The Community Associations Institute – Coachella Valley Chapter (CAICV), established in 1983, is a nonprofit organization dedicated to serving the educational, business, and networking needs of community association professionals and homeowner leaders throughout the Coachella Valley. As part of an international organization, CAI-CV provides vital resources, training, and legislative advocacy to help homeowners associations (HOAs) operate effectively and responsibly.
Our mission is to build better communities by equipping board members, community managers, and business partners with the knowledge and tools necessary to lead with confidence, make informed decisions, and foster thriving, well-managed neighborhoods.
Membership is open to all who serve HOAs. Board members can enroll up to 15 members of their community, including the Board of Directors, committee chairs, and committee members, with one low fee. This offer also extends to cities or other governing agencies that would like to connect with CAI.
If you are a manager or business partner, CAI offers many opportunities for education and credentialing, including the Educated Business Partner distinction, multiple designations, and specialty credentials for community managers. To inquire about membership, visit www.cai-cv.org/join, call (760) 341-0559, or email admin@cai-cv.org.
MEMBER RESOURCES
Members have access to our online directory, which contains contact information for all members within our chapter across all membership categories. Advertising opportunities are also available—please contact our office for details.
2025 COACHELLA VALLEY CHAPTER BOARD OF DIRECTORS
PRESIDENT
MARK DODGE, CMCA, AMS
Branch President & CEO
Associa – Desert Resort Management
PAST PRESIDENT
JULIE BALBINI, ESQ.
Managing Attorney, CV Office, Fiore Racobs & Powers, A PLC
PRESIDENT ELECT
BRUCE LATTA, CMCA
Manager, Indio Properties/President, Desert Cities HOA Council
SECRETARY
BG (RET) GUIDO PORTANTE
Director, Mira Vista at Mission Hills HOA
TREASURER
JOLEN ZEROSKI, CMCA VP, Regional Account Executive First Citizens Bank
CONTACT INFORMATION
GENERAL INQUIRIES
Email: admin@cai-cv.org
Phone: (760) 341-0559
CAI-CV, 49950 Jefferson, Suite 130-117 Indio, CA 92201
MEMBERSHIP INQUIRIES AND UPDATES
Membership status/renewals cai-info@caionline.org
Address or information changes addresschanges@caionline.org
DIRECTOR
CLINT ATHERTON, PCAM, LSM General Manager, Sun City Palm Desert
MICHELLE LOPEZ, CMCA, AMS Director of Community Management, Powerstone Property Mgmt.
DIRECTOR
LILY ORTEGA, CMCA Office Manager, Pro Landscape DIRECTOR
MIKE TRAIDMAN
Treasurer, Mira Vista at Mission Hills HOA Commissioner, CAMICB
Recruiter credit addresschanges@caionline.org
NATIONAL CONTACTS
National Corporate Member updates addresschanges@caionline.org
National Professional Directory
Laura Mason, lmason@caionline.org
Dues or multi-chapter additions cashprocessors@caionline.org
ABOUT HOA LIVING MAGAZINE
HOA Living is CAI-CV’s monthly magazine and the official publication of the chapter. Circulation is approximately 800 and growing. A digital copy is distributed free to all members, and a printed version is available with a paid subscription.
If you are interested in submitting an article or advertising, contact us at HOALiving@cai-cv.org.
2025 HOA LIVING MAGAZINE COMMITTEE MEMBERS
JENNIFER JAMES, ESQ. CHAIR
Partner & Managing Attorney of the Coachella Valley, Roseman Law, APC
CHRIS SIGLER, B.S.C.E, CDT C.L. Sigler & Associates, Inc.
HOLLY SMITH
CAI-CV Executive Director
CREATIVE
DIRECTOR & GRAPHIC DESIGNER
RODNEY BISSELL Bissell Design Studios, Inc. rodney@bisselldesign.com (714) 293-3749
PHOTOGRAPHY
MATTHEW LAWTON, CIC, CIRMS, EBP OCV Insurance Services matt@ocvinsurance.com 760-774-2099
JAY JARVIS jayj92260@gmail.com 571-235-5420
EDITORIAL DISCLAIMER
The opinions and views expressed in editorial material are those of the individual writer or interviewee and do not necessarily reflect those of CAI-CV, its Board of Directors, or its advertisers. Unless specifically stated, CAI-CV does not endorse any person, political candidate, or opinion.
The materials in this publication are intended to provide timely, authoritative information to our members. However, CAI-CV does not provide legal, accounting, or other professional services. Readers are encouraged to seek advice from qualified professionals before acting on information contained herein.
HOA Living reserves the right to reject advertising submissions that do not meet our standards. For advertising guidelines, please contact CAI-CV staff.
All submissions are subject to editing for grammar, length, and appropriateness.
Advertisers, please note that print colors may vary slightly due to differences in the printing process.
NEW AND RENEWING MEMBERS
NEW BUSINESS PARTNERS
POOL SERVICES DIRECT
Mr. Jesse Vasquez (760) 636-2086 info@poolservicesdirect.com
SMARTWEBS
Mr. Robert Holte (512) 218-9996 robert@smartwebs.net
RENEWING BUSINESS PARTNERS
EAGLE ROOFING PRODUCTS
Mr. Lane Carrol (949) 553-8333 lanec@eagleroofing.com
Mr. Erik Stacklie (760) 200-2251 erik.stacklie@scpdca.com
NEW HOMEOWNER LEADERS
MESQUITE CANYON ESTATES
Ms. Leah Camhi
PGA WEST II RESIDENTIAL ASSOCIATION
Mr. Michael Feeney
Ms. Renee McCallion
Mr. Kevin Moug
VILLA ALEJO COMMUNITY
Ms. Juliane Douglas
RENEWING HOMEOWNER LEADERS
OAK HILLS ESTATES OWNERS ASSOCIATION
Ms. Deborah Davidson
Ms. Diane Stuart
PGA WEST II RESIDENTIAL ASSOCIATION
Mr. Dave hurt
Ms. Sherri Lusk
Mr. Alex Martinez
Mr. Stan Neves
Ms. Marcie Maxwell
WE WANT YOU TO PARTICIPATE IN THE INSURANCE TRENDS IMPACT SURVEY
Community associations are experiencing rising premiums, cancellations, and other coverage related issues with their community’s property and casualty policies. These trends are impacting homeowners’ ability to sell their homes/condominiums due to mortgage underwriting issues and increases in assessments, special assessments, and more. In 2023, we conducted an Insurance Trends Impact Survey, and we’re updating the survey today. Please help us understand what you and your community/communities are experiencing by participating in this short survey so we can share the information with the industry and work with government officials to find solutions to these challenges.
PLEASE TAKE A FEW MINUTES TO PARTICIPATE IN THE SURVEY.
https://www.surveymonkey.com/r/9DD8YK7
This data helps CAI advocate for public policies supporting common interest communities. It also helps community associations benchmark their practices against other communities in their state and across the country.
DEPARTMENTS
SECURITY
18
30
President’s Message
Mark Dodge, CMCA, AMS Branch President and Chief Executive Officer Desert Resort Management – an Associa Company
As we move into the final stretch of the year, I can’t help but feel incredibly proud of what our chapter has accomplished together. September was especially exciting with the debut of two brand-new events—Networking in the Wild and the First Annual CAI-CV Pickleball Tournament at Mission Hills Country Club. Both events were a hit, offering fresh and fun opportunities for our members to connect. Thank you to the committees who poured so much time and energy into bringing these ideas to life. Your creativity and hard work truly paid off.
I also want to extend a heartfelt thank you to all of our committees for everything you’ve done throughout the year. From educational programs to social gatherings and everything in between, you’ve kept our chapter vibrant and moving forward. None of these successes happen without the dedication of our volunteers, and I am so grateful for the many hours you’ve given to make our community stronger.
Looking ahead, October has brought another exciting milestone with the launch of our 2026 Sponsorship Plan . Released on October 2nd, the plan includes some fun new events and sponsorship opportunities for our Business Partners. These offerings are designed not only to give our partners fresh ways to engage but also to add even more variety to the experiences we create together as a chapter. I encourage you to take a look at the catalog, consider the bundle and save options, and secure your spot early for what promises to be a year full of memorable events.
As we prepare for 2026, our theme—“Go Boldly”—sets the tone for where we’re headed. To us, “Go Boldly” means stepping forward with confidence, trying new things, and embracing innovation while continuing to build on the strong foundation our committees and members have created. It’s about leaning into opportunities, strengthening our connections, and setting a standard of excellence that inspires others. Just as we saw in September, when we’re willing to be bold, we open the door to growth and possibility.
Thank you once again to everyone who has played a role in making this year such a success. With your support, creativity, and dedication, I know that CAI-CV will continue to go boldly into an exciting future together.
With gratitude,,
LEADERSHIP
TH
CAI-CV 2025 CALENDAR
2025 CORPORATE SPONSORS
TITANIUM
Associa Desert Resort Management
C.L. Sigler & Associates, Inc.
Fiore, Racobs & Powers, A PLC
Flood Response
Gardner Outdoor and Pool Remodeling
Hotwire Communications
Lloyd Pest Control Signarama
AMS Paving, Inc.
BRS Roofing, Inc.
Cooper Coatings
EmpireWorks
First Citizens Bank
MC Builder Corp
Powerstone Property Management
Precision Painting & Reconstruction
Accurate Termite & Pest Control
Alan Smith Pool Plastering & Remodeling
Alliance Association Bank
Association Reserves
Banc of California
Charter Communications
Delphi Law Group
Dunn-Edwards, Corp
Epsten, APC
Horizon Lighting
Ivan’s Painting
NLB Consulting & Elections
Patrol Masters, Inc.
SCT Reserve Consultants
Sierra Dawn Estates HOA
Southwest Landscape & Maintenance
SouthWest Security
Sun King Electric, Inc.
Vista Paint Corporation
GAME SPONSORS
AD MAGELLAN
AMS PAVING, INC.
EMPIREWORKS RECONSTRUCTION AND PAINTING
FLOOD RESPONSE
NLB CONSULTING
RE-BATH OF PALM SPRINGS
SOUTHWEST LANDSCAPE & MAINT LLC
STEIN SPONSORS
C.L. SIGLER & ASSOCIATES
T-SHIRT SPONSORS
ASSOCIATION RESERVES
FIORE RACOBS & POWERS A PLC
PHOTO SPONSORS
BEHR/KILZ
FIORE RACOBS & POWERS A PLC
SOUTHWEST SECURITY
COACHELLA VALLEY PUBLIC SAFETY
DJ SPONSOR
HARVEST LANDSCAPE
COACHELLA VALLEY PUBLIC SAFETY
GREETING SPONSOR
NISSHO OF CALIFORNIA, INC.
MCKENZIE MENA, LLP
FOOD SPONSORS
DUNN-EDWARDS CORPORATION
HORIZON LIGHTING, INC.
SIERRA DAWN ESTATES HOA
DESSERT SPONSORS
O’CONNELL LANDSCAPE MAINTENANCE
SUN KING ELECTRIC, INC.
RESERVED TABLE SPONSORS
ASSOCIA DESERT RESORT MANAGEMENT
PRECISION PAINTING & RECONSTRUCTION
VOTE
CAI-CV BOARD OF DIRECTORS VOTING IS NOW OPEN!
DEADLINE MONDAY, OCTOBER 27TH
Look for an email from Tie Vote with your unique login information!
BOARD OF DIRECTORS BIOS
Candidate Name: Mandie Chlarson
Company/Association Name:
NLB Consulting & Elections
Membership Representation
Group: Business Partner
CANDIDATE STATEMENT:
As the owner of NLB Consulting & Elections and a proud business partner member of CAI-CV, I am honored to submit my candidacy for the CAI-CV Board of Directors. With over a decade of experience serving the Coachella Valley’s HOA community, I bring a deep understanding of election integrity, governance, and the importance of transparent processes in community associations.
My firm specializes in HOA elections, and we work closely with legal teams to ensure compliance with the Davis-Stirling Act and SB 323. This hands-on experience has given me a unique perspective on the challenges and opportunities facing our communities. I currently serve on the Board of Directors as a Director at Large and on several committees, including Oktoberfest, Web/Tech, and Sips & Shots, where I’ve had the privilege of collaborating with fellow members to foster engagement and build stronger connections.
I am passionate about supporting CAI-CV’s mission to build better communities through education, advocacy, and collaboration. If elected, I will continue to promote member engagement and help strengthen the resources available to our business partners and community leaders.
I respectfully ask for your vote and support as we continue to elevate the standards and impact of CAI-CV together.
BOARD OF DIRECTORS BIOS
Candidate Name: Dan Goodrich, CMCA, AMS, PCAM, LSM
Company/Association Name: Sierra Dawn Estates HOA
Membership Representation Group: Manager
CANDIDATE STATEMENT:
It is a privilege to submit my candidacy for the CAI Coachella Valley Board of Directors. I have long been passionate about strengthening communities and supporting the people who lead and serve them. CAI-CV plays a vital role in our region, and I am eager to contribute my skills and experience to its continued growth and success.
As a Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), and Large-Scale Manager (LSM), I bring the highest level of professional education that CAI offers to community managers. These designations reflect not only my commitment to lifelong learning but also my dedication to raising standards and supporting the professional development of others in our industry.
In addition, I have decades of leadership experience in nonprofit and professional organizations, including the Hemet-San Jacinto Valley Chamber of Commerce. I have served as District Governor for Rotary International District 5330, guided boards through strategic planning and financial oversight, and chaired large-scale events that engage diverse stakeholders. These roles have given me the ability to listen, build consensus, and create positive outcomes that benefit entire communities.
I believe CAI-CV thrives when we focus on three pillars: education, advocacy, and connection. By investing in training and professional development, championing best practices, and fostering meaningful partnerships between managers, business partners, and homeowner leaders, we can ensure that our chapter continues to set a standard of excellence for the Valley.
If elected, I will bring energy, vision, and accountability to the board, with the goal of helping CAI-CV remain a valuable resource for every member. I would be honored to represent you and respectfully ask for your support.
Company/Association Name: Harvest Landscape Enterprises, Inc.
Membership Representation Group: Business Partner
CANDIDATE STATEMENT:
Anyone who knows me knows that I am passionate about people and about innovating! I have two goals: to protect the interests of our business partners and to make the Coachella Valley chapter the most coveted in the state. We have such a unique chapter, with our Homeowner Leaders bringing experience and wisdom, and our upcoming managers bringing energy and new ideas. It's time to bridge the gap and engage the potential we have yet to unlock.
I bring 16 years of industry experience. I was one of the first to be an educated business partner in California. I am a past board member of the CAI San Diego chapter and have chaired and co-chaired committees for the Coachella Valley chapter for most of my years in the industry, participating in nearly every chapter in California. Those committees include multi-chapter: Awards, Business Partner, Education, Ambassador, Quorum, PR Committee, Social, Events, Programs, Community Insider, and Sips & Shots.
I currently serve on the CAI National Business Partner Council, heading into my second term, and have been assigned to the National Judging of Awards and subcommittees to review business partner interests. I have written many industry articles on landscape and water concerns and recently taught a national class on ethics and bidding. I look forward to adding to the legacy of CAI-CV.
Candidate Name: Amanda Gray
BOARD OF DIRECTORS BIOS
Candidate Name: Bruce Latta
Company/Association Name: Parc La Quinta Community
Membership Representation Group: Homeowner Leader
CANDIDATE STATEMENT:
I have been a member of CAI since 2016. I am completing my first term on the CAI-CV Board of Directors and would like to serve another term to continue helping the chapter succeed.
Upon election to my community’s association board, Parc La Quinta, I joined CAI-CV for the educational opportunities to better understand my role and perform my duties to the best of my ability. I have also completed CAI’s national board member certification, the M100 course, and hold CAI’s Certified Manager of Community Associations (CMCA) certificate.
I have served on several committees, including chairing the CAI-CV Homeowner Leader Committee. I have received CAI-CV awards such as the Above and Beyond Award and the Coachella Valley Homeowner Leader of the Year. My experience includes serving on various other boards, including a chamber of commerce, CalFest (the festival trade association), and two elected positions: two terms on the Citrus Community College Board of Trustees and two terms on the Azusa City Council.
I hold a BA degree in political science from Cal State University, Los Angeles. Additionally, I have earned several certifications, including a certification in Meetings and Event Planning from San Diego State University Extension and another in Customer Service from College of the Desert. I also hold the Certified Fair Executive (CFE) designation from the International Festivals & Events Association (IFEA) and have completed FEMA’s Community Emergency Response Team (CERT) training.
My professional background includes working in the fair and festival industry as a manager for almost 25 years, where I gained experience with events involving a board of directors, government agencies, facility maintenance, security, parking, budgets large and small, the public, crowds of all sizes, the press, vendors, entertainers, and more. Currently, I am a sole proprietor providing commercial property management services for a client, a commercial land developer in Indio. We are in the process of selling the last four of his commercial parcels so that all involved can retire.
I am community-minded and have been an active member of the Indio Rotary Club community service organization for 30 years.
I returned to the Coachella Valley in 2022 and have been an active member of CAI-CV since then. I am the Vice President for FirstService Residential and have been an active member of the chapter, serving as Chair and Co-Chair of the Golf Committee for the last two years. I have also served on the Volunteer Committee and am a member of the newly formed Pickleball Committee.
Previously, I spent 17 years in the Sacramento area and was an active member of the CAI California North Chapter, serving on the Board there for six years and as Chapter President for one year. I will be able to bring that same leadership to CAI-CV.
I obtained my PCAM in 2013 and stay active in all CAI events, continuing my education and remaining very active in this great industry. I see a great opportunity to move this chapter forward and ask that you vote for me to join the CAI-CV Board of Directors.
Name: Michael Marshall
BOARD OF DIRECTORS BIOS
Candidate Name: Guido Portante
Company/Association Name: CAI-CV
Membership Representation Group: Homeowner Leader
CANDIDATE STATEMENT:
I am currently on the Board as Secretary. I want to continue on the Board in one of the Homeowner Leader positions. I have served as Chair of the Homeowner Leader Committee, Secretary, and Board member for seven years.
I have the education, qualifications, and experience to contribute as a Board member for CAI-CV. I am a retired U.S. Army Brigadier General, with many years of operational and administrative skills, as well as budget and long- and short-range planning skills.
Candidate Name: David Scott
Company/Association Name: Ranch Club Palm Estates
Membership Representation Group: Homeowner Leader
CANDIDATE STATEMENT:
I am an active participant in CAI-CV as the Chairperson for the Homeowner Leader Committee, and as such, I obtained the CAI Board Leader Certificate in 2024. My homeowner leader experience in multiple HOAs over the past 20 years has afforded me experience not only in serving as a board member but also in managing HOA staff. I currently serve on two boards—one in Palm Springs and the second in San Francisco.
As Vice President of Customer Service for Wells Fargo’s Business Payroll Service division for 17 years, I managed a staff of 100+ employees and four managers with a $2.5 million budget. In 2016, I participated in the construction build-out of a new facility and the opening of a new call center in Chandler, AZ. I possess the business acumen, staff management, and financial background to successfully make sound decisions regarding CAI-CV and help the organization grow.
Have questions or just want to connect? Please reach out to Felicia Bustos at (760) 835-5674 or email marketing@wicr.net WICR Inc. Waterproofing and Construction
CLAC UPDATE
The California Legislative Action Committee’s (CLAC’s) primary objective remains constant: propose, monitor, evaluate, provide input, and take formal positions on state legislation affecting community associations. In 2023, CAI-CLAC achieved just this. CLAC was successful in the sponsorship of two bills and the integration of cleanup measures into the Housing Omnibus bill. Furthermore, they played a pivotal role in securing critical amendments for three additional pieces of legislation.
CAI-CLAC TWO MINUTE UPDATE ON YOUTUBE:
WELCOME ABOARD
Re-Bath – Luxury Designs with Accessibility in Mind
By Felicia Bustos
CAI-CV is pleased to welcome WICR, Inc. Waterproofing
AI-CV is proud to welcome Re-Bath to our growing network of trusted professionals! With over five years of experience and a reputation for outstanding service, Re-Bath is redefining bathroom remodeling throughout the Coachella Valley and beyond—blending luxury design with thoughtful accessibility features tailored to today’s diverse homeowners.
STYLISH SOLUTIONS FOR EVERY LIFESTYLE
Re-Bath offers a wide range of bathroom remodeling solutions that balance elegance, comfort, and practicality. From luxurious tubs and modern showers to elegant vanities, lighting, and flooring, every element is curated to reflect personal style and meet unique needs.
What sets Re-Bath apart is their focus on accessibility. Ideal for snowbirds, retirees, or anyone seeking safer design features, Re-Bath incorporates:
• Walk-in tubs
• Low-threshold showers
• Grab bars
• Slip-resistant flooring
These features ensure each bathroom is not only beautiful but also safe, functional, and inclusive for people of all ages and mobility levels.
QUALITY CRAFTSMANSHIP & CUSTOMER CARE
With locations in Palm Desert, Temecula, Napa, and Oakland, Re-Bath brings high-quality craftsmanship and personalized service to communities across California. Their Palm Desert showroom, located at 73890 El Paseo Drive, serves as a hub for clients looking to transform their homes with confidence.
MEET THE TEAM:
Nico Zavala Owner
Hannah Stoops Event Coordinator
Hannah.stoops@rebath.com 760-208-4451
Re-Bath’s process includes fully gutting the shower area to ensure a flawless finish and long-term durability. All materials are manufactured in-house and backed by a lifetime warranty—a testament to their dedication to quality.
In addition to bathroom remodeling, their sister company also offers kitchen remodeling services, giving homeowners a seamless option for full-home upgrades.
COMMUNITY CONNECTION
Re-Bath is thrilled to join CAI-CV and looks forward to becoming actively involved in the community through committee participation and local events. The company shares CAI’s core values of trust, quality, and long-lasting solutions.
Hannah is a Coachella Valley native who brings creativity, warmth, and a passion for people to everything she does. She’s excited to channel that energy into CAI-CV and help make Re-Bath’s involvement a success.
MORE THAN REMODELING: A TRANSFORMATION
Re-Bath is more than a remodeling company; they’re changing the way we think about bathrooms. Whether you're seeking high-end design, enhanced safety, or a bit of both, Re-Bath has the vision, experience, and passion to bring your dream space to life.
Welcome to CAI-CV, Re-Bath! We’re excited to have you as part of our vibrant community.
Have questions or just want to connect? Please reach out to Felicia Bustos at (760) 835-5674 or email marketing@wicr.net
SPONSOR
THANK
“Empathy stands as the cornerstone of civility.”
The Art of Calm: De-escalating Tensions with Civility
By Miranda Legaspi, EBP, MBA
THE ART OF DE-ESCALATING TENSIONS WITH CIVILITY
In a world where discord and strife are part of everyday life, the ability to de-escalate tensions has never been more important. It goes beyond mere politeness; civility serves as a crucial instrument for fostering understanding, empathy, and effective communication. Especially in today’s climate— where differing ideals so often lead to confrontation—it is vital to exercise civility when differences of opinion and ideas arise.
UNDERSTANDING CIVILITY
Civility transcends superficial etiquette. It encompasses respect, consideration, and a genuine concern for the well-being of others. When approaching conflicts with a civil mindset, the primary objective is to comprehend rather than to prevail. This sets the stage for constructive discourse and mutually beneficial resolutions.
PRACTICAL STRATEGIES FOR DE-ESCALATION
• Maintain Composure: Emotions can escalate conflicts at rapid speed. Preserving a calm demeanor helps prevent situations from spiraling out of control.
• Listen Attentively: Demonstrate genuine interest in understanding the other person’s point of view. This can diffuse anger and pave the way for resolution.
“Civility serves as a crucial instrument for fostering understanding, empathy, and effective communication.”
• Use Neutral Language: Avoid inflammatory or accusatory rhetoric. Instead, choose words that are neutral and objective.
• Give Them the Floor: Allow the other person to share their opinion without interruption.
• Acknowledge Emotions: Provide a safe space for feelings to be expressed. Validate emotions even if you disagree—this fosters a sense of being heard, seen, and respected.
THE PIVOTAL ROLE OF EMPATHY
Empathy stands as the cornerstone of civility. By placing ourselves in the shoes of others, we gain a deeper understanding of their perspectives and emotions. While agreement may not always be possible, this empathetic approach enables us to navigate situations with compassion and respect.
• Seek Common Ground: Concentrate on shared goals or values. If none are apparent at first, take a step back and look again. Finding even a small point of agreement can help bridge communication breakdowns.
THE IMPORTANCE OF BODY LANGUAGE
Body language plays a significant role in de-escalation. For example, crossing your arms can signal that you are not
open to feedback. Non-verbal cues such as maintaining eye contact, nodding, and adopting an open posture convey attentiveness and respect. These subtle signals reinforce the spoken message of understanding and can help calm heightened emotions.
THE SIGNIFICANCE OF CIVILITY
Civility in de-escalation is indispensable because it creates a safe environment for dialogue. It encourages cooperation over competition and cultivates a sense of community. In professional settings, it leads to more productive teamwork and problem-solving. In personal relationships, it strengthens trust and understanding.
“The art of de-escalating tensions with civility is about building bridges rather than walls.”
THE BROADER IMPACT OF CIVILITY
When civility becomes a common practice, its influence ripples across all areas of life. Communities where people engage civilly tend to be more cohesive and supportive. In workplaces, this translates into stronger collaboration and morale. On a societal level, civility paves the way for more respectful and productive public discourse—even on contentious issues.
CONCLUSION
Simply put, this is not the world we grew up in. We need to return to a time when civility was the norm in discourse and differences in opinion were respected and welcomed. Incorporating civility into de-escalation practices is not merely about resolving conflicts; it is about building a more empathetic and respectful society. By approaching disagreements with a civil mindset, we pave the way for constructive and lasting resolutions.
The art of de-escalating tensions with civility is about building bridges rather than walls. It is about understanding rather than confronting, listening rather than arguing, and finding common ground rather than deepening divides. In a world fraught with discord, mastering this art is not just beneficial—it is essential for creating a more harmonious and understanding community.
Miranda Legaspi, EBP, MBA, is President of Platinum Security. and a ASIS Member. She can be reached at mlegaspi@platinumsecurity.com or by calling (213) 296-2644.
Civility Matters
By Jeffrey A. French, Esq.
Life in a community association can be rewarding, but it also brings its share of disagreements. Whether it’s a difference of opinion about landscaping, noise, or budgets, conflict is bound to arise. What makes the difference is how associations handle those moments. That’s why Community Associations Institute has introduced the CAI Civility Pledge—a tool to help communities keep conversations respectful, productive, and welcoming.
The pledge is simple: treat each other with courtesy, listen with an open mind, and keep discussions focused on issues rather than personal attacks. It applies to everyone connected to a community association—residents, board members, committees, managers, and business partners.
Adopting this pledge offers real benefits. It gives people a way to lower the temperature when conversations get tense, and it makes meetings a place where people feel comfortable speaking up. The more residents know their voices will be heard and respected, the more likely they are to get involved and help strengthen the community.
This isn’t a legal document or a set of penalties. It’s a shared promise. By committing to civility, people associated with the community remind themselves that a neighborhood works best when respect leads the way. If board members, managers, residents, and business partners model that behavior, others will follow.
Every board member and resident should be encouraged to read the CAI Civility Pledge and consider how it can guide community interactions. By making civility a habit, board members and residents alike can build a stronger, more connected community—one where every voice matters.
You can visit the following link to access and sign the CAI Civility Pledge to start making civility a habit: www.caionline.org/civility-pledge
Pickleball Tournament
Swag
BRS Roofing, Inc.
CAI-CV Educational Program & Mini Trade Show
PREPARATIONS FOR THE “POOL SEASON”
Friday, October 17, 2025, 11:15 a.m.
Sun City Palm Desert
GUEST SPEAKERS
Deborah McGarrey
Public Affairs Manager for Southern California Gas Company (SoCalGas)
Deborah McGarrey is a Public Affairs Manager for Southern California Gas Company (SoCalGas), overseeing external public affairs in the Morongo Valley, Eastern Riverside, and Imperial Counties. With more than 20 years of experience, she serves as the liaison between SoCalGas and local municipalities and is actively involved in the community through nonprofit board service with the Desert Valley Builders Association, the Imperial Valley Economic Development Corporation, and the FIND Food Bank.
Kevin Kostka
Commercial Division Manager
Kevin Kostka, Commercial Division Manager at ASP, has been with the company since 1995. Holding a B.S. in Biological Studies from Biola University, he previously ran his own pool service company for 11 years, gaining valuable industry expertise. At ASP, he oversees the commercial division, ensuring profitability and growth, and was honored as CAI-Orange County’s 2015 Speaker of the Year. Outside of work, Kevin enjoys golfing and volunteers with the TLC Sober Living House, reflecting his commitment to both professional excellence and community service.
ME + 3 SPONSORSHIP – $300 INCLUDES:
• Registration for one Business Partner
EXHIBITOR TABLE SPONSOR NOTEBOOK SPONSOR MANAGER TABLE SPONSORSHIP AND MORE NEW SPONSORSHIP OPPORTUNITY!
• Registration for three Managers or Homeowner Leaders (HOA Board Members) of your choice
BE A LUNCHEON & MINI TRADE SHOW SPONSORS! SPONSOR TODAY
• Additional colleague tickets available for $45 each
REGISTRATION FOR HOA HOMEOWNER LEADERS & MANAGERS
• MEMBERS: $45 • NON-MEMBERS: $75
CLICK HERE or scan QR code to Register
EMAIL ADMIN@CAI-CV.ORG FOR SPONSORSHIPS
REGISTER TODAY
When Cheap Turns Into a Horror Story: The $11 Million HOA Pool Nightmare
By Aitken Aitken Cohn
Case Date: 2018 (settlement reached afterward, reported by Aitken Aitken Cohn Law)
It was supposed to be an ordinary day at a community pool. Instead, it became a real-life horror story that cost an HOA $11 million and left a resident permanently disabled.
In 2018, a homeowner dove into a pool managed by his HOA. What should have been a safe, enjoyable amenity turned into a nightmare because of poor design, lack of proper signage, and shortcuts that prioritized saving money over ensuring safety. The dive left the resident quadriplegic—his life forever changed by a preventable tragedy.
Investigators later uncovered a chilling list of failures. The pool lacked properly placed “No Diving” signs, leaving residents unaware of the risk. Its design included a deep but irregular bottom that gave the false impression of safe diving conditions. Depth markers were misplaced and difficult to see, denying swimmers critical information about water levels. Even the warning signs at the pool’s entrances were positioned poorly, effectively invisible to anyone entering. Each of these oversights was tied directly to cost-cutting decisions, and each contributed to the devastating outcome.
The legal consequences were severe. The court held the HOA responsible, emphasizing that it has a non-delegable duty to maintain safe facilities, even if contractors or outside vendors are hired to perform the work. Ultimately, the association was forced into an $11 million settlement—a massive financial blow that could have been avoided with relatively minor investments in proper safety measures.
THIS CASE DELIVERS BRUTAL LESSONS EVERY HOA SHOULD TAKE TO HEART:
• Cutting corners costs millions. Skipping professional signage, delaying inspections, or accepting the lowest bid for pool work may look like savings on a budget sheet, but when something goes wrong, the price tag can destroy reserves and raise dues for every homeowner.
• Safety is not optional. Visible signage, compliance with state and federal standards, and thirdparty safety audits are essential for protecting both residents and the association itself.
• Responsibility cannot be outsourced. No matter how many vendors are involved, the HOA remains legally accountable for hazards in community spaces.
• Prevention is the cheapest protection. Investing in professional maintenance, updated equipment, and safety improvements is far less expensive than lawsuits, reputational damage, and human tragedy.
This case is particularly relevant to communities in the Coachella Valley and across the Sun Belt, where pools and spas are central to community life. Associations must ensure their facilities are inspected regularly, signage and depth markers are compliant, and construction or repairs are done by certified professionals. Choosing the cheapest contractor or ignoring maintenance issues is not thrift—it’s gambling with residents’ lives and the community’s financial future.
As Halloween approaches, it is worth remembering that sometimes the scariest monsters are not found in horror movies. They lurk in the shadows of poorly maintained HOA pools—hidden dangers created by negligence and cost-cutting. One overlooked sign, one ignored inspection, or one corner cut in the name of savings can turn a family amenity into the setting for a nightmare no community can afford.
Aitken Aitken Cohn. $11 Million Settlement on Behalf of Quadriplegic Victim in Pool Accident. Available at: https://www.aitkenlaw.com/ case_results/11-million-settlement-onbehalf-of-quadriplegic-victim-in-poolaccident/. Accessed September 3, 2025.
The $65,000 Water Bill: An HOA Horror Story
By Johnny Contreras
The October board meeting for a Coachella Valley HOA started like any other. The air was cooling, the palm trees were swaying, and the biggest debate on the agenda was the color of the new pool umbrellas. Then, the treasurer, a retired accountant named Frank, put on his reading glasses and held up the monthly water bill. The room fell silent.
“This can’t be right,” he said, his voice quiet. “It says we owe sixty-five thousand dollars.”
The number hung in the air, a monstrous, impossible figure. But while the amount was a shock, the reason wasn’t a complete mystery. The board remembered their first walkthrough with Johnny, the manager of their new landscape company, just a month prior. On his very first day, he had found the problem.
“The irrigation controllers were still running a 24/7 germination cycle for the winter rye,” he had told them, his expression grim. “It looks like they’ve been running like this for weeks.”
Johnny’s team had immediately turned the water down to the correct cycles, but his warning was clear: the damage was already done. “Brace yourselves for the next water bill,” he had said. They thought they were prepared for a shock. But they never imagined a horror story to the tune of sixty-five thousand dollars.
The $65,000 bill was the ghost of a problem Johnny had already exorcised, but the haunting was far from over. Because all final invoices with the previous contractor had been paid, there was no leverage—no payment to withhold to cover the
cost. The board tried to collect from the old company for their mistake, but their efforts were unsuccessful.
The terrible truth settled in: the community had to pay the entire bill from its own reserve funds. It was a permanent, painful blow to their budget. It was in this moment of frustration that Johnny shifted the conversation from the past to the future, using the costly mistake to educate the board on the other, less obvious monsters still lurking in their landscape.
He took them on a tour, pointing out a patch of grass behind the tennis courts that was suspiciously green and swampy.
“That’s the sign of a slow leak,” he said. “A valve that never quite closes. It’s a small wound, but it bleeds your budget 24 hours a day.”
Frank, the treasurer, looked down at the soggy ground. He remembered seeing this very leak in a proposal Johnny had submitted weeks ago—a list of irrigation repairs the board had decided to hold off on to save money. Staring at the $65,000 bill in his hand, he now saw the chilling connection. The big disaster had been caused by the last company, but their own board’s delay in fixing the smaller leaks was part of the same dangerous mindset. It was a good lesson: every leak should be treated like an emergency.
Johnny then led them to the main entrance, stomping on a section of asphalt that gave way with a soft crunch. “This is where the real beast lives,” he warned. “A main line break. When one of these old pipes goes, it doesn’t leak—it erupts. It can flood a street in minutes.”
The board finally understood. They were volunteers, not paranormal investigators, but they needed to act.
“So how do we fight something we can’t see?” Frank asked, the question now sounding less defeated and more determined.
“You stop looking for ghosts and start looking for clues,” Johnny replied. “You treat this like a business. You make it part of your landscape contract that my team performs a ‘wet check’ every month. And you approve the repairs as if they are emergencies, because now you know they are.”
Their final move was the exorcism. On Johnny’s recommendation, the board approved a full system overhaul: a new smart irrigation controller, a flow sensor, and a master valve.
“The smart controller is the brains, the flow sensor is the alarm system, and the master valve is the security gate,” he explained. “The master valve is a fail-safe that only opens when a zone is supposed to be running. It’s your ultimate defense against leaky station valves. This combination is your ghost trap.”
The cost of the upgrade was significant, a tough pill to swallow after the massive water bill. But Johnny had one more piece of good news.
“I’ve already applied for rebates on your behalf through the Coachella Valley Water District,” he told them. “CVWD offers powerful buy-back grants for installing high-efficiency controllers and other smart irrigation improvements. The grant will cover a substantial portion of the cost.”
This sealed the deal. It wasn’t just an expense; it was a subsidized investment in their community’s future security.
The nightmare for that Coachella Valley HOA ended not with a scream, but with a vote. The board approved the new technology and armed their contract with clauses for accountability. They learned that the scariest monsters aren’t the ones you see, but the ones you don’t hold accountable—and that includes holding yourselves accountable to act. The best way to avoid a horror story is to write a better ending yourself.
Johnny Contreras, ISA Certified Arborist, Graduated Horticulturist, and Landscape Designer.
Fall into Savings with CVWD’s Outdoor Water Rebates
By Coachella Valley Water District (CVWD)
With the desert heat finally easing, Coachella Valley gardeners are preparing their yards, sowing seeds, and welcoming the start of the fall planting season in September. The fall season brings shorter days and favorable weather for planting and outdoor projects in the Coachella Valley, making it a great time to take advantage of CVWD’s water-saving rebates.
Explore the District’s outdoor rebate programs for residential and HOA customers, designed to assist those who want to reduce their water usage and save money.
TURF CONVERSION
Residential customers can receive $2 per square foot of turf removed, up to 10,000 square feet per program year (July 1–June 30). HOA customers can receive $2 per square foot of turf removed, up to 25,000 square feet per project per program year.
HUNTER PRO-C SOLAR
SYNC SMART IRRIGATION CONTROLLER
“HOA CUSTOMERS WHO APPLY FOR SMART IRRIGATION CONTROLLERS CAN RECEIVE A REFUND OF 75% OF THE CONTROLLER COST, UP TO $10,000 PER PROJECT.”
ROTARY NOZZLE REPLACEMENT
Residential and HOA customers may qualify for a rebate of up to $4 per high-efficiency rotary nozzle installed, replacing less efficient, traditional fixed- or adjustable-arc spray nozzles.
RACHIO SMART SPRINKLER
CONTROLLER
(SELF-INSTALL)
Using Rachio with a smart watering app allows residential customers to control their sprinklers from anywhere with a mobile device and receive predictive watering schedules that adjust to local weather conditions. This rebate is available at a discounted rate to eligible homeowners.
“FLUME CONTINUOUSLY MONITORS A HOME’S INDOOR AND OUTDOOR WATER USE AND INSTANTLY ALERTS CUSTOMERS IF IT DETECTS A LEAK.”
Residential customers can apply for a free weather-based smart controller that automatically adjusts an irrigation system’s run time based on weather data. HOA customers who apply for smart irrigation controllers can receive a refund of 75% of the controller cost, up to $10,000 per project.
FLUME SMART HOME WATER MONITOR (SELF-INSTALL)
Flume continuously monitors a home’s indoor and outdoor water use and instantly alerts customers if it detects a leak. While supplies last, residential customers can purchase a Flume Smart Home Water Monitor for $85 plus tax and shipping (regularly $249) after discount and rebate.
Visit cvwd.org/rebates to view all rebate program details, see eligibility requirements, and apply for programs.
To learn more about wise water use in the Coachella Valley, click on cvwd.org/conservation.
Haunted by Lawsuits: HOA Insurance Horror Stories
By: John Schuknecht, CMCA, AMS
October in the Coachella Valley usually brings cooler evenings, Halloween decorations, and maybe a haunted house or two. But for some homeowners associations, the real fear doesn’t come from ghosts or goblins. It comes from insurance mistakes that turn into costly and stressful liability nightmares.
“INSURANCE FOR HOAS IS NOT JUST ANOTHER LINE ON THE BUDGET. IT IS THE FINANCIAL SAFETY NET THAT PROTECTS THE COMMUNITY WHEN SOMETHING GOES WRONG.”
Insurance for HOAs is not just another line on the budget. It is the financial safety net that protects the community when something goes wrong. California’s Civil Code Sections 5805 and 5806 require HOAs to maintain specific limits of liability insurance, and most CC&Rs go further by outlining the exact protection boards must secure. The problem arises when boards assume that any policy is close enough. Unfortunately, the courts rarely share that view.
Take Frances T. v. Village Green Owners Association (1986), for example. The board ignored complaints about unsafe, poorly lit walkways. After a break-in and vicious physical attack on a community member, the court held the association and the individual board members personally liable. Without proper liability
Fire losses tell another chilling story. Some boards, aiming to save money, purchase “bare walls” coverage even though their CC&Rs require “all-in” protection. When fire strikes, homeowners discover their flooring, cabinets, and fixtures are excluded. What seemed like a small savings quickly transforms into lawsuits, special assessments, and angry neighbors at board meetings. That is the kind of haunting no community wants.
Maintenance issues can create nightmares, too. Insurance carriers expect associations to uphold conditions such as working sprinklers, alarms, and roofs. If an HOA neglects these responsibilities, claims can be denied even if premiums have been paid faithfully. Imagine years of paying for coverage only to receive a denial letter after a major loss. It is the insurance version of trickor-treating and finding your bag completely empty.
“WITHOUT PROPER LIABILITY INSURANCE—PARTICULARLY DIRECTORS AND OFFICERS LIABILITY INSURANCE—THOSE VOLUNTEERS FACED A FINANCIAL NIGHTMARE NO BOARD MEMBER EXPECTS WHEN AGREEING TO SERVE.”
insurance—particularly Directors and Officers liability insurance—those volunteers faced a financial nightmare no board member expects when agreeing to serve.
The scary truth is these stories are not myths. They have occurred in other parts of California and can easily happen in the Coachella Valley. One uninsured or underinsured loss
can wipe out reserves, increase assessments, and damage the property values the association exists to protect.
The good news is that boards are not powerless. These nightmares are avoidable with proper planning. Associations should review their governing documents regularly, confirm their insurance program complies with California law, and maintain adequate Directors and Officers coverage to protect board members personally. Just as important, boards should partner with an HOA insurance specialist. These professionals understand the nuances of association coverage, know how to interpret governing documents, and can help avoid the gaps that lead to costly litigation.
“ONE UNINSURED OR UNDERINSURED LOSS CAN WIPE OUT RESERVES, INCREASE ASSESSMENTS, AND DAMAGE THE PROPERTY VALUES THE ASSOCIATION EXISTS TO PROTECT.”
At the end of the day, insurance compliance is about more than rules. It is about protecting neighbors, homes, and communities. The only horror stories we should be telling this October are the fun kind—the ones with pumpkins and haunted houses, not lawsuits haunting your HOA.
John Schuknecht CMCA, AMS is a former community manager who currently works as an Account Executive for LaBarre/Oksnee Insurance. John can be reached at 657-207-4789 or JohnS@hoa-insurance.com
When SB326 Works to Keep Our Residents Safe
A
Case Study, illustrating that SB326 truly is a safety law that saves lives
By Chris Sigler, B.S.C.E., C.D.T.
Over the past five years since this law’s inception in late 2019, there has been much debate. Thankfully, many Associations throughout the state have engaged the appropriate engineering or architectural professionals to perform inspections of their Exterior Elevated Elements (“EEEs”), as required by the law. Its formal name is California Civil Code 5551, Senate Bill 326, commonly referred to as “SB326.”
The most common complaint about this law involves the additional expense it creates for Associations, similar to many other laws passed by the State Legislature. There has also been discussion and controversy regarding conflicts of interest, unnecessary work created by contractors performing inspections, and other criticisms. Despite the debate, and while there are no specific sanctions or financial penalties for non-compliance, it is important to remember that this is a State of California safety law, born out of a tragic balcony collapse that occurred in Berkeley, CA in 2015, which resulted in fatal consequences.
This article will describe a real-life case showing that this law is a very good thing that can truly keep residents safe—demonstrating the important and positive side of SB326 legislation.
“SB326 did its job as a safety law. Without the inspections and testing, a tragedy could easily have occurred.”
DIFFERING CHARACTERISTICS OF EEES AND THE INSPECTION PROCESS
Some people refer to this law as “The Balcony Bill.” However, EEEs are more than that. Elevated structures constructed of wood that are more than six feet above the ground and protrude from the exterior of a residential building could be a balcony, stair, stair landing, or walkway. If an EEE can fall and injure anyone, it requires inspection under the law. The waterproofing must be inspected, and the structural system must be identified and described, including its condition. An estimate of the remaining useful life of both is required in the subsequent written report.
EEEs are constructed in various ways, with different characteristics. When the framing is not enclosed or covered with cladding (e.g., wood, fiber cement, or stucco), distress to the structural system can easily be observed and analyzed. When the undersides are covered and not “open framed,” they are considered “soffited,” defined as “the enclosed underside of a structure.” In the case of soffited structures such as balconies, stairs, stair landings, or walkways, the framing is not as easily inspected, and “destructive testing” is usually required to inspect for decay or other signs of distress. This can be performed by drilling holes in the soffits to allow for a camera to document the framing’s condition, or by removing the soffit more substantially.
LOOKS CAN BE DECEIVING
When columns, beams, or guardrails are covered with stucco or other cladding, they may appear to be in good condition—especially if painted regularly. However, water damage such as wood decay or biological growth may be hiding beneath the cladding, out of sight. In the case of stucco, looks can be particularly deceiving: it may look and feel solid and in good condition, while beneath the surface lies a highly distressed structural system.
Similarly, when concrete or tile toppings exist on walking surfaces of balconies, stair landings, or walkways, there is no easy way to see the waterproofing system that may or may not exist below the concrete or tile. If the concrete or tile has not been replaced in 30-plus years, it is likely that the waterproofing is beyond its useful life and has failed, without any visible signs.
SB326 AND UNCOVERING HIDDEN DAMAGES – A CASE STUDY FOR SAVING LIVES
In one case in Northern California, two four-story walkway structures were inspected in accordance with SB326. The walkway columns, beams, guardrails, and soffits were all wood-framed and clad in stucco, with a concrete or tile topping on the walkway surface. Prior to the inspections, the engineers developed a destructive testing plan to remove stucco in selected areas of columns, stair support beams, soffits, and guardrails. These were chosen as areas most susceptible to water intrusion. Upon initial review, a great deal of decay was observed.
“When columns, beams, or guardrails are covered with stucco or other cladding, they may appear to be in good condition—especially if painted regularly. However, water damage may be hiding beneath the cladding, out of sight.”
As a result of the findings, further stucco removal was required due to the severity of the structural deficiencies. It was found that structural framing had widespread decay throughout all levels and across both buildings.
IMMEDIATE SAFETY MEASURES DEPLOYED
Once the severe distress was discovered, immediate safety measures were deployed:
1. A stair structure was closed to avoid use by residents.
2. Temporary supports were installed, as directed by engineers and inspectors, in 17 locations across two buildings.
3. Temporary stairs were installed for emergency egress where stairs were closed.
4. The Board, management, and residents were informed of the safety issues.
5. The SB326 report was expedited for completion.
6. A structural engineer, geotechnical engineer, and waterproofing consultant were engaged to begin repair solutions, with designs for structural and waterproofing work commenced.
7. The City Building Official was provided with the SB326 report and consulted regarding proactive actions taken by the Association.
Partial
NEXT STEPS AND SOLUTIONS
Since the walkways are the primary method of ingress and egress, the Building Official allowed their continued use with temporary safety measures in place, rather than issuing a “red tag.” Structural and waterproofing designs are now underway and will be bid for construction in the coming months. Once bids are obtained, a full project budget will be prepared.
Sadly, the severity of the damage has placed the Association in a position where repairs will be funded through an emergency assessment. The cost for each homeowner will be tens of thousands of dollars—necessary to maintain safety given that these walkways are residents’ only access to their homes.
On a positive note, the work will provide updated walkway systems that will be safe and protected from further water intrusion. If properly maintained, the updated structures can have a very long useful life. The current timeline is for bidding and budgeting by early fall, with construction commencing as soon as funding is secured. If all goes as planned, the project will be completed sometime in 2026.
POSITIVE CONCLUSIONS REGARDING SB326
Despite the trauma of uncovering widespread decay and unsafe conditions, this case study demonstrates how SB326 can save lives. At this property, stucco coverings hid years of decay and failed wood due to water intrusion. SB326 did its job as a safety law. Without the inspections and testing, a tragedy could easily have occurred, potentially resulting in injury or fatalities.
Say what you will about the law, but it has clearly served—and will continue to serve—its purpose in cases such as these.
Chris Sigler is the President and Owner of C.L. Sigler & Associates, Inc., a Construction Management and Consulting firm that has exclusively served the HOA industry for 23 years. He is a Civil Engineer by trade with more than 30 years of Engineering and Construction experience and is actively involved in SB 326 inspections throughout the Coachella Valley. Chris is certified with the Construction Specifications Institute (CSI) as a Construction Documents Technologist. Located in Palm Desert, his firm serves the Coachella Valley and Riverside County, while serving the San Francisco Bay Area in Northern California from their San Jose Corporate office. Chris can be reached at 408-2108003 or by email at chris@siglercm.com www.siglercm.com
“The cost for each homeowner will be tens of thousands of dollars—necessary to maintain safety given that these walkways are residents’ only access to their homes.”
Photos of Temporary Supports Installed to Maintain Temporary Safety
BUSINESS PARTNERS, WE THANK YOU!
By Holly Smith
CAI is 50,000 members strong, offering countless opportunities for education, professional growth, and connection across all membership types. But CAI National wouldn’t thrive without its individual chapters. It’s the chapters that bring everything to the local level, tailoring experiences to the unique needs of their communities.
Here in the Coachella Valley, our chapter’s strength and success come from many dedicated volunteers—but at the core, there is one membership group whose support makes everything possible: our Business Partners.
From hauling supplies through heat, wind, and rain to exhibit at our educational luncheons, to sponsoring events so we can connect in meaningful ways, to purchasing tickets so managers and board members can attend without added cost—our Business Partners are truly the backbone of CAI-CV. Their generosity, creativity, and constant presence are what allow us to deliver education, advocacy, and community year after year.
As we look ahead to 2026 and the release of our new Sponsorship Plan, I want to say how humbled and grateful I am for the Business Partners who continue to invest their time, talent, and marketing resources in our chapter. Many of us have learned that our partners are more than just colleagues, they have become our friends.
The connections we’ve built together— whether over lunches, happy hours, or special
events—are not just opportunities to network. They’re chances to truly get to know one another, to support one another, and to grow together as professionals and as people. Dropping a business card into a raffle bowl isn’t just about winning a prize; it’s a way to show up, to stand with our partners, and to help them demonstrate the value of their efforts to their own organizations.
One of the best ways we can give back to our Business Partners is by choosing them when we need services. Seeking out a CAI-CV Business Partner, providing them with clear and detailed RFPs, and giving them a fair opportunity to earn our business is how we return the value they bring to us every single day.
As we embrace the year ahead under the theme “Go Boldly,” let’s remember that our ability to step forward with confidence is made possible by the dedication of our Business Partners. To each of you: thank you. You make CAI-CV the socially connected, thriving chapter it is today—and with your continued support, we will go boldly into an exciting future together.
Holly Smith has been in the property management industry for over 20 years throughout Southern California. Holly is currently Executive Director of Comunity Associations Institute of Coachella Valley. Holly can be reached by calling (760) 341-0559 or email holly@cai-cv.org.
BUSINESS PARTNER SPONSORSHIP PLAN
CAI-CV 2026 CALENDAR
JANUARY
THURSDAY 1 NEW YEARS DAY ALL DAY OFFICE CLOSED
TUESDAY 13 BMW 8:30 AM ZOOM
TUESDAY 13 CAI LAW SEMINAR - SAN DIEGO
THURSDAY 15 EDUCATIONAL TRADE SHOW 11:00 AM PALM VALLEY
MONDAY 19 MARTIN LUTHER KIND JR. DAY ALL DAY OFFICE CLOSED
FRIDAY 23 AWARDS NIGHT 2025 5:30 PM SUN CITY PD TUESDAY 27 BOARD OF DIRECTORS MEETING 3:00 PM ZOOM
30 STRATEGIC PLANNING 9:00 AM RAP CENTER
TUESDAY 10 BMW 8:30 AM ZOOM MONDAY 16 PRESIDENT'S DAY OBSERVED ALL DAY CLOSED
FRIDAY 20 EDUCATIONAL TRADE SHOW 11:00 AM DAVE AND BUSTERS
THURSDAY 18 EDUCATIONAL TRADE SHOW 11:00 AM
FRIDAY 19 JUNETEENTH OBSERVED ALL DAY CLOSED
TUESDAY 23 BOARD OF DIRECTORS MEETING 3:00 PM ZOOM
FRIDAY 26 COMEDY NIGHT 5:30 TBD JULY
FRIDAY 3 4TH OF JULY OBSERVED ALL DAY CLOSED
TUESDAY
TUESDAY 10 BMW AND RECEPTION 3:00 PM CLASSIC CLUB THURSDAY 19 EDUCATIONAL TRADE SHOW 11:00 AM MISSION HILLS
TUESDAY 7 CLAC ADVOCACY DAYS 7TH & 8TH SACRAMENTO
SATURDAY 11 RANCHO MIRAGE WORKSHOP TBD TBD
TUESDAY 14 BMW 8:30 AM ZOOM
THURSDAY 16 EDUCATIONAL TRADE SHOW 11:00 AM TBD
TUESDAY 28 BOARD OF DIRECTORS MEETING 3:00 PM ZOOM
FRIDAY 1 SPRING GOLF TOURNAMENT 7:00 AM TBD TUESDAY 12 BMW 8:30 AM ZOOM FRIDAY 15 EDUCATION/WINE TOUR 8:30 AM TEMECULA
TUESDAY 19 BOARD OF DIRECTORS MEETING 3:00 PM ZOOM
THURSDAY 21 TRIVIA NIGHT 5:30 PM TBD
MONDAY 25 MEMORIAL DAY OBSERVED ALL DAY CLOSED JUNE
WEDNESDAY 3 CAI NATIONALS 3RD-5TH
TITLE SPONSOR Ivan’s Painting
PICTURE PERFECT PREDATOR PHOTO SPONSOR
Precision Construction & Painting
THE GLAM GROTTO SPONSOR
Mc Builder, Corp.
SIPS IN THE SAVANNAH COCKTAIL SPONSORS
Associa Desert Resort Management Behr/Kilz
Springs Painting
Sun King Electric, Inc.
THE WILD TABLETOP: BONSAIS & BEASTS CENTERPIECE SPONSOR
Harvest Landscape Enterprises, Inc.
JUNGLE BEATS ENTERTAINMENT SPONSOR
Patrol Masters, Inc.
WELCOME DEN SPONSORS
First Citizen’s Bank
Conserve LandCare
DESSERT SPONSORS
AD Megellan
WICR Waterproofing & Construction, Inc.
Sun King Electric, Inc.
THE ULTIMATE SAFARI, ZOO TRIP RAFFLE SPONSORS
NLB Consulting
O’Connell Landscape Maintenance
Quality Green Landscape
Sherwin-Williams Paint Company
SUCCEED?
• Corporate Counsel
• Assessment Collection & Recovery
• Governing Document Interpretation & Enforcement
• Document Restatement & Amendment
• Civil Litigation
• Architectural Compliance
• Dispute Resolution
• New Development Services •
Choose
Educated Business Partners
Julie R. Balbini, Esq., Fiore Racobs & Powers, A PLC
Micha Ballesteros, Cartwright Termite & Pest Control, Inc.
Roxi K. Bardwell, Advanced Reserve Solutions, Inc.
Rodney Bissell, Bissell Design Studios, Inc.
Gary Butler, Asphalt MD's
Linda Cardoza, Alliance Association Bank
Will Cartwright, Cartwright Termite & Pest Control, Inc.
