WELCOME TO YOUR NEW HOME
Congratulations on your purchase at Victoria & George. We would like to take the opportunity to welcome you to the strata scheme and introduce our company. We are the appointed Strata Managing Agents for the Owners Corporation (Body Corporate) to establish the books and records and setup the strata management requirements for Victoria & George.
Please feel free to visit our website at www.netstrata.com.au where you will find a number of useful articles on strata living and further information.
To assist our team to update your details on the Strata Roll as soon as possible, please request your solicitor send through the Section 22 Notice (change of ownership details) to our office following settlement.
NETSTRATA COMPANY OVERVIEW
Netstrata are true leaders in strata and community title management, servicing approximately 50,000 individual lots across the Greater Sydney and Wollongong regions, worth approximately $5.2 Billion.
Our passion is our difference. Our strata managers are co-owners of Netstrata, meaning they have a genuine interest in exceeding your expectations every step of the way. Our proactive drive enables us to deliver higher quality management system, and our professionalism provides the foundation for strong, lasting client relationships.
Netstrata is the proud recipient of the SCA Strata Management Company of the Year for the last five years in a row. Our strata managers mange on average 39% less than the industry standard, meaning they have the time and resources dedicated to providing a higher level of customer service to you. For more information on our company please visit www.netstrata.com.au
IMPORTANT CONTACTS
STRATA MANAGEMENT
Netstrata – Callum Docherty
E: callum.docherty@netstrata.com.au
D: (02) 8567 6419
P: (02) 8567 6400
Emergency After Hours: 1300 663 760
BUILDING MANAGEMENT
Pacific Building Management – Manuel Vardekis
E: victoriaandgeorge@pacificbm.com.au
M: 0406 954 078
Emergency After Hours: 1300 761 610
MOVING IN
There is limited street parking available on the surrounding streets, so please ensure you follow the move-in instructions to ensure that adequate space is available in the loading bay located within the basement car park. Ensuring your move in is booked will help prevent any damage occurring to common property and will ensure that your removalists do not need to wait for access.
All owners must book a time to move in at least 24 hours prior with Building Management via the BLogix building management portal. Please refer to the QR code to login and create your account as outlined at the back of this booklet. If you have any issues, please contact Building Management directly.
Please ensure your removalists are aware of the height clearances as any damage to the building will be the responsibility of the owner.
ORDERING ADDITIONAL ACCESS DEVICES
You would have received your set of keys upon settlement; however we understand that in some instances additional access devices may be required
Please email any requests for additional devices to Building Management. Once a key procedure has been set at your First Annual General Meeting, your request will be processed.
A deposit or fee will be required, as determined by the Owners Corporation at the First Annual General Meeting. A limit on additional access devices may also be applied.
FIRST ANNUAL GENERAL MEETING
The First Annual General Meeting (FAGM) will be held within two months of the expiry of the initial period (once two thirds of the building have settled).
We encourage you to attend this meeting so that you may meet your fellow owners and neighbours, and vote on a number of matters such as:
Election of the Strata Committee
Election of Building Management Committee representative
Your budget
Appointment of contractors
LEVIES
An Owners Corporation have a legal obligation to repair and maintain common property, as such the strata levies pay for expenses such as:
Cleaning and gardening
Building insurance
Common area electricity and water
Building management
Lift maintenance
Administration
Each year the Owners Corporation will hold an Annual General Meeting (AGM) where a budget will be adopted. All owners have an opportunity to ask any questions about the budget at that meeting.
The budget will be for a 12 month period, and is levied quarterly. Your levies will include a contribution to the Capital Works Fund, which is a “rainy day” fund for replacement of large capital items such as your lifts.
BY-LAWS
Please find below some important by-laws applicable to your scheme:
Keeping animals
16.1 Subject to section 139(5) of the Management Act, an Owner or Occupier of a Lot must not keep any animal on the Lot or the Common Property without obtaining the prior written consent of the Owners Corporation.
16.2 Despite By-Law 16.1 but subject always to By-Laws 16.3, 16.5 and 16.8, an Owner or Occupier of a Lot may keep on the Lot:
(a) one small dog (being a breed of dog which does not exceed 20 kilograms at its fully grown stage); or
(b) one cat; or
(c) one small, caged bird; or
(d) fish kept in a secure aquarium without the need to obtain the prior written consent of the Owners Corporation.
16.3 If an Owner or Occupier of a Lot keeps a small dog or a cat or a small, caged bird on the Lot permitted under By-Law 16.2, then the Owner or Occupier must:
(a) notify the Owners Corporation that the animal is kept on the Lot; and
(b) keep the animal within the Lot; and
(c) carry the animal when it is on the Common Property; and
(d) take any action that is necessary to clean all areas of the Lot or the Common Property that are soiled or damaged by the animal; and
(e) ensure that the behaviour of the animal (including but not limited to noise) does not interfere with the reasonable quiet enjoyment of any other Owner or Occupier; and
(f) indemnify the Owners Corporation for any:
(i) damage to or loss of property caused by the animal; and
(ii) injury to any person caused by the animal; and
(iii) noise which is disturbing to the extent that it is unreasonable.
16.4 If the Owners Corporation gives its prior written consent under By-Law 16.1 to the keeping of an animal, then an Owner or Occupier of a Lot seeking such approval acknowledges that the Owners Corporation may impose such conditions as to the keeping of such an animal in that Owner or Occupiers Lot and whilst on Common Property as the Owners Corporation thinks fit.
16.5 Despite the provisions of By-Law 16.2, on no account is an Owner or Occupier of a Lot permitted to keep in that Lot any:
(g) pit bull terrier;
(h) Japanese tosa;
(i) other outcross;
(j) (dog prohibited from importation into Australia by the Commonwealth government; or
(k) unregistered dog or any dog declared as dangerous under the Companion Animals Act 1998 from time to time.
16.6 The Owners Corporation may withdraw its consent to the keeping of an animal under this ByLaw 16 at any time if the animal becomes vicious, noisy, offensive or a nuisance. If the Owners Corporation withdraws its consent to the keeping of an animal under this By-Law, the Owner or Occupier must remove the animal immediately from the Strata Scheme and keep the animal away from the Strata Scheme.
Window coverings
18.1 Any curtain, shutter or blind in a window or door, which faces public or common areas, must have a backing coloured white, off-white or cream unless otherwise authorised in writing by the Owners Corporation, and must not detract from the visible amenity of the Building and must be in keeping with the rest of the Building.
18.2 An Owner or an Occupier of a Lot must not install vertical blinds or venetian blinds.
18.3 If curtains are installed by an Owner or an Occupier of a Lot they must be sheer curtains or block out curtains with a lining in white or off-white to the outside face, and with no other colour showing to the outside face.
18.4 If roller blinds or shutters are installed by an Owner or an Occupier of a Lot they must have a white or off-white outside face, and with no other colour showing to the outside face.
18.5 An Owner or an Occupier of a Lot must not install any awnings to their windows or electronic sunscreens that are visible from outside the Lot, unless the prior written consent of the Owners Corporation is obtained.
UTILITIES
Victoria & George has been built with an embedded network for electricity and gas. Please refer to the information provided in your settlement pack for details on how to change your account with Origin Energy.
Welcome to Victoria and George, Kogarah.
The Building Manager for Victoria and George is Pacific Building Management Group.
Pacific Building Management Group Pty Ltd is a proudly Australian-owned company and was established in 2002. Pacific Building Management Group is a globally based organisation, offering a unique combination of specialised services. We provide a comprehensive integration of high-quality services to Residential, Commercial, Industrial, Retail and Public Facilities, including:
Facilities Management
Concierge
Cleaning
Landscaping
Your Building Manager is contactable between the hours of 8:00 am – 4:00 pm, Monday to Friday.
They will be able to assist with any queries regarding your move in, lodging post settlement defects, and any general enquiries regarding Victoria and George.
Building Manager: Manuel Vardakis
Email: victoriaandgeorge@pacificbmg.com.au
Mobile: 0406 954 078
Emergency After Hours: 1300 761 610
BLOGIX – Your online portal
Blogix is a web-based building management application that is available to residents 24 hours a days, 7 days a week, and can be used to report repairs and maintenance that is required. It is run in real time and acts as a source of information for Victoria and George.
Blogix will also provide you with the ability to book in a move in or out through its booking function. Residents will receive notifications through the portal for events that occur onsite.
Building Management can communicate through Blogix via SMS or email with residents if there are any service interruptions onsite which may affect them.
Residents are able to use Blogix to report any additional defects once they have moved in during the Defects Liability Period. This will be forwarded through to the builder’s Defects Manager who will liaise with the Building Manager and residents’ onsite to rectify any issues in a timely manner.
By scanning the QR code, residents will be able to register to gain access to Blogix. Please provide the correct name, address and contact details when registering, so we can ensure access is approved within 24 hours.
For your convenience, a range of information and documents relating to your apartment and the facilities available at Victoria and George are available via Blogix.
If you are having issues using Blogix or not received a username and password for Blogix, please contact your Building Manager to arrange immediate access.
Lodging Defects with Blogix
Scan the QR code to access Blogix.
Enter your Blogix Username and Password and click on the Login button. Follow the steps below to lodge defects for your apartment.
The following fields will need to be completed:
1. Select your Building – Victoria and George
2. Enter your apartment number
3. Select Defects and Repairs in the Category field
4. Provide details of your defect in the Details section
5. Attach any photos of your defect in the Attachments box
6. Click on Submit
Click on Enquiry
An example has been provided below.
Here’s what will happen after you submit your defect:
1. The Defects Manager will contact you and organize a time to inspect your defect. This will be organized by email or if you provide your contact number, they may call you and arrange an inspection.
2. Any updates to your defect or completion of repairs will be sent through by email from Pacific BMG’s system, Blogix.
How to book your move through Blogix
Once you receive your login details for Blogix, you will be able to book your move-in or out through our online portal, Blogix.
A booking system is in place to ensure that lifts are available for residents to move in and out of the development and that sufficient space is available for removal vans and trucks. The lifts will have padded covers to protect your items and prevent damage.
To ensure the quality of the common areas is maintained, Building Management will complete a condition report for the common area, lifts and lobbies before and after your move.
Move in and out Key Points
Entry to the basement carpark is off Regent Street, with a height restriction of 4.5 metres. The carpark area has a height restriction of 2.1 metres. It is recommended a ferry vehicle be used to move your belongings in via the basement area. Move ins via the ground floor lobby are prohibited.
Approximate dimensions of the lift are as follows: 1400 mm W x 1970 mm D. The door opening is 1 metre.
Please ensure that all possible care is taken during your move in or move out as you will be charged for repairs if you or your removalists cause any damage onsite. Ensure your removalist company has suitable insurance to cover any damage to Common Property.
All move in or move outs must be booked and approved 48 hours prior to your move. Unbooked and unapproved arrivals will be turned away.
Rubbish removal: you must ensure suitable disposal (for example: boxes and plastic wrapping are to be broken down and left in the Basement 1 Garbage room).
For any queries you may have regarding your move in, please contact Building Management prior to your move in date.
Click on My Bookings to book in your preferred date and time to move in.
Click on My Bookings
Once inside, the owners/residents can see the history of their bookings, and to create a new booking, they will need to click on “Make a Booking” as shown below.
The booking form will appear, see below
NOTE:
Once the booking is confirmed, the booking confirmation request will be sent to the Building Manager for approval. Once approved, the approval confirmation will be sent back to the resident via text message and email.
BLOGIX – Your mobile App
Our management portal, Blogix, is also available as a user-friendly mobile app and is available to download for Apple and Android users.
Residents can raise and track their enquiries to Building Management and book onsite facilities including move in and move outs through the app.
The app is easy to use and features multi-lingual functionality for the convenience of our residents.
Apple Users – App QR
Android Users – App QR
