2017 annual report

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leadership message As in years past, our focus in 2016-2017 was centered on outcomes that improve the quality of life in our communities. The Council of Community Services is now a recognized leader for its work on ending homelessness in the Roanoke Valley, providing 2-1-1 VIRGINIA information and referral services throughout the Commonwealth, preventing the spread of HIV, treatment services for those with HIV, and engaging community through volunteer management services and organizational capacity building activities.

Through our Community Housing Resource Center we helped 463 individuals in 185 families to maintain stable housing through distribution of $331,000 for direct

Daniel W. Merenda

housing assistance. We placed 61 homeless families in permanent housing working closely with a network of 160 landlords in the process. Working with the Blue Ridge Continuum of Care we succeeded in reducing the length of time that individuals and families spend in a homeless condition by an amazing 73 percent.

Our 2-1-1 VIRGINIA connected 85,000 callers throughout the Commonwealth with referrals to the resources needed to resolve problems in areas of financial assistance, housing, utility assistance, mental health services, and other pressing needs. We made over 202,000 referrals and identified more than 99,000 individual caller needs.

Wayne Strickland

Our Drop-In Center provided 83 clients with emergency financial assistance, 11 clients with transportation assistance and through use of our rapid HIV testing, we tested 1,940 individuals while providing education and case management services to clients that helped them navigate and find needed supportive services.

We provided strategic planning services to nonprofit organizations and coalitions such as the Blue Ridge Continuum of Care that resulted in stronger outcomes and increased funding for the clients they serve. We produced publications such as the Annual Point-in-Time report, infographic, and five-year progress report.

As leaders we know that there has never been a time when pursuit of positive change has been more important. We recognize that the pace of change is rapidly increasing and the need to find common ground and solutions to pressing community problems is greater now than ever. As such, we remain committed to providing the leadership needed to bring our community together to seek solutions that result in an improved quality of life for all who live in our community.

Wayne Strickland Chairman of the Board

Daniel W. Merenda President

2014 - 2018 Financial Trend Since 2014, the Council of Community Services has seen a 14% increase in direct assistance to clients.

Community Engagement Planning Provided event management for the Blue Ridge Continuum of Care's 2016 Symposium Facilitated the 2017 - 2018 Blue Ridge Continuum of Care's strategic planning process and produced complete plan Produced annual Point-in-Time report, infographic, and five-year progress report Provided primary development of Continuum of Care grant applications for federal, state and local funding, securing nearly $1.5 million in homeless services funding for the community Developed outcome-oriented ranking process for the Continuum of Care project priority process Collected and reported community homelessness data for the HUD System Performance Measures, the Annual Homelessness Assessment Report (AHAR), the Consolidated Annual Performance and Evaluation Report (CAPER), the Housing Inventory Count (HIC), the Point-in-Time Count (PIT), and the Virginia Department of Housing and Community Development’s Homeless Outcomes Report Provided spending and project monitoring activities for all publicly-funded Continuum of Care projects


Launched nonprofit job board (97 positions promoted) Launched community event calendar (125 events promoted) Reached over 2,500 individuals with biweekly community announcements Two strategic planning contacts fulfilled (St. Vincent’s Home and Community Outreach Program)

Child & Adult Care Food Program Sponsored 120 Family Day Home Providers

2,100 children enrolled in care between July 1, 2016 June 30, 2017

683,693 meals and snacks served, totaling $1,059,750


Community Engagement Recognized local volunteers for their contributions to the community Managed Volunteer Generation Fund program resulting in increased volunteer engagement in five Title I schools in Roanoke County Placed and managed 67 volunteers enrolled in the Retired and Senior Volunteer Program Connected over 2,000 individuals with appropriate volunteer opportunities Provided 37 organizations with volunteer management training/technical assistance


$2,800 RAISED






The Drop-In Center 83

Clients received emergency financial assistance


Clients received transportation assistance


Clients received case management, patient navigation, and/or other supportive counseling services


Clients accessed the Emergency Center Food Pantry or received an emergency food voucher

726 Individuals received rapid Hepatitis C (HCV) testing; 104 new cases identified with 100% linked to care

1,940 Individuals received rapid HIV testing; 4 new cases identified

Community Housing Resource Center Rapid Rehousing Outcomes 61 families placed in permanent housing (145 individuals) 11 chronically homeless placed in permanent housing 160 landlords partnering with the program 73% reduction in length of homelessness for participants (187 day to 51 day average) 11 day average time from intake to permanent housing placement

Prevention Outcomes


463 individuals in 185 families maintained stable housing $331,016 spent on direct

52.4% Reduction in Overall Homelessness 600

housing assistance Community-wide prevention


assessment/targeting tool developed


Funding obtained from five sources – now part of coordinated systemÂ

150 0 2012






Information & Referral by



Handled 139,688 in and outbound calls and assisted more than 85,000 callers

Identified 99,189 individual caller needs and provided 202,465 referrals

236 outreach events conducted

62,851 website sessions with 45,000 unique visitors

Updated 15,890 program listings and added 638 new program listings


Projects: Served as call center for Family Reunification during mass casualty events, Virginia Dominion Nuclear Power Station emergency plan, and the Infant & Toddler Connection Public information call center for state, regional, and local emergencies in partnership with emergency managers Served as after-hours call center for Virginia Department of Veterans Services Participated in the CDC/United Way Worldwide Flu On Call annual exercise Participated in the 2-1-1 Counts data dashboard at va.211Counts.org Provided custom data reports and resource lists to state, regional, and local government and nonprofit agencies Provided referral services for Dominion Virginia Power’s Energy Share assistance program Worked with the Virginia Department of Behavioral Health and Developmental Services on new Memorandum of Agreement Transitioned to a new database platform

in the community

2016 - 2017 Board of Directors Officers

Chair, Member-at-Large



Past Chair

Wayne G. Strickland,

Lee Clark

Christopher E. Thomas,

Paul F. Phillips

Executive Director,


Senior Financial Advisor,


Roanoke Valley -

Rescue Mission of Roanoke

First Vice President-Investments

Freedom First Credit Union

Alleghany Regional Commission

Wells Fargo Advisors



Daniel C. Summerlin, III

Rob Ledger

Member-at-Large Bruce Phipps


Economic Development Manager


Woods Rogers PLC

City of Roanoke

Goodwill Industries of the Valleys


Dr. Diana Christopolus

Kit Hale

Dr. Lorraine Lange

Richard "Pete" Peters

Director/Board Chair

General Manager

Strategic Academic Advisor

Assistant Town Manager/

Roanoke Valley Cool Cities Coalition

MKB Realtors

PowerSchool Group, LLC

Economic Development Director Town of Vinton

2016 - 2017 Staff A d m i n i s t r a t i o n

I n f o r m a t i o n

Daniel W. Merenda, President


R e f e r r a l

Robert Morrow, State Director

Carolee Sarver, Executive Vice President

Laura Prevatt, Director of Operations

Linda Arrington, Administrative Services Manager Leslie Leedy, Accounting Specialist

Jan Johnson, Data Analyst/Workforce Manager Robin Bratton, Quality & Training Specialist

Carolyn Williams, Financial Assistant

O.J. Newbill, Quality & Training Specialist Margaret Telsch-Williams, Quality & Training Specialist

C o m m u n i t y

E n g a g e m e n t

Mary Ellen Hutcherson, Outreach Specialist Carissa South, Outreach Specialist

Alison Jorgensen, Director

Harla Ange, Contact Specialist

Amanda Holcomb, Program Manager Donna Ramsey, CACFP Operations Manager

Tina Bessent-Estes, Contact Specialist Amy Beth Carducci, Contact Specialist

Kay Brady, Home Specialist

Deborah Cotton, Contact Specialist

Nena Buck, Home Specialist

Donna Dehart, Contact Specialist

Wendy Harrup, Home Specialist

Bianca Dickerson, Contact Specialist

Sarah Sheets, Home Specialist

Rose Marie Dudley, Contact Specialist

Shannon Lugar, MIECHV Coordinator

Taylor Holsinger, Contact Specialist

H I V / H C V

P r e v e n t i o n


C a r e

Shawn Leslie, Contact Specialist Holleigh Lewis, Contact Specialist

Pam Meador, Director Ann Sprouse, Assistant Director Irene Bethel, Program Coordinator Mary Capps, Case Manager Jeff Crooke, Program Coordinator Caitlin Draper, Administrative Project Specialist Colin Dwyer, Project Specialist Carl Jones, Project Specialist Joshua Olinger, Project Specialist Todd Rothrock, Testing Specialist Ronnie St. Clair, Project Specialist

H o u s i n g

S o l u t i o n s

Matt Crookshank, Director Ben Bristoll, Homeless Services Specialist Heather Brush, Housing Coordinator Taylor Bilbrey, Housing Coordinator Dere' Hicks, Housing Coordinator Lis Chacon, Housing Coordinator Lee Bosworth, HMIS Coordinator

Taumeka McCord-Mosley, Contact Specialist Diane McDaniel, Contact Specialist Debbie McPeak, Contact Specialist Angela Parker, Contact Specialist Eric Robinson, Contact Specialist Maria Schianodicola, Contact Specialist Cory Simmons, Contact Specialist Melissa Steineke, Contact Specialist Ann Stone, Contact Specialist Hope Sutton, Contact Specialist Sharron Terry, Contact Specialist Kimberly Thomas, Contact Specialist DeRondo Willis, Contact Specialist Kris Yuille, Contact Specialist

Council of Community Services MISSION: The Council of Community Services provides leadership for organizations and individuals in the areas of planning, information and referral services to improve the quality of life in our communities.

The Council of Community Services improves the quality of life in our communities by: Identifying community needs and solutions Connecting community to programs Launching new programs

MAIN OFFICE 502 Campbell Avenue, SW Roanoke, VA 24016 PO Box 598 Roanoke, VA 24004


DROP IN CENTER 356 Campbell Avenue, SW Roanoke, VA 24016