WELCOME TO YOUR NEW HOME
Congratulations to you on your recent settlement! We would like to take the opportunity to welcome you the Arena Lane Cove. Netstrata are the appointed Strata Managing Agents for the Owners Corporation (Body Corporate) to establish your books and records and help establish the set up of your strata scheme in accordance with Legislation.
Please feel free to visit our website at www.netstrata.com.au where you will find a number of useful articles about strata living.
To assist our team to update your details on the Strata Roll as soon as possible, please request your solicitor send through the Section 22 Notice (change of ownership details) to our office following settlement.
NETSTRATA COMPANY OVERVIEW
Netstrata are true leaders in strata and community title management, servicing customers across the Greater Sydney, Wollongong and Hunter regions, with a property portfolio worth approximately $5.2 Billion.
Our passion is our difference. Our strata managers are co‐owners of Netstrata, meaning they have a genuine interest in exceeding your customer service expectations every step of the way. Our proactive approach enables our Managers to deliver higher quality management and customer service offering, and our professionalism provides the foundation for strong, lasting client relationships.
Netstrata is the proud recipient of the SCA Strata Management Company for a consecutive five years. Our strata managers mange on average 39% less than the industry standard, meaning they have the time and resources dedicated to providing a higher level of customer service to you. For more information on our company please visit www.netstrata.com.au
IMPORTANT CONTACTS
STRATA MANAGEMENT
Netstrata – William Karras
E: william.karras@netstrata.com.au
D: (02) 8567 6466
Emergency After Hours: 1300 663 760
MOVING IN
We understand residents will be eager to move into their stunning new abodes, however to ensure that no common property is damaged, and that all residents can move in as efficiently as possible, please ensure that you follow these instructions on how to move in.
Please email your Strata Manager (details above) to book your preferred move in date and time at least 24 hours prior. This will allow us to ensure that we don’t have multiple residents trying to move in at the same time.
The building’s loading dock is located at the entry of the carpark on Willandra St, however, please instruct removalists to park their trucks, vans or large vehicles on Mindarie St at the front of the building. Unfortunately the loading dock is a fair distance away from the lifts and is difficult to access.
Please ensure that your removalist has adequate insurance, as any damage to common property will be the responsibility of the resident. A Move In Manager will be on‐site to ensure no damage is done to the common property and ensure only those with bookings are utilising the lifts for moving in.
DEFECT MANAGEMENT
After you settle in, it is perfectly normal to notice some items that may need some extra attention. For any issues you find within your apartment, please email customercare@landmarkgr.com. refer to your sales contract on how to raise these directly with the developer within the time frame.
For any other issues in the common area, please contact your Strata Manager via email and include a picture (if possible) of the suspected defect, along with a brief description. Your Strata Manager will be able to record these and ensure they are investigated by the builder and addresses accordingly.
ORDERING ADDITIONAL ACCESS DEVICES
You would have received your set of keys upon settlement; however we understand that in some instances additional access devices may be required.
Please email any requests for additional devices to your Strata Manager. Once a key procedure has been set at your First Annual General Meeting, we can process your request.
A deposit or fee will be required, as determined by the Owners Corporation at the First Annual General Meeting. A limit on additional access devices may also be applied.
FIRST ANNUAL GENERAL MEETING
The First Annual General Meeting (FAGM) will be held within two months of the expiry of the initial period (once two thirds of the building have settled).
We encourage you to attend this meeting so that you may meet your fellow owners and neighbours, and vote on a number of matters such as:
Election of the Strata Committee
Election of Building Management Committee representative
Your budget
Appointment of contractors
LEVIES
An Owners Corporation have a legal obligation to repair and maintain common property, as such the strata levies pay for expenses such as:
Cleaning and gardening
Building insurance
Common area electricity and water
Building management
Lift maintenance
Administration
Each year the Owners Corporation will hold an Annual General Meeting (AGM) where a budget will be adopted. All owners have an opportunity to ask any questions about the budget at that meeting.
The budget will be for a 12 month period, and is levied quarterly. Your levies will include a contribution to the Capital Works Fund, which is a “rainy day” fund for replacement of large capital items such as your lifts.
BY‐LAWS
Please find below some important by‐laws applicable to your scheme:
Keeping animals
(a) Subject to section 139(5) of the Management Act, an Owner or Occupier of a Lot must not keep any animal on the Lot or the Common Property without obtaining the prior written consent of the Owners Corporation.
(b) Despite By‐Law 18(a) but subject always to By‐Laws 18(c), 18(e) and 18(f), an Owner or Occupier of a Lot may keep on the Lot:
(i) one small dog (being a breed of dog which does not exceed 30 kilograms at its fully grown stage); or
(ii) one cat; or
(iii) one small caged bird; or
(iv) fish kept in a secure aquarium
(v) without the need to obtain the prior written consent of the Owners Corporation.
(c) If an Owner or Occupier of a Lot keeps a small dog or a cat or a small caged bird on the Lot permitted under By‐Law 18(b), then the Owner or Occupier must:
(i) notify the Owners Corporation that the animal is kept on the Lot; and
(ii) keep the animal within the Lot; and
(iii) where reasonably practicable to do so, carry the animal when it is on the (iv) Common Property; and
(v) take any action that is necessary to clean all areas of the Lot or the (vi) Common Property that arc soiled or damaged by the animal; and
(vii) ensure that the behaviour of the animal (including but not limited to noise) docs not interfere with the reasonable quiet enjoyment of any other Owner or Occupier; and
(viii) indemnify the Owners Corporation for any:
A. damage to or loss of property caused by the animal; and
B. injury to any person caused by the animal; and
C. noise which is disturbing to the extent that it is unreasonable.
(d) If the Owners Corporation gives its prior written consent under By‐Law 18(a) to the keeping of an animal, then an Owner or Occupier of a Lot seeking such approval acknowledges that the Owners Corporation may impose such conditions as to the keeping of such an animal in that Owner or Occupiers Lot and whilst on Common Property as the Owners Corporation thinks fit, acting reasonably.
(e) Despite the provisions of By‐Law 18(b), on no account is an Owner or Occupier of a Lot permitted to keep in that Lot any:
(i) pit bull terrier;
(ii) Japanese tosa;
(iii) other outcross;
(iv) dog prohibited from importation into Australia by the Commonwealth government; or (v) unregistered dog or any dog described as dangerous under the Companion Animals Act 1998 from time to time.
(f) The Owners Corporation may withdraw its consent to the keeping of an animal under this By‐Law 18 at any time if the animal becomes vicious, noisy, offensive or a nuisance. If the Owners Corporation withdraws its consent to the keeping of an animal under this By‐Law, the Owner or Occupier must remove the animal immediately from the Strata Scheme and keep the animal away from the Strata Scheme.
Window Coverings
(a) Any curtain, shutter or blind in a window or door, which faces public or common areas, must have a backing coloured white or off‐white unless otherwise authorised in writing by the
Owners Corporation, and must not detract from the visible amenity of the Building and must be in keeping with the rest of the Building.
(b) An Owner or an Occupier of a Lot must not install vertical blinds or venetian blinds.
(c) If curtains are installed by an Owner or an Occupier of a Lot they must be sheer curtains or block out curtains with a lining in white or off‐white to the outside face, and with no other colour showing to the outside face.
(d) If roller blinds or shutters are installed by an Owner or an Occupier of a Lot they must have a white or off‐white outside face, and with no other colour showing to the outside face.
(e) An Owner or an Occupier of a Lot must not install any awnings to their windows or electronic sunscreens that arc visible from outside the Lot, unless the prior written consent of the Owners Corporation is obtained.
UTILITIES
Arena Lane Cove has been built with an embedded network for electricity and gas. Please refer to the information provided in your settlement pack for details on how to change your account with Energy Locals.
