Liverpool pa Service Warranty Booklet DEC25-ISSUU

C ha m pio n

H o mes

Service Guide

Dear Builder, On behalf of the entire team at Champion Homes, we extend our warmest congratulations and a sincere thank you for choosing us to build the new home. We are so pleased to welcome the new homeowner to the Champion Homes Family.

It has been a privilege to work with you throughout this process, and we truly appreciate your trust in our commitment to quality and craftsmanship. We hope the new homeowner will enjoy the many years of comfort and happiness that their new home will provide.

We take great pride in the homes we build, and we are confident that their new residence reflects our dedication to detail in the new home. We are excited for them to begin making lasting memories within these walls.

As one of the valued builder partners of Champion Homes, you are responsible for a thorough inspection of the new home. Your responsibilities encompass a comprehensive, two-phase inspection process designed to ensure the integrity and quality of each home.

Phase 1: At the Time of Delivery: 1. Walking the Boxes: The builder is responsible for a visual inspection of all delivered boxes immediately upon arrival.

2. Check for Transportation Damage: This inspection should specifically focus on the listed items on the provided check list (Builder’s Site Check List).

Phase 2: After the Boxes are Set: 1. Second Inspection: The builder must conduct a more thorough inspection of the home after the boxes have been placed in their intended locations.

2. Utilize Checklist: This inspection should specifically focus on the listed items on the check list provided (Builder’s Site Check List).

Timely Submission: The Builder’s Site Check List and Service Request forms should be submitted within the two-week timeframe following the home's set date.

Thank you once again for allowing Champion Homes to be a part of this important milestone in the new homeowner’s lives.

Sincerely, Dave Farrell Service Manager Champion Modular Liverpool PA

2 | Champion Modular

Service Guide | 3

About

Champion Homes ®

70+

46

3M+

Champion Homes was founded in 1953. In the last 70 years, we have transformed the manufactured housing industry nationwide.

We have 46 manufacturing facilities. We can reach every state in the continental United States with innovative and affordable housing.

Our process has evolved over the years and today we manufacture state-ofthe-art homes of all types.

Through offsite construction, we provide innovative, sustainable, and attainable housing solutions.

YEARS

PLANTS

Lethbridge, AB

HOMES

Medicine Hat, AB

Penticton, BC Estevan, SK

McMinnville, OR

46

Claysburg, PA Liverpool, PA

Weiser, ID

Woodland, CA

Lindsay, CA

San Jacinto, CA Corona, CA

Manufacturing Locations

Lancaster, WI

Sangerfield, NY

Worthington, MN

Strattanville, PA

Troy, MI Corporate HQ

York, NE

Elkhart, IN Skyline HQ

Topeka, IN

Arkansas City, KS

2

Sugarcreek, OH

Benton, KY

Lillington, NC Laurinburg, NC

Dresden, TN Pembroke, NC Hamilton, AL

Chandler, AZ

Burleson, TX

3

Decatur, IN

Lynn, AL Double Springs, AL

Mansfield, TX

Millen, GA Waycross, GA

2

Athens, TX

2

Navasota, TX Lake City, FL Leesville, LA

4 | Champion Modular

Ocala, FL

Ephrata, PA Leola, PA

Build and Develop Exceptional Teams

■ Hire promotable people, train

them and give regular feedback.

■ Recognize and reward

outstanding performance.

■ Provide developmental

opportunities for your teams.

■ Create an open and honest culture.

Create a Safe Work Environment

■ People go home in as good a condition as when they arrived.

Act with Integrity & Respect

■ Act with integrity in all dealings.

■ Keep your word.

■ Always act within the law and always treat people fairly.

Run the Business Like it is Your Own

Build Strong Relationships

■ Make decisions that are good

■ Treat customers, suppliers

■ Always strive to meet financial goals.

■ Provide exceptional service

■ Visit your customers on a

for the long term with the whole company in mind.

and employees better than we want to be treated.

on a timely basis.

regular basis to survey your business performance.

Take Pride in our Craftsmanship

Be Open & Honest

■ Consistently build a high-quality,

■ No hidden agendas.

■ Surface problems early

■ Improve processes and eliminate waste.

high-value product that exceeds our customers’ needs and expectations.

■ Be the best manufacturer to do business with.

and always tell it like it is.

■ Share best practices.

■ Celebrate success.

■ Have Fun.

6 | Champion Modular

Why Champion Modular leading modular home A builder in the East Coast since 1984 serving states from Maine to Florida.

•B uilding the highest quality singlefamily homes in the industry with a growing presence in multi-family and vacation homes • Owned by one of the largest home builders in the country •F ocus on flexibility in design and specifications • Our process has been developed with more than 30 years experience

Service Guide | 7

12-Step

Modular Solution

1

2

3

4

LAND DEVELOPMENT

FORMS & PROCEDURES

SITE WORK & FOUNDATION

SITE READINESS

8

7

6

5

PLUMBING CONNECTIONS

INTERIOR ELECTRICAL

EXTERIOR FINISH

MODULAR HOME SET

8 | Champion Modular

9

10

11

12

HVAC SYSTEMS

INTERIOR FINISH

EXTERIOR FINAL FINISH

CLOSING

Dave Farrell Service Manager DFarrell@championhomes.com At Champion Modular, we are committed to providing you with the most efficient and up-to-date resources for your building projects. In our ongoing efforts to improve our processes and reduce our environmental impact, we are transitioning from printed builder set manuals to a digital-first approach.

Effective immediately, the traditional paper manual will be replaced by a convenient and easily accessible QR code and a web link. You will find this QR code and web link included in this letter and your builder set packet. Simply scan the code with your smartphone or tablet, and it will direct you to the most current and detailed digital manual. This digital format offers several advantages, including: · Always Up-to-Date: The online manual will be regularly updated to reflect the latest design changes, best practices, and product information. · Searchable Content: Easily find the specific information you need with a searchable digital format. · Environmentally Friendly: This change significantly reduces paper waste and our carbon footprint.

We understand that some builders may still prefer or require a physical copy. Therefore, if you need a hard copy of the manual, you can request one by contacting our service team at liverpoolservice.com. We are also aware that some states may have specific regulations requiring a physical manual, and we will continue to provide a hard copy in those instances to ensure compliance.

We appreciate your understanding and cooperation as we take this step toward a more sustainable and efficient future. We are confident that this new system will enhance your building experience.

If you have any questions or require assistance with the new process, please do not hesitate to contact us.

Warranty Packet

10642 S. Susquehanna Trail | Liverpool, PA 17045 championhomes.com Service Guide | 9

F I L L

O U T

F O R M

Page 1 of 2

Field Installation & Jobsite Performance Record *PA 145.91(e) requires this form to be completed in it’s ENTIRETY and be returned to Champion Modular Inc. and provided to the local AHJ*

Instructions CLEAR FORM

1. CLEAR Set crew and builder are to fill out their respective sections.

FORM 2. Builder is to verify form is completed in it’s entirety.

3. Save completed form to an easy to access location.

4. Click the ‘mail to: Champion Modular’ link at the bottom of the form.

Field Installation and Jobsite Performance Record

5.

Attach completed form (subject line will be filled in automatically).

Field Installation and Jobsite Performance Record Revised 8-15-24 6.

Retain a copy for your records and furnishment to local AHJ. Revised 8-15-24 House #: House #: Builder Name: Builder Name: Builder Address: Builder Address: Site Address: Site Address:

Page 1of 2 Page 1of 2

Date of Set: Date of Set: Builder Rep on Site: Builder Rep on Site:

Set Crew Company: Set Crew Lead: Set Crew Company: Set Crew Lead: Crane Company: Crane Size Used: Crane Company: Crane Size Used: Champion Modular Inc. Rep on Site Champion Modular Inc. Rep on Site Weather Conditions: If raining or threat of rain, was house tarped: Yes No Weather Conditions: If raining or threat of rain, was house tarped: Yes No Any damage upon unwrapping and prior to installation of modules must be communicated to Champion Modular Inc Service at 717-345Any damage upon unwrapping and prior to installation of modules must be communicated to Champion Modular Inc Service at 717-3452039 before proceeding with set.

2039 before proceeding with set.

Please sketch foundation and note any imperfections in level, square or dimension issue causing an overhang at approximate location.

Please sketch foundation and note any imperfections in level, square or dimension issue causing an overhang at approximate location.

Please detail any issues with the foundation: Please detail any issues with the foundation: 1.

1.

2.

2.

3.

3.

4.

4.

5.

5.

6.

6.

Type of Foundation: Block Poured Concrete Precast Wood Type of Foundation: Poured Concrete Wood Exterior foundation walls Block water-proofed?

Yes No Precast Exterior foundation walls water-proofed?

Yes No If Basement, is floor poured prior to set?

Yes No If Basement, is floor poured prior to set?

Yes No Explain: Basement/Crawl posts: All Installed Incomplete Basement/Crawl posts: All Installed Incomplete Explain: No Size: Proper dozer or equipment on site to help move and position boxes?

Yes NoModular Size: Inc. Installation Proper dozer or equipment on site to help move and position Jobsite Access: To Champion Modular Inc. specificationsboxes? as noted in Yes Champion Jobsite Access: To Champion Modular Inc. specifications as noted in Champion Modular Inc. Installation Units toted to site.

Units toted to site.

7. Units pulled together: Mate wall openings align Yes No within inches.

7. wall openings No within inches.

8. Units Gap atpulled peak together: Mate Yes No Ifalign NO, whatYes is dimension of gap 8. at peak No what If NO,iswhat is dimension 9. Gap End walls align: Yes Yes No If NO, amount of offset of gap 9. walls align: If NO, amountNo of offset 10. End Floors level & bolted Yes together:NoFirst Floorwhat isYes Second Floor Yes No 10. level&&gable bolted together: Floor YesIncomplete No Second Floor Yes No 11. Floors Roof tie-in end panels: FirstComplete Explain: 11. panels: Incomplete Complete Explain: Incomplete Explain: 12. Roof Knee tie-in Walls:& gable Allend Installed 12.

AllInstalled Installed Incomplete Explain: 13. Knee CollarWalls: ties: All Incomplete N/A Explain: 13. ties: Installed Incomplete N/A Explain:Explain: 14. Collar Roof shingles &All ridge Vent: All Installed Incomplete 14.

Roof shingles & ridge Vent: All Installed Incomplete Explain: Incomplete 15. Ice and water shield, valley flashing & ridge vent: All Installed 15. Ice and water shield, valley flashing & ridge vent: All Installed Incomplete Explain: Explain: 16. Eave overhangs in correct position, roof sheathing and overhangs fastened properly, soffit baffles properly 16. Eave overhangs Installed Yesin correct No position, roof sheathing and overhangs fastened properly, soffit baffles properly 10 | Champion Modular Installed Yes No 17. Mechanical fastening schedule installed per approved plans (check if completed): Thru-Bolts Shear Wall Connections 17. Mechanical fastening schedule installed per approved plans (check if completed): Thru-Bolts Shear Wall Connections Wind Strapping Perimeter Fastening Inter Module Connections

11. Roof tie-in & gable end panels: Complete Incomplete Explain: 12. Knee Walls: All Installed Incomplete Explain: 13. Collar ties: All Installed Incomplete N/A Explain: Page 2 of 2 14. Roof shingles & ridge Vent: All Installed Incomplete Explain: 15. Ice and water shield, valley flashing & ridge vent: All Installed Incomplete Explain: 16. Eave overhangs in correct position, roof sheathing and overhangs fastened properly, soffit baffles properly Installed Yes No 17. Mechanical fastening schedule installed per approved plans (check if completed): Thru-Bolts Shear Wall Connections Wind Strapping Perimeter Fastening Inter Module Connections Roof Strapping Knee Wall Strapping 18. Fire-stop insulation (if required): All Installed Incomplete Explain: 19. Marriage wall foam gaskets inspected and properly seals building envelope: Yes No 20. Air infiltration barrier is overlapped shingle style to correctly shed water: Yes No 2 of 2 test was conducted in accordance with N1102.4.1.2 and a written report of the results was signed by the approved third party 21.Page Air Leakage conducting the test and provided to the code official: Yes No 22. Set complete with Units weather tight: Yes No Explanation: 23. Explain any incomplete items/ visible damages/ or shortages:

If the floor insulation is not installed at the factory, floor or foundation insulation shall be installed on-site by the builder.

The builder is responsible for compliance with IRC requirements pertaining to window guards.

The Manufacturers data plate and insignia(s) are located SEE APPROVED PLANS The Builder is responsible to complete the Air Barrier & Insulation Checklist and return it to the Manufacturer. (N/A for Tennessee) The Builder is responsible to complete the Sprinkler System Inspection Checklist and return it to the Manufacturer per Sect P2904.8.1 – P2904.8.2 of the 2009, 2012, 2015, 2018, or 2021 IRC. (N/A for Tennessee) The builder is responsible to test the Entire Hydronic Heating System hydrostatically at a pressure of not less than 100 PSI for a duration of not less than 15 minutes per IRC Chapter 21.

DCED Act 1 of 2011 – First floor wood floor joist assemblies using dimension lumber or structural composite lumber less than 2”x10” or open joist including finished basement and crawl space with storage or fuel-fired appliances shall be protected with ½ inch gypsum wallboard membrane, 5/8-inch wood structural panel membrane, or equivalent, on the underside of the floor framing member. This is builder responsibility. (N/A for Tennessee) This form must be returned complete and signed by the Set Crew Lead and the Builder Representative and be sent to Champion Modular Inc. service at Fax (717)444-2452. The Set Crew by signing is confirming the accuracy of the above items listed and taking the responsibility for their work. The Builder by signing is confirming the accuracy of the above items and assuming responsibility for any incomplete work that is not explicitly covered by the Champion Modular Inc. Limited Warranty. Nothing contained herein shall make Champion Modular Inc. responsible for or legally liable for any defects in work or products supplied by other companies on-site.

Champion Modular Inc. did not inspect materials or work supplied by others for quality.

(Builder Signature)

(Builder Printed Name)

(Date)

(Set Crew Lead Signature)

(Set Crew Print)

(Date)

Champion Modular Inc. certifies that Serial Number is not a manufactured home subject to the provisions of the National Manufactured Housing Construction and Safety Standards Act and is: (1) designed only for erection or installation on a site built permanent foundation (2) not designed to be moved once so erected or installed (3) designed and manufactured to comply with applicable standards, and (4) to the manufacturer’s knowledge not intended to be used other than on a site built permanent foundation.

This document must be signed by BOTH the Builder Representative AND the Set Crew Representative. Upon receipt of this form and review of the required signatures by Champion Modular Inc. Plant Controller, Champion Modular Inc. will pay the Set Crew the Set Fee listed on the first page of the home invoice.

EmailInc. to: Champion Modular Inc. Email to: Champion Modular Kharman@championhomes.com KHARTMAN@CHAMPIONHOMES.COM NTOTTON@CHAMPIONHOMES.COM Dfarrell@championhomes.com HFAWVER@CHAMPIONHOMES Hfawver@championhomes.com

Service Guide | 11

F I L L

O U T

F O R M

Parts & Service Request Builder:

Serial NO.

Date: Parts and/or Service Needed: Please Mark Appropriate Area(s).

Additional Purchase:

Replacement:

Shortages:

Service Needed:

Other:

Builder Signature: Signature is not necessary if emailed.

Signed hard copies may be faxed to 717-444-2452 Forms may be emailed to liverpoolservice@championhomes.com

12 | Champion Modular

F I L L

O U T

F O R M

Builder’s Site Check List Thank you for choosing Champion Modular Homes. We appreciate your business and want to ensure your new home has arrived in perfect condition. Please take a minute to do a thorough inspection of the home.

The check list below will help you through the inspection. Look over all the items and check them off after they are completed. Once completed, please note any items needing attention from our service team on the enclosed "Parts and Service Request" form found in your builder's pack. Kindly sign and return both the checklist and the request form to our service department at Liverpoolservice@championhomes.com.

The siding, soffit, fascia, and drip edge were delivered and set with no defects The exterior trim on ALL doors, windows, light fixtures and other exterior trim parts were delivered and set with no defects Shingles are installed in a straight line and nailed properly All window sashes were delivered and set without cracks All windows and doors open, close, and operate correctly All Kitchen cabinets are free of defects (marks, nicks, scratches, etc.)

All Kitchen cabinet door and drawers operate correctly All Kitchen counter tops, sinks, and faucets are free of chips and damage All Vanity cabinets are free of defects (marks, nicks, scratches, etc.)

All Vanity cabinet door and drawers operate correctly All tub and shower fixtures are free of damage All vanity tops are free of chips and damage All vanity, tub, and shower faucets are free of damage All door and widow casing and base molding are tight and free of damage All sub flooring is tight with no excessive gapping There are no nails missing the joists through the decking and sheeting All finished flooring is tight and free of damage (marks, nicks, scratches, etc.)

All closet shelving is installed correctly and free of damage All walls and ceilings are free of excessive drywall gaps All light fixtures are free of damage Interior walls are plumb and square Stairs are installed properly and free of damage All ship loose parts are sent per ship loose lists Thanks again and always feel free to contact us with any questions at 717-347-4581.

Thank you from our Service Team Members.

Builder’s Signature: Service Guide | 13

Builder Service Authorization Process Service Authorization is used to pay/reimburse builder for warranty service work.

Builders MUST follow the process below for Champion Modular to accept their on-site service invoices/bills.

1. Identify the service issue.

2. Report issue to the Service Department contacts listed below. (Phone and/or Email) 3. Service Manager will determine if this is a factory service issue.

4. If it is a factory service issue, the builder must submit an estimated cost prior to starting the work. The Service Manager will provide a service authorization number. The service authorization number must be attached to the invoice at the time of submission for payment.

5. If the builder does not follow this process, Champion Modular has the right to deny payment.

6. Exceptions – Builder needs to contact the Service Department immediately if there is a set/weather tight issue. If the builder needs to fix immediately and cannot connect with the Service Department he may proceed to protect the home from further damage. (If the issue is found not to be a factory service issue, Champion Modular has the right to deny payment)

Champion Modular Service Contacts: Service Manager: Dave Farrell Office: 717-347-4581 | Mobile: 570-452-5144 liverpoolservice@championhomes.com

10642 S. Susquehanna Trail | Liverpool, PA 17045 | 844-875-9160 excelhomes.com 14 | Champion Modular

|

championhomes.com

Service Guide | 15

Introduction of Warranty Standards Understanding Your Warranty Standards The following warranty standard charts is designed to help you quickly understand what is covered under your Limited Warranty and what actions may be required if an issue arises. Each section of the chart outlines a specific category of coverage and includes three key elements: • Observation – A description of the condition that may require attention.

• Action Required – The steps the Warrantor or Manufacturer will take when a covered condition meets the criteria for warranty service.

• Comments – Additional details or clarifications that help explain how the warranty applies.

Please note that the Warranty Standards in this chart apply only to the warranted items listed in Section I of this Limited Warranty. Some materials, systems, or components may have been supplied or installed by your Builder; these items may not be covered by the Manufacturer’s warranty. Review Section I carefully to determine which standards apply to your home.

Section II. Warranty Standards | A. Year 1 Coverage Only The following Warranty Standards are applicable only to warranted items stated in Section I of this Limited Warranty. Read Section I to determine if the following Warranty Standards apply. Some of the Standards listed may have been supplied or installed by your Builder and therefore would not be covered by the Manufacturer.

OBSERVATION

ACTION REQUIRED

COMMENTS

Ceiling

1.1 Uneven ceiling

Manufacturer will correct if unevenness exceeds 1/4 in. within a 32 in. measurement.

Some minor framing imperfections should be expected.

Flooring

1.2 High and low areas; separation between finished floorboards.

Manufacturer will correct if high or low areas exceed 1/4 in within a 32 in measurement or if separation exceeds 1/4 in.

Some minor framing imperfections should be expected.

1.3 Floor squeaks

Manufacturer will correct if caused by a defective joist or improperly installed subfloor. Manufacturer will not be responsible for replacing installed drywall to underside of floor. The Manufacturer will take corrective action to reduce squeaking to the extent possible within reasonable repair capability without removing floor or ceiling finishes.

A large area of floor squeaks which is noticeable, loud and objectionable is a Defect. A squeakproof floor cannot be guaranteed.

Lumber shrinkage as well as temperature and humidity changes may cause squeaks.

1. Framing

16 | Champion Modular

Section II. Warranty Standards | A. Year 1 Coverage Only

OBSERVATION

ACTION REQUIRED

COMMENTS

Roof

1.4 Split or warped rafters or No action required. trusses

Some splitting and warping is normal and is caused by high temperature effects on lumber.

Wall

1.5 Bow or bulge

Manufacturer will correct if bow or bulge exceeds 1/2 in. within 32 in. horizontal or vertical measurement.

Minor framing imperfections should be expected.

1.6 Wall is out-of-plumb

Manufacturer will correct where outof-plumb condition exceeds 3/4 in. within 8 ft. vertical measurement.

Minor framing imperfections should be expected.

1.7 Wall is out-of-square

No action required.

2.1 Binds, sticks or does not latch

Manufacturer will correct if caused by faulty workmanship or materials.

Seasonal changes may cause doors to expand and contract and are usually temporary conditions. The Manufacturer is not responsible for minor adjustments.

2.2 Wood door panel shrinks

No action required.

Panels will shrink and expand and may expose unfinished surfaces.

2.3 Warping

Manufacturer will correct warping which exceeds 1/4 in., measured vertically, horizontally or diagonally.

Seasonal changes may cause doors to expand and contract and are usually temporary conditions.

2.4 Split in panel

Manufacturer will correct if split allows the entrance of elements.

Splits which do not allow the entrance of elements are considered normal.

2. Exterior Doors

Owner maintenance is required.

Roofing

2.5 Separation between door and weatherstripping.

Manufacturer will correct if daylight is visible or if entrance of elements occurs under normal conditions.

Even with properly installed weather­stripping, some movement of the door, when closed, may be expected. Owner maintenance is required for minor alterations to adjustable thresholds and other parts of the door.

2.6 Screen mesh is torn or damaged

Manufacturer will correct only if damage is documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed and dated walk-through inspection list within seven (7) business days from the date of delivery of Home.

2.7 Roof and roof flashing leaks

Manufacturer will correct active and current leaks that occur under normal conditions.

No action is required if leak is due to snow or ice buildup, high winds, or driving rain. Prevention of snow or ice buildup is Owner’s responsibility. Substantiation of an active and current leak is the Owner’s responsibility.

2.8 Lifted, torn, curled, or cupped shingles

No action required.

Owner maintenance is required.

Cupping in excess of 1/2 in. should be reported to the shingle manufacturer.

Service Guide | 17

Section II. Warranty Standards | A. Year 1 Coverage Only

OBSERVATION

ACTION REQUIRED

2.9 Shingles that have blown off

Manufacturer will correct affected Shingles shall not blow off in area if due to poor installation by winds less than the manufacturer’s factory. If area is installed by Builder specifications. after unit is delivered to the lot, no action required.

2.10 Inadequate ventilation

Manufacturer will provide adequate ventilation if the factory did not provide.

Moisture accumulation in attics which are not adequately vented is a deficiency. Owner is responsible to keep vents clear of obstructions to promote airflow.

Wall Covering 2.11 Entrance of elements

Manufacturer will correct entrance of elements or separations exceeding 3/8 in. by caulking or other methods.

Any separation 3/8 in or less are considered routine Owner maintenance.

2.12 Siding materials became detached from the Home

Manufacturer will correct affected area if due to improper workmanship of materials.

Separated, loose, or delaminated siding can be due to improper maintenance and is not considered a Defect.

2.13 Aluminum or vinyl siding is bowed or wavy

Manufacturer is responsible only if installed improperly and waves or bowing exceed 1/2 in. within a 32 in. measurement.

Check your manufacturer’s warranty on this product for coverage regarding dents, holes, wind specifications, etc.

2.14 Paint or stain peels or deteriorates

Manufacturer will correct if 75% of a particular wall is affected, the entire wall will be corrected. If Defect is due to delay in the set and finish by the Builder, Manufacturer will not be held responsible.

Some fading is normal due to weathering. Mildew and fungus on exterior surface is causesd by climatic conditions and considered routine maintenance. Varnish or lacquer deteriorates quickly and is not covered by this Manufacturers Limited Warranty.

2.15 Faulty application of primer and/or paint on wall and trim surfaces

Manufacturer will correct primer Some minor imperfections such only unless finish paint is applied as overspray, brushmarks, etc., are prior to delivery by Manufacturer. If common and should be expected. greater than 75% of wall or trim piece is affected, entire surface will be corrected.

2.16 Knot holes bleed through paint or stain

Manufacturer will correct affected areas where excessive bleeding of knots appears

Knot holes will be apparent depending on the quality of material used.

2.17 Vent or louver leaks

Manufacturer will correct if caused by improper installation

Properly installed louvers or vents may at times allow rain or snow to enter under strong wind conditions and is not a Defect.

2.18 Condensation or front on interior window surface

No action required.

The normal temperature differences between windows and walls combined with the existence of high levels of humidity cause condensation. Today’s energy efficient Homes and individual living habits contribute to excess humidity that can cause damage to your Home and furniture if not removed.

Ventilate Home often and make use of a small dehumidifier to extract excess moisture from air.

Roofing (continued)

through separation of wood, hardboard or fiber cement siding or trim joints, or separations between trim and surfaces of masonry or siding

Windows

18 | Champion Modular

COMMENTS

Section II. Warranty Standards | A. Year 1 Coverage Only

Windows (continued)

OBSERVATION

ACTION REQUIRED

COMMENTS

2.19 Clouding or condensation between panes of glass

Manufacture will correct only if documented within seven (7) business day from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

2.20 Glass breakage

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

2.21 Excessive draft and leaks

Manufacturer will correct poorly fitted windows.

Drafts are sometimes noticeable around windows, especially during high winds. All caulking materials expand and contract due to temperature variation and dissimilar materials. Maintenance of weatherstripping is Owner’s responsibility.

2.22 Difficult to open, close, or lock window

Manufacturer will correct

Windows should open, close, and lock with reasonable pressure.

3.1 Latch is loose or rattles

No action required.

Some minor movement should be expected.

3.2 Binds, sticks, or not latch

Manufacturer will correct if due to faulty workmanship of materials.

Seasonal changes may cause doors to expand and contract, and are usually temporary conditions. The Manufacturer is not responsible for minor adjustments.

3.3 Warping

Manufacturer will correct warping which exceeds 1/4 in., measured vertically, horizontally, or diagonally.

Seasonal changes may cause doors to expand and contract, and are usually temporary conditions.

3.4 Excessive opening at bottom

Manufacturer will correct gaps in excess of 1-1/2 in. between bottom of passage door and finished floor or 2 in. between bottom of closet door and finished floor. If floor covering is not provided by Manufacturer, Manufacturer cannot guarantee size of gap under door since all flooring material varies in thickness.

Gaps under doors are intended for air flow.

3.5 Rubs on carpet

Manufacturer will correct only if floor covering was provided by the Manufacturer.

Manufacturer is not responsible if Builder or Owner installs carpet.

3.6 Cracks and separations in drywall, lath or plaster; nail pops

Manufacturer will correct cracks in excess of 1/8 in.in width.

Manufacturer will correct excessive nail pops which have broken a finish surface. Repair cracks and/ or nail pops and touch up paint to match as close as possible, on time only. Manufacturer will correct only if documented within seven (7) business days from deliver of Home.

Minor seam separation and cracks, and other slight imperfections, are common and should be expected.

Minor depressions and slight mounds at nail heads are not Defects. Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

3. Interior Doors

Walls, Ceilings, Surfaces, Finishes & Trim

Service Guide | 19

Section II. Warranty Standards | A. Year 1 Coverage Only

Walls, Ceilings, Surfaces, Finishes & Trim (continued)

Floor Covering

OBSERVATION

ACTION REQUIRED

COMMENTS

3.7 Lumps, ridges, and nail pops in wallboard which appear after Owner has wall covering installed by himself or others.

No action required.

Owner should ensure that surface to be covered is suitable for installation of wall covering before starting.

3.8 Surfaces deficiencies in finished woodwork

Manufacturer will correct readily apparent splits, cracks, hammer marks, and exposed nail heads only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

3.9 Gaps between trim and adjacent surfaces, and gaps at trim joints

Manufacturer will correct gaps in excess of 1/8 in. at trim joints and 1/4 in. between trim and adjacent surfaces.

Some separation due to lumber shrinkage is normal and should be expected.

3.10 Cracks in ceramic gout joints

Manufacturer will correct gaps in excess of 1/8 in. one time only.

Cracking in grout joints is common and is considered routine Owner maintenance unless excessive.

3.11 Ceramic tile cracks or becomes loose

Manufacturer will correct only if documented within seven (7) business days from delivery date of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

3.12 Cracking or No action required. deterioration of caulking

All interior caulking shrinks and deteriorates. Owner maintenance is required.

3.13 Wall or trim surfaces visible through paint

Manufacturer will correct affected area. If greater than 75% of wall, trim piece, or ceiling is affecter, entire surface will be corrected. The surface being painted shall not show through new paint when viewed from a distance of 6 feet under normal lighting conditions.

Some minor imperfections such as overspray, brushmarks, etc, are common and should be expected.

3.14 Resilient flooring comes loose at edge or bubbles

Manufacturer will correct

Owner maintenance is required.

3.15 Gaps at seams of resilient flooring

Manufacturer will correct gaps of similar materials in excess of 1/8 in. and 3/16 in. where dissimilar materials abut.

Minor gaps should be expected. If Builder or Owner installs flooring and covering, subfloor, preparation is Owner’s responsibility. If subfloor repairs are made, the removal and replacement of Owner-installed floor covering is the Owner’s responsibility.

3.16 Fastener pops through resilient flooring

Manufacturer will correct affected area where fastener has broken through floor covering.

Sharp objects such as high heels, table and chair legs, can cause similar problems, and are not covered by this Manufacturers Limited Warranty.

3.17 Ridges or depressions in resilient flooring at seams of subflooring

Manufacturer will correct ridges or depressions which exceed 1/8 in. in height or depth.

This is determined by placing a 6 in. straight edge over ridge or depression, with 3 in. on either side, and measuring height or depth at subflooring seam.

20 | Champion Modular

Section II. Warranty Standards | A. Year 1 Coverage Only

Floor Covering (continued)

OBSERVATION

ACTION REQUIRED

COMMENTS

3.18 Cuts and gouges in any resilient floor covering

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

3.19 Fades, stains or discolors

Manufacturer will correct stains or spots only if documented within seven (7) business days from delivery of Home.

Fading is not a deficiency. Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

3.20 Premature wearing of carpet

No action required.

Excessive wear in high-traffic areas such as entry ways and hallways is normal.

3.21 Visible gaps at carpet seams

Manufacturer will correct gaps, only if carpet installed by Manufacturer.

Seams will be apparent. Owner maintenance is required.

3.22 Carpet becomes loose or buckles

Manufacturer will correct one time only and only if carpet is installed by the Manufacturer.

Some stretching is normal. Owner should exercise care in moving furniture.

4.1 Circuit breakers trip excessively

Manufacturer will correct if tripping occurs under normal usage. If Defect is caused by work done by Builder during electrical work done on-site, Manufacturer will not be responsible.

Ground Fault Circuit Interrupters (GFCI) are intended to trip as a safety factor. Tripping that occurs under abnormal use is not covered by this Manufacturers Limited Warranty.

4.2 Outlets, switches or fixtures malfunction

Manufacturer will correct if caused by defective workmanship or materials.

Owner should exercise routine care and maintenance. Replacement of light bulbs is Owner’s responsibility.

4.3 Wiring fails to carry specific load

Manufacturer will correct if failure is due to materials or improper installation by Manufacturer.

Owner maintenance is required.

4.4 Condensation lines clog under normal use

No action required.

Condensation lines will clog under normal conditions. Continued operation of drain lines requires Owner maintenance.

4.5 Noisy ductwork

Manufacturer will correct oil canning noise if caused by improper installation.

When metal heats and cools, ticking and cracking may occur and are not covered by this Manufacturers Limited Warranty.

4.6 Ductwork separates

Manufacturer will correct if failure due to materials or improper installation by Manufacturer.

Owner maintenance is required.

4. Mechanical Electrical

Heating & Cooling

Service Guide | 21

Section II. Warranty Standards | A. Year 1 Coverage Only

Heating & Cooling (continued)

Plumbing

OBSERVATION

ACTION REQUIRED

COMMENTS

4.7 Insufficient heating, if Manufacturer provided heating System

Manufacturer will correct if Heating System cannot maintain a 70 degree Fahrenheit temperature, under normal operating and weather conditions. Temperature shall be measured at a point 5 ft. above center of floor in affected area. All rooms may vary in temperature by as much as 4 degrees.

Orientation of the Home, location of rooms, and location of vents will also provide a temperature differential. There may be periods when outdoor temperature falls below design temperature thereby lowering temperature in the Home. Certain aspects of the Home including, but not limited to, expansive stairways, open Foyer, Sunroom, or cathedral ceilings may cause abnormal variation from these Warranty Standards and are not covered by this Manufacturers Limited Warranty.

4.8 Insufficient cooling, if Manufacturer provided Cooling system

Manufacturer will correct if Cooling System cannot maintain a 78 degree Fahrenheit temperature, under normal operating and weather conditions. Temperature shall be measured at a point 5 ft. above center of floor in affected area. On excessively hot days, where outside temperature exceeds 95 degrees Fahrenhet, a difference of 17 degrees from outside temperature will be difficult to maintain. All rooms may vary in temperature by as much as 4 degrees.

Orientation of the Home, location of rooms, and location of vents will also provide a temperature differential. There may be periods when outdoor temperature rises above design temperature thereby raising temperature in the Home.

Certain aspects of the Home including, but not limited to, expansive stairways, open Foyer, Sunroom, or cathedral ceilings may cause abnormal variation from these Warranty Standards and are not covered by this Manufacturers Limited Warranty.

4.9 Refridgerant line leaks

Manufacturer will correct.

Owner maintenance is required.

4.10 Pipe freezes and bursts

Manufacturer will correct if due to faulty workmanship or materials. The Manufacturer will not be responsible if the Defect is caused by inadequate insulation provided by the Builder or Owner on-site.

Manufacturer is not responsible for installations, connections, and adjustments made on-site.

Proper winterization of pipes is considered routine maintenance and Owner should maintain suitable temperatures inside of Home.

4.11 Noisy pipe

Manufacturer will correct hammering noise if caused by improper installation.

Some noise can be expected due to flow of water and pipe expansions.

This is not a Defect.

4.12 Plumbing fixtures and trim fittings leak or malfunction

Manufacturer or Builder will correct if due to faulty workmanship or materials.

Owner maintenance is required.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

4.13 Damaged or defective plumbing fixtures and trim fittings

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

Defective trim fittings and plumbing fixtures are covered under the manufacturer’s warranty.

22 | Champion Modular

Section II. Warranty Standards | A. Year 1 Coverage Only

Plumbing (continued)

Bathroom & Kitchen

Insulation

OBSERVATION

ACTION REQUIRED

COMMENTS

4.14 Pipe leaks

Manufacturer will correct if failure due to materials or improper installation by manufacturer.

Condensation on pipes does not constitute leakage.

4.15 Water supply stops

Manufacturer will correct if due to faulty workmanship or materials inside the Home.

Drought or causes other than faulty workmanship and materials will not be covered under this Manufacturers Limited Warranty.

4.16 Clogged drain or sewer

Manufacturer will correct clog within structure provided by Manufacturer if caused by faulty workmanship or materials.

Clogs and stoppages beyond the exterior wall are not covered by this Manufacturers Limited Warranty.

Routine Owner maintenance and proper use is required.

5.1 Cabinet separates from wall or ceiling

Manufacturer will correct separation in excess of 1/4 in.

Some separation is normal.

Caulking is an acceptable method of repair.

5.2 Crack in door panel

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

5.3 Warping of cabinet door or drawer front

Manufacturer will correct if warp exceeds 3/8 in. as measured from cabinet frame.

Seasonal changes may cause warping and may be a temporary condition.

5.4 Door or drawers do not operate

Manufacturer will correct.

Owner maintenance is required.

5.5 Chips, cracks, scratches on countertop, cabinet, fixture or fitting

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

5.6 Delamination of countertop or cabinet

Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

5.7 Cracks or chips in fixture Manufacturer will correct only if documented within seven (7) business days from delivery of Home.

Owner is responsible for providing proof that the damage was documented on a written, signed, and dated walkthrough inspection list within seven (7) business days from the date of delivery of Home.

5.8 Air infiltration around electrical receptacles

Air flow around electrical boxes is normal and is not a deficiency.

No action required.

Service Guide | 23

Section II. Warranty Standards | B. Ten Year MSD Coverage Only The following Warranty Standards are applicable only to warranted items stated in Section I of this Limited Warranty. Read Section I to determine if the following Warranty Standards apply. Some of the Standards listed may have been supplied or installed by your Builder and therefore would not be covered by the Manufacturer.

OBSERVATION

ACTION REQUIRED

COMMENTS

The criteria for establishing the existence of a Major Structural Defect is set forth in Section V.L. of the Manufacturers Limited Warranty.

The Warrantor will correct Major Structural Defects, limited to such actions as are necessary to restore the load-bearing capability of the load bearing component(s) affected by a Major Structural Defect. In the first year, your Manufacturer is responsible for correcting, Major Structural Defects.

B. Ten Year MSD Coverage Major Structural Defects

B. Major Structural Defects

24 | Champion Modular

Warranty Contact Information Product Manufacturer Phone Number

Website

JELD-WEN® Doors

1-800-535-3936

jeld-wen.com/en-us/all-warranty-guide

Silver Line® Windows and Doors

1-800-888-7020

silverlinewindows.com

Shaw Floors®

1-800-441-7429

shawfloors.com/en-us/warranties

MERILLAT® CABINETS

1-866-850-8557

merillat.com/customer-support/warranty-info.html

TRUEWALL Siding

by PlyGem®

1-888-502-2583

truewallvinylsiding.comwarranty/

IKO® Shingles

1-800-433-2811

iko.com/na/legal/usa-warranties/

CLARION Bath

1-800-576-9228

KOHLER® Faucets

1-800-456-4537

assist.kohler.com/en/warranty

Sea Gull Lighting

1-800-347-5483

seagulllighting.com/warranty.html

SCHLAGE® Door Locks

1-888-805-9837

schlage.com/en/home.html

Air King® Bath Fan

1-877-304-3785

airkinglimited.com/warranty/

BRK® Smoke Alarms

1-800-323-9005

brkelectronics.com/us/en/warranty-length/

TAMKO® Shingles

1-800-441-7190

tamko.com/warranty-center

clarionbathware.com/services/warranty

Additional Information PPG® SPEEDHIDE 6-500 Semi-Gloss

Trim Paint

Wall & Ceiling Paint

Paint Code for the Walls & Ceiling: Antique White Ready Mixed COLOR # 997303000006641 | PRODUCT: 1290-1020G/05

Scan to view wall & ceiling paint at ppgpaints.com Service Guide | 25

Beyond the Build

™

Marketing Services | Free benefits to take advantage of today.

Leads Through our popular website and lead generation tools for your own website, our priority is to generate high quality leads that go directly to our retailers, communities, and builders.

Photography If you have a Champion Home trimmed out and ready to be photographed - we will send a local team to capture photos, videos and virtual tours! We’ll handle all of the scheduling details and provide you with all of the media for your own marketing purposes.

Social Media We feature retailers and builders on our own social media channels to an audience of over 300,000 people. Social media best practices are also available to help you thrive on all social channels.

Customer Care Our seasoned Customer Care team is here to help qualify and nurture leads and can even warm transfer phone calls directly to you!

Through their research and vast experience, we can provide you with best practices for turning a lead into a customer.

Print Material With our skilled graphic design team working closely with our factories, we can create flyers, brochures, and boards for your marketing needs.

Ask your factory representative how you can take advantage of all of these FREE marketing services today.

26 | Champion Modular

Service Guide | 27

Get Connected Corporate Address 755 West Big Beaver Road, Suite 1000, Troy, MI 48084 Main Contact: Steven C. Dame, P.E., Sr. Project Engineer sdame@championhomes.com | (248) 614-8344

Champion Modular Inc. - Division 041 10642 South Susquehanna Trail Liverpool, PA 17045 Main Contact: Ken Hartman, Q.A. Manager khartman@championhomes.com | (717) 345-2039

Champion Modular Inc. - Division 270 451 Southern Avenue, Strattanville, PA 16258 Main Contact: Cory Toth ctoth@championhomes.com | (814) 414-0059

Scan to View the Installation Manual!

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