People Doing their Best Empowering our people to make a difference At the heart of our organisation are our people, and we have succeeded in developing a new recruitment and talent attraction strategy in November 2019, and an enhanced recruitment and onboarding procedure, so that it strengthens our values and supports our new and current colleagues to ‘do their best’ and meet their professional goals. Consequently, we have a low staff turnover rate.
Line managers are being supported more closely to address performance issues rapidly and positively, making expectations clear and enabling our colleagues to deliver against those expectations. They are also being supported in any cases where complex employee relations issues arise and where they need additional specialist input and counselling.
We continue to operate our Living the Values Award and encourage immediate positive feedback where individuals and teams have achieved outstanding performance or demonstrated excellence in delivering against our values.
We have increased our focus on diversity in hiring at every level and area from Board Members to Care Assistant level. Residents & C&C staff
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