Chatlayer (Acl Mobile)
https://www.aclmobile.com/chatlayer 7th Floor, Tower-4,Express Trade Towers 2,B-36, Sector-132, Noida – 201 301
Top 3 Powerful Advantages of Using Chatbots for Customer Service Thanks to machine learning and artificial intelligence technologies, chatbots have become invaluable tools for customer service operations today. AI conversational chatbot can not only streamline and optimize customer experience at every stage of the service process, but have proven to be a great support to the customer service representatives. Here are a few powerful advantages of adopting chatbots for customer service: 24x7 customer services: Maintaining a team that can cater to the customer service requirements 24x7 can be extremely costly. However, customer needs can always arise beyond business hours, especially for companies that cater to international markets. Frustration builds among the customers when their issues are not addressed in time, and may hamper their trust in a business. Hence, providing a way for customers to ask questions and get answers at any point of time can be a huge relief. It can significantly assist in boosting customer retention and satisfaction. Speedy resolution: Quick resolution of customer problems is the direct result of 24/7 availability. Providing a swift response and fix to a problem can prove to be the difference between keeping a customer or having them abandon the service. A customer service AI chatbot can tap into the database and offer answers to customer questions in a prompt manner. Even if a human agent needs to intervene in case of complicated cases and provide further support, chatbots significantly help in cutting down the workload and help agents to focus on the more critical steps in regard to finding solutions to the customer questions. Instant response: Even if chatbots cannot solve an issue immediately, they can at least provide an instant, relevant response to the customer query. Customers today do not like to wait for help. But for most companies, high staffing costs do not justify having a large enough support team who can be available at all hours to provide prompt assistance. Chatbots can help reduce customer frustration and be the first point of contact for them. Even if a follow up is required, at least the customers shall feel well cared for owing to a swift initial response. There are Conversational Marketing Platforms available that allow you to create chatbots that have the ability to handle thousands of customer queries at once in multiple languages. This feature makes the chatbots extremely useful and versatile, especially for companies catering to diverse regions.