recycling Commercial recycling services are provided in Downtown Lakeland as part of the City of Lakeland’s Commercial Recycling Pilot Program. The program, which began in January 2010, offers paper products (office paper, newspaper, magazines, junk mail, and other paper board products), glass (clear and colored), steel cans, plastic (#1 & #2) and aluminum collection at centralized locations throughout Downtown Lakeland at no cost to customers. Pick-up is once a week. Bins are locked, and keys are distributed through the Lakeland Downtown Development Authority. Please contact (863) 687-8910 for more information and assistance.

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Other Interesting Tidbits Can I have a Sidewalk Café?

Sidewalk signs are

Yes. Sidewalk cafes, by definition in the City’s Land Development Regulations, are restaurants or food services establishments with seating within the public right-of-way. They are only allowed within the boundaries of Downtown and are permitted through the Community Development Department and renewed annually through the City’s Business Tax Office. Sidewalk cafes are only permitted adjacent to a restaurant or food service establishment (no bars or lounges) where there is sufficient sidewalk width to accommodate a 4’.0” minimum walkway clearance. Sidewalk café furniture will be subject to review and minimum standards. Permits are $100 annually.

only allowed in

Can I open a bar or lounge?

as outlined in the

Yes. Bars, lounges and other entertainment uses are defined by the State of Florida Alcohol Beverage License type and are allowed subject to zoning. Most of the zoning in Dixieland allows these uses “by right” or without special approval by the Planning and Zoning Board. However, it should be noted that Alcoholic Beverage Establishments are subject to minimum separation distance requirements from schools, churches, synagogues and other houses of worship. It is possible to be granted relief from the distance requirements by petitioning the Zoning Board of Adjustments and Appeals. Please call the Planning Division for assistance.

In Downtown, bars, lounges and related entertainment uses may be considered through the Conditional Use process. In evaluating a conditional use request, the Planning and Zoning Board will consider: proximity to other sensitive uses, concentrations of establishments which could be seen as detrimental to Downtown, size or scale of the proposed establishment, experience/professionalism of the management and approval or support of the Lakeland Downtown Development Authority. Minimum distance requirements from schools and houses of worship also apply in Downtown. Moreover, conditional use permits of this type may be revoked if the establishment exceeds five (5) Code Enforcement violations or five (5) Lakeland Police Department incident reports in a calendar year. Please call the Planning Division for assistance.

Downtown zoning districts and are subject to permitting and design standards Land Development Regulations.

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Development Incentives or and Technical Assistance The Core Improvement Area allows for the exemption of all County and City impact fees, excluding water and wastewater.

We recognize that navigating the development process is resource intensive and oftentimes it helps to have some financial and technical assistance. In Downtown Lakeland and Dixieland, we have a number of resources to assist you in getting your business opened.

Core Improvement Area The Core Improvement Area allows for the exemption of all County and City impact fees, excluding water and wastewater. The “Core� includes all designated Historic Districts, the Downtown Community Redevelopment Area, and some portions of the Mid Town Community Redevelopment Area including the Medical District. For more information and maps of these areas, check out www.lakelandcra.net

Dixieland Design Assistance Grants Property owners and business owners are able to work with preselected local architects to develop conceptual designs for exterior improvements to properties within the Dixieland Community Redevelopment Area.

Façade Improvement Matching Grants Property owners and business owners are able to work with preselected local architects to develop conceptual designs for exterior improvements to properties within the Dixieland Community Redevelopment Area.

Food-Related Services Incentive Offers up to $15,000 in dollar-for-dollar matching funds to assist in establishing food-related businesses in eligible properties within the Dixieland Community Redevelopment Area. Matching funds are a grant that can be used to offset the cost of eligible lease-hold improvements necessary to establish and operate a food service or restaurant business.

Downtown Tax Increment Reimbursement Qualified property owners or tenants (with owner approval) are eligible to receive tax increment reimbursement on a sliding scale for a maximum of ten (10) years. The renovation/improvement must be at least 50% of the then current assessed value of the property and must bring the property into compliance with all building codes. The applicant must apply for consideration prior to receiving a building permit for construction.

Downtown Sign Grant The intent of the grant program is to improve and create interesting and innovative signage affixed to buildings in the Lakeland Downtown Development Authority (LDDA) district that enhance and aesthetically improves the district.

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Committees In this guide we have referenced a number of different groups and committees which may be involved in the review of your project. To recap,

Don’t forget that all

here’s a comprehensive list and a quick description of their purview as it relates to topics mentioned in this guide :

of this information is

City Commission (863-834-6005) 1st and 3rd Monday of each month – 9:00 AM, City Commission Chambers, 3rd Floor Final approval of zoning and conditional use recommendations

Development Review Team (863-834-5000) 1st and 3rd Wednesday of each month – 8:45 AM, Building Inspection Conference Room, 1st Floor Concept review for site plans

Dixieland Community Redevelopment Area Advisory Board (863-834-6011) 3rd Tuesday of each month – 4:00 PM, Building Inspection Conference Room, 1st Floor Review and approval of Design Assistance, Façade Improvement and Food Service Establishment Matching Grants

Downtown Community Redevelopment Area Advisory Board (863-834-6011) 1st Thursday of each month – 8:00 AM, City Commission Conference Room, 3rd Floor Review, approval of tax increment reimbursement

Historic Preservation Design Review Committee (863-834-6011) 4th Thursday of each month – 7:30 AM, Building Inspection Conference Room, 1st Floor Certificates of Review/Appropriateness for exterior improvements in Historic Districts

Lakeland Downtown Development Authority (863-687-8910) 3rd Thursday of each month – 8:00 AM, City Commission Conference Room, 3rd Floor Certificates of Review/Appropriateness for exterior improvements in C6 district, sign grants

Planning and Zoning Board (863-834-6011) 3rd Tuesday of each month – 8:30 AM, City Commission Chambers, 3rd Floor Zoning and conditional use recommendations

Zoning Board of Adjustments and Appeals (863-834-6011) 1st Tuesday of each month – 9:00 AM, City Commission Chambers, 3rd Floor Variances (setbacks, distance requirements for Alcoholic Beverage Establishments)

available on the City of Lakeland’s website: www.lakelandgov.net

References Small Business Development Center at the Central Florida Development Council is a team of certified professionals who are dedicated to providing management * The advice to potential and existing business owners in Polk County. With this assistance, clients can become more successful and, in turn, contribute to the economic growth and stability of Polk County. Areas of business assistance include business research assistance, marketing and advertising, loan assistance, business plans, government contracting, disaster planning, finance and accounting, and more.

City of Lakeland 228 South Massachusetts Avenue, Lakeland, FL 33801 (863)834-6000 www.lakelandgov.net

City of Lakeland Water Utilities Engineering New Development Group 863-834-8316 WaterUtilitiesNewDev@LakelandGov.net

Lakeland Downtown Development Authority 228 South Massachusetts Avenue, Lakeland, FL 33801 (863) 687-8910 www.ldda.org

City of Lakeland Building Inspection (863) 834-6012 buildinginspection@lakelandgov.net

Florida Department of Business and Professional Regulation 1940 North Monroe Street, Tallahassee, FL 32399 (850) 487-1395 www.myfloridalicense.com

Lakeland Electric (863) 834-9535 www.lakelandelectric.com

City of Lakeland Business Tax Office (863) 834-6025 City of Lakeland Parking Division (863) 834-6303 City of Lakeland Planning Division (863) 834-6011 City of Lakeland Solid Waste Division (863) 834-8279 City of Lakeland Property Information/Addressing (863) 834-8279

Florida Department of State Division of Corporations, Division of Corporations, Corporate Filings P.O. Box 6327, Tallahassee, FL 32314 corphelp@dos.state.fl.us www.sunbiz.org Internal Revenue Service www.irs.gov Lakeland Community Redevelopment Agency 228 South Massachusetts Avenue, Lakeland, FL 33801 (863) 834-6011 lcra@lakelandgov.net www.lakelandcra.net

Polk County Tax Collector (Business Tax), Lakeland Customer Service Center 930 East Parker Street, Suite 261, Lakeland, FL 33801 (863) 534-4700 www.polktaxes.com Polk County Health Department, Administrative Services 1290 Golfview Avenue, Bartow, FL 33830 (863) 519-7900 www.mypolkchd.org Small Business Development Council (SBDC) at the Central Florida Development Council (CFDC) 330 W. Church Street, Bartow, FL 33830 (863) 534-5915 www.polksbdc.org

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