Job title:
Taurus Crafts Retail Assistant
Purpose: To assist in Severn Zero (Zero Waste shop) as requested so that the retail department is well stocked and well-presented and customers receive a high quality of service. Reporting to:
Retail Manager
We are looking for candidates who have an enthusiasm for high quality customer service in a mixed retail environment, but with particular interest and experience in plastic-free retailing We welcome visitors, local and holiday-makers alike. Our daily operation includes a mixed ability team providing work placements and supported employment opportunities. Main responsibilities: • • • • • • •
To be committed to customer service and the highest standards of service and presentation. Adhering to policies and procedures for the running of a profitable retail department. To assist with restocking, displaying of stock and with the standard of presentation of the premises and equipment. To ensure correct procedures are followed in the handling of cash, cheque and electronic payment transactions. To change displays frequently to maintain a fresh and attractive appearance of the retail area under the guidelines set by the Manager. To undertake any other duties that may be required for the effective operation of the retail department. With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus.
Person specification Experience • Previous experience of operating in a retail environment without close supervision (D) Qualifications • Food hygiene and/or food handling certificate Skills and knowledge • An ability to work with our mixed abilities team including people with learning disabilities, mental health problems and others facing barriers to participation in society and work 1