Social Essentials Social Behaviour Like any culture, the Dutch have their own form of social behaviour. What is the best way to behave in and out of work?
Working Life The Dutch business world is not a high power distance culture. Relations are often based on trust, and during a decision-making process everyone’s views are heard. Often a compromise is reached that is agreeable to all parties. In the Netherlands, many meetings take place during office hours. It is a much-used method for exchanging views in the run-up to a decision. This process can take a great deal of time before a decision is made. By contrast, in the Netherlands people like to come straight to the point during an appointment or meeting. In other cultures, it is often customary to get well-acquainted with new business partners, or to spend more time on ‘small talk’ before discussing business.
Practical Tips
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The Dutch do not use titles when they talk to people. In writing, you can state a title, but this is only done in official letters.
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In Dutch business it is important to know how to handle a phone call. The Dutch always state their name (and if necessary the company name) first.
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Typical working hours in the Netherlands are between 9 AM and 5 PM (office jobs). Most organizations cannot be contacted outside these working hours. Other working hours apply to industries such as hospitality and construction.
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There are major differences in how people dress in various business settings. The nature of an organization is a determining factor when it comes to a dress code. Banks are known for a ‘suit culture’ whereas casual clothing is usually the standard for organizations in the cultural sector.
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The Dutch speak directly and use ample eye contact.
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When the Dutch introduce you to someone it is common to shake hands and state your name. Upon leaving you shake hands again and thank the person for the visit/meeting.
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If it is your birthday your colleagues/class mates expect you to bring your own cake or other treats to share.
Social Essentials
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