Nur s i ngc aps t onepapers ampl e Saf et yandSat i s f ac t i onamongPat i ent sI nConnec t i onwi t hSt affing J amesMyer s ABCUni ver s i t y Abs t r ac t Bac kgr ound Rec ents ur v ey si ndi ffer enthos pi t al shav es hownt hatt hel ac kofnur s es t affr es ul t st oa dec r eas ei nt hes at i s f ac t i onands af et yamongpat i ent sdur i ngt hei rs t ayi nt hehos pi t al . I ti sal s of oundt of ur t heri nc r eas et her i s ksi nv ol v edi npat i enti nj ur i es .Thi sc aps t one paperdi s c us s est hes ev er alr eas onsf ort hi ss hor t agei nnur s i ngs t aff,aswel last he di ffer entway si nwhi c hpat i ents at i s f ac t i onands af et yc anbei mpr ov ed. Obj ec t i ve oac hi ev eabet t erunder s t andi ngof t henegat i v ei mpl i c at i onsof i nadequat es t affingor T nur s esi naf ac i l i t y ,t hedev el opmentofas uc c es s f ulpl anwhi c hpr omot ess at i s f ac t i on ands af et yamongpat i ent s ,andt hec r eat i onofas uc c es s f ulpl anwheni tc omest o i mpr ov i ngs t affingamonghos pi t al s . Met hodol ogy Met hodsus edi nt hi ss t udyi nc l udesev i denc ebas edpr ac t i c e, l i t er at ur er ev i ews , aswel l asc l i ni c al ex per i enc e.Thel at t eral s oi nc l udedi nt er v i ewswi t hpat i ent s , nur s es , aswel l asnur s emanager saboutt hei rv i ewsons at i s f ac t i onands af et yi nc onnec t i onwi t h s t affing. Conc l us i ons Mandat edr at i obet weennur s eandpat i entands t affingac c or di ngt opat i entac ui t y l ev el shav ebot henhanc edpat i entc ar e. Thei mpl ement at i onofas t affingpr ogr am t hat i sbas edont hel ev el sofpat i entac ui t ywoul ds er v easamor ev i abl es ol ut i onc ompar ed t omandat edr at i obet weennur s esandpat i ent s .Wi t ht hes hor t ageofnur s esent er i ng t hepi c t ur e,hos pi t al sneedt ofindawayt omai nt ai ns t affingi nor dert oi mpr ov ec ar e amongpat i ent s .