Sqtisfied Customers Are the Stepping Stones In Growth of United Lumber Compqny

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"The Unitecl l-rrnrber Conrlrany .lr'as established in 1950 u'ith tl-re simple philosophl. tliat i business foundecl on the principle of giving the nra-ximum service and quality rvitl.r a fair margin of profit coulcl not fail." said A. M. "Maynard" Hallaclay, presider.rt of this Los Angeles r,vholesale distribut- ing corrc-ern. "Naturally, this cannot be an idle policy, but a practical one, carriecl out in the day-by-day functioning of tl-re business." he continuecl.

Customer sert'ice is paramount throughout tl-re United Lrrmber.organization. It is not a "grab-6ag" operation, as eac_h ancl .er.ery orcler receives personal attentiori by respon- sible, traine<l personnel .n'ith emphasis oll customer sitisfaction. This alert organization recognizes tl.rat today's re- tail lumber dealer recluirements are far more cliversified than ever before to meet the grorving demancls of contractors, industrial users and the rveekend builders.

_ Because it is impractical for the average retail yard to !_u1 iq large quaniities, in particular slow-moving it.-., United Lumber tries to fiIl a real neecl to Southlanci-dealers by specializing in carrying just such items in tl.reir inventory, available for immediate clelivery to the trade.

United stocks have been developeci during the past eigl-rt y_ea_rs rvith. this kind of service in mind and, accbrding to Halladay, it is really clifficult to catch 'em unprepared it-t lilliug any order the retail clealer places. It is poisible to fill all the holes in tl-re retailer's stock by making a one-stop pickup, it n'as pointed out.

Lrnder the personal aclmir.ristration of Presiclent Halladar',