2017 - 2018 Annual Report

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2017 - 2018

A Message from the Leadership As in years past, our focus in 2017-2018 was centered on outcomes that improve the quality of life in our communities. The Council of Community Services is a recognized leader for its work on ending homelessness in the Roanoke Valley, providing 2-1-1 VIRGINIA information and referral services throughout the Commonwealth, preventing the spread of HIV, treatment services for those with HIV, and engaging community through volunteer management services and organizational capacity building activities. The Community Housing Resource Center assisted 490 individuals in 215 households to maintain stable housing through distribution of $467,048 for direct housing assistance. We placed 172 individuals in 60 households in permanent housing working closely with a network of 160 landlords in the process. Working with the Blue Ridge Continuum of Care we succeeded in reducing chronic homelessness by 74.3% between 2012 and 2018. 2-1-1 VIRGINIA handled 124, 527 inquiries from 85,000 individuals throughout the Commonwealth with referrals to the resources needed to resolve problems in areas of financial assistance, housing, utility assistance, mental health services, and other pressing needs. We made over 240,000 referrals and identified more than 115,147 individual caller needs. The Drop-In Center provided 98 clients with emergency financial assistance and 108 clients with transportation assistance. Through use of our HIV and Hepatitis C testing, we tested 2,545 individuals while providing education and case management services to clients that helped them navigate and find needed supportive services. We provided strategic planning services to nonprofit organizations and coalitions such as the Blue Ridge Continuum of Care that resulted in stronger outcomes and increased funding for the clients they serve. We produced publications such as the Annual Point-in-Time report and infographic. As leaders we know that there has never been a time when pursuit of positive change has been more important. We recognize that the pace of change is rapidly increasing and the need to find common ground and solutions to pressing community problems is greater now than ever. As such, we remain committed to providing the leadership needed to bring our community together to seek solutions that result in an improved quality of life for all who live in our community.

Chris Chittum Chairman of the Board

Daniel W. Merenda President

Five-Year Financial Trend

$6.2M Annual Budget in 2019


Core Issue Areas that Drive the Work of the Council

18.4% Increase in Operating Revenue since 2015

Organizational Highlights 2017 - 2018




3 Conferences

Blue Ridge Continuum of Care Annual Conference (August 2017) Sex Trafficking Conference (December 2017) Transgender Conference (April 2018)


124,527 243,977 inquiries handled by 2-1-1 Virginia

Top Referrals: Utility Assistance, Housing, and Health Care

2-1-1 Virginia?

Homeless Service Providers Now Utilizing HMIS Platform

Everything Counts! 490


individuals in 215 households AVOIDED HOMELESSNESS

individuals in






Individuals tested for Hepatitis C

(18% positive rate - 112 new cases)


Individuals tested for HIV (8 new cases)


Individuals trained on opioid overdose reversal

Drop-In Center Danville Opened for Business April 2018


Senior volunteers serving through RSVP

for the Roanoke Valley Gives campaign

2017- 2018 Board of Directors

Wayne G Strickland 2017 - 2018Â Chair

Chris Chittum Vice Chair

Lee Clark Secretary

Christopher Thomas Treasurer

Dr. Diana Christopulos

Kit Hale

Nancy Hans

Dr. Lorraine Lange

Paul F. Phillips

Bruce Phipps

Karen Mason

Richard "Pete" Peters

Daniel C. Summerlin, III

2017- 2018 Staff Administration Daniel W. Merenda, President Carolee Sarver, Executive Vice President Leslie Leedy, Accounting Specialist Carolyn Williams, Financial Assistant

Community Engagement Alison Jorgensen, Director Amanda Holcomb, Community Engagement Manager Donna Ramsey, CACFP Operations Manager Kay Brady, Home Specialist Nena Buck, Home Specialist Wendy Harrup, Home Specialist

Information & Referral Services Robert Morrow, State Director Laura Prevatt, Director of Operations Jan Johnson, Data Analyst/Workforce Manager O.J. Newbill, Quality & Training Specialist Margaret Telsch-Williams, Quality & Training Specialist Mary Ellen Hutcherson, Outreach Specialist Carissa South, Outreach Specialist Harla Ange, Contact Specialist Tina Bessent-Estes, Contact Specialist Maya Bourgeois, Contact Specialist Amy Beth Carducci, Contact Specialist Deborah Cotton, Contact Specialist Donna Dehart, Contact Specialist Bianca Dickerson, Contact Specialist Rose Marie Dudley, Contact Specialist Melanie Farrelly, Contact Specialist Carla James, Contact Specialist Shawn Leslie, Contact Specialist Taumeka McCord-Mosley, Contact Specialist Diane McDaniel, Contact Specialist Debbie McPeak, Contact Specialist Angela Parker, Contact Specialist Cory Simmons, Contact Specialist Ann Stone, Contact Specialist Hope Sutton, Contact Specialist Sharron Terry, Contact Specialist Kimberly Thomas, Contact Specialist

HIV/HCV Prevention & Care Pam Meador, Director Ann Sprouse, Assistant Director Adam Cheslow, Medical Case Manager Sharon Clayborne, Data Entry Coordinator Jeff Crooke, Ryan White Services Coordinator Caitlin Draper, Administrative Project Specialist Colin Dwyer, HRS Coordinator Carl Jones, Project Specialist Andrea Lafferty, Hep C Linkage Coordinator Tekenya Mitchell, Testing Specialist Todd Rothrock, CHARLI Coordinator Tanya Segura, HRS Program Coordinator Ronnie St. Clair, Eligibility Specialist Emily Uribe, Project Specialist Josh Williamson, Non-Medical Case Manager Jessica Carrington, Registered Nurse Danielle Echols, Project Specialist Danielle Deshazor, Project Specialist Stephanie Miller, Medical Case Manager Samantha Reeves, Project Specialist

Housing Solutions Matt Crookshank, Director Ben Bristoll, Homeless Services Specialist Heather Brush, Housing Coordinator Taylor Bilbrey, Housing Coordinator Dere' Hicks, Housing Coordinator

MISSION: The Council of Community Services provides leadership for organizations and individuals in the areas of planning, information and referral services to improve the quality of life in our communities.

The Council of Community Services improves the quality of life in our communities by: · Identifying community needs and solutions · Connecting community to programs · Launching new programs

MAIN OFFICE 502 Campbell Avenue, SW Roanoke, VA 24016 PO Box 598 Roanoke, VA 24004 COMMUNITY HOUSING RESOURCE CENTER



339 Salem Avenue, SW Roanoke, VA 24016 540-266-7551

356 Campbell Avenue, SW Roanoke, VA 24016 540-982-2437

130 Enterprise Drive Danville, VA 24540

www.councilofcommunityservices.org | 540-985-0131

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