Industry Development & Capacity Building

Capricorn Enterprise is committed to providing a range of opportunities for local business to develop and grow their business. These opportunities are made available via a variety of practical workshops and networking.

QTIC TOURISM INDUSTRY CAPACITY BUILDING PROGRAM

> Tourism Trade Mentoring

Thanks to State government funding, administered by QTIC and delivered in partnership with the RTO Network, Success Matrix (Amanda Kruse) delivered fully subsidised one-on-one mentoring (beginner to advanced level training) to the following businesses: • Oshen Yeppoon • Keppel Explorer • Keppel Dive • Stay Yeppoon • Rosslyn Bay Resort • Kortes Resort • Capricorn Caves • Great Keppel Island Hideaway • Pumpkin Island

Capricorn Enterprise secured additional funding to deliver 2 workshops in June, delivered by Amanda Kruse from Success Matrix. [SEE IMAGE 2, 3 & 4]

(1) Trade and Distribution

A ‘Tourism 2021 and Beyond Business Planning Breakfast’ was held on Thursday 24th June followed by a ‘Trade and Distribution’ workshop including 5 one on one sessions with trade ready operators.

(2) Experience Development and Packaging

10 key tourism operators attended the ‘Experience Development and Packaging’ working lunch/workshop with guest speaker Rob Lennon, Epic Travel on Wed 2nd

June. [SEE IMAGE 5 & 6]

> COVID-19 Restarting, Transitioning and Resilience - Online Coaching

21 Capricorn businesses participated in this training. • Great Keppel Island Hideaway • Keppel Konnections • Myella Farm Stay • Stay Yeppoon • Keppel Explorer • Korte's Resort • Oshen Apartments Yeppoon • Keppel Dive • Henderson Park Farm Retreat • Pumpkin Island • Endeavour Inn Emu Park • Rosslyn Bay Resort • Rocky Resort Motor Inn • Gardens Tearooms • Bangalore luxury travel • Motel 98 • Australian Nature Guides • Capricorn Caves • Beaches on Lammermoor • Raintree Motel at Biloela • Helloworld Travel Biloela

TEQ EXPERIENCE DESIGN WORKSHOP

TEQ in partnership with Capricorn Enterprise and Success Matrix delivered the first pilot program for 8 Capricorn operators. [SEE IMAGE 7 & 8]

SGBR LEADERS DINNER & FAMIL

In November 2020 an industry led networking event was hosted by Capricorn Enterprise, Gladstone Area Promotion & Development, and Bundaberg Tourism in Agnes Water to continue to connect and build on the existing SGBR operator relationships. [SEE IMAGE 1]

BEST OF QUEENSLAND

In 2021, the Capricorn region received a total of 116 operators eligible for BOQ compared with 83 operators eligible in 2019/20 (28.5% increase) with 68 operators receiving BOQ status in 2021 compared with 52 operators in 2019/20 (23.6% increase). The Best of Queensland Experiences Program report is provided by Tourism and Events Queensland for free to all Queensland operators listed on the Australian Tourism Data Warehouse. The report provides valuable ReviewPro insights on consumer perceptions of Tourism operator experiences and is valued at over $1,000. It also allows operators to benchmark their performance relative to the destination and Queensland. Congratulations to the following BOQ qualifiers: Operators listed in bold recieved a top score of 100/100. • Archer Park Rail Museum • Beaches On Lammermoor Apartments

• Capricorn Caves

• Carnarvon Gorge Eco Tours (Australian Nature Guides) • Coffee House Apartment Motel • Cooberrie Park Wildlife Sanctuary • Coral Inn Boutique Hotel • Denison Boutique Hotel

• Discovery Parks - Coolwaters, Yeppoon • Discovery Parks - Rockhampton

• Echelon Apartments Yeppoon • Edge Apartment Hotel • Emerald Maraboon Motor Inn • Empire Apartment Hotel • Endeavour Inn Emu Park • Ferns Hideaway Resort

• Fisherman's Beach Holiday Park

• Footlights Theatre Restaurant • Freedom Fast Cats • Great Keppel Island Hideaway • Great Keppel Island Holiday Village • Henderson Park Farm Retreat • Island View Caravan Park ...list continues on p34

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