Annual Report 2016

2016 Annual Repor t

We Put Patients First

We Work as One Team

We Focus on Quality

We Act with Integrity

2016 ANNUAL REPORT Letter from President/CEO and Board Chair: As we look back upon our accomplishments in 2016, we think first and foremost about the countless supporters and partners who helped to advance our mission.

Through your support, Charles B. Wang Community Health Center has earned a reputation for providing high quality primary health care services and programs to help patients achieve their highest level of health. In 2016, we provided medical, dental, mental health, vision, social work assistance, health education, and care coordination services to more than 52,000 patients.

Jane T. Eng, Esq. President & CEO

Our care team strives to provide compassionate and effective care to all patients regardless of their ability to pay, the language they speak, or their country of origin.

We are very proud that in 2016, we were once again recognized by the Bureau of Primary Health Care as a National Quality Leader for exceeding national clinical benchmarks, including Healthy People 2020, for preventive care, chronic disease management, and prenatal and perinatal care. Less than 5% of nearly 1,400 community health centers in the United States received this award.

Victor Lee Board Chair

Thanks to you, our community is becoming healthier and our future is becoming stronger.

Sincerely yours,

Jane T. Eng, Esq.

Victor Lee

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Last year, more than

52,000 people

in our community turned to the Charles B. Wang Community Health Center.

Many are low-income Asian Americans with limited English proficiency.

Some are uninsured and have difficulties getting the care they need because of language or cultural barriers.

Your donations this past year helped transform people’s health by providing quality health care when they need it the most.

Consider donating again this year to support our programs and services by visiting our Online Donation page http://www.cbwchc.org/donation.asp or mail us a check. Checks should be made to Charles B. Wang Community Health Center, 268 Canal Street, 6th Floor, New York, NY.

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h

m o

W

W

e

e v r

Se

52,346 280,080 88% 88% 18%

patients

service visits

at or below 200% of poverty

best served in language other than English

of patients age 18 and older without health insurance

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Patient Satisfaction Surveys 92.5%

Courteous, respectful, listen and communicate with you

87.5%

Provide medication education

73.5%

Pay attention to your mental or emotional health

92.5%

Coordination of care

2016 Awards and Recognition

2016 National Quality Leader Bureau of Primary Health Care, U.S. Department of Health and Human Services

2016 Health Center Quality Leader Bureau of Primary Health Care, U.S. Department of Health and Human Services

Viral Hepatitis Testing Recognition Award U.S. Department of Health and Human Services

Quality Incentive Awards: ll EmblemHealth ll Fidelis ll Healthfirst ll United Healthcare Community Health Plan ll Wellcare

Internal Medicine 82,539 patient visits

“

I really appreciate my primary care doctor Dr. Douglas Chen. He always answers my questions carefully and helps me improve my health physically and mentally. I also appreciate the patience and sincerity of Irene Yuan so I was able to continue my medication.

- Mr. A, patient

�

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Obstetrics & Gynecology

38,447 patient visits

“

This is the only organization I know of willing to work with your current economic situation, what other place allows you to bring in your taxes and adjusts your payments and fees accordingly? My mom came in for a breast mammogram and physical, was only charged $20-$30 for the physical and was given the breast mammogram for FREE.

- Mrs. B, patient

10

�

“

Dr. Cheng Tou was so friendly and answered all of my questions clearly.

She didn’t run and took my questions seriously.

I never had this experience in my entire life.

Also the staff are fantastic. They are friendly and there’s a comfortable atmosphere here. I highly recommend her if you are looking for a good female GYN doctor.

- Mrs. W, patient

”

Pediatrics 86,635 patient visits

“

I have been going to pediatrics since the third grade and now I am 21 and I still come here. I choose to come here not only because the nurses and doctors tend to my patient needs, I appreciate the quality time spent on me.

Dr. Soohoo, you rock.

- Ms. K, patient

�

“

Dr. Loretta Au has been my daughter’s doctor for many years. She has great medical skills and cares for my daughter’s physical and social development. On top of that, Dr. Au referred my daughter to the social worker who helped me a lot. I would like to express my appreciation to Dr. Au.

- Mr. and Mrs. P, patients

I will make clear background if this image is good?

”

Dental

“

19,264 patient visits On behalf of my father this review is for the work of art that was delivered to him as a patient. Dr. Valerie Lo had granted him with a pair of dentures that had given him his second opportunity to bite and smile. It was a well-fitted pair of dentures for my father. He was indeed very happy to see teeth in his mouth. Words may not express how thrilled he was. Thank you Dr. Lo for the work of art that you had delivered.�

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- Mr. D, patient

�

Mental Health

“

14,001 patient visits I only have good things to say about the clinic. Drs. Jianping Chen and Teddy Chen are patient, understanding, and knowledgeable, and when I was in a poor state Teddy constantly called me to make sure I was okay, and he said I could call him any time if I need. They also reached out to a clinic in Boston, where I go to school, and tried to arrange care for me there. This type of care is rare in general, especially in Chinatown.

- Mr. M, patient

�

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2016 Population and

EVP & Chief Medical Officer, Dr. Perry Pong, at City Hall for National Hepatitis Awareness Press Conference, May 12, 2016

Family Day Fair

Breastfeeding Education

Breast Cancer Awareness

Research and Evaluation

Cancer Survivor Support Group

Community Health Projects

Teen Resource Center

Pediatric Obesity Prevention

Patient Navigation to Improve Colorectal Cancer Screening at Annual Good Health Day

1st North American Chinatown Smoke Free Day

Project AHEAD Internship Program

Annual Good Health Day

Nutrition Counseling

“

Thank you to Mrs. Yung Hua Ursula for teaching me how to eat right. I never met a nutritionist like her. She is the best. I am also happy with the receptionist at the 5th and 2nd floor. They are nice, polite and helpful, and especially my Doctor Wu. He is the best doctor.

�

- Mrs. H, patient

Social Work Assistance

“

I am writing to express my appreciation to social worker Josephine Tong for her assistance in communicating with the education department regarding special education services for my daughter.

Her polite attitude, compassion and diligence really touched me. Ms. Tong coordinated with schoolteachers, the principal, and pediatric specialists to learn about my daughter’s condition.

Ms. Tong’s assistance means a lot to me, especially since I have language barriers and a busy schedule at work.

- Mrs. H, patient

”

Health Insurance Enrollment

“

Many thanks to the Social Work Department for all the help. My social workers have devoted much time and energy to connecting me with financial assistance, insurance benefits and community resources. They helped me so much with money, medication, and nutrition so that I can live until today. I will remember this for the rest of my life.

- Mr. L, patient

�

Pharmacy Benefits

“

My doctor told me that I needed to start medication to treat hepatitis B. I did not have insurance and could not afford the medication due to its high price. My doctor referred me to Hep B Care Program, through which I was informed that I could apply for the Patient Assistance Program to get medication for free. The staff in your health center are really taking very good care of me, and my hepatitis B is getting better controlled now.

- Mrs. T, patient

�

“Always nice and clean offices.

Very warm service.

Five stars all the way.”

- Mr. and Mrs. H, patients

45th Ave Site, Flushing, NY

Zu Yu Chen, DO Family Medicine 45th Ave Site, Flushing, NY

Our Results

CLINICAL INDICATORS

CBWCHC

First trimester entry into

prenatal care

NYS Medicaid

Healthy People 2020 Targets

90.8%

74%

77.9%

Low birthweight

5.5%

6.3%

7.8%

Childhood immunization

75%

74%

80%

Cervical cancer screening

69.5%

73%

70%

Colorectal cancer screening

67.9%

61%

Depression screening

88.9%

Adolescent weight screening

and counseling

Adult weight screening and

counseling

N/A

70.5% N/A

90.5%

77%

N/A

81.4%

90%

N/A

Adults screened for tobacco

use and received cessation intervention

97.2%

80%

68.6%

Dental sealant

83.5%

N/A

Appropriate asthma treatment

96.5%

N/A

N/A

Coronary artery disease

lipid therapy

82.9%

N/A

N/A

94.5%

N/A

N/A

Blood pressure control (<140/90)

77%

64%

61.2%

Uncontrolled diabetes (HBA1c>9)

8.9%

32%

16.2%

Linkage to HIV care

100%

N/A

Heart attack/stroke treatment

(aspirin therapy for ischemic

vascular disease)

21.9%

N/A

Health Education

â&#x20AC;&#x153;

I live in Flushing. Years ago, I came here once and felt that the doctors and staff here treat their patients like family. Ever since, I have been traveling from Flushing to the clinic for my check-ups each year. Dr. Gong is very friendly, careful and caring. Last year, Dr. Gong invited another doctor and they both explained my special medical conditions in detail to me. The staff here also helps me make medical appointments, which removes the language barrier. I really appreciate all the help.

-Mr. P, patient

â&#x20AC;?

â&#x20AC;&#x153;Health care as it should be kind, courteous, understanding with a human touch.â&#x20AC;?

- Ms. W, patient

Financial Statement Revenue

Patient services

$43,471,500

Federal grants

4,352,970

Contract services

2,125,721

Foundation grants, pledges and contributions

Donated vaccines and services

Other

Total Revenue

701,160 2,057,565 5,126,759 $57,835,675

Expenses

Program services

General and administrative

$49,483,503 7,465,677

Total expenses

$56,949,180

Increase in unrestricted net assets

$886,495

Decrease in temporarily restricted net assets

(309,234)

Increase in net assets

$577,261

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Grants and Contracts Advocate Community Partners Asian American Accountable Care Organization, LLC Asian American Advancing Justice Association of Asian Pacific Community Health Organizations Avon Foundation CAMS-CAIPA Community Service Fund Charles B. Wang International Foundation Chinese American Medical Society/Coalition of Asian Independent Practice Association Chu and Chan Foundation Clinical Directors Network City University of New York Miranda Wong Tang Hepatitis B Challenge New York City Department for the Aging New York City Department of Health and Mental Hygiene New York State Department of Health New York State Health Foundation New York University Langone Medical Center Public Health Solutions RCHN Community Health Foundation Robin Hood Foundation Safe Space NYC, Inc. Saint Barnabas Medical Center Susan G. Komen for the Cure The Mayorâ&#x20AC;&#x2122;s Fund to Advance New York City Vicky Chang Medical Home for Children with Special Needs W.K. Kellogg Foundation

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Donors Platinum ($50,000 and above) Miranda Wong Tang Diamond ($25,000-$49,999) Charles B. Wang International Foundation Chu & Chan Foundation Jade ($10,000-$24,999) The Shau-wai & Marie Lam Family Foundation Ruby ($5,000-$9,999) Ken Chin, Esq. and Lisa Lim, Esq. Dorothy Chuang John Hung The Ernest & Joan Liu Foundation Sapphire ($2,500-$4,999) Sandra Leung Karen Li Merck Partnership for Giving Mary Agnes Pan David Pi Dr. Stephen Sam-Kong Wan Supporters ($500-$2,499) Affinity Health Plan Agewell New York Bristol-Myers Squibb Company Dr. Anthony Chan Dr. Sing Chan

Richard & Ginger S. Chin Chinese American Medical Society Chinatown Partnership Carolyn Chou Dr. Christopher Chow Frances L. Chu Dr. Jackie & Roberta Chuong Confucius Pharmacy CP Advanced Imaging Dr. James Chang Family Choice Pharmacy Corp.

Fidelis Care of New York Golden Manna Bakery Johanna H. Jin-Hartsel Healthfirst Pat Wang Heart to Heart Home Care Agency Hok San Society Carolyn Hsu-Balcer Integrated Oncology Network Thomas Jensen Johnson & Johnson Family of Companies Contribution Fund Gloria Kan Laboratory Corp. of America Jay Lau Irene Law Julia Lee Victor Lee Yui Shing Lee Jiming Liang Dr. Deborah Lin

Hedy Matteson Metropharm MetroPlus Health Plan Midwood Ambulance - Asian American Ambulance Mok Family Fund King & Helen Moy Ngan Shim Ng Andrew Peake Jim Poon Kathleen Sarabia Senior Whole Health Ka Luk Stanley Tai William Tam The Commonwealth Fund Alice Tom Fern H. Tse United Healthcare VillageCare Max Village Care of New York Village Senior Services Corps.

WellCare of New York Elaine Wong Helen Wansee Wong Dr. Chia-Der Wu Xincon Home-Healthcare Services Dr. Chuen Lau Yee In Kind David M. Peterson

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2016 Leadership Board of Directors

Robert Bell, CPA

Yvonne Ghaw

Mary Agnes Pan

Stephanie Cheng

Timothy Hsu

William Tam, CPA

Ken Chin, Esq.

Jeanne Lee Jackson

Pauline Tse

Philip Chong, Jr.

Marie Lam

James Wong

Leslie Chuang, MD

Owh Kian Ong

Emily Woo

Victor Lee Chairperson

Jiming Liang Vice Chairperson

Irene Chu Treasurer

Sophia Tsao Secretary 30

2016 Leadership Executive Staff Jane T. Eng, Esq. President & Chief Executive Officer

Senior Staff Loretta Au, MD, MPH Section Chief of Pediatrics Alison Chan, DDS, MPH Dental Director DeYoung Chan, CMA Chief Financial Officer

Perry Pong, MD Executive Vice President & Chief Medical Officer

Yuen Shan (Manna) Chan, LCSW Director of Social Work Teddy Chen, PhD, LCSW Director of Bridge Program Steven P. Ellis, MHA Director of Capital Projects

Betty K.Cheng, LCSW, ACSW Executive Vice President & Chief Operating Officer

Naumi Feldman, DrPH Director of Research and Evaluation Allan Ho, MD Chief of Obstetrics and Gynecology Hyoseong Nuna Kim, MD Medical Director

Regina F. Lee, Esq. Executive Vice President, Public Affairs

Catherine Lee, MD Chief of Internal Medicine, Manhattan Holly Mee Yee Lee, FNP Clinical Director

Lynn D. Sherman, MBA

Praveen Medabalmi, MPH Director of Clinical Informatics

Executive Vice President, Finance, IT and Capital Projects

Sumana Rao, RN, MBA Clinical Director Esther Han Silver, PHR Director of Human Resources

Kenneth Shieh, MBA, MPH

Chief Strategy Officer

Amy Shen Tang, MD Hepatitis B Program Director Maggie Wong, MPA Director of Marketing and Community Relations Kai Yeung Director of Information Technology Board and senior staff listing as of October 31, 2017 31

268 Canal Street New York, NY 10013 tel 212-379-6988 fax 212-379-6936 125 Walker Street New York, NY 10013 tel 212-226-8866 fax 212-226-2289 168 Centre Street New York, NY 10013 tel 212-226-6682 fax 212-226-6680 136-26 37th Avenue Flushing, NY 11354 tel 718-886-1212 fax 718-886-2568 137-43 45th Avenue Flushing, NY 11355 tel 929-362-3006 fax 929-362-3026 www.cbwchc.org

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