Our interaction with public and governmental institutions and processes have largely remained unaffected by new digital technologies. With an increasingly complex social environment and growing population of digital native citizens, new technologies provide an ideal starting point to enable - and even demand - a shift towards a digital public administration. This new environment requires government and public administration to re-evaluate its roles and responsibilities towards citizens in order to steer digitalisation into a direction in conformity with the social market economy. Their interaction with citizens – both digitally and personally – need to be evaluated and designed in a way to increase both efficiency, security and trust in public and governmental authorities. This report identifies current trends that affect the future of public administration until 2040 and derives four future scenarios as well as five related business ideas.
