A
ADAPTOR :
We have a few different adaptors available on loan at the front desk. Failure to return an adaptor will result in a cover charge of $25,00. For further assistance, please contact reception.
AIR CONDITIONING:
Your room is equipped with an individual thermostat. Please see the appliances tab for further details. Should you require any assistance, please contact the front desk.
AIRLINES:
For your convenience, we have listed below the contact numbers for the major airline companies. Should the number you require not be listed and/or wrong, please call reception for assistance.
AIRPORTS:
The Ottawa McDonald-Cartier International airport is located approximately 13 km (8 miles) south of Ottawa. We recommend that you allow approximately 45 minutes travelling time depending on the traffic.
ARRIVAL:
Check-in time is from 4PM. Should the room for any reason not be available at that time, then we will be happy to keep your luggage for you until the room becomes available.
B
BABY COT/CRIB:
Bedding for our tiniest guests is available upon request.
BABYSITTERS
Need a night off? The hotel can arrange for professional babysitting services.
BANKS:
We’re always informed on the nearest local banks and their opening hours.
BAR:
Try one of our favourite cocktail bars in Ottawa: Stolen Goods. Find it at 106 Sparks Street, at the end of the passageway leading to the street from the courtyard.
BREAKFAST:
Treat yourself to the delicious coffee, pastries and more at Le Moulin de Provence, a French bakery we love.
CASH DISPENSER MACHINES:
Ask us where to find the nearest cash dispenser machines (ATMs) around the hotel.
CELL PHONE CHARGERS:
Forgot your cell phone charger? Don’t worry, we can help you as we often have different chargers on hand.
CHURCH SERVICES:
We can help you locate a church, find out about masses, opening hours and more.
CONCIERGE:
For information and assistance, please contact the reception.
DDEPARTURE:
Check-out time is 12 p.m. Please be advised that any departure beyond this time may lead to extra charges. We kindly ask you to inform us if you require a late check-out. Subject to availability.
DO NOT DISTURB:
Don’t forget to hang the sign outside your door if you do not wish to be disturbed during your stay. If it’s before mid-day, you can let us know beforehand and we can establish a more appropriate time for service.
DOCTOR:
We can supply the address of the nearest walk-in clinic. Please contact us immediately in case of an emergency.
DRY CLEANING:
We’re happy to offer our dry-cleaning service from Monday to Saturday, except on public or religious holidays. You can find laundry forms and linen bags hanging in your closet. All clothing handed in before 9:30 a.m. will be returned in the evening of the same day.
EARLY CHECK-IN
We can accommodate early check-ins on the day of your arrival if your room is vacant for an additional fee of $75.
EMERGENCY
In case of an emergency, either call the front desk or 911. For non-emergencies, please dial 1 866-797-0000
EXCURSIONS:
Looking for a fun day trip? Ask us about our excursions or packages.
EXTRA BLANKET:
We will deliver extra blankets or bed linen to your room if requested.
F FIRE:
In the event of a fire, please contact the reception immediately. Please read the fire instructions displayed on the inside of your bedroom door. Do not use the lift under any circumstances and use the nearest fire exit.
FITNESS ROOM:
Enjoy free access to our 24-hour fitness centre on the ground floor. Please note that non-accompanied children under 16 are not allowed to use the equipment.
FLOWERS:
We will gladly assist you to make flower arrangements or help you find a florist.
HHAIRDRESSER:
We know all the best hairdressers located close to the hotel and will be happy to book an appointment for you.
HOUSEKEEPING:
Housekeeping is available to you every day between 7 a.m. and 4 p.m.
IICE MACHINE:
You can find the ice machine in the Sky Lounge on the 12th floor of the Queen Tower.
INTERNET ACCESS:
Connect to free WiFi in all guest rooms and common areas. You’ll find the password printed on the sleeve of your key card, or in the WiFi section of the Guest Directory. L
LAUNDRY:
For your convenience, all rooms are equipped with a washer and dryer. Please contact us if you prefer to use our dry-cleaning services.
LATE CHECK-OUT
We will try to accommodate a late check-out if occupancy and availability allow for it. Additional charges will apply.
LOST & FOUND:
Left something behind? Contact reception as soon as possible so we can help locating any forgotten items.
LOWER LOUNGE:
Hotel guests and condo owners can enjoy our Lower Lounge, open daily all week.
LUGGAGE SERVICE:
We’re always happy to help with your luggage, including storing your bags until your departure. Please note that the hotel cannot assume responsibility for the storage of money, jewellery, other items of value, and perishable goods.
NEIGHBOURHOOD MAP:
Know your way around town! We can provide a map upon request.
IN-ROOM MASSAGE:
Relax and let us organize an in-room massage with a certified Registered Massage Therapist.
MESSAGES:
Please check for messages with the reception.
NIGHT LIFE:
We will gladly assist you with recommendations for the best nightlife around Ottawa and the Byward Market.
PARKING:
There is a public underground parking located right next to the hotel. It costs $37 per day and the maximum height for vehicles is 6”4.
PAYMENT METHODS:
reStays only accepts major credit cards, such as Visa, Master card and American Express. Please be advised that debit cards or cash payments are not accepted.
PETS:
For a $50 fee, small domestic pets are welcome at reStays for guests staying more than a month. Service animals are accepted with proper certification.
PHOTOCOPYING:
Our team at reception will gladly assist you with photocopying documents.
POST/STAMPS: any stamps, please contact the front desk.
PRIVATE SAFE:
An individual private safe is available in your room, free of charge. The hotel cannot be held responsible for any lost items not deposited in the safe.
PRIVATE THEATRE:
Our private theatre, located on the ground floor, can be reserved at any time during the week. Contact us to book your private time slot.
R
RECEPTION:
Our staff is at your service around the clock to ensure that your stay with us is as pleasant as possible.
RENTAL CARS:
We can connect you with the local branches of the best rental car companies.
RESTAURANTS:
It’s always our pleasure to make restaurant reservations on your behalf or offer our recommendations for where to eat.
S SAUNA:
Unwind in the saunas located in the men’s and ladies’ changing rooms, right next to the fitness centre on the ground floor.
SHOPPING:
We can recommend or provide directions to Ottawa’s best shopping areas.
SKY LOUNGE:
This space is located on the 12th floor of the Queen Tower and is open to hotel guests and condo owners alike.
SMOKING:
Please note that smoking in all its forms, including vaping, is strictly forbidden across the hotel’s public areas and balconies. Failure to respect this policy will result in a $250 penalty fee per occurrence.
T TAXIS:
Our staff at reception will gladly assist you in calling or reserving a taxi for you.
TELEVISION:
Please consult your television guide for a full listing of channels or call the reception.
WWAKE-UP CALLS:
Contact us at front desk to set up a wake-up call.