Chatlayer (Acl Mobile)
https://www.aclmobile.com/chatlayer
7th Floor, Tower-4,Express Trade Towers 2,B-36, Sector-132, Noida – 201 301
How can voice-based chatbots help a business?
Voice and chatbot services have become highly prevalent today across a variety of industries, including healthcare, finance, insurance, ecommerce, retail, and more. AI-powered voice bots are capable of interacting seamlessly with inbound callers, and hence are widely used in contact centers. It can capture, interpret and analyze the vocal inputs of a person, and answers them via voice by using machine learning and natural language processing (NLP). Voice bots help callers to navigate IVR menus, explore self-service options, and also get transferred to live agents easily, if required. As voice is the most basic, intuitive and fastest form of communication, conversation with an AI voice bot can enhance the level of customer service provided by your brand.
Provide instant customer support
Voice bots are useful in improving customer experience by providing them with instant response. They are available for customer support at all times and tend to be very easy to use, hence ensuring swift customer interactions without any such long wait times. The high comprehension rate of these bots makes the customer experience much smoother. Voicebased interactions also open up new avenues for creating more tailored connections.
Reduce service costs
Being a self-service AI communication tool, voice bots have the capability to automate humanlike outbound and inbound interactions at scale, without requiring human intervention. This can majorly cut down customer service expenses.
Maximize the productivity of your agents
Voice bots are not a replacement for human agents; they are more of a complement instead. Using voice based chatbot to handle simple and repetitive tasks can help in freeing up the time
of your live agents, and allow them to put more focus on complex tasks that require a human touch.
Scale your contact center on demand
As your business grows, it is likely to experience an increase in call volume. By adding voice bots to your communication system, you can efficiently scale your contact center up.
Handing off
Voice bots are aware when they have to refer a client to a human agent. Even though they are pretty smart and sophisticated, voice bots are not always able to provide the appropriate solutions. They excel at providing basic FAQ-based answers, like explaining return policies, payment methods, opening options and more. But if the questions of the customers become more complex, these bots can also transfer the call to an agent who can appropriately handle it.