5
BIG
T H I N G S
COMMUNITY ENGAGEMENT
HIV/HCV PREVENTION & CARE
HOMELESSNESS SOLUTIONS
INFORMATION & REFERRAL
COUNCIL OF COMMUNITY SERVICES | 2016 - 2017 ANNUAL REPORT
leadership message As in years past, our focus in 2016-2017 was centered on outcomes that improve the quality of life in our communities. The Council of Community Services is now a recognized leader for its work on ending homelessness in the Roanoke Valley, providing 2-1-1 VIRGINIA information and referral services throughout the Commonwealth, preventing the spread of HIV, treatment services for those with HIV, and engaging community through volunteer management services and organizational capacity building activities.
Through our Community Housing Resource Center we helped 463 individuals in 185 families to maintain stable housing through distribution of $331,000 for direct
Daniel W. Merenda
housing assistance. We placed 61 homeless families in permanent housing working closely with a network of 160 landlords in the process. Working with the Blue Ridge Continuum of Care we succeeded in reducing the length of time that individuals and families spend in a homeless condition by an amazing 73 percent.
Our 2-1-1 VIRGINIA connected 85,000 callers throughout the Commonwealth with referrals to the resources needed to resolve problems in areas of financial assistance, housing, utility assistance, mental health services, and other pressing needs. We made over 202,000 referrals and identified more than 99,000 individual caller needs.
Wayne Strickland
Our Drop-In Center provided 83 clients with emergency financial assistance, 11 clients with transportation assistance and through use of our rapid HIV testing, we tested 1,940 individuals while providing education and case management services to clients that helped them navigate and find needed supportive services.
We provided strategic planning services to nonprofit organizations and coalitions such as the Blue Ridge Continuum of Care that resulted in stronger outcomes and increased funding for the clients they serve. We produced publications such as the Annual Point-in-Time report, infographic, and five-year progress report.
As leaders we know that there has never been a time when pursuit of positive change has been more important. We recognize that the pace of change is rapidly increasing and the need to find common ground and solutions to pressing community problems is greater now than ever. As such, we remain committed to providing the leadership needed to bring our community together to seek solutions that result in an improved quality of life for all who live in our community.
Wayne Strickland Chairman of the Board
Daniel W. Merenda President
2014 - 2018 Financial Trend Since 2014, the Council of Community Services has seen a 14% increase in direct assistance to clients.
Community Engagement Planning Provided event management for the Blue Ridge Continuum of Care's 2016 Symposium Facilitated the 2017 - 2018 Blue Ridge Continuum of Care's strategic planning process and produced complete plan Produced annual Point-in-Time report, infographic, and five-year progress report Provided primary development of Continuum of Care grant applications for federal, state and local funding, securing nearly $1.5 million in homeless services funding for the community Developed outcome-oriented ranking process for the Continuum of Care project priority process Collected and reported community homelessness data for the HUD System Performance Measures, the Annual Homelessness Assessment Report (AHAR), the Consolidated Annual Performance and Evaluation Report (CAPER), the Housing Inventory Count (HIC), the Point-in-Time Count (PIT), and the Virginia Department of Housing and Community Development’s Homeless Outcomes Report Provided spending and project monitoring activities for all publicly-funded Continuum of Care projects
BIG THING
Launched nonprofit job board (97 positions promoted) Launched community event calendar (125 events promoted) Reached over 2,500 individuals with biweekly community announcements Two strategic planning contacts fulfilled (St. Vincent’s Home and Community Outreach Program)
Child & Adult Care Food Program Sponsored 120 Family Day Home Providers
2,100 children enrolled in care between July 1, 2016 June 30, 2017
683,693 meals and snacks served, totaling $1,059,750
BIG THING
Community Engagement Recognized local volunteers for their contributions to the community Managed Volunteer Generation Fund program resulting in increased volunteer engagement in five Title I schools in Roanoke County Placed and managed 67 volunteers enrolled in the Retired and Senior Volunteer Program Connected over 2,000 individuals with appropriate volunteer opportunities Provided 37 organizations with volunteer management training/technical assistance
over
$2,800 RAISED
IN
24
HOURS!
BI G
TH IN G
The Drop-In Center 83
Clients received emergency financial assistance
111
Clients received transportation assistance
166
Clients received case management, patient navigation, and/or other supportive counseling services
209
Clients accessed the Emergency Center Food Pantry or received an emergency food voucher
726 Individuals received rapid Hepatitis C (HCV) testing; 104 new cases identified with 100% linked to care
1,940 Individuals received rapid HIV testing; 4 new cases identified
Community Housing Resource Center Rapid Rehousing Outcomes 61 families placed in permanent housing (145 individuals) 11 chronically homeless placed in permanent housing 160 landlords partnering with the program 73% reduction in length of homelessness for participants (187 day to 51 day average) 11 day average time from intake to permanent housing placement
Prevention Outcomes
BIG THING
463 individuals in 185 families maintained stable housing $331,016 spent on direct
52.4% Reduction in Overall Homelessness 600
housing assistance Community-wide prevention
450
assessment/targeting tool developed
300
Funding obtained from five sources – now part of coordinated systemÂ
150 0 2012
2013
2014
2015
2016
2017
Information & Referral by
the
numbers
Handled 139,688 in and outbound calls and assisted more than 85,000 callers
Identified 99,189 individual caller needs and provided 202,465 referrals
236 outreach events conducted
62,851 website sessions with 45,000 unique visitors
Updated 15,890 program listings and added 638 new program listings
BIG THING
Projects: Served as call center for Family Reunification during mass casualty events, Virginia Dominion Nuclear Power Station emergency plan, and the Infant & Toddler Connection Public information call center for state, regional, and local emergencies in partnership with emergency managers Served as after-hours call center for Virginia Department of Veterans Services Participated in the CDC/United Way Worldwide Flu On Call annual exercise Participated in the 2-1-1 Counts data dashboard at va.211Counts.org Provided custom data reports and resource lists to state, regional, and local government and nonprofit agencies Provided referral services for Dominion Virginia Power’s Energy Share assistance program Worked with the Virginia Department of Behavioral Health and Developmental Services on new Memorandum of Agreement Transitioned to a new database platform
in the community
2016 - 2017 Board of Directors Officers
Chair, Member-at-Large
Secretary
Treasurer
Past Chair
Wayne G. Strickland,
Lee Clark
Christopher E. Thomas,
Paul F. Phillips
Executive Director,
CEO
Senior Financial Advisor,
President/CEO
Roanoke Valley -
Rescue Mission of Roanoke
First Vice President-Investments
Freedom First Credit Union
Alleghany Regional Commission
Wells Fargo Advisors
Member-at-Large
Member-at-Large
Daniel C. Summerlin, III
Rob Ledger
Member-at-Large Bruce Phipps
President
Economic Development Manager
President/CEO
Woods Rogers PLC
City of Roanoke
Goodwill Industries of the Valleys
Directors
Dr. Diana Christopolus
Kit Hale
Dr. Lorraine Lange
Richard "Pete" Peters
Director/Board Chair
General Manager
Strategic Academic Advisor
Assistant Town Manager/
Roanoke Valley Cool Cities Coalition
MKB Realtors
PowerSchool Group, LLC
Economic Development Director Town of Vinton
2016 - 2017 Staff A d m i n i s t r a t i o n
I n f o r m a t i o n
Daniel W. Merenda, President
&
R e f e r r a l
Robert Morrow, State Director
Carolee Sarver, Executive Vice President
Laura Prevatt, Director of Operations
Linda Arrington, Administrative Services Manager Leslie Leedy, Accounting Specialist
Jan Johnson, Data Analyst/Workforce Manager Robin Bratton, Quality & Training Specialist
Carolyn Williams, Financial Assistant
O.J. Newbill, Quality & Training Specialist Margaret Telsch-Williams, Quality & Training Specialist
C o m m u n i t y
E n g a g e m e n t
Mary Ellen Hutcherson, Outreach Specialist Carissa South, Outreach Specialist
Alison Jorgensen, Director
Harla Ange, Contact Specialist
Amanda Holcomb, Program Manager Donna Ramsey, CACFP Operations Manager
Tina Bessent-Estes, Contact Specialist Amy Beth Carducci, Contact Specialist
Kay Brady, Home Specialist
Deborah Cotton, Contact Specialist
Nena Buck, Home Specialist
Donna Dehart, Contact Specialist
Wendy Harrup, Home Specialist
Bianca Dickerson, Contact Specialist
Sarah Sheets, Home Specialist
Rose Marie Dudley, Contact Specialist
Shannon Lugar, MIECHV Coordinator
Taylor Holsinger, Contact Specialist
H I V / H C V
P r e v e n t i o n
&
C a r e
Shawn Leslie, Contact Specialist Holleigh Lewis, Contact Specialist
Pam Meador, Director Ann Sprouse, Assistant Director Irene Bethel, Program Coordinator Mary Capps, Case Manager Jeff Crooke, Program Coordinator Caitlin Draper, Administrative Project Specialist Colin Dwyer, Project Specialist Carl Jones, Project Specialist Joshua Olinger, Project Specialist Todd Rothrock, Testing Specialist Ronnie St. Clair, Project Specialist
H o u s i n g
S o l u t i o n s
Matt Crookshank, Director Ben Bristoll, Homeless Services Specialist Heather Brush, Housing Coordinator Taylor Bilbrey, Housing Coordinator Dere' Hicks, Housing Coordinator Lis Chacon, Housing Coordinator Lee Bosworth, HMIS Coordinator
Taumeka McCord-Mosley, Contact Specialist Diane McDaniel, Contact Specialist Debbie McPeak, Contact Specialist Angela Parker, Contact Specialist Eric Robinson, Contact Specialist Maria Schianodicola, Contact Specialist Cory Simmons, Contact Specialist Melissa Steineke, Contact Specialist Ann Stone, Contact Specialist Hope Sutton, Contact Specialist Sharron Terry, Contact Specialist Kimberly Thomas, Contact Specialist DeRondo Willis, Contact Specialist Kris Yuille, Contact Specialist
Council of Community Services MISSION: The Council of Community Services provides leadership for organizations and individuals in the areas of planning, information and referral services to improve the quality of life in our communities.
The Council of Community Services improves the quality of life in our communities by: Identifying community needs and solutions Connecting community to programs Launching new programs
MAIN OFFICE 502 Campbell Avenue, SW Roanoke, VA 24016 PO Box 598 Roanoke, VA 24004
COMMUNITY HOUSING RESOURCE CENTER 339 Salem Avenue, SW Roanoke, VA 24016
DROP IN CENTER 356 Campbell Avenue, SW Roanoke, VA 24016
WWW.COUNCILOFCOMMUNITYSERVICES.ORG | 540-985-0131