Innovation and technology

We continue to invest in technology such as improving access to front door security systems, Wi-Fi and tablets, to increase resident satisfaction, safety and enhance the ability for residents to communicate with their loved ones and the wider community.

A new ‘Digital C&C Strategy’ providing online C&C services and communication for residents

was agreed and initiated.

We embedded the use of two new computer

systems to help us work more efficiently.

Computer tablets

New computer tablets were installed in all reception areas, including our Central Office and sheltered housing schemes. Residents can use

Philip House resident using free tablet

the tablets to contact us, provide instant feedback, report repairs and in the future access the resident portal.

Over 100 vulnerable tenants received a free tablet computer during the Covid-19 outbreak so that they could stay in contact with their loved ones and receive copies of the new resident online activities newsletter.

Resident portal

The resident portal is due to go live in November 2020.

Oldfield Estate Appello door entry system

Appello door entry system

New ‘Appello’ digital door entry and careline services were installed at Oldfield Estate. This

technology will eventually allow us to link residents with direct video access to Service

Hub operatives, who can access front door entry and security.