CBDC Restigouche - 2025 Annual Report

Annual Report 2024-2025

Table of Contents President’s Report _________________________________________ 1 Executive Director’s Report ________________________________ 2 Loans and Services ________________________________________ 3 Board of Directors Organizational Chart___________________ 5 List of employees__________________________________________ 6 Self-Employment Benefit Program (SEB)___________________ 9 Commercial Portfolio_____________________________________ 10 Pre-Employability_________________________________________ 12 Hire for Talent_____________________________________________ 13 Banking On Inclusion _____________________________________ 14 Skills in Action_____________________________________________ 15 On the way to Success____________________________________ 16 Enhancing Economic Prosperity for Women and Gender Minorities in Restigouche NB _____________________________ 17 Addressing Barriers to Gender-Based Violence (GBV) Services for Mi’gmaq Women in Restigouche _____________ 18 Impact Aîné.e.s / Age Well at Home _______________________ 19 Job Coach _________________________________________________ 21 Restigouche Family Services _____________________________ 22 Our Services ______________________________________________23 Therapy Services ________________________________________ 24 Industrial and Organizational Psychology ________________ 26 Group Employee Assistance Program_____________________ 27 Sexual and Gender Diversity Services____________________ 28 Snoezelen® Multi-Sensory Environment (MSE) __________ 29 Play Therapy_____________________________________________ 30 Sacred Bundles___________________________________________ 31 Speech Therapy___________________________________________ 33 Reading Rehabilitation____________________________________ 33 Diagnostic Assessment ___________________________________34 Residential Services_______________________________________ 35 Youth Priority Centre (Group Home)______________________36 Stabilization Services______________________________________ 37 Parenting/Social Skills Program (PSSP)___________________ 38 Independent Living Program_____________________________ 39 Partners__________________________________________________ 40

CBDC Restigouche remains committed to providing exceptional services to its clients throughout the region. We strive to promote innovation in our community—whether through creating partnerships with local entrepreneurs and other CBDCs, exploring new growth opportunities, or implementing advantageous services and programs that benefit residents in our area.

President’s Report

2024–2025 has been marked by significant accomplishments and notable successes. We awarded over $7.2 million in loans across various sectors, thereby supporting the growth of near 70 local businesses and contributing to the creation of nearly 100 jobs in the Restigouche region.

Regarding the Self-Employment Benefit Program, administered on behalf of Working NB, over $385,000 in Employment Insurance benefits were distributed over 50 weeks, generating an additional 64 jobs in the region. Through the initiatives of CBDC Restigouche, we continue to drive job opportunities and promote local innovation, demonstrating our commitment to supporting the success and growth of businesses in our community.

Our community sector, Restigouche Family Services, plays a crucial role by offering a comprehensive range of support services, including various counselling and specialized therapies. It also provides employee assistance programs, industrial and organizational psychology services, and services related to sexual and gender diversity. Our community sector also includes the Youth Priority Centre, a group home that offers a safe and therapeutic environment

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for children aged 6 to 18. The Stabilization Centre provides intensive support for youth aged 12 to 18 through clinical interventions that address crises and plan for community-based treatment. Finally, our specialized homes provide residential services tailored to children and adults’ developmental, therapeutic, physical, or emotional needs, supporting their autonomy and full potential.

We wish to emphasize the importance of our employees—whether administrative staff, those involved in national and provincial projects, therapists, experts, or those working in our centres and homes. Their dedication enables both youth and adults to thrive. Supervisors and managers ensure everything runs smoothly, connecting the various services. All of this is orchestrated by our Executive Director, Michel Guitard, whose strategic and human-centered leadership inspires and guides our organization toward success.

We also warmly thank the members of our Board of Directors for their valuable support and collaboration.

Wesley Knight - President

ANNUAL RAPPORT 2024/2025

For 37 years now, CBDC Restigouche has continued to grow into a dynamic organization with over $45 million in assets and a team of more than 160 dedicated employees. This progress is the result of our commitment and hard work, and it drives us to pursue our mission with determination.

Executive Director’s Report

CBDC Restigouche plays a key role in the economic development of our region. Our initiatives have led to the creation of strong partnerships with regional, provincial, and national stakeholders, fostering innovation and competitiveness. Through our expertise and dedication, we have contributed to the success of numerous projects and to improving the quality of life in our communities.

This year, we experienced exceptional growth in the business sector. Our loan portfolio increased by over 2 million, reaching a total of $22,874,017.

Thanks to our support, local employers were able to expand their operations and enhance their competitiveness.

Our community sector (Restigouche Family Services) maintained its commitment to delivering exceptional services to individuals and families by offering a variety of therapy services. We also strengthened our support through various programs for First Nations individuals. Notably, we opened our new Stabilization Centre, which provides tailored support for youth aged 12 to 18. In addition, we launched new services focused on sexual and gender diversity. We continue to provide speech therapy and reading rehabilitation services. Our certified Snoezelen multisensory room also offers a calming and stimulating environment for our clients. The

ANNUAL REPORT 2024/2025

stability of our staff in our supervised residences and group home has been a key factor in our success.

We worked closely with our community partners to ensure our services are adapted to the unique needs of our clients.

We wish to express our gratitude to our key partners, including the Atlantic Canada Opportunities Agency (ACOA), various federal and provincial departments, the Atlantic and New Brunswick CBDC associations, the CBDC Network, SACD, CAE and CF Canada, Vitalité, the Addiction Treatment Centre, accounting firms EPR and Allen, Paquet & Arseneau, the InspireAction Centre, various banks, and our federal project partners. Their support and collaboration have been essential to our success.

Finally, I would like to thank my exceptional team.

Whether in the business or community sectors, every staff member plays a vital role in our organization.

I also thank the board members for their time and dedication over the past year. We are grateful for the progress we have made, and we remain committed to providing ongoing support to the entrepreneurs and residents of Restigouche. Together, we will continue to develop a dynamic and prosperous region where everyone can thrive.

Michel Guitard - Executive Director

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Loans and Services Loan – Commercial Designed to help entrepreneurs secure financing of up to $225,000 for their business. A loan designed for key steps of the business life cycle, like creating business opportunities, planning a purchase, or business succession.

Loan – First-Time Entrepreneur Targeted financing for first-time entrepreneurs.

Loan – Youth Customized business solutions for young entrepreneurs between the ages of 18 and 34 years old wanting to start, grow or modernize their business, and in need of startup funds to move their business forward.

Loan – Social Enterprise Targets social enterprises operating within rural communities, where people can live, work and take advantage of social activities in their area.

Loan – Innovation This loan helps economic development based on knowledge through the adoption of technology and marketing in a rural area.

Loan – Future Entrepreneurs of Restigouche ― For youth between the ages of 13 and 15 years old ― 0% interest loan ― Loans of up to $1,500 ― Potential to receive a grant of 20% of the loan

41 Water Street, Campbellton, NB, E3N 1A6

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ANNUAL RAPPORT 2024/2025

Loans and Services Self-Employment Benefit Program (SEB) The SEB program is a valuable catalyst in helping entrepreneurs achieve their goal of becoming an entrepreneur by providing financial support and coaching during the planning and start-up periods of their business. The SEB program offers various forms of support to unemployed Atlantic Canadians who are eligible for Employment Insurance and in the initial phase of starting up their business. These benefits can be offered in the form of financial assistance, mentoring or technical advice.

Cybersecure New Brunswick The “Cybersecure NB” program aims to enhance the understanding and importance of cybersecurity and artificial intelligence (AI) through dedicated training and informational sessions. This provisional initiative is designed to fully reimburse small and medium-sized businesses (SMEs) for their expenses, up to a limit of $3,000, to bolster their cybersecurity and AI capabilities within their business operations, utilizing local expertise and services.

Business Counselling Business counselling is provided to first time and already established entrepreneurs.

Skills Training Provides customized training in specific fields like market development, accounting, feasibility studies, funding sources, and business analysis.

Consultant Advisory Services for Entrepreneurs Provides help through an external consultant agent in diverse areas of expertise to increase business performance. A financial contribution is required from the client.

506 753-3344

ANNUAL REPORT 2024/2025

www.restigouchecbdc.ca

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Board of Directors’ Organizational Chart

Wesley Knight President

Business

Community

Sector

Sector

Linda Letarte

Nancy

Treasurer

Belliveau-Poirier Secretary

Sylvain Thériault

Jacques Caron

Vice-President

Vice-President Nancy BelliveauPoirier

Jean-Yves April

Linda Lavoie

Lorraine Chouinard

First Nations Ugpi’Ganjig Eel River Bar

Denis McIntyre

Mélanie Lanteigne

First Nation

Carla McNeish Maltais

Carl Valcourt Retiring Members

Diane Thompson 5

Gino Mallais ANNUAL RAPPORT 2024/2025

List of Employees Management Team Michel Guitard Executive Director

Vincent Lagacé

Véronique Arseneault

Jacques Duclos

Alex Jones

Supervisor Team Annick Robichaud Hachey

Viviane Levesque

Peggy Savoie-Leclair

Monica Savoie

Nanie Diotte

Administrative Support and Accounting Kathleen Campbell

Carole Savoie

Josée Doucet-Thériault

Monique Dion

Suzanne Cormier

April Belliveau Corriveau

Myriam Audet

Lise Savoie

Loans and SEB Program Richard Bourque

Linda Leblanc

Shared Services André Doiron

Emily Good

Mélanie Albert

Paul Cormier

Simon-Pierre Tremblay

Marilyn LeBlanc

Ismael Lavallée

Pierre-Luc Savoie

Mayme Lefurgey

ANNUAL REPORT 2024/2025

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Provincial, Atlantic & National Projects Karenne Levesque-Savoie

Kayla Parker

Lyssa Leclerc

Crystal Moran

Reno Michel Haché

Hilary Irving

Jolène Eddy

Nicole Soucy

Danyka LeClair

Tasia Caissy

Aysleigh Lefurgey

Jean-François Sonier

Frédérick Dufour

Myah Barristo

Dylan Renouf

Mylène Francoeur

Kaitlin Woods

Alexandre Leclair

Rachel Paradis

Patrice Valentin Cineus

Alexis Dumas- Doyon

Séléna Babin

Nicholas Routhier

Émilie Frenette

Vanessa Perron

Lyne Lagacé-Bouchard

Sara Mitchell

Kathy Lepage

Holly Miller

Valerie Geraghty

Guylaine Charest

Maude Levesque

Jessika Paulin

Counselling/Support Services

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ANNUAL RAPPORT 2024/2025

List of Employees Residential Services (Group Homes and Houses) Abigail Lissabou

Heidy Deschenes-Tremblay

Moustapha Sow

Abigail Matcha Fotsing

Hyacinthe Djoko

Mylaine Thériault

Alain Mallet

Ismael Toure

Nadine Laure Nono Kuiteing

Albert-Marie Monthe

Jean Dougbo

Nathan Dube

Amélie Bernard

Jennifer Leblanc

Nick Veinot

Amilicar Polk

Joel Michaud

Olivier Diangana

Amina Rami

Julbert Clerveau

Osee Boum

Andrew Parker

Justin Levesque

Pascal Amblasso

Annie Tounsi

Juvenal TreAligba

Pola Théodora

Ashley Blanche Sadden

Kayla Servant

Raissa Feuze

Barth Emou

Keagan Savoie Webb

Renée Levesque Bernard

Bianca Roy

Kelly Padonou

Richelle Marthe Ngninteden

Bouchra Harti

Kessa Bourque

Robenson Louis

Brenda Mahop Elang

Kiefer Savoie

Roxanne Durette

Brett Parker

Kurtis Narvie

Salif Sangare

Cathy Ebelle

Linda Fatou

Sefode Souare

Chantal Bernard

Luc Cormier

Shawna Maceachern

Cheikh Badji

Luc Leblanc

Shekinah Diza

Cynthia Arsneault

Magloire Binene

Solange Levesque

Daniel Cedrick Akono

Malise Zinzindohoue

Stephane Kouakou

Daniel Nganjip Mbiada

Marc Perron

Steve Ouellette

Daudet Ndopedro

Marc Roy

Terry Parker

Elizabeth Lemire

Marie Pier Arseneault Losier

Thamara Remilus

Elliot Parker

Marie-Noella Nyeheg

Tyler Sadden

Emma Stephanie Kengne

Marilie Bujold

Valérie Coulibaly

Emmanuelle Boudreau

Mathieu St-Jean

Vanessa Leclair

Eric Thibeault

Meghann Lagacé

Vanessa Williamson

Esther Adossi

Moise Nengue

Vardy Jeune

Freud Kamche

Mordhi Telmoudi

Wilfred Fozo

Gabrielle Fameni

Mouctar Balde

Child and Youth Services Michelle Dion

Marie-Claude Thériault

Rebecca McKinnon

Solange Lepage

Céline Savoie

Mélanie Essiembre

Carla di Bella

Isabelle Audet-Levesque

ANNUAL REPORT 2024/2025

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Self-Employment Benefit Program (SEB) $385,000 Approved amount:

Employment insurance benefits for a period of 50 weeks. Funds available for training.

Applications approved and disbursed Creation or maintenance of jobs Application submitted

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64

42

2024-2025

Entrepreneurial Training Fund:

$12,000 7

Training for businesses in the area.

SEB Training:

Training for

$12,000 for training

$28,575.50 13 SEB clients.

100% in the field of

in the field of accounting/ finance.

accounting/finance.

# of CAS

# employees

Total amount of ($) CAS

Amount covered ($) by CBDC

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27

$53,794

$41,795

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ANNUAL RAPPORT 2024/2025

Commercial Portfolio $7,244,521

Loans Disbursed total: 2024-2025 Loans Approved:

Job Creation:

9 Total: 66

Job Retention: 12

12 30

27

Loans Disbursed:

Total: 79

39

9

Total: 218

28

108

29

Total: 63 25

98

Loans Disbursed Centre: $3,396,674 East: $3,378,396 West: $469,451 Centre

East

Total amount of disbursed loans: $7,023,104 Commercial Loan:

West

Disbursed: $5,410,552

First-Time Entrepreneur Loan:

$693,539

Youth Loan:

$868,513

Innovation Loan: Social Enterprise Loan: Total:

ANNUAL REPORT 2024/2025

0$ $50,500 $7,023,104

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Total amount of disbursed loans per industry: Industry:

Disbursed:

Other services:

$1,268,793

Retail/Wholesale :

$1,266,909

Food and Accommodation:

$1,105,490

Fishing:

$944,350

Health Care:

$735,763

Logging:

$681,375

Tourism:

$520,487

Construction :

$249,100

Immobilie :

$232,575

Agriculture/Maple Syrup production:

$18,262

Total:

$7,023,104

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$ 13,907, 875

$ 14,841,992

$ 15,301,274

$ 16,007,099

$ 18,305,811

$ 16,007,099

$ 18,305,811

$ 35,643,400

$ 41,646,570

$ 44,036,995

$ 39,529,299

Evolution — Assets since 2015

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

ANNUAL RAPPORT 2024/2025

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Pre-Employability In Motion and Momentum are personal development and motivational programs from the Social Development Department delivered by the CBDC. This program is divided into three different modules: Module 1: IN MOTION Module 2: MOMENTUM Module 3: RECONNECT AND MAINTAIN THE MOMENTUM

“My most important learning in this program is that support is all around me and with it, I can overcome most obstacles. ” “This program allowed me to see who I was in the past, a strong woman who over come many challenges (bounce back) and allowed me to learn that women was still inside me!”

DREAM, BELIEVE AND ACHIEVE For the year 2024-2025, we delivered: — Six modules IN MOTION

“I learned that I’m not the only one that need help and that there are other people that are going through the same things as me. That it’s okay to ask for help. That not everyone is bad in this world. I’ve learned to not be so hard on myself and self love is important.”

“Le programme m’a fait réaliser que je ne suis pas un échec total, oui j’ai fait des mauvais choix mais ça s’arrange.”

“Ce que j’ai le plus aimé de ce programme : Le sentiment de faire partie de quelques choses « d’un tout ». D’avoir mis la gêne et mon incertitude de côté, d’être sorti de ma zone de confort, de m’être ouvert aux autres.”

— Three modules MOMENTUM — Twelve sessions RECONNECT AND MAINTAIN THE MOMENTUM

Since 2015, more than

246 clients

have participated in the modules.

RAPPORT ANNUEL 2024/2025

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Developed by CBDC Restigouche from 20152018, the Hire for Talent campaign aims to raise employer awareness about the valuable contributions individuals with disabilities bring to the workforce.

Expanding from 2019 to 2023, the campaign responded to the growing necessity for workforce diversity. Hiring individuals with disabilities not only enhances workplace culture, morale, and innovation but also strengthens staff retention.

In collaboration with strategic partners, Hire for Talent launched innovative tools, resources, and videos to further engage employers in hiring individuals with disabilities.

Additionally, Hire for Talent conducted a comprehensive national research study, gathering insights from over 800 small and medium-sized businesses and individuals with disabilities. This study aimed to address ongoing challenges, identify best practices, and highlight emerging trends in disability employment across Canada.

In 2023, CBDC Restigouche was awarded a new three-year project, to expand and enhance the Hire for Talent campaign. Through new online tools, videos, and workshops, the project is actively promoting inclusive, equitable, and accessible workplaces. As part of this initiative, we are partnering with the Social Research and Demonstration Corporation (SRDC) to conduct a national research study aimed at deepening our understanding of disability in the workplace.

To date, more than 1,800 employers have participated in the new project to date!

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ANNUAL RAPPORT 2024/2025

Banking on Inclusion is a national project that aims to increase employment opportunities for people with disabilities in Canada’s banking and financial sector.

A study conducted in 2021 revealed that only 9.6% of employees in the financial sector identify as having a disability, compared to a national average of 27%. This project aims to identify barriers to accessible employment in federally regulated banks and improve the representation of people with disabilities.

Banking on Inclusion provides online tools and resources to help professionals in the financial sector hire more inclusively and retain employees with disabilities. These resources support accessibility, equity, and inclusion in the workplace and help strengthen the industry’s commitment to the Canadian Employment Equity Act and to building barrier-free workplaces by 2040.

Delivered by CBDC Restigouche, this national project is funded in part by Employment and Social Development Canada under the Workplace Opportunities: Removing Barriers to Equity program. The project was awarded in 2023 and will run until December 2025.

ANNUAL REPORT 2024/2025

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Upskilling Canada’s Workforce The Skills in Action portal is an online training portal that offers SMEs (small and medium-size enterprises) and Training service providers an accessible solution for upskilling their labour force.

The Skills in Action portal is: ― A complete training solution for managing and delivering self-directed Skills for Success training programs. ― A timely and flexible solution available anytime, anywhere ― Quick start training programs as soon as the needs are identified ― Tailor training to each person’s needs ― Train one or a thousand people at the same time

Skills for Success The eight Skills for Success online training programs offered either in French, or in English by the portal are: ― Reading

― Adaptability

― Numeracy

― Communication, one of the Skills for Success

― Digital Skills in the Early Childhood Sector

― Occupational Health and Safety

― Digital Skills in the Workplace

― Innovation

― Problem-Solving

Accessible Training CBDC Restigouche is also proud to have made the majority of its portal training courses accessible to people with disabilities respecting the WCAG 2.1 AA Web Content Accessibility Standards.

Project Results

8,872

Number of training completed 15

3,138

Number of participants ANNUAL RAPPORT 2024/2025

En route vers le succès On the Way to Success

Since April 2020, we have been responsible for implementing this innovative program. In August 2024, we were awarded a new 36-month contract, ending in July 2027. This forward-thinking program is designed to help young people aged 15 to 30 overcome barriers, develop essential skills, gain meaningful experience and make a successful transition to the job market.

As part of the project, our team will work one-on-one with young people to help them develop skills, a strong work ethic and build confidence, making them competitive in today’s job market. The program offers support, a flexible approach and tailored, personalized services.

Support measures include mentoring, counseling and paid work experience. We work with local businesses and organizations to provide 12-week paid work placements for 60 young people.

We also offer 4-week workshops where young people are paid for their participation. We focus on improving skills through specific training in workplace safety, personal development, mental health and work ethics.

― To ensure success, the participants have access to the following services: ― Individual intervention

― Continuous learning

― 4-week modules

― Ongoing support

― 12-week paid work placement

― Job retention with participant and employer

― Counselling

Since the beginning of the program in 2024: ― 22 participants were provided a service and we helped 14 participants enter the job market. ― A total of 5 participants completed the four-week session. ― 9 participants obtained a certification or training.

Since April 2020, we’ve had the opportunity to collaborate with over 65 Restigouche businesses and organizations, strengthening our network and impact in the region.

ANNUAL REPORT 2024/2025

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Enhancing Economic Prosperity for Women and Gender Minorities in Restigouche NB

Delivered by CBDC Restigouche through funding from Women and Gender Equality Canada under the Women’s Program (WP), this 33-month regional bilingual project will help advance the economic security and prosperity of women and gender-diverse people through meaningful systemic change, specifically within workplaces in the Restigouche region.

A group of employers will be established and provided with concrete interactive tools and resources to integrate tangible policies and practices that promote gender equity and inclusion in the workplace. The tools and resources will then be disseminated to other SMEs in the Restigouche region after the review and evaluation process. An external evaluator will assess and measure the impact of the project.

Project Objective To remove systemic barriers for women and gender diverse people in SME workplaces in Restigouche. This work towards the broader objective of achieving economic prosperity and inclusion of all genders in the Restigouche region.

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ANNUAL RAPPORT 2024/2025

Addressing Barriers to Gender-Based Violence (GBV) Services for Mi’gmaq Women in Restigouche

This research project aims to produce localized, context-specific knowledge on how to strengthen regional services offered to Mi’gmaq women, Two Spirit, non-binary, and gender-diverse people who are accessing services related to gender-based violence (GBV) in Mi’gma’gi (the Restigouche region).

This research project will work to better understand barriers and gaps in care in settler services and provide recommendations for future work, collaboration and research in the region.

The findings will be used to improve our work at RFS and impact other GBV service providers in the area.

This work will be directed by a diverse group of community representatives, who will form an Advisory Circle that includes local Indigenous communities, traditional Elders, and community partners. Our academic partnersare the Muriel McQueen Centre for Family Violence Research and the Department of Sociology at the University of New Brunswick.

We are committed to working in accordance with the OCAP® principles relating to the collection, protection, use and sharing of First Nations data and information. Our work is based on respect for Aboriginal culture and recognition of the systemic and multi-generational harms of colonization and white settler culture, including the harms caused by research. research@sfr-rfs.ca

ANNUAL REPORT 2024/2025

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La Grande mobilisation d’inclusion sociale des aîné.e.s des CLOSM rurales de l’Atlantique Since September 2019, CBDC Restigouche has implemented a collective impact initiative by bringing together several sectors to increase the social inclusion of francophone and Acadian seniors living in rural areas of Atlantic Canada. The initiative is funded by Employment and Social Development Canada by the New Horizons for Seniors Program. In February 2025, a new five-year agreement was signed.

The following 4 provincial seniors’ organizations are working directly on the ‘’Impact Aîné.s’’ project as Provincial Coordinators: ― Association francophone des aînés du NouveauBrunswick (AFANB) ― Association des Francophones de l’âge d’or de l’Île du Prince Édouard ― Regroupement des aînés de la Nouvelle-Écosse (RANÉ) ― Réseau Aîné francophone de Terre-Neuve-etLabrador (RAFTNL) The CBDC Restigouche funds 14 social inclusion initiatives that benefit francophone seniors across Atlantic Canada.

These 4 priorities are our key component for these initiatives: ― Increase the digital skills of seniors ― Increase social inclusion by improving the situation of the senior population ― Increase access to services in French ― Increase social inclusion of seniors by having a more positive image of aging

$1,460,000 has been given directly to organizations across the Atlanic to increase the social inclusion of francophone seniors living in rural areas.

This money has allowed u to offer services to more that 10,788 seniors. 721 volunteers with 3,127 volunteer hours . 218 employees contributed to increase the social inclusion of seniors.

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ANNUAL RAPPORT 2024/2025

Age Well at Home CBDC Restigouche, through the Government of Canada’s New Horizons for Seniors Program (NHSP), has launched the Age Well at Home Project, targeting French-speaking seniors across the four Atlantic provinces. This project started in June 2023 and will continue until December 2025.

Project Objectives ― Expand services to as many regions as possible across the four Atlantic provinces to help seniors age well at home. ― Strengthen partnerships and collaboration among community organizations, volunteers, and local services. ― Promote existing services to French-speaking seniors in Atlantic Canada, enabling them to remain safely and with dignity in their homes.

Results Since the launch of the project: ― Approximately 2,200 services have been provided to about 102 seniors (weekly visits, meal deliveries, personalized and social support services). ― 22 volunteers

ANNUAL REPORT 2024/2025

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Job Coach

Help and encourage people from Chaleur and Restigouche regions ready for employment to actively and efficiently conduct job searches.

Work with clients with needs and barriers to accessing the labour market.

Increase autonomy by emphasizing close monitoring to ensure job retention.

― One-on-one sessions on different job search techniques ― Information for clients on effective job search methods ― Job search tool preparation ― Promote knowledge and use of new technologies and social media available for job search ― Provide information on traditional job search techniques ― Interview preparation ― Importance of hidden job market and networking ― Approaching employers

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ANNUAL RAPPORT 2024/2025

Annual Report 2024-2025

ANNUAL REPORT 2024/2025

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<<<

Our Services

At Restigouche Family Services, one of our goals is to foster the personal growth, well-being and fulfilment of all members of our community.

Our services are wide-ranging and carefully designed to respond to various situations. Each service offers a safe environment, professional guidance and attentive listening.

Our approach aims to enhance your quality of life, both personally and professionally. We work closely with you to understand your specific needs and to help you move towards better mental health and overall well-being.

Classes and Workshops

Our Mission Provide community members with inclusive services that promote their health and well-being.

Our Vision Enhance resilience within the community.

Restigouche Family Services offers a series of specialized courses and workshops, both face-to-face and virtual, tailored to the needs of communities, businesses, schools and colleges. Facilitated by specialists, these workshops address current and essential themes related to inclusion, diversity and resilience.

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RAPPORT ANNUEL 2024/2025

Therapy Services Individual, Couples, Family and Group Therapy Our therapy services are designed to improve the psychological well-being of individuals and to strengthen the functioning of families within the community.

Our team is made up of psychologists, social workers and other specialized therapists. We are here to support and guide you by offering a full range of counselling and therapy services for individuals, couples and families. Our commitment is to provide the community members with comprehensive and dedicated support in all aspects of their lives.

Individual therapy Adults (ages 18 and up) If you have concerns that you would like to discuss in confidence, an individual therapy session with a counselor provides a safe and secure space to do so.

Whether you are dealing with anxiety, depression, family or relationship issues, these sessions are tailored to your specific needs.

Adolescents (ages 13-17) Our goal is to help adolescents navigate the challenges of life. Through compassionate and professional support, we help them to achieve their goals and to build a promising and fulfilling future.

Our team of experienced professionals is mindful of the unique challenges facing teenagers in our fastchanging world. We offer a safe and caring environment in which young people can freely explore their thoughts and emotions without fear of being judged.

ANNUAL REPORT 2024/2025

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Therapy Services Children (ages 12 or younger) We are convinced that each and every child deserves the opportunity to lead a happy and fulfilling life. Our team of professionals is trained in a variety of therapy techniques and is determined to help children overcome obstacles getting in their way so they can realize their full potential. Whether your child is experiencing anxiety, depression, trauma or any other issues, we are here to offer the support and guidance they need to achieve personal fulfillment.

Couples therapy Couples therapy is a therapy approach designed to improve loving relationships between partners and to resolve interpersonal conflicts. This process is undertaken by partners wishing to overcome life’s shared difficulties in an impartial environment. During the session, your therapist will listen to your respective points of view and help you to identify and clarify your issues. He or she will help you to understand each other better and to communicate more effectively.

Family therapy We all need someone to count on. Our family therapy services offer a safe and caring environment for individuals and families wishing to deal with challenges and to find concrete solutions.

Whether you are facing family conflicts, going through a difficult transition or simply need to talk, RFS is here to help. Since everyone deserves to have a healthy and happy family life, we undertake to help families achieve this goal.

Group therapy Group therapy is a valuable option that brings together individuals who share similar concerns in a confidential and safe setting. Overseen by qualified professionals, this approach offers a space that is well-suited to discussion, mutual understanding and collective guidance towards well-being. Participants have an opportunity to explore and share their experiences and viewpoints within a community of caring peers. Group members stand to benefit from a broad array of perspectives, strategies and solutions while strengthening their social and emotional skills. These interactions favour the development of relationship and emotional skills. They also encourage the sharing of similar stories and the creation of meaningful links while contributing to participants’ overall well-being.

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ANNUAL RAPPORT 2024/2025

Industrial and Organizational Psychology The science of psychology applied to the workplace The workplace greatly influences employees’ mental health and well-being, hence the importance of good management.

With expertise in applied workplace psychology, the industrial and organizational psychology (I&O) consultant offers support to companies and other organizations. This support is specifically focused on developing leadership and talent and on the strategic management of individuals and groups so their goals are aligned with the expected results.

What is industrial and organizational psychology (I/O)?

I/O psychology applies the science of psychology to the workplace.

What is an I/O psychology consultant’s job?

An I&O psychology consultant uses psychological fundamentals to improve the well-being and performance of individuals, teams and organizations. Using different information gathering methodologies such as psychometric assessments, interviews, surveys, discussion groups and field observations, the consultant may make an organizational diagnosis and propose appropriate solutions aligned with the client’s needs.

What are the benefits of an I&O psychology consultant for your organization? ― Gain insight into your workforce and the impact on your organizational performance ― Offer an objective external viewpoint ― Provide expertise and resources not always available within your organization ― Consulting service based on the science of psychology ― Evidence-based solutions

What types of organizations rely on these services?

In general, governments, businesses, entrepreneurs, non-profit organizations and organizations dealing with unions rely on these services.

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Group Employee Assistance Program Restigouche Family Services is aware that employees must sometimes overcome personal or family difficulties that can impact their productivity and well-being in the workplace.

Restigouche Family Services often works with employers and union representatives to help them conduct assessments, interventions and develop resources on effective treatments.

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Sexual and Gender Diversity Services At Restigouche Family Services, we provide a safe and inclusive space to support individuals from diverse backgrounds in matters of sexual and gender diversity. Our service are available to individuals, groups, and organizations looking to better understand and support LGBTQIA2S+ identities.

Our Services: — Individual Therapy: Personalized support for individuals questioning their identity, transitioning, or facing challenges related to gender identity, sexual orientation, or supporting a loved one through these experiences.

— Group Therapy: Safe spaces for support and sharing for LGBTQIA2S+ individuals and their loved ones.

— Education and Training: Awareness and workshops tailored for businesses, organizations, schools, and community institutions to promote inclusion, destigmatization, and a better understanding of sexual and gender diversity issues.

— Development of New Services: We are actively working to expand our offerings to better meet the specific needs of the communities we serve.

Our specialized therapist holds a postgraduate degree in counselling and a major in gender studies at the postsecondary level, ensuring an approach based on best practices and a deep understanding of current issues. Please note that our therapy services are covered by most insurance plans.

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Snoezelen® Multi-Sensory Environment (MSE) A Snoezelen® multi-sensory environment (MSE) includes a specialized selection of sensory equipment and materials that can help clients to adapt their responses to sensory stimuli and to achieve their educational and therapy goals.

Each Snoezelen MSE is designed to meet the needs of specific populations based on age and various capacities. The use of visual elements, sounds, textures, smells and movements provides a sensory input that can be modified to meet individual needs.

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Play Therapy Child Centered Play Therapy (CCPT) is a humanistic form of counselling for children ranging from age 2-10.

— CCPT is an Early Intervention Therapy.

— Emotions are an abstract concept. Adults can make sense of these emotions and navigate through therapy using words and emotional intelligence. Children’s development shows that children develop the abstract process around the age of 12. With that in mind, CCPT uses a playroom and many toys to process emotions.

— In the playroom, we follow the child’s lead, and the therapist reflects and narrates the emotions presented by the child.

— The therapy aims at the child’s inner growth and development.

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Sacred Bundles Healing and Counselling Inc. offers a sanctuary for healing, growth, and cultural connection. Our services are designed to meet the unique needs of First Nations individuals, integrating traditional knowledge and modern therapeutic practices.

Our offerings include: ― One-on-One Culturally Sensitive Counselling: Personalized counselling sessions that respect and honor your cultural heritage. ― Youth Programming: Engaging and supportive programs designed to empower and guide our youth. ― Land-Based Healing: Healing experiences that connect you with the land, fostering a deep sense of belonging and restoration. ― Healing Circles: Group sessions that create a safe and supportive community for shared healing journeys. ― Prevention Programming: Initiatives aimed at preventing issues before they arise, promoting overall well-being.

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Sacred Bundles counselling, believe in the strength and wisdom of our ancestors. Our approach is holistic, addressing the mind, body, and spirit. We are committed to helping you build and enrich the sacred bundles you carry within, empowering you to live a balanced and fulfilling life.

Discover a path to healing, empowerment, and connection with the tools and resources available to you. Together, we’ll help you add to the sacred bundles you carry within.

ANNUAL RAPPORT 2024/2025

Meet the Team Holly Miller - MACP / LCT-C A proud Mi’gmaq Licensed Counselling Therapist-Candidate from Ugpi’ganjig, she leads Sacred Bundles with vision, heart, and a deep connection to community healing.

Sara Mitchell - MSW, RSW A Clinical Social Worker from Listuguj who specializes in trauma-informed care for Indigenous youth and families. Her work creates safe spaces for stories to be heard and healing to unfold.

Michael Martin - Advisory Board Member A Knowledge Keeper and addictions counsellor. Through Mi’gmaw teachings, Michael offers mentorship that centers identity, culture, and community strength.

Paige Isaac - Advisory Board Member A Mi’gmaq Cultural Coordinator, specializing in language, land-based education, and traditional practices. With Paige, teachings come alive.

Patricia Miller - Advisory Board Member Bringing a powerful voice to education and cultural revitalization. She helps bridge the gap between academic systems and traditional knowledge.

Rosalie Labillois - Advisory Board Member A Mi’gmaw cultural advocate and community leader, co-chairs the Assembly of First Nations Youth Council, where she champions the rights and well-being of Indigenous youth, with a focus on mental health and child welfare.

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Speech Therapy Speech therapy services at Restigouche Family Services encompass a range of interventions aimed at improving communication and speech-related skills in school-age and preschool-age individuals.

These services are provided by speech-language pathologists, professionals trained and specialized in screening, assessment, and treatment.

Speech therapy can benefit individuals with various conditions such as developmental delays, speech and language disorders, cognitive-communication disorders, and challenges related to written language. Therapy sessions typically involve assessment, goal-setting, targeted interventions, and progress monitoring tailored to individual needs. Techniques may include exercises to improve articulation, language comprehension, and oral motor skills. Speech therapy plays a crucial role in helping individuals overcome communication barriers, enhance social interactions, and reach their full potential in their environment.

Reading Rehabilitation Reading rehabilitation helps children with severe difficulties, such as dyslexia. It is based on strategies that help the child to recognize and decode words.

After an assessment, the child follows a personalized program: 12 60-minute sessions over 6 weeks. The primary goal is to develop a high level of automaticity in written word recognition.

This approach gives the child concrete tools for reading and writing.

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Diagnostic Assessment A diagnostic assessment, carried out by a psychologist, is an in-depth process that seeks to understand and evaluate an individual’s psychological, emotional, cognitive and behavioural aspects.

During this process, the psychologist uses various tools and techniques to gather detailed information on how the individual functions, in addition to his or her personal and family background and life experiences. The goal is to provide an indepth understanding of the individual, taking into account their personal situation and unique circumstances.

These assessments include clinical interviews, standardized questionnaires, psychometric testing and direct observations. The main objective is to determine whether psychological, emotional or cognitive disorders are present prior to making an accurate diagnosis. These assessments also play a key role in the therapy planning process by providing appropriate recommendations and drawing up a personalized treatment plan.

Throughout the process, confidentiality and respect are essential as they ensure a safe environment in which the patient can share their lived experience with the psychologist in complete confidence.

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Residential Services Specialized residences for children and adults Our five specialized residences are designed to offer specialized services to children/adults with specific developmental, therapy, physical or emotional needs. Our goals are to help them to deal with day-to-day life situations, boost their autonomy and realize their full potential. These placements are arranged by the Department of Social Development.

We have two adult residences and three residences for children/teenagers.

Respite House Respite House is a service offered to families with special needs children, as well as host families. As the name suggests, the goal is to provide respite to families and to work closely with them for the children’s well-being. Family respite services are available; permanent placements are not provided.

In May 2020, we started offering respite house services seven days a week to provide a greater service to families in need. Since opening full-time, we have welcomed children every day.

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Youth Priority Centre (Group Home)

This group home offers services to children aged 6 to 18. The main goal is to provide a safe and protective therapy setting fostering their development and their individual identities while meeting their specific educational, social, behavioural, developmental, medical and emotional needs.

The Centre’s mission is to boost residents’ autonomy and to engage them in a life path in which they can foster their well-being and develop their full potential. We help children and their families to take responsibility and to join forces to accept, limit or eliminate certain conditions or behaviours that may have undermined an enjoyable family life.

The Centre also offers a transition and emergency bed service, as well as an external stakeholder services program focused on socialization and the development of parenting skills.

The Center is authorized by the New Brunswick Department of Social Development and its territory covers all of the Restigouche area, from Belledune to Saint-Quentin.

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Stabilization Services The Stabilization Centre is a four-bed open facility for the northern regions of New Brunswick, operating 24 hours a day. It is intended for children and youth aged 12 to 18. Youth are admitted for a maximum period of ten weeks, although extensions may be considered if clinically justified and in the best interest of the youth, particularly during transitional periods. In addition to the stabilization beds, the Centre also includes a secure, fully equipped two-bed safe and supportive care apartment on-site. This apartment supports youth transitioning toward greater independence in a supervised yet flexible environment.

Stabilization services aim to defuse crisis situations while helping families and caregivers better understand the underlying factors contributing to behaviours and to develop sustainable intervention strategies. Clinical interventions focus on conflict resolution, the management of complex trauma, and planning for a safe return to the community setting.

Stabilization services work in collaboration with regional clinical teams through an ISD lens, and focus on the following areas: ― Complex trauma response and intervention ― Mental Health Services ― Neurodevelopmental ― Conflict resolution ― Community treatment planning Accommodation capacity: 4 beds, with flexibility based on clinical needs, and a fully equipped secure 2-bed apartment (no age limit), for a total of 6 beds.

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Parenting/Social Skills Program (PSSP) The Parenting/Social Skills Program (PSSP) includes a variety of services designed to promote child development while strengthening family involvement and well-being.

The lead caseworker is responsible for helping to improve family functioning and for supporting the family while drawing up and implementing the childcare plan.

The team of experienced caseworkers oversees cases involving children in care, independent living, special needs children and child protection, referred by New Brunswick’s Department of Social Development.

The services offered are: —

The range of services includes:Supervised visits and spot checks (child protection)

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Program for adults

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Independent living program (guardianship)

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Social abilities/social activities program

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Parental abilities program

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Transportation

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Reports and in-court testimony

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Other

Note : The above provides a brief overview of the caseworkers’ multiple responsibilities and tasks.The program is offered throughout the Restigouche region, from Belledune to Saint-Quentin, not only for Department of Social Development clients, but also for all families seeking services.

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Independent Living Program This program involves the acquisition of skills enabling young participants to achieve a higher level of autonomy so they can play an active role in day-to-day life while maintaining positive relationships with those around them.The learning process is divided into 16 modules:

The learning process is divided into 16 modules: 1. Budgeting

9. Mental health

2. Diet and nutrition

10. Academic

3. Healthy lifestyle

11. Career exploration

4. Clothing

12. Activity

5. Housework

13. Dwelling

6. Interpersonal relationships

14. Safety measures

7. Sexuality

15. Prenatal care

8. Addiction (drugs/alcohol/gambling)

16. Child development

All of these components are adapted to the reality of each young participant. They are subject to constant assessment of needs and achievements so that the necessary interventions are directed and implemented effectively.

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Partners Financial Partners — ACOA

— WorkingNB

— Employment and Social Development Canada

— Women and Gender Equality Canada

— Social Development

— New Horizons for Seniors Program

— Atlantic Association of CBDC

Project Partners — New Brunswick Association of CBDC

— CBDC Annapolis Ventures Ltd

— CBDC Kent

— CBDC InRich

— Economic and Social Inclusion Corporation

— CBDC Madawaska

— CBDC Northside Victoria

— Opportunities NB

— CBDC Westmoreland Albert

— CBDC Hants-Kings (added at Conf.)

— Inspire Action Center

— CBDC Péninsule Acadienne

— CBDC Central (PEI)

— UNI

— CBDC Victoria MadawaskaSud

— CBDC Eastern PEI — CBDC Central Newfoundland

— CBDC Northumberland

— CBDC Trinity Conception

— CBDC Humber

— CBDC NOBL

— CBDC Central

— Restigouche Multicultural Association

— CBDC Chaleur

— CBDC Eastern — CBDC Cabot — CBDC Labrador — CBDC Burin Peninsula — CBDC Yarmouth — CBDC Digby-Clare — CBDC Guysborough County — CBDC Shelburne

— Restigouche Regional Service Commission — Listiguj Mi’gmaq Government — Ugpi’ganjig Eel River Bar First Nations — Ugpi’ganjig Child and Family Service

— Women in Business NB

— National Bank — Meridian Credit Union — Laurentian Bank — EQ Bank — Royal Bank of Canada (RBC) — TD Bank — Scotia Bank — Open Door Group — Gateway Association — Campbellton Regionald Chamber of Commerce — Restigouche Service Commission — Firme comptable Allen, Paquet & Arseneau

SADC and CAE Network — CAE Haute-Montérégie

— SADC Athabaska-Érable

— SADC des Sources

— CAE Drummond

— SADC Fjord

— SADC Lac-St-Jean Ouest

— SADC Rocher-Percé

— SADC Baie-de-Chaleur

— SADC Rouyn-Noranda

— SADC Gaspé

— SADC Lotbiniére

— SADC Charlevoix

— SADC Pontiac

— SADC Lac Mégantic

— SADC du Kamouraska

— SADC Abitibi-Ouest

— SADC Haute-Gaspésie

— SADC Lotbinière

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— SADC Papineau-Collines

— Surrey Board of Trade

— SADC Rivière-du-Loup

— Open Door Group

— SADC Témiscouata

— Fédération des francophones de TNL

— Le SAE Centre-du-Québec, QC — Chambre de commerce et d’industrie Baie-desChaleurs — CF Highwood — CF Boundary — Surrey Board of Trade BC — CF Westman — CF Parkland — CF Prince Albert & District — CF Sagehill — CF Newsask — CF Northwest

— Association francophone de l’âge d’or de l’IPE — Réseau de santé en français de l’IPE — Regroupement des aînés de la NÉ

— Regroupement des aînés de la Nouvelle- Écosse (RANÉ)

— Centre d’études du vieillissement de l’Université de Moncton

— Réseau Santé - NouvelleÉcosse (RSNÉ)

— Association francophone des aînés du NB

— LAMBAC

— RDÉE Î-P-É

— ACC Futures

— Canadian Mental Health Association of NB (CMHANB)

— Valley CFDC — Garderie Forêt des Découvertes — Canadian National Railway (CN) — Discover Ability Network/ Ontario Chamber of Commerce — CPHR Nova Scotia — Accessible Employers — Milk Jar Candle Co.

— Équipe d’alphabétisation – Nouvelle-Écosse

— Réseau de la santé de la NÉ

— Nottawasaga Futures

— Surrey Board of Trade BC

— Société Santé et Mieuxêtre en français du N.-B. (SSMEFNB)

— Fédération culturelle acadienne de la NouvelleÉcosse (FéCANE)

— Conseil scolairecommunautaire Évangéline (CSCÉ)

— CF Wild Rose

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— Réseau de santé en français TNL

— Mouvement Acadien des Communautés en Santé du Nouveau-Brunswick inc (MACS-NB)

— Association francophone des aînés du N.-B. (AFANB) — Municipalité amis des aînés MADA/ CADA — Communautés loisir Nouveau- Brunswick — Conseil pour le développement de l’alphabétisme et des compétences des adultes du Nouveau-Brunswick (CODAC)

— Réseau Aînés de TerreNeuve-et-Labrador (RAFTNL) — Association régionale de la côte Ouest et ses membres (ARCO) — Alter Acadie NB — Maison Notre Dame House Inc. — Listuguj Haven House — Muriel McQueen Centre for Family Violence Research and the Department of Sociology at the University of New Brunswick — WorkSafeNB — The Flying Canoe — Women’s’ Equality Branch — Native Para-Judicial Services of Quebec (NPJSQ)

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