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Booking Terms & Conditions
INFO
TICKET PRICES AND FEES
Our Box Office sells tickets on behalf of companies that include visiting theatres, concerts, shows, artists and other venues. These clients decide the value of the tickets and the money collected from the sale of tickets is passed on accordingly. The advertised price of a ticket is the price that you pay; all ticket prices include any taxes, levies and booking fees. The cost of a ticket is made up of: • Deal Value: The face value of the ticket set by our clients
BOX OFFICE 01298 72190 BUXTONOPERAHOUSE.ORG.UK
• Booking Fee: All tickets, except where we sell tickets for a third party, include a 7.5% Booking Fee. This fee goes towards the running cost of our ticketing system, ticket printing, staffing and all credit, debit, cheque, and cash handling costs. These fees help us to stay an effective business, which in turn helps us reinvest in our theatres and continually improve the service we provide • Restoration Levy: Buxton Opera House is an exquisitely beautiful Edwardian theatre and one of the country’s finest examples of Frank Matcham theatre design. To help maintain and operate both the Opera House and Pavilion Arts Centre, the cost of tickets includes a restoration levy of £1 for tickets over £10 and 50p for tickets under £10. Tickets for some community events and other venues are exempt from the restoration levy.
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ONLINE BOOKINGS
If you book online at www.buxtonoperahouse.org.uk you can: • Login to your account and change your preferences • Become a Matcham Card member and have your discount automatically added to your basket • Choose your seat from our seating plan or be allocated the ‘best seat’ available at the time of booking • Print your tickets at home Not all tickets, concessions and special offers are available to book online. In some parts of the theatre there are seats with a restricted view of the stage and these are usually the last seats to be put on sale. Delivery Options: You are welcome to collect your tickets from the Box Office during normal opening hours, but if you prefer to have your tickets posted we charge a delivery fee of 75p which covers the ticket printing and postage cost. You can also print your tickets at home free of charge.
BOX OFFICE
The Box Office is usually open Monday to Saturday 10am to 8pm. When there is no performance the Box Office will close at 6pm. Sunday Box Office opening is generally 4pm to 8pm but this varies depending on performance times. The Box Office will be closed on a Sunday if there is no performance. Tickets for Pavilion Arts Centre can be bought at the Arts Centre Box Office one hour before the show or bought in advance from the main Box Office. Please note that we are only able to take cash for tickets bought on the Studio door. To speak to one of our friendly Box Office team call 01298 72190.
TICKET EXCHANGE
We cannot exchange tickets or money for a different event. Where there is more than one performance of an event we can exchange tickets where available. This requires a minium of 48 hours notice and there is £1.50 administration fee for exchanging tickets.
LOST TICKETS
We can reprint tickets on the night of the performance at a cost of £1.50. Proof of ID will be required.
REFUNDS
We are unable to refund the cost of the tickets unless a show is cancelled. Postage charges are non-refundable.
RESERVATIONS Reservations cannot be taken for events that are likely to sell out such as high profile music and comedy performances. Other reservations can be held for seven working days, but for very popular shows you will be asked to pay for your tickets in advance. If you book on the same day as the show, your tickets will be held until 30 minutes before the start of the performance.
CHANGES TO PROGRAMME
If a show is cancelled we will try to contact customers in advance. We publish any cancellation or unavoidable changes to performances on our website and social media. Please check before travelling. All information is correct at time of going to press.
ADMISSION
The management reserves the right to refuse admission and to request any ticket holder to leave our building at any time. Latecomers will only be admitted at a suitable point in the performance at the discretion of the management.
RELOCATION OF SHOWS
Occasionally we may need to relocate a show from the Opera House to the Arts Centre or from the Arts Centre to the Studio (or vice versa). Numbered tickets may change to general admittance, in which case we are unable to offer refunds.
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