// en > TechFuse is Greece’s first conference that brings together innovation, technology, art & culture.
Ε. ioanna@nowonline.gr
E. adv@nowonline.gr
TechFuse
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Ioannina’s growing innovation
and digital economy ecosystem is strengthening the city’s executive, business, cultural, and touristic presence. A key driver in defining and disseminating a unified identity was the establishment of Non-Profit Innovation and Digital Economy Hub. Based in the city’s historic center, it operates the open innovation space C.Ioannina and plans and executes impactful actions.
TechFuse
is the Hub’s flagship event: Greece’s first triplethemed conference that merges innovation, technology, art & culture. Now in its second consecutive year, the event is organized with the support of PwC Greece.
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The conference brings together leading Greek companies to explore areas such as technology, artificial intelligence, the future of work, digital transformation, and entrepreneurship. Beyond thought-provoking discussions, TechFuse also boosts Ioannina’s global presence thanks to its position on the broader European innovation map and the growth of a dynamic business ecosystem, creating valuable networking opportunities for local enterprises.
TechFuse also wants a strong social impact. Last year, in collaboration with the 3PORTES gallery and the Joint Research Centre of the European Union, TechFuse powered a special art exhibition inspired by the EU Commission’s “Futures Garden” Project. This year, in partnership with the Ioannina Agricultural Poultry Cooperative “Pindos” and ActionAid Hellas, TechFuse 2025 launches an educational and sports program promoting social inclusion and equality through football.
Finally,
the Cooperative Bank of Epirus is funding two pioneering initiatives in Greece. First, the Ioannina Foresight Workshop aims to anticipate the city’s future challenges, and second to address the challenges identified, the Ioannina Ideathon & Hackathon takes place 2 days later inviting students and local businesses to develop digital solutions, business strategies, and policy proposals.
Text: Tasos Koutlas co-founder, Innovation and Digital Economy Hub, co-organizer of TechFuse
TechFuse
Ioannina, an center for innovation and creation
Text: Thomas Begas mayor of Ioannina
Photography: Municipality of Ioannina
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Ioannina
is a city rich in historical heritage and stands at the crossroads of innovation and opportunity. The Municipality of Ioannina is confident that the city has all the resources necessary to evolve into an epicenter for creation, a place where new ideas can be nurtured, tested, and shaped by its citizens.
To realize this vision, we need to cultivate an environment that encourages collaboration, entrepreneurship, and supports initiatives that promote our local resources.
The municipality’s goal is for Ioannina to become a testing ground for addressing modern challenges, from sustainability and climate change to the digital economy and urban management.
Smart cities are not merely a technological advancement; they represent social transformation, improving the lives of citizens and motivates a more equitable society.
The growth
of our region’s potential relies on the integration of diverse sectors: university research, culture, tourism, technology, and entrepreneurship. When these fields join their collective efforts, true innovation emerges to drive development. As a municipality, we are committed to providing the foundation and infrastructure that will enable these initiatives to advance.
We place special emphasis on empowering young people. Our goal is to create an environment where creativity is nurtured, and ideas have the space to come to life.
This includes embracing failure as part of the process and the understanding that only in an environment where young people feel safe to experiment and learn from their mistakes, can they ultimately achieve something great.
If we fail to invest in this mindset, we risk losing our most valuable resource: human capital.
The Municipality of Ioannina
is gradually evolving into an open space for dialogue, creativity, and action. Our city holds vast potential to become a reference point for innovation, sustainable development, and a knowledge economy.
With careful planning, collaboration, and an open mindset, we are defining the Ioannina of the future: a dynamic city, receptive to new ideas, and ready to play a leading role in the evolving landscape.
In partnership with private and social stakeholders, Ioannina can guide digital transformation. We’re a municipal authority that’s ready to adopt integrated, innovative solutions and smart technologies to enhance the quality of life for our residents, provide better services, and optimize resource management.
We’re confident that through collective effort, we’ll achieve it. B
A comprehensive plan for Epirus’ development
. // en > The regional governor of Epirus, Alexandros Kahrimanis, shares his vision, the concrete steps taken to materialize it, launching a new chapter for the region.
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δυνατότητες
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After decades
of geographical isolation, Epirus enters a new era thanks to two major roadways, the Egnatia and Ionia Highways, providing much needed access that’s driven growth for multiple economic sectors. The future is promising, with progress already visible. However, challenges remain, particularly the ongoing population decline, an aging workforce, and rural depopulation. While these issues require coordinated national and European policies, the Regional Government however is the local area’s key supporter in improving daily life, developing infrastructure, and promoting employment and entrepreneurship. These are precisely the areas where the Region of Epirus is investing in, and efforts are yielding meaningful results thanks to a steady and strategic plan.
Key priorities in action
Improving Infrastructure & Showing the world Epirus’ diverse economic assets and resources are top priorities. We’re completing projects on road safety, restoring and promoting cultural monuments, and constructing biological treatment plants to further protect the environment, among athers. Strengthening the Primary Sector & Tourism. Agriculture, Livestock and Tourism are the backbone of Epirus’ social and economic life, and both have significant potential for further growth. In the primary sector, we have fought an uphill battle —at great personal cost—to protect local products.
Additionally, a large-scale initiative is underway to develop agricultural infrastructure, from upgrading farmland access roads to modernizing irrigation networks across the region. In tourism, we have established Epirus as an attractive, year-round destination thanks to infrastructure improvements, targeted advertising in international markets, promoting our local products and gastronomy. In the coming years, we aim to expand alternative tourism offerings, such as thermal tourism with the completion of the Amaranto, Kavasila, Preveza, and Arta baths, as well as mountain tourism and showcasing important historical sites like Souli.
We support business innovation through strategic actions and remain committed to seeing our vision through for Epirus’ High Technology Park. Over the years, the Region has provided support and assistance to every sector, even those beyond its institutional responsibilities, including public health facilities, research centers, municipalities, the university, and more.
In conclusion, I would like to highlight another key objective: the successful completion of the new Regional Operational Program of the National Strategic Reference Framework (NSRF), which also encompassed initiatives for
Text: Alexandros Kahrimanis governor of the Region of Epirus
Photography: Region of Epirus
Bespoke service and advanced digital solutions at the Cooperative Bank of Epirus
with Ioannis Vougioukas, CEO of the Cooperative Bank of Epirus.
Interview by John Papadimitriou
Photography: Cooperative Bank of Epirus
Since taking office in May 2019, you’ve emphasized over and over the importance of supporting small and medium-sized businesses. Why is this a strategic priority for you?
Small and medium-sized enterprises (SMEs) are the backbone of the Greek economy, and yet there is a noticeable banking service gap, particularly here in the outskirts. Apart from financing granted through the Recovery Fund, lending to SMEs has experienced an overall decline in recent years.
However, we see this gap as a competitive advantage due to our bank’s flexibility and responsiveness. The Cooperative Bank of Epirus focuses on corporate financing, providing bespoke solutions —80% of our loans are business loans— while also offering retail services and wealth management advice to business owners tailored to their personal needs. These two areas are mutually connected and provide a comprehensive service to the customer. In Epirus, we hold a market share of approximately 10%, positioning us as a significant player in the region.
How is the digital evolution of banking services being integrated in physical branches?
In recent years, technology has transformed everyday banking transactions, making them more convenient but also less personal. Customer-bank interactions now primarily take place through automated channels, which often fall short when addressing complex problems. And when personal assistance is needed, customers typically face long wait times for branch appointments. At our branches, no appointments are necessary because we are always available to serve our customers. We combine modern digital banking solutions with competitive fees while maintaining that human touch that sets us apart.
Loyalty and security are the cornerstones of banking. We prioritize building trusted, long-term relationships with our customers, acting as advisors and partners for small and mediumsized enterprises. We firmly believe that physical branches will remain an asset and, in the future, will focus on high-value advisory services.
Six years into your tenure, the Cooperative Bank of Epirus is now one step closer to securing a nationwide operating license. What drives this pursuit? Do your plans include any potential mergers?
The entry of a strategic investor, the Occupational Insurance Fund for Assistance to Insurers and Personnel of Insurance Companies (TEA-EAPAE) at the end of 2015 was essential in the bank’s recapitalization and prevented its closure. Since then, we successfully reduced non-performing loans using our own resources, upgraded our technology with modern information systems, and strengthened corporate governance.
Having completed this initial phase, we are now ready to expand beyond Epirus. This expansion is an essential step to achieve economies of scale, given the growing need for investments in technology, cybersecurity, and compliance with increasing regulatory requirements.
Our goal is to evolve from a local cooperative bank into a leading regional bank, becoming the first choice for small and medium-sized enterprises because we have competitive advantages.
You were the first bank in Greece, well before the Prime Minister’s announcements to effectively eliminate remittance fees. What led to this decision? Didn’t the move reduce your revenue?
Since 2022, we have proactively implemented nearly all the provisions of the recent law, including aligning instant transfer fees with standard transfers, eliminating fees for bill payments, and we went even further by abolishing the widely criticized fee for incoming transfers. Our fee strategy sets us apart from larger banks. We believe that transaction fees should align more closely with international standards; otherwise, foreign banks and payment institutions could capture a significant share of the Greek market. For instance, a well-known foreign online bank already serves 1.2 million customers in Greece.
From a strategic perspective, and closely linked to corporate banking, we view transaction banking as a key pillar of our business model. While this move may seem to reduce revenue in the short term, it ultimately strengthens customer trust and satisfaction, driving increased service usage and, in the long run, boosting our overall revenue.
You were also a pioneer in enhancing transaction security by allowing users to change the CVV on their debit and credit cards. What other steps have you taken to adopt new technologies?
We are the first and currently the only bank in Greece to offer cards that allow users to change their CVV even after each transaction. In March, we will also become the first bank in the country to integrate artificial intelligence as an additional authentication factor in our mobile app.
Shortly, our customers will be able to choose Iris Payments for POS transactions. With just a quick scan of the dynamic QR code generated, they can seamlessly complete their payment. This streamlined process also offers notable benefits for a business, as it reduces transaction costs.
We’re currently in discussions with ERP providers to automate payments and are planning to develop a credit scoring system in collaboration with freight platforms. This initiative aims to facilitate financing for smaller businesses based on their transaction cycles.
To what extent is technology transforming the banking system?
Artificial intelligence will be instrumental in the coming years. Its implementation will enhance service personalization by analyzing customer behavior and data. Equally, it will streamline administrative tasks, allowing bank executives to focus on delivering higher-value advisory services.
Above:
Ioannis Vougioukas, CEO of the Cooperative Bank of Epirus.
several markets. In 2025, and looking ahead, we aim to sustain this growth by expanding further into new markets by focusing on quality chicken-based products. Additionally, participation in renowned international exhibitions such as Gulfood, SIAL, and ANUGA, will identify new collaboration opportunities and enhance the global recognition of Pindos.
How is Pindos embracing technological advancements?
In which areas have you made strides in digital transformation, and where do you see room for improvement?
Digital transformation is a top priority for us and a key component of our new investment plan. We already have advanced traceability systems, automated production lines, and modern ERP systems to optimize our production processes. Additionally, we use innovative systems to ensure the safe transportation of our products under ideal conditions all the way to the final point of sale. Technological advancement is gradually being integrated into every stage of our production process —from the farm to the shelf—with the goal of going fully digital in the future. While every change takes time to ensure smooth organizational adaptation, Pindos has already made significant progress in its digital transformation, enhancing efficiency and competitiveness even more.
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We’re a country where coops are viewed as models to avoid, yet Pindos boasts 67 years of uninterrupted presence. How do you explain the coop’s success? Our values: teamwork, collective effort, shared vision and common objectives. It’s thanks to these values that we still exist and continue to grow. They’re at the core of everything we do, be it investing in innovation, hiring expertise, and ensuring our products are high quality and safe. We operate with full transparency, prioritizing the interests of our farmers while also ensuring financial sustainability, expansion, and consumer protection. Our commitment to how we operate drives our ongoing investments in technology, production optimization, and modern management practices, making Pindos a major player in the industry.
You recently returned from the 30th edition of Gulfood, the World’s Biggest Food and Beverage Show in Dubai. Tell us about your impressions and the trends you noticed? How do you see global developments shaping the future of the food industry?
Gulfood is one of the premier international food and beverage exhibitions where top companies and professionals from across the globe are brought together under one roof. The dominant trends right now focus on balancing high nutritional value with convenience. There’s also a growing consumer interest in protein-rich products, as well as transparency on production processes and the sourcing of raw materials. Moreover, sustainable packaging and eco-friendly practices have become major growth drivers for businesses in the food industry. At Pindos, we closely monitor these trends and adapt our strategy to offer products that meet evolving dietary needs, prioritizing nutritional value, quality, transparency, and sustainability.
In recent years, especially following the covid pandemic, Pindos has increased its presence at international exhibitions. What are your primary markets overseas, and what level of export growth do you expect this year?
In recent years, Pindos has significantly strengthened its international presence, with a strategic focus on expanding into global markets. We already export to neighboring Balkan countries such as Albania, Bulgaria, Romania, and North Macedonia, and the company is penetrating major European markets, including the UK, Germany, Italy, Austria, the Netherlands, Denmark, and Cyprus. Pindos has also introduced its products to the Middle East, a region with increasing demand for high-quality goods. This upward trend in exports is evident in the numbers, with exports now accounting for 10% of total sales, marking a 20% increase compared to the previous year. International expansion is a key growth strategy for our poultry coop, as demand for premium Greek products continues to rise across
What new products are you developing in response to current dietary trends? How have eating habits evolved since 2011 when you took over the coop’s management?
Eating habits have undergone a very important shift in recent years, with today’s consumers being more informed and selective in their choices. At Pindos we closely monitor these shifts and invest in developing products that align with modern trends and consumer needs. Currently, there is a strong demand for products that combine convenience, high nutritional value, and exceptional quality. Consumers also want to see transparency in the production process, they want to understand the specifics about how animals are raised, what they are fed, their living conditions, and the practices in place to ensure quality. In response, Pindos has already introduced and continues to develop new products that cater to these evolving dietary trends. Our philosophy is centered on continuous innovation and a commitment to producing high-quality products that respect the consumer and the environment. This philosophy allows us to meet new market demands while delivering products that blend tradition, quality, and sustainability.
In 2025, how challenging is it to attract talent to a production facility? Are you finding the right staff? Do you have a specific strategy in place for recruiting employees?
Attracting skilled talent is a big challenge not only for Pindos but for the entire industry. Operating in a countryside area makes it even more difficult to attract employees with special skills, especially as the workforce in the agri-food sector has diminished significantly in recent years. To address this, we invest in the continuous education and training of our employees to ensure they gain the specialized knowledge and skills needed to meet the evolving demands of the food industry. We provide a modern, safe, and supportive working environment that encourages professional development and well-being. Additionally, we have built strong partnerships with educational institutions and vocational training schools to bridge the skills gap.
Finally, it goes without saying that investing in human capital is essential for sustainable development and innovation. We want a stable and dynamic future for Pindos and for to this end we’re exploring new ways to attract and retain talented employees. B
Above: Andreas Dimitriou, president of the Ioannina Agricultural Poultry Cooperative Pindos.
European Universities,
the flagship initiative of the European strategy for universities, shape a new landscape across the European higher education area. Since its launch in 2019, 65 alliances have been funded, with more than 570 universities involved. As it celebrated its 60th anniversary and entered a mature phase in 2024, the University of Ioannina reached a significant milestone by joining a European University alliance under the acronym ARTEMIS: Alliance for Regional Transition, Equality, Mobility, Inclusion, and Sustainability. As part of this alliance, the University of Ioannina will develop deep institutional cooperation with eight other regional European universities: Université Clermont Auvergne (France), Universitatea OVIDIUS din Constanta (Romania), Università degli Studi di Perugia (Italy), Ostbayerische Technische Hochschule Regensburg (Germany), VIVES University of Applied Sciences (Belgium), TTK University of Applied Sciences (Estonia), and Western Norway University of Applied Sciences (Norway).
The partner universities share a common vision of an integrated, long-term joint strategy with transformational potential for their academic communities, and local and regional ecosystems. The eight (8) HEIs have joined forces to create a European University geared towards local development and sustainable cooperation, focusing on mobility schemes to prioritize regional equity and enhance Europe’s competitiveness. As a collective, ARTEMIS aspires to become a European University that knows no borders, embraces its diverse yet complementary languages and cultures, and makes a profound impact on fostering employability and promoting socio-cultural awareness. Within the next two years, our Alliance will have structured a validated inter-disciplinary ecosystem allowing its members to study, train, teach, do research, work, or share services, in any of the partner institutions, either physically, online, or both (as blended learning). Our Alliance aims for mobility flows (study or traineeship) at all study cycles (bachelor, master, and doctoral), with at least 50% of the students within the alliance benefiting.
Since 2019,
European Universities have built upon the broadly adopted schemes of their forerunner, the Erasmus programme. Yet, if these collaborative efforts are to reach their full potential and boost Europe’s competitiveness, ground-breaking changes have to be introduced to our academic milieu. Our approach should focus on the academics involved – students, teachers, and administrators –rather than stemming solely from academia as an institutional body. European Universities should evolve into efficient frameworks that provide intellectual and social motivation, besides sufficient financial resources. They should institutionalize the pathway for awarding recognized certificates that are distinct from the national ones and hold undisputable international validity.
The development of a European quality assurance and recognition system in higher education, through the European Degree (label) is currently one of the most pressing challenges faced by the European education area. By definition, the European Degree is a collaborative degree awarded through a jointly delivered program, highlighting the potential to transform the shared European vision into reality—both symbolically and operationally. The ambition of developing a European degree showcases the EU’s intent to remove national regulatory and legislative barriers and provide a strong symbol of our common academic values at the highest possible level. The European Degree will promote science and epistemology, giving new momentum to Europe’s academic potential.
To act upon it, we should trust our academic communities by giving them space and time to map all legislative and unnecessary bureaucratic obstacles and share good practices to embrace the Commision’s key initiative. The Commission should support Alliances in leveraging competitive European funding and support measures, facilitating the drafting of proposals along the lines of research, education, and social action, in alignment with European priority policies. New funding tools should be designed to respect and emphasizes the geographical and cultural diversity of the Alliances. This approach would further foster collaboration and empower Europe’s regions. However, national funding remains
instrumental. Apart from being essential at the operational level, it also holds symbolic significance, reflecting national commitment to helping Alliances reach their full potential in the long-term.
Why is sustainable cooperation a key objective within the framework of this strategic Commission initiative? The European Universities initiative aims to improve the international competitiveness of higher education institutions across Europe, promote European values, and bring Europe’s vision to life by attracting students, shaping future European citizens, and educating the next generation of scientists.
The role of the alliances in providing a solid educational background alongside advanced skills, through innovative, multidisciplinary, diverse, and technologically advanced academic offerings, is pivotal. European Universities can contribute to the EU’s preparedness by:
Implementing future-proof educational tools (i.e. AI tools, virtual and augmented reality).
Re-inventing the pathways between education, innovation and research, but also vocational training and lifelong learning. Building an inspiring space, both by generating and transmitting knowledge, but also by promoting cultural initiatives.
In this context, while (up)skilling remains a key objective compatible with higher education, it should not become an end in itself, as in the European tradition the pursuit of knowledge in academia extends far beyond professional development.
Since the Middle Ages,
Europe has long been familiar with the concept of peregrinatio academica. One could argue that the primary ‘genes’ of European Universities stem from this notion, that is the principle of continuous movement from town to town and from college to college to exchange knowledge and ideas. Today, we are invited to return to this historical ground of European education, which firmly links theory to practice, and places multi-disciplinarity and academic pluralism at the core of knowledge. B
Above: Professor Anna K. Batistatou, MD, PhD, rector of the University of Ioannina.
PwC: Technological expertise and deep market knowledge combined across diverse business sectors
en > PwC’s commitment to talent and innovation has been recognized through prestigious awards, such as being named “Partner of the Year” by Microsoft in 2024. PwC is also a leading partner of the tech giant in implementing cybersecurity solutions within the Microsoft Cloud for organizations with critical infrastructure needs.
Κείμενο/Text: The Citymag team
Φωτογραφία/Photography: Getty Images/Unsplash+
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PwC’s growth
across the country is driven by three key pillars. First, expand outside large urban centers. Second, employ domestic talent and tap into local ecosystems. Αnd third, build partnerships with leading technology solution providers. At the very core of this growth however is PwC’s focus on seizing the opportunities presented by technological advancements, enabling the firm to expand its digital presence, strengthen its impact nationwide, and offer quality employment opportunities, particularly for young, qualified professionals.
A clear indicator of this momentum is PwC’s projection that the number of executives working in digital technology will likely double within the next 24 months. Currently, PwC employs over 500 professionals in its technology team, and that number is growing. Many of these employees are involved in projects for large Greek companies and organizations, reinforcing PwC’s shift into a provider of integrated technology solutions.
Today, PwC serves as an integrator of high-quality services, extending its solution offerings beyond traditional technology consulting to offer a full suite of services for its partners.
Business-led, technology-enabled
PwC has a unique ability to combine technological expertise with deep market knowledge across diverse business sectors. This combination allows the firm to offer specialized, high-value services and manage complex projects such as client portals, data platforms for insurance companies, custom applications, strategy projects, and IT department optimization in rapidly growing sectors such an energy.
The adoption of cloud technologies also stands out as a key benefit for businesses, providing greater flexibility and speed in utilizing information infrastructure. The use of Artificial Intelligence, particularly Generative AI, is becoming increasingly prevalent, and as mentioned cybersecurity solutions are expanding to protect more than just central information systems.
With such expertise and knowledge, PwC’s specialized technology teams guide businesses through every stage of their digital transformation journey. Starting with the creation of a technology strategy, PwC then adapts existing platforms or develops custom applications to meet the specific needs of each client.
Mobilizing human resources
A key driver behind the successful implementation of these complex projects is the strategic use of human resources
across Greece, employing domestic talent and tapping into local innovation ecosystems. Focusing on peripheral regions of local and national importance, the opening of PwC’s satellite offices is central in this effort.
PwC’s approach
PwC’s approach follows a business-led, technologyenabled logic, where technology is the driving force behind achieving organizational goals. Project scopes include a comprehensive range of services, from strategy development to the full execution of digital transformation projects, and it’s this ability to manage the entire lifecycle of a project that sets PwC apart in the Greek market.
In addition, PwC places a strong emphasis on data engineering, and develops the necessary infrastructure to support technological solutions, recognizing that cybersecurity is imperative in ensuring the smooth operation of these solutions, with protections now extending beyond central systems to network edges and user devices.
PwC’s commitment to talent and innovation has been recognized through prestigious awards, such as being named “Partner of the Year” by Microsoft in 2024. PwC is also a leading partner of the tech giant in implementing cybersecurity solutions within the Microsoft Cloud for organizations with critical infrastructure needs.
Beyond Microsoft, PwC partners with top global technology companies such as AWS, SAP, Salesforce, and Google and its teams engage in joint projects with executives from leading companies both within Greece and abroad. Finally, international collaborations enable PwC Greece to apply expertise and best practices from other countries, while customizing project requirements to meet the specific needs of the Greek market. B
C.Ioannina: active community, inspiring space, a catalyst for open innovation
ελ
// en > A coworking space designed for knowledge exchange, community workshops & events, and meetups that encourage startup entrepreneurship.
Κείμενο/Text: The Citymag team
Φωτογραφία/Photography: C.Ioannina
C.Ioannina;
Want to find out more about renting office space at C.Ioannina?
Σκάναρε
Scan the following QR code:
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In the summer of 2024,
C.Ioannina opened its doors in the heart of Ioannina’s historic center (Κάνιγγος 1βγ), on site of the former Kritharopazaro, a once-bustling barley trade marketplace and gathering spot. The space offers flexible office rental plans, from daily and weekly options to affordable monthly and annual subscriptions. It also includes dedicated booths for video calls, cozy lounge areas, a communal kitchen, complete with high-speed internet, and eyestriking pop art by local artist Salvatore D’Angelo.
More than just a workspace,
C.Ioannina is an active community. Established in 2022, it brings together remote professionals from Greece and internationally. People connect across professions and cultures through community-led clubs like the International Cooking Club, Arts & Crafts Club, Let’s Speak Greek Club, Book Club, Running Club, and Computer Programming Club. The space also hosts expert-led workshops on everything from ethical dog training to Venetian mask making to how local entrepreneurs took their ideas to market.
Sandra Gonzales (Mexico)
Nucleus Global).
Medical writer (at Nucleus Global).
Eduard Bonada (Spain)
ελ > Data lead (στη MAPIT). en > Data lead (at MAPIT). ελ > Αγαπώ
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Ioannina
has become a home for my family and me. I left Mexico 22 years ago and lived 13 years in England, where I met Petros. We chose to settle here for the city’s relaxed atmosphere, stunning nature, and safety. Although life here has its challenges, winters bring snowy mountain adventures, while summers let us enjoy the crystal-clear Ionian Sea. The growing international community has made it even more enjoyable. More people are discovering Ioannina’s laid-back charm, creating a sense of community for foreigners. For us, it’s been a great place to raise our family. We feel a balance of tranquillity, natural beauty, and a welcoming spirit, that have been valuable for the place we want to live and grow. B
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I love living
in Ioannina because it perfectly balances urban life with nature. It’s a small city without long distances, which is exactly what I was looking for when I left Barcelona. Located close to the mountains, it offers incredible opportunities for outdoor activities, especially mountain biking, which I discovered after moving here. The nearby trails make it very easy to escape into nature at any time. Ioannina is also an ideal place to raise a child. With my five-yearold, I appreciate the city’s safe and family-friendly environment, where we can enjoy parks, the lake, and quiet neighborhoods. Life here is peaceful yet full of possibilities, offering both comfort and adventure.
Mira Karakitsou
(USA)
ελ > Συγγραφέας, (αυτοαπασχολούμενη)καλλιτέχνις, en > Writer, artist (self-employed).
ελ >
Ahmet Oguzhan (Turkey)
ελ > Μηχανικός software & αυτοματισμού (στην Team Viewer). en > Software test automation engineer (at Team Viewer). ελ >
Moving to Ioannina
is one of the best decisions I’ve ever made. As a writer and artist, I came here primarily for nature — to be surrounded by mountains, to walk by the lake, to be on the doorstep of some of the wildest and most beautiful areas of Greece. But I’ve been surprised by how much I love the city itself! Ioannina is full of inspiration: hidden corners to discover in the castle and old town; delicious restaurants and fresh, local produce; a forest in the heart of the city. And I’ve met so many generous and unique people from all over the world! It’s all those things combined that make this truly feel like home. B
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I
live in Ioannina
because it is a city full of history, nature, and culture. The beautiful lake, Pamvotida, is the heart of the city, offering peaceful walks and amazing views, especially at sunset. The old town, with its Ottoman and Byzantine influences, reminds me of the rich past of this place. I enjoy the small cafes, the warm atmosphere, and the friendly people. Ioannina is also a great place for outdoor activities, like running by the lake or hiking in the nearby mountains.
As a Turkish native, I also find the historical connections between Ioannina and Turkey fascinating. I also feel lucky to have discovered the C.Ioannina Cowork Community, and to be part of this motivated group of people. It is a city where I feel comfortable and inspired, making it a special place to live and explore. B
iFRAME: Creating solutions for visual communication
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// en > A dynamic team in Ioannina delivers complete branding, packaging, and web solutions.
Η iFRAME
υπηρεσίες
Branding:
Η φιλοσοφία μας
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iFRAME
is a creative agency based in Ioannina, and specializes in creating and delivering comprehensive visual communication projects since 2010. Driven by a passion for design and a meticulous attention to detail, we transform ideas into compelling experiences. Our team of experts blends creativity with strategic insight to deliver high-quality, impactful solutions helping clients achieve their business goals with innovative, elegant, and results-driven strategies.
Our services
Branding: Strategy / Naming / Corporate profiles / Logo design / Art direction / Illustration / Brand books & guidelines.
Packaging: Art direction / Packaging design / Strategy / Materials / Printing.
Websites: Content writing / User experience (UX) / Website design (UI) / Server hosting / E-commerce solutions.
Our philosophy
At iFRAME, we believe in collaboration and the thorough understanding of our clients’ needs. Because each project is unique, it deserves a customized approach with a focus on quality and detail.
To find out more: www.iframe.gr B
“Entrepreneurship when driven by vision and commitment has the power to achieve remarkable results”
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Interview by John Papadimitriou
Φωτογραφία: Natech
Photography: Natech
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Across the globe banks are relentlessly investing in technology. What changes can consumers expect in the banking industry over the next five years, and how will the use of artificial intelligence influence these changes?
Over the next five years, the banking industry will evolve towards more agile and intelligent systems to provide greater personalized services for customers. Artificial intelligence (AI) will transform the sector by improving data analysis to better understand customer needs and automate time-consuming internal processes, strengthening both customer service and security. We expect AI to take on tasks traditionally handled by humans, make proposals and prepare actions, and as such humans will be required to adopt a more supervisory, stewardship role.
Looking ahead, we’ll see technology increasingly applied to more traditional banking functions. In short, AI systems will simplify complex issues that were once solely managed by humans.
Let’s travel to Ioannina. You’re a speaker at TechFuse this year. What do you believe the local ecosystem, as it exists today, needs to develop?
Ioannina is home to an active academic institution, the University of Ioannina, and a dynamic, though still-growing, technology ecosystem. TechFuse is that bridge connecting businesses, academia, and start-ups.
To grow the ecosystem, targeted actions must focus on three key areas. First, promote entrepreneurship through funding and incubators. Second, increase collaboration between companies and universities on joint research projects. And third, develop workforce skills through special seminars, bootcamps, and mentoring. With a collective effort from all stakeholders, the region has the potential to become a hub for innovation, where new ideas and solutions can come to life.
In 2003, when you co-founded Natech with your brother, Dimitris, your focus was on serving smaller cooperative credit institutions. How did you get to the point where you now count some of the world’s largest financial institutions among your clients?
When we founded Natech, our vision was clear: to deliver banking technology solutions to the world, starting with small credit institutions that needed flexible and cost-effective systems, immediately.
The journey wasn’t without its challenges. While some believed in us, others were sceptical. But these doubts turned into value and pushed us to do better.
We had to work round the clock to refine our products and services to convince our first, naturally sceptical, customers that we could fulfil our commitments. It was non-negotiable for every customer to be completely satisfied, because we knew that a satisfied customer would also be our greatest advertisement. Through many small victories over countless challenges, we gradually built a strong reputation. Meanwhile we kept investing in research and development, solution upgrades, and personalized support,
all the above helping us grow our customer base. Out first milestone was achieved when we successfully completed very demanding projects, which evidenced our reliability in practice. Over time, our customers became partners, and then cocreators of solutions.
Today, we feel pride, and accountability. The road was never easy but with dedication and continuous effort we’ve shown that a company based in this part of the world can stand confidently alongside industry giants. And we remain committed to keep moving forward, delivering world-class banking technology solutions.
How challenging is it to find talent in the area?
Do you have a specific strategy to attract young professionals?
Finding professionals with specialized technology skills can in fact be more challenging in a countryside town compared to larger urban centers. However, in recent years, we’ve observed a positive trend of young people returning from Athens or abroad in search of a better quality of life. Thanks to the expanding local ecosystem, Ioannina is a more attractive destination compared to other cities.
That said, we plan and execute targeted measures to attract and retain talent, such as offering competitive compensation packages, stock options, flexible working conditions, opportunities for continuous learning, and, of course, working on meaningful projects. Our partners implement solutions that have a global impact and compete at the highest level.
We also closely collaborate with universities, provide internships and support to students, and this allows us to identify and nurture future talent early on.
What advice would you give to someone looking to start their own startup?
First, focus on solving a real market problem by creating a solution that addresses an existing need. Second, build a strong team with individuals who share your passion and complement each other’s skills. Third, take your idea to the market quick, gather feedback from early adopters, and refine your product.
Lastly, I’d emphasize that perseverance and a clear commitment to your goal are essential. Entrepreneurship isn’t easy, but with vision and dedication, it has the power to achieve remarkable results. And it’s always important to remember that nothing is ever as easy as it appears.
Natech.
On the right: Thanasis Navrozoglou, CEO of Natech S.A.
The future of banking: trust and transparency driven
ελ > Μιλά η Νίκη Μ. Χίου, αναπληρώτρια διευθύνουσα σύμβουλος της Snappi. // en > A conversation with Niki M. Chiou, deputy CEO of Snappi.
Συνέντευξη: The Citymag team
Interview by The Citymag team
Φωτογραφία: Snappi
Photography: Snappi
en >
How has the decision to establish Snappi’s headquarters in Ioannina worked out so far? Has it been easy to find qualified personnel here?
Choosing Ioannina as our headquarters was a strategic decision, strengthened by our shared mission with our shareholders, Natech Banking Solutions, which is also headquartered here, and Piraeus Financial Holdings. We believe in the power of local communities—investing in them, growing with them, and creating opportunities that make a lasting impact. Beyond our competence
centers in IT, HR, operations and finance, we also chose to base our 24/7 human customer support team here, because Snappi is all about putting customers first—evolving alongside their needs. This isn’t just a location; it’s the heart and soul of our service.
What are Snappi’s main priorities for 2025?
In 2025, our number one priority isn’t just launching Snappi but also changing the way people experience banking. We aim to build a bank that’s simple, transparent and truly designed around the way people live today. From day one, our focus is on delivering a banking experience that feels effortless and refreshingly simple (like Snappi’s digital onboarding and banking account setup within 5 minutes)—while continuously evolving and expanding our features.
What does the future hold for the banking system? What can we expect in the next decade?
Once again, we stand on the verge of a transformational shift in banking—this time, fuelled by AI, which will accelerate change at an unprecedented pace. Technology is not just altering what banking does, but fundamentally how it operates. Banking will become so seamlessly embedded into daily life that managing money will feel effortless—almost invisible.
The race to build the ultimate financial Super App is already underway—one platform to manage banking, investments, insurance, and even lifestyle perks. Will we see a dominant European Super App? Maybe. But regional and niche players will continue to thrive by offering hyperpersonalized, community-driven experiences. More importantly, the future of banking will be emotionally driven. The most loyal customers will be those who feel connected to their bank on a deeper level—not just as a service provider, but as a partner in their financial journey. Over the next decade, we will witness the rise of community-driven banking, where customers don’t just use financial services—they shape them, vote on features, and co-create their banking experience.
Snappi is the first digital bank in Greece. What were the biggest challenges in developing it, and how difficult is it to maintain high levels of cybersecurity?
Snappi holds a truly unique position, blending the best of traditional banking, fintech, and startups into one seamless experience. But when you’re aiming to deliver the best of all worlds, the biggest challenge is knowing when the product is truly ready to launch—especially when you’re surrounded by maximalists and future-builders like us at Snappi.
From day one, we made bold, forward-thinking decisions—one of the most important being our choice to build everything in the cloud. When we made that call two years ago, we were fortunate to assemble an exceptional team of tech experts who not only had the expertise to execute it but also shared our vision for the future of banking. Our strategic partnership with Natech was a natural extension of this vision. With their cutting-edge technology and expertise in core banking solutions, we’ve been able to move faster, innovate continuously, and ensure Snappi remains at the forefront of digital banking.
Security, of course, is a top priority. Our character as a regulated entity, deriving from our authorization from ECB, commands to build the internal discipline and know-how and by adhering to strict regulations regarding Digital Operational Resilience we follow highest cybersecurity standards. We need to have a holistic security environment integrating advanced authentication mechanisms like Multi Factor Authentication and Biometrics, cyber intelligence and sophisticated processes. Ultimately, our decisions weren’t just about launching a digital bank—they were about building a foundation for continuous innovation, resilience, and long-term success. B
Medical students
train health professionals on how to support and care for victims of gender-based violence
In spring 2024, the HelMSIC (Hellenic Medical Students’ International Committee), a nationwide volunteer organization of medical students, developed a comprehensive guide on supporting patients who have experienced abuse.
Text:
Dimitris Karamitsos student at Ioannina Medical School, active member of HelMSIC – Hellenic Medical Students’ International Committee
Photography:
HelMSIC – Hellenic Medical Students’ International Committee
en >
In Greece,
data from the Gender Equality Observatory of the General Secretariat for Family Policy and Gender Equality show a significant rise in gender-based violence since 2012, particularly in recent years. In 2022, there were 10,131 reported cases of domestic violence, and in 2023, 9,886—compared to just 1,630 in 2012. The number of femicides stood at 24 in 2022 and 11 in 2023. Despite the widely accepted notion that healthcare professionals should promote health holistically, assuming this role in Greece remains particularly challenging. Many professionals lack the necessary training, skills, and awareness to address genderbased violence effectively. Furthermore, there is no officially recognized treatment protocol issued by the state, only individual guidelines from various organizations, but no unified directive for implementation.
HelMSIC, a nationwide voluntary organization of medical students, has sought to bridge the gap between inadequate medical training and the fight against genderbased violence. As part of this initiative, HelMSIC developed a comprehensive guide in the spring of 2024 to help healthcare professionals effectively support and treat patients who have experienced abuse. Created under the scientific supervision of Dr. Chara Spiliopoulou, Professor of Forensic Medicine and Toxicology at the National and Kapodistrian University of Athens, the guide outlines essential steps for recognizing, documenting, and addressing cases of abuse (with updates planned based on future legislative changes). It is available online here.
The guide provides practical information, highlighting best practices and common mistakes in victim support. It covers recognizing signs of abuse, conducting medical interviews with empathy and respect, proper documentation of findings, therapeutic approaches to prevent complications, and guidance on victims’ legal rights, shelter options, and the role of medical professionals in forensic and police procedures. B
A company from Ioannina gains global recognition
>
You founded your company in 2006. At the time, could you have ever imagined securing a client as prestigious as the world’s largest metro, the Gold Line in Qatar?
The company was founded to address the need for monitoring micro-movements. Initially, many doubted the future of this sector. Back then, it didn’t even exist. Not just in Greece, but globally. In the early years, there were very few companies in our field, and this allowed us to expand by undertaking numerous projects worldwide, including Europe, the Middle East, India, and the Americas. Following the Gold Line in Qatar, we took on NEOM – The Line, the largest construction project on the planet, in Saudi Arabia.
Successes like these motivate us to keep moving forward, and as such we’re able to provide our expertise to any project, no matter how large or complex.
How have IQsoft’s services changed over the years? Did you stay true to your original vision, or have you adapted along the way?
Our services focus on monitoring micromovements, a field that demands high specialization, collaboration across various engineering disciplines, and fast adaptations. Our clients’ needs push us to explore this area in depth and develop customized solutions for each unique challenge.
Today, we feel a lot of pride because we’re one of the few companies worldwide with such expertise and experience in solving complex problems.
What do you believe is needed for the Ioannina ecosystem to continue to grow?
In recent years, the technology sector in Ioannina has made significant progress. Local software companies have been essential in this development, and now, with the presence of international businesses, the region has become a major hub for young talent. Additionally, the University of Ioannina offers a large pool of skilled candidates. To further strengthen this growth, infrastructure projects such as airport expansion, a tram system, enhanced digital communications, and urban development are needed to make Ioannina an even more attractive destination for professionals.
How challenging is it to find skilled professionals in your field? Do you primarily hire locally, or do you find it necessary to recruit talent from other regions?
We need expertise in Information Technology (IT) and Civil Engineering.
In IT, our team is largely made up of graduates from the University of Ioannina, with which we’ve had a longstanding collaboration. The average age of our IT staff is under 30, which brings us the advantage of fresh, innovative ideas for system development.
For recruiting Civil Engineers, we work with global partners, as project needs vary and require specialized experience to meet the unique needs of each case.
The Citymag team
Interview by The Citymag team Φωτογραφία: IQsoft
Photography: IQsoft
Alexandros Dermaris, CEO of IQsoft.
“Artificial intelligence, like any other technology, is neither a threat nor a savior”
ελ
MOMus,
UNESCO Futures Research. // en > A conversation with Epaminondas Christofilopoulos, President of the Metropolitan Organization of Museums of Visual Arts of Thessaloniki (MOMus) and Holder of the UNESCO Futures Research Chair.
Interview
by
Angelos N. Vassos
Φωτογραφία:
Photography: Sakis Gioumpasis
Είναι απλώς μια νέα πραγματικότητα, που τροποποιεί ριζικά
do you believe we’ll exprience an increase in climate refugees?
In my opinion, the greatest challenges of the next decade will largely emerge from technological advancements. What we’re seeing today with artificial intelligence (AI) is just the beginning of a much larger transformation. Highly sophisticated AI systems will dramatically boost productivity while rendering many current jobs obsolete. Meanwhile, breakthroughs in genetic research and medical technology could significantly extend human life expectancy.
Beyond technology, we’ll also face global challenges that demand international cooperation. I sincerely hope for a return to a more consensus-driven logic in global relations, counteracting the polarization fuelled by people like Trump in the U.S. I am particularly concerned about the rise of misinformation, the erosion of rational discourse and scientific thinking, widening inequalities across societies, the crisis of democracy, and the weakening of international institutions.
As for the climate crisis, climate-induced migration is already a reality, and scientific projections suggest rising temperatures and more frequent extreme weather events. I worry that in just a few years, places like the village I grew up in, Kopanaki in Messinia of the Peloponese, will experience rapid and disruptive changes. Perhaps innovative geoengineering technologies could help mitigate some of these impacts, but nothing is certain at this point.
How do you view the impact of technology on cultural production today? Is artificial intelligence a tool that supports artists, or does it create a threat to their work?
Artificial intelligence, like any other technology, is neither a threat nor a savior. It represents a new reality that fundamentally changes the landscape we’ve known so far. While changes are inevitable and artists will certainly be affected, I’m confident we’ll find a new balance. In some cases, AI will serve as a tool for inspiration and idea generation; in others, it will become part of the creative process itself, allowing more people to express themselves artistically. Personally, there will always be a place for purely human-driven art, free from the influence of algorithms. While it’s impossible to predict exactly how the future will unfold, why not embrace these changes, trusting that we, society, will in the end write the rules of the game.
Could artificial intelligence shift our roles from creators to managers? Are we, in the end, becoming more focused on procedures, relying on the convenience of requesting everything with the push of a button?
Tell us about the half-day Foresight workshop you’re planning for the municipality of Ioannina? And why does it matter?
A Foresight workshop is an engaging, interactive experience in which we map out various scenarios for Ioannina’s future while identifying the key challenges we’ll encounter in the coming decade. These scenarios are a dynamic tool for the municipality to review and refine its strategy, potentially having to redefine current actions. Current challenges can go one of two ways: evolve into bigger problems or turn into opportunities. In line with the latter, the workshop is designed to turn obstacles into avenues for development and transform Ioannina into a resilient city that actively supports its people.
You deeply focus on the future as well as the evolving relationship between the environment and human life on our planet. What do you see as the key challenges of the next decade? For instance,
There is a risk that we could all become “button operators,” but there is also a compelling counterargument that technology will enhance productivity and, in doing so, potentially free up more time for us to engage in creative or meaningful pursuits. Whether this will in fact happen is uncertain, but I tend to believe that simplifying processes will lead to an explosion of human creativity.
You attended TechFuse last year and here we are again this year. What do you believe makes this conference important, and why do you support it wholeheartedly?
I’ve attended many conferences in the area, and unfortunately, most of them feel repetitive, with the same speakers and content that often lacks depth. TechFuse, however, stands out because of its unique character: contemporary themes, a bottom-up dynamic organization, and actively encourages real audience participation.
Last year, I witnessed firsthand the all-in support of a diverse group of stakeholders, and it was clear that this isn’t just another typical regional or municipal event. It’s really a conference for the people of the city. The energy and enthusiasm it creates is exceptional and I’m genuinely excited to experience TechFuse again this year.
the left: Epaminondas Christofilopoulos,
On
president of the Metropolitan Organization of Museums of Visual Arts of Thessaloniki (MOMus) and holder of the UNESCO Futures Research Chair.
Open
data in the age of artificial intelligence
ελ
en > Those currently concerned with the role of data in the artificial intelligence era are confronted with a paradoxical and contradictory phenomenon.
Text: Alexandros Melidis director, Open Technologies Alliance (GFOSS)
there is a widespread feeling that data is abundant, as evidenced by the fact that the content of the World Wide Web (WWW) has been the foundation on which all productive artificial intelligence (AI) models have been developed in recent years. On the other hand, however, they are rare and, above all, hard to find, as exclusive access to high-quality data sets gives their owners a huge competitive advantage in the market.
If we are to be able to talk about open, ethical and responsible AI, open data has a central role to play, but we need to look beyond its classical meaning. In this effort we are aided by the recent study “Data Governance in Open Source AI: Enabling Responsible and Systemic Access” (you can access it here: https://opensource.org/wp-content/ uploads/2025/01/2025-OSI-DataGovernanceOSAI.pdf), offering an important perspective on the value of open data in the era of open source AI.
The study argues that we need two systemic, we would say, paradigm shifts:
First, the transition from open data to a data commons model in the sense of diversity in data governance forms. Data commons can offer governance frameworks that balance data sharing with rules to protect the rights of subjects and creators while incorporating sustainability concerns.
Second, broadening the ecosystem of stakeholders beyond AI developers and dataset creators to include other disciplines from the digital humanities, such as content curators, data custodians and the communities of organizations and individuals affected by AI systems.
In summary,
data governance for open AI includes six key areas of focus: Data preparation: establishing robust standards for data collection, classification and anonymization.
Establish strong standards for data collection, data classification, data security, and data protection: develop mechanisms that allow rights holders to control the use of their data.
Data curators: strengthening data management roles that facilitate sharing with ethical governance.
Environmental sustainability: promote practices that reduce the environmental footprint of AI.
Reciprocity and reward: implement mechanisms to ensure that value generated from shared data is distributed fairly.
Policy interventions: advocate for public policies that establish transparency and open data sets.
In the age of artificial intelligence, the value of open data lies in its participatory governance with fairness in the public interest.
«Ο
τα τελευταία χρόνια»
“The Greek state has made leaps and bounds in its digital transformation”
ελ > Μιλά ο Γιάννης Σιούλης, Chief Technology Officer του NextCom Group. en > A conversation with Ioannis Sioulis, Chief Technology Officer of NextCom Group.
Συνέντευξη: The Citymag team
Interview by The Citymag team
Φωτογραφία: NextCom Group
Photography: NextCom Group
is always interesting and creative for the entire team.
XDigiNet is one company, amongst many, in your Group. What services does the company provide?
XDigiNet is a spin-off company that emerged from the technology department of NextCom Group and focuses on providing innovative technological solutions.
We develop AI platforms for businesses that enable task automation, optimization of human resource management, and enhancement of productivity. Our motto, “work faster – work easier,” reflects our commitment to creating a more flexible and efficient business environment.
We are also actively involved in culture and tourism, developing smart platforms for the management and promotion of cultural projects, museums, and destinations of tourism. We have contributed to the creation of digital experiences that enhance the accessibility and visibility of cultural heritage.
We apply an innovative operational model with “planet –people – profit” at the forefront, ensuring that technology is used to create a sustainable business ecosystem that incorporates diversity and responsible entrepreneurship, while also being energy-efficient, reducing the environmental impact, and optimizing the use of available resources.
How would you rate the digital transformation readiness of Greek companies?
Currently, the digital transformation of Greek companies is in its first stage. Many businesses have completed the digitization of their data.
Gradually, the transition to the second stage begins, where data starts to be utilized through platforms and interoperable infrastructures. At this stage, XDigiNet develops platforms for connecting different systems, automating processes, and creating integrated digital experiences.
AI plays a crucial role, and its effective integration can determine the success of digital transformation, leading businesses to a more automated and intelligent business environment.
To what extent do you feel artificial intelligence has transformed software development and design?
Artificial intelligence has revolutionized the way software is produced and designed on a global scale. From code creation through tools like AI-assisted development environments to process optimization via machine learning, workflows have become faster, more efficient, and less prone to errors.
At XDigiNet, we use AI not just as a companion-tool but as a core element of software development. We utilize artificial intelligence models for data analysis, application performance optimization, and the automation of various stages of development.
How easy is it to attract talent to Ioannina? Is the local university talent pool sufficient, or do you need to recruit from other regions?
How would you rate the digital transformation progress of the Greek State? Name some added measures that can speed things up.
The digital transformation of the Greek public sector has made significant strides in recent years. However, challenges still exist, such as interoperability between different systems and the need for further automation of processes. XDigiNet is actively involved in shaping this new digital reality.
With technology evolving so rapidly, how do you ensure your team stays continuously updated on latest advancements?
First and foremost, we rely on our creative curiosity for new technologies. Through communication channels, we share our questions and the progress we make on a daily basis, maintaining an open line of communication.
When new frameworks, software, and innovations emerge on the market, we immediately conduct demo tests, utilizing open-source libraries to create proof-of-concept. This process
The NextCom Group, based in Ioannina, has established itself nationally and has started its activities internationally. However, at a local level, the market has not yet learned about us.
It is important to note that in 1995, NextCom created the telecommunications company «Komvos Ipirou,» which was the first to bring the internet to Northwestern Greece. At that time, internet connectivity was not guaranteed, and NextCom played a crucial role in shaping the region’s digital transition.
Just as NextCom laid the foundations for the region’s digital transformation nearly three decades ago, today XDigiNet is contributing to the new technological revolution of AI, creating the foundations for the next cycle of innovation in Epirus and beyond.
The University of Ioannina is a valuable talent pool, producing exceptional professionals with a strong academic background and technical skills. For the reasons mentioned above, we believe that communication and collaboration with the university should be strengthened in order to create more opportunities for new professionals to engage in the field of new technologies. B
NextCom Group.
Above: Ioannis Sioulis, Chief Technology Officer of NextCom Group.
“Opportunities can be seized and challenges overcome. But today, this requires collective effort”
KPMG
Ελλάδα. // en > A conversation with Nikos Maniatis, partner, head of Technology & Innovation at KPMG in Greece. Συνέντευξη
Interview by John Papadimitriou
Photography: KPMG
en >
Industries like technology and telecommunications need to adopt “creative artificial intelligence.” What does that mean in practical terms?
Creative artificial intelligence, and AI in general, are technologies that are being integrated across various markets, sectors and industries. To give you a few examples, AI transforms applications and processes, redefines value chains, and drives productivity gains. However, coping with these changes means proper adoption of the above and adequate team training. More specifically, industries like technology and telecommunications need to rethink how they deliver consulting services and develop products.
How would you rate the digital readiness of Greek businesses? Aside from a few large corporations, it seems that many are struggling to adopt new technologies and fully make use of their benefits.
According to a recent study by the Federation of Greek Enterprises and Industries (SEV), Greek businesses have taken significant steps to ensure their digital readiness in recent years. However, they’re still behind the European average. Large corporations, now powerful multinational players, are leading the way by rapidly adopting and integrating new technologies. Smaller businesses face challenges, and the reasons for this vary. A key factor is size. Small and very small businesses often have structural limitations that prevent their ability to take advantage of new technologies. Additionally, they lack the necessary data to support the implementation of innovative solutions, such as artificial intelligence. This combination of limited size and a culture that is resistant to collaboration and collective effort creates setbacks that make it difficult to generate value within Greek businesses.
can match the capabilities of the human brain. The existing technology will primarily serve as an assistant for repetitive, time-consuming tasks that humans are not performing efficiently. These AI assistants will, of course, redefine processes and markets, transforming ecosystems that reimagine the role of humans within them.
As with previous industrial revolutions, we need to prepare for these changes by adapting professions that will be affected and training the workforce to effectively use and benefit from these new tools.
What type of education is necessary for people to effectively work with artificial intelligence? Do you believe that courses should be introduced in school curriculums?
How do you see artificial intelligence contributing to the operations of the Greek state and public organizations? Is this attainable, or is there still a long way to go?
Artificial intelligence will be a valuable assistant to humans, handling repetitive, administrative tasks with efficiency. It will also act as an “equalizer,” helping to reduce bureaucracy and ensure accurate information. As a result, the operations of a State that serves its citizens—whether these are patients, students, or taxpayers—will significantly improve their interactions with public institutions. In theory, we’re close, as the technologies already exist. However, integration can be a challenging process, as it requires modifying existing procedures and addressing system constraints, along with navigating the complexities of the implementation process.
Do you believe that artificial intelligence diminishes human creativity? Is it simply a matter of how we use it, or does its potential exceed our own capabilities?
Personally, I believe that artificial intelligence is a product of humanity’s boundless creativity and will improve our quality of life in the coming years. Human creativity will continue to evolve regardless and reach new heights. Currently, we are far from creating AI systems that
The training required involves both practical skills to effectively use the technology and theoretical knowledge to shift how we operate.
The skills in demand are evolving, with “soft skills” such as collaboration, problem-solving, and communication becoming increasingly important. The real challenge will not be acquiring knowledge but rather applying it effectively to solve specific problems.
Additionally, continuous learning is a must. The traditional model of “learn a trade and stick with it until retirement” is no longer applicable. People will need to adapt to a mindset of constant learning, change, and re-skilling.
This is your second year attending TechFuse. Why do you support the conference, and what do you see as its key contribution?
Events like TechFuse are central in developing local ecosystems needed for the country to thrive in the new technological era. Large companies, institutions, universities, start-ups, and innovation investors come together under one roof to exchange ideas, creating collective value that’s an advantage for all stakeholders.
In this new era, opportunities can only be seized and challenges overcome through collaborative effort. The conference’s platform fosters cooperation, and it deserves our full support, this year and in the future.
Above: Nikos Maniatis, partner, head of Technology & Innovation at KPMG in Greece.
Volunteering is a life philosophy
Συνέντευξη: The Citymag team
Interview by The Citymag team
Φωτογραφία:
TEDx Mavili Square
Photography: TEDx Mavili Square
Mavili Square.
On the right: Ioannis Papachristos, founder and curator of TEDx Mavili Square.
en >
Tell us about TEDx Mavili Square’s impact so far?
TEDx Mavili Square has become one of Greece’s leading platforms for sharing ideas, uniting individuals passionate about innovation, technology, culture, art, science, and more. It ranks as the second largest TEDx event in Greece and the eighth largest in the Balkans. Since its inception, the event has featured over 180 speakers from diverse fields, drawing an audience eager for inspiration and meaningful dialogue, with screenings reaching over 4.5 million views. Additionally, we have built a vibrant community of volunteers committed to spreading innovative ideas, making it the largest volunteer organization in Epirus.
Your team consists of over 35 people. How do you successfully coordinate such a large group?
Yes, our team is large, but that’s also one of our greatest strengths. On average, we have over 45 volunteers, and as the event draws closer, that number grows to 150+. We manage coordination through structured groups, regular meetings, and modern communication tools. However, what truly drives our success is our shared commitment to the TEDx Mavili Square vision. While each member has a specific role, we work together with a strong sense of teamwork and mutual support to deliver exceptional results.
TEDx Mavili Square is one of the largest volunteerdriven groups in Epirus. What inspires you? What do you believe volunteering means in today’s world?
Volunteering at TEDx Mavili Square is more than just a deed; it’s a philosophy that brings us together. It’s the driving force behind our ability to create a space for idea exchange, inspiration, and innovation without boundaries. We dedicate our time and energy because we believe in the power of collective effort and the impact of ideas worth spreading.
What can we expect from this year’s event?
TEDx Mavili Square returns for its 8th consecutive year on May 3 at the Karolos Papoulias Conference Center. This year’s theme is “Kalopsia”: the beauty that surrounds us, seen through the lens of imagination and admiration.
As always, we’ve got a vibrant program spanning over 30 hours, designed to inspire, spark meaningful conversations, and turn on our creative thinking light bulbs. Expect five unique stages, interactive games, giveaways, four delicious meals, a goodie bag filled with surprises from our partners, and plenty of other exciting experiences. B
“As neighbors, Greece and Albania can
significantly benefit”
ελ
// en > A conversation with dr. Irida Laçi, consul general, general consulate of the Republic of Albania in Ioannina.
en >
How can Greece and Albania benefit from their geographic proximity? What steps should be taken to further enhance cooperation?
As neighbors with deep historical, economic, and social ties, Greece and Albania can significantly benefit from their geographic proximity. While bilateral relations among neighbors have had ups and downs, it is crucial to live and work together in the spirit of the Greek saying: “When in need, you have first God and then your neighbor.”
Strengthening trust and mutual understanding between our peoples is fundamental to fostering a long-term partnership. Improving transportation links, such as upgrading the Kakavia border crossing and developing major infrastructure projects like the Blue Corridor, Adriatic Ionian axis, and Pogradec-Kristalopigi-Kastoria railway, will facilitate the movement of goods and people.
Additionally, promoting cultural ties through student exchange programs and language courses will enhance cross-border cooperation. Supporting Albanian businesses in Greece by simplifying administrative procedures will further strengthen economic integration and regional stability.
How mature is Albania’s digital transformation?
What steps have been taken in recent years in this direction?
Albania has made significant progress in digital transformation, with major investments in digital infrastructure and e-governance. The adoption of a strategic plan for highspeed digital infrastructure and the Digital Agenda reflects its commitment to technological advancement.
The e-Albania portal now offers over 1,212 electronic services, improving efficiency for citizens, businesses, and government institutions. Regionally, Albania has signed agreements to enhance digital cooperation in the Balkans, including plans to eliminate roaming fees with the EU.
Projects like Durana Tech Park — Albania’s first technology and innovation hub — aim to attract startups, digital nomads, and research centers, fostering innovation in AI, cloud computing, and renewable energy.
International collaborations, such as the Albanian Investment Corporation’s participation in TechFuse 2025 in Ioannina and the upcoming Match Maker event on March 27, 2025, in Tirana, further enhance Albania’s role in digital transformation and economic growth.
Interview by John Papadimitriou
Photography: Personal archive
Above: dr. Irida Laçi, consul general, general consulate of the Republic of Albania in Ioannina.
“There’s plenty of
talent in Ioannina”
Συνέντευξη: The Citymag team
Interview by The Citymag team Φωτογραφία:
Photography: Ioannina Chamber of Commerce
en >
As the President of the Ioannina Chamber of Commerce what are your key priorities?
My key priority is to make the chamber truly inclusive and create a welcoming space for all registered members where they understand exactly how we can support them.
The early days of my term focused on building relationships, raising the chamber’s profile, and making it more active and dynamic. We’re almost ready to launch the first energy community for local businesses. Additionally, we’ll be signing a memorandum of cooperation to connect businesses with the university, students with businesses, and establish collaborations on future support programs.
We’re also planning international exhibitions, including one transatlantic event, and we’re working on creating special privileges for our registered members. We also deliver trainings and currently exist in this creative phase marked by a strong sense of outward outreach.
What challenges do Ioannina-based businesses and companies encounter?
Rising energy costs, increased prices for raw materials and services, and a shortage of skilled labor are obvious challenges. Additionally, high taxes and payroll costs, along with excessive penalties and fines, can be crippling.
Electronic bureaucracy has also added complexity. Regardless of staff count there’s assistance for existing businesses through support programs, however the pressing need for businesses to adopt new technologies remains.
To put it briefly we’ve identified numerous issues that need to be addressed or resolved per economic sector.
How extensively have businesses integrated digital transformation and new technologies into their strategy? In which areas do they need support?
Given the mandatory electronic transfers of income, all businesses have inevitably integrated digital transformation into their daily operations. However, there’s potential to further adopt new technologies. Training is crucial, particularly for very small businesses, to help them recognize the value of emerging technologies, especially the use of artificial intelligence.
Does Ioannina have a sufficient pool of specialized talent? And is this adequate to meet the demands of today’s market?
I believe Ioannina has plenty of talent, particularly in the hard sciences, with the University of Ioannina being a key player. We’re seeing international technology companies establishing offices locally, and that’s thanks to the specialized workforce that exists in Ioannina. Additionally, we’re seeing professionals who had moved abroad now choosing to live in a city where time is valued. Nonetheless, we still face a real shortage in specialized engineering. Many young people have pursued other fields of study, leaving a gap in this field. One solution is to create higher education technical institutes tailored to the needs of each Greek Region. As a chamber, we need to work alongside the Union of Hellenic Chambers of Commerce for such actions to become a reality. B
Spyros Bekas, president of the Ioannina Chamber of Commerce.
“We continue to invest in our talent, fostering collaboration and technical excellence”
ελ > Μιλά
(Research & Development – R&D) της TeamViewer Greece. // en > A conversation with Christodoulos Pappas, R&D director, TeamViewer Greece.
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How has the Research Hub developed?
Our Research Hub has grown significantly, becoming very important within the company. Over the past year, we expanded from four to seven development teams, reflecting our success and increasing impact.
We continue to invest in our talent, fostering collaboration and technical excellence to deliver valuable new features for our customers. With a strong foundation and a commitment to innovation, we are well-positioned for the future.
What significance does it have for the region?
Our hub’s success highlights the strong talent in the region and the value of a growth-driven mindset. With support from functional experts across the company, we’ve built an environment that fosters progress. We’re especially proud of our collaboration with the local university, which continues to provide exceptional talent. Many graduates quickly adapt and contribute, reinforcing the region as a thriving tech hub.
What are our plans for this year in Ioannina?
We aim to keep our growth momentum by continuing to hire top talent. Our focus is on both experienced professionals and those starting their careers, ensuring a strong and dynamic team for the future.
How is the collaboration between the teams inside the hub?
Collaboration is one of our strongest traits, deeply embedded in our culture. Our teams actively support each other, creating an environment of knowledge sharing, open communication, and problem-solving. With a wide range of topics and expertise across teams, challenges are tackled together, and no one is left stuck for long.
Whether it’s offering a second pair of eyes, sharing insights, or brainstorming solutions, our people are always ready to help. This strong sense of teamwork ensures smooth workflows, continuous learning, and steady growth for both individuals and the hub as a whole. B
Συνέντευξη: The Citymag team
Interview by The Citymag team
Φωτογραφία: TeamViewer Greece.
Photography: TeamViewer Greece.
On the left: Christodoulos
Pappas, R&D director, TeamViewer Greece.
“We have unquestionable faith in people, no matter the challenge”
Συνέντευξη: The Citymag team
Interview by The Citymag team
Φωτογραφία: Terracom
Photography: Terracom
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Tell us about the financing opportunities available to businesses in Ioannina? Are there obstacles you’ve personally encountered?
We need to separate traditional financing where established businesses in the region have access to bank loans or National Strategic Reference Framework funding versus start-ups or scale-ups which have to seek venture capital (VC). I’m assuming the question is about the latter? If yes, VC terms and conditions are better today than in the past, but still not good enough. There are no VC funds that target Ioannina and its local ecosystem exclusively and ultimately will have to squeeze into the funds distributed across the country as a whole. Things are becoming very competitive, a consequence of which very valuable ideas and efforts get lost.
The World Cup in Qatar used your Quick Response Patrol (QRP) software. How many countries are you currently operating in? Tell us about your key partnerships.
Our human resources and security management systems are exported to 90 countries worldwide, and this statistic reflects the high quality of our work. I don’t know if any other Greek company boasts such a vast global clientele. Our customers span all time zones and rely on one or more of our products. Among them are renowned organizations such as London Heathrow Airport, the Saudi Arabian Tourism Organization, the German Stock Exchange in Frankfurt, Pfizer in New York, the Ministry of Culture in Hong Kong, and Halliburton in Houston, Texas.
In 2023, you moved to your new facilities, evidence of the company’s growth. How easy or hard is it to attract talent to Ioannina? And is the talent pool from the University enough to meet your needs?
I know this will sound like a cliché, but our people are truly at the heart of everything we do. We have unquestionable faith in people, no matter the challenge. We aim and I believe we succeed in providing the best possible working conditions. We understand and address employee concerns, avoid exhausting schedules, and we ran a four-day workweek pilot during the summer months, with the goal of implementing it every year moving forward. We also endorse flexible working models that balance office presence and remote work, among other initiatives. We do everything in our power and were recently certified as a “Great Place to Work.” In return, our people consistently deliver high-quality work and demonstrate loyalty to the company.
Next steps for Terracom? Which markets are you looking to expand into?
40% of our customers are based in North America, 30% in Europe (with Greece accounting for just 3%), and the remaining 30% spread across the rest of the world. We see significant growth potential in the Middle East, South Asia, and our own country. While we’re focusing on emerging markets, we continue to value and support our presence in the established ones. B
Above: Dimitris Zacharakis, CEO of Terracom.
“Technology is shifting almost every job role”
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(ΤΕΕ) – Τμήμα Ιωαννίνων. en > A conversation with Yannis Tsigros, president of the Technical Chamber of Greece (TEE) – Ioannina, Epirus branch. Συνέντευξη: The Citymag team
improvements have you made to date?
First and more importantly I’d like to thank you for your time. Since I took over the presidency of the Technical Chamber of Epirus, I’ve made it a priority to improve its outward outreach, by engaging with both engineers and residents through events and creating collaborations with key regional organizations. One of our most significant actions was strengthening the relationship between the Technical Chamber and the Engineering School of the University of Ioannina. This partnership allowed us to deliver several events aimed at connecting research with the workforce. Consequently, our Chamber became an official examination center for the License to Practice the Engineering Profession, a move that surely elevates our role but also adds to the prestige of the School of Engineering. We understand the latest trends across various engineering fields and have recognized the achievements of practicing professionals, and we praise the engineer’s contribution within our local community.
Is there a need to train engineering professionals on new technologies? Has higher education in Ioannina evolved to address this need?
Clearly, there is a need to continuously train our members. This has always been the case, and is even more important today, as we’ve entered the 4th Industrial Revolution, where everything is rapidly evolving. To address this training gap, we organize frequent conferences to keep our members informed of latest advancements in all areas of the engineering profession, be it developments in structural engineering, mechanical surveys, or the latest innovations in new materials. We’re presently focusing on the use of Artificial Intelligence into the everyday work of Engineers.
Regarding higher education, the Chamber, thanks to its collaboration with the University of Ioannina, has discovered highly qualified teaching staff with well-equipped laboratories and a strong commitment to continuously improving the quality of education for students. Additionally, new applications have materialized from the Engineering School of Ioannina, which has helped attract businesses to our region and encouraged the establishment of startups in the city.
Talk to us about urban planning and the building challenges of Ioannina. Do you believe the city and its building prospects are shifting to sustainable construction?
Currently, the new Local Urban Development Plan for Ioannina is being executed thanks to the “Konstantinos Doxiadis” Urban Reform Program. Overseen by the Technical Chamber, the Urban Reform Program will complete a framework that has not been fully institutionalized in the last 40 years. This framework will define new land uses and strategic directions for the area’s major activities, as well as the necessary infrastructure to create spaces that are both citizen-friendly and environmentally sustainable.
Interview by The Citymag team
Three years ago,
Alongside this, we are making progress with the new Exoikonomo subsidy programs to address the changing requirements of basic designs, focusing on the development of environmentally friendly homes and buildings with high durability and low operational costs. These actions will help reduce the region’s energy footprint and contribute to mitigating the smog problem that’s been a real challenge in our area. B
Photography: Technical Chamber of Greece (TEE) – Ioannina, Epirus branch
Above: Yannis Tsigros, president of the Technical Chamber of Greece (TEE) – Ioannina, Epirus branch.
you assumed the presidency of the Ioannina Chamber of Commerce and Industry. What
The Ioannina-based company trusted by the London Underground
with Nikos Zinas
Συνέντευξη: The Citymag team
Interview by The Citymag team
Photography: Ioannina Chamber of Commerce
Above: Nikos Zinas, CEO of Tekmon.
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How does Tekmon’s software work?
Before my partner and I founded Tekmon, our engineering experience made us realize the challenges on-thefield technical teams have in maintaining procedures. These teams often work outdoors or in demanding conditions, far from an office environment, making it difficult to collectively organize and coordinate their efforts. To address this gap, we developed a software solution that allows managers to easily and quickly digitize processes without needing programming skills. Using drag-and-drop functions and artificial intelligence, they can create and manage workflows that help their teams work consistently and efficiently. For example, a quality control manager in a factory, a health and safety manager on a large construction site, a technical maintenance manager in a logistics center, or an environmental manager of a retail chain no longer need to rely on paper forms, spreadsheets, emails, or WhatsApp groups. Instead, they can streamline everything through Tekmon’s integrated solution, which includes both a mobile app and web-based software for computers.
When you founded the company in 2015, did you ever imagine that the London Underground would rely on Tekmon’s software?
What we didn’t anticipate at the time was that even large organizations like the London Underground encounter the same process management challenges as smaller businesses. However, reality has shown us time and again that everyone, regardless of size, is seeking reliable solutions. Trust is something that develops over time. Our partnership with the London Underground marked a significant milestone. Not only did they place their trust in us from the start, but they also extended our partnership, added to the scope of our software solution and signed long-term contracts. This ongoing trust is the clearest testament to the value we provide.
What are the company’s growth prospects, and in how many countries are you currently operating?
Today, Tekmon has clients in 9 countries, and a physical presence in Greece, the United Kingdom, and Italy. Our experience has identified that the most profitable sectors for our solution are industry and construction. For this reason, we’re currently focusing our efforts on the Middle East, a market in which we’ve already secured our first clients and invested to create a robust reseller network. This region represents a key growth opportunity for us, as the business needs in that part of the world align perfectly with the solutions we provide. B
