CITGO Achiever - Summer 2013

A CITGO Corpus pus Christi isti Refinery publicat publication

Mike Sahadi CITGO Volunteer with a Big Heart Page 10

Issue highlights Hands for Hillcrest

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Don Rodgers: CITGO Employee Finds a Way to Make a Difference 25 Fueling Good: Government & Public Affairs Welcomes New Manager 30

IN THIS ISSUE Letter From the Vice President and General Manager...................................................... 3

Hands for Hillcrest Meet & Greet See story and photos page 5

Social Responsibility Camp Aranzazu Clean Up................................................ 6 March to Help Babies...................................................... 7 Relay For Life..................................................................... 8 American Red Cross “Red Cross Bash”....................... 9

Employee Resources E-mail. Bills. Deadlines. Kids. Pets.

Laundry. In-laws................................................................ 11

Safety Awareness Safetygram......................................................................... 12 Employee Wellness: Unintentional Overdoses............ 14 Make Healthy Decisions.................................................. 16

Environmental Ozone Action Days........................................................... 18

Technical CITGO Rolls Out New Flange Gasket Accurate Seating Torque Program................................ 20

Fueling Good CITGO Night at Whataburger Field................................ 22 Habitat for Humanity........................................................ 24 Volunteer Opportunities................................................... 26 Upcoming Events.............................................................. 27 ReverseAlert...................................................................... 28 Service Award Recipients............................................... 29 Birth Announcements & Bragging Corner................... 31 Please direct all information and inquiries to: CITGO Corpus Christi Refinery, Government and Public Affairs Department 1802 Nueces Bay Blvd., Corpus Christi TX 78407 or email us at: vcollin@citgo.com.

CITGO Petroleum Corporation is a wholly owned, indirect subsidiary of Petróleos de Venezuela, S.A., the national oil company of the Bolivarian Republic of Venezuela.

Published By Government & Public Affairs: Rosie Collin, Public Affairs & Community Relations Coordinator

© 2013 CITGO Petroleum Corporation

Letter from the Vice President & General Manager SONNY LOUDON

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s we arrive at the second half of 2013, I feel this is a good opportunity to take a look back and examine our performance year to date and also review our bonus metrics. The four bonus metrics are safety, environmental, availability, and net income. As a team, each of us has a direct impact on these factors and as we work together we can attain all of our performance goals.

Operating a safe and environmentally compliant refinery is a core CITGO value. Through June of this year our performance at Corpus Christi has been very good with a safety index of 0.16 and an environmental index of 0.146 (we are on track to have our best ever environmental performance). Our combined corporate performance has also been very good and we are on track to achieve the maximum 200% for both of these measures but to do so we must avoid complacency.

It has taken a lot of diligence and effort to get where we are, and we can never let down our guard. I would like to note that – compared with our industry peers, CITGO continues to be a leader. Below is a table that shows how we compare:

CITGO Safety Performance vs. 2012 AFPM Refining

very proactive in performing all of our preventive maintenance and catching problems while they are still small and before they affect the overall unit performance. As a corporation we are doing much better and are on track to achieve our maximum bonus payout.

The fourth and last measure of our performance is net income.

The first half of the year has been very good to CITGO overall and again, we are on track for a maximum bonus payout if we can keep it up. Corpus has also had a good first half of the year and margins appear to be holding steady, so we just need to continue to run well.

Employees and Contractors

Total Recordable Incident Rate (TRIR) 1.50

1.07

1.00 0.82 AFPM Average 0.50

0.50 0.18

0.00

0.49

0.51

0.53

0.54

F

G

H

I

0.40

0|00

0.18

0.19

A

B

0.25

0.30

C

CITGO

D

E

J

K

Other Companies

We have a new performance measure this year called “availability”. The intent of this new measure is to help us focus on ways to improve our refinery reliability so that whenever it is economically advantageous, we can run maximum rates. We looked back over the past 5 years performance and set our target so that we would be challenged to do better. In this new measure, our performance through June has been about average compared to the past 5 years (mostly due to an FCC compressor failure and an SRU boiler tube leak) so we need to do much better in the second half of the year. That means we need to be

It is good to remember that success is always found as we pay attention to the details. I think Benjamin Franklin said it well in Little Richards Almanac: “For the want of a nail the shoe was lost, For the want of a shoe the horse was lost, For the want of a horse the rider was lost, For the want of a rider the battle was lost, For the want of a battle the kingdom was lost, And all for the want of a horseshoe-nail.”

What is the item in your area that is like the “horseshoe-nail”?

Let’s make sure we each take the time to pay attention to the details because even the smallest ones can make a big difference.

I want to thank each of you for all that you do to ensure a safe, efficient refinery. Let’s continue to work together to have a safe, productive, profitable year.

Sonny Loudon Vice President and General Manager Corpus Christi Refinery

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Social Responsibility

SUMMER 2013

65th Annual Skills USA State Competition

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oody High School students participated in the 65th annual Skills USA State Competition. Specialty courses included: criminal justice, culinary arts, electrical trades, building trades, welding and drafting. CITGO has been helping students with this event for the past 10 years and we are extremely proud of all the participants.

Moody High School students competed in the Skills USA District 12 Competition. Specialty courses included: criminal justice, culinary arts, electrical trades, building trades, welding and drafting. Criminal Justice students included Irving Estrada (back row, left), Nazario Contreras, Jeremy Flores, John Ramirez, Gabriel Valadez and Andrew Lopez; Ericka Castro (front row, left), Emily Zamora, Jasmine Luera and Jerri- Ann Gonzalez.

Communities in Schools Champions of Children Gala

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he Communities in School Champions of Children Gala was held on April 16, 2013. Communities in Schools (CIS) is a non-profit drop-out prevention agency that connects schools with needed community resources to help young people successfully learn, stay in school, and prepare for life. The Champions of Children Gala honored CITGO with the Corporate Environmental Hero award, which was presented by Dr. Anne Matula, President of Craft Training Center of the Coastal Bend. She acknowledged CITGO for “commitment to environmental stewardship and safeguarding the environment as well as support for educational social initiatives that have a positive impact on the community.�

CITGO has supported the Communities in School Justice Randle, CIS Student from agency for seven years.

Miller High School

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Dr. Anne Matula, Rosie Collin and Justice Randle, Miller High School student.

CITGO employees Lonnie Buentello, Jane Arriaga, Rosie Collin, Jovita Martinez and Rosie Duran

Social Responsibility

Hands For Hillcrest Clean-Up, Beautification and Meet & Greet

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he Hands for Hillcrest Meet & Greet event was a way for CITGO and Hillcrest Program Organizations to share all that they have accomplished this year with the 300 residents of the Hillcrest neighborhood. Food, prizes, music, and books for the children were provided along with carnival rides.

Sonny Loudon and Dave Pruner with community residents.

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Social Responsibility

Buc Days Rodeo

2013 Earth Day Tree Planting Ceremony

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n April 20, 2013, numerous scholarships were given to local students. The recipients have received scholarships to attend over 25 colleges and universities across the U.S including all major Texas Universities, Duke University, Syracuse University, and many more.

This year they awarded 49 local students a total of $67,400. CITGO has been supporting the Buc Days Rodeo for the last nine years.

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ach year, thousands of people celebrate the Earth and what it means not only to them, but also to the human race as a whole. The tree planting ceremony was held on April 22, 2013. The purpose of this day is to bring the public’s attention to Earth and the effects our lifestyle is having on the planet. At the CITGO Corpus Christi Refinery, seedling cups were provided to all the employees and a tree was planted. As a result of the recycling efforts of CITGO, a resounding 843 trees have been saved over the last four years.

Ruben Lee Lopez, grandson of CITGO employee & CARES Team leader Noe Garcia.

Camp Aranzazu Clean-Up

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n April 20th volunteers from CITGO Corpus Christi assisted children and adults at Camp Aranzazu.

Camp Aranzazu is dedicated to enriching the lives of children and adults with chronic illnesses and disabilities by providing unique camping, environmental studies, and retreat experiences to groups with special needs. Many community partners, including CITGO, have joined together to help make the camp experience extraordinary and unique from any other camp program. CITGO has supported Camp Aranzazu for three years.

Students from Ms. Rachel Duran’s 4th grade class from T.G. Elementary School shown with donated seedling cups provided by CITGO. Rachel is the daughter of CITGO employee and CARES Team leader Rosie Duran.

James Hallowell and Art Klein planting a tree at CITGO.

CITGO employees at tree planting ceremony.

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T

he Moody High School Innovation Academy for Engineering, Environmental and Marine Science Banquet was held on April 22, 2013. The school has adopted project-based learning as a strategy for teaching mathematics and science content. The Innovation Academy student body demographic profile mirrors that of the larger Corpus Christi community. Approximately, 85% of the students come from families in which neither parent attended college and the goal is that these students will be firstgeneration college students. CITGO is proud to support this initiative for local students.

KEDT Auction

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he South Texas Public Broadcasting System, Inc. is now in its 41st year and the auction is the single largest fundraising event supporting KEDT programming. Donors received on-air exposure and raised much-needed funds to help support KEDT programming.

Our theme this year was Hawaiian luau.

CITGO Corpus Christi Refinery has been Sonny Loudon supporting KEDT for nine years.

Social Responsibility

Moody High School Innovation Academy Banquet

Left to right: John Silvas, Paul Chouchair, Lydia Garcia, Randy Flowers, and Harry Shular at the podium.

Left to right: Tina Dellinger, Dean of Academics, Larry Elizondo, Moody Innovation student Luisandrea Diaz and Dr. Sandra Clement.

Bernie’s Crawfish Boil - Del Mar College

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ernie’s Crawfish Boil is the signature event for the Del Mar College Foundation which was held on May 11, 2013. The annual Crawfish Boil is held to raise much needed support for student scholarships. Del Mar College distributed more than $31 million in financial aid to more than 10,800 eligible students last year. CITGO has supported this event for eight years.

Left to right: Becky Ponce, Randy Flowers and Harry Shular

March to Help Babies

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n May 11, 2013, March for Babies was held to help raise money to support programs in the community to promote healthy, full-term pregnancies, and fund research to find answers to the serious problems that threaten our babies. CITGO has been a supporter of the March of Dimes, March for Babies for eight years. We would like to thank all the CITGO volunteers and their families who walked in support of healthy babies!

Above: Mary Kay Fant, Mary Lou Gonzales, Nueces County Commissioner Joe Gonzales, Dr. Mary Gleason and Dr. Mark Escamilla.

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Social Responsibility

CITGO-MDA Golf Tournament

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he CITGO-Muscular Dystrophy Association Golf Tournament was held on May 12, 2013. The CITGOMDA Golf Tournament is one way MDA raises vital funds for the battle against muscular dystrophy. The CITGO Cares Team and G&PA volunteered at the event. The local MDA Golf Tournament was a sold-out event with 36 teams participating most of which were CITGO vendors.

Sponsorships for the CITGO-MDA tournament brought in $146,670. CITGO has participated in the golf tournament for the last nine years.

Amongst players participating in the MDA Golf Tournament are Elbert Ocanas and Eduardo Assef.

Relay for Life

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he American Cancer Society’s Relay for Life was held on May 17th & 18th to celebrate the lives of people who have battled cancer. During this Relay event, survivors celebrate what they’ve overcome, others remember people they have lost, and most of all it inspires Relay participants to take actions against a disease that has taken too much. Each year, more than 4 million participants in over 20 countries raise much-needed funds and awareness to save lives though the Relay for Life movement. CITGO has participated in Relay for Life for eight years. This year, the CITGO team raised $16,513.

Aurora Robles (Team Captain) and Jovita Martinez

Sonny Loudon stopping by for a visit with the folks from Scott Macon Equipment.

Left to right: Serafina Chancellor, Audria Lozano, Cadence Jones, Laura and Auria Arringdale, Autumn Lozano.

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he South Texas Substance Abuse Recovery Banquet was held on May 26th & 27th. South Texas Substance Abuse Recovery Services, Inc., d.b.a. STSARS, is a non-profit substance abuse treatment facility. Services are free to clients who cannot afford to pay for treatment. CITGO has contributed to this cause for the last eight years.

Left to right: Jesse Martinez, CCISD School Board Member Lucy Rubio, Herbert Rubio, David Cantu, Cindy Cantu, Janel Gil, Rudy Gil and Norma Avalos.

American Red Cross “Red Cross BASH”

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he American Red Cross “Red Cross BASH” was held on June 7, 2013. This is the largest annual fundraising event presented by the American Red Cross Coastal BendTexas Chapter. All funds raised go to support chapter services that include: Disaster Relief, Services to the Armed Forces, and training classes in thirteen counties. This event is transformed into a military themed environment where guests wear their favorite military fatigues, medical scrubs, nurse uniforms or any camouflage attire.

CITGO has been a part of this event for 10 years.

Social Responsibility

South Texas Substance Abuse Recovery

Corpus Christi Education Foundation-First in Family

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n June 5, 2013, CITGO proudly supported the Corpus Christi Education Foundation-First in Family event. The mission of the Corpus Christi Education Foundation is to serve and support its students and educators, in ways that promote learning, enrich education and model lifelong success.

The Corpus Christi Education Foundation-First in Family supports the Corpus Christi Independent School District’s students and educators by funding innovative programs, offering scholarships to CCISD students, and recognizing outstanding teachers. The First in Family Graduate ceremony recognizes those students who are the first to graduate with a high school diploma.

Graduates from Mary Carroll High School, Richard King High School, Collegiate High School, Foy H. Moody High School and W.B. Ray High School were honored. CITGO awarded a $1,000 scholarship to two First in Family graduates from each school.

CITGO has been a supporter of this event for two years.

Larry Elizondo with First in Family Scholars

Left to right: Danielle Dominguez, Jane Arriaga, Rosie Collin, Augustin Collin, Jovita Martinez and Jesse Martinez.

Charlie’s Place Recovery Center: Celebration of Hope: 8th Annual Golf Tournament

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he Celebration of Hope Golf Tournament annual fundraising event was held on June 8, 2013. This event raises awareness and celebrates the recovery of substance abuse in the Corpus Christi community.

Charlie’s Place Recovery Center provides treatment for substance abuse and recognizes that people who are in recovery can and do rejoin their families. Founded in 1965, The Coastal Bend Alcohol and Drug Rehabilitation Center quickly became known as “Charlie’s Place,” due to the selfless and caring hands of one man, Charlie Acklen. Joined by others who wanted to assist or who had themselves been helped, Charlie’s Place soon became known for working miracles in the lives of their clients.

Charlie’s Place began as a small 24-hour alcoholic’s halfway house with a 12-step program and through the years has become a professional and comprehensive treatment center.

CITGO has supported Charlie’s Place for three years.

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Social Responsibility

Mike Sahadi -

CITGO Volunteer with a Big Heart

By Rosie Collin For 39 years, Mike Sahadi worked with some of the greatest people he has ever known: CITGO employees. A Corpus Christi native, Mike is one of three children who graduated from W.B. Ray High School. Mike enjoyed his years as a student at Ray High School and considers himself a proud Fighting Texan! Mike came to work at CITGO in 1974 in maintenance and scheduling. In 1978, Mike transferred to accounting as a Yield Department Supervisor. As supervisor of the Yield Department, he was responsible for the inputs and outputs of the refinery units. The department is charged with reporting the barrels of crude and the products made from that crude. When Mike retired in 2012, he was Cost and Budgets Manager. In this capacity, he managed the entire maintenance budget for the refinery.

One of the highlights of Mike’s life has been his volunteer work through CITGO. Mike has a tender place in his heart for the children with whom he worked as a Special Olympics volunteer for 26 years! In addition to his work with special needs children, Mike volunteered with Beach-to-Bay. An avid runner, Mike enjoyed volunteering as a race director and recruited many runners to join him in the annual competition.

He is a devoted father to his four children: two daughters, Katie and Amanda, and twin sons, Kevin and Neil. Mike enjoys playing softball and officiating girls fast pitch softball having followed in the footsteps of his father, Amel Sahadi, who was a well-known local umpire. Mike is also an avid golfer and enjoys catching up with friends on the golf course.

Kathy Reaves, Excellence Manager, who worked with Mike for 38 years, remembers Mike warmly for his “ready smile and warm hug.”

Mike loves retirement and has enjoyed traveling. He is planning a fall trip to Japan to visit his daughter, Katie, who has been selected to participate and teach in Yokote, Japan as part of the Japanese Exchange Teacher program.

We salute Mike for his dedication to our CITGO Refinery and wish him great joy in his travels to the different corners of the world!

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By: Katy O’Connell Corpus Christi Occupational Nurse

Employee Resources

E-mail. Bills.

Deadlines. Kids. Pets.

Laundry. In-laws Are you stressed out just by the title? Do you know that CITGO has a benefit plan that can help us deal with many of the stressors in our lives? Our Employee Assistance Program is called Live and Work Well and can help you with the things you encounter each day that can overwhelm you.

Balancing the demands at work and home can be a challenge for all of us, and sometimes we forget to care for ourselves while living our busy lives. Live and Work Well provides unlimited access to expert consultants, research, resources, and referral services that provide help and support so you can better balance these important issues at no cost to you. It also provides a number of free, in-person confidential counseling sessions.

Accessing this benefit is easy. Simply call the 24/7 toll free number (888) 231-4886. A specialist will help identify the problem and the appropriate resources to address it. If you need financial or legal services you will be referred to an expert in that field. If you need to see a clinician, you will be matched with one who has the appropriate experience to help.

The Live and Work Well resources are also available 24/7 at www.liveandworkwell.com , at the CITGO intranet Benefit’s site through “Services” on our homepage or on the Health Services SharePoint page. To browse through the limitless resources, you will need to use the CITGO access code: 42920.

You may be struggling with stress at work, seeking financial or legal advice, or coping with the death of a loved one. Maybe you just want to strengthen your relationships with your family. Live and work well provides confidential support for those everyday challenges and for more serious problems around the clock, anytime you need it.

888-231-4886 liveandworkwell liveandworkwell.com

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Safety Awareness

Safetygram In our recent CAST Observations we have identified some job site findings involving Personal H2S Monitors: • Personnel wearing their Personal H2S Monitor improperly • Using Personal H2S Monitor with expired calibration • Not wearing them in designated Units/Areas/Buildings In reference to CITGO SAFE-708.8 HYDROGEN SULFIDE SAFETY PROCEDURE the following requirements are to be followed: Section 8. General Information

• Personal H2S Monitors must be calibrated at least once every three months.

• Personal H2S Monitors must be bumped at the beginning of shift by the user.

• Personal H2S Monitors shall be: worn on the front side of the body in the breathing zone of the Employee; worn in such a manner to maximize the chances that the auditory alarm will be heard and the vibrating alarm will be felt; worn in such a manner that the Sensor is exposed to ambient air in the breathing zone, i.e. not covered by jacket, lapel, or slicker suit.

Proper placement of Personal H2S Monitor

Responsibilities – Contractors

a. Stopping work immediately when their Personal H2S Monitors goes off, and exiting the area with due consideration of wind direction.

b. Informing the Unit Operator and CITGO Sponsor about any incident that caused a personal H2S Monitor to go into alarm.

c. Wearing the Personal H2S Monitors as specified by this procedure,

d. Bumping their Personal H2S Monitors and four Gas Explosion Meters at the beginning of each shift and documenting it, as applicable.

e. Using only those Personal H2S Monitors with current calibration.

This is how NOT to wear your Personal H2S Monitor

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Security Department - David Cave

The typical burglar lives within 2 miles of the victim, and, in fact may know the victim. This is one more reason to be careful about whom you let into your house.

• Most burglars are male and are under 25 years of age (usually mid to late teens).

• The typical burglar is not the smooth, cool, dapper (even charming) professional you see on TV or in the movies – hardly! They are thugs looking for an easy score and can be very sloppy in terms of how they break into and ransack a home. Most use ordinary household tools to break into a home including, screwdrivers, channel-lock pliers, small pry bars and hammers. Many times, they just use brute force to go through a door or window.

• Most have an arrest record usually for robbery, assault or drug-related offenses so although they are typically not prone to violence, when surprised or confronted by an occupant they could attack.

DOORS AND LOCKS • Use a heavy-duty, four-screw, strike plate with 3-inch screws that penetrate into the wooded door frame.

• Install a wide-angle 360 degree peephole mounted no higher than 58 inches to provide maximum visibility.

• If you have or want front entry glass doors, consider installing decorative or “privacy” glass to prevent (or at the very least minimize) the would-be robber from peering inside your home to see if anyone maybe home and sizing up what items you have that are ripe for stealing; ask for reinforced glass that makes it challenging to break.

Safety Awareness

Home Burglary Prevention and Awareness

• Lock your doors and windows when you are away...even if you are just driving to do an errand; it just takes seconds for a burglar to strike and many burglars will “case” or observe a homeowner’s patterns and when they leave.

• Keep your car locked even when it’s in the garage.

• Make sure garage lights can be turned on from inside the house or have a sensor that is triggered by your vehicle so you don’t have to walk into a dark garage.

• Change your garage-door opener code!!! Did you know that new openers come with factory-set codes that are meant to be changed, but many people neglect to do so? Burglars will drive around neighborhoods with common brand of remote openers, looking for garage doors that will open.

AROUND YOUR HOME • Keep ladders, garbage cans, building supplies and tools locked up out of view so you don’t provide an intruder with the means to break into your home.

• Don’t hide a spare key near your front door; burglars know all the hiding places. Leave a spare key with a trusted neighbor instead.

• Keep all points of entry to your home well-lit. Consider installing motion-sensor lights on the rear and sides of your home and position them in out-of-reach places so they can’t easily be turned off by a would-be thief.

• Consider hiding valuables in your kitchen or a child’s room – that’s the last place a bad guy will go; so stash expensive jewelry inside empty cereal boxes or other containers, especially if you will be out of town for a while..or consider a floor safe that is securely bolted to a floor or home structure.

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Safety Awareness More and more Americans are turning to prescription and over-the-counter medications for pain relief. These medications are easily accessible. They can make recovery from surgery less painful as well as ease many ailments from a chronic sore back to a cough and cold.

However, overdoses of prescription medicine are on the rise. Most fatal unintentional overdoses result from pain relief medications also known as opioid analgesics. Opioids include: oxycodone, methadone, hydrocodone, fentanyl and buprenorphine. Mixing prescription pain medication with alcohol and/or over-the-counter pain medications can also result in a fatal unintentional overdose.

• Among people 35 to 54 years old, unintentional drug overdoses cause more deaths than motor vehicle crashes and is the leading cause of death in seven States.

• More than 70 percent of people who abused prescription pain relievers report getting them from friends or relatives.

• Although males are more likely to die from an unintentional drug overdose, female rates have nearly tripled since 1999 (Centers for Disease Control and Prevention).

In addition to the risk of overdose, over-the-counter, prescription medications and illicit drugs, can affect a person’s ability to safely drive a motor vehicle or operate machinery.

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What puts someone at risk for an unintentional overdose?

Higher daily dosage: Researchers found that high doses of prescribed opioids increase a person’s risk of an unintentional overdose. Never take more than is prescribed. If you still have pain, call your physician to discuss your options.

Early refills of prescriptions: Patients should wait until their pain medication prescription is almost empty before refilling – and only if it is really needed.

Taking medication with alcohol or sedatives: Mixing opioids with alcohol or benzodiazepines (helps with sleep, relieves anxiety) increases a person’s risk of an unintentional overdose. Drug interactions: Mixing drugs, including prescription, over-the-counter and supplements may cause mild to severe reactions including death. Keep a record of the medications and supplements you are currently taking, including over-the-counter and supplements.

Safety Awareness

Prevent unintentional drug overdoses: • Use medications only as directed by your physician.

• Always follow the recommended dosage prescribed by your physician.

• Keep medications in their original container.

• Don’t share prescribed medications.

• Properly dispose of any unused or expired medications.

Find out how you can safely dispose of medications.

• Talk with your physician or pharmacist for possible drug interactions. You also can check for interactions on the drugs you are taking at DrugDigest.org, Drugstore.com or at the Mayo Clinic.

Treatment

Additional Resources Food and Drug Administration • My Medicine Record: Keep track of all you medications.

Have this list handy for your doctor, pharmacist or other health care professional.

• Safe Use Initiative: prevent harm from medications.

Centers for Disease Control: • PROTECT Initiative: keep children safe from medication overdoses.

• Medication Safety program • Protect the ones you love from poisonings • Prevent unintentional overdoses: podcasts, blogs, and videos • Prescription Painkiller Overdoses in the U.S.

• Every second counts. If you suspect someone may have overdosed, call 9-1-1 immediately. Although they may look as if they are sleeping, they may actually be unconscious.

After calling 9-1-1, move the person into the recovery position and be prepared for CPR. • Sometimes, if not used correctly or not use as prescribed, use of pain killers can lead to drug dependency and misuse.

If you or someone you know needs help for substance abuse problems call 1-800-662-HELP or talk to a physician.

Effective treatments are available.

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Safety Awareness Pledge to be safe: NSC is excited to be celebrating 100 Years of Safety, but we couldn’t have done it without you! Your actions make a big difference. See what others are doing to promote employee wellness: I eat a healthy breakfast to prevent unhealthy eating and fatigue/unproductivity later in the day. - Jeffrey of Houston, TX I stretch prior to exercising to reduce the possibility of pulling a muscle. - Justin of Bridgton, MO

Every day, we’re faced with decisions that are crucial for our health. Taking small steps every day to improve general health can have tremendous outcomes on all aspects of our lives.

Proper use of medication Overdose deaths from prescription painkillers are reaching epidemic levels. In fact, an estimated 1.2 million emergency room visits in 2009 were related to this issue with people of all ages.

• Never share your medications with someone else • Store medications in their original containers and keep them up, away and out of sight – particularly from children • Properly dispose of unwanted medications, especially painkillers, to prevent theft or misuse by others • If your doctor prescribes you painkillers, be sure to read warning labels carefully and take only as directed

Eating right Making slight adjustments to your diet may give you more energy and prevent weight gain or illness.

• Choose lean cuts of meat like sirloin and chicken breast, or opt for plant-based products like beans and soy to add variety to your meal • Shop smart—pick products that name a whole grain ingredient first on the list • Use fat-free or low-fat milk on cereal and top baked potatoes with low-fat yogurt instead of sour cream

Physical activity Just 30 minutes of exercise a day, five days a week can significantly improve your metabolism and prevent weight gain. Even if you work a sedentary job, there are many ways you can sneak in bouts of physical activity throughout the day.

• If you drive to work, pick a spot further away from the entrance; or, if you live close, make an effort to bike to work • Use your break time to take a quick walk or climb the stairs • Take frequent, short breaks to stretch and get your blood flowing

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Safety Awareness

DOWN 1. Overdose deaths from prescription painkillers are reaching ______levels.

2. If your doctor prescribes you painkillers, be sure to read ______ labels carefully and take only as directed.

4. Choose lean cuts of meat like ______ and chicken breast.

7. Never share your _______ with someone else.

8. Top baked potatoes with low-fat ______ instead of sour cream.

10. Properly dispose of unwanted medications, especially painkillers, to prevent theft or _____ by others.

11. If you live close to your job, make an effort to _____ to work.

ACROSS 1. Making slight adjustments to your diet may give you more ______ and prevent weight gain or illness.

3. Take frequent, short _____ to stretch and get your blood flowing throughout the day.

5. Plant-based proteins like beans and soy add _____ to your meal.

6. Exercising 30 minutes a day, five days a week can significantly improve your _______ and prevent weight gain.

9. Store medications in their original containers and keep them up, away and out of sight—especially from _____.

12. When shopping, look for products that name a whole grain ______ first on the list.

13. An estimated 1.2 million emergency room visits in 2009 were related to prescription _______.

Each June, the National Safety Council encourages organizations to get involved and participate in National Safety Month. NSM is an annual observance to educate and influence behaviors around leading causes of preventable injuries and deaths.

This year’s theme, “Safety Starts with Me,” was inspired by the pillar of Leadership and Employee Engagement from the Journey to Safety Excellence. Successful organizations engage everyone in safety and create a culture where people feel a personal responsibility not only for their own safety, but for that of their coworkers, family and friends. While leadership from the top is important, creating a culture where there is a sense of ownership of safety by all, makes everyone in the organization a safety leader.

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Environmental

On Ozone Action Days we can help limit how much ozone we produce by: – Sharing a ride to work or school.

– Avoiding morning rush-hour traffic.

– Walking or riding a bicycle.

– Taking your lunch to work or school.

– Combining errands into one trip.

– Avoiding drive-through lanes.

– Postponing refueling until after 6 p.m.

– Not topping off your gas tank when refueling.

– Postponing using gas engines such as lawnmowers until after 6 p.m.

– Keeping your vehicle properly tuned to keep exhaust levels low.

From the Texas Commission on Environmental Quality.

WHAT SHOULD I DO ON OZONE ACTION DAYS? 18

http://www.epa.gov/ebtpages/air.html

Environmental

Here are some websites where you can learn more about the ozone:

http://www.tceq.texas.gov/nav/main/air_main.html http://outreach.tamucc.edu/p3/ http://autocheck.tamucc.edu/

Contacts: Report Smoking Vehicles - Smoking Vehicle Program 1-800-453-SMOG

Pollution Prevention Partnership 361-825-3070

Texas Commission on Environmental Quality Region 14, Corpus Christi P. 361-825-3100 F. 361-825-3101

Texas Commission on Environmental Quality Odor Complaints 1-800-832-8224

CONTACT INFORMATION 19

Technical

CITGO Rolls Out New Flange Gasket Accurate Seating Torque Program

by Raul Unda Maintenance Engineer CITGO Corpus Christi Refinery is on the hunt to eliminate flange leaks!!

Flange leaks are relatively rare events, considering the large number of flanged and gasketed piping and equipment joints in use throughout the refinery. But when a flange leak occurs, the refinery takes the necessary action to mitigate the potential release.

Mitigation can at times be done by isolating the equipment and making an off-line repair. If an off-line repair is impractical, then expensive leak clamps are installed. If clamp installation is not possible, unit shut-down or slowdown might ultimately be required for repairs.

Thanks to the new Flange Gasket Accurate Seating Torque (FGAST) System—the new flange assembly and stud torqueing program implemented by CITGO Corpus Christi Refinery—the potential for leaks to occur is being further reduced.

FGAST works to eliminate flange leaks by applying the correct torque value to the stud bolts in order to provide an adequate gasket seating stress.

Spiral wound gasket with inner ring

The primary cause of a flange leak is lack of gasket contact stress, as in “the joint is not tight enough”. This can be caused by the insufficient tightening during installation, relaxation of the gasket in-service, improper stud torque, re-use of old studs/nuts or simply the use of a wrong gasket style. In addition to gasket load loss, flange connections can also leak if flanges are misaligned, a gasket surface is damaged, or if the actual gasket is damaged.

In order to minimize the possibility of flange leaks, CITGO Corpus Christi Refinery has implemented the new FGAST pilot program along with the requirement of the use of spiral wound gaskets with inner ring at the EP1 BTX and Cumene units. The program along with the gasket style reflects the industry’s best practices for a successful flange joint connection with the proper flange assembly and stud tightening techniques as well as practices for inspection, repair, and gasket installation.

In order to achieve a successful implementation of the program, the Reliability Department has trained area field personal on the new procedure and has conducted hands-on exercises using the Flange Assembly Demonstration Unit (FADU) where participants were able to see the results of properly tightened flange joints.

FGAST can be found in EDMS under the maintenance procedure OPSMNT-PF-PIP-005. For any questions, comments or concerns please contact the Reliability Department.

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Flange Assembly Demonstration Unit (FADU) used in training

Special Olympic Games

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his year’s Special Olympic Games took place at Flour Bluff High School on April 6, 2013. The competition commenced with Opening Ceremonies, followed by athletics track and field events. The Games ended with a Victory Dance and Closing Ceremonies. It was a full day of fun for all. CITGO was once again a proud supporter of the Special Olympics, as we have been for 15 years.

Congratulations to Special Olympics of South Texas as they recently celebrated their 30th anniversary!

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CITGO Fueling Good in the Community Big Brothers Big Sisters of South Texas Fishing Tournament

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he 8th annual Big Brothers Big Sisters Fishing Tournament was held in Corpus Christi on April 12-13, 2013. Big Brothers Big Sisters of South Texas provides children facing adversity with professional one-to-one mentoring. The Big Brothers Big Sisters Fishing Tournament is about having fun to make a difference in a child’s life. Funds raised go directly towards matching children with carefully screened, caring Big Brother and Big Sister volunteers in the Corpus Christi area. CITGO has participated in the Big Brothers Big Sisters program for six years.

Miracle League of Corpus Christi Opening Day Celebration

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CITGO Cares Team Members cheering on athletes.

Texas State Aquarium Beach Ball

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ver the past 8 years CITGO has been a proud sponsor of the Texas State Aquarium. On April 12, 2013 CITGO supported the beach ball. Amongst the work at the Texas State Aquarium are events that educate the children of the community along with exhibits from the Amazon, floating phantoms, flower gardens, and presentations featuring a variety of trained birds including parrots, hawks, owls, and falcons, stingrays and sea turtles.

Big Bloom Dollar Day

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he South Texas Botanical Gardens & Nature Center sponsored a “Big Bloom Dollar Day” on April 13, 2013. This was a day filled with affordable family fun, in which you could explore the 180-acre Botanical Gardens & Nature Center, butterfly release, reptile shows, ladybug releases and Eco-Fun Tent. The floral exhibits, trails, birding tower, Palapa Grande and wetland areas were open to visitors. CITGO Finnegan, 2, inspects the Corpus Christi Refinery has flowers in bloom at the Botanical Gardens on supported The South Texas Botanical Saturday.

Gardens & Nature Center for 8 Years.

PHOTO BY JENNIFER RECIO/SPECIAL TO THE CALLER-TIMES

Art Klein with Special Olympic athletes

he Miracle League of Corpus Christi Opening Day Celebration was held on April 13, 2013. The Miracle League of Corpus Christi is a non-profit organization providing opportunities for children and adults with special needs to play baseball. The mission is to enrich the community by providing leadership, facilities, and administration for children and adults with special needs. This program assists in the building of self-esteem and mobility to individuals that need it the most. CITGO volunteers were there to help teach and provide assistance as needed. CITGO Corpus Christi has been a supporter of the Miracle League for five years.

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Something Magical

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omething Magical Prom was held on April 13, 2013.

The Something Magical Prom offers a unique social opportunity for students with special needs. Students from all area high schools attended. This was the 2nd annual event that CITGO Corpus Christi Refinery employees were proud to have served as volunteers.

CITGO Night at Whataburger Field

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ITGO night at the ball game was on May 5, 2013.

For the past 10 years, CITGO has hosted a special night for its employees and donates 100 jerseys to employees. CITGO also donated jerseys to the first 1,700 Hooks fans. This is another way for employees to take time to enjoy their beautiful city together.

Louie Garza and Karen Kaelin

Foster Angels of South Texas

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ITGO proudly supports the Foster Angels of South Texas Foundation luncheon. The Annual Appreciation Luncheon on April 18, 2013 is an opportunity to give thanks to individuals in our community who dedicate themselves to protecting and caring for foster children.

It is a wonderful way to say “thank you�

Jimmy Wayne to the people that work so hard for children who have been abused and neglected, but rarely receive the recognition they deserve.

Last year, there were over 2,500 children in foster Rosie Collin, Jovita Martinez, Larry Elizondo, Nina care in our Amador, Aurora Robles, Erica Ramirez, Jane Arriaga and Danielle Dominguez. region.

Teacher Appreciation Party

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n May 2, 2013 CITGO held a teachers appreciation party for the CCISD educators, administrators, and volunteer teachers for all their hard work this year in the classroom. Teachers had a chance to relax and enjoy some karaoke together. CITGO Corpus Christi Refinery has been a supporter of CCISD for 3 years.

Teachers from Oak Park Elementary, Faye Webb Elementary and Driscoll Middle School

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Jovita Martinez with grandsons, Angel and Cristian Martinez.

Guests from Bethune Day Nursery, a Hands for Hillcrest grantee.

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he 38th Annual Beach to Bay was held on May 12, 2013.

The Beach to Bay Relay Marathon is a six-person relay running event that totals 26.2 miles. The Beach to Bay organizers estimate that 15,300 people participated in the race. CITGO has been involved with the Beach to Bay relay marathon for the last nine years.

CITGO Cares Team serving up food for Beach to Bay runners

South Texas Botanical Gardens & Nature Center-Botanical Gardens Flamingo Fandango Contest

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he Botanical Gardens & Nature Center has a full calendar of horticultural and environmental educational classes and workshops for adults, camps, and a Junior Master Gardener series for youth. The 7th annual Flamingo Fandango at the Botanical Gardens & Nature Center is one of the many events on their calendar for this summer.

During this time, over 100 diversely dressed, customcostumed outrageous and whacky pink plastic flamingos are scattered throughout Botanical Gardens exhibits and will be judged in eight design categories. The contest ran from June 8 through June 25, 2013.

CITGO has sponsored the Flamingo Fandango festivities for 12 years.

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38th Annual Beach to Bay

CITGO Cares Team Leader, Rosie Duran’s “Dazzling Diva” was among the flamingos decorated with flair.

CITGO Runners at Beach to Bay

Night at the Hooks with the First Responders

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ight at the Hooks with the First Responders was held on May 26th & 27th. The G&PA Department invites strategic community partners to games at Whataburger Field in support of the Hooks Baseball Team. CITGO has been supporting this night for 10 years. We’d like to thank all first-responders for their hard work and dedication to safety in Hooks Clown with Nueces our community.

County Sheriff Jim Kaelin Left to right: Nueces County Sheriff David Cave, Rosie Collin, Fire Chief Robert Rocha and CITGO’s head of security, David Cave.

Great job to Cynthia Villarreal and her “Blushing Bride of Flamingo Road.”

See page 26 for full list of winners!

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Habitat for Humanity

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n June 8, 2013, the CITGO Cares Team volunteered with Corpus Christi Habitat for Humanity. Corpus Christi is the local affiliate of Habitat for Humanity International, a nonprofit, ecumenical Christian housing organization. Habitat for Humanity works in partnership with “partner families” to build decent, affordable housing. Volunteers provide most of the labor and corporate donors provide materials to build the homes. Prospective homeowners go through an extensive interview and selection process. The selection committee considers family size, present housing conditions, and income. When a family is selected, they are required to contribute 300 - 500 hours of “sweat equity”.These hours are earned in construction, ReStore, fundraising, office work, and other areas of need.

NAACP hosts Juneteenth

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he Corpus Christi Juneteenth celebration was held on June 15, 2013.

Founded in 1909, the NAACP is the nation’s oldest and largest civil rights organization. The work of the NAACP is to ensure the political, educational, social & economic equality rights of all persons, and to eliminate race based discrimination. Juneteenth, also known as Freedom Day or Emancipation, commemorates the end of slavery. The Corpus Christi event hosted by the local chapter of the NAACP celebrated diversity with bands playing country, tejano as well as gospel and blues music. All attending enjoyed a day of good music, refreshments, and speeches by local leaders about of its rich tradition. CITGO Corpus Christi Refinery was proud to support NAACP.

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Photos courtesy of the Corpus Christi NAACP.

Paul Choucair

“I found it very rewarding to go to a job site on the weekend and find that family there putting in their sweat equity and knowing that my recommendation changed a family’s life.” -Don Rodgers Interest. Enthusiasm. Commitment. Compassion. These are the qualities that Habitat volunteers bring to the table. By coming together, bringing time, energy and talent, great work will be accomplished. Habitat for Humanity-Corpus Christi welcomes volunteers of all skills levels and interest into their Habitat family. The best value and the most powerful contributions come from the volunteer who wants to make a difference. Volunteers can help Habitat in an abundance of ways. Anyone who can hold a hammer or a paint brush is welcome to the work of Habitat for Humanity. Volunteers provide man power that allows the building of homes or the making of renovations at considerably lower costs. Habitat for Humanity-Corpus Christi, the local affiliate, is a non-profit ecumenical Christian organization dedicated to eliminating substandard housing and to making adequate, affordable shelter a matter of conscience and action. Habitat is founded on the conviction that every man, woman and child should have a simple, decent, affordable place to live in dignity and safety. To date, HFH-CC has placed 42 qualified families in homes.

HFH-CC is a hand up, not a hand out. Prospective homeowners go through an extensive interview and selection process. The selection committee considers family size, present housing conditions and income. Home visits and credit checks are conducted. If a family is selected, they are required to do a minimum of 300 hours of “sweat equity”.

Hours are earned in construction, fundraising, office work, ReStore and other areas of need. HFH-CC finances these mortgages providing 20-30 year mortgages. A new Habitat

CITGO Corpus Christi Refinery donated Hurricane Alley tickets to Girl Scout Troops.

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Don Rodgers: CITGO Employee finds a way to make a difference

Don Rodgers, left, shown with Ruben Rendon. home in Corpus Christi currently costs approximately $75,000, which includes land acquisition, building materials, and other expenses. Principal payments range from $180 - $200 a month plus property taxes and insurance. The mortgage is provided for the homeowners at 0% interest.

These payments facilitate the continuing work of Habitat for Humanity - Corpus Christi, including the construction of new homes.

For more information on volunteering at Habitat for Humanity-CC, contact your G&PA Department.

Congratulations to Hector Saenz for receiving a Certificate of Appreciation from the City of Corpus Christi for serving on the Civil Service Board and Commission.

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Botanical Gardens Announces 2013 Flamingo Fandango Winners!

• Best Show: Flam the Commander - Kati Pina (Don Rodgers’ daughter) • Judges Heart Award: Janie’s Angel - Jennifer Gil (Rudy Gil’s daughter) • Dressed to the Nines: [1st Place] Blushing Bride of Flamingo Road - Cynthia Villarreal; [2nd Place] Dazzling Diva - Rosie Duran • Dried or Silk Floral: [Hon. Mention] Flammy the Gnome – Marty Rodgers (Don Rodgers’ daughter) • Celebrities, VIPs, Characters: [1st Place] Carmen – Robert Balli Family; [Hon. Mention] Bevo, Jr. – Janelle Gil (Rudy Gil’s daughter) • Tongue in Cheek, Spoof: [1st Place] Nouveau Flamingo – Matt Peterson

September and October 2013 Looking ahead at our volunteer opportunities:

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• 9/14

Habitat for Humanity

• 9/28

Corpus Christi Food Bank

• 10/5

American Heart Walk

• 10/12

American Diabetes Walk

• 10/16

Halo Flight Dove Shoot

• Texas State Aquarium, Lexington, Botanical Garden and Art Museum of South Texas passes are available at G&PA office.

• United Way Trailer Mounted Carbon Steel Barbecue Pit Raffle.

Tickets on sale now and can be purchased from: • Erika Botello • Debbie Sevilla

ext. 0 ext. 0

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Notices:

Ebotell@citgo.cm dsevilla@citgo.com

• STARS Scholarship Fund Ticket Sales for 2014 Nissan Versa Note.

Contact the following employees for tickets. Ticket sales to start 8/1/13

• Erika Botello • Danielle Dominguez • Becky Ponce • Don Rodgers • Debbie Sevilla

ext. 0 ext. 5240 ext. 5722 ext. 5465 ext. 4869

Ebotell@citgo.com bdomin1@citgo.com rponce@citgo.com jrodger@citgo.com dsevilla@citgo.com

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When local emergencies happen, Corpus Christi and Nueces County’s new ReverseAlert system notifies you by phone, text, or email about imminent danger. Reverse alerts are automatically sent to residents in areas affected and include information about storms, fires, flash floods, industrial accidents, roadway closures, evacuations, crime bulletins, and other incidents that threaten public safety.

Sign up now at reversealert.org.

When local emergencies happen, you’ll know.

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Service Award Recipients APRIL 35 YEARS

Bill Waggoner April 14 | NCCR

Mike Morgan

April 17 | Terminal

APRIL 30 YEARS

M AY 20 YEARS

Bob Barker APRIL 4 | Terminal

James Robeau MAY 24 | Warehouse

Jim Bolliger

April 24 | Process Engineering

M AY 5 YEARS

Michael Guerrero MAY 5 | Procurement

M AY 5 YEARS

Gretchen Terry MAY 19 | Procurement

Jorge Arteaga MAY 19 | Area Maintenance

Robert Balli MAY 27 | Process Engineering

JUNE 5 YEARS

NOT PICTURED

NOT PICTURED

Aaron Indridson MAY 27 | Process Engineering

Randy Fisher JUNE 30 | Project Engineering

Mark Rushing JUNE 9 | Business Planning & Optimization

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Government & Public Affairs Welcomes New Manager

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ark Avelar recently joined the CITGO Corpus Christi Refinery team as the Government & Public Affairs Manager. Mark is a Corpus Christi native, a graduate of Carroll High School and graduate of University of Texas at San Antonio with a BBA in Marketing. Mark was most recently employed as Executive Director of the Ronald McDonald House in Corpus Christi. He possesses more than 10 years’ experience working in the industry coordinating public affairs activities for the Port of Corpus Christi, Port Industries of Corpus Christi and LyondellBasell. Mark is a graduate of Leadership Corpus Christi Class 29, Executive Board member of the Corpus Christi Education Foundation and Carnival/Festival Chairman of the Buccaneer Commission. He is married to Carmen Bosquez-Avelar and they have two sons, Noah and Miles.

New Assignments Donnie Cooper, Multi Skilled Technician has accepted the position of Safety Coordinator. Donnie joined CITGO Corpus Christi in 2005 as a Multi Skilled Technician.

Please join me in congratulating Donnie on his new assignment and in continuing to provide him with your support.

Dave Pruner Manager HSSE Corpus Christi Refinery

Miguelangel Centeno, Process Engineer, will move into the position of Economic Analyst. Miguel joined CITGO Corpus Christi Refinery in June 2006 as a Process Engineer intern, and was hired in December 2006 as a Process Engineer. He graduated from Universidad de Carabobo in Venezuela with a BS in Chemical Engineering in 2002. Miguel also graduated from the University of Maryland with a Master’s degree in Project Management in 2006.

Please join me in congratulating Miguel on his new assignment and in continuing to provide him with your support.

Harry Shuler General Manager Tech/Admin Services Corpus Christi Refinery

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Debbie Whitley, Central Planner, has accepted the position of Maintenance Costs and Budgets Manager. Debbie joined CITGO in February 1977. She has held positions of SAP Technical Administrator, East Plant II Shift Supervisor and Process Operator.

Please join me in congratulating Debbie on her new assignment and in continuing to provide her with your support.

Art Klein General Manager Operations & Maintenance Corpus Christi Refinery

Mark Rushing, Economic Analyst, will move into the position of Energy/Utilities Group Leader. Mark joined CITGO Corpus Christi Refinery in June 2008 as an Associate Process Engineer. He graduated from the University of New Mexico with a BS in Chemical Engineering.

Please join me in congratulating Mark on his new assignment and in continuing to provide him with your support.

Harry Shuler General Manager Tech/Admin Services Corpus Christi Refinery

Amelia Rose Alaniz Granddaughter of Michael D. Johnson, CCR Process Control Analyst Born April 19, 2013, 6lbs. 9oz, 20 ¼ in Parents: Gabriel and Aslie Alaniz

Emersyn Grace Hinojosa Granddaughter of David (West Plant Ops Tech) and Gilma Hinojosa Born July 11, 2013, 8lbs., 20 in.

Parents, Orlando David (O.D.) and Trisha Hinojosa

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Birth Announcements

Larry “Trey” Elizondo, III Grandson of Larry (CITGO Corporate Office) and Annabelle Elizondo.

Born July 30, 2013, 6lbs. 14oz., 20 ¼” Parents are Robin and Larry Elizondo, Jr. (No. 4 Plat)

Bragging Corner

Completing Beach to Bay John A. Ramirez, son of Robert Ramirez (Deep Sea Terminal), completed his 2nd Beach to Bay Marathon this past Armed Forces Day, running leg 4, 4.69 miles in 45 minutes. John is a 4th grader at Galvan Elementary. He is an avid runner and member of the Galvan Elementary Running Club, the Student Council, the AntiBullying Club, and Art Club. Additionally, he received the Highest Academic Achievement for attaining all “A’s” for the entire school year.

His favorite sports are track/field, football and basketball.

Boy Scout Religious Medal Robert A. Ramirez, son of Robert Ramirez (Deep Sea Terminal) was awarded the prestigious Boy Scout Religious Medal “Ad Altare Dei” at Corpus Christi Cathedral on April 14, 2013 by His Excellency Bishop Wm. Michael Mulvey.

Robert is a member of Boy Scout Troop 289 (St. Cyril Methodius Catholic Church) and is working diligently to attain the rank of Eagle Scout. He attends John Paul II High School where he is a member of the Football Team and will be a Junior this coming school year. Both he and his brother John are Altar Servers at San Juan de los Lagos Catholic Church.

Achiever:

Name: Jessica Marie Bryant School: Southwestern University of Texas, Georgetown, TX Proud Parents: Larry and Patricia Bryant Degree: Bachelor of Arts in Accounting with a Minor in Political Science Graduation: May 11, 2013 • Dean’s List • Participated in API program & Studied Abroad in Granada Spain • Southwestern Pirates Softball Team 3 year Letterman • 2nd Team SCAC All-Conference (1st Base) • SCAC Conference Champion 2013 • Conference .388 Batting Average, ranked 2nd in Conference in Doubles along with .986 Fielding Percentage.

Please send your graduation pictures, birth announcements or any academic or community service award information to Rosie Collin for our next Achiever.

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CITGO, based in Houston, is a refiner, transporter and marketer of transportation fuels, lubricants, petrochemicals and other industrial products. The company is owned by PDV America, Inc., an indirect wholly owned subsidiary of Petr贸leos de Venezuela, S.A., the national oil company of the Bolivarian Republic of Venezuela.

For more information, visit www.CITGO.com.