2018 - 2019 Council of Community Services Annual Report

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2018 - 2019 Annual Report

Letter from Board Chair and President As always, the Council of Community Services has continued to focus on the needs of the Roanoke Valley and other parts of Southwest Virginia, providing services to individuals and organizations. The Council is a leader for its work in ending homelessness, providing 2-1-1 VIRGINIA information and referral services throughout the Commonwealth, preventing the spread of HIV, providing treatment services for those with HIV and engaging the community through volunteer management services and organizational capacity building activities.

Over 500 individuals were served by the Community Housing Resource Center, either through the rapid rehousing program or the homelessness prevention services. The CHRC spent $325,000 on direct housing assistance, and continued to provide staff assistance and oversight for the Homeless Management Information System (HMIS) used by the members of the Continuum of Care.

Top referral requests at 2-1-1 Virginia continue to be for utility assistance, housing and food/meals, with the contact specialists answering 161,000 calls, up from 124,500 last year. Those calls resulted in 248,500 referrals to community programs throughout the state.

The Drop-In Center, with facilities in Roanoke, Danville, Martinsville and Marion, conducted 1,596 HIV tests and 604 HCV tests, linking the majority of new cases to care. For existing cases, 850 people received medical and non-medical case management. The biggest news for the year, however, was the approval of the Comprehensive Harm Reduction Program, which will provide testing and syringe exchange services in the City of Roanoke.

This has also been a year of preparing for change. Council President Dan Merenda announced his retirement effective June 30, 2019, and the Board conducted a six month search process for his replacement. The new President, Anne Marie Green, took over on July 1st. Additionally, two long term board members, Lorraine Lange and Paul Phillips, left at the same time, and will be replaced during the next fiscal year.

The Council held a strategic planning session in Fall 2019, to prepare for upcoming changes and challenges, placing the Council in a position to continue its role as a provider of solutions for problems and issues in the Community.

Chris Chittum, Board Chair

Anne Marie Green, President

2018 - 2019 Year in Review 161,828 inquiries handled by 2-1-1 Virginia


Ryan White Part B (Roanoke, Marion, Martinsville, and Danville) 357 received Medical & 497 received Non-Medical Case Management 181 received financial assistance for oral health 295 received financial/medication/housing/substance use assistance 217 accessed the Emergency Food Pantry 136 received Medical Transportation assistance


Roanoke Valley Gives campaign for the fouth year in a row

HOMELESSNESS PREVENTION 427 individuals in 165 families maintained stable housing and $325,138 spent on direct housing assistance 1596 HIV tests conducted 6 new diagnoses 100% linkage to care 604 HCV tests conducted 29% positivity rate 84% linkage to care

Facilitated strategic and business planning for


nonprofit organizations

CHARLI Program at the Drop In Center Provided Education and HIV Testing to 16 DOC/regional/local facilities 49 clients received CHARLI post-release services through the re-entry program, including Medical Case Management and housing assistance.

(with 100% Board support!)

Rapid Re-Housing 53 families placed in permanent housing (121 individuals) 2 chronically homeless families placed in permanent housing 17 day average time from intake to permanent housing placement


Referrals made to community programs by 2-1-1 Virginia


Utility Assistance Housing Food/Meals

Passing the Torch In June 2019, Daniel W. Merenda retired as the President of the Council of Community Services. Dan joined the Council in 2007 and worked diligently as a champion of affordable housing, homelessness solutions, harm reduction services, HIV and Hepatitis C prevention and care, information and referral, planning and consultation, and volunteerism. The Board of Directors, staff, and community members celebrated Dan and his numerous accomplishments in June.

In July, the Board of Directors and staff welcomed Anne Marie Green as the next President of the organziation. Anne Marie came to the Council after a long-time career at Roanoke County. “We experienced exponential growth under Dan’s leadership and we feel confident that Anne Marie will continue building on the organization’s success. She brings a unique skill set; her extensive experience in local government, human resources, and communications will be an asset to our staff, community, and the people we serve in the years to come,” said Chris Chittum, Board Chair.

Financial Overview 91%



State Funding $6,236,327


Local Government Funding $200,240


Special Events $148,072


Federal Funding $136,560


Program Service Fees, Private Contributions, United Way of Roanoke Valley $106,474

Financial Overview 42%








Staffing and Benefits $2,844,166

Client Assistance $2,696,472

Contract Services $482,103

Communications $175,696


Rent/Building Costs/Utilities $146,145

Other Operational Costs $137,299

Special Events $118,796

Supplies $78,514

Travel $66,896



2018 - 2019 Board of Directors The Council of Community Services' Board of Directors is comprised of a dedicated and passionate group of individuals from across the Roanoke Valley. These individuals and the institutions they represent share a commitment to improving the quality of life in the community by focusing on community engagement, HIV/HCV prevention and care, homelessness solutions, and information and referral services.

Chris Chittum, Chair City of Roanoke

Lee Clark, Secretary Rescue Mission, Inc.

Joseph Cobb City of Roanoke

Nancy Hans Prevention Council of Roanoke County

Kit Hale MKB Realtors

Dr. Stephanie Harper Roanoke/Alleghany Health District

Dr. Lorraine Lange Community Representative

Karen Mason, Vice Chair Habitat for Humanity

Richard "Pete" Peters Town of Vinton

Bruce Phipps Goodwill Industries of the Valleys

Paul Phillips Freedom First Credit Union

Wayne Strickland, Past Chair Roanoke Valley-Alleghany Regional Commission

Daniel Summerlin, III Woods Rogers PLC

Chris Thomas, Treasurer Wells Fargo Advisors

2018 - 2019 Staff Administration Daniel Merenda Carolee Sarver Leslie Leedy Carolyn Williams Community Engagement Alison Jorgensen Amanda Holcomb Donna Ramsey Kay Brady Nena Buck Wendy Harrup Homelessness Solutions Matt Crookshank Taylor Bilbrey Ben Bristoll Heather Brush Karrie Sanford

Information and Referral Services Robert Morrow Laura Prevatt Jan Johnson O.J. Newbill Margaret Telsch-Williams Mary Ellen Hutcherson Carissa South Maya Bourgeois Amy Beth Carducci Deborah Cotton Donna DeHart Bianca Dickerson Rose Marie Dudley Christine Estes Melanie Farrelly Carla James Shawn Leslie Taumeka McCord-Mosley Diane McDaniel Debbie McPeak Angela Parker Ann Stone Hope Sutton Sharron Terry Kimberly Thomas

HIV/HCV Prevention & Care Pam Meador Ann Sprouse Kolin Bennett Whitney Chapman Adam Cheslow Sharon Clayborne Jeff Crooke Colin Dwyer DerĂŠ Hicks Carl Jones Andrea Lafferty Tekenya Mitchell Todd Rothrock Ronnie St. Clair Tayna Segura Emily Uribe Josh Williamson Jessica Carrington Danielle Echols Danilelle Deshazor Tracy Meek Stephanie Miller Samantha Reeves Megan Roark Wendy Rose

The Council of Community Services provides leadership for organizations and individuals in the areas of planning, information, and referral services to improve the quality of life in our communities. The Council of Community Services improves the quality of life in our communities by: · Identifying community needs and solutions · Connecting community to programs · Launching new programs

Main Office: 502 Campbell Avenue, SW Roanoke, VA 24016 540-985-0131


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