CUSTOMER CARE
Hours of Operation
The City of Concord is committed to
(Monday-Friday)
providing excellent service through personal interactions with caring and helpful members of Team Concord. Customer Care representatives reaffirm this commitment by providing helpful and knowledgeable answers any questions you may have about the City of Concord and its services. Many issues related to all City services can be resolved with a simple phone call to 704-920-5555 (TDD 711). The City also has representatives who can assist you in person.
Customer Care Center phone (704-920-5555): 7:30 a.m. - 5:30 p.m. Walk-in City Hall (35 Cabarrus Avenue S): 8:00 a.m. - 5:00 p.m. Drive-thru utility payment drop box available on Market Street. FREQUENTLY ASKED QUESTIONS
How do I set up new utility service with the City of Concord? You may set up new utility service online at concordnc.gov/newcustomer, or visit us in person at City Hall.
How much is the deposit for my utilities? The deposit is $75 for Water/Sewer and $150 for Electric/Water/Sewer.
Can I pay my utility bill online? Yes. Visit concordnc.gov and access the “Resident” menu to click “Pay Utility Bill,” where you can sign up or log into eCare (fees may apply).
Who do I call when my garbage is missed? You can report or missed collection through the CARTology mobile app or call Customer Care at 704-920-5555 the next business day.
How can I report a power outage? Please call 704-920-5555 to report an outage 24 hours a day, 7 days a week.
704-920-5555 704.920.5555 | Customer Care Center
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