CLUB ROAD: Summer 2012

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ISSUE Nº 6 • JULY/ AUGUST 2012 A Chambers Publication Industry Insiders on Club of the Future p. 5 Master Planning & the Member Experience p. 6 The Social Register p. 7 SURVIVAL OF THE FITTEST ADVANTAGE & OPPORTUNITY

Sure they’re fun, but… …also functional. Jelly Bell Dumbbells’ ergonomic handles ensure comfort and reduce fatigue associated with standard dumbbells. And they last longer than many of the alternatives, resisting cracking and peeling.

Hampton Fitness Jelly Bell Urethane Coated Dumbbells available in 2.5 – 15 pound weight increments

Dear Friends:

A few years back, we worked with a private club that was meeting huge member resistance to a planned (and considerable) expansion of its fitness center. “Why are we doing this?” they ranted. “Why on Earth are we making it so huge?” The club's visionary GM stood his ground. Today, members acquiesce that not only was it a right move but an imperative one.

“It’s likely we wouldn’t be here today if we hadn’t added that fitness facility,” says that General Manager now, who also acknowledges that that “huge” facility now borders on being too small to meet ever-growing member demand.

Chambers’ Club of the Future survey revealed increased fitness options as the #1 need of clubs looking to attract and retain members.

Private clubs have a distinct advantage in crafting themselves as sole-source fitness resources for members. Personal affinity, space, versatility and member mindset are but a few of the attributes that can turn a potentially daunting challenge into nothing but opportunity for clubs.

Read on — we’ve dedicated much of this issue to fitness trends and opportunities. And as ever, please feel free to weigh in! We always welcome your insights.

Helps the Medicine Go Down

EcoWise™ medicine balls are 100% latex-, PVC-, phthalates- and chloride-free. Essential tools for core and upper body strength training, these colorful medicine balls also clear the air.

Medicine Ball by EcoWise™ Fitness

Visit our blog, Club View, at www.clubviewblog.com.

Associates at cfa@chambersusa.com

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“Constantly varied, high-intensity functional movement”
hot products a note from chambers
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For more product information, contact Clubhouse Furnishings
CL UBH OU SE FURNISHINGS ASSOCIATES

One size fits all…abs?

Granted, not all abs are created equal, but it just takes one size AbMat to cater to any physique. Inexpensive and space saving, the AbMat supports a variety of exercises that isolate upper and lower abs, obliques and lower back muscles.

AbMat by Rogue Fitness.

Limitless Possibility

Took an NHL strength coach and a former space shuttle engineer to design these full-body resistance trainers. Core Stix combine core, cardio and strength training all in one compact piece of equipment.

Core Stix® Fitness System

— that’s the definition of CrossFit, a strength and conditioning program that has sparked much enthusiasm. “Broad, general and inclusive,” it seems a perfect fit for private clubs and their varied memberships.

Because it relies largely on movement, CrossFit training doesn’t require a lot of big equipment. Here are a few of our favorite training aids.

8 Behind the Curtain

Tra-velocity

The newest recumbent bikes offer a portal into virtual cycling worlds. Pedal through foreign countries, forests, outer space — heck, slay dragons while you’re at it. You can even race head-to-head with a friend..

Expresso Bikes manufactured by Interactive Fitness Holdings

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18 99 club road Issue Nº 6/ July/August 2012 Club Road is a bimonthly publication of Chambers. Managing Editor: John Snellinger clubroad@chambersusa.com 410.727.4535 Clubhouse Furnishings Associates is a division of Chambers planning / architecture interior design / purchasing www . chambersusa . com subscribe
INSIDE this ISSUE
Hot Products: Fit for the Masses
Survival of the Fittest Advantage & Opportunity
the Road
Industry
Now we have to include at least one hot new technology application — this one as imaginative as it is challenging and engaging.
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5 On
With:
Insiders on Club of the Future 6 Master Planning: More Than Bricks & Mortar
7 Ask the Experts What to Do Now The Social Register

Q: What physical facility is most critical in ensuring longterm relevancy to members?

A: Fitness!

In Chambers’ recent Club of the Future survey, we asked, simply: What physical facility is most critical in ensuring longterm relevancy to members?

84.3% responded in unison: fitness.

Indoor, outdoor, year-round, full-service, family-centric, something for all ages and sexes, for varied skill levels and interests…with babysitting!

Workout rooms, indoor swimming, spa, games, youth complex, basketball and squash courts, places for yoga and zumba…the list of interests and demands went on. And on.

So many options, so many choices. Is expansion of your club’s fitness offerings a low-risk investment or high stakes proposition? And where to start?

“As a recruitment/retention tool, I don’t believe that there is one other single asset that we could add that would have as much member value” as a fitness center, said one survey respondent, a sentiment echoed by many others.

“It’s an amenity that drives membership,” says Michael Masson, General Manager of the Baton Rouge Country Club in Louisiana. “Times have changed — it’s not just about golf anymore,” he says. Masson sites the diversity of members who use his fitness facility as proof of its relevance: “We

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“Members are asking for it.”

“We need to prepare for the next generation that isn’t as much into golf.”

“People want more and more options to get and stay in shape.”

“…gives us additional membership categories.”

“As the population grows older, health and wellness will move toward the top of the list (or priorities) for most people.”

“Dues are annual. Our offerings should be too.”

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featured
Clubs have the advantage in taking on member demand for more fitness options

have 90-year-olds who are enhancing their lives, members who’re using it to lose 50 and 60 pounds — and of course, everyone in between.” A good portion of his members visits the club’s fitness center at least once a week.

It’s also an offering for which clubs are uniquely well suited.

“The private club industry is sitting pretty when it comes to fitness,” says Chris White, a club fitness expert and Senior Vice President of Design & Consulting Services at consulting firm WTS

on the road with

International. “Commercial gyms simply don’t have the same established relationship with their customers.”

Consider alone, he says, the average length of a private club membership — that’s a built in, long-term fitness “customer.” And club members are “poster children for the fitness lifestyle,” says White. They join, in part, because of the physical activities available at their clubs.

The Private Club Industry’s Trade Publications are charged with staying on top of the trends in the industry. So on the heels of Chambers’ Club ’22 – Club of the Future survey, we asked the publishers and editors of three of the biggest industry “rags” to weigh in on what they see as the trends driving the industry. Among the highlights:

Magazine

Member usage, retention and recruitment. “Recruitment needs to become a key board function. (Plus it keeps them away from the operational side!)”

John says clubs should also focus more on enhancing golf program efficiencies.

Increased emphasis on the combination of golf and dining. “More rounds (of golf) translate into additional dining revenue.” Clubs will continue to focus on how to increase the number of rounds played through, for example, shorter courses. Also on Dan’s list of trends:

• Technology – “embrace it!”

• Renovation – clubs need to stay relevant

• Innovative membership programs

• Professional management

Creativity in promotions: “Clubs will focus on creating distinct promotions that increase member use of the club.” And evaluation: “Clubs will be surveying members more than ever before, asking for their constant (and immediate) feedback on club events and more.”

Also on Kelly’s trend list: enhancing the definition of “family centric,” and increased use of social media.

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read the full story [ featured

More Than Bricks & Mortar

Oh, but times have changed. “The industry is finally seeing the wisdom of a Master Plan that tests every decision against a much more meaningful set of criteria,” says Chambers President & CEO and Master Planning expert Rick Snellinger. Every Master Plan consideration should answer three fundamental questions, he says.

1. Will it attract and retain members? Is it something members are looking for? Without it, would some members likely leave?

Consider as example, an enhanced or new fitness center offered within the cost of membership — that’s an increase in member value and relevancy. Year-round junior golf academies are also becoming huge recruiting tools. Resort-style pools are also attracting and keeping families in large numbers. Each of these options and more should be considered in the Master Planning research process.

2. Will it improve the member/guest experience? Members might not leave without a facilities renovation, but could it enhance their experience?

When Chambers tackled 100-year-old Charlotte Country Club’s Master Plan and subsequent renovation, they began with a review of virtually every aspects of the member experience. As example, Chambers discovered that most members entered and left the club through a secondary entrance close to the parking lot. Unattractive and cramped, it was a very ungracious entry to a very gracious and beautiful club. Chambers turned the entrance into a much more pleasant arrival experience, ultimately enhancing

read the full story

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the club experience
The private club Master Plan of yore (and by that, we mean not all that long ago, frankly) was more often than not a bricks & mortar look at the future of the club — what goes where, how big it’ll be and how much it will cost.
master planning

Chambers’ Architects & Designers

The Ideal Club of the Future

So we all get it — fitness will be an increasingly important focal point of private clubs. Just what does that mean? Elliptical trainers and Zumba classes, sure. But are we missing anything? As ever, we’ve asked our own architects and designers to think big.

Q. What should — what can — be part of fitness offerings in the Club of the Future?

We just completed 10 focus groups for a club in Tennessee and heard from every one of them what we're hearing lots of places: more outdoor fitness opportunities. Walking trails are in high demand. And pickleball (a form of small format tennis) has become the rage for the over-55 crowd!

Fitness has become, in my mind, a broad term that includes physical and mental well-being Setting the stage for this healthy time can be as important as the activity. Provide good, clean smells with candles and cleaners. Provide calming vistas for clarity of mind and purpose — whether that’s out a window or of artwork, plants or even just a beautifully colored or textured wall. Allow people to focus on the healthy activity; for example, some may feel that tvs are just more of what they experience outside the gym and they need a break. Offer music that is conducive to the task at hand. Boot Camp or BikiniPrep campaigns/challenges are ever popular.

Take advantage of outdoor spaces! Create early morning or evening walking and running clubs on golf course pathways. Offer yoga or aerobic classes outside in warmer months. Get kids moving with outside play areas or even child-centric exercise programs. Boot camps are also gaining in popularity.

It’s not just about the facilities or even spin class. Offer programs for parents and kids — fun and interesting nutritional classes they can do together, classes for parents on preparing menus for home, school and camp, or on how to order healthy when dining out (and, of course, have a good selection of healthy options on the club menu!). Host mommy-and-me fitness classes. Then remember the details: reserve some parking spots near the fitness facility entrance.

have a question for chambers’ architects & designers? email us at clubroad@chambersusa.com .

Chambers selected to design new clubhouse for Lakewood Country Club in Westlake, OH.

Chambers wins 96% membership approval of master plan for Llanerch Country Club (a Chambers record!);

clubroad@chambersusa.com [ 7
what to do now. From planning to programming, what should your club be doing right now. Suggestions from the Chambers team. social register steal this idea! A new regular feature from Chambers, based on responses to the Club ’22 – Club of the Future survey. Ideas, trends, best practices and otherwise all-around good ideas from clubs around the country for social events and programming. Read more. Have social program ideas to share? Comment or email us.
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inspired, inspiring.

Clubs a New Challenge for Chambers’ Newest Creative Talent

Interior Designer

Designing private clubs can present a coveted creative opportunity for many architects and interior designers, with their unique architecture, memberdriven aesthetic and high-end detailing. Chambers just added several new folks to our club design team. We’re excited about gaining their fresh perspectives.

CLUB ROAD took a moment to ask what inspires them about club design and how we might expect to see their influence on the club world.

Jack Meredith

Allie Agliata have joined the Chambers club design team in recent months

cr: What interested you about joining the Chambers team? What inspires you about private club design?

allie: So many things, from the quality of club design to the diversity of architectural styles — each club is completely different.

jack: Clubs are more complex than most people think. You’re designing mixed-use spaces, combining restaurant and hospitality, business, mercantile and other spaces all in one project.

kevin: I like that I’m able to design in virtually every facet of architecture.

mary Lynn: The club world is a unique hybrid of commercial and residential design. It brings those aesthetics together in a way no other industry does.

cr: What do you hope to learn more about and explore, designing clubs?

allie: The detailing. Woodworking, trims, corner details and exposed beams — you don’t see any of those in hospital design, where I came from.

jack: Different architectural styles. Because Chambers’ footprint is national and each club is so different, we have opportunity to gain experience working in many different styles, types of buildings and environments.

CR: What do you find unique about club design?

kevin: Designing a club is almost like doing a large-scale house.

read the full interview

Have questions for Chambers' newest team members? Or just want to get in touch? Email us at clubroad@chambersusa.com.

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