BusinessMirror October 19, 2019

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BusinessMirror ‘FOLLOW THE LAW!’ ROTARY CLUB OF MANILA JOURNALISM AWARDS

EJAP JOURNALISM AWARDS

2006 National Newspaper of the Year 2011 National Newspaper of the Year 2013 Business Newspaper of the Year 2017 Business Newspaper of the Year 2019 Business Newspaper of the Year

BUSINESS NEWS SOURCE OF THE YEAR (2017, 2018)

DEPARTMENT OF SCIENCE AND TECHNOLOGY

2018 BANTOG MEDIA AWARDS PHILIPPINE STATISTICS AUTHORITY

DATA CHAMPION

www.businessmirror.com.ph

A broader look at today’s business n

Saturday, October 19, 2019 Vol. 15 No. 9

P25.00 nationwide | 32 pages | 7 DAYS A WEEK

DOT urges Chinese online travel agent to keep its customers in line

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By Ma. Stella F. Arnaldo Special to the BusinessMirror

LEASE follow the law.” That was the simple request of Tourism Secretary Bernadette Romulo Puyat to Ctrip cofounder and executive chairman James Liang when the latter paid her a courtesy call recently at her office at the Department of Tourism (DOT) in Makati City. Based in China, Ctrip is the largest online travel agency in Asia with a user base of 300 million. Chinese tourists are the second largest inbound market for the Philippines, reaching 1.21 million in the eight months to August this year, up 39.16 percent from the same period in 2018. For August 2019 alone, arrivals from China jumped by an overwhelming 60 percent to 170,903, dwarfing its 11-percent growth in August 2018. (See, “8-mo foreign tourist arrivals up 14% to 5.5M,” in the BusinessMirror, October 14, 2019.) A government source present in the meeting told the BusinessMirror, Romulo Puyat requested Ctrip “to educate our tourists, because in every country there are laws. Maybe you can help us disseminate these laws [to your clients].” The source added, the DOT would share with Ctrip information on the destinations to go, what traditions are interesting, as well as the “do’s and dont’s” in the country. “So from the start, before their clients even arrive in the country, they know already what they can and cannot do here,” the source added. The same source added, “[the Ctrip representative] understood the Secretary had in mind the recent incident where a Chinese tourist buried her child’s soiled diaper in the sand of Boracay.” A video of the incident surfaced on social media around August 13, quickly going viral and incurring

the ire of many Filipinos, many of whom already harbor ill feelings against mainland Chinese tourists because of their perceived rude and careless behavior. The apparent inability of President Duterte’s administration to work out an amicable code of conduct in the West Philippine Sea in which islands are being claimed both by the Philippines and China has also added to many Filipinos’ antagonism toward many Chinese visitors. Romulo Puyat and Liang discussed areas for collaboration ranging from destination marketing to strategies for improving customer service and safety for travelers to the Philippines and the wider Southeast Asian region. During the meeting, Liang outlined the country’s potential as a destination for tourists, as well as its significance as a base for the company’s customer service operations in the region. “The Philippines is a promising destination for both outbound Chinese tourists and for our customers globally,” said the Ctrip chair. In a news statement, Ctrip said its partnership with the DOT promises to increase exposure for the Philippines as a holiday destination for outbound Chinese tourists. In addition to destination marketing, he emphasized the importance of helping the local market to cater better to the needs of tourists. Continued on a2

TOURISM Secretary Bernadette Romulo-Puyat meets with Ctrip cofounder and Executive Chairman James Liang in Manila. CTRIP

Human guinea pigs embark on world’s first 20-hour airline flight

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By Angus Whitley | Bloomberg

OR decades, travelers have stoically endured jet lag as an unavoidable menace on long journeys. Now, as airlines push for record-breaking nonstop flights halfway around the planet, efforts to counter the debilitating symptoms are turning into a billion-dollar industry. Fresh insight into the physical and emotional toll of ultra-longhaul travel should emerge this weekend when Qantas Airways Ltd. flies direct from New York to Sydney. No airline has ever completed that route without stopping. At nearly 20 hours, it’s set to be the world’s longest flight, leaving the

US on Friday and landing in Australia Sunday morning. This will be more than an endurance exercise. Scientists and medical researchers in the cabin will turn Qantas’s brand-new Boeing Co. Dreamliner into a highaltitude laboratory. They’ll screen the brains of the pilots for alert-

PESO EXCHANGE RATES n US 51.4860

A QANTAS Airways Ltd. airplane takes off from the domestic terminal of Sydney Airport in Sydney, Australia, on February 19, 2013. IAN WALDIE/BLOOMBERG

ness, while monitoring the food, sleep and activity of the few dozen passengers—including yours truly. The aim is to see how humans hold up to the ordeal. The proliferation of super-long flights—Singapore Airlines Ltd. Resumed nonstop services to New York last year—is partly driven by the development of lighter, more aerodynamic aircraft that can fly further. The physical burden on customers is putting a renewed focus on jet lag, and creating a supermarket of products and home-made creations to ease the suffering. In that shopping basket: melatonin tablets, Pfizer Inc.’s anti-anxiety medication Xanax, and Propeaq light-emitting glasses that claim to get the body back on track. And yes, there’s an app for that and many other potential remedies. The potential customer base is staggering. The International Air Transport Association expects Continued on a2

n JAPAN 0.4739 n UK 66.3758 n HK 6.5634 n CHINA 7.2749 n SINGAPORE 39.1976 n AUSTRALIA 37.7353 n EU 57.2833 n SAUDI ARABIA 13.7270

Source: BSP (October 18, 2019 )


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