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Service Desk
Tickets, tickets, tickets! A streamlined way of providing services to our various council departments.
Full transition: In July 2022 the PRE team fully transitioned to using the 'service desk' through Freshworks software to organize, distribute and analyse our workloads This software effectively replaced e-mail as our communication centre for completing tasks and providing internal public relations services.
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In the 2022-2023 financial year, the team received 1406 tickets (a 31% increase from last year). Of those tickets, 94.7% were completed by the due date (a 40% increase from last year). The dispersion of requests were as follows:
Total number of tickets completed
1406
31%sincelastyear
The 'Work for Water' campaign is a recruitment campaign targetted for entry level positions through to senior and supervisory positions As part of the campaign a water recruitment video was made and distributed on all Seek ads.
