ASA University Catalog

UNIVERSITY

ASA University is the Industry Standard for Training Industry Professionals

EDUCATION THAT WORKS FOR YOU.

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NEW

2021 Catalog

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ASA University | asa.net/education

RESOURCE CATALOG

ASA University is Your Resource for Training & Retaining Your Top Talent

UNIVERSITY

5 COLLEGES

A well-prepared workforce is a critical component of long-term business success. Let ASA University show you how easy it is to improve your bottom line with our comprehensive, role-based training programs.

Built by the industry and for the industry, ASA-U offers relevant, meaningful training for our members in a digital setting, available 24/7. ASA-U advisors also stand ready to help customize, design, or recommend solutions for your specific education needs. Let us know how we can help you succeed today!

Sales/ Sales Management Warehouse Management Purchasing & Inventory Management Leadership & Executive Management Business Management

3 1 Unique Training Tracks 3 31 Online Courses

Taylor Kenney, VP of Education

2 9 Leading Manufacturers with 3 43 FREE Product Courses

EDUCATION THAT WORKS FOR YOU.

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EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

3

+ 29 Job Descriptions & Assessments

Counter Sales Job Description The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

Job Duties: Sales Ability/ Persuasiveness

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Customer Focus

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Advises and actively upsells customers on complimentary products beyond the original order.

Demonstrates ability to integrate industry partners (e.g. manufacturers, rep agency staff, etc.) into sales opportunities.

Sells & promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.

Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g. builder, plumber, contractor, consumer, etc.).

Understands and explains how the company differentiates from our direct and indirect competition.

Incorporates the selling process within proposal writing and pricing models to match company expectations.

Educates customers on how to differentiate from competitors, and assists customers in increasing their selling skills.

Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.

Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes.

Demonstrates adequate knowledge of product, COG, margins, competitor pricing etc. when negotiating customer pricing.

Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service / sales.

Builds and maintains customer relationships.

Meets and greets all customers at point of sale with service, respect, and knowledge.

Adds value to customer and internal interactions by understanding customer business models.

Uses company-provided systems for improved planning, history collection, and to adopt new behaviors.

DOWNLOAD AT ASA.NET/EDUCATION

FREE to ASA Members! Download & Customize with Your Company Brand.

What Members Say Using the ASA job-specific training tracks, we are able to onboard and train new employees relatively quickly. The combination of industry related and job-specific training has been a great resource to all of our employees across the organization.

Heather Trzaska Director of Administration, Deacon Industrial Supply Co.

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ASA University | asa.net/education

RESOURCE CATALOG

College of SALES / SALES MANAGEMENT Make the most out of your one-on-one interactions with customers by providing your sales team with bestin-class training. As one of the first employees in the company to interact with customers, your sales team needs to be equipped with knowledge and confidence on a range of products and customer situations.

SHOWROOM SALES:

INSIDE SALES:

1,478

Courses Taken in 2020

OUTSIDE SALES:

• Residential Plumbing & Piping

• Business Etiquette

• Business Etiquette

• Account Types - Characteristics of the Sale

• Creating a Respectful Workplace

• Creating a Respectful Workplace

• Business Etiquette

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Essentials of Profitable Inside Sales in Distribution

• Developing Positive Relationships at Work

• Developing Positive Relationships at Work

• Essentials of Profitable Wholesale Distribution

• Essentials of Profitable Outside Sales in Distribution©

• Essentials of How Wholesaler-Distributors Make Money©

• Essentials of Superb Service in Distribution©

• Essentials of Profitable Wholesale Distribution©

• Essentials of Profitable Inside Sales in Distribution

• Essentials of Superb Service in Distribution©

• Essentials of Profitable Showroom Sales©

• Introduction to Copper Tube, Plastic Pipe, and Fittings©

• Essentials of Superb Service in Distribution©

• Introduction to Pipe, Valves, and Fittings©

• Introduction to Pipe, Valves, and Fittings©

• Fixtures and Faucets©

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings©

• I ntroduction to Steel, Stainless Steel, Iron Pipe and Fittings©

• Introduction to Pipe, Valves, and Fittings©

• Introduction to the PHCP / Industrial PVF Industry©

• Microsoft Office 2010

• I ntroduction to Steel, Stainless Steel, Iron Pipe and Fittings©

• Microsoft Office 2010 • Effective Presentation Skills

• Introduction to the PHCP / Industrial PVF Industry©

• Selling Essentials: Developing Clients for Life

• Microsoft Office 2010

• Selling Essentials: Opening the Conversation

• Effective Presentation Skills

• Selling Essentials: Understanding the Sales Cycle

• Selling Essentials: Developing Clients for Life

• Taking Control of Conflict

• Selling Essentials: Opening the Conversation

• Team Excellence

• Selling Essentials: Understanding the Sales Cycle

• Time Management

• Taking Control of Conflict

• Sales Prospecting: The Sales Pipeline

• Team Excellence

• Account Types - Characteristics of the Sale

• Time Management

(Optional ProductPro & Systems Based Courses Included)

• Creative Problem Solving ©

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• I ntroduction to Copper Tube, Plastic Pipe, and Fittings©

• I ntroduction to Copper Tube, Plastic Pipe, and Fittings©

• Introduction to the PHCP / Industrial PVF Industry© • Effective Presentation Skills • Selling Essentials: Developing Clients for Life • Selling Essentials: Opening the Conversation • Selling Essentials: Prospecting and Managing Territory • Selling Essentials: Understanding the Sales Cycle • Taking Control of Conflict • Team Excellence • Time Management • Sales Prospecting: The Sales Pipeline • Account Types - Characteristics of the Sale (Optional ProductPro & Systems Based Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

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Tracks, Job Descriptions, Assessments

ASA University | asa.net/education

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51,028 Hours Trained

COUNTER SALES: • Business Etiquette • Creating a Respectful Workplace • Developing Positive Relationships at Work • Essentials of Profitable Counter Sales for Wholesaler-Distributors© • Essentials of Superb Service in Distribution© • I ntroduction to Copper Tube, Plastic Pipe, and Fittings© • Introduction to Pipe, Valves, and Fittings© • Introduction to Steel, Stainless Steel, Iron Pipe and Fittings© • Introduction to the PHCP / Industrial PVF Industry© • Microsoft Office 2010 • Overview of Wholesale Distribution

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• Selling Essentials: Understanding the Sales Cycle • Taking Control of Conflict • Team Excellence • Time Management • Creative Problem Solving • Negotiating Bundle (Optional ProductPro & Systems Based Courses Included)

What Members Say After participating in ASA ADVISE, I can tell you that this can apply to anyone. Between myself and the other participants, we were all in different stages of our training programs. We all grew from this experience and will be able to bring this back to our companies and implement programs for training that are going to make a big difference.

Audrey Loder President,Wilkinson Supply Company

Questions? Contact ASA-U Advisors today! Call 630-467-0000 or email education@asa.net

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ASA University | asa.net/education

RESOURCE CATALOG

College of WAREHOUSE MANAGEMENT Experienced warehouse staff can advance and grow new skills to push both their career and the company to the next level. Warehouse Management is the heartbeat of your company – your staff needs on-demand courses or a tailor-made curricula so operations never skips a beat.

WAREHOUSE STAFF:

SHIPPING & RECEIVING SUPERVISOR:

WAREHOUSE MANAGER:

• Business Etiquette

• Coaching Conversations

• Coaching Conversations

• Creating a Respectful Workplace

• Coaching for Development

• Coaching for Development

• Creating a Respectful Workplace

• Creating a Respectful Workplace

• Developing Positive Relationships at Work

570

Courses Taken in 2020

©

• Essentials of Profitable Warehouse Operations

• Developing Positive Relationships at Work

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• Developing Positive Relationships at Work

• Essentials of Profitable Wholesale Distribution

• Essentials of Profitable Warehouse Operations

• Effective Delegation

• Essentials of Superb Service in Distribution©

• Essentials of Profitable Wholesale Distribution©

• Essentials of Profitable Warehouse Operations©

• Ethics in the Workplace

• Essentials of Superb Service in Distribution

• Essentials of Superb Service in Distribution©

• I ntroduction to Copper Tube, Plastic Pipe, and Fittings©

• Ethics in the Workplace

• Ethics in the Workplace

• Introduction to Pipe, Valves, and Fittings

• Essentials of Leadership for Wholesaler-Distributors

• Essentials of Leadership for Wholesaler-Distributors

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings©

• Planning and Prioritization

• Planning and Prioritization

• Microsoft Office 2010

• Interviewing Basics

• Introduction to the PHCP / Industrial PVF Industry©

• Overview of Wholesale Distribution©

• Microsoft Office 2010

• Overview of Wholesale Distribution

• Performance Excellence

• Overview of Wholesale Distribution©

• Time Management

• Time Management

• Performance Excellence

• Taking Control of Conflict

• Taking Control of Conflict

• Time Management

• Team Excellence

• Team Excellence

• Taking Control of Conflict

(Optional ProductPro & Systems Based Courses Included)

(Optional ProductPro & Systems Based Courses Included)

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• Team Excellence • Communication: Giving and Receiving Feedback (Optional ProductPro & Systems Based Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

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Tracks, Job Descriptions, Assessments

ASA University | asa.net/education

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10,293 Hours Trained

DISPATCHER: • Creating a Respectful Workplace • Developing Positive Relationships at Work • Essentials of Profitable Warehouse Operations© • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Effective Listening Training • Microsoft Office 2010 • Overview of Wholesale Distribution© • Time Management • Taking Control of Conflict • Team Excellence • Creative Problem Solving • Effective Delegation (Optional ProductPro & Systems Based Courses Included)

What Members Say As we broadened our plumbing supply offering, we recognized a need for additional product knowledge training. Knowing that ASA-U is the industry standard for this type of content, we knew they’d be a great resource. Utilizing services such as ASA-U to strengthen our knowledge base has supported our commitment to building exceptional partnerships with our customers.

Greg Goode Director of Plumbing,Porter Pipe & Supply

Questions? Contact ASA-U Advisors today! Call 630-467-0000 or email education@asa.net

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ASA University | asa.net/education

RESOURCE CATALOG

College of PURCHASING & INVENTORY MANAGEMENT Efficient, online training courses provide a deeper understanding of best practices and techniques for purchasing and inventory management. Master what is expected from each role and enhance those skills. This is one of the best ways to increase inventory turn while decreasing expenses!

INVENTORY SPECIALIST: • Creating a Respectful Workplace • Creative Problem Solving • Developing Positive Relationships at Work • Essentials of Profitable Purchasing and Inventory Management© • Essentials of Profitable Warehouse Operations© • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • I ntroduction to Copper Tube, Plastic Pipe, and Fittings© • Introduction to Pipe, Valves, and Fittings© • Introduction to Steel, Stainless Steel, Iron Pipe and Fittings© • Managing Inventory • Microsoft Office 2010 • Overview of Wholesale Distribution© • Essentials of Leadership for Wholesaler-Distributors • Time Management • Gathering Data: SWOT Analysis • Taking Control of Conflict • Team Excellence • Understanding the Buyer (Optional ProductPro & Systems Based Courses Included)

PURCHASING AGENT: • Business Etiquette • Creating a Respectful Workplace • Creative Problem Solving • Developing Positive Relationships at Work • Essentials of Profitable Purchasing and Inventory Management© • Essentials of Profitable Warehouse Operations© • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • I ntroduction to Copper Tube, Plastic Pipe, and Fittings© • Introduction to Pipe, Valves, and Fittings© • Introduction to Steel, Stainless Steel, Iron Pipe and Fittings© • Microsoft Office 2010 • Negotiation Bundle • Overview of Wholesale Distribution© • Gathering Data: SWOT Analysis • Purchasing: Calculating Costs to Increase Your Negotiating Power • Taking Control of Conflict • Team Excellence • Understanding the Buyer • Emotional Quotient Strategies • Crisis Management (Optional ProductPro & Systems Based Courses Included)

PURCHASING MANAGER: • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Purchasing and Inventory Management© • Essentials of Profitable Warehouse Operations© • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Planning and Prioritization • Performance Excellence • Time Management • Gathering Data: SWOT Analysis • Effective Listening Training • Taking Control of Conflict • Team Excellence • Effective Presentation Skills • Becoming an Effective Manager: Building Emotional Intelligence • Emotional Quotient Strategies • Impact of Emotion in Purchasing (Optional ProductPro Included)

EDUCATION THAT WORKS FOR YOU.TM

150

Courses Taken in 2020

ASA University | asa.net/education

3

Tracks, Job Descriptions, Assessments

3,155 Hours Trained

What Members Say ASA University is able to offer our employees succinct and detailed training on various areas of our business – from warehouse to accounting to sales to purchasing.

The online training is very easy to use and very accessible to our whole workforce.

Jim Wakeham Director of Marketing, Industrial Valco

Questions? Contact ASA-U Advisors today!

Call 630-467-0000 or email education@asa.net

UNIVERSITY INDUSTRY STANDARD for Education & Training

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ASA University | asa.net/education

RESOURCE CATALOG

College of LEADERSHIP/ EXECUTIVE MANAGEMENT Current leaders, executives and managers can improve company performance on several levels with Leadership offerings: sales, purchasing, warehouse, branch management and more. Develop leadership, mentoring and coaching skills.

Enhance employees’ performance and ability. Improve the skills of current leaders and develop the skills for future leaders to reach your company’s full potential by all employees.

BRANCH MANAGER: • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace • Creative Problem Solving • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Developing Leadership Style • Teambuilidng/ Teamwork Fundamentals • Microsoft Office 2010 • Performance Excellence • Time Management • Interviewing Basics • Taking Control of Conflict • Team Excellence • Planning and Prioritization • Communication: Giving and Receiving Feedback • Effective Listening Training (Optional Essentials Courses Included)

SALES MANAGER:

PROJECT MANAGER:

• Coaching Conversations • Coaching for Development • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Introduction to the PHCP / Industrial PVF Industry© • Coaching Skills • Essentials of Leadership for Wholesaler-Distributors • Performance Excellence • Effective Presentation Skills • Selling Essentials: Understanding the Sales Cycle • Taking Control of Conflict • Team Excellence • Time Management • Microsoft Office 2010

• Business Etiquette • Creating a Respectful Workplace • Creative Problem Solving • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Conduct Effective Meetings • Planning and Prioritization • Performance Excellence • Time Management • Introduction to Project Management • Taking Control of Conflict • Team Excellence

(Optional Essentials Courses Included)

(Optional Essentials Courses Included)

EDUCATION THAT WORKS FOR YOU.TM

784

Courses Taken in 2020

ASA University | asa.net/education

5

Tracks, Job Descriptions, Assessments

PURCHASING MANAGER: • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Purchasing and Inventory Management© • Essentials of Profitable Warehouse Operations© • Essentials of Profitable Wholesale Distribution© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Planning and Prioritization • Performance Excellence • Time Management • Gathering Data: SWOT Analysis • Effective Listening Training • Taking Control of Conflict • Team Excellence • Effective Presentation Skills • Becoming an Effective Manager: Building Emotional Intelligence • Emotional Quotient Strategies • Impact of Emotion in Purchasing (Optional ProductPro Courses Included)

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10,643 Hours Trained

WAREHOUSE MANAGER: • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace • Developing Positive Relationships at Work • Effective Delegation • Essentials of Profitable Warehouse Operations© • Essentials of Superb Service in Distribution© • Ethics in the Workplace • Essentials of Leadership for Wholesaler-Distributors • Planning and Prioritization • Interviewing Basics • Microsoft Office 2010 • Overview of Wholesale Distribution© • Performance Excellence • Time Management • Taking Control of Conflict • Team Excellence • Communication: Giving and Receiving Feedback (Optional ProductPro, Safety, & Systems Based Courses Included)

What Members Say ASA-U is the perfect source that understands the needs of our business and the importance of keeping our employees engaged. With the help of their resources we are continuing to build better communication within our team, create more proactive selling and better follow-up on tasks and deadlines.

Dominick Summa Partner, Delta-Q Inc.

Questions? Contact ASA-U Advisors today!

Call 630-467-0000 or email education@asa.net

12

ASA University | asa.net/education

RESOURCE CATALOG

College of BUSINESS MANAGEMENT Business Management is at the hub of your company and your employees’ success. Advancing your ability in these areas allows the business to run more effectively with better operations. New employees as well as lateral moves within your company can benefit from Business Management’s integrated, role-based and customized training tracks approach to learning and improving skill sets.

HUMAN RESOURCES:

ADMINISTRATORS:

EXECUTIVE ASSISTANT:

• Creating a Respectful Workplace

• Basics: Hazard Awareness for Supervisors

• Business Etiquette

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Coping with Change: Change Model

• Developing Positive Relationships at Work

• Creating a Respectful Workplace

• Effective Delegation • Essentials of Profitable Wholesale Distribution

• Effective Delegation

• Essentials of Superb Service in Distribution

• Essentials of Profitable Warehouse Operations

• Developing Positive Relationships at Work

• Ethics in the Workplace

• Essentials of Profitable Wholesale Distribution©

• Essentials of Profitable Wholesale Distribution©

• HR Basics

• Essentials of Superb Service in Distribution

• Essentials of Superb Service in Distribution©

• Ethics in the Workplace

• Ethics in the Workplace

• Overview of Wholesale Distribution

• Coaching Skills

• Introduction to the PHCP / Industrial PVF Industry©

• Performance Excellence

• Essentials of Leadership for Wholesaler-Distributors

• Microsoft Office 2010

• Time Management

• Microsoft Office 2010

• Overview of Wholesale Distribution©

• Stress Management Bundle

• Overview of Wholesale Distribution©

• Time Management

• Taking Control of Conflict

• Time Management

• Taking Control of Conflict

• Team Excellence

• Team Excellence

• Team Excellence

• Essentials of Leadership for Wholesaler-Distributors

• Workplace Violence & Security Awareness

• Telephone Etiquette

©

©

©

• Microsoft Office 2010 ©

• Workplace Violence & Security Awareness • Interviewing Basics

• Creative Problem Solving ©

EDUCATION THAT WORKS FOR YOU.TM

3,555

Courses Taken in 2020

ASA University | asa.net/education

9

Tracks, Job Descriptions, Assessments

ACCOUNTING/ FINANCE STAFF:

56,848 Hours Trained

MARKETING:

• Gathering Data: Calculating ROI

• Creating a Respectful Workplace

• Computer Basics

• Creative Problem Solving

• Creating a Respectful Workplace

• Developing Positive Relationships at Work

• Developing Positive Relationships at Work

• Essentials of How Wholesaler-Distributors Make Money©

• Essentials of Profitable Wholesale Distribution©

• Essentials of Profitable Wholesale Distribution©

• Essentials of Superb Service in Distribution©

• Essentials of Superb Service in Distribution©

• Ethics in the Workplace

• Introduction to the PHCP / Industrial PVF Industry©

• Introduction to Copper Tube, Plastic Pipe, and Fittings©

• Marketing Overview

• Introduction to Pipe, Valves, and Fittings©

• Overview of Wholesale Distribution©

• Introduction to Steel, Stainless Steel, Iron Pipe and Fittings©

• Effective Presentation Skills

• Introduction to the PHCP / Industrial PVF Industry©

• Essentials of Leadership for Wholesaler-Distributors

• Microsoft Office 2010 • Time Management • Team Excellence

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• Microsoft Office 2010

• Social Media Marketing • Team Excellence • Marketing Essentials

• The Basics of Accounting • Introduction to Financial Statements

Questions? Contact ASA-U Advisors today!

Call 630-467-0000 or email education@asa.net

14

ASA University | asa.net/education

RESOURCE CATALOG

ASA-U PRODUCTPRO® COURSES The ProductPro® product knowledge courses will make your employees smarter about the products they sell. ProductPro® trained employees will make fewer errors, reducing your operating expenses and shrinkage, and increasing customer satisfaction. These highly effective courses will also help you get your new employees up to speed faster and build their confidence.

Introduction to Pipe, Valves, and Fittings© This course provides training for new employees about the characteristics and uses of pipe, valves, and fittings products. The course includes definitions of common industry terms, descriptions of basic types of plumbing systems, and explanations of specifications for pipe, valves, and fittings.

Introduction to Steel, Stainless Steel, Iron Pipe, and Fittings© This course provides new employees with training on steel, stainless steel, and iron products. The course includes definitions of common industry terms and descriptions of types of pipe by size, weight, and wall thickness. Explanations of different types of steel, stainless steel, and iron pipe ends and fittings and how they are joined are given, as well as explanations of the common uses of cast iron, malleable iron, and ductile iron.

Introduction to Copper Tube, Plastic Pipe, and Fittings© This course provides new employees with product knowledge on copper and plastic products. The course includes definitions of common industry terms, descriptions of basic types of and uses of copper tube, plastic pipe and fittings. The course details how to specify and order copper tube, plastic pipe and fittings, explanations of applications, general recommendations, and joining methods for different types of copper tube and plastic pipe.

Domestic Water Heaters© This course gives employees the basic knowledge needed to discuss the specifications for different types of water heaters and to understand which type of water heater is best for a given installation application. Definitions of common industry terms, descriptions of the major types of water heaters, and information about similarities and differences in water heaters are provided. This course has been updated to reflect the most up to date information in the

industry and now includes information regarding the 2015 DOE Standards for water heater efficiency.

Domestic Water Well Pumps© This course gives employees the basic knowledge needed to discuss the different types of water wells, principles of pump operation, and the major types of pumps. In order to help your employees serve your customers more effectively, the following are provided: definitions of common industry terms, descriptions of the major types of system components, and other relevant material.

Residential Hydronic Heating Systems© This course gives employees the basic knowledge needed to discuss the operation and components of these systems. In addition, the course provides employees with common industry term definitions, a description of the basic operations of small systems, and other relevant data that will help them to effectively serve customers.

EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

Residential Water Processing©

Introduction to HVACR©

This course introduces the subject to employees and provides basic information on residential water processing. The information provided to help employees in servicing customers includes: common industry term definitions, major types of system components descriptions, and more.

This course provides basic information about heating, ventilating, air conditioning, and refrigeration systems. This course includes definitions of common industry terms and descriptions of the major types of residential and light commercial HVACR systems.

Sump, Sewage, and Effluent Pumps© This course gives employees the basic knowledge needed to discuss the operation and components of these pumps. To help employees’ better serve customers, these subjects are examined closely: definitions of common industry terms, descriptions of the major types of pumps, and other applicable information.

This course provides the fundamentals of fire protection systems, including a brief history of fire protection systems, building safety, detection and suppression systems and agents, as well as fire pumps, standpipes, hose and sprinkler systems.

Fire protection codes and standards, as well as pipe requirements and classes in relation to fire prevention mechanisms are also covered.

Fixtures and Faucets©

Introduction to Valve Actuation©

This course is an interactive, online program. The course includes definitions of common industry terms, descriptions of the major types of fixtures, and information on the supply and DWV fittings most commonly specified for the installation of these fixtures.

This introductory course on valve actuation will provide a solid foundation for understanding the complexities and considerations when planning for valve actuation solutions. A brief review and introduction to various automated valve types is presented, exploring both linear and quarter-turn valves and their actuation capabilities and uses. After this review, a detailed explanation of actuator types are presented, along with their common application scenarios. The final two sections of this course are devoted to discussion of control accessories for valve actuation assemblies, including on/off control accessories, as well as modulating pneumatic control accessories.

Industrial Valves© This course takes employees to the next level with their knowledge and ability to work with a wide range of industrial valves. Employees learn the types, designs, and functions of values, how to identify and solve common valve problems, how to interpret manufacturers’ literature, and how to speak confidently with customers. This is an in-depth program requiring a basic knowledge of pipe, valves, and fittings. This course has been newly revised and updated to reflect the most up to date information in the industry.

Fire Protection Systems©

Industrial PVF Product Training ASA University has tailored its product knowledge offerings to meet the needs of our Industrial Piping Division membership.

Employees can now learn about the types, uses, and descriptions about the products PVF distributors and manufacturers sell and the systems in which they are utilized to improve profitability, reduce expenses, elevate customer service, and shorten time to competence.

• I ntroduction to Industrial Pipe, Valves, and Fittings© • I ntroduction to Industrial Steel, Stainless Steel Pipe, and Fittings© • I ntroduction to Industrial Copper Tube, Plastic Pipe, and Fittings© DISCOVER MORE Industrial Courses at asa.net/industrialcourses

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ASA University | asa.net/education

RESOURCE CATALOG

ASA-U ESSENTIALS COURSES Essentials, ASA University’s flagship brand, is comprised of separate and distinct courses, each targeting specific areas of a typical wholesale distribution business. By focusing on the ultimate goal of improving profitability, these courses provide a critical message on the value of each member of the wholesaler distributor’s team.

Essentials of Profitable Warehouse Distribution©

Essentials of Profitable Counter Sales for Wholesaler-Distribution©

This course helps all employees learn about warehouse functions, safety, and issues that impact profitability in a modern wholesale distribution warehouse. The course provides in-depth treatment of orderly and safe flow of materials from receiving through stocking, picking, packaging, and delivery.

The course wraps up with examples of how the warehouse employee can grow as a professional.

This course provides an overview of the role people behind the counter play in a profitable wholesale distribution operation. It includes an in-depth look at key distribution concerns such as gross and net sales, margin, and mark-up; as well as critical concerns like pricing, addressing customer needs, accurate documentation, and delivering exceptional customer service.

Essentials of Profitable Outside Sales in Distribution©

Essentials of Profitable Showroom Sales©

This course explains the role of outside sales in wholesale distribution. For many companies, outside salespeople often serve as the company’s face to the customer, and generating income and revenue is their primary role. Today, outside sales professionals are taking on greater responsibility for their company’s profitability. This course provides an in-depth understanding of the requirements for and the role of the modern outside sales professional.

This course covers the critical concepts of consultative selling, showroom marketing, and customer service. Designed to help new employees sharpen their selling skills and seasoned salespeople refresh theirs. The course describes the important role showrooms play in the overall operation of the wholesale distribution business.

Essentials of Profitable Wholesale Distribution© This course provides a clear, straightforward understanding of how wholesaler-distributors make and spend money, the importance of margin and mark-up, how pricing decisions impact the bottom line, and the value of understanding your customers’ needs. The course provides the basics of distribution economics, customer service, sales, and marketing.

Essentials of Profitable Inside Sales in Distribution©: This course provides knowledge and skills training for inside sales professionals who want to improve their performance and profitability; as well as a real world, comprehensive explanation of the role of inside sales. The course provides the basics of profitable sales, exceptional customer service, effective communication, and key business values and skills.

EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

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UNIVERSITY Call Us Today 630.467.0000

Essentials of Profitable Purchasing and Inventory Management©

Essentials of How Wholesaler-Distributors Make Money©

This course explains the role of purchasing and inventory management in wholesale distribution.

The course covers why some companies blend purchasing and inventory management under the umbrella known as supply chain management.

Topics include strategic supply chain management, purchasing techniques, effective purchasing, contract negotiation strategies, and advanced forecasting for inventory management.

This course explains how a wholesaler-distributor makes money, how that money is spent, and what it takes to stay in business, while examining some of the basic components of distribution economics.

Overview of Wholesale Distribution© This course provides distribution team members with an overview of how the industry provides value, makes its money, serves its customers, and improves its operations.

Introduction to the PHCP / Industrial PVF Industry© This course provides an overview of the PHCP/HVAC and Industrial PVF Industries and their contributions to the health and economic well-being of the U.S.

Essentials of Leadership for Wholesaler-Distributors© This course covers the areas of team alignment, continuous coaching, localized strategic planning, manpower planning, and performance reviews. Each section tackles a specific skillset that will ultimately ensure the success of the functional manager in evolving their team to the next level of profitability and

performance. The course provides a comprehensive toolkit for success in leading a high-performing team.

Essentials of Superb Service in Distribution© This course provides team members with a concise explanation of the most important keys to providing superb service, while addressing critical operational, economic, and interpersonal concerns.

Essentials of Leadership for WholesalerDistributors: Scenario Pack© This companion course expands on the knowledge presented in ASA-U's "Essentials of Leadership for Wholesaler-Distributors". In this course, the student is asked to evaluate a series of scenarios and choose the best path forward based on what they have learned about best practice leadership skills.

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ASA University | asa.net/education

RESOURCE CATALOG

ASA-U SYSTEMS-BASED LEARNING Systems-Based Learning courses are only available online. These interactive programs illustrate pipe, valves and fittings in real-life application within various systems. The lessons provide an overview to help learners visualize and understand what tasks these systems perform, as well as provide a basic knowledge about how each system works.

Systems-Based Learning is offered in Residential, Commercial and Industrial versions.

Residential Plumbing & Piping© This course provides a basic overview of the plumbing and piping systems that comprise a typical residential structure. Water supply, the drainage, waste, and vent system (DWV), and the gas supply systems within a home are covered. The role of each system, as well as the integration between systems to support a fully-functional residential infrastructure are covered.

Commercial Schematic© Powerhouse Training Package This course focuses on a typical hospital boiler, an enclosed vessel in which water is heated and circulated, either as hot water or as steam, for heating or power.

Water movement and other important features are animated to help learners visualize how a burner ignites some type of fuel and sends the hot gases into a long tube that snakes back and forth through the water.

Commercial Schematic© Central Chiller Plant Training Package This course focuses on a typical hospital central chiller plant. Water movement and other important features are animated in a typical commercial setting to help learners visualize how water flows through a central chiller plant.

Chillers, cooling towers, piping systems, circulating systems, make-up water, and materials are covered.

Commercial Schematic© Plumbing Systems Training Package This course focuses on the water supply, carriers and drainage, fixtures, faucets, and trim, appliances, and appurtenances in a plumbing system in a hospital. Water movement and other important features are animated in a typical commercial setting to help students visualize how water flows through a plumbing system.

Industrial Schematic© Steam System Training Package This course focuses on the steam system and how it is used to provide heat for drying products, sterilizing, and cooling in both power generation and manufacturing applications. The flow of water or steam is animated through the pipes of the steam system to help learners visualize the working system, and understand how the key system components fit together.

Need Help?

Contact your ASA-U Advisors today!

EMAIL: education@asa.net or CALL: 630-467-0000

Build Leaders Here.

ASA University | asa.net/education

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Master of Distribution Management Certification Program Find Your Path to Distribution Success!

ASA University offers the Masters of Distribution Management (MDM) program with comprehensive, multi-format training focused on developing the industry’s top talent and creating more ABILITY to move your company forward.

Become an MDM Graduate Call or Register TODAY! Call 630-467-0000 or Visit asa.net/MDM

UNIVERSITY

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ASA University | asa.net/education

RESOURCE CATALOG

Manufacturer Training FREE Benefit to ASA Members

ASA University provides the opportunity for learners to expand beyond general product knowledge to the features and benefits of the specific products being sold – all in one place. Simply login to your ASA-U account and enroll yourself in FREE manufacturer courses today.

Contact an ASA-U Advisor at education@asa.net for more information.

EDUCATION THAT WORKS FOR YOU.TM

ASA University | asa.net/education

ADDITIONAL COURSES ASA University is constantly developing and delivering necessary training for the industry. Here you will find training that targets a specific skill or knowledge gap.

• Business Etiquette • Coaching Conversations • Coaching for Development • Creating a Respectful Workplace

SAFETY TRAINING: Over 40 Safety courses are available on ASA-U Online, visit asa.net/Safety-Training

• Creative Problem Solving

• Basics: Forklift Safety

• Critical Thinking Skills

• Armed Intruder/ Active Shooter Training

• Developing Positive Relationships at Work

• Basics: Warehouse Safety

• Ethics in the Workplace

• CMV Driver Basics

• Selling Essentials: Developing Clients for Life

• Forklift/ Powered Industrial Truck Safety

• Selling Essentials: Opening the Conversation

• Safety: Defensive Driving Procedures

• Selling Essentials: Prospecting and Managing Territory

• The Drug Free Workplace

• Selling Essentials: Understanding the Sales Cycle • Skillful Collaboration • Taking Control of Conflict • Team Excellence • Time Management

• Workplace Violence and Security Awareness • OSHA – Employee Training • OSHA – Training for Supervisors

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ASA University | asa.net/education

RESOURCE CATALOG

ASA-U ADVISE

Stuck in a rut?

Make your own way out.

Implementing training can be overwhelming. ADVISE works WITH you to build a plan that’s effective, measurable and ready-to-use.

Need help creating your internal training program?

ASA ADVISE from ASA University can help.

Let’s get started!

Implementing training can be overwhelming. ADVISE works WITH you to build a plan that’s effective, measurable and ready-to-use.

Through a 3-phased approach, ASA ADVISE will help you to build and implement a training plan for your company.

At the completion of the ASA ADVISE engagement, you will have: C ustom competency-based job descriptions for every role within your company C ustom on-the-job assessment tools for every role C ustom role-based training tracks T ools for managers to use with existing, seasoned employees to identify their individual training needs C omprehensive rollout and implementation plan

full understanding of the stakeholders necessary A for success S upport from an ASA Advisor all along the way A new network of distributors to share best practices

Visit asa.net/advise

UNIVERSITY

ADVISE

© 2020 American Supply Association. All Rights Reserved.

EDUCATION THAT WORKS FOR YOU.TM

NOW IS THE TIME FOR LEARNING Waiting for the perfect opportunity to expand that training initiative you’ve been thinking about? Now is the time. As the industry standard for training and education, ASA University is here to help train your employees.

Whether it is our prepackaged role-based training tracks or tracks customized specifically for your company, let’s get talking!

Call 630-467-0000 or Email education@asa.net

ASA University | asa.net/education

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UNIVERSITY 1200 N. Arlington Heights Road #150, Itasca, IL 60143

EDUCATION THAT WORKS FOR YOU.

TM