Service Hub A year since launching, our Service Hub has now become the main point of contact for a wide range of enquiries, with the team reporting a high level of satisfaction among our residents.
The Hub demonstrates our commitment to empowering our residents and giving them more control over their home and lives while being a focal point for support, whether enquiries come via telephone, email or in person. And increasingly, our residents are feeling more confident about contacting us via email and finding the information they need on our website.
The Service Hub and Central Office staff moved in March 2020 to remote working following the Covid-19 outbreak. The Service Hub continued to deliver services and
Residents reported
92.3% satisfaction with call handling (January 2020)
14,500 +
97%
of calls answered within 30 secs
calls were received into the Service Hub
3 c20,000
operatives have progressed into other posts across the organisation (including joining the housing team)
emails were handled by the Service Hub
Service Hub Contact Details Telephone 0207 922 5300 Email contact-us@ccht.co.uk
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